answer: Mr. Lee is surprised because his hotel bill is higher than expected. #Person1# then explains some of the charges. Mr. Lee has no idea he would be charged for those fees but his company will pay.
documents: #Person1#: Mr. Lee, all ready to check out? We'Ve already prepared your bill, and housekeeping has done a quick check of the room. How will you be paying?
  #Person2#: I'd like to use my Master Card, if I could. Hey, wait a minute! This is a bit more than I expected. Why is it so high?
  #Person1#: The bill is itemized, so take some time to look through it and make sure we'Ve charged you for the correct services. Most of your extra charges were for phone calls and room service.
  #Person2#: What's this here, ' house stock '?
  #Person1#: That's the mini-bar. Each day we check what's missing and restock it. The items you consume are put on your bill.
  #Person2#: I had no idea, and look at these charges for movies!
  #Person1#: Those are for pay-per-view movies. Each time you selected a movie, the entertainment system prompted you to confirm that you really wanted it, right?
  #Person2#: Yes, that's right. But I had no idea I would be charged for all this. Thank goodness my company will let me reimburse all this.