answer: #Person2# wants to mail his mother's birthday present. #Person1# tells #Person2# it will cost extra money to deliver it overnight. #Person2# pays by cash and asks #Person1# to mark fragile.
documents: #Person1#: I can help the next person in line.
  #Person2#: That's me. I, I need to Mail this package.
  #Person1#: OK, great! Where is it going?
  #Person2#: It's going to Saint Louis, Missouri, and I needed to get there as fast as possible. It's my mother's birthday present, and her birthday is tomorrow. I don't want it to be late.
  #Person1#: OK sir, I can do that. Will have to deliver it overnight which will cost extra money? Let's see it will be $32.50 to get the package there tomorrow, will you pay with a credit card or cash?
  #Person2#: I have cash and please mark fragile on the box.
  #Person1#: What is in here, sir. Is there anything dangerous? any liquids or chemicals?
  #Person2#: No, there is just a box of chocolates and a cup. But I don't want the cup to break.
  #Person1#: OK, sir. We will have it leaving Atlanta and arriving in Saint Louis tomorrow, by way of Memphis. Here's your receipt and have a great day.