answer: #Person1# asks #Person2# to send things by fax because #Person1#'s laptop is broken. #Person2# proposes to offer help.
documents: #Person1#: Could you send me your story now?
  #Person2#: OK, by fax or by email?
  #Person1#: The former, please. There is something wrong with my laptop.
  #Person2#: But didn't you buy it just a several months ago?
  #Person1#: Not that one, I bought that one for my younger brother.
  #Person2#: What's wrong with your laptop?
  #Person1#: I can't get into the system. I know nothing about computers. I need help.
  #Person2#: Maybe I can come over and have a look.
  #Person1#: Do you know how to solve the problem?
  #Person2#: I majored in computer science when I was in college.
  #Person1#: In that case, print your story and bring it here.