answer: #Person1# consults #Person2# about their insurance policies. #Person1# wants to insure #Person1#'s newly-bought house and its content. #Person2# asks for the price of the house and the address, then #Person2# explains the advantage of having higher deductibles. #Person1#'ll do some calculations before deciding.
documents: #Person1#: Good morning. I'd like to ask some questions about your insurance policies.
  #Person2#: Of course. Please sit down. How can I help you?
  #Person1#: I bought a house recently and would like to insure it and its content.
  #Person2#: I see. Here's a pamphlet about our home insurance policy. We've named our policy ' umbrella '. May I ask how much you paid for your home and where you live? These are the two main thing that decide how much your premiums are.
  #Person1#: I understand. I live in the Oakfield area and paid $ 100, 000 for my home.
  #Person2#: Let me just check that on my computer. Oakfield is a low risk area, so your premiums will probably be around $ 100 a month. The other thing to take into account is deductibles.
  #Person1#: In this pamphlet it says that the minimum amount for deductibles is $ 2000. what does that mean exactly?
  #Person2#: It means that the first $ 2000 of any claim you make must be paid by you. The insurance policy covers any amount above that, up to the agreed limit.
  #Person1#: Oh, I see. That's fine. What is the advantage of having higher deductibles?
  #Person2#: If you have higher deductibles, your premium are lower, because you will pay more of the claim and we will pay less.
  #Person1#: It seems that I should do some calculations before deciding. I presume that the insurance period can be for as long as we agree.
  #Person2#: We initially sign one-year policies with our policyholders. These are renewable after the first year.
  #Person1#: If I have a claim, how long does it take to make a settlement? I've heard that with some insurance companies, it can take months.
  #Person2#: That is of great concern to out clients. We aim to satisfy all claims within a month, but we can't guarantee that.