answer: #Person1# claims that there's a charge on #Person1#'s card that #Person1# didn't make. #Person2# asks about the details and will investigate.
documents: #Person1#: I have a problem with my credit card.
  #Person2#: What's wrong with it?
  #Person1#: There is a charge on my card that I didn't make.
  #Person2#: Can you tell me what the charge was?
  #Person1#: It's for a purse that cost $ 350.
  #Person2#: Are you positive that you didn't buy the purse?
  #Person1#: I can't even afford a purse that expensive.
  #Person2#: I'm very sorry. When was this purchase made?
  #Person1#: I was at work, but the purchase was made at 3
  #Person2#: We're going to investigate this claim.
  #Person1#: OK. Do I have to pay for this charge?
  #Person2#: You won't have to pay for anything.