answer: Matthew tells #Person1# that the airline has lost one of his suitcases in his vacation, but the airline found it and got it back to Matthew.
documents: #Person1#: How was your vacation, Matthew?
  #Person2#: It was pretty fun. Unfortunately, when I got to the airport in Phoenix, I discovered that the airline had lost one of my suitcases.
  #Person1#: Oh, no! That's very inconvenient.
  #Person2#: Yeah, I was upset because I had gifts for my family in there.
  #Person1#: Have they located it? My suitcase was lost when I flew to New Orleans last year. I was worried that I'd never see it again.
  #Person2#: Yeah, they found it. It was accidentally put on a flight to Seattle. So they're sending it back to Phoenix.
  #Person1#: Well, that's a relief.
  #Person2#: Yeah, but it won't arrive until midnight. So the airline will have an employee bring it to my house in the morning.
  #Person1#: Well, at least the airline has good customer service.
  #Person2#: Yeah, I've been pretty happy with it.