answer: #Person2# helps #Person1# to connect to Mr. Cook who is on Line Six.
documents: #Person1#: Hello, Could you please connect me to Mr. Cook's office? It is on Line Three.
  #Person2#: I'm afraid you've got the wrong extension number.
  #Person1#: Oh. Then I don't know what his number is. Can you check it for me?
  #Person2#: OK. Hold on, please.
  #Person1#: OK. Thank you.
  #Person2#: Mr. Cook is on Line Six. I'll put you through.
  #Person1#: Thank you. You helped me a lot.
  #Person2#: You are welcome.