answer: Tony Bush has a reservation at #Person2#'s hotel. #Person2# can't find his name on the list first and apologize that there must have been some mistakes. Then #Person2# helps Tony check-in after confirming Tony's information.
documents: #Person1#: I'd like to check in, PLS.
  #Person2#: Awfully sorry, sir. There are no rooms available now.
  #Person1#: But I'Ve reserved a room the day before yesterday.
  #Person2#: Sorry, may I have your name?
  #Person1#: Tony Bush.
  #Person2#: Pls wait a minute, let me check. Excuse me, but I can't seem to find your name on our list. Are you sure you have a reservation for tonight?
  #Person1#: Of course, I did it myself.
  #Person2#: I am terribly sorry. There must have been some mistakes. Let me check it again. Oh, yes, there is a name listed as Tommy Bush. It must be the fault of the clerk who registered your name. I apologize.
  #Person1#: Don't worry about that.
  #Person2#: According to the records, your reservation is for a single room with shower and air conditioners for two nights. The room rate will be 110 dollars per night, including 10 % tax and 4 % service charge. Is this right?
  #Person1#: Yes, that's right. I'd like to pay my bill by credit card.
  #Person2#: May I make a copy of your card?
  #Person1#: Here you are.
  #Person2#: Ok, now could you fill out this registration form?
  #Person1#: All right.
  #Person2#: Your room number is 707. Here is your key. The bellhop will help you carry the suitcases to your room. Have a nice evening!