answer: Akiko from Japan tells Lvan from America that English is hard. Lvan says English is crazy.
documents: #Person1#: Hi, my name is Lvan, and I'm from Russia. 
  #Person2#: Nice to meet you, Lvan. My name is Akiko. I'm from Japan. 
  #Person1#: To me English is a difficult language. 
  #Person2#: A second language is always difficult. 
  #Person1#: True, but English is harder than most. It's a crazy language. 
  #Person2#: A crazy language? Why do you say that? 
  #Person1#: One letter can have several pronunciations and one word can have several meanings. 
  #Person2#: No wonder you say English is a crazy language.