answer: #Person1# got poison oak and wants a lotion. #Person2# recommends Techne and advises #Person1# to take an antihistamine to help with the itching.
documents: #Person1#: Excuse me, could you help me pick out a lotion?
  #Person2#: Sure, what is the problem?
  #Person1#: I got poison oak while hiking, and I need something to help me with the itching.
  #Person2#: I can suggest a product called Techne that comes in a lotion or cream.
  #Person1#: Which do you prefer?
  #Person2#: Hikers tell me that the cream is best because it stays on longer.
  #Person1#: Is there anything else I can do to help with the itching?
  #Person2#: You can take an antihistamine.
  #Person1#: Thank you so much for all of the information.
  #Person2#: You are welcome. Please feel free to ask me a question any time you need help.