answer: #Person2# advises #Person1# to call the Help Desk to solve the computer virus.
documents: #Person1#: I think I've got a virus on my computer. Do you know how to get rid of it? I haven't had one before.
  #Person2#: I'm afraid not. Why don't you call the Help Desk? Someone there will be able to help you.
  #Person1#: Have you got the number? I'll call them right now.