answer: #Person1# tells #Person2# #Person1#'s card was eaten because #Person1# didn't get the right PIN after three attempts. #Person2# advises #Person1# to contact the bank so they'll give it back to #Person1#.
documents: #Person1#: I hope you can help. I've got a bit of a problem with your ATM.
  #Person2#: Of course, that's my job. Oh, dear. What's happened?
  #Person1#: Well, it's eaten my card! It won't give it back!
  #Person2#: I see... calm down, don't worry. May I ask what were you doing when it took your card?
  #Person1#: Yes. I was only entering my PIN. I'm terrible at remembering it, I'm so forgetful, you see.
  #Person2#: Mmmm... and exactly how many times did you enter it, please?
  #Person1#: Maybe three times. As I said, I always forget it.
  #Person2#: Ah! Don't worry ; it's just a security measure. If someone uses a card and cannot get the right PIN after three attempts, the bank keeps the card in case it's stolen. Just contact the bank and we'll get it back to you.
  #Person1#: Oh, I see. So if I call my branch they can sort everything out for me?
  #Person2#: Yes, they'll be happy to help. Believe me, it happens to many people.
  #Person1#: I'd better try harder to memorise my PIN in future. Thanks.