answer: #Person2# was late because the car couldn't start and couldn't get through #Person1#. #Person2# suggests #Person1# pay the fee to recover #Person1#'s service.
documents: #Person1#: You are late.
  #Person2#: I'm sorry, it was too cold, and my car couldn't start. I had one to the garage with the heater. I tried to call you, but you couldn't get connection.
  #Person1#: Couldn't get connection?
  #Person2#: Yes, your number is out of service.
  #Person1#: Really? I didn't know. Let me check. You're right.
  #Person2#: So I couldn't get through.
  #Person1#: It's a serious problem. I make expecting an important call. The theater is guilty. It supposed to call me this evening, and discuss my play. What were happened if they can't reach me?
  #Person2#: Well, the only thing you can do is pay the fee to recover your service.