answer: #Person1# at the counter tells #Person2# the ATM's being refilled causes the hold up and helps #Person2# take out 800 RIB.
documents: #Person1#: How can I help you this afternoon?
  #Person2#: I want to take out some money, but there's a massive queue for the ATM so I thought I'd do it over the counter.
  #Person1#: Unfortunately, an ATM is being refilled because it ran out of money. That's what's causing the hold up.
  #Person2#: Oh, I see. I thought maybe it was just the time of the day, although it isn't usually busy at 2:30 in the afternoon.
  #Person1#: You are right, you've just missed the lunchtime rush. Could you fill out a withdrawal slip, please?
  #Person2#: I did that already, while I was waiting. Also, here's my card.
  #Person1#: Thank you. And you require. . .
  #Person2#: 800 RIB, please.
  #Person1#: Please enter your personal code right here, on the key pad. And sign here, please.
  #Person2#: OK. . .
  #Person1#: Thank you. Here's your card back and your money. Please double check it for me.
  #Person2#: Yes, that's great. Thanks.