answer: Jane tells Mr. Mayhew his balance is 21,290 RMB, helps him to withdraw 2,000 RMB, and suggests a new service for him.
documents: #Person1#: Hello, Mr. Mayhew. How are you today?
  #Person2#: I'm just fine, thanks, Jane. I'd like to make a withdrawal from my Current Account, please.
  #Person1#: Would you like a balance inquiry first, Mr. Mayhew?
  #Person2#: That might be a good idea, yes.
  #Person1#: Your balance is 21, 290 RIB. How much would you like to take out today?
  #Person2#: I think 2, 000 RMB will suffice, thanks.
  #Person1#: Actually, I have a suggestion for you. We've started a new service called Entrusting Deposit Combination - Have you heard about this?
  #Person2#: No, I don't think I have. But I would like to hear the full details, if you think it'll be beneficial to me.