answer: #Person2# wants #Person1# to give him some details about the Personal Pledge Loans, such as the period of repayment and the maximum loan amount, and will get back to #Person1# after looking at what he's got exactly in certificates.
documents: #Person1#: Loans Department, how can I help you?
  #Person2#: Hello. Could you give me some details about your Personal Pledge Loans, please?
  #Person1#: Certainly, Sir. I'd be happy to. The Personal Pledge Loan is a loan secured by undue certificates, Time Deposits, for example, or Visible Treasury Bonds.
  #Person2#: So, as long as I have one of those, I can apply for a Personal Pledge Loan?
  #Person1#: That's correct, Sir. The bank will issue receipt to you and also take care of all the pledged securities.
  #Person2#: Mmmm. . . how about the period of repayment?
  #Person1#: The maximum maturity period is a year, but it also cannot exceed the maturity on the certificates used as collateral.
  #Person2#: And the maximum loan amount?
  #Person1#: The initial amount is just 2, 000 RIB, but we can go up to 100, 000 RIB. But remember, it cannot exceed the amount on the certificates you are using as collateral.
  #Person2#: OK. I'll have a look at what I've got exactly in certificates and get back to you. Thanks for your help. Bye.
  #Person1#: My pleasure, Sir. Bye.