answer: #Person2# wants #Person1# to replace the broken toy gun without charge.
documents: #Person1#: What's the problem, sir?
  #Person2#: I bought this toy gun from your store two weeks ago. My son played with it only twice and it broke.
  #Person1#: Do you keep the receipt?
  #Person2#: Yes, and I have the warranty, too.
  #Person1#: What do you want me to do about it?
  #Person2#: I'd like you to replace this one without charge if you can.