answer: #Person2# is returning a defective cellphone. #Person1# is going to take care of that and refund #Person2#'s money.
documents: #Person1#: How can I help you today?
  #Person2#: I am returning something that I bought yesterday.
  #Person1#: What would you like to return?
  #Person2#: I'm returning a cellphone.
  #Person1#: Was there something wrong with it?
  #Person2#: It's defective.
  #Person1#: What isn't working on it?
  #Person2#: It keeps turning off on it's own.
  #Person1#: Alright, do you have the receipt?
  #Person2#: I have it right here.
  #Person1#: I'm going to take care of this and refund your money.
  #Person2#: Thanks for your help.