answer: #Person1#'s arm is broken and wants to see the doctor seriously. However, #Person2# lets #Person1# wait because they are very busy tonight and asks #Person1# to fill out a form, which is very inconvenient for #Person1#.
documents: #Person1#: I need help. I think my arm is broken.
  #Person2#: Alright. Have you been to this hospital before?
  #Person1#: No, I haven't. I need help quick. It hurts really badly.
  #Person2#: I understand. It's good you came to the emergency room.
  #Person1#: Let me see a doctor.
  #Person2#: I'm sorry, sir. You will need to wait at least a short time. We are very busy tonight. There was a big car accident on Highway 106.
  #Person1#: I thought this was the emergency room.
  #Person2#: It is. But unless you are critically injured, you still need to wait. You aren't bleeding, are you?
  #Person1#: No. Only a little. I fell off my porch.
  #Person2#: Oh, that's terrible. Is it your right arm or your left arm?
  #Person1#: My left arm.
  #Person2#: Can you fill out this form then?
  #Person1#: No, I can't. I'm left-handed.
  #Person2#: That's very inconvenient for you then. You'll probably have a cast on your left arm.
  #Person1#: Yes. But why do I have to fill out a form anyway? This is the emergency room.
  #Person2#: Yes, it is. But even in emergency rooms there is some paperwork to be done. Have you ever been in an emergency room before?