answer: John Griffin phones Sunshine Hotel to book a single room. #Person1# answers the phone, confirms his passport number and takes the reservation.
documents: #Person1#: Sunshine Hotel. Good morning, Barbara speaking.
  #Person2#: Hello. I'd like to make a booking please. I'm on a business trip, so I need a single room.
  #Person1#: OK, your name please.
  #Person2#: John Griffin. That's JOHNGRIFFIN.
  #Person1#: OK, I've got that down. Wait a minute. We already have your name. You've been here before, haven't you? Or it must be someone with the same name.
  #Person2#: I've stayed with you twice before.
  #Person1#: OK. Let's see the card and confirm it. Please tell me if I'm wrong. John Griffin from Sydney, Passport Number 87637489. Right?
  #Person2#: That's right.
  #Person1#: OK. So what time can we expect you tonight, Mr. Griffin?
  #Person2#: The plane lands at 9:15 PM and no one can pick me up. So I should be at your place at 10:00. Will the restaurant still open at that time?
  #Person1#: I'm afraid not. Can I organize some snacks to be left in your room?
  #Person2#: Yes, that would be great. How about a cheese sandwich?
  #Person1#: No problem, sir. I'll see to that.