answer: #Person1# is telling #Person2# about the needed things and convenient ways.
documents: #Person1#: Hello, back already? That was quick!
  #Person2#: Yes, luckily our office is just down the street.
  #Person1#: Great. I shall also need a copy of your own ID and the Warrant Letter, you can fill in one here.
  #Person2#: Oh, I see.
  #Person1#: Next time, you can get one from the counter over there. Or before you come in, you can download one from our website. It's really easy.