answer: Sam is calling Pasadena Inn to make a reservation for the penthouse but #Person1# can only take booking for the standard room so Tony would ring Sam tomorrow to help him with the booking.
documents: #Person1#: Hello, Pasadena Inn. How may I direct your call?
  #Person2#: I'd like to speak to someone about reservations.
  #Person1#: I can help you with that. What date would you like to make a reservation for?
  #Person2#: We'll be arriving May 12th, but I would like to make reservations for the penthouse.
  #Person1#: Oh, I'm sorry sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, he makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?
  #Person2#: When do you expect him back?
  #Person1#: He'll be out all afternoon; he might not be able to return your call until tomorrow. Will that be alright?
  #Person2#: Yes, I suppose. My name is Sam Darcy. He can contact me at 660 843 3235.
  #Person1#: Could you please spell your last name for me?
  #Person2#: Sure. It's D A R C Y.
  #Person1#: Okay, Mr. Darcy, and your phone number is 660 843 3233?
  #Person2#: That's 3235.
  #Person1#: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.