answer: #Person1# tells #Person2# #Person1# has problems getting onto the Internet.
documents: #Person1#: I've been having problems getting onto the Internet.
  #Person2#: Have you checked your connection settings?
  #Person1#: Yes, they're fine. I suppose. the server might be down again.
  #Person2#: Yes, there have been a few problems recently. Why don't you call the IT department?