answer: #Person1# makes a complaint. #Person2# compensates for her meal.
documents: #Person1#: I have a complaint to make, Sir. I had waited ten minutes at the table before the waiter showed up, and I finally got served. And I found it was not what I ordered.
  #Person2#: I am terribly sorry, madam. It's a bit unusually busy tonight. As a compensation, your meal will be free.