answer: #Person2# wants to exchange the broken pen his children bought for his wife's birthday. #Person1# doesn't have another purple one but offers to order another one just like it. #Person2# agrees.
documents: #Person1#: Can I help you?
  #Person2#: Yes, my son and daughter bought this pen here for my wife's birthday, but it doesn't work, so I'd like to exchange it.
  #Person1#: Let me see. Was it dropped or anything?
  #Person2#: No, but you can see that the point is bent a little bit.
  #Person1#: Yes, it is, isn't it? We'd be happy to exchange it for you. But I'm afraid we don't have another purple one. We only have this pen in black and yellow now.
  #Person2#: My wife doesn't care for either of those colors.
  #Person1#: We have one with a red leather cover. That's three dollars more.
  #Person2#: The children worked hard to save up the eleven dollars for this one. They would probably be upset if I paid for part of their present.
  #Person1#: If you want, we can order another pen just like this one.
  #Person2#: That sounds like a good idea. Would you please go ahead and do that?
  #Person1#: We'd be very happy to. It will take a week or ten days. We'll call you when it comes in.
  #Person2#: Thank you very much.