answer: #Person2# needs a Deposit Certificate. #Person1# takes 20 RMB from #Person2#'s account for the service.
documents: #Person1#: Hello, Sir. We haven't seen you for quite a while. So, what is it today that we can do for you?
  #Person2#: I need a Deposit Certificate to handle some stuff in land.
  #Person1#: I see, yes, I can do that now. I'm sure you know, as I may have told you before, you should pay an extra 20 RMB handling fee for this service.
  #Person2#: Yes, I recalled you charging that before. And I thought it was extortionate! Haha!
  #Person1#: I can just take it from your account, you don't need to give me cash.
  #Person2#: OK. . . so it'll come out of my account? Well, that makes it much easier.
  #Person1#: Anything else you'll be needing today, Sir?
  #Person2#: Nope. That's everything, thanks.