answer: Sharon calls #Person1# to track Mr. Reynolds's package.
documents: #Person1#: May I help you?
  #Person2#: Hi, this is Sharon in Mr. Reynolds's office. One of your delivery men picked up a package here about an hour ago.
  #Person1#: Yes, is there a problem? Ma'am?
  #Person2#: Well, it still hasn't reached its destination. I wonder if you could track it down for us. Mr. Reynolds is a bit concerned.