answer: #Person2#'s washing machine isn't working. #Person1#'ll come to fix it in the afternoon.
documents: #Person1#: What can I help you with today?
  #Person2#: My washing machine isn't working.
  #Person1#: What's the problem?
  #Person2#: The water will not drain.
  #Person1#: Is there anything else wrong with it?
  #Person2#: No, that's it.
  #Person1#: I can come down and fix that for you if you'd like.
  #Person2#: When will you be able to fix it?
  #Person1#: How does this afternoon at 2 thirty sound to you?
  #Person2#: That would be perfect.
  #Person1#: Alright, so I'll see you then?
  #Person2#: See you then.