answer: #Person2# phones #Person1# because the dinner she ordered forty minutes ago hasn't arrived. #Person1# checks the order and apologizes for the delay.
documents: #Person1#: Hello, room service. Can I help you?
  #Person2#: I ordered dinner about forty minutes ago. It hasn't been delivered yet.
  #Person1#: We are sorry for the delay, ma'am. Could you hold the line, please? I'll check your order.
  #Person2#: Okay.
  #Person1#: Your order is ready. It's on the way to your room. We're very sorry to have you waiting, Ma'am.
  #Person2#: That's okay.