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README.md
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---
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language: en
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license: mit
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pipeline_tag: text-classification
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tags:
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- nlp
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- transformers
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- roberta
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- peft
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- lora
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- multitask-learning
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- customer-support
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---
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# TicketIQ-MultiTask
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TicketIQ is a multi-task NLP model for automated customer support ticket triage.
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A single RoBERTa encoder fine-tuned with LoRA predicts:
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- Ticket Category
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- Ticket Priority
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- Customer Sentiment
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All predictions are produced in a single forward pass.
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---
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## Model Overview
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| Task | Example Labels |
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|--------|--------|
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| Category | account, billing, technical, shipping |
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| Priority | low, medium, high, critical |
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| Sentiment | positive, neutral, negative |
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Architecture:
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```text
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RoBERTa Base
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│
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▼
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Shared Encoder
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│
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┌────┼────┐
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▼ ▼ ▼
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Category
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Priority
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Sentiment
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Heads
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