digraph {
	rankdir=BT
	N0 [label="Order Status Check" color="#3F51B5" fillcolor="#C5CAE9" shape=document style=filled]
	N1 [label="Issue Escalation" color="#3F51B5" fillcolor="#C5CAE9" shape=document style=filled]
	N2 [label="Inquiry Handling" color="#AB47BC" fillcolor="#F3E5F5" shape=inputoutput style=filled]
	N3 [label="Knowledge Base Creation" color="#AB47BC" fillcolor="#F3E5F5" shape=hexagon style=filled]
	N4 [label="Account Management" color="#03A9F4" fillcolor="#B3E5FC" shape=ellipse style=filled]
	N5 [label="Customer Journey Mapping" color="#AB47BC" fillcolor="#F3E5F5" shape=document style=filled]
	N6 [label="Service Blueprinting" color="#AB47BC" fillcolor="#F3E5F5" shape=vnode_shape style=filled]
	N7 [label="FAQ Management" color="#03A9F4" fillcolor="#B3E5FC" shape=preparation style=filled]
	N8 [label="Customer Satisfaction Survey" color="#3F51B5" fillcolor="#C5CAE9" shape=multipledocuments style=filled]
	N9 [label="Customer Onboarding Support" color="#03A9F4" fillcolor="#B3E5FC" shape=diamond style=filled]
	S1 [label="" color="#03A9F4" fillcolor="#B3E5FC" shape=circle style=filled fixedsize=true height=0.1 width=0.1]
	M0 [label="" color="#3F51B5" fillcolor="#C5CAE9" shape=circle style=filled fixedsize=true height=0.1 width=0.1]
	subgraph cluster_Refund Processing {
		style="rounded,filled,dashed"
		color=gray50
		label="Refund Processing"
		nest0_0 [label="Email Support" color="#AB47BC" fillcolor="#F3E5F5" shape=predefinedprocess style=filled]
		nest0_1 [label="Up_selling Opportunities" color="#AB47BC" fillcolor="#F3E5F5" shape=preparation style=filled]
		nest0_2 [label="Sentiment Analysis" color="#3F51B5" fillcolor="#C5CAE9" shape=diamond style=filled]
		nest0_3 [label="Self_Service Portal Management" color="#03A9F4" fillcolor="#B3E5FC" shape=hexagon style=filled]
	}
	subgraph cluster_Training Customer Service Agents {
		style="rounded,filled,dashed"
		color=gray50
		label="Training Customer Service Agents"
		nest1_0 [label="First Contact Resolution Optimization" color="#AB47BC" fillcolor="#F3E5F5" shape=preparation style=filled]
		nest1_1 [label="Customer Success Management" color="#AB47BC" fillcolor="#F3E5F5" shape=hexagon style=filled]
		nest1_2 [label="Product Information Provision" color="#3F51B5" fillcolor="#C5CAE9" shape=rectangle style=filled]
	}
	N0 -> N1 [color="#AB47BC" penwidth=1.5 style=solid dir=forward]
	N1 -> N2 [color="#03A9F4" penwidth=1.5 style=dashed dir=forward]
	N2 -> N3 [color="#AB47BC" penwidth=1.5 style=dashed dir=forward]
	N3 -> N4 [color="#AB47BC" penwidth=1.5 style=solid dir=forward]
	N4 -> N5 [color="#03A9F4" penwidth=1.5 style=dashed dir=forward]
	N5 -> N6 [color="#03A9F4" penwidth=1.5 style=dashed dir=forward]
	N6 -> N7 [color="#03A9F4" penwidth=1.5 style=solid dir=forward]
	N7 -> N8 [color="#000000" penwidth=1.5 style=solid dir=forward]
	N8 -> N9 [color="#000000" penwidth=1.5 style=dashed dir=forward]
	nest0_0 -> nest0_1 [color="#03A9F4" penwidth=1.5 style=solid dir=forward]
	nest0_1 -> nest0_2 [color="#AB47BC" penwidth=1.5 style=solid dir=forward]
	nest0_2 -> nest0_3 [color="#000000" penwidth=1.5 style=dashed dir=forward]
	N5 -> nest0_0 [color="#3F51B5" penwidth=1.5 style=solid dir=forward]
	nest0_3 -> N7 [color="#000000" penwidth=1.5 style=dashed dir=forward]
	nest1_0 -> nest1_1 [color="#03A9F4" penwidth=1.5 style=solid dir=forward]
	nest1_1 -> nest1_2 [color="#3F51B5" penwidth=1.5 style=dashed dir=forward]
	N8 -> nest1_0 [color="#03A9F4" penwidth=1.5 style=dashed dir=forward]
	nest1_2 -> N3 [color="#AB47BC" penwidth=1.5 style=solid dir=forward]
	N4 -> S1 [color="#3F51B5" penwidth=1.5 style=dashed dir=forward]
	S1 -> N9 [color="#AB47BC" penwidth=1.5 style=dashed dir=forward]
	S1 -> N6 [color="#AB47BC" penwidth=1.5 style=solid label="records" dir=forward]
	S1 -> N7 [color="#3F51B5" penwidth=1.5 style=dashed dir=forward]
	N1 -> M0 [color="#3F51B5" penwidth=1.5 style=dashed dir=forward]
	N2 -> M0 [color="#000000" penwidth=1.5 style=dashed dir=forward]
	N0 -> M0 [color="#3F51B5" penwidth=1.5 style=dashed dir=forward]
	N3 -> M0 [color="#03A9F4" penwidth=1.5 style=solid dir=forward]
	M0 -> N5 [color="#AB47BC" penwidth=1.5 style=dashed dir=forward]
	N7 -> N6 [color="#AB47BC" penwidth=1.5 style=solid dir=forward]
}