title: Цифровизация процессов обслуживания в библиотеках – это уже реальность
abstract: The article considers theoretical issues of digitalization in libraries, characterizes modern forms and methods of providing library and information services, ways of communication between libraries and users. It reveals qualitatively new opportunities of library and information service due to spreading digital technologies and robotics in libraries. Cases of successful implementation of library and information services digitization projects demonstrate the library readiness to move to a new lev
journal: Bibliosphere