answer: John checks in with his ID. He finds out his American Express doesn't work so he uses VISA instead. #Person2# gives John his key.
documents: #Person1#: Hi, I'm John Sandals, and I have a reservation.
  #Person2#: Would you show me your ID, sir, please?
  #Person1#: Here you go.
  #Person2#: Thank you very much. Now, sir, do you have a credit card?
  #Person1#: Certainly! Would you like my American Express card?
  #Person2#: Regrettably, Mr. Sandals, we accept only MasterCard or VISA.
  #Person1#: I thought American Express was accepted everywhere. Never mind. Here's my VISA.
  #Person2#: Thanks. You're in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir?
  #Person1#: Yes, that's just fine.
  #Person2#: I'm happy to hear that. Here is your key. Just dial 0 if you need anything.