answer: Lucie Jing phones for Mr. Was to talk about his new credit card. Mr. Was wants to collect it himself, and Lucie recommends him to read through the documents again before signing the card.
documents: #Person1#: Hello, this is Lucie Jing calling from Lincoln Bank. May I speak to Mr. Was, please?
  #Person2#: Speaking.
  #Person1#: Ah, hello, Mr. Was. I'm just calling about your new credit card. It has arrived with us, so you can either come to collect it, or we can send it on to you.
  #Person2#: Sending it won't be necessary. I'm actually coming in for a meeting with my Personal Banker this afternoon.
  #Person1#: What perfect timing!
  #Person2#: Indeed. Is there anything I need to do before I collect it?
  #Person1#: Not really. But we do recommend you to read through our terms and conditions again before you sign the card, just in case there is something you aren't happy with.
  #Person2#: I'm sure it'll be fine. How about my PIN number?
  #Person1#: That will be sent on to you within 2 working days. Then, you can start using your new card.
  #Person2#: Great. I'll be in later today. Thanks for calling. Bye.