answer: #Person1# thinks the computer may have a hard drive crash, and #Person2# thinks #Person1# is smart to back up files.
documents: #Person1#: Something's wrong with my computer.
  #Person2#: Exactly what?
  #Person1#: All I get is a black screen.
  #Person2#: What's the matter?
  #Person1#: I think I know, because this happened before.
  #Person2#: What happened before?
  #Person1#: My hard drive crashed.
  #Person2#: Oh, no. That's bad news.
  #Person1#: It sure is, but I'm going to call HP first, just to make sure.
  #Person2#: Will you lose all your files?
  #Person1#: No, I always back up my files.
  #Person2#: You're smart.