answer: #Person1#'s computer froze again. Samuel ran a virus scan and finds many infected files. Samuel tells #Person1# to update the anti-virus software regularly.
documents: #Person1#: Oh great! This stupid computer froze again! That's the third time today! Hey Samuel, can you come take a look at my PC? It's acting again. It must have a virus or something.
  #Person2#: Just give me a second. I'll be right up. I ran a virus scan on your computer, and it turns out that you have a lot of infected files!
  #Person1#: But I'm quite careful when I'm browsing the internet, I have no idea how I could have picked up a virus.
  #Person2#: Well, you have to make sure that your anti-virus software is updated regularly, yours wasn't up to date, that's probably what was causing your problems.
  #Person1#: Ok. Anything else?
  #Person2#: Yeah, try not to kick or hit the computer!
  #Person1#: Um yeah. Sorry about that.