| {"id": "syn_cs_0001", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我的快递三天了一直显示在揽收，到底发没发货啊", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "标准物流咨询", "version": 1} | |
| {"id": "syn_cs_0002", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "你们发的货破损了，我要退货退款，包装我都拍好了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "标准退货，材料齐全可自动流程", "version": 1} | |
| {"id": "syn_cs_0003", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "刚才支付的时候钱扣了两笔！订单只显示一笔，多扣的钱去哪了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "紧急", "escalate": true}, "difficulty": "easy", "notes": "重复扣款涉资金，紧急且需对账", "version": 1} | |
| {"id": "syn_cs_0004", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我账号被盗了，有人改了我的手机号，快帮我冻结", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "账户安全", "urgency": "紧急", "escalate": true}, "difficulty": "easy", "notes": "盗号必须人工核身", "version": 1} | |
| {"id": "syn_cs_0005", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "问一下你们家这个电饭煲保修几年啊", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "不紧急", "escalate": false}, "difficulty": "easy", "notes": "保修咨询属售后知识问答", "version": 1} | |
| {"id": "syn_cs_0006", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "快递员把我的包裹放在丰巢了但根本没通知我，找了半天", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_cs_0007", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "买的鞋子尺码不对想换一双42的", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_cs_0008", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "app上优惠券用不了，一直报错说活动已结束，可是我领的时候没过期", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": false}, "difficulty": "mid", "notes": "优惠券归支付/订单优惠", "version": 1} | |
| {"id": "syn_cs_0009", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我在你们平台买的手机充电发烫严重，会不会爆炸啊，太危险了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "紧急", "escalate": true}, "difficulty": "mid", "notes": "产品安全隐患需人工加急", "version": 1} | |
| {"id": "syn_cs_0010", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "物流信息显示已签收但我没收到货，联系快递员也不回", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "紧急", "escalate": true}, "difficulty": "mid", "notes": "虚假签收需人工向承运方核实", "version": 1} | |
| {"id": "syn_cs_0011", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "帮我查下我的订单什么时候到，单号忘了，账号是这个手机号", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "不紧急", "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_cs_0012", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "客服电话打不通，我只能在这说了，退款怎么还没到账，都五天了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "退款进度可自动查询答复", "version": 1} | |
| {"id": "syn_cs_0013", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "收到货和我拍的图片完全不一样，你们这是欺诈，我要投诉到底", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "货不对板+强烈投诉情绪，需人工安抚", "version": 1} | |
| {"id": "syn_cs_0014", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "怎么修改收货地址啊，下单才发现填错了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "地址修改需尽快但流程标准", "version": 1} | |
| {"id": "syn_cs_0015", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "你们泄露了我的个人信息！我刚接到自称你们客服的诈骗电话，能报出我的订单号！", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "账户安全", "urgency": "紧急", "escalate": true}, "difficulty": "hard", "notes": "表面是诈骗电话，实质是信息泄露指控，归账户安全", "version": 1} | |
| {"id": "syn_cs_0016", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "会员自动续费怎么关闭", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "不紧急", "escalate": false}, "difficulty": "mid", "notes": "续费扣款管理归支付（人工审定 2026-09-25）", "version": 1} | |
| {"id": "syn_cs_0017", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "昨天下的单今天降价了50块，能补差价吗", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": false}, "difficulty": "mid", "notes": "价保在售后类", "version": 1} | |
| {"id": "syn_cs_0018", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "包裹显示运输破损被退回发件人了，你们怎么处理的，我要个说法", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "无安全风险/即时止损需求，降为一般（人工审定）", "version": 1} | |
| {"id": "syn_cs_0019", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "开发票可以吗，电子发票发我邮箱", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "不紧急", "escalate": false}, "difficulty": "easy", "notes": "发票归支付/订单类", "version": 1} | |
| {"id": "syn_cs_0020", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "付款的时候一直转圈，卡了十分钟了，不敢再点怕重复扣款", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "紧急", "escalate": false}, "difficulty": "mid", "notes": "系统可自动查支付状态，异常才升级（人工审定）", "version": 1} | |
| {"id": "syn_cs_0021", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "退货的快递你们签收一个星期了退款还没处理", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "跨售后+支付（退款），主因是售后超时，需人工催办", "version": 1} | |
| {"id": "syn_cs_0022", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我在你们店买了三单，想合并成一个包裹发货", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "需赶在发货前处理，具时效性（人工审定）", "version": 1} | |
| {"id": "syn_cs_0023", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "下单半小时了想取消订单，还没发货呢", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": false}, "difficulty": "mid", "notes": "取消订单走售后流程，需赶在发货前", "version": 1} | |
| {"id": "syn_cs_0024", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "骚扰电话太多了，你们把我号码卖了吧？我要投诉你们平台", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "账户安全", "urgency": "紧急", "escalate": true}, "difficulty": "hard", "notes": "信息泄露投诉，情绪激烈", "version": 1} | |
| {"id": "syn_cs_0025", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我买的生鲜到的时候都化冻了，一箱子水", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "紧急", "escalate": false}, "difficulty": "hard", "notes": "紧急但理赔流程标准可自动——紧急度与转人工解耦的案例", "version": 1} | |
| {"id": "syn_risk_0001", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "【官方】您的账户存在异常，请点击链接 verification-secure.xyz 核实身份，否则将冻结", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "仿官方钓鱼链接", "version": 1} | |
| {"id": "syn_risk_0002", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "姐妹们我最近在用的这个面膜真的绝了，需要的加我微信xxx低价出", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": false}, "difficulty": "easy", "notes": "站外低价引流：按'诈骗或违规引流'定义判 True（人工审定）", "version": 1} | |
