answer: #Person2# wants to turn the air-conditioner cooler, but #Person1# cannot regulate it, so #Person1# offers #Person2# a wet towel and orange juice with ice.
documents: #Person1#: Excuse me, sir. Can I help you?
  #Person2#: I'd be glad to have your help. Could you make the air-conditioner cooler?
  #Person1#: I'm sorry. We can not regulate the air-conditioner. As soon as the plane takes off we'll be able to get better ventilation, and the temperature here will drop. Let me get a wet towel for you at the moment.
  #Person2#: Good idea.
  #Person1#: Your wet towel, sir.
  #Person2#: Thank you. Could I have something cold to drink?
  #Person1#: Yes. We have mineral water, orange juice, coke, which do you prefer?
  #Person2#: Orange juice, please.
  #Person1#: Would you like some ice in your drink?
  #Person2#: Yes.
  #Person1#: How much would you like?
  #Person2#: One or two cubes will be OK.
  #Person1#: Here you are, sir.
  #Person2#: I'm awfully sorry to have bothered you.
  #Person1#: It's my pleasure.
  #Person2#: Please accept this tip.