answer: #Person2# requests Lucy to give a message to his wife because the line's always busy.
documents: #Person1#: Hello!
  #Person2#: Hello, Lucy. This is John. Could you do me a favor? I've tried to phone my wife six times and I can't get through. The line is busy all the time. Could you possibly go next door and give her a message?
  #Person1#: Sure! What do you want to tell Mary?
  #Person2#: Could you just say I've met an old friend and I'm staying with him? I'm not in the office now and I'll give her a ring later.
  #Person1#: Sure, I'll go right now.
  #Person2#: Thanks a lot, Lucy.