answer: #Person2# lost #Person2#'s wallet and ID card. #Person1# feels sorry.
documents: #Person1#: You look upset, is there anything wrong?
  #Person2#: Yes, to tell you the truth, there is.
  #Person1#: What is it?
  #Person2#: Well, I've lost my wallet and my ID card.
  #Person1#: Oh, that's too bad! I am sorry to hear that!
  #Person2#: Forget it, there is no use crying over the spilled milk.