answer: #Person1# calls #Person2# to ask the location of their reserved car, but #Person2# hasn't arranged it.
documents: #Person1#: Hello, is this the ABC Company? 
  #Person2#: Yes. May I help you? 
  #Person1#: We have just arrived from Tokyo and we've been looking for our reserved car of your company all over, but we cannot find it. 
  #Person2#: What is your reservation number? 
  #Person1#: Our reservation number is J-221. 
  #Person2#: Let me see. Oh, yes. We have your reservation number. 
  #Person1#: You mean you haven't arranged any car. 
  #Person2#: I'm sorry to say 'No. ' 
  #Person1#: Here, I'll take a taxi instead. How do you refund us?