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business_scenarios.jsonl
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{"id": "syn_risk_0013", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "租房中介跑路了，我们十几个租客的钱要不回来，求媒体关注", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": true}, "difficulty": "hard", "notes": "真实求助：不是诈骗内容但需要人工介入——scam与escalate解耦案例", "version": 1}
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{"id": "syn_risk_0014", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "新店开业全场五折，到店消费送鸡蛋，地址在人民路12号", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "正常商家促销", "version": 1}
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{"id": "syn_risk_0015", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "您的医保账户已停，请于今日内登录 med-care-claim.top 更新信息", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "仿医保钓鱼", "version": 1}
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{"id": "syn_risk_0013", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "租房中介跑路了，我们十几个租客的钱要不回来，求媒体关注", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": true}, "difficulty": "hard", "notes": "真实求助：不是诈骗内容但需要人工介入——scam与escalate解耦案例", "version": 1}
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{"id": "syn_risk_0014", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "新店开业全场五折，到店消费送鸡蛋，地址在人民路12号", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "easy", "notes": "正常商家促销", "version": 1}
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{"id": "syn_risk_0015", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "您的医保账户已停，请于今日内登录 med-care-claim.top 更新信息", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "仿医保钓鱼", "version": 1}
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{"id": "syn_cs_v02_0001", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "你们页面标价199我拍完变成299了，这是标错价了吧，按哪个发货", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "标价争议涉价格规则解释与赔付，需人工裁量", "version": 2}
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{"id": "syn_cs_v02_0002", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "收货地址填成国外了，订单还在待发货，帮我改回国内地址", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "mid", "notes": "跨境地址修改需系统校验，标准流程", "version": 2}
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{"id": "syn_cs_v02_0003", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "预售的裙子说好30天内发货，都45天了还没动静，定金能退吗", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "预售违约涉定金退还规则，跨售后/支付，主因超时未发货归售后，需人工介入", "version": 2}
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{"id": "syn_cs_v02_0004", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审��)", "state": "会员到期前三天我关了自动续费，为什么还是被扣钱了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "支付问题", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "续费扣费争议需人工核实关闭时间与扣款时点", "version": 2}
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{"id": "syn_cs_v02_0005", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "买的沙发坐着没事，但凑近有股刺鼻味道，家里有小孩担心", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "紧急", "escalate": true}, "difficulty": "mid", "notes": "健康安全隐患类，紧急+人工", "version": 2}
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{"id": "syn_cs_v02_0006", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "订单显示配送中但没有物流轨迹更新，会不会是丢件了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": false}, "difficulty": "easy", "notes": "轨迹查询可自动答复", "version": 2}
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{"id": "syn_cs_v02_0007", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "我想把两单里的三件商品合并成一个包裹，另外一单申请推迟发货", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "物流配送", "urgency": "一般", "escalate": true}, "difficulty": "hard", "notes": "复合请求需人工拆单操作", "version": 2}
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{"id": "syn_cs_v02_0008", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "客服说好的补偿优惠券没到账，就没人管了吗", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "客服承诺的补偿券未兑现属售后履约问题（人工审定 2026-09-28；与v0.1 syn_cs_0008交易型优惠券问题构成边界对照）", "version": 2}
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{"id": "syn_cs_v02_0009", "domain": "ecommerce_cs", "source": "synthetic (AI起草，人工审定)", "state": "换货第二次了还是发错尺码，我要求直接退款不换了", "questions": {"route": {"type": "choice", "instructions": "选择处理部门", "criteria": {"物流配送": "发货、运输、签收、地址修改", "退换售后": "退货、换货、维修、破损、价保", "支付问题": "扣款、退款到账、优惠券、发票、订阅续费", "账户安全": "盗号、信息泄露、封号、账户设置"}}, "urgency": {"type": "score", "instructions": "评估该工单的紧急程度", "criteria": ["不紧急", "一般", "紧急"]}, "escalate": {"type": "noul", "instructions": "是否需要人工介入", "criteria": {"true": "需要人工介入", "false": "可自动处理"}}}, "gold": {"route": "退换售后", "urgency": "一般", "escalate": true}, "difficulty": "mid", "notes": "重复差错升级为投诉处理", "version": 2}
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{"id": "syn_risk_v02_0001", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "在家兼职点赞赚钱，一天轻松三百，会玩手机就行，名额有限速来", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "典型刷单类诈骗", "version": 2}
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{"id": "syn_risk_v02_0002", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "急用钱找我，无视征信黑白户，当天放款，利息好商量", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "easy", "notes": "非法放贷广告：按'诈骗或违规引流'定义判 True（人工审定时提出taxonomy异议，经v0.1定义对齐后维持）", "version": 2}
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{"id": "syn_risk_v02_0003", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "公司年会抽奖我中了个空气炸锅，行政说到前台领，开心", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "hard", "notes": "含'中奖'关键词的正常内容——关键词陷阱题", "version": 2}
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{"id": "syn_risk_v02_0004", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "免费领养英短宝宝，只要出个运费和疫苗钱，加微信看视频挑", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": true, "escalate": true}, "difficulty": "mid", "notes": "宠物领养诈骗经典话术", "version": 2}
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{"id": "syn_risk_v02_0005", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "我们仓库招分拣员，时薪结算，可短期，直接到仓面试，地址在开发区三号库", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "mid", "notes": "正常招聘信息——与刷单/收费中介的边界对照题", "version": 2}
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{"id": "syn_risk_v02_0006", "domain": "content_moderation", "source": "synthetic (AI起草，人工审定)", "state": "二手交易尽量选平台内付款，别私下转账，面交约在人多的地方", "questions": {"scam": {"type": "noul", "instructions": "是否疑似诈骗或违规引流", "criteria": {"true": "疑似诈骗/违规引流", "false": "正常内容"}}, "escalate": {"type": "noul", "instructions": "是否需要人工审核", "criteria": {"true": "需要人工审核", "false": "可自动处置"}}}, "gold": {"scam": false, "escalate": false}, "difficulty": "hard", "notes": "安全建议帖，谈论诈骗但本身正当——又一关键词陷阱", "version": 2}
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