answer: Jim Chan lost his bank stuff and asks help from Claire. Claire tells him they need to know his specific personal information and he needs to come in and fill out some forms.
documents: #Person1#: This is IBA Bank, Claire speaking, how may I help you?
  #Person2#: Oh, hello, yes, arm. . . I've just lost my bank stuff.
  #Person1#: I'm sorry, could you be a little more specific?
  #Person2#: You know my bank stuff. My card, my book. . .
  #Person1#: OK, I will have to take some details from you. Could you tell me your name, please?
  #Person2#: Jim Chan. The account's in my name. Is that all you need to know?
  #Person1#: Not quite, Sir. We will need to also know the account number, the deposited amount and your PIN number. You will also have to come in and fill out some forms.