answer: #Person2# came for Mr. Smith's viewing. #Person1# tells #Person2# it's over but there'll be an open casket service. #Person2# feels miserable.
documents: #Person1#: I'm sorry, ladies. Mr. Smith's viewing is over. It ended an hour ago.
  #Person2#: But we just drove across town. Can't we just go in to see him one last...
  #Person1#: I'm afraid not. But at tomorrow's funeral, the family requested an open casket service.
  #Person2#: This is all too fast. He's my best friend, and now he's gone.
  #Person1#: I'm sorry. I know it must have come as a great shock.
  #Person2#: The viewing was for saying goodbye, and I didn't even get that.