title: Optimisation of processes of logistics companies in tender placement of orders
abstract: The article considers the problem of the occurrence of implicit costs for logistics companies during the tender placement of orders using the example of courier services. All actions of the logistics companies are presented in the form of diagrams of processes and decomposed subprocesses using the tools of the process approach, namely, grapho-analytical methods. Thus, discrete event processes are displayed in the IDEF0 (Integrated Definition) notation. An analysis of subprocesses is conducted an
journal: Vestnik Universiteta