answer: #Person2# helps #Person1# make an appointment with Dr. Smith.
documents: #Person1#: Good morning, I would like to make a doctor's appointment.
  #Person2#: Can you describe your health concern?
  #Person1#: I have been having skin problems that aren't going away.
  #Person2#: Are you in pain?
  #Person1#: No. Except for the rash, I feel fine.
  #Person2#: Would Tuesday or Wednesday be best for you?
  #Person1#: I would like to come in on Tuesday.
  #Person2#: I will write you in for that day at 4
  #Person1#: I would like to see Dr. Smith.
  #Person2#: I will write you in on that doctor's schedule. See you then.