answer: Charlotte is down in spirits because her manager blamed her for her mistake. #Person1# encourages her.
documents: #Person1#: Charlotte, have you had your supper?
  #Person2#: No, I don't want to eat anything.
  #Person1#: Why? Don't you feel well?
  #Person2#: I'm down in spirits.
  #Person1#: What's up?
  #Person2#: My manager jumped on me for my mistake today.
  #Person1#: You must not feel depressed about such a trivial thing.
  #Person2#: I think I'm too clumsy. I can do nothing well.
  #Person1#: You'd better shape up if you want to get the job done.
  #Person2#: But I doubt myself.
  #Person1#: Cheer up! Don't let me down. We all make mistakes, and that is life.