answer: #Person1# calls #Person2# that the merchandise has not arrived, so #Person2# is going to contact the express company.
documents: #Person1#: I'm calling to tell you that the merchandise ordered last month has not arrived yet.
  #Person2#: I'm sorry, hold on a moment. I'll check it out. But we have already shipped it to you last month. Would you like us to contact the express company to know what's going on?
  #Person1#: Please find out the reason as soon as possible. We are in bad need of it.
  #Person2#: Ok, I am terribly sorry for the trouble you are getting into.We will contact you first thing, once we know the reason.