title: Commercial Service Standards as Elements of Corporate Culture
abstract: The article studies the concept of commercial service standards and their content as those recommended for the implementation of the Rules for the organization of trade. The regulation problems of quality level of commercial services provided are shown; the necessity to include the content of commercial service standards in the set of secondary legislation is mentioned; the development and approval of the norms characterizing the level of commercial service quality are justified. The principles 
journal: Regionalnaya ekonomika Yug Rossii