answer: #Person1# and #Person2# don't like vehicle maintenance shops because they overcharge. #Person2# tells #Person1# it's possible to make a complaint call if someone gets rip-off.
documents: #Person1#: I think it is easier to buy a car than to maintain it. What's worse, I just don't trust those vehicle maintenance shops. Sometimes, they overcharge or don't build those parts I have been paying for. Last week, they even tried to persuade me to buy new parts which really need not to be changed. You know, my car is just half a year old and also good brand. I was just wondering about all these.
  #Person2#: There are such shops living on selling parts. I don't like their service either. All they want is your money. But in the long run, they will be losing costumers. Anyway, car service business is new in China. We all have to control what they are doing. Otherwise, they will not improve.
  #Person1#: Is it possible to make a compliant call to some organization what it's someone gets rip-off.
  #Person2#: Yes, there is. Those organizations exist. You always can call a lawyer if you need legal help.