answer: Terry Chen hasn't received his baggage. #Person1# says it was delivered to Terry's friend's room.
documents: #Person1#: Well, we've been waiting for our baggage for about one hour.
  #Person2#: What kind of bag is it?
  #Person1#: It's blue, Samsonite bag.
  #Person2#: What is your room number and your name, please?
  #Person1#: This is room eleven-seven and my name is Terry Chen.
  #Person2#: Well, let me check. We delivered four bags to room 1106, you friend's room about an hour ago.
  #Person1#: My friend's room? Oh, I see. Thanks a lot.
  #Person2#: You're quite welcome.