answer: #Person2# turns to #Person1# for help because she lost her coat. #Person1# asks for her contact.
documents: #Person1#: Good morning, madam.
  #Person2#: Good morning. I wonder if you can help. I've lost my coat.
  #Person1#: Where did you lose it, madam?
  #Person2#: Er... I left it on a bus yesterday morning.
  #Person1#: Can you describe it? Is it a raincoat?
  #Person2#: No. It's a long white overcoat. It's got a belt, and one of those thick furry collars that keep your ears warm. It's a very nice coat, actually.
  #Person1#: Hmm. I'm afraid we haven't got anything like that, madam. Sorry. But, may I have your name and your telephone number? We'll contact you as soon as we've got it.