answer: #Person2# lost #Person2#'s card. #Person1# asks #Person2# to fill in the forms to get a new card and tells #Person2# #Person2# can make withdraw over the counter.
documents: #Person1#: Welcome to IBA Bank, how can we be of service?
  #Person2#: I spoke to a girl named Claire on the phone ; it's about losing my card and everything.
  #Person1#: What I need you to do first is fill in these forms, with as much detail as possible. Then we can get you a new card.
  #Person2#: So, I can get my new card today?
  #Person1#: I'm sorry, Sir, the full procedure can take up to 7 days to process everything.
  #Person2#: 7 days! What am I supposed to do for money until then?
  #Person1#: If you bring some ID with you, it's possible for you to make a withdrawal over the counter if you need to. But unfortunately, without your new card you cannot use the ATM, so all withdrawals must be made within working hours.