answer: #Person1# tells #Person2# how to mail a present.
documents: #Person1#: How may I help you today young man? It looks like you have a big package there.
  #Person2#: Yes, ma'am, I need to mail this present to my grandma, but I don't know how to do it.
  #Person1#: I can help you. Just go way it over there, it will print out the information on a piece of paper, that tells you the weight of the package, and the price to mail it, and you can bring it back to me.
  #Person2#: Yes, ma'am, thank you so much.