answer: Benjamin lost his ID card, and he is applying for a new one. #Person1# registers him in the database system and tells him to get a mug shot.
documents: #Person1#: Good morning, sir. May I help you?
  #Person2#: Good morning. I need a new identification card.
  #Person1#: Why?
  #Person2#: My ID card is lost.
  #Person1#: OK, did you bring your household register or residence booklet?
  #Person2#: I only have my household register.
  #Person1#: It doesn't matter, they are the same thing.
  #Person2#: Here you are, sir. What do I do next?
  #Person1#: OK, I will register you in our database system. What's your name, please?
  #Person2#: Benjamin.
  #Person1#: Please get a mug shot in the next room.
  #Person2#: I've brought with me some of old ones.
  #Person1#: But we need them taken with digital cameras.
  #Person2#: OK, what's next then?
  #Person1#: That's all. Come here a week later and get your ID card.