answer: #Person2#'s just browsing and #Person1# tells #Person2# the men's shoe department is on the third floor.
documents: #Person1#: Hello, sir. Is there anything I can help you find? 
  #Person2#: Um. . . Uh. . . I'm just looking, thanks. 
  #Person1#: Need a gift for your girlfriend or wife. . . 
  #Person2#: No, no, no. I'm just browsing. Thanks anyway. 
  #Person1#: Well, if you need anything, just ask. 
  #Person2#: Um. . . well, where's the men's shoe department? 
  #Person1#: It's on the third floor. Turn left when you get off the escalator. 
  #Person2#: Thanks.