answer: #Person1# answers Mrs. Browning's question about checkout time, and extends it to 2 p.m.
documents: #Person1#: Reception. Can I help you?
  #Person2#: Yes, please. I'm Mrs. Browning calling from room 203.
  #Person1#: Yes, Madam. What can I do for you?
  #Person2#: I'm not clear about the checkout time. I mean how soon do I have to leave my room?
  #Person1#: Normally it's by 12 noon on the day when you'll leave.
  #Person2#: Oh, dear.
  #Person1#: Is there a problem, Madam?
  #Person2#: Well, you see, my plane takes off at 5 o'clock tomorrow afternoon. Can I keep the room a bit longer?
  #Person1#: I see. Which room are you in, Madam?
  #Person2#: Room 203, the name is Browning.
  #Person1#: Ah yes, Mrs. Browning. You may keep your room till 2 p.m., if you wish.
  #Person2#: Oh, you are so kind. Thank you very much.
  #Person1#: My pleasure.