answer: #Person2# complains about the air conditioning, the toilet and the shower of the room. #Person1# apologizes and will check all the problems.
documents: #Person1#: Can I help you, madam?
  #Person2#: Yes. Did you have this room checked before we moved in? The toilet doesn't seem to have enough power and the water doesn't flow away in the shower. What do you have to say to that?
  #Person1#: I'm extremely sorry to hear that. I'll attend to it right away. We usually check every room before new guests move in. We've been busy with a large conference.
  #Person2#: That's not what you should do after all. One doesn't expect this sort of thing here.
  #Person1#: No, madam. I do apologize. It's most unusual. We do try to check the room as thoroughly as possible. Anything else?
  #Person2#: Well, your air conditioning doesn't seem to be working too well. It's so hot up here.
  #Person1#: I'll just try to make it work better and you'll find it a little cooler in a short time. Also, I'll send someone along right away to look at the toilet and shower.