answer: Allison Clark calls to postpone her appointment with Miss O'Shea but Miss O'Shea is not available. #Person1# will pass her message on to Miss O'Shea.
documents: #Person1#: Concorde college, how can I help you?
  #Person2#: Hello, would you put me through to Miss O'Shea? It's Allison Clark calling.
  #Person1#: I'm afraid she doesn't seem to be available at the moment, would you like to leave a message?
  #Person2#: Yes, please, my name is Allison Clark. I've got an appointment with her at 1:00 tomorrow afternoon. But I'm wondering whether I can change it to 3:00 o'clock. I very much appreciated if she could let me know by noon tomorrow. My mobile number is 07720882704.
  #Person1#: Ok, I'll pass your message on to her.
  #Person2#: Thank you, bye.