answer: #Person1# tells #Person2# the many people attended the young man's viewing. They were sorry for his death.
documents: #Person1#: It may comfort you to know that many people attended his viewing.
  #Person2#: How did they hear? No one called.
  #Person1#: In times of loss, it is often hard to pick up the phone. But his whole family was here.
  #Person2#: His mom and dad must be destroyed. He was their only son.
  #Person1#: And he was so young, with so much life to look forward to.
  #Person2#: Yes. . . thank you for understanding. We have to go now.
  #Person1#: This sheet tells the visiting hours and funeral time and location.