answer: A stock investor goes to IBA to open a new account and wants #Person1# to introduce to him the personalized services.
documents: #Person1#: Good day. Welcome to IBA, what can I assist you with today?
  #Person2#: Hello, yes, I'm a stock investor and I'm looking at opening a new account with you. Perhaps your new compound savings one? I already have a Current Account with you.
  #Person1#: That's no trouble, Sir.
  #Person2#: I'm mostly interested in the personalized services you offer, with stock market news, etc. It sounds just perfect for me, as I'm too busy to be constantly at the computer checking the performance.
  #Person1#: Yes, that's just one of the services we offer in our Personal Financing Program.
  #Person2#: What I need to know is how I can keep track of what's going on. I mean, some days I buy and sell quite a lot. Some days, there's no activity at all.
  #Person1#: For every transaction you make, a statement will be drawn up and can be posted to you or sent via e-mail, or if you want to be double sure we can do both.
  #Person2#: That's just what I need, sometimes I'm pretty forgetful.