answer: #Person1# helps Belen check in.
documents: #Person1#: Hello, is there anything I can do for you?
  #Person2#: Yes. I would like to check in.
  #Person1#: Have you made a reservation?
  #Person2#: Yes. I am Belen.
  #Person1#: So your room number is 201. Are you a member of our hotel?
  #Person2#: No, what's the difference?
  #Person1#: Well, we offer a 10 % charge for our members.