answer: Something's wrong with #Person2#'s company's L/C, and the goods description is different from what #Person2#'s expecting. #Person1# suggests going back to them and asking about it.
documents: #Person1#: Hello. What can I do for you today?
  #Person2#: I've got some documents here that go with the L / C our company opened 10 days ago. I think there is something wrong.
  #Person1#: Really? Have you checked everything carefully?
  #Person2#: Very carefully, that's when I found the problem.
  #Person1#: Ah, I see. The goods description is totally different from what you are expecting, right?
  #Person2#: Yep, you've got it! What should we do?
  #Person1#: Usually, if the problem is insignificant I advise the customer to go ahead ; it's normally a translation problem or something like that. But this does seem a little more serious. I suggest you get back on to them right now and ask them about it. Hopefully you can sort it out over the phone.
  #Person2#: That's a great idea ; thanks for your help.