answer: #Person2# tells #Person1# the cable isn't working and it'll be free until it comes back on.
documents: #Person1#: I have a question about my cable.
  #Person2#: What do you need?
  #Person1#: I haven't been able to watch my cable for the past week.
  #Person2#: Right now the cable isn't working.
  #Person1#: Could you tell me when it will be back on?
  #Person2#: The cable should be running again in a couple of days.
  #Person1#: In the meantime, do I still have to pay for the cable?
  #Person2#: We'll just give you a credit for the inconvenience.
  #Person1#: Does that mean I won't have to pay for it?
  #Person2#: It'll be free until it comes back on.
  #Person1#: Thanks, I appreciate your help.
  #Person2#: Thank you for all your patience.