answer: #Person1# complains about the hotel which was arranged by #Person2#. #Person2# disclaims responsibility.
documents: #Person1#: I've just got back from the holiday you arranged for me. But I must tell you the hotel was really awful. It was miles from the sea. The food was awful too. The bedroom was dirty.
  #Person2#: Sorry about that. But it's not really our fault. The contract does say that the hotel accommodation is not our responsibility.