answer: #Person2# wants mittens. #Person1# says it's out of stock.
documents: #Person1#: Is there anything I can do for you?
  #Person2#: Yes. I am looking for a pair of gloves.
  #Person1#: What about this one? It's the latest.
  #Person2#: Excuse me, but I want a pair of mittens.
  #Person1#: I am sorry, it's out of stock right now.