answer: #Person1# requests Mister Smith to change his room as the heating needs repairing. Mister Smith can pick up the new room key from the front desk when he returns.
documents: #Person1#: Good morning. May I speak to Mister Smith, please?
  #Person2#: Speaking.
  #Person1#: This is the front desk. I'm afraid that the heating in your room needs repairing, we would like to request you to change your room. We're terribly sorry for the inconvenience.
  #Person2#: Ok, but I'm going out in about half an hour.
  #Person1#: What time will you be back?
  #Person2#: Around 8:00 o'clock I suppose.
  #Person1#: Then we would repair the heating while you are out. You may pick up your new room key, number 601 from the front desk when you return.
  #Person2#: Ok.
  #Person1#: Thank you very much, Sir.