answer: Barbara tells Rod her trip to Milan is fine but tiring, and her suitcase is very heavy due to 20 pairs of shoes inside.
documents: #Person1#: Hello, Barbara. Welcome back. You look great.
  #Person2#: Rod, it's lovely to see you again.
  #Person1#: How was your trip?
  #Person2#: Fine, but tiring. Milan was interesting. It's bigger than I expected, noisier and dirtier too.
  #Person1#: And Florence? What did you think of Florence?
  #Person2#: Well, I didn't go there. Have you been there?
  #Person1#: No, I've never been to Italy. I'd really like to go to Rome. Well, the car's in the car park. Is this all your suitcase?
  #Person2#: Yes, but the suitcase is very heavy.
  #Person1#: Barbara, what's in it? Books or stones?
  #Person2#: Just 20 pairs of shoes.