answer: Mrs. Smith tells #Person1# that she hopes buses could turn up on time and her husband often gets angry when he uses it.
documents: #Person1#: Hello, Mrs. Smith. I'm from the Daily Mirror. And I'm doing a report on public opinion about the city bus service. So, what do you think of the bus service?
  #Person2#: The bus service? Actually I don't use it that often unless I have to go shopping.
  #Person1#: What's ... how could the bus service be improved?
  #Person2#: Well, they could turn up on time. I mean you look at the timetable and you think, oh, well, five minutes to wait, and it turns out to be an hour.
  #Person1#: Do any other people in your family use the bus service?
  #Person2#: My husband. He uses it more often. But fortunately a girl who works in his office often gives him a lift to work. But when he does need to use it, he's often angry at it. Once, he waited up to fifteen minutes at the station for a bus. So I think there should be some way of warning people when a bus is not going to arrive and certainly much more frequent bus services.