answer: #Person2# wants to change the camera his daughter bought for his wife because it doesn't work. #Person1# says they don't have another pink one but could order one. #Person2# agrees.
documents: #Person1#: Can I help you?
  #Person2#: Yes. My daughter bought this camera here for my wife's birthday. But it doesn't work. So I'd like to change it for another one.
  #Person1#: I see. Let me have a look. Well, we'll be happy to change it for you. But I am afraid we don't have another pink one.
  #Person2#: Oh? What will I do then?
  #Person1#: Would you like to choose a different color? We do have this camera in black and orange.
  #Person2#: My wife doesn't like either of those colors.
  #Person1#: If you want, we can order another camera just like this one. There wouldn't be any extra charge for it.
  #Person2#: That sounds fine. Would you please go ahead and do that?
  #Person1#: We'd be very happy to but it'll take at least a week. Maybe ten days. We'll call you when it comes in.
  #Person2#: Thank you very much.
  #Person1#: You are welcome.