answer: Carol Tiang wants to check in and tells #Person1# her husband Lin reserved a room for her. #Person1# tries several times but doesn't find a Carol or a Lin in the computer.
documents: #Person1#: May I help you?
  #Person2#: Yes, I would like to check in.
  #Person1#: Do you have a reservation?
  #Person2#: Yes, my name is Carol Tiang. That's spelled J - I - A - N - G.
  #Person1#: I'm sorry, Ma'am. I can't find anything under that name. Do you have your confirmation number?
  #Person2#: No, I don't have it with me. But I know I have a reservation. My husband made it for me last month.
  #Person1#: Well, let me look again. How do you spell your first name, Ma'am?
  #Person2#: C - A - R - O - L. Carol.
  #Person1#: I don't find a Carol in the computer for today. I have a Carol Larson here. But that reservation is for next Monday.
  #Person2#: No, that's not me. My name is Tiang, not Larson. My husband reserved for me.
  #Person1#: Are you sure he used your name, Ma'am? Maybe he reserved under his name.
  #Person2#: His name is Lin, L - I - N.
  #Person1#: I'm sorry. I have nothing here.
  #Person2#: Miss, I know he made this reservation for me.