answer: #Person1# enters wrong passwords three times and the ATM confiscates the card. #Person2# needs to get it inside the bank.
documents: #Person1#: The ATM machine outside won't give me back my card.
  #Person2#: Let's go take a look at it. Do you have your ID with you?
  #Person1#: Yes, here it is.
  #Person2#: Okay, I see the problem. You forgot your code, didn't you?
  #Person1#: How did you know?
  #Person2#: The machine gives you three attempts to enter the correct code and after that it assumes that you are not the real owner and confiscates it.
  #Person1#: Oh. But can I have my card back now?
  #Person2#: Yes, I can get it for you but I need to go back inside the bank.