answer: #Person1# phones to request a roof repair as there's a wet patch on #Person1#'s ceiling. #Person2# asks about the details and promises to come early this afternoon.
documents: #Person1#: Hello, is that Mason's builders?
  #Person2#: Yes, can we help you?
  #Person1#: We have a problem with our roof. Can you come and have a look?
  #Person2#: What sort of problem?
  #Person1#: We have water coming through. It was raining yesterday and this morning we noticed a wet patch on our ceiling.
  #Person2#: Is the wet patch just in one place?
  #Person1#: Yes, it seems to be just in the living room, above the window.
  #Person2#: Did you look in the attic?
  #Person1#: No, sorry, we didn't.
  #Person2#: Is there easy access to the attic? We'd better look since there may be some flooding there as well.
  #Person1#: Yes, we have a hatch with a ladder.
  #Person2#: OK, we can come early this afternoon. Is anyone going to be at home?
  #Person1#: Yes, my wife will be there.
  #Person2#: Right, we have an urgent job this morning but we should finish around lunch time. We will then come straight over to your house.
  #Person1#: That's great. Thank you very much.