answer: Henry Jones calls to #Person2# to tell the condition of the bathroom and asks for a fix-up. #Person2# apologizes and promises to solve the problem.
documents: #Person1#: Hello, is this the Reception Desk?
  #Person2#: Yes, may I help you?
  #Person1#: This is Henry Jones in Room 742. I checked in about ten minutes ago. And there is a problem.
  #Person2#: Ah, yes, Mr. Jones. How can I help you?
  #Person1#: The bathroom is in an absolutely terrible condition. When I tried the shower, no water came out at all.
  #Person2#: Oh, dear, I'm sorry to hear that. I'll have it fixed immediately.
  #Person1#: And that is not all. There is no soap, towel or toilet paper.
  #Person2#: I apologize for this, Mr. Jones. We're rather short staffed at present. The housekeeper should have checked your room. We'll attend to it as soon as possible. There's been a misunderstanding.
  #Person1#: That's all right. The most important thing is to fix it as soon as possible.