answer: #Person2# doesn't agree with #Person1#'s blunt refusal to a girl who needs warmth and help.
documents: #Person1#: What did you say when she told you the news?
  #Person2#: I calmed up. And finally, I asked her to chew the cud for such an important decision. I could not have the heart to disappoint her with a blunt refusal.
  #Person1#: But I put my foot down and insisted on her forgetting that.
  #Person2#: How could have the heart to do that? She needs warmth and help.