answer: #Person2# phones Maintenance Department because the air conditioner went wrong. #Person1# answers the phone and will send the repairmen.
documents: #Person1#: Good morning, Maintenance Department.
  #Person2#: Hello. I'm having a problem with my air conditioner.
  #Person1#: Which air conditioner?
  #Person2#: The one in the bedroom.
  #Person1#: What seems to be the problem?
  #Person2#: There's no cold air coming out.
  #Person1#: May I have your room number, please?
  #Person2#: 512.
  #Person1#: OK, we'll send someone up to check it.
  #Person2#: I'm going out right now. But that's all right, you can come when I've gone.
  #Person1#: Fine. The housekeeper will open the door and stay in the room with the repairmen.