answer: There have four charges made on #Person2#'s debit card that #Person2# didn't make. #Person2# will freeze payment on those charges.
documents: #Person1#: How may I help you?
  #Person2#: I ' m having a problem.
  #Person1#: What problem are you having?
  #Person2#: There have been charges made on my debit card that I didn ' t make.
  #Person1#: Do you have the statement for your card?
  #Person2#: Here it is.
  #Person1#: What are the charges you ' re referring to?
  #Person2#: The last four charges on the page.
  #Person1#: I ' m afraid we ' re going to have to investigate these charges.
  #Person2#: How long will an investigation take?
  #Person1#: I honestly don ' t know, but we will freeze payment on these charges.
  #Person2#: That sounds absolutely fantastic.