answer: Tom helps Sara Wilson with her heavy bag.
documents: #Person1#: Excuse me, are you Sara Wilson?
  #Person2#: Yes, I am. You must be Tom. Nice to meet you.
  #Person1#: Nice to meet you too. Let me help you with your bags.
  #Person2#: Be careful, Tom. Those are pretty heavy.
  #Person1#: Wow, you're not kidding. Hold on a second. Hello, could you give us a hand, please?