answer: #Person2# helps #Person1# change the flight because #Person1# missed the connection plane.
documents: #Person1#: Excuse me. I have just missed the connection plane due to the heavy fog in London. Can I change my ticket now?
  #Person2#: Please Show your ticket and passport.
  #Person1#: Here you are.
  #Person2#: Which flight do you want to change?
  #Person1#: The next one to my destination. I have to be there as soon as possible.