answer: Steven has been a pub owner for 4 years and tells #Person1# what he thinks makes a good pub. #Person1# thinks pub owner is a very hard job.
documents: #Person1#: Steve, Can you tell me how long you've been a pub owner?
  #Person2#: Well, four years, I suppose. I've been involved with pubs off and on for ten years. I've sort of done hotel work and I've also run a restaurant pub. And now I've got what you call a good old-fashioned pub. That is, a public bar, with all the social games going with it, which is what we've always wanted to have, you know.
  #Person1#: It sounds like you've always worked in pubs. but not always in this one.
  #Person2#: No, no. I worked in quite a variety of pubs.
  #Person1#: What makes a good pub? I mean, you said, you know, it has got a good variety of things.
  #Person2#: Well, I think having the right customers to start with, selling the right beer, keeping it good, and most of all, keeping a good attitude yourself, even though you probably feel very tired. But the idea is, if you generate from your side, it's got to affect the other side, if you're getting the right customers in.
  #Person1#: Yeah I must say that's one thing that has always struck me about being a pub owner. I mean, a lot of people seem to think that it's a nice job, you know. Everybody says, 'Oh, I'd love to retire and get a country pub. ' But it seems to me that it's actually very hard work.