answer: #Person2# thinks the steak is not fresh and is annoyed. #Person2# refuses to get anything else. #Person1# promises everything will be right next time.
documents: #Person1#: Is everything to your satisfaction?
  #Person2#: No, the steak was recommended, but it is not very fresh.
  #Person1#: Oh, sorry to hear that. This is quite unusual. I will look into the matter.
  #Person2#: This is very annoying.
  #Person1#: I'm sorry, sir. Do you wish to try something else? That would be on the house, of course.
  #Person2#: No, I don't risk it.
  #Person1#: How about a delicious dessert then, with our compliment?
  #Person2#: I'm not keen on dessert as a habit. They are fattening.
  #Person1#: I see, sir. I'm sure everything will be right next time you come.