answer: #Person2# tells #Person1# in detail about how to lodge a claim when a shortage is found and how to prove the ownership of the goods.
documents: #Person1#: What shall we do when we find a shortage in the shipment?
  #Person2#: You should do one of the two things - either to lodge a claim with the shipowner or with the insurance company.
  #Person1#: Shall we leave it to the brokers?
  #Person2#: Yes. They usually do it.
  #Person1#: Do they charge for that?
  #Person2#: Of course. In Europe, they charge a commission of 1 % of the amount of the claim for their service.
  #Person1#: Is it the same in America?
  #Person2#: They do the work without charge to the importer.
  #Person1#: It's part of their service, isn't it?
  #Person2#: Exactly.
  #Person1#: Is it enough to claim with an on board bill of lading?
  #Person2#: No, you must also obtain a statement from the shipping agent certifying that the goods were actually loaded on their vessel for shipment.
  #Person1#: I see. By the way, how do we prove the ownership of our goods?
  #Person2#: You must provide full original set of ocean bills of lading original insurance policy or certificate and the original commercia invoice.
  #Person1#: I see. Thank you.
  #Person2#: You are welcome.