| {"id": "syn_risk_0003", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "小区群里通知：明天上午停电检修，请大家提前准备", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_risk_0004", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "恭喜您被抽中为幸运用户，领取888元红包，24小时内有效，加客服QQ领取", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "典型中奖诈骗", "version": 1} | |
| {"id": "syn_risk_0005", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "二手出九成新笔记本电脑，因工作调动便宜出，同城可当面交易", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "正常二手交易", "version": 1} | |
| {"id": "syn_risk_0006", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "您的快递已滞留，请联系138xxxx重新派送并支付保管费5元", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "mid", "notes": "快递保管费诈骗", "version": 1} | |
| {"id": "syn_risk_0007", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "今晚球赛有人一起看吗，老地方", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_risk_0008", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "冒充客服让我下载屏幕共享软件，还好我留了个心眼，大家小心这种骗局", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "hard", "notes": "反诈提醒帖，谈论诈骗但本身不是诈骗——关键词陷阱", "version": 1} | |
| {"id": "syn_risk_0009", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "低价代充话费九折，秒到账，稳定渠道长期接单", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": false}, "difficulty": "mid", "notes": "灰产代充：违规引流而非确证诈骗，审定时存疑后按定义保留 True", "version": 1} | |
| {"id": "syn_risk_0010", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "公司内部渠道茅台，价格美丽，数量不多先到先得", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "mid", "notes": "假冒内购：违规引流而非确证诈骗，同上", "version": 1} | |
| {"id": "syn_risk_0011", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "请问有人捡到一只橘猫吗？走丢两天了，酬谢", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "", "version": 1} | |
| {"id": "syn_risk_0012", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "扫码进群每天签到就领现金红包，我已经提现50了，亲测有效", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "mid", "notes": "拉人头类骗局，涉资金需人工", "version": 1} | |
| {"id": "syn_risk_0013", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "租房中介跑路了，我们十几个租客的钱要不回来，求媒体关注", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": true}, "difficulty": "hard", "notes": "真实求助：不是诈骗内容但需要人工介入——scam与escalate解耦案例", "version": 1} | |
| {"id": "syn_risk_0014", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "新店开业全场五折，到店消费送鸡蛋，地址在人民路12号", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "正常商家促销", "version": 1} | |
| {"id": "syn_risk_0015", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "您的医保账户已停，请于今日内登录 med-care-claim.top 更新信息", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "仿医保钓鱼", "version": 1} | |
| {"id": "syn_cs_v02_0001", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "你们页面标价199我拍完变成299了，这是标错价了吧，按哪个发货", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "标价争议涉价格规则解释与赔付，需人工裁量", "version": 2} | |
| {"id": "syn_cs_v02_0002", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "收货地址填成国外了，订单还在待发货，帮我改回国内地址", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "mid", "notes": "跨境地址修改需系统校验，标准流程", "version": 2} | |
| {"id": "syn_cs_v02_0003", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "预售的裙子说好30天内发货，都45天了还没动静，定金能退吗", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "预售违约涉定金退还规则，跨售后/支付，主因超时未发货归售后，需人工介入", "version": 2} | |
| {"id": "syn_cs_v02_0004", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "会员到期前三天我关了自动续费，为什么还是被扣钱了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "续费扣费争议需人工核实关闭时间与扣款时点", "version": 2} | |
| {"id": "syn_cs_v02_0005", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "买的沙发坐着没事，但凑近有股刺鼻味道，家里有小孩担心", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "紧急", "escalate": true}, "difficulty": "mid", "notes": "健康安全隐患类，紧急+人工", "version": 2} | |
| {"id": "syn_cs_v02_0006", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "订单显示配送中但没有物流轨迹更新，会不会是丢件了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "轨迹查询可自动答复", "version": 2} | |
| {"id": "syn_cs_v02_0007", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我想把两单里的三件商品合并成一个包裹，另外一单申请推迟发货", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "复合请求需人工拆单操作", "version": 2} | |
| {"id": "syn_cs_v02_0008", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "客服说好的补偿优惠券没到账，就没人管了吗", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "客服承诺的补偿券未兑现属售后履约问题（人工审定 2026-09-28；与v0.1 syn_cs_0008交易型优惠券问题构成边界对照）", "version": 2} | |
| {"id": "syn_cs_v02_0009", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "换货第二次了还是发错尺码，我要求直接退款不换了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "重复差错升级为投诉处理", "version": 2} | |
| {"id": "syn_risk_v02_0001", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "在家兼职点赞赚钱，一天轻松三百，会玩手机就行，名额有限速来", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "典型刷单类诈骗", "version": 2} | |
| {"id": "syn_risk_v02_0002", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "急用钱找我，无视征信黑白户，当天放款，利息好商量", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "非法放贷广告：按'诈骗或违规引流'定义判 True（人工审定时提出taxonomy异议，经v0.1定义对齐后维持）", "version": 2} | |
| {"id": "syn_risk_v02_0003", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "公司年会抽奖我中了个空气炸锅，行政说到前台领，开心", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "hard", "notes": "含'中奖'关键词的正常内容——关键词陷阱题", "version": 2} | |
| {"id": "syn_risk_v02_0004", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "免费领养英短宝宝，只要出个运费和疫苗钱，加微信看视频挑", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "mid", "notes": "宠物领养诈骗经典话术", "version": 2} | |
| {"id": "syn_risk_v02_0005", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "我们仓库招分拣员，时薪结算，可短期，直接到仓面试，地址在开发区三号库", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "mid", "notes": "正常招聘信息——与刷单/收费中介的边界对照题", "version": 2} | |
| {"id": "syn_risk_v02_0006", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "二手交易尽量选平台内付款，别私下转账，面交约在人多的地方", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "hard", "notes": "安全建议帖，谈论诈骗但本身正当——又一关键词陷阱", "version": 2} | |