answer: Ms. Smith tells #Person1# about the training program which has greatly increased their customer service feedback.
documents: #Person1#: Can you tell me, Ms. Smith, about the training programs you initiated this year?
  #Person2#: We ran a call center training service and language program to ensure that our customer service representatives are well trained.
  #Person1#: What ' s the result?
  #Person2#: We directly attribute an increase in our customer service feedback of 50 % to the increase in language skills and training that our employees have received.
  #Person1#: That seems very impressive. Good work!
  #Person2#: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.