id string | domain string | source string | state string | questions unknown | gold unknown | difficulty string | notes string | version int64 |
|---|---|---|---|---|---|---|---|---|
syn_cs_0001 | ecommerce_cs | synthetic (AI起草，人工审定) | 我的快递三天了一直显示在揽收，到底发没发货啊 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | easy | 标准物流咨询 | 1 |
syn_cs_0002 | ecommerce_cs | synthetic (AI起草，人工审定) | 你们发的货破损了，我要退货退款，包装我都拍好了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": false
} | easy | 标准退货，材料齐全可自动流程 | 1 |
syn_cs_0003 | ecommerce_cs | synthetic (AI起草，人工审定) | 刚才支付的时候钱扣了两笔！订单只显示一笔，多扣的钱去哪了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "紧急",
"escalate": true
} | easy | 重复扣款涉资金，紧急且需对账 | 1 |
syn_cs_0004 | ecommerce_cs | synthetic (AI起草，人工审定) | 我账号被盗了，有人改了我的手机号，快帮我冻结 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "账户安全",
"urgency": "紧急",
"escalate": true
} | easy | 盗号必须人工核身 | 1 |
syn_cs_0005 | ecommerce_cs | synthetic (AI起草，人工审定) | 问一下你们家这个电饭煲保修几年啊 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "不紧急",
"escalate": false
} | easy | 保修咨询属售后知识问答 | 1 |
syn_cs_0006 | ecommerce_cs | synthetic (AI起草，人工审定) | 快递员把我的包裹放在丰巢了但根本没通知我，找了半天 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | easy | 1 | |
syn_cs_0007 | ecommerce_cs | synthetic (AI起草，人工审定) | 买的鞋子尺码不对想换一双42的 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": false
} | easy | 1 | |
syn_cs_0008 | ecommerce_cs | synthetic (AI起草，人工审定) | app上优惠券用不了，一直报错说活动已结束，可是我领的时候没过期 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "一般",
"escalate": false
} | mid | 优惠券归支付/订单优惠 | 1 |
syn_cs_0009 | ecommerce_cs | synthetic (AI起草，人工审定) | 我在你们平台买的手机充电发烫严重，会不会爆炸啊，太危险了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "紧急",
"escalate": true
} | mid | 产品安全隐患需人工加急 | 1 |
syn_cs_0010 | ecommerce_cs | synthetic (AI起草，人工审定) | 物流信息显示已签收但我没收到货，联系快递员也不回 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "紧急",
"escalate": true
} | mid | 虚假签收需人工向承运方核实 | 1 |
syn_cs_0011 | ecommerce_cs | synthetic (AI起草，人工审定) | 帮我查下我的订单什么时候到，单号忘了，账号是这个手机号 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "不紧急",
"escalate": false
} | easy | 1 | |
syn_cs_0012 | ecommerce_cs | synthetic (AI起草，人工审定) | 客服电话打不通，我只能在这说了，退款怎么还没到账，都五天了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "一般",
"escalate": false
} | easy | 退款进度可自动查询答复 | 1 |
syn_cs_0013 | ecommerce_cs | synthetic (AI起草，人工审定) | 收到货和我拍的图片完全不一样，你们这是欺诈，我要投诉到底 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": true
} | mid | 货不对板+强烈投诉情绪，需人工安抚 | 1 |
syn_cs_0014 | ecommerce_cs | synthetic (AI起草，人工审定) | 怎么修改收货地址啊，下单才发现填错了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | easy | 地址修改需尽快但流程标准 | 1 |
syn_cs_0015 | ecommerce_cs | synthetic (AI起草，人工审定) | 你们泄露了我的个人信息！我刚接到自称你们客服的诈骗电话，能报出我的订单号！ | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "账户安全",
"urgency": "紧急",
"escalate": true
} | hard | 表面是诈骗电话，实质是信息泄露指控，归账户安全 | 1 |
syn_cs_0016 | ecommerce_cs | synthetic (AI起草，人工审定) | 会员自动续费怎么关闭 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "不紧急",
"escalate": false
} | mid | 续费扣款管理归支付（人工审定 2026-09-25） | 1 |
syn_cs_0017 | ecommerce_cs | synthetic (AI起草，人工审定) | 昨天下的单今天降价了50块，能补差价吗 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": false
} | mid | 价保在售后类 | 1 |
syn_cs_0018 | ecommerce_cs | synthetic (AI起草，人工审定) | 包裹显示运输破损被退回发件人了，你们怎么处理的，我要个说法 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": true
} | mid | 无安全风险/即时止损需求，降为一般（人工审定） | 1 |
syn_cs_0019 | ecommerce_cs | synthetic (AI起草，人工审定) | 开发票可以吗，电子发票发我邮箱 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "不紧急",
"escalate": false
} | easy | 发票归支付/订单类 | 1 |
