answer: #Person1# wants to return a TV and a keyboard, but #Person2# will only refund the TV because the keyboard is damaged.
documents: #Person1#: Hi, I would like to return this TV.
  #Person2#: Sure, do you have the receipt?
  #Person1#: Yeah here you go. Actually I also want to return this keyboard.
  #Person2#: Ok. may I ask what is the reason for returning these products?
  #Person1#: The TV flickers a lot when I am watching a movie and at times the image is not very clear.
  #Person2#: I see, and what about the keyboard?
  #Person1#: I spilled some coffee on it and now it won't work.
  #Person2#: I am sorry mam, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.
  #Person1#: Fine! I don't know why they make these things so delicate anyways.