answer: #Person1# finds #Person2#'s reservation is under the wrong name. #Person2# explains it's because of her husband's poor English. #Person1# then helps #Person2# to check in.
documents: #Person1#: Hmm. Let me try something.Wait. I have a reservation for someone named Sang here. But it's spelled J - A - N - G. It's not spelled J - I - A - N - G. It's for a Mr. C Sang.
  #Person2#: Oh, that must be me! Probably they typed the name wrong.My husband's English isn't so good.
  #Person1#: Yes, sometimes it happens, Ma'am. That's why it is always good to carry your confirmation number. I'm sorry about the inconvenience.
  #Person2#: It's okay. It's probably my husband's fault.Is there a pool in this hotel?
  #Person1#: Yes, of course.The pool is open until 10:00 p. m. So you still have about 45 minutes.
  #Person2#: Good.
  #Person1#: Here is your key. Your room is 379.You can find the elevators just around that corner there, down the hall.Enjoy your stay, Ma'am.
  #Person2#: Thank you.