answer: Mr. Simons from Dalton's Electrics sees Kristy about his L / C amendment. Kristy tells him the 3rd party does not wish to accept the amendment. Kristy recommends him to go back to the 3rd party and discuss it.
documents: #Person1#: Good afternoon, can I help you?
  #Person2#: Hello. I've been told to come in and see someone about my L / C. I just had a message to come in and see someone called Kristy.
  #Person1#: I'm Kristy. Can I help?
  #Person2#: I received a letter asking me to come in and see you. I'm Mr. Simons from Dalton's Electrics.
  #Person1#: Oh, yes. Hello Mr. Simons. I have some information about your L / C amendment. The negotiating bank has just informed us that the 3rd party does not wish to accept the amendment.
  #Person2#: Oh dear! Where should I go from here?
  #Person1#: I'd recommend going back to the 3rd party, personally this time, and discussing what exactly it is they aren't happy with. Hopefully you can reach some sort of agreement, which is viable for everyone.