answer: #Person1# cannot open the computer, and #Person2# tells #Person1# to check out if the cords is connected to the outlet.
documents: #Person1#: My computer isn't working.
  #Person2#: Tell me what the problem is.
  #Person1#: I'm trying to turn it on, but it won't work.
  #Person2#: Try checking the connections.
  #Person1#: Which ones are you referring to?
  #Person2#: The cords that you see behind your CPU that plug into an outlet.
  #Person1#: Is that why it won't turn on?
  #Person2#: If they're not connected right, that will keep it from turning on.
  #Person1#: I did not know that.
  #Person2#: You should check the connections.
  #Person1#: I'm going to do that.
  #Person2#: Tell me if it's still not working.