answer: #Person1# wants to take some free amenities as souvenirs because he thinks they have sentimental value. #Person2# agrees and will call the housekeeping.
documents: #Person1#: Hi. I need more amenities, please.
  #Person2#: Could you be a little more specific, sir?
  #Person1#: Well, to be more specific, the free stuff, like soap, lotion, and shampoo.
  #Person2#: I understand. Now, you're saying that you've already used up all your amenities?
  #Person1#: Oh, no! I've got all I need for my stay here.
  #Person2#: So, what's the problem?
  #Person1#: I need souvenirs!
  #Person2#: You want some souvenirs!
  #Person1#: Yes, yes. Souvenirs.
  #Person2#: But, sir, our souvenir shop carries all those items.
  #Person1#: That's not the same thing. If you buy hotel souvenirs, they have no sentimental value.
  #Person2#: I understand, sir. I'll call housekeeping. You'll have your souvenirs shortly.