answer: #Person2#'s bill is much higher than expected and insists #Person2# wasn't informed of the price. #Person2# demands a new bill that reflects the advertised rate and Miss Sherman promises to arrange.
documents: #Person1#: I'm Miss Sherman. What seems to be the problem?
  #Person2#: Well, apparently I'Ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I'Ve just been informed that it's actually 500 do
  #Person1#: That's true. For the Junior Executive Room. . . three nights. . . yes, your bill should be $ 1, 500
  #Person2#: But I definitely was led to believe that a three-night stay would be $ 750.
  #Person1#: The advertised rate is based on double occupancy.
  #Person2#: When I booked the room, your staff didn't mention this. And the brochure and your promotional mailings do not mention that.
  #Person1#: Are you quite sure?
  #Person2#: Yes. Have a look.
  #Person1#: I see. I had no idea our advertising was so misleading. It is here, but it's in the fine print on the last page.
  #Person2#: Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.
  #Person1#: Normally I couldn't do that. But under the circumstances, I'll see what I can arrange. Customer satisfaction is our primary aim.
  #Person2#: Thank you.