answer: Charlotte is upset because Charlotte made a mistake and was criticized by Charlotte's boss. #Person1# comforts Charlotte.
documents: #Person1#: Charlotte, have you had your supper? 
  #Person2#: No, I don't want to eat anything. 
  #Person1#: Why? Don't you feel well? 
  #Person2#: I'm down in spirits. 
  #Person1#: What's up? 
  #Person2#: My manager jumped on me for my mistake today. 
  #Person1#: You must not feel depressed about such a trivial thing. 
  #Person2#: I think I'm too clumsy. I can do nothing well. 
  #Person1#: You'd better shape up if you want to get the job done. 
  #Person2#: But I doubt myself. 
  #Person1#: Cheer up! Don't let me down. We all make mistakes, and that is life.