---
license: cc-by-4.0
pretty_name: E-Commerce Customer Support English Audio Dataset
language:
  - en
tags:
  - speech
  - emotional-speech
  - audio-recognition
  - ai-research
  - voice-analysis
  - natural-speech
  - customer-support
task_categories:
  - audio-classification
size_categories:
  - n<1K
---

# E-Commerce Customer Support English Audio Dataset

**Text spoken by all participants:**

"My order hasn’t arrived yet; can you track it? It was supposed to be delivered yesterday, and I’m worried it’s lost. Please provide an update."

The dataset supports training and evaluation of models in:

- Automatic Speech Recognition (ASR)
- Emotional tone classification
- Voice synthesis and generation
- Emotion-aware conversational agents

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## Intended Uses

### ✅ Direct Use

- Training and benchmarking ASR models with Indian-accented English
- Emotion detection and classification from voice
- Research in affective computing and empathetic AI

### ❌ Out-of-Scope Use

- Real-time or production-grade systems
- Commercial use without proper CC BY 4.0 attribution
- Clinical or diagnostic use cases

---

## Considerations and Limitations

- ❗ The dataset is small (<1,000 samples) and not fully representative of India's linguistic and emotional diversity
- 💡 Emotions are subjective — classification results may vary by listener or model
- 🔄 Future versions will aim to expand multilingual support and speaker diversity

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## License

**CC BY 4.0** — You can use, modify, and share the dataset with appropriate credit.

---

## Contact

  - For queries or collaborations related to datasets, contact at :
    - anoushka@kgen.io
    - abhishek.vadapalli@kgen.io

---