answer: There's a hole in the sheet #Person2# bought in #Person1#'s store yesterday. #Person1# apologizes and changes it.
documents: #Person1#: Good evening, madam. Can I help you?
  #Person2#: Yes. I bought this sheet here yesterday.
  #Person1#: Anything wrong with it?
  #Person2#: Yes. When I spread it out back home, I found this hole.
  #Person1#: Oh, how awful! May I have a look at the invoice?
  #Person2#: Here it is.
  #Person1#: Well. please accept our sincere apologies, I'll be glad to change it for another one if you wish.
  #Person2#: That's very kind of you. Thank you.
  #Person1#: We're sorry that this has happened, and I guarantee that the same mistake won't happen again.