answer: Steve has to wait for his arm to be fixed because the emergency room is busy with the car accident. #Person2# helps Steve to fill out the form while waiting.
documents: #Person1#: I need help. I think my arm is broken.
  #Person2#: Alright. Have you been to this hospital before?
  #Person1#: No, I haven't. I need help quick. It hurts really badly.
  #Person2#: I understand. It's good you came to the emergency room.
  #Person1#: Let me see a doctor.
  #Person2#: I'm sorry, sir. You will need to wait at least a short time.We are very busy tonight. There was a big car accident on Highway 106.
  #Person1#: I thought this was the emergency room.
  #Person2#: It is. But unless you are critically injured, you still need to wait.You aren't bleeding, are you?
  #Person1#: No. Only a little. I fell off my porch.
  #Person2#: Oh, that's terrible. Is it your right arm or your left arm?
  #Person1#: My left arm.
  #Person2#: Can you fill out this form then?
  #Person1#: No, I can't. I'm left-handed.
  #Person2#: That's very inconvenient for you then.You ' ll probably have a cast on your left arm.
  #Person1#: Yes. But why do I have to fill out a form anyway? This is the emergency room.
  #Person2#: Yes, it is. But even in emergency rooms there is some paperwork to be done.Have you ever been in an emergency room before?
  #Person1#: No. Just let me see a doctor. I'm worried about my arm.
  #Person2#: Be brave, sir. It won't be long. I will fill out the form for you. What is your name?
  #Person1#: Steve Schliessman. S C H L I E S S M A N.
  #Person2#: Alright Steve. Your social security number?
  #Person1#: 349-95- 8821.
  #Person2#: Do you have medical insurance?
  #Person1#: Yes, I do. Blue Cross.
  #Person2#: Do you have your insurance card with you?
  #Person1#: No, I don't.
  #Person2#: Well, you can call it in later. You can phone us.
  #Person1#: Can I sit down now?
  #Person2#: First I need to get your address. Try to move your arm as little as possible.