answer: #Person1# cannot find #Person1#'s luggage on the conveyor belt. #Person2# apologizes to #Person1# and gives #Person1# a shaving kit because #Person1#'s luggage is on its way to Paris. #Person1# accepts the situation cheerfully.
documents: #Person1#: Hi I came in on flight 513. Everyone else took their luggage off the conveyor belt, but mine didn't seem to be there.
  #Person2#: Let me check the computer. Uh-oh, Looks like your luggage is on its way to Paris.
  #Person1#: You're kidding. What am I going to do?
  #Person2#: Well, we can give you this lovely shaving kit and call you the minute your luggage arrives here. Just leave us a contact number.
  #Person1#: You can reach me at 13661306917.
  #Person2#: Thank you. I am terribly sorry about this. It very rarely happens. We do have a sophisticated tracking system, so I know we will find it soon. But we apologize for the inconvenience.
  #Person1#: That's ok. There wasn't anything important in there anyway. The shaving kit more than makes up for my lost luggage.
  #Person2#: Wow! I have been working here for 15 years and you're the first person to accept a lost luggage situation cheerfully.
  #Person1#: I'Ve had a lot worse problems than this traveling so it's really no big deal.