answer: #Person1# requires a room change and a refund because of the cockroaches. #Person2# accepts.
documents: #Person1#: I want to change rooms. In fact, I want a refund for tonight!
  #Person2#: If you tell me the exact problem, I can be more helpful.
  #Person1#: Cockroaches have declared war on my room!
  #Person2#: Allow me to apologize. I'll give you another room right now, and a full refund for tonight.
  #Person1#: Thank you for not asking me to collect the roaches in a jar as evidence.
  #Person2#: Sir, only your mother wants to please you more than we do.