answer: Professor White tells #Person1#, who calls to query #Person1#'s grade, there must be a problem with the computing system.
documents: #Person1#: Hello, Professor White, I got my grade in the mail this morning, but I think there might be a mistake in my mark.
  #Person2#: Yeah, I've got several calls just like yours. There must be a problem with the computing system