answer: #Person2#'s washing machine keeps breaking down. It's still under warranty. #Person1# checks it and finds part of the motor is loose. #Person1#'ll fix it.
documents: #Person1#: good morning. I understand that you'Ve got a problem with your washing machine. I'm from the repair company.
  #Person2#: excellent. Come in please. The washing machine is in the bathroom upstairs. It keeps breaking down.
  #Person1#: when did it first break down?
  #Person2#: about ten days ago. I'Ve tried to use it since then. Sometimes it works and sometimes it doesn't. it's very frustrating.
  #Person1#: is it still under warranty. If it is and I can't fix it, it would be quicker and easier to exchange it for a new one.
  #Person2#: yes, it's still under warranty. Over the last few weeks, it's also been making a high - pitch noise when it's in use.
  #Person1#: ok. I'll start by looking at the motor. I'll just unplug it and take a look inside the machine. . . oh, yes. There's the problem. It's quite simple. I'll sort it out in a few minutes.
  #Person2#: what's wrong with it?
  #Person1#: part of the motor is loose. I can put it back in place quite easily.
  #Person2#: that's great. Thanks very much. Would you like a cup of tea or coffee?