answer: #Person2# complains to the manager that she received terrible service. #Person1# promises to deal with it and will give her 50% off.
documents: #Person1#: Ma'am, come in, please.
  #Person2#: Excuse me, are you a manager?
  #Person1#: Yes, what can I do for you?
  #Person2#: Well, I have received such poor service from your employees this morning. I felt I had to let you know.
  #Person1#: I'm sorry, ma'am. Please tell me what happened.
  #Person2#: I was asking that woman over there in the black dress where the men section was. And she completely ignored me while continuing to talk on her cellphone.
  #Person1#: That's not OK.
  #Person2#: There's more, I waited outside the changing room for 10 minutes only to find the person inside was another staff member.
  #Person1#: That should never happen. I... 
  #Person2#: I've not finished yet. When I came out of the changing room,a third employee, the lady in red said I looked fat. I was so embarrassed.
  #Person1#: Ma'am, I promise you I will speak with them immediately about this. In the mean time, I'll give you 50% off whatever you decide to purchase.
  #Person2#: Well, that's the least you can do.