answer: #Person1#'s room has cockroaches. He wants another room and a refund for tonight. #Person2# agrees.
documents: #Person1#: I want to change rooms. In fact, I want a refund for tonight!
  #Person2#: And the problem is, sir?
  #Person1#: Cockroaches have taken over my room!
  #Person2#: My apologies, sir. We'll give you a new room and refund the value of your current room.
  #Person1#: Thank you. I want to continue to be able to recommend this hotel to others.
  #Person2#: We always try to serve our guests in the most agreeable way possible.