| { | |
| "model": "jev-latest", | |
| "state": "I've tried to connect my account for three days. Payments keep failing and I'm losing sales. Please help today.", | |
| "questions": { | |
| "urgency": {"type": "noul", "instructions": "Does the customer express urgency?"}, | |
| "department": { | |
| "type": "choice", | |
| "instructions": "Which department should investigate this issue?", | |
| "criteria": {"technical": "Integration failures and bugs", "sales": "New purchases and pricing", "billing": "Invoices and subscriptions"} | |
| }, | |
| "frustration": { | |
| "type": "score", | |
| "instructions": "How frustrated is the customer?", | |
| "criteria": ["Calm", "Frustrated but civil", "Very angry"] | |
| } | |
| } | |
| } | |