answer: #Person1#'s charged the wrong fees and #Person2# helps refund it with a service charge of 2 dollars. #Person1#'s annoyed, but #Person2# explains #Person1# has to pay $2.
documents: #Person1#: I need to know why I'm being charged $ 10 for a movie that I never ordered.
  #Person2#: Hmm. Your file shows that you watched'Titanic'Monday night.
  #Person1#: Monday night? Monday night I was at a great concert.
  #Person2#: Well, as they say, garbage in, garbage out. Let me correct this error, please.
  #Person1#: Thank you. It's very nice when problems can be solved quickly.
  #Person2#: When I deleted the $ 10, the computer automatically added a $ 2 service charge.
  #Person1#: Are you crazy? You made the mistake and now you're charging me for your mistake?
  #Person2#: Sir, if it makes you feel any better, the $ 2 service fee used to be $ 5.
  #Person1#: Why don't you just stick a gun in my ribs and take everything I have?
  #Person2#: Unfortunately, sir, you'll have to pay the $ 2, whether you like it or not.