answer: #Person2#'s bag was lost yesterday. Based on the information given by #Person2#, #Person1# found the bag.
documents: #Person1#: Lost and found. How can I help you?
  #Person2#: I'm ringing because I lost my bag yesterday.
  #Person1#: I see. Well, we received 8 bags yesterday. What color is it?
  #Person2#: It's black.
  #Person1#: Em, I've got 3 bags here. Can you give me some more information?
  #Person2#: It's quite large. I wear it over my shoulder. It's got a zip on the front and there's a pocket on the side for a mobile phone.
  #Person1#: Is there anything in it?
  #Person2#: Yes. There's an address book and some keys. Oh, and hissy the snake.
  #Person1#: There's a snake in your bag?
  #Person2#: Don't worry, it's made of plastic.It belongs to my little son.
  #Person1#: Right. Well, I think we have your bag here.