answer: #Person1# requests a refund as the skirt #Person1# bought is defective. #Person2# tells #Person1# #Person1# can change it but the same design is out of stock.
documents: #Person1#: Can I have my money back on this skirt?
  #Person2#: Anything wrong with it?
  #Person1#: Yes, this is defective. See? I didn't notice this hole when I bought it.
  #Person2#: Oh, I'm very sorry about that. You can change it for another one if you prefer.
  #Person1#: If you have exactly the same one-same color, same design, and same size, of course.
  #Person2#: This one is the same size and color. But the design is different.