answer: #Person2# wants to borrow the latest ONXIU magazine but it's checked out. #Person1# helps #Person2# reserve it.
documents: #Person1#: Can I help you?
  #Person2#: Have you got the latest ONXIU magazine?
  #Person1#: Yes, but it's checked out.
  #Person2#: What a pity! I missed it again.
  #Person1#: It's popular you know. You want to reserve it?
  #Person2#: Yes, please.
  #Person1#: Fill out this form and we will send you a note when we get the book.
  #Person2#: Thank you. What shall I do when I check out these books?
  #Person1#: Take the card, and fill in your name and library card number.
  #Person2#: Thank you so much.