answer: #Person2# helps #Person1# to get baggage.
documents: #Person1#: Excuse me, is this the baggage claim area from KL17?
  #Person2#: Yes, can I help you?
  #Person1#: Well, this is my baggage claim tag. Can you get my baggage now?
  #Person2#: OK, here you are.
  #Person1#: Thanks a lot.