answer: #Person2# calls Emergency road service as #Person2# has a flat tyre. #Person1# asks #Person2# some questions about the car and promises a tow truck will be there soon.
documents: #Person1#: Emergency road service. May I help you?
  #Person2#: I have a flat tyre.
  #Person1#: All right. What's your membership card, please?
  #Person2#: 489 3362 1978.
  #Person1#: And your name?
  #Person2#: Eve.
  #Person1#: What's the expiration date on your card?
  #Person2#: It's July 16, 2009.
  #Person1#: Where is your car now?
  #Person2#: It's on the west street, near Royal Hotel.
  #Person1#: And which direction were you going?
  #Person2#: I was going west.
  #Person1#: What is the make and model of your car?
  #Person2#: BMW 530.
  #Person1#: What color is it?
  #Person2#: It's red.
  #Person1#: What's your licence plate number?
  #Person2#: SAY 201.
  #Person1#: All right, Madam. I'll have a tow truck there within 30 minutes.