answer: #Person2# is upset because #Person2# failed the physics exam and has to take it for the whole next year. #Person1#'s surprised because back home they have the chance to retake it.
documents: #Person1#: What's up? You look a bit down.
  #Person2#: I got my results this morning for my end of year exams.
  #Person1#: Oh,dear,not good news then?
  #Person2#: No, no. I failed physics.
  #Person1#: Oh no, I'm sorry. What happened? I thought you revised really hard for it.
  #Person2#: I did, but the questions weren't what I expected. I tried to answer them, but... 
  #Person1#: Can you retake it?
  #Person2#: Yeah, but I'll have to take the course again next year.
  #Person1#: What? Wait, you have to repeat the whole year?
  #Person2#: Yeah, that's normal now.
  #Person1#: Not back home it's not. When we fail an exam in university, we usually get the chance to retake it. But you don't have to do the whole course again.
  #Person2#: Oh, right. Well, here you have to repeat the whole course and pay for it of course.