answer: #Person2# calls Lincoln Bank to learn about the credit card. Kristy answers and tells #Person2# what he should do to open a personal card.
documents: #Person1#: Hello, Lincoln Bank. Kristy speaking, how may I help you today?
  #Person2#: Hello, Kristy. Could I speak to the department that deals with credit card applications, please?
  #Person1#: I can deal with that, Sir. Are you interested in our personal or corporate card?
  #Person2#: The personal card, please. Is it possible to take care of this over the phone?
  #Person1#: I'm sorry, Sir, but you will need to come in to your local branch to deal with the application procedure. Come in and fill out an application form and let us have a duplicate of your ID card. You'll also need a copy of your guarantor's and he or she will need to sign the form, too.
  #Person2#: OK. . . and what deposit do I need? I mean, is there a minimum deposit?
  #Person1#: You'll need to deposit 1, 500 RMB initially. There will also be some small additional charges for this service.
  #Person2#: That's no problem. How long will the whole thing take? A week? 10 days?
  #Person1#: It should all be sorted out within 5 working days after receipt of the required documents.
  #Person2#: Right, I'll contact my guarantor now and we'll come in within the next couple of days. Thanks very much for your help. Goodbye.