answer: #Person1# consults #Person2# about their moving service. #Person2# explains to #Person1# the factors to their charge, the way to pay for the charge, and the damage and compensation item in the contract.
documents: #Person1#: I've heard that you provide very good service, so when I need a mover, I call you guys first. 
  #Person2#: Thanks a lot for calling us. Could you tell me more about what you need us to do? 
  #Person1#: Oh, you see, we are on the 8th floor, and moving into the 6th floor in another building. It is about 15 kilometers to get there. 
  #Person2#: OK, the cost depends on the floor to move to, the distance between two places and the amount of the furniture to move. 
  #Person1#: How much will it cost in that case? 
  #Person2#: Oh, let me see. It fits the second standard rates. Have a look at the contract, please. 
  #Person1#: Your charge is divided into two parts, the Payment in Advance and the rest. I thought that I should pay all of it before moving. 
  #Person2#: No, firstly we sign the contract; you pay 50% of what it costs, and the rest when we finish moving. 
  #Person1#: The damage and compensation item confuses me. Could you give some explanation? 
  #Person2#: OK. If any of the articles was damaged during moving, you may make a claim for compensation with our department.