answer: #Person1# complains about the cockroaches. #Person2# will give him a new room and a full refund.
documents: #Person1#: I'm quite upset! I want a new room and a refund for tonight.
  #Person2#: Forgive me, sir, I haven't been told what the problem is.
  #Person1#: I'm about to be swept away by millions of cockroaches!
  #Person2#: My apologies, sir. We'll transfer you to a new room at once and give you a full refund.
  #Person1#: Thank you. I didn't want to have to take this to court.
  #Person2#: Sir, we never want a guest to stay here mad or unhappy.