answer: Lina tells #Person2# PIN stands for Personal Internet Banking and #Person2# can get all of the usual banking services plus some new extra ones anywhere.
documents: #Person1#: Good afternoon, Lincoln Corporate Services. Lina speaking, how may I help?
  #Person2#: Hello, Lina. I'm calling about your new PIN scheme. I'm new to all of this, so some of my questions may sound a little ignorant. . .
  #Person1#: That's not a problem, I'm more than happy to explain everything in laymen's terms. PIN stands for Personal Internet Banking. You can do all of your usual banking using the Internet, no need to call
  #Person2#: I see. How about buying and selling items?
  #Person1#: We can take care of that for you, too. You can get all of your usual banking services plus some new extra ones. As this service is net bases, you can do it anywhere.
  #Person2#: That's good to know, because I do travel quite frequently.