answer: #Person1# couldn't sleep because of the noise so #Person1# asks #Person2# for a room change. #Person2# finds an available room on the 17th floor. #Person1# is satisfied with the room but #Person1# doesn't think the charges are right.
documents: #Person1#: Excuse me, can you help me? I would like to change rooms if possible, I couldn't sleep at all last night, because the people in the room next to mine were making a lot of noise, also if at all possible, I'd like a room that doesn't overlook the street, between the noisy neighbors and the highway outside, I didn't sleep a wink.
  #Person2#: I am so sorry to hear that sir, let me check and see what is available, what room are you in now?
  #Person1#: I'm on the 6th floor, room 698, I'v had many problems with that room, just this morning, I called someone up to fix the light fixture in the bathroom, it didn't work, and it still doesn't work.
  #Person2#: Oh, dear, well, it looks like we have a few rooms available, can I put you into a room on the 17th floor? It has a balcony and it doesn't face the highway.
  #Person1#: Ok, that would be very nice! What do I need to do to transfer?
  #Person2#: Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges to your previous room. Then I can hook you right up to room 1780.
  #Person1#: Mmm, I don't think the charges are right, can you explain them please?