content: ﻿[COLA - Intro to COLA]
  COLA - Cover page | COLA\COLA_-_Cover_page_for_COLA_chapter.htm
  COLA Process Page on ERS | COLA\COLA_Process_Page_on_ERS.htm
  What is a COLA? | COLA\Intro_to_COLA\What_is_a_COLA_.htm
  TA Accounts versus Non-TA Accounts: Different COLA Processes | COLA\Intro_to_COLA\TA_Accounts_versus_Non-TA_Accounts__Different_COLA_Processes.htm
  How Is a COLA Calculated? | COLA\Intro_to_COLA\How_Is_a_COLA_Calculated_.htm
  [COLA - Non-TA Process]
  Roadmap: Non-TA Process Diagram - COLA | COLA\Non-TA_Process\Roadmap__Non-TA_Process.htm
  COLA-Eligible cases appear on &&quot;Cost of Living Adjustment Eligible Cases&&quot; screen | COLA\Non-TA_Process\COLA-Eligible_cases_appear_on__Cost_of_Living_Adjustment_Eligible_Cases__screen.htm
  Caseworker reviews Eligible Cases screen, looks for any accounts with an &&quot;E&&quot; (Error) code | COLA\Non-TA_Process\Caseworker_reviews_Eligible_Cases_screen,_looks_for_any_accounts_with_an__E__(Error)_code.htm
  ASSETS runs its COLA monthly process (on the third full weekend of each month) | COLA\Non-TA_Process\ASSETS_runs_its_COLA_monthly_process_(on_the_third_full_weekend_of_each_month).htm
  Processing Center prints and mails Notice of Your Right to Request | COLA\Non-TA_Process\PROC_CENTER_PRINT.htm
  No COLA requested. No further action. | COLA\Non-TA_Process\No_COLA_requested._No_further_action..htm
  CP or NCP mails request to Processing Center | COLA\Non-TA_Process\CP_or_NCP_mails_request_to_Processing_Center.htm
  Processing Center captures request for COLA | COLA\Non-TA_Process\Processing_Center_enters_request_code_into_system.htm
  ASSETS runs COLA monthly process (on the next third full weekend of the month | COLA\Non-TA_Process\On_the_next_third_weekend_of_the_month,_ASSETS_runs_COLA_monthly_process..htm
  Proc Ctr sends &&quot;Adjusted Order of Support&&quot; to all parties | COLA\Non-TA_Process\Proc_Ctr_sends__Adjusted_Order_of_Support__to_all_parties.htm
  CP and NCP Decide Whether to Object to COLA | COLA\Non-TA_Process\CP_and_NCP_Decide_Whether_to_Object_to_COLA.htm
  No objection: COLA takes effect in 60 days | COLA\Non-TA_Process\No_objection__COLA_takes_effect_in_60_days.htm
  CP or NCP mails Objection to Court | COLA\Non-TA_Process\CP_or_NCP_mails_Objection_to_Court.htm
  [COLA - Objection Process]
  Roadmap: Objecting to a COLA | COLA\Objection_Process\Roadmap__Objecting_to_a_COLA.htm
  Court receives objection and notifies SCU | COLA\Objection_Process\Court_receives_objection.htm
  Worker enters Objection Date into Adj Order Objection Date field | COLA\Objection_Process\Worker_enters_Objection_Date_into_Adj_Order_Objection_Date_field.htm
  ASSETS locks ledgers so that no COLA goes into effect pending de novo hearing | COLA\Objection_Process\ASSETS_locks_ledgers_so_that_no_COLA_goes_into_effect_pending_de_novo_hearing.htm
  Worker preps for court, conducts financial investigation | COLA\Objection_Process\Workers_conducts_financial_investigation.htm
  If the objection is dismissed | COLA\Objection_Process\If_the_objection_is_dismissed.htm
  If the objection is upheld | COLA\Objection_Process\If_the_objection_is_upheld.htm
