answer: #Person2# tells #Person1# that DVD player #Person2# bought here last Saturday isn't working properly. #Person2# wants to return it.
documents: #Person1#: Next, please.
  #Person2#: Hi, I bought this DVD player here last Saturday, but it's not working properly.
  #Person1#: What's the matter with it?
  #Person2#: Well, several things. First of all, the remote doesn't work.
  #Person1#: Did you put batteries in it?
  #Person2#: Yes, of course. But it still didn't work. I couldn't change any of the functions on the display. It also doesn't fast forward when I'm playing a DVD.
  #Person1#: Well, I'm sure that it's just a problem with this one player. I've never seen this with any of the models made by this brand. Do you want any of exchange it or return it?
  #Person2#: I'd like to return it.
  #Person1#: OK. Do you have the receipt?
  #Person2#: Yes, here it is.