VIC: Hello, this is the customer service center of XX Bank. I’ve noticed some unusual activity on your account recently, and for the safety of your funds we need to take immediate action. May I take a few minutes of your time?  
Scam: Sure, I have time. Can you tell me specifically what’s wrong with my account?  
VIC: Of course. We’ve detected several large transfers from your account in the past 24 hours, which look very suspicious. To confirm whether these transactions were made by you, we need to verify some information. First, could you tell me your full name?  
Scam: My full name is Zhang Xiaoming. Those transfers weren’t made by me—I need to verify this right away. Can you help me find out what’s going on?