answer: Ralph Simmons calls Paula Blake to pull up his account.
documents: #Person1#: Hi, this is Ralph Simmons. With whom am I speaking?
  #Person2#: This is Paula Blake, Mr. Simmons. How can I help you?
  #Person1#: I'm hoping you can sort a few things out for me. Could you pull up my account?
  #Person2#: Certainly, sir. Just tell me your account number please.