answer: #Person2# wants to exchange the scratched table ordered last week and wants #Person1# to deliver the new one sooner because #Person1#'ll hold a dinner party this weekend.
documents: #Person1#: Hello, Pauline's Furniture Store, Faye speaking. How may I help you?
  #Person2#: Hello, I ordered a dining table last week. The order arrived today, but there are several scratches on the surface of the table. I would like to exchange it.
  #Person1#: I'm terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?
  #Person2#: Well, I'm hosting a dinner party this weekend. Couldn't you make it any sooner?
  #Person1#: Please hold on, I'll just check with the delivery department.
  #Person2#: OK, thank you.