answer: #Person2# tells #Person1# #Person1# dialed the wrong number.
documents: #Person1#: Good morning. Craftsman Company. Can I help you?
  #Person2#: Uh. . . yeah. Hi! Is Susie there?
  #Person1#: You must have dialed the wrong number.
  #Person2#: Oh. I'm sorry. But is this 321-9987?
  #Person1#: Sorry. This is 321-9887.
  #Person2#: I am really sorry.
  #Person1#: It's ok.