answer: #Person1# helps Tom Smith to cancel his reservation since Tom's wife is very sick.
documents: #Person1#: Hello. Holiday Inn. How can I help you?
  #Person2#: Yes. I booked a single room in your hotel for this Friday. But I'm sorry to say that I have to cancel it. My wife is very sick now. I don't think she'll be able to travel by this Friday.
  #Person1#: Oh, I'm sorry to hear that.
  #Person2#: Thank you. Can I cancel my reservation?
  #Person1#: Certainly. May I have your name, please?
  #Person2#: My name is Tom Smith.
  #Person1#: Okay. I have canceled your reservation, Mr. Smith.
  #Person2#: Thank you very much.
  #Person1#: You're welcome. I hope your wife is feeling better soon.