answer: #Person2# helps #Person1# pick out Techne in cream and recommends a medicine to help with the itching.
documents: #Person1#: I need help picking out a lotion.
  #Person2#: It would be my pleasure to help you. What do you need help with?
  #Person1#: I picked up some poison oak while hiking, and I can't stop itching.
  #Person2#: We have Techne, and it is available in lotion or cream.
  #Person1#: Do you find that one works better than the other?
  #Person2#: I have heard that the cream is longer lasting.
  #Person1#: Is there anything I can take that will help with the itching?
  #Person2#: If you take an antihistamine, that would help a lot.
  #Person1#: Thank you for helping me figure out what to do with my poison oak.
  #Person2#: It was a pleasure. Come back anytime.