answer: #Person2# comes to IBA to have a credit check done for #Person2#'s company. Shelly can't help with this consultancy service and will direct #Person2# to another department.
documents: #Person1#: Hello, and welcome to IBA. Which service do you require?
  #Person2#: Hello, Shelly, is it? I'm here on behalf of my company, so I'll need the Corporate Banking Services.
  #Person1#: That's no problem ; I can take care of that for you.
  #Person2#: I need to have a credit check done for my company.
  #Person1#: If it's this kind of consultancy service, I'll have to direct you to another department, I'm afraid.
  #Person2#: That's no problem. Do you offer any other consulting services?
  #Person1#: There are many services you can choose from. Why don't you take a look at this leaflet while I find someone who can help you?
  #Person2#: Great. I'll wait right here, thanks.