title: SYSTEM NATYCHMIASTOWYCH WIADOMOŚCI DLA CENTRUM KONTAKTOWEGO
abstract: The article analyzes modern instant messaging systems, examines the operation of bots, identifies problematic issues with which consultation centers are most often addressed.The Telegram bot was developed and experimentally researched.The Telegram bot allows you to reduce the burden on the consultation center and provide users with the necessary information in a convenient way.
journal: Akademia Techniczno-Humanistyczna w Bielsku-Białej eBooks