answer: #Person1# helps #Person2# to track down some documents. #Person2# asks #Person1# to transfer them to IBA Bank.
documents: #Person1#: Welcome to our International Business Counter. How can I help?
  #Person2#: Hello. I'm trying to track down some documents due to arrive any day on our new L / C.
  #Person1#: Not a problem. Could you tell me you L / C number, please?
  #Person2#: It's TH 15699324873 0.
  #Person1#: OK, just checking for you. . . yes, they have arrived. How would you like me to handle them?
  #Person2#: Would it be possible to transfer them to IBA Bank?
  #Person1#: That's fine. I'll get on with that for you right now.