answer: #Person2# asks for #Person1#'s help to check whether the $500 has arrived. #Person1#'ll double check the details.
documents: #Person1#: Welcome. How can we be of service today?
  #Person2#: Hello. My aunt in the US has sent me $ 500. She sent it yesterday, using the standard service. It's my birthday today, you see.
  #Person1#: Well, happy birthday. If it was sent yesterday using the usual service, it should be here already. You do have an account with us, right?
  #Person2#: Yes. Here's my card. Do you need my ID?
  #Person1#: Please. Just to double check all the details.
  #Person2#: There you go.