answer: Andy fell downstairs and hurts himself. Lucy calls Dr. Carter for help.
documents: #Person1#: Ow!
  #Person2#: What's the matter, Andy?
  #Person1#: I slipped and fell downstairs.
  #Person2#: Have you hurt yourself?
  #Person1#: Yes, I have. I think that I've hurt my back.
  #Person2#: Try and stand up. Can you stand up? Here. Let me help you.
  #Person1#: I'm sorry, Lucy. I'm afraid that I can't get up.
  #Person2#: I think that the doctor had better see you. I'll telephone Dr. Carter. The doctor says that he will come at once. I'm sure that you need an X-ray, Andy.