answer: #Person2# decides to renew #Person2#'s fixed deposits with #Person1#'s advice. #Person1# introduces their new service for renewal and #Person2# is happy with that.
documents: #Person1#: Good morning, and welcome to our bank. What can I do for you today?
  #Person2#: I need some advice about my fixed deposits.
  #Person1#: What seems to be the problem?
  #Person2#: No, no problem. It's just that one of them is due and I'm not sure how to deal with it.
  #Person1#: I see. Well, you have two choices ; you can renew it or redeem it. Which would you prefer?
  #Person2#: Mmmm. . . well, I am happy with your service so far, so I'd like to renew it, please.
  #Person1#: Not a problem. But may I just inform you that we have introduced a new service called Account Renewing upon Maturity?
  #Person2#: Yes. . .
  #Person1#: You see, that means when anything is up for renewal, we do it automatically and you don't have to physically come here to sort it out. All you need to do is sign here and we'll set it all up for you.
  #Person2#: That's just perfect for me. I live pretty far from the centre and it can be a chore getting in.