answer: #Person1# gets a trolley for #Person2#'s bags and shows #Person2# to the room.
documents: #Person1#: Good afternoon. I'll show you to your room.
  #Person2#: Thank you.
  #Person1#: Could you tell me which bags are yours?
  #Person2#: They're over there next to the door. Those three with green tags on them.
  #Person1#: Could you wait a moment? I have to get a trolley. May I see your room key, please?
  #Person2#: Sure, here it is.
  #Person1#: Thank you. Room 402. You're on the 4th floor. This way, please.