answer: #Person1# keeps asking Mr. Smith what the matter is but Mr. Smith won't tell.
documents: #Person1#: Hi, Mr. Smith. what's new?
  #Person2#: Nothing particular. But, ...
  #Person1#: What's the matter?
  #Person2#: I, I don't know how to explain it to you.
  #Person1#: Go ahead. It's nothing serious. We are good friends, aren't we?
  #Person2#: Yes, of course. But I'm afraid I can't tell you.