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2d5c26a | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 | {
"model": "jev-latest",
"state": "I've tried to connect my account for three days. Payments keep failing and I'm losing sales. Please help today.",
"questions": {
"urgency": {"type": "noul", "instructions": "Does the customer express urgency?"},
"department": {
"type": "choice",
"instructions": "Which department should investigate this issue?",
"criteria": {"technical": "Integration failures and bugs", "sales": "New purchases and pricing", "billing": "Invoices and subscriptions"}
},
"frustration": {
"type": "score",
"instructions": "How frustrated is the customer?",
"criteria": ["Calm", "Frustrated but civil", "Very angry"]
}
}
}
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