answer: #Person2# phones to inquire about the delivery of #Person2#'s order. #Person1# answers the phone and tracks down #Person2#'s order.
documents: #Person1#: Hello this is American Amazon.
  #Person2#: Hi there, I ordered some products from your website a week ago, but they haven't arrived yet although you had told me that you would ship them in one or two days after I placed my order.
  #Person1#: I'm sorry sir, could you please give me a second sir, to track down your order. Yes, here it is. The products were shipped on September nineteenth. That's a day after you place your order. The shipping number is 3356 and the delivery company is BLC.
  #Person2#: OK, I'll try contacting them to find out what's taking them so long to deliver the package. Thanks a lot.
  #Person1#: You're welcome, it's my pleasure, Sir. If you have any further questions, please call me again.