answer: #Person1# comes to #Person2# to ask whether Taylor Smith has checked out, but knows he passed away.
documents: #Person1#: Hello. I was wondering if Taylor Smith has checked out yet?
  #Person2#: Just one moment. I'll check with the cancer ward desk.
  #Person1#: The cancer ward!? Oh, my. It's worse than we thought.
  #Person2#: Ma'am, I'm sorry. The cancer ward said Mr. Smith passed away two days ago.
  #Person1#: That's impossible! I'm talking about Mister Taylor Smith.
  #Person2#: Yes, ma'am. He died from complications of stomach cancer. I'm very sorry.
  #Person1#: I'm really sick!