answer: #Person1# wants to register for a course, but #Person2# tells #Person1# registration has closed. They find out it's the part-time worker's fault as she gave #Person1# wrong information. #Person2# advises #Person1# to talk to the director.
documents: #Person1#: I wanna register for this mathematics course.
  #Person2#: I'm sorry registration has closed.
  #Person1#: Closed? The clerk told me I could come back and register any time during the first week of classes.
  #Person2#: Well, that's not possible. The computer's official student account has already been sent to the state. And that's what our budget is based on. Who told you that anyway?
  #Person1#: Some woman in here when I tried to register three weeks ago. She said I just had to pay a late fee.
  #Person2#: She must have been a part-time worker. They didn't have much training. Why didn't you register then?
  #Person1#: She said I couldn't until I had my birth certificate. Here it is.
  #Person2#: Huh, that is no reason to demand a birth certificate. We only need to establish residency, you know, a phone bill with your name and address on it would have been fine.
  #Person1#: Serious? Only the proof of my address.
  #Person2#: Yes, I am afraid she gave you the wrong information.
  #Person1#: But it's unfair.
  #Person2#: Well, I sympathize with your problem, but, to be honest, I don't think there is any thing anyone can do for you. You were trapped in the system. If you want, you can talk to the director. She will help you if she can.
  #Person1#: Great.
  #Person2#: Don't get your hopes up.