answer: Mr. Smith wants to disconnect his phone because he is moving to a new home. #Person2# helps and asks for some information.
documents: #Person1#: Hello. I need to disconnect my phone, please.
  #Person2#: All right. Where do you live, sir?
  #Person1#: At 345 Lincoln Avenue. Oklahoma City.
  #Person2#: Very well. Why do you want to disconnect your phone, sir?
  #Person1#: I'm moving to a new home.
  #Person2#: O. K. May I have your name please?
  #Person1#: John Smith.
  #Person2#: Thank you. Mr. Smith. What's your telephone number?
  #Person1#: 555-7658
  #Person2#: Thank you. Where should I send your final phone bill?
  #Person1#: 623 West Side Drive. New York, New York.
  #Person2#: Thank you, Mr. Smith. Your phone will be disconnected after this phone call. Have a nice day.
  #Person1#: Thank you, you too.