answer: #Person2# needs a Deposit Certification to handle domestic affairs and #Person1# needs a deposit certificate and #Person2#'s passport.
documents: #Person1#: Hi, can I assist you in any way?
  #Person2#: Oh, thank you. Yes, please. What I need is to handle some domestic affairs.
  #Person1#: Oh, I see. In what area?
  #Person2#: Well, I need a Deposit Certification to handle this.
  #Person1#: Yes, we have this service. Have you got a deposit certificate and your passport? I'm sorry to ask you, but your passport is very important.
  #Person2#: Yes, yes. Here it is. By the way, is there a handling fee?
  #Person1#: Yes, I'm afraid there is.