answer: Mr. Smith has a standing agreement with #Person1#'s company, so #Person1# helps Mr. Smith place an order for toner cartridges the same amount as last time.
documents: #Person1#: May I help you?
  #Person2#: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.
  #Person1#: Let me key in your information into my computer. I will pull up our records for you. Do you have an order number? What name is the order listed under?
  #Person2#: It should be under Leslie Smith. The number is 184796 A.
  #Person1#: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?
  #Person2#: Yes.
  #Person1#: Is there the correct billing address?
  #Person2#: No, PLS post the bill to 124 Hildrod Lane, Milton County, 98830.
  #Person1#: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.
  #Person2#: Thank you.