answer: Alice explains to Adam why she's over an hour late that she was late getting off work for a start, missed the bus, and got caught in a traffic jam.
documents: #Person1#: Adam, I'm sorry!
  #Person2#: But where have you been, Alice? You're over an hour late.
  #Person1#: Yes, but I couldn't help it. I was late getting off work for a start, and then I missed the bus. The bus I did catch got caught in a traffic jam. It was one thing after another.
  #Person2#: But why were you getting off work so late? The office close at six, doesn't it?
  #Person1#: Yes, but there's a rush on at the moment, and my boss asked me to do some urgent letters.
  #Person2#: But didn't you tell him you had an appointment?
  #Person1#: Well, no. I thought I'd finish in about five minutes, and I didn't want to be difficult about just a few minutes. If it hadn't been for missing the bus and the traffic, I wouldn't have been so late. I'm sorry.
  #Person2#: Well, you're here. And that's the main thing.