answer: #Person1# wants to stop doing business with Allan. Allan wonders why.
documents: #Person1#: Hello. I need to speak with Allan Cartwright.
  #Person2#: This is he. May I help you?
  #Person1#: I certainly hope so, I am about to stop doing business with your office.
  #Person2#: I'm very sorry, Madam. Can you tell me what the problem is over the phone or would you like me to go to your office?