answer: #Person1# wants to return a product rather than exchanging it. #Person2# helps with the process and refunds #Person1#.
documents: #Person1#: Excuse me. . .
  #Person2#: Yes, sir. How may I be of service?
  #Person1#: I would like to return this item. . . Are refunds allowed?
  #Person2#: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
  #Person1#: No, no. . . It was just the wrong size.
  #Person2#: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
  #Person1#: No. I would rather just return it.
  #Person2#: Sure, no problem. Do you happen to have the receipt?
  #Person1#: Yeah, right here.
  #Person2#: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
  #Person1#: No, thank you.
  #Person2#: You're welcome. Have a nice day!