syn_cs_0020 | ecommerce_cs | synthetic (AI起草，人工审定) | 付款的时候一直转圈，卡了十分钟了，不敢再点怕重复扣款 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "紧急",
"escalate": false
} | mid | 系统可自动查支付状态，异常才升级（人工审定） | 1 |
syn_cs_0021 | ecommerce_cs | synthetic (AI起草，人工审定) | 退货的快递你们签收一个星期了退款还没处理 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": true
} | hard | 跨售后+支付（退款），主因是售后超时，需人工催办 | 1 |
syn_cs_0022 | ecommerce_cs | synthetic (AI起草，人工审定) | 我在你们店买了三单，想合并成一个包裹发货 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | easy | 需赶在发货前处理，具时效性（人工审定） | 1 |
syn_cs_0023 | ecommerce_cs | synthetic (AI起草，人工审定) | 下单半小时了想取消订单，还没发货呢 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": false
} | mid | 取消订单走售后流程，需赶在发货前 | 1 |
syn_cs_0024 | ecommerce_cs | synthetic (AI起草，人工审定) | 骚扰电话太多了，你们把我号码卖了吧？我要投诉你们平台 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "账户安全",
"urgency": "紧急",
"escalate": true
} | hard | 信息泄露投诉，情绪激烈 | 1 |
syn_cs_0025 | ecommerce_cs | synthetic (AI起草，人工审定) | 我买的生鲜到的时候都化冻了，一箱子水 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "紧急",
"escalate": false
} | hard | 紧急但理赔流程标准可自动——紧急度与转人工解耦的案例 | 1 |
syn_risk_0001 | content_moderation | synthetic (AI起草，人工审定) | 【官方】您的账户存在异常，请点击链接 verification-secure.xyz 核实身份，否则将冻结 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | easy | 仿官方钓鱼链接 | 1 |
syn_risk_0002 | content_moderation | synthetic (AI起草，人工审定) | 姐妹们我最近在用的这个面膜真的绝了，需要的加我微信xxx低价出 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": false
} | easy | 站外低价引流：按'诈骗或违规引流'定义判 True（人工审定） | 1 |
syn_risk_0003 | content_moderation | synthetic (AI起草，人工审定) | 小区群里通知：明天上午停电检修，请大家提前准备 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | easy | 1 | |
syn_risk_0004 | content_moderation | synthetic (AI起草，人工审定) | 恭喜您被抽中为幸运用户，领取888元红包，24小时内有效，加客服QQ领取 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | easy | 典型中奖诈骗 | 1 |
syn_risk_0005 | content_moderation | synthetic (AI起草，人工审定) | 二手出九成新笔记本电脑，因工作调动便宜出，同城可当面交易 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | easy | 正常二手交易 | 1 |
syn_risk_0006 | content_moderation | synthetic (AI起草，人工审定) | 您的快递已滞留，请联系138xxxx重新派送并支付保管费5元 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | mid | 快递保管费诈骗 | 1 |
syn_risk_0007 | content_moderation | synthetic (AI起草，人工审定) | 今晚球赛有人一起看吗，老地方 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | easy | 1 | |
syn_risk_0008 | content_moderation | synthetic (AI起草，人工审定) | 冒充客服让我下载屏幕共享软件，还好我留了个心眼，大家小心这种骗局 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | hard | 反诈提醒帖，谈论诈骗但本身不是诈骗——关键词陷阱 | 1 |
syn_risk_0009 | content_moderation | synthetic (AI起草，人工审定) | 低价代充话费九折，秒到账，稳定渠道长期接单 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": false
} | mid | 灰产代充：违规引流而非确证诈骗，审定时存疑后按定义保留 True | 1 |
syn_risk_0010 | content_moderation | synthetic (AI起草，人工审定) | 公司内部渠道茅台，价格美丽，数量不多先到先得 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | mid | 假冒内购：违规引流而非确证诈骗，同上 | 1 |
syn_risk_0011 | content_moderation | synthetic (AI起草，人工审定) | 请问有人捡到一只橘猫吗？走丢两天了，酬谢 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | easy | 1 | |
syn_risk_0012 | content_moderation | synthetic (AI起草，人工审定) | 扫码进群每天签到就领现金红包，我已经提现50了，亲测有效 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | mid | 拉人头类骗局，涉资金需人工 | 1 |
syn_risk_0013 | content_moderation | synthetic (AI起草，人工审定) | 租房中介跑路了，我们十几个租客的钱要不回来，求媒体关注 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": true
} | hard | 真实求助：不是诈骗内容但需要人工介入——scam与escalate解耦案例 | 1 |
syn_risk_0014 | content_moderation | synthetic (AI起草，人工审定) | 新店开业全场五折，到店消费送鸡蛋，地址在人民路12号 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | easy | 正常商家促销 | 1 |
