answer: #Person2# checks the arrival of #Person2#'s company's documents with #Person1#'s assistance.
documents: #Person1#: Hello. May I help you?
  #Person2#: Hi. Last month, our company, Turner Interiors of Beijing, ordered some documents under our new L / C. What I want to do is check and see if the documents have arrived yet.
  #Person1#: Let me find that on my screen. . . yes, the L / C is right here. I'm sorry ; the documents don't seem to be here yet.
  #Person2#: Oh, dear. When do you think they will arrive?
  #Person1#: It should be around 5 working days, but different cases take different times. Sorry I can't be more precise.