answer: #Person1# tells #Person2# that their surveyors found the damage to their goods was caused by poor packing. #Person2# blames the stevedores for the damage.
documents: #Person1#: I am afraid I have some bad news for you. It's about our order contract O5TSWAL.
  #Person2#: What's the problem?
  #Person1#: The goods arrived half a month later than scheduled. What's more, five cases were found broken and unit inside seriously damaged.
  #Person2#: Really? That's something unexpected. You see, all our exports were strictly inspected before shipment. The goods were in perfect condition when they left.
  #Person1#: But then there were some cracks in a number of cases. Almost all the bottom of the cases were loose.
  #Person2#: That could have happened in the course of transit or unloading, due to rough handling.
  #Person1#: But our surveyors found the damage was caused by poor packing.
  #Person2#: But there is nothing wrong with our packing. Our cartons are standard export ones and we also enforced them with straps.
  #Person1#: But you filled the cartons too full and the straps are not strong enough. When they were rehandled, some of them were broken.
  #Person2#: I don't think the stevedores could have handled them with great care.