answer: #Person2# wants some advice on mortgages but #Person1# can't help, so #Person1# asks #Person2# to wait for the Mortgage Adviser and will bring him some coffee.
documents: #Person1#: Welcome to Lincoln Bank. What can I help you with, Sir?
  #Person2#: I'm not sure if I'm at the right counter, but I need some advice on mortgages, can you help me?
  #Person1#: Unfortunately, no, I can't. But our specialist can. Please take a seat and our Mortgage Adviser will come out to see you.
  #Person2#: A specialist? That's excellent, thanks.
  #Person1#: No problem, Sir. He'll be with you in just a minute. Could I get you something to drink while you are waiting?
  #Person2#: A black coffee with 2 sugars would be much appreciated, thanks.