| VIC: Hello, I am your bank customer service representative, Li Hua. We have detected some unusual activity on your account. To ensure the safety of your funds, we need you to provide some information to verify your identity. Could you please tell me your full name and ID number? | |
| Scam: Hi, Li Hua. My name is Zhang Wei, and my ID number is 31010199801010123. I haven't really used this card recently; is something wrong? | |
| VIC: Okay, I will record your information and process it as soon as possible. Thank you for your cooperation. If you have any other questions, feel free to contact us at any time. Goodbye. | |
| Scam: Okay, thank you for your help. If there are any issues, I will contact you again. Goodbye. |