answer: #Person1# cannot find a reservation by #Person2#'s name and all the rooms are fully booked so #Person2# needs to stay somewhere else.
documents: #Person1#: Do you have a reservation?
  #Person2#: Yes, here's our confirmation slip.
  #Person1#: I'm afraid we have no reservation by this name.
  #Person2#: No reservation? Well, then, do you have any rooms available?
  #Person1#: I'm afraid all the rooms are fully booked.
  #Person2#: You mean we can't stay in this hotel tonight?
  #Person1#: You're right. We have no more rooms available for tonight.
  #Person2#: Then, would you recommend any other nearby hotel?
  #Person1#: OK, I'll call ahead.