answer: #Person1# helps an old lady to pay for her landline bill on the ATM. The old lady finds it convenient.
documents: #Person1#: Which type of telephone bill would you like to pay today?
  #Person2#: My home phone, the landline. I don't have a mobile phone, far too complicated for an old lady like me! Do you need my Bank Book?
  #Person1#: I'll need your Bank Card, please. Your Bank Book is required for over the counter services ; with the ATM you just need to have your card.
  #Person2#: Let's get started. First, select the service you require. That's household bill payment for you. Then we select the type of bill, so that's landline. . . here you go. Your bill for this month comes to 87. 42 RIB. The money will come out of your account and go straight to the phone company.
  #Person1#: Well, that is easy! It sure beats waiting in line for ages waiting to deal with a real person!