answer: #Person1# offers a coffee and shows Josh O'Neil the way to the office for his appointment with Joanna Stevens.
documents: #Person1#: Good afternoon. May I help you?
  #Person2#: Yes, I'm here to see Joanna Stevens. I have an appointment at four.
  #Person1#: Certainly, may I take your name? I'll let her know you'Ve arrived.
  #Person2#: Sure, it's Josh O'Neil.
  #Person1#: Ms. Stevens will be with you momentarily. Can I offer you something to drink?
  #Person2#: Yes, a coffee would be nice, thank you.
  #Person1#: Here you are. Ms. Stevens is ready for you now. I'll show you to her office, right this way.