answer: Melanie gives Tracy advice on Tracy's letter. Melanie thinks the start is too formal and some parts are too direct. Tracy takes the suggestions.
documents: #Person1#: Melanie, can you help me with something? We need to finalize the account with the Mexican Embassy and, I need some advice on phrasing this letter correctly in English.
  #Person2#: Sure Tracy, let me just get my laptop.
  #Person1#: Okay, so. . . To Whom It May Concern, I am writing.
  #Person2#: Um, Tracy? I think that's a little too formal. I know you want to be polite but you've already made contact with them, so in English you can be more relaxed in the opening. . .
  #Person1#: Okay, more relaxed. Got it. Hey, Sally, what's up? It's Tracy here, just.
  #Person2#: Okay Tracy, now it's too relaxed! You've still got to show some respect. How about starting with ' Dear Ms. Cooper, I'm writing to confirm. . . ?
  #Person1#: Great, okay. ' Dear Miss Cooper, I'm writing to confirm the final quotation for the full page back cover color advertisement you requested for the spring issue of Voila magazine '.
  #Person2#: That's great. . .
  #Person1#: ' The final costing, including advert design and production, comes to forty-five thousand six hundred RIB. We want payment ten working days before publication or we will cancel the ad. Thanks for. . . '
  #Person2#: Woo, okay, back up a second, Tracy. That's too direct. Can I suggest you say, please note that final payment is due two working weeks before publication? You don't want to offend her.
  #Person1#: Oops, okay. You are right. Then I can just end with ' All the best, Tracy '.
  #Person2#: Mmmm, maybe, but I'd play it safe and just finish with ' Yours Sincerely '. That's more professional.
  #Person1#: Oh, Melanie, you are a life saver, thank you!