answer: #Person2# is sick and asks #Person1# if it's possible to pay her utility bills from home. #Person1# advises her to set up a Direct Debit Service so they can pay directly from her account.
documents: #Person1#: Welcome. What can I do for you, Madam?
  #Person2#: I hope you can give me some advice. I'm sick and tired of coming here or to the post office to pay my utility bills. It's such a long way from my home, but I checked and you are my nearest branch. Is there anyway I can do it from home?
  #Person1#: That's terrible. Unfortunately, we don't have that many branches outside the centre of town. What I'd advise you to do is set up a Direct Debit Service.
  #Person2#: A Direct Debit Service? What's that exactly?
  #Person1#: A Direct Debit means that every month we can arrange for all of your utility bills to come directly out of your account, no fuss, no hassle.
  #Person2#: But how will you know how much I should pay? I mean, I receive my bills, not you.
  #Person1#: We set up an agreement with the, say, phone company. They tell us how much to pay them every month and we pay directly from your account. Of course, we are able to do this with all of the utilities companies.
  #Person2#: I see. So, that would mean that every month it would just come from my account? That does sound like a good idea, totally trouble free.