answer: #Person2# would like to return the sweater, but #Person1# says #Person2# can only allow #Person2# to exchange the sweater if it's a clearance item.
documents: #Person1#: How can I help you?
  #Person2#: I'd like to return this sweater. I bought it a week ago.
  #Person1#: Well, first of all, what seems to be the problem?
  #Person2#: Well, isn't it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
  #Person1#: Uh, I see what you mean, but did you follow the washing instructions?
  #Person2#: How was I supposed to know that? The label is written in Spanish! And the color faded from a nice dark blue to a light green.
  #Person1#: Sir, we take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.
  #Person2#: But I just want my money back!
  #Person1#: Sorry. Since the item you bought was on clearance, we can't give back your money.
  #Person2#: A clearance item! Was I supposed to know that?
  #Person1#: I guess you didn't read the fine print in our ad. Look. Here's the ad, and the information about the clearance sale is right here.
  #Person2#: OK. I'll exchange it for another one. But you should give credit for your goods next time.