answer: #Person1# wants to speak to the manager to complain about the service. #Person2# explains that they are short of hands but #Person1# will not buy it. #Person2# promises to pass on her complaints to the manager.
documents: #Person1#: Waiter! I'd like to speak to the manager please... immediately if possible.
  #Person2#: Is anything wrong, Madam?
  #Person1#: I'm afraid there is. The service here has been terrible. We had to wait twenty minutes for a glass of mineral water.
  #Person2#: I see. Well I'm sorry to hear that. The trouble is that we're a bit sort of hands at present. Two waitresses are ill.
  #Person1#: All right, but that's no excuse. My husband asked for goose and he was brought chicken instead. It's just unbelievable! And my beans weren't cooked properly. It wasn't a very enjoyable meal at all.
  #Person2#: This is most regrettable.
  #Person1#: Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please?
  #Person2#: I do apologize, Madam.
  #Person1#: I'm afraid I'm not going to pay the service charge, or give a tip, as I don't feel satisfied with it. I'm quite disappointed as a matter of fact.
  #Person2#: I'll pass on your complaints to the manager right away.
  #Person1#: Thank you.