title: OPTIMIZATION OF BUSINESS PROCESSES IN THE HOTEL INDUSTRY BASED ON THE BPMN MODELING SYSTEM
abstract: This article discusses the methodological aspects of modeling and analyzing the business processes of the reception, accommodation and discharge service in BPMN notation in cooperation with the functional departments of the hotel industry in modern socio-economic conditions. It is shown that the improvement of the business process management system is aimed at reducing costs, reducing the production cycle and minimizing errors. The modern point of view on service process management emphasizes cu
journal: HUMAN SOCIETY INCLUSION