title: Virtual Observation Environment for Training and Monitoring of Insurance Software End-Users
abstract: Abstract Technological tools for the mastering of insurance software product remotely by end-users are described. To ensure distance training, two independent channels have been simultaneously used: one for video-audio conference providing trainer-trainee(s) communication and second one for collaboration between a trainer and trainee(s) showing software execution and control over trainee’s working with the software. The proposed solution has been approbated in several focus groups that give an e
journal: Applied Computer Systems