answer: #Person1#'s computer has crashed three times. #Person2# thinks the computer may have a virus. #Person2# says a PC is prone to virus while a mac is nearly virus-free, and asks #Person1# to call the IT department.
documents: #Person1#: this bloody computer!
  #Person2#: what seems to be the problem?
  #Person1#: my computer just crashed again for the third time today!
  #Person2#: what were you doing when it crashed?
  #Person1#: i was just opening up an attachment in an email about winning the lottery.
  #Person2#: I think that might have been a virus.
  #Person1#: oh, no! I thought it seemed a bit strange.
  #Person2#: what kind of computer do you have, a Mac or a PC?
  #Person1#: it's a PC. doesn't everyone have a PC in this office?
  #Person2#: no, some people have Macs now, too.
  #Person1#: what's the difference?
  #Person2#: PCs often crash from virus, but it's nearly impossible to get a virus from a Mac.
  #Person1#: I didn't know that.
  #Person2#: has your computer turned back on yet?
  #Person1#: yes.
  #Person2#: did you end up losing any of your work?
  #Person1#: fortunately, I saved my work right before it crashed, so it should be OK.
  #Person2#: you should probably call the IT department and have them check your computer for virus.
  #Person1#: that's a good idea. I'll call them now. Thanks for your help!