answer: #Person2# calls 123 Tech Help because his laptop broke and he feels broke, too. Todd tells him it might have a virus but #Person2# cannot understand.
documents: #Person1#: Hello, thanks for calling 123 Tech Help, I'm Todd. How can I help you? 
  #Person2#: Hello? Can you help me? My computer! Oh man. . . 
  #Person1#: It's okay sir, calm down. What happened? 
  #Person2#: I turned on my laptop and it broke! I mean, the monitor went black! 
  #Person1#: Ok, sir, it sounds like you might have a virus. 
  #Person2#: I don't feel sick, . . . let me check. . . Nope! No fever, I'm fine. 
  #Person1#: No, your computer might have a virus, I mean, it has a bad program on it. Maybe that's why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans. 
  #Person2#: Phew! . . . Wait a minute, CRASH? ? ! ! Spyware? Trojans! What? where? when? !