answer: #Person1# tells #Person2# the news that the kidnappers killed another hostage. #Person1# thinks hey should give in to the kidnappers to avoid more deaths while #Person1# thinks the opposite. #Person2# shares a story of #Person2#'s colleague being kidnapped in Balkans.
documents: #Person1#: Have you seen this?
  #Person2#: What?
  #Person1#: They killed another hostage.
  #Person2#: Oh, how awful. What a terrible thing to do.
  #Person1#: I agree completely. I just don't understand what's wrong with them. Don't they have any humanity?
  #Person2#: Well, maybe they've got a point. I mean, I suspect that they think the same about us.
  #Person1#: Yes, but that doesn't make them right, does it? Just because they think so?
  #Person2#: I guess not. My view is that we should give in to their demands, so that innocent people can stop getting killed.
  #Person1#: Come on, you can't be serious! We should never give in to terrorist's demands, otherwise where would we be?
  #Person2#: Well, that's probably true, but I don't think we should be dogmatic about it. A colleague of mine was kidnapped once, so perhaps I have a different view of things.
  #Person1#: Really? What happened?
  #Person2#: Well, it was in the Balkans during the war. He was only held for three days, and then they simply released him. It was a case of mistaken identity, and they just let him go when they found out he was no use to them. It was lucky they didn't kill him.
  #Person1#: Oh, sure.