answer: #Person1# suggests #Person2# trim the split ends, have a conditioning treatment and add some layers. #Person2# also asks for thinning shears on top.
documents: #Person1#: Hi, I'm back! Hmm. . . your hair is pretty damaged, and you've got split ends.
  #Person2#: Really? What can I do?
  #Person1#: Well, the trim should fix the split ends, but you might need a deep conditioning treatment.
  #Person2#: Umm, OK. Whatever you think will help.
  #Person1#: I'm also going to add some layers to frame your face.
  #Person2#: Can you use the thinning shears on top, too? My hair is really thick.
  #Person1#: No problem!
  #Person2#: Hi, I'm back! Hmm. . . your hair is pretty damaged, and you've got split ends.
  #Person1#: Really? What can I do?
  #Person2#: Well, the trim should fix the split ends, but you might need a deep conditioning treatment.
  #Person1#: Umm, OK. Whatever you think will help.
  #Person2#: I'm also going to add some layers to frame your face.
  #Person1#: Can you use the thinning shears on top, too? My hair is really thick.
  #Person2#: No problem!