syn_risk_0015 | content_moderation | synthetic (AI起草，人工审定) | 您的医保账户已停，请于今日内登录 med-care-claim.top 更新信息 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | easy | 仿医保钓鱼 | 1 |
syn_cs_v02_0001 | ecommerce_cs | synthetic (AI起草，人工审定) | 你们页面标价199我拍完变成299了，这是标错价了吧，按哪个发货 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "一般",
"escalate": true
} | hard | 标价争议涉价格规则解释与赔付，需人工裁量 | 2 |
syn_cs_v02_0002 | ecommerce_cs | synthetic (AI起草，人工审定) | 收货地址填成国外了，订单还在待发货，帮我改回国内地址 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | mid | 跨境地址修改需系统校验，标准流程 | 2 |
syn_cs_v02_0003 | ecommerce_cs | synthetic (AI起草，人工审定) | 预售的裙子说好30天内发货，都45天了还没动静，定金能退吗 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": true
} | hard | 预售违约涉定金退还规则，跨售后/支付，主因超时未发货归售后，需人工介入 | 2 |
syn_cs_v02_0004 | ecommerce_cs | synthetic (AI起草，人工审定) | 会员到期前三天我关了自动续费，为什么还是被扣钱了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "支付问题",
"urgency": "一般",
"escalate": true
} | mid | 续费扣费争议需人工核实关闭时间与扣款时点 | 2 |
syn_cs_v02_0005 | ecommerce_cs | synthetic (AI起草，人工审定) | 买的沙发坐着没事，但凑近有股刺鼻味道，家里有小孩担心 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "紧急",
"escalate": true
} | mid | 健康安全隐患类，紧急+人工 | 2 |
syn_cs_v02_0006 | ecommerce_cs | synthetic (AI起草，人工审定) | 订单显示配送中但没有物流轨迹更新，会不会是丢件了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": false
} | easy | 轨迹查询可自动答复 | 2 |
syn_cs_v02_0007 | ecommerce_cs | synthetic (AI起草，人工审定) | 我想把两单里的三件商品合并成一个包裹，另外一单申请推迟发货 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "物流配送",
"urgency": "一般",
"escalate": true
} | hard | 复合请求需人工拆单操作 | 2 |
syn_cs_v02_0008 | ecommerce_cs | synthetic (AI起草，人工审定) | 客服说好的补偿优惠券没到账，就没人管了吗 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": true
} | mid | 客服承诺的补偿券未兑现属售后履约问题（人工审定 2026-09-28；与v0.1 syn_cs_0008交易型优惠券问题构成边界对照） | 2 |
syn_cs_v02_0009 | ecommerce_cs | synthetic (AI起草，人工审定) | 换货第二次了还是发错尺码，我要求直接退款不换了 | {
"route": {
"type": "choice",
"instructions": "选择处理部门",
"criteria": {
"物流配送": "发货、运输、签收、地址修改",
"退换售后": "退货、换货、维修、破损、价保",
"支付问题": "扣款、退款到账、优惠券、发票、订阅续费",
"账户安全": "盗号、信息泄露、封号、账户设置"
}
},
"urgency": {
"type": "score",
"instructions": "评估该工单的紧急程度",
"criteria": [
... | {
"route": "退换售后",
"urgency": "一般",
"escalate": true
} | mid | 重复差错升级为投诉处理 | 2 |
syn_risk_v02_0001 | content_moderation | synthetic (AI起草，人工审定) | 在家兼职点赞赚钱，一天轻松三百，会玩手机就行，名额有限速来 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | easy | 典型刷单类诈骗 | 2 |
syn_risk_v02_0002 | content_moderation | synthetic (AI起草，人工审定) | 急用钱找我，无视征信黑白户，当天放款，利息好商量 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | easy | 非法放贷广告：按'诈骗或违规引流'定义判 True（人工审定时提出taxonomy异议，经v0.1定义对齐后维持） | 2 |
syn_risk_v02_0003 | content_moderation | synthetic (AI起草，人工审定) | 公司年会抽奖我中了个空气炸锅，行政说到前台领，开心 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | hard | 含'中奖'关键词的正常内容——关键词陷阱题 | 2 |
syn_risk_v02_0004 | content_moderation | synthetic (AI起草，人工审定) | 免费领养英短宝宝，只要出个运费和疫苗钱，加微信看视频挑 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": true,
"escalate": true
} | mid | 宠物领养诈骗经典话术 | 2 |
syn_risk_v02_0005 | content_moderation | synthetic (AI起草，人工审定) | 我们仓库招分拣员，时薪结算，可短期，直接到仓面试，地址在开发区三号库 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | mid | 正常招聘信息——与刷单/收费中介的边界对照题 | 2 |
syn_risk_v02_0006 | content_moderation | synthetic (AI起草，人工审定) | 二手交易尽量选平台内付款，别私下转账，面交约在人多的地方 | {
"scam": {
"type": "noul",
"instructions": "是否疑似诈骗或违规引流",
"criteria": {
"true": "疑似诈骗/违规引流",
"false": "正常内容"
}
},
"escalate": {
"type": "noul",
"instructions": "是否需要人工审核",
"criteria": {
"true": "需要人工审核",
"false": "可自动处置"
}
}
} | {
"scam": false,
"escalate": false
} | hard | 安全建议帖，谈论诈骗但本身正当——又一关键词陷阱 | 2 |
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