answer: #Person1# lost the tags and receipt and asks #Person2# for help. After listening to #Person1#'s description of #Person1#'s suitcase, #Person2# finds the right suitcase.
documents: #Person1#: I'm sorry. I've lost my tags and receipt. How can I do about it?
  #Person2#: I see. What is your baggage? And do not remember the tag's number or color?
  #Person1#: It's a suitcase. But I've forgot the exact color. Maybe it is red or something.
  #Person2#: Could you give me a description of your case?
  #Person1#: It's like this. It's square with a leather cover. Yes, I remember, there is a green string around the handle. That's right.
  #Person2#: I'll check it for you. . . sorry to keep you waiting. I've found it. Is this yours?
  #Person1#: Yes, It is the right one.
  #Person2#: Will you show me your key card, please?
  #Person1#: Here it is.
  #Person2#: All right. Now you can take your case away.