answer: #Person2# couldn't find this book in the library. #Person1# will borrow the book from another library for #Person2#.
documents: #Person1#: What can I do for you? 
  #Person2#: I am trying to find this book. 
  #Person1#: What's the problem? 
  #Person2#: It doesn't seem like this library has it. 
  #Person1#: Have you checked the computer? 
  #Person2#: I have already. 
  #Person1#: What did it say? 
  #Person2#: It says the book is on the shelf, but I didn't find it there. 
  #Person1#: I can always borrow the book from another library. 
  #Person2#: You can do that? 
  #Person1#: I'll make the call and contact you when it gets in. 
  #Person2#: That's fantastic. Thank you.