answer: #Person1# asks #Person2# how to go to the Grand Hotel, but #Person2# cannot understand what #Person1# is saying.
documents: #Person1#: Excuse me, How do I get to the Grand hotel?
  #Person2#: I am sorry, I didn't catch what you said. Could you repeat it please?
  #Person1#: The Grand hotel, is it far from here?
  #Person2#: Sorry, my English isn't so good. Could you speak a little slower?