answer: #Person1# calls #Person2# because #Person1# needs a mover. #Person1# tells #Person2# what needs them to do and asks for the cost. #Person2# shows the contract and explains the cost and compensation.
documents: #Person1#: I've heard that you provide very good service, so when I need a mover, I call you guys first.
  #Person2#: Thanks a lot for calling us. Could you tell me more about what you need us to do?
  #Person1#: Oh, you see, we are on the 8th floor, and moving into the 6th floor in another building. It is about 15 kilometers to get there.
  #Person2#: OK, the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move.
  #Person1#: How much will it cost in that case?
  #Person2#: Oh, let me see. It fits the second standard rates. Have a look at the contract, please.
  #Person1#: Your charge is divided into two parts, the Payment in Advance and the rest. I thought that I should pay all of it before moving.
  #Person2#: No, firstly we sign the contract ; you pay 50 % of what it costs, and the rest when we finish moving.
  #Person1#: The damage and compensation item confuses me. Could you give some explanation?
  #Person2#: OK. If any of the articles was damaged during moving, you may make a claim for compensation with our department.