answer: #Person2# tells #Person1# #Person1#'s luggage might have gone to Rome, but they'll send the bags to #Person1#'s hotel.
documents: #Person1#: Our luggage hasn't arrived.
  #Person2#: Are you with Sunny Times Tours?
  #Person1#: Yes, Mr. and Mrs. Cameron.
  #Person2#: And which flat were you on, Mrs. Cameron?
  #Person1#: The fast jet flight from Manchester to Berlin. I think it's FJ2498.
  #Person2#: It seems some bags have gone to another airport.
  #Person1#: Do you know which airport are bags have gone to?
  #Person2#: I'm afraid the luggage has gone to Rome.
  #Person1#: Rome? Well, how did that happen?
  #Person2#: I'm not sure, but all the missing bags are coming on the next flight. Which hotel are you staying at? Your bags will go there directly.
  #Person1#: But all our summer clothes are in the suitcases.