answer: #Person2# supports Ben while #Person1# complains about him.
documents: #Person1#: I simply couldn't help giving him the fish-eye when I knew all that.
  #Person2#: But Ben is not a bad man. I know him from A to Z.
  #Person1#: However, he disappointed us very much this time.
  #Person2#: I can understand that. But. . .