answer: #Person1# asks Mom for orange juice and Mom asks #Person1# to use polite words.
documents: #Person1#: Mom, give me a glass of orange juice.
  #Person2#: What the magic word to say if you want something good to happen?
  #Person1#: Oh, sorry mom, i forgot. please give me a glass of orange juice.
  #Person2#: Ok, here you are.
  #Person1#: Oh, it is nice and cold, definitely good orange juice.
  #Person2#: Amy, you forgot another magic word.
  #Person1#: Oh, sorry again, thank you mom.
  #Person2#: You are very welcome.