answer: #Person1# complains to #Person2# that there are some problems with the elevator and doesn't know what to do here. #Person2# advises #Person1# to calm down and pass the time pleasantly.
documents: #Person1#: Oh, no. This can't be happening.
  #Person2#: I wonder what's going on.
  #Person1#: I'm going to ring the alarm. I told them weeks ago to check it. I would have been better off taking the stairs.
  #Person2#: Do you mean this has happened before?
  #Person1#: Yeah, it was a few weeks ago but I wasn't in here. Oh, if I'm in here a long time I don't know what I'm going to do.
  #Person2#: Well, for crying out loud. Don't lose your head. Calm down.
  #Person1#: You know I knocked myself out to be on time for an appointment. And now look.
  #Person2#: Complaining isn't going to help.
  #Person1#: How can you be so calm? Has this ever happened to you?
  #Person2#: No. This is my first time but why should I panic? What good would it do? I'd rather pass the time in here pleasantly.
  #Person1#: How can that be possible?
  #Person2#: Well, we could use our phones to listen to music, read e-books or, hey, why don't you just sit down and tell me about yourself?
  #Person1#: OK.