answer: #Person1#'s vase has a crack on the bottom and #Person2# feels very sorry for #Person2#'s thoughtlessness. #Person2# changes another one for #Person1#.
documents: #Person1#: Excuse me, I have something to trouble you.
  #Person2#: Yes? I'll be very glad if I could be of any help to you.
  #Person1#: An hour ago, I bought this vase with my tourist.
  #Person2#: Oh, yes. I remember it clearly. Is there anything wrong with it?
  #Person1#: I'm afraid so. We found this crack on the bottom when I went back to my hotel.
  #Person2#: Oh, how awful! Let me have a look, I'm terribly sorry. It was most thoughtless of me. Would you excuse me, please?
  #Person1#: Oh, It's quite all right, I suppose. It can't be helped sometimes.
  #Person2#: It's very kind of you to say so. How about changing another one for you?
  #Person1#: All right. Thank you.
  #Person2#: Just a minute, please. I won't be long. I'm sure this one is perfect. You may examine it carefully.
  #Person1#: Oh, yes, it is. I'll take this one.
  #Person2#: I'm very sorry for any inconvenience I've caused you.
  #Person1#: Well, there's no reason to apologize for such a trifle thing.