answer: Mr. Brown asks #Person2# to close his account and withdraw everything since the market's been dropping.
documents: #Person1#: Hi there, Mr. Brown. Are you depositing or withdrawing today?
  #Person2#: Sorry to say it, but neither of those. I'm here to close our account with you. The market around here has been dropping for a while now, and it's just not sensible for us to stay.
  #Person1#: I understand. So, what would you like to do with the balance?
  #Person2#: I guess I should just withdraw everything.
  #Person1#: 215, 000 RMB is the exact balance. If you could just sign your name here.
  #Person2#: Here you go. That's everything, then. Thanks very much for your service over the years.