answer: #Person2# tells #Person1# that the warranty includes a two-year guarantee and all parts and labor. An extended warranty covers 2 years further. The service is available for 24 hours.
documents: #Person1#: Can you tell me what's included in your warranty?
  #Person2#: Certainly. The product has a two-year guarantee. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty. This covers you for a further two years.
  #Person1#: I see. What does that include?
  #Person2#: It covers all parts and labour, except for normal wear and tear of course.
  #Person1#: What sort of response time do you guarantee?
  #Person2#: Our engineers are on call 24 hours a day. We guarantee someone will be with you within four hours, but in practice it's often much sooner.
  #Person1#: Are there any exclusions?
  #Person2#: Not really. It's a very comprehensive warranty. I ' ll put a copy in the post to you and you can read through the small print.