answer: #Person2# asks about the new MoneyLink Card. #Person1# checks #Person2#'s account details. #Person2# is already a gold cardholder and can be automatically upgraded. #Person2# wants 'perks'.
documents: #Person1#: Welcome to IBA. What can we assist you with today?
  #Person2#: Hello. Yes, I've just read your leaflet about the new MoneyLink Card. I was wondering how I go about applying for one.
  #Person1#: This scheme has just started and you will be one of our first 100 customers, so if your application is accepted, you will receive some rather nice perks.
  #Person2#: That does sound good. I'm already an account holder, have been for many years. And I already have your existing card.
  #Person1#: That should make things perfectly simple, then. Actually, if you had waited a little while longer, we would have notified you by post.
  #Person2#: Perhaps your letter is already in the mail! So, I can just upgrade automatically?
  #Person1#: May I have your details, and I'll check for you.
  #Person2#: Certainly. . .
  #Person1#: OK, so you are already a gold card holder, with a sound credit history. That means we can automatically upgrade you to our new platinum card.
  #Person2#: Wonderful! And, you mentioned'perks'? I do hope I'll be getting some of those.