answer: #Person2# tells #Person1# that #Person1#'s computer cannot be fixed because it is too old. #Person2# recommends the latest desktop to #Person1# and says it will never freeze.
documents: #Person1#: So can you fix it?
  #Person2#: I'm sorry sir. This computer is not broken or damaged. It's simply just too old! That's why your programs and applications are running slow. There really isn't much I can do.
  #Person1#: What do you mean? I bought this computer just three years ago!
  #Person2#: Yes, but technology is ever changing and technology is becoming obsolete faster and faster!
  #Person1#: OK, I know where this is going. How much will it cost me to get a new computer?
  #Person2#: Well, this desktop over here is our latest model. It has a four gigahertz processor with sixteen gigabytes in RAM and a hard disk with one terabyte. Of course, it includes a mouse, keyboard and desk speakers.
  #Person1#: I have no idea what you are talking about. I just want to know if it's good and if I will be able to play solitaire without the computer crashing or freezing all the time!
  #Person2#: This PC is top of the line and I guarantee it will never freeze! If it does, we'll give you your money back!