  If a new or modified order is issued | COLA\Objection_Process\If_a_new_or_modified_order_is_issued.htm
  Worker rescinds &&quot;Adjusted Order of Support&&quot; | COLA\Objection_Process\Worker_rescinds__Adjusted_Order_of_Support_.htm
  [COLA - Screens You Will Encounter]
  Obligation Tab screen | Screens_You_Will_Encounter_-_Master_List\Obligation_Tab_screen.htm
  Cost of Living Adjustment (COLA) Information Edit | Screens_You_Will_Encounter_-_Master_List\Cost_of_Living_Adjustment_(COLA)_Information_Edit.htm
  Cost of Living Adjustment Eligible Cases Screen | Screens_You_Will_Encounter_-_Master_List\COLA_Eligible_Cases_Screen.htm
  Advanced Search screen | Screens_You_Will_Encounter_-_Master_List\Summary_Tab.htm
  Child Support Standards Act (CSSA) Information Tab | Screens_You_Will_Encounter_-_Master_List\Child_Support_Standards_Act_(CSSA)_Information_Tab.htm
  To View the CPI-U Data From Any Page In ASSETS | Screens_You_Will_Encounter_-_Master_List\To_View_the_CPI-U_Data_From_Any_Page_In_ASSETS.htm
  CSSA and CPI-U Screen | Screens_You_Will_Encounter_-_Master_List\Child_Support_Standards_Act_(CSSA)_Data_and_Consumer_Price_Index_utility_screen.htm
  [COLA - TA Process]
  Roadmap: TA Process - COLA | COLA\TA_Process\Roadmap__TA_Process.htm
  Eligible cases appear on &&quot;Cost of Living Adjustment Eligible Cases&&quot; screen | COLA\TA_Process\Step_02.htm
  Worker reviews Eligible Cases screen, resolves any cases with Error codes | COLA\TA_Process\02.htm
  ASSETS runs its COLA monthly process (on the third full weekend of each month) | COLA\TA_Process\03.htm
  Proc Ctr mails &&quot;Adjusted Order of Support&&quot; to all parties | COLA\TA_Process\04.htm
  [COLA - Troubleshooting]
  Cannot clear the Objection Date Field | COLA\Troubleshooting_-_COLA\Cannot_clear_the_Objection_Date_Field.htm
  CEJ State field is locked | COLA\Troubleshooting_-_COLA\Cannot_edit_the__CEJ_State__field_in_ASSETS.htm
  Review Adjustment Ind field Contains Code &&quot;E&&quot; | COLA\Troubleshooting_-_COLA\Review_Adjustment_Ind_field_Contains_Code__E_.htm
  Proc Ctr Receives an Unsigned Request for a COLA | COLA\Troubleshooting_-_COLA\Proc_Ctr_Receives_an_Unsigned_Request_for_a_COLA.htm
  [COLA Eligibility]
  Orders Subject to COLA | COLA\Eligibility\Orders_Subject_to_COLA.htm
  General Eligibility Criteria for a COLA | COLA\Eligibility\General_Eligibility_Criteria_for_a_COLA.htm
  Decision Tree | COLA\Eligibility\Decision_Tree.htm
  Eligible Ledgers | COLA\Eligibility\Eligible_Ledgers.htm
  Ledger Codes: Meaning and Syntax | COLA\Eligibility\Eligible_Ledgers__Syntax_of_Ledger_Codes.htm
  Multiple Ledgers, Different Payment Frequencies | COLA\Eligibility\Multiple_Ledgers,_Different_Payment_Frequencies.htm
  [Features of the Manual]
  Roadmaps (Video demonstration) | Introduction_to_the_Child_Support_Operations_Manual\Roadmaps.htm
  Search Box | Introduction_to_the_Child_Support_Operations_Manual\Search_Box.htm
  Index | Introduction_to_the_Child_Support_Operations_Manual\Index.htm
  [INTAKE - Case-Building]
  Case-Building - Overview | INTAKE\Case-Building\Case-Building_-_An_Introduction.htm
  Referral Search - Building a Case from a Referral Search | INTAKE\Case-Building\Referral_Search_-_Building_a_Case_from_a_Referral_Search.htm
