answer: Steven wants to open an account. #Person1# guides him to fill a form and to queue up.
documents: #Person1#: Good morning! Welcome to our bank! How may I help you?
  #Person2#: Good morning! I'm Steven Smith. I want to open an account here.
  #Person1#: OK! Come this way please. You should fill a form here first. Here you are.
  #Person2#: Thank you very much! And then what?
  #Person1#: If you don't mind, Mr. Smith, please go to counter number six to queue up and wait for the service.
  #Person2#: OK! Thank you.
  #Person1#: My pleasure.