answer: Yao Lan calls the Bell Captain's Desk to hasten the delivery of her package. #Person1# apologizes and will check for her immediately.
documents: #Person1#: This is the Bell Captain's Desk. May I help you?
  #Person2#: Yes, I've been waiting for my bags to be sent up for the last half hour. Where are they?
  #Person1#: I'm very sorry to hear that. May I have your name and room number, please?
  #Person2#: Yes, it's Yao Lan. Room 406.
  #Person1#: And how many pieces did you have?
  #Person2#: Two suitcases and a handbag. The suitcases are blue and the shoulder bag is red.
  #Person1#: Is there a name tag attached to them?
  #Person2#: Yes, there is.
  #Person1#: We're very sorry for the delay. I'll check immediately and call you back.