answer: Bob Robinson calls to change to a quiet side room on the lower floor. #Person1# finds one on the first floor and will send the bellman for help.
documents: #Person1#: Hello. Front desk.
  #Person2#: Yes. This is Bob Robinson. I ' m calling from room number 627.
  #Person1#: Hi, Bob. What can I do for you?
  #Person2#: Is it possible to change to another room?
  #Person1#: Could you please tell me why?
  #Person2#: My room is facing the swimming pool. It ' s noisy for me. I have a problem sleeping. And I feel uncomfortable when I take an elevator.
  #Person1#: So you need a quiet side room on the lower floor.
  #Person2#: You ' re right.
  #Person1#: Okay. Let me check for a room on the first floor.
  #Person2#: Thank you.
  #Person1#: I ' Ve only two rooms on the first floor. How about room 108?
  #Person2#: That ' s fine. Can I move now?
  #Person1#: Sure. I ' ll send the bellman to help you.
  #Person2#: Oh, thank you kindly.
  #Person1#: You ' re welcome.