answer: #Person1# has been given two classes scheduled at the same time. #Person2# will help #Person1# find one of them on another day.
documents: #Person1#: I have an appointment for half past one.
  #Person2#: What can I help you with?
  #Person1#: Well, I have a problem with my class schedule.
  #Person2#: What is it?
  #Person1#: It seems that I've been given two classes scheduled at the same time.
  #Person2#: I can understand the problem with that.
  #Person1#: Is there any way that you can fix my schedule?
  #Person2#: No problem, do you want those classes still?
  #Person1#: Yes, I do.
  #Person2#: Let me see if I can find one of these classes on another day.
  #Person1#: Thank you very much.