answer: #Person1# apologizes to #Person2# for getting #Person2#'s bike scratched. #Person2# comforts #Person1# for it's not a new bike.
documents: #Person1#: I've got some bad news about the bike you lent me.
  #Person2#: What's that?
  #Person1#: I fell on the way to school, and your bike got scratched. I'm really sorry.
  #Person2#: Don't worry about it. It's not new, it already has a few scratches. Did you get hurt?
  #Person1#: No, thank you.
  #Person2#: That's the most important thing.
  #Person1#: It's kind of you to say. I feel a little stupid.
  #Person2#: Forget about it.
  #Person1#: When you lent me the bike, it looked brand new, almost anyway.
  #Person2#: Maybe, but really I have fallen a couple of times and it's been hit once or twice as well.
  #Person1#: I appreciate that, thank you.