answer: #Person2# doesn't know how to use the card in ATMs and #Person1# teaches #Person2# to check the machine, insert the card, and put in the PIN number. #Person2#'s amazed at how many services a card can do.
documents: #Person1#: Hello, there. You are looking a little confused ; can I help you with something?
  #Person2#: Well, I've always used the Bank Book, but now I have this card. I don't know how to use it in the machine.
  #Person1#: Don't worry ; I can help you with that. I understand that new technology can sometimes be unnerving. The first thing we need to do is check the ATM is in service. This one is fine.
  #Person2#: Yes, I sure can. I feel like a dinosaur with all of these youngsters and their electronics. This machine is working, then?
  #Person1#: Yes, this one is in service. Put your card in here, in this slot and wait a moment. Then you will see some instructions on the screen.
  #Person2#: Oh, it wants me to put in my PIN number. OK, I can do that. . .
  #Person1#: And press'enter'to confirm, here. Now you need to decide which service you need.
  #Person2#: There are so many to choose from. I didn't know you could do all of this using a card.
  #Person1#: That's the beauty of these machines, you can do almost anything. And unlike a person, they don't usually take breaks or go off sick!