answer: #Person1# helps Belen to check in and tells Belen about their membership discount.
documents: #Person1#: Hello, is there anything I can do for you? 
  #Person2#: Yes. I would like to check in. 
  #Person1#: Have you made a reservation? 
  #Person2#: Yes.I am Belen. 
  #Person1#: So your room number is 201. Are you a member of our hotel? 
  #Person2#: No, what's the difference? 
  #Person1#: Well, we offer a 10% charge for our members.