answer: #Person2# wants to redeem a Treasury Note before maturity. #Person1# reminds her she'll have to pay a charge which she wasn't aware of.
documents: #Person1#: Hello, Madam. What can I do for you today?
  #Person2#: Hello. Yes, I'm here to redeem a Treasury Note. It's not at the maturity date yet, but it is an emergency.
  #Person1#: OK, can I see the note and some ID, please?
  #Person2#: There you are. As you can see, the maturity isn't up yet.
  #Person1#: You do realise that you must pay a 0. 2 % charge for premature cancellation, right?
  #Person2#: Oh, really? No, I wasn't aware of that.
  #Person1#: Unfortunately, yes. You see, this is a three-year note ; it was issued over a year ago, but not over two years. So, you will have to pay. I'm sorry about that.