answer: #Person2# helps Steve Schliessman, who worries about his arm, to fill out the form before Steve sees the doctor.
documents: #Person1#: No. Just let me see a doctor. I'm worried about my arm.
  #Person2#: Be brave, sir. It won't be long. I will fill out the form for you. What is your name?
  #Person1#: Steve Schliessman. S C H L I E S S M A N.
  #Person2#: Alright Steve. Your social security number?
  #Person1#: 349-95- 8821.
  #Person2#: Do you have medical insurance?
  #Person1#: Yes, I do. Blue Cross.
  #Person2#: Do you have your insurance card with you?
  #Person1#: No, I don't.
  #Person2#: Well, you can call it in later. You can phone us.
  #Person1#: Can I sit down now?
  #Person2#: First I need to get your address. Try to move your arm as little as possible.