answer: #Person2# asks about a loan because #Person2# wants to buy a car. #Person1# recommends one for #Person2# and introduces its requirements.
documents: #Person1#: Welcome to Lincoln Bank. Which service do you require today?
  #Person2#: I'm here to ask about a loan.
  #Person1#: We have many loans on offer. May I ask what the purpose of the loan is?
  #Person2#: I got married not long ago and we are expecting our first child. I'd like to buy a car for the family.
  #Person1#: I see. What you need is one of our Petty Consumer Loans.
  #Person2#: Could you tell me what the requirements are for that, please?
  #Person1#: Certainly. It's quite simple really. Do you hold a resident's permit?
  #Person2#: Yes, I do. I was born and bred here.
  #Person1#: That's great. We'll also need details of your occupation.
  #Person2#: I have all of that with me. I've also banked here for a number of years.