title: Mathematical model of data analysis of service requests and complaints at an enterprise
abstract: Purpose of research : improving the efficiency and control of production processes by identifying potential risks of incidents and product defects during post-production stage. Methods. This article examines the analysis of service requests and complaints automated processing at an enterprise. This process includes the analysis of incoming data on product incidents and defects and the search for causeand-effect relationships with production processes at various stages of the product life cycle. 
journal: Proceedings of Southwest State University