answer: Mr Zu asks Jenny to cash his undue Large-Amount Deposit Certificate to refurnish his house. Jenny will run through other options to help Mr. Zu make a more informed decision.
documents: #Person1#: Welcome to NO Bank. It's Mr. Zu, isn't it?
  #Person2#: Ah, Jenny! You remember me, what a good memory you have.
  #Person1#: How's Mrs. Zu doing these days?
  #Person2#: She's fine, thanks. Actually, she's the reason I'm here. It's our Wedding Anniversary in 2 weeks and I want to get her something special. She's been nagging me about our furniture, you see.
  #Person1#: Can I give you some advice on a loan, or. . .
  #Person2#: I would like to cash my undue Large-Amount Deposit Certificate, please.
  #Person1#: Are you absolutely sure, Mr. Zu? You know, you will lose interest if you do.
  #Person2#: Yes, I know. But it can't be helped. It's been a pretty slow month and I just don't have enough cash to refurnish the whole house.
  #Person1#: Let me run through a couple of other options with you. That way, you can make a more informed decision.