answer: #Person2# finds his sweater missing after washing. #Person1# will pay for him.
documents: #Person1#: Good afternoon, sir, is there anything I can do for you?
  #Person2#: Yes. I can't find my sweater. I have my laundry sent to you yesterday but when the washing is done. I find my swatter missing.
  #Person1#: Well, it's our fault. We are sorry for that. Would you please fill out the form? We will pay for you.
  #Person2#: That's fine. Maybe you should be more careful.