answer: #Person2# shows #Person1# how to use the phone to make outside and inside calls.
documents: #Person1#: Can you show me how to use this phone?
  #Person2#: Yes, I can help you with that. Pick up the receiver and hit one of the buttons. Do you hear a tone?
  #Person1#: No, I don't hear anything.
  #Person2#: Next you dial 9 on the keypad. You should hear the tone change. Did you hear it change?
  #Person1#: I'm not sure.
  #Person2#: OK. Well, after you get the line to change you have an outside line. Who are you trying to call?
  #Person1#: I am trying to call a client.
  #Person2#: To call a number on the outside you now just dial the number. For inside calls, punch in the extension number. Has someone given you an extension list?
  #Person1#: No, I don't know anyone's extension.
  #Person2#: All of the extensions are listed on the wall chart over there if you ever need help.