answer: Jack calls #Person1# to say Ms. Strong hasn't sent the information about after sales service to Jack. #Person1# records Jack's contact information and promises to fax it this afternoon.
documents: #Person1#: Hello, Ultimate Computers. May I help you?
  #Person2#: Yes, this is Jack Kordell from Hunter's Office Supplies. May I speak to Elaine Strong, please?
  #Person1#: I'm sorry, but she's not in right now. She should be here later in the afternoon, maybe about 4:30. May I take a message?
  #Person2#: Yes. Ms. Strong sent me your newest line of laptop computers with a description of other software products, but there wasn't any information about after sales service.
  #Person1#: Oh, I'm sorry. Would you like me to fax that to you?
  #Person2#: Yes. Could you try sending that information around 3:30? That should give me time to look over the material before I call Ms. Strong, say, around 5:00.
  #Person1#: Sure. Could I have your name, telephone number, and fax number, please?
  #Person2#: Yes. Jack Kordell and the phone number is 560 1287. And the fax number is 560 1288.
  #Person1#: All right. I'll be sure to send you the fax this afternoon.
  #Person2#: Okay, bye.