answer: #Person1# bought a scratched CD. #Person1# thinks it is a faulty batch and requires a refund. #Person2# will see what #Person2# can do.
documents: #Person1#: Excuse me. I bought the CD here two days ago. It's scratched, and doesn't play properly.
  #Person2#: I'm sorry about that, sir. I'll get you another one.
  #Person1#: The thing is I've replaced once already. I think it's just a faulty batch.
  #Person2#: I see. Maybe I can offer you a credit note.
  #Person1#: Well. To be honest, that's not much use to me. I'll leave the country tomorrow. I'd really prefer a refund.
  #Person2#: OK, sir. I'll see what I can do.