answer: #Person1# complains to #Person2# that 35% of the goods ordered last week have damaged caused by poor packing. #Person2# will check with the parties concerned right away.
documents: #Person1#: I'm afraid I've a complaint to make, which is about the goods we ordered last week.
  #Person2#: What is it?
  #Person1#: I will explain the problem briefly. We found in the examination that 35 % of the goods have damaged.
  #Person2#: Really? That's something unexpected. You see, all our exports are strictly inspected before shipment. The goods were in perfect condition when they left the port.
  #Person1#: Here's the survey report issued by the China Commodity Inspection Bureau. According to the report, the damage was caused by poor packing. Our surveyors also discovered some cracks on the surface of a number of other cases.
  #Person2#: Our goods are well-examined before shipment. I'm afraid the losses must have occurred on route.
  #Person1#: Please look into the matter and solve the problem immediately.
  #Person2#: We will check with the parties concerned right away.