answer: #Person1# asks #Person2# the way to the toy department and the elevator.
documents: #Person1#: Excuse me. Can you direct me to the toy department, please?
  #Person2#: It's on the 7th floor. As you get off the elevator, you'll see it on your left.
  #Person1#: Can you direct me to the elevator?
  #Person2#: Sure. Go straight ahead and you'll walk into it.
  #Person1#: Thank you.
  #Person2#: You're welcome.