answer: Miss Wu will call Mr. Robonson back to check his order because now the system is down.
documents: #Person1#: Hello, Miss Wu, This is Dan Robson calling from OTC limited. I'd like to check my last order. When exactly was it sent out?
  #Person2#: I can check that for you right now. Would you mind holding?
  #Person1#: Sure. No problem.
  #Person2#: Mr. Robson, I'm sorry. Our computer system is down. Could I call you back later?
  #Person1#: Sure. Do you have my number?
  #Person2#: Yes, I have it right here. I'm so sorry about this.
  #Person1#: No problem. I'll wait for your call.