answer: #Person1# complains about the tour guide, the room, and the food of the tour to #Person2#. #Person2# promises to improve the service and return 20% of #Person1#'s expenses.
documents: #Person1#: I'd like to discuss some problems that I am having with this tour.
  #Person2#: I am sorry you are having a difficult time. What may I help you with?
  #Person1#: Your Tour Company doesn't seem to know the small town very well. We were always getting lost.
  #Person2#: How did you like your room?
  #Person1#: The room was very noisy and we couldn't get to sleep.
  #Person2#: I am really sorry about that. Did you at least enjoy your dinner in the hotel restaurant?
  #Person1#: The food was horrible and a few of us got sick after eating there.
  #Person2#: Thank you for telling me about the problems. I will take all of this into consideration and try to improve the situation.
  #Person1#: I do hope the company will take it seriously, and provide better service.
  #Person2#: We will surely do as you suggest. I'd like to return 20% of your expenses. How much did you pay?
  #Person1#: That's very kind of you. It was $1500.