answer: #Person1# claims that #Person1# got a charge that #Person1# never made. #Person2# asks for details and will do an investigation.
documents: #Person1#: There is something wrong with my credit card.
  #Person2#: What's the problem?
  #Person1#: There is a charge on here that I never made.
  #Person2#: What charge was made?
  #Person1#: It was a charge for a $ 350 purse that I never bought.
  #Person2#: You didn't make this purchase?
  #Person1#: I think I would remember if I made a purchase that large.
  #Person2#: Sorry. When was this purse purchased?
  #Person1#: It was purchased on the 12th of November at 3
  #Person2#: We'll do an investigation and get to the bottom of this.
  #Person1#: In the meantime, do I have to pay for this charge?
  #Person2#: No. We'll take care of everything.