answer: #Person2#'s computer broke and calls Todd. Todd thinks the computer has a virus and recommends #Person2# run an antivirus program.
documents: #Person1#: Hello, thanks for calling 123 Tech Help, I'm Todd. How can I help you?
  #Person2#: Hello? Can you help me? My computer! Oh man. . .
  #Person1#: It's okay sir, calm down. What happened?
  #Person2#: I turned on my laptop and it broke! I mean, the monitor went black!
  #Person1#: Ok, sir, it sounds like you might have a virus.
  #Person2#: I don't feel sick, . . . let me check. . . Nope! No fever, I'm fine.
  #Person1#: No, your computer might have a virus, I mean, it has a bad program on it. Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.
  #Person2#: Phew!. . . Wait a minute, CRASH? ? !! Spyware? Trojans! What? where? when? !