answer: Mark calls target.com to ask about the gifts he bought. Angela tells him the orders were damaged and they're in the process of shipping Mark new items.
documents: #Person1#: Thank you for calling target.com. My name is Angela, and I'd be happy to assist you today. What is the name on the account?
  #Person2#: Mark Sanchez.
  #Person1#: Thank you, Mr. Sanchez. What's your email address?
  #Person2#: It's mark889@gmail.com.
  #Person1#: Thank you, how may I help you today?
  #Person2#: I ordered some gifts from your website last week, but they haven't arrived yet. They were supposed to be here 2 days ago.
  #Person1#: I'm sorry to hear that sir, do you have the order number?
  #Person2#: Yes, it's 855321.
  #Person1#: One moment, please, alright sir, I think I've discovered what's going on. A couple of items in your order were damaged during transport. We are in the process of shipping your new items, but it could take up to 10 days for you to receive them.