answer: Tom Black wants to extend his room stay by two days. #Person1# will help him transfer to another room.
documents: #Person1#: Good morning, sir. Can I help you?
  #Person2#: I'm due to check out tomorrow, but I'd like to extend my stay by two days.
  #Person1#: Could I have your name and room number?
  #Person2#: Tom Black in Room 207.
  #Person1#: Please wait a moment, Mr. Black. I'll have to check the reservation records. . . I'm sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.
  #Person2#: What can be done then?
  #Person1#: If you don't mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.
  #Person2#: That's quite all right. Thank you.
  #Person1#: It's my pleasure.