answer: Mr. Jurgen wants to withdraw 5,000 Euros worth of local currency from the remittance of 20,000 Euros in his bank account.
documents: #Person1#: Hello. What can we do for you today?
  #Person2#: I've just had some money sent from Germany, in Euros.
  #Person1#: OK, could you give me your details and I'll see if it has cleared. We need your banking details and some ID. A passport or something like that?
  #Person2#: I have my passport right here, and here are the account details. The name, number. . .
  #Person1#: Mr. Jurgen, yes, the remittance has been successful.
  #Person2#: That was quick! I didn't expect it to come through so quickly. Yes, that is good news. The full amount should be 20, 000 Euros, is that right? I'd like to withdraw 5, 000 Euros worth of local currency, if that's possible.
  #Person1#: Not a problem, Sir. Please fill in this exchange form and show me your passport.