answer: #Person1#'s unhappy that #Person2# has spent a long time doing #Person1#'s hair, and #Person1#'s dissatisfied with the result.
documents: #Person1#: You're spending a very long time on my hair.
  #Person2#: I'm almost done.
  #Person1#: I needed you to be done and finished an hour ago.
  #Person2#: I'm all done now.
  #Person1#: Are you sure you're finished?
  #Person2#: I don't understand.
  #Person1#: You did a horrible job on my hair.
  #Person2#: What's wrong with it?
  #Person1#: I don't like anything about it.
  #Person2#: I apologize.
  #Person1#: That's fine, but I'm not paying for it.
  #Person2#: Excuse me? Let's try to work this out, okay?