title: The Triple-S framework: ensuring scalable, sustainable, and serviceable practices in educational technology
abstract: Abstract Educational institutions are increasingly investing into digital delivery, acquiring new devices, and employing novel software and services. The rising costs associated with maintenance, in combination with increasing redundancy of older technologies, presents multiple challenges. While lesson content itself may not have changed, the educational landscape constantly evolves, where tertiary institutions are incorporating new modes of content delivery, hybrid-style learning, and interacti
journal: International Journal of Educational Technology in Higher Education