answer: #Person2# checks the document status from #Person1#. #Person1# will update #Person2# when the document arrives.
documents: #Person1#: Good day! Welcome to Lincoln Bank, how may we assist you?
  #Person2#: Hello. I need to find out if a Receipt of Proceeds has arrived. I'm from Felix Wasserman Associates.
  #Person1#: Thanks. Have you got the L / C number?
  #Person2#: It's NX567822100007.
  #Person1#: Hang on a tick and I'll check for you. I'm sorry ; we have no record of that arriving.
  #Person2#: OK, thanks for checking. Could you give me a ring when it arrives, please?
  #Person1#: No problem. I'll be in touch as soon as it comes in.