answer: #Person1# has a copy of the lost air ticket. #Person2# will call the manager who allows #Person2# to reissue it.
documents: #Person1#: I'm afraid I have lost my air ticket while I was shopping.
  #Person2#: I'm sorry to hear that. Did you check your shoulder bag carefully?
  #Person1#: Yes, I checked again and again, but I can't find it. By the day after tomorrow, can I have the ticket reissued?
  #Person2#: I'm afraid you can't.
  #Person1#: I talked with the manager over the phone and he told me I can have it reissued because I have a copy of my lost ticket.
  #Person2#: Oh, I see. I'll call the manager, then.