answer: #Person2# tells #Person1# a copier hasn't been working properly for days. #Person1# will have a look at it.
documents: #Person1#: Hi! Someone has reported a fault on one of your copiers.
  #Person2#: That's right. I'm glad you're here. It hasn't been working properly for the last few days.
  #Person1#: When was it serviced?
  #Person2#: Just a couple of weeks ago. It's usually very reliable.
  #Person1#: What's actually wrong with it?
  #Person2#: Well, it's making a strange noise when we try to change paper trays.
  #Person1#: I'm sure it's nothing serious, probably just a minor fault. I'll have a look at it.