answer: #Person1# complains #Person2# overcharges #Person1# for a movie #Person1# never saw, #Person2# deletes it but has to charge #Person1# for the service. #Person1# is so mad at it.
documents: #Person1#: You guys are charging me $ 10 for a movie that I never ordered or saw.
  #Person2#: Let's see, sir. According to your file, you watched ' Titanic ' Monday evening.
  #Person1#: Well, the wrong information is in my file. I was at a concert Monday night.
  #Person2#: Well, your word overrules the file, sir. One moment, please.
  #Person1#: I knew you'd see it my way.
  #Person2#: Sir, I deleted the $ 10, but I had to add a $ 2 service charge to your bill.
  #Person1#: Am I in the Twilight Zone? You're charging me for a movie I never saw?
  #Person2#: Please don't blame me, sir. Blame the computer programmer.
  #Person1#: This is highway robbery. I've got a good mind to call the police!
  #Person2#: If it makes you feel any better, other guests feel the same way.