title: A DOMAIN-SPECIFIC EVALUATION OF THE PERFORMANCE OF SELECTED WEB-BASED SENTIMENT ANALYSIS PLATFORMS
abstract: There is now an increasing number of sentiment analysis software-as-a-service (SA-SaaS) offerings in the market. Approaches to sentiment analysis and their implementation as SA-SaaS vary, and there really is no sure way of knowing what SA-SaaS uses which approach. For potential users, SA-SaaS products are black boxes. Black boxes, however, can be evaluated using a set of standard input and a comparison of the output. Using a test data set drawn from human annotated samples in existing studies co
journal: International Journal of Computer Systems & Software Engineering