answer: Li Ping from the travel agency comes to pick up Mr. James in Hong Kong.
documents: #Person1#: You are from the travel agency, aren't you?
  #Person2#: Yes, are you Mr. James?
  #Person1#: Yes, I am. Are you Miss Li from the travel agency?
  #Person2#: That's right.
  #Person1#: Do you mind telling me your name?
  #Person2#: Of course not. My name is Li Ping. Is this all your baggage?
  #Person1#: Yes, it is. I usually travel light.
  #Person2#: Welcome to Hong Kong. I'll go and get the car. Could you please wait a few minutes?
  #Person1#: Sure, and I'm glad to meet you. Thanks for your help.