answer: #Person1# asks #Person2# some questions to do a survey. #Person1# asks #Person2#'s feelings about the arrival area, Immigration, etc. #Person2# then has to go because here comes #Person2#'s suitcase.
documents: #Person1#: Excuse me. I'm with the airport office. I'm doing a survey. Can I ask you some questions?
  #Person2#: Sure. Go ahead.
  #Person1#: How do you feel about the arrival area? Were you happy with it?
  #Person2#: Yes, but it's a long way from the gate to the Immigration.
  #Person1#: Oh, I'm sorry about that. Well, how about Immigration? How long did it take you to get through?
  #Person2#: Oh, it's really quick-it took me only about 3 or 4 minutes.
  #Person1#: Oh, good. OK, then, I see you bought some duty free items. Were you happy with the prices?
  #Person2#: Well, I thought they were a little high.
  #Person1#: A little high? Compared to...?
  #Person2#: Oh, to most places in Asia- although I will say the prices seem lower here than in the States.
  #Person1#: I see. Well, how about the general appearance of the airport?
  #Person2#: Oh, excellent. It's about the cleanest airport I've ever been in.
  #Person1#: So, all in all it is clean and efficient?
  #Person2#: Yes, oh, I've got to go, here comes my suitcase.