answer: #Person1# wants to place a long-distance call and #Person2# asks #Person1# to write down the number in a booking form.
documents: #Person1#: Good morning.
  #Person2#: Good morning. May I help you?
  #Person1#: I want to place a long-distance call to London. Is this the right counter?
  #Person2#: Yes. Here's a booking form. Please write down the number you wish to call, the name of the person you want to talk to, and your own name for our reference.
  #Person1#: All right. Can you tell me when I will be able to get through?
  #Person2#: It's hard to say. It depends on how busy the lines are. Please take a seat over there. We'll try to put you through as soon as possible.
  #Person1#: Thank you.