answer: #Person2# tells #Person1# that #Person2# takes the bus to school every day and #Person1# thinks the bus service is fairly good except sometimes they are unreliable. #Person2# suggests the bus arrive on time and have a map on it.
documents: #Person1#: Excuse me, I'm doing research on bus service, but I get you to answer a few questions. It won't take long.
  #Person2#: OK. I'd like to help.
  #Person1#: Thanks. How often do you take a bus, every day, less than once a week or somewhere in between?
  #Person2#: I go to school by bus so it's usually twice daily, line 4.
  #Person1#: I see. Could you rate it service if 1 is poor, 2 is fair and 3 is good? Which number would you choose?
  #Person2#: I would say 2. The drivers are nice, the buses are clean and the seats are comfortable. But it's sometimes unreliable. There should be a bus every 10 minutes, but yesterday morning, I waited almost 20 minutes before the bus came and was almost late for school.
  #Person1#: Oh, that's too bad. Do you have some suggestions for the bus company?
  #Person2#: Try to have the buses arrive on time of course, and um, there can be a map on the bus. You know, some passengers cannot use the guidebook very well.
  #Person1#: Thank you very much for your help.
  #Person2#: You're welcome.