answer: Rama booked a non-smoking suite with a king bed. #Person2# asks for Rama's credit card and helps Rama check in.
documents: #Person1#: Hi, I'm checking in. The last name is Rama.
  #Person2#: Yes, here is your reservation. You have a standard room reserved for two nights. Is that right?
  #Person1#: Actually, no. It should be a suite. I had booked a non-smoking king.
  #Person2#: Oh, my mistake. The reservation is for a suite and it is a non-smoking room with a king bed. I'm sorry for the error.
  #Person1#: That's okay. I'm here a little early. Is it possible to check in right now?
  #Person2#: Sure, that's no problem. May I have your credit card? We need a credit card on file for your room charges and incidentals.
  #Person1#: Here it is.
  #Person2#: Okay, now if you could please verify the room rate here, initial next to the X, and sign right here. How many keys will you need?
  #Person1#: Oh, just one.
  #Person2#: Okay, you're all set. You're in room 1201. Take the elevators to the 12th floor and it will be on your left. Do you need any help with your bags?
  #Person1#: No, I'm fine. Thanks.
  #Person2#: Enjoy your stay.