answer: #Person1# tells #Person2# where the pharmacy is.
documents: #Person1#: Hello, can I help you?
  #Person2#: Yes. Do you have a pharmacy here, please?
  #Person1#: Sure. We have one on the second floor.
  #Person2#: Which floor are we on now?
  #Person1#: This is the first floor. The second floor is one level up.
  #Person2#: And where's the elevator?
  #Person1#: That's just over there. On the right.