answer: #Person2# wants to pay the electricity bill. #Person1# recommends #Person2# to do it via ATMs and simply follow the instructions.
documents: #Person1#: Hello, Sir. What can we do for you today?
  #Person2#: Bill payment, please. I'd like to pay my electricity bill. I heard there's a new way ; I'm sick and tired of all this queuing!
  #Person1#: Now, you can do it via our Atms. It's convenient and easy to use. And we have 4 machines in this branch, so the queues are not usually very long.
  #Person2#: So, how do I use it?
  #Person1#: You just simply follow the instructions on the screen. You can inquire about your account information and use the self-service payment function.