answer: #Person1# wants to return a sweater. #Person2# refuses because it has been over a month. #Person1# wants to talk to #Person2#'s manager.
documents: #Person1#: Hello, I'd like to return this sweater. I have the receipt right here.
  #Person2#: OK, let me take a look. Uh, so you bought this over a month ago.
  #Person1#: That's right. It was a birthday present for my niece.
  #Person2#: I'm sorry, ma'am. But if it has been over a month, we can't return your money.
  #Person1#: Are you kidding me? I haven't even opened the package, my friend.
  #Person2#: Well, that is just our store rule.
  #Person1#: There must be something you can do.
  #Person2#: I'll talk to my manager.
  #Person1#: I'd like to talk to him myself.