answer: #Person1# complains about the noise that #Person2#'s children make. #Person2#'s sorry but she can do nothing about it.
documents: #Person1#: Excuse me, I'm trying to do some work. I'm afraid your children are making a lot of noise. Don't they ever go to sleep?
  #Person2#: I'm sorry. They are noisy. But you know it's difficult to keep boys quiet.
  #Person1#: I couldn't work and I couldn't sleep at night. And I was woken by the noise they made early this morning.
  #Person2#: I'm terribly sorry. You know they never listen to me. They're only afraid of their father. He's away on business, but he will be back tomorrow.
  #Person1#: I hope he can do something about it.