title: The role of the patient in evaluating quality of care
abstract: This thesis outlines the emerging role of the patient, central in the transition from a volume-driven towards a patient-driven healthcare. Healthcare systems, regardless of region or economic status, must develop new ways to deliver care whilst at the same time improving both quality of care and containing costs. Today’s society is increasingly ‘horizontal’ shaped by affiliations and networks, and this changes the way information flows, increasing people’s willingness to participate in the decis
journal: Spiral (Imperial College London)