answer: #Person2# is calling because he hasn't received his card. Jane tells him that it takes 5 working days to issue and post the card and helps him to distinguish the difference between days and working days.
documents: #Person1#: IBA, Jane speaking. How can I help you?
  #Person2#: Hello. I'd like to speak to someone regarding my card.
  #Person1#: Sorry, I'm not quite sure if I understand. In what way, Sir? Has your card been stolen?
  #Person2#: No, no. Nothing at all like that. It's just that I applied for a credit card with you a while ago, my application was accepted, but I'm still waiting for my card.
  #Person1#: Oh, I see, Sir. Well, it does take 5 working days to issue and post the card.
  #Person2#: Yes, my application was accepted last Friday. Now it's Wednesday, that's more than 5 days.
  #Person1#: Sorry, Sir, but it's 5 working days. This does not include weekends, so your card should be with you later this week.
  #Person2#: Of course! How silly of me! Yes, 5 working days would mean this Friday, at the earliest. I see. I'm sorry to trouble you.
  #Person1#: It's no trouble at all, Sir. Is there anything else I can help you with today?
  #Person2#: Nothing, thanks. I again apologise for the misunderstanding, bye for now.