answer: #Person2# ordered a cola, but #Person1# gives him a coffee, and #Person2# finds an animal in the soup.
documents: #Person1#: Here's your drink, sir.
  #Person2#: No, that's not right. I didn't order a coffee. I ordered a cola.
  #Person1#: Oh, I'm terribly sorry, sir. I'll go and get you cola right away.
  #Person2#: Waiter!
  #Person1#: Yes, sir. I'll bring your drink right away.
  #Person2#: It's not that. There's an animal in my soup.
  #Person1#: Is there, sir? I'm very sorry. I'll change it straight away.
  #Person2#: I've never been to such a dirty restaurant, and never seen such slow service.
  #Person1#: I'm really sorry.