answer: #Person2# wants to return some documents under L/C because of the delayed delivery. #Person1# promises to deal with it.
documents: #Person1#: Hello, welcome to the International Business Counter, Sir. What can we do for you today?
  #Person2#: Hi. I need some help with these documents under L / C.
  #Person1#: Of course. Is there a problem with them?
  #Person2#: Yes. My Manager sent me in, there's a problem with the shipping time. It's been delayed quite significantly and my manager is unwilling to accept it.
  #Person1#: You will need to return the documents. That's no problem ; we can deal with that for you now.
  #Person2#: Thank you. I need to get this done as soon as possible ; my manager is tearing his hair out!