title: DECISION SUPPORT FOR ASSESSING OF PUBLIC SERVICES PROVISION QUALITY USING ONTOLOGICAL ANALYSIS
abstract: The application of decision support system for assessing of public services provision quality using ontological analysis and queuing systems theory is considered. The factors (staff, service provision conditions, discipline of service provision process, methodological support of service, service availability) affecting the public services quality are presented in the form of cause-and-effect Ishikawa diagram. The requirements diagram to decision support system including basic, functional, non-fu
journal: Ontology of Designing