answer: #Person2# guides #Person1# on how to call a company number and how to make an outside call.
documents: #Person1#: I want to make a phone call. Can you show me how?
  #Person2#: Of course, pick up the receiver, hit a button and listen for a tone. Are you hearing it?
  #Person1#: Yes, now what do I do?
  #Person2#: Well, after you dial 9 on the keypad, you should hear the tone change.
  #Person1#: No, nothing changed.
  #Person2#: When you dial 9 and hear the tone change it means you have an outside line. Who are you trying to call?
  #Person1#: I am trying to call my boss.
  #Person2#: For an outside call you now just dial the number. For a company number you need to know the extension. Do you have a list of extensions?
  #Person1#: I know a few extensions but I don't know them all.
  #Person2#: You can always look an extension up on the company website.