  [INTAKE - Cooperation Requirements]
  Define &&quot;Cooperation&&quot; | INTAKE\Cooperation_Requirements\Define__Cooperation_.htm
  Attesting to Lack of Information | INTAKE\Cooperation_Requirements\Attesting_to_Lack_of_Information.htm
  Results of Non-Cooperation | INTAKE\Cooperation_Requirements\Results_of_Non-Cooperation.htm
  [INTAKE - Eligibilty]
  Who Is Eligible | INTAKE\Eligibility_for_Child_Support_Services\Eligible_Cases.htm
  Equal Access to Services | INTAKE\Eligibility_for_Child_Support_Services\Policies_Regarding_Intake.htm
  [INTAKE - Intro to Intake]
  Introduction to Intake | INTAKE\Introduction_to_Intake\Definition_of_Intake.htm
  Timelines for Case Processing | INTAKE\Case_Processing_Timelines.htm
  Applications versus Referrals | INTAKE\Introduction_to_Intake\Applications_versus_Referrals.htm
  Do all clients need to fill out an LDSS-4882? | INTAKE\Introduction_to_Intake\Do_all_clients_need_to_fill_out_an_LDSS-4882_.htm
  Linking Cases -- Should You Do It? | INTAKE\Introduction_to_Intake\Linking_Cases_--_Should_You_Do_It_.htm
  Retention of Paper Records | INTAKE\Introduction_to_Intake\Retention_of_Paper_Records.htm
  Safety Concerns: Safety of the Applicant | INTAKE\Introduction_to_Intake\Safety_Concerns__Safety_of_the_Applicant.htm
  Who is the Client? Who is the Petitioner? | INTAKE\Introduction_to_Intake\Who_is_the_Client__Who_is_the_Petitioner_.htm
  [INTAKE - Non-TA Process]
  Roadmap - Non-TA Process - Intake | INTAKE\Non-TA_Process_-_Intake\Roadmap_-__Non-TA_Process_-_Intake.htm
  Worker has initial contact with customer | INTAKE\Non-TA_Process_-_Intake\Worker_has_initial_contact_with_customer.htm
  Worker provides LDSS-4882 to customer | INTAKE\Non-TA_Process_-_Intake\Worker_provides_LDSS-4882_to_customer.htm
  CP or NCP completes &&amp; returns LDSS-4882 - Version B | INTAKE\Non-TA_Process_-_Intake\CP_or_NCP_completes___returns_LDSS-4882_-_Version_B.htm
  Worker logs receipt of 4882, reviews it for completeness | INTAKE\Non-TA_Process_-_Intake\Worker_logs_receipt_of_4882,_reviews_it_for_completeness.htm
  Worker begins building the case | INTAKE\Non-TA_Process_-_Intake\Worker_begins_building_the_case.htm
  Worker examines supporting documentation | INTAKE\Non-TA_Process_-_Intake\Worker_examines_supporting_documentation.htm
  Worker interviews the customer (Optional) | INTAKE\Non-TA_Process_-_Intake\Worker_interviews_the_customer_(Optional).htm
  Has customer requested legal services? | INTAKE\Non-TA_Process_-_Intake\Has_customer_requested_legal_services_.htm
  Worker provides customer with legal rates | INTAKE\Non-TA_Process_-_Intake\Worker_provides_customer_with_legal_rates.htm
  [INTAKE - Safety Concerns]
  Suppression of Address and Employment Information | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\Suppression_of_Address_and_Employment_Information.htm
  To the Customer in TA Cases Involving Domestic Violence | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\To_the_Customer_in_TA_Cases_Involving_Domestic_Violence.htm
  Good Cause versus Domestic Violence Waivers | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\Good_Cause_versus_Domestic_Violence_Waivers.htm
