answer: #Person1# helps #Person2# get a brighter light and turn off the air-conditioning. #Person2# feels cold, so #Person1# brings #Person2# an extra blanket and some hot water.
documents: #Person1#: Good evening, madam. Did you ring for service? Who can I do for you?
  #Person2#: Yes. The light in this room is too dim. Please get me a brighter one.
  #Person1#: Certainly, madam. I'll be back right away. Do you mind if I move your things?
  #Person2#: Oh, no. Go ahead.
  #Person1#: Thank you. How is the light now?
  #Person2#: It's much better now. Thank you.
  #Person1#: You're welcome. And if you need any other things, please let us know.
  #Person2#: Ah, yes, the room is too cold for me. I feel rather cold when I sleep. Can you turn off the air-conditioning?
  #Person1#: The air-conditioning is already off, madam.
  #Person2#: Maybe I'm getting a cold.
  #Person1#: Would you like an extra blanket?
  #Person2#: OK. And would you please get me some hot water, too? I think I need to take some medicine.
  #Person1#: Certainly, madam. I'll be right back. Here is a blanket and hot water for you. Anything else?
  #Person2#: No, thanks.
  #Person1#: Good night, madam.