answer: #Person1# tells #Person2# that #Person1# asked for a non-smoking room, but #Person1#'s room smells like cigarette smoke. #Person2# doesn't have any non-smoking rooms so they won't charge #Person1# for tonight.
documents: #Person1#: Excuse me.
  #Person2#: Yes? What can I do for you?
  #Person1#: I just checked in, and there's a problem with my room.
  #Person2#: And what is the problem?
  #Person1#: I asked for a non-smoking room, and I don't have one. My room smells like cigarette smoke. I can't stand it. Could you change my room, please?
  #Person2#: Let me see. . . I'm sorry, but we don't have any more non-smoking rooms. We won't charge you for your room tonight.
  #Person1#: Thank you.
  #Person2#: I'm very sorry about this.
  #Person1#: That's OK. Thanks for your help.