answer: There's a problem with #Person1#'s credit card. #Person2# asks about the problem and promises to do an investigation.
documents: #Person1#: There's a problem with my credit card.
  #Person2#: Tell me what the problem is.
  #Person1#: A charge came up on my bill that I didn't make.
  #Person2#: What was the charge for?
  #Person1#: The charge was for a $ 350 purse, but I did not buy it.
  #Person2#: Are you sure that you didn't make that purchase?
  #Person1#: I would know if I bought something that expensive.
  #Person2#: I apologize. What day was this purchase made?
  #Person1#: It was bought on November 12th at 3
  #Person2#: All right, we'll do an investigation.
  #Person1#: Until this investigation is finished, will I have to pay for the charge?
  #Person2#: No, you don't. We'll take care of it.