  Referral to Domestic Violence Liaison | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\Referral_to_Domestic_Violence_Liaison.htm
  Domestic Violence Liaison: What They Do | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\Domestic_Violence_Liaison__What_They_Do.htm
  After a Determination by a DVL - Required Actions | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\After_a_Determination_by_a_DVL_-_Required_Actions.htm
  IMPORTANT: Setting FVI Codes | INTAKE\Safety_Concerns_-_Good_Cause_and_Domestic_Violence\IMPORTANT__Setting_FVI_Codes.htm
  [INTAKE - TA Cases Introduction]
  Cooperation Requirements for TA Cases | INTAKE\TA_Cases_Intake_Introduction\Cooperation_Requirements_for_TA_Cases.htm
  If the TA Unit Denies Temporary Assistance | INTAKE\TA_Cases_Intake_Introduction\If_the_TA_Unit_Denies_Temporary_Assistance.htm
  The IVA-IVD Interface Report | INTAKE\TA_Cases_Intake_Introduction\The_IVA-IVD_Interface_Report.htm
  [INTAKE - TA Process]
  Roadmap: TA Process for Intake | INTAKE\TA_Process\Roadmap__TA_Process_for_Intake.htm
  CP applies for TA at TA Unit | INTAKE\TA_Process\CP_applies_for_TA_at_TA_Unit.htm
  TA Worker provides LDSS-4882 to customer | INTAKE\TA_Process\TA_Worker_provides_LDSS-4882_to_customer.htm
  CP or NCP completes and returns LDSS-4882 | INTAKE\TA_Process\CP_or_NCP_completes_and_returns_LDSS-4882.htm
  Worker logs receipt of 4882, reviews it for completeness | INTAKE\TA_Process\Worker_logs_receipt_of_4882,_reviews_it_for_completeness.htm
  Does customer claim safety concerns? | INTAKE\TA_Process\Does_customer_claim_safety_concerns_.htm
  Worker sends customer to DVL | INTAKE\TA_Process\Worker_sends_customer_to_DVL.htm
  Worker examines supporting documentation | INTAKE\TA_Process\Worker_examines_supporting_documentation.htm
  CP signs Attestation to Lack of Information form | INTAKE\TA_Process\CP_signs_Attestation_to_Lack_of_Information_form.htm
  Worker interviews the customer (Optional) | INTAKE\TA_Process\Worker_interviews_the_customer_(Optional).htm
  Worker begins building the case | INTAKE\TA_Process\Worker_begins_building_the_case.htm
  [INTAKE - The Application Form]
  The Application: Form DSS-2860 | INTAKE\The_Application_Referral_Form_LDSS-4882\The_Application__Form_DSS-2860.htm
  Section C -- Checking Box 1 or Box 2 | INTAKE\The_Application_Referral_Form_LDSS-4882\Section_C_--_Checking_Box_1_or_Box_2.htm
  Forms -- Intake Forms | INTAKE\The_Application_Referral_Form_LDSS-4882\Forms_--_Intake_Forms.htm
  [INTAKE - Troubleshooting]
  ASSETS Changes CP or NCP Address | INTAKE\Troubleshooting_-_Intake\ASSETS_Changes_CP_or_NCP_Address.htm
  Hard Copy of Referral Never Arrived from TA | INTAKE\Troubleshooting_-_Intake\Hard_Copy_of_Referral_Never_Arrived_from_TA.htm
  Worker cannot select IV-E Foster Care radio button | INTAKE\Troubleshooting_-_Intake\Worker_cannot_select_IV-E_Foster_Care_radio_button.htm
  Worker is kicked out of online application form | INTAKE\Troubleshooting_-_Intake\New_Topic.htm
  [Intro to the Manual]
  Navigation | Introduction_to_the_Child_Support_Operations_Manual\Navigation.htm
  Index | Introduction_to_the_Child_Support_Operations_Manual\Index.htm
  