answer: Hank Cousins calls #Person1# because he thinks there's a fire in the house opposite. #Person2# asks him to warn the people living next door.
documents: #Person1#: Hello, fire service.
  #Person2#: Oh, I'm ringing because I think there's a fire in the house opposite. Smoke is coming out of the upstairs windows.
  #Person1#: Can you give me your name and address and telephone number, please?
  #Person2#: Yes, Hank Cousins, 17 Mallett Street, Alford.
  #Person1#: I'm sorry. Can you spell Mallett, please?
  #Person2#: Yes. M-A-double L-E-double T. The telephone number is 6943168. The fire's in number 18 just across the road.
  #Person1#: Is anyone in the house?
  #Person2#: No they've gone on holiday. They went to the Mediterranean last Saturday, for two weeks.
  #Person1#: All right, we'll get there immediately.
  #Person2#: What shall I do? Shall I warn the neighbours?
  #Person1#: Yes, you'd better tell the people living next door, at number 16 and number 20. But don't go into the house.