answer: #Person1# from Royal Bank tells #Person2# #Person2# can't request a statement over the phone but can get it on the website.
documents: #Person1#: Good afternoon, Royal Bank. How may I help you?
  #Person2#: Hello. I have an account with your bank and I'd like to have a copy of my bank statement. I tried to reach you this morning but the lines were all busy. Can I request a statement over the phone?
  #Person1#: Unluckily you can't. However you can get it on the bank's website but to use the website, you need to register as a member.
  #Person2#: Alright. I'll just check the website. Can you give me the website address?
  #Person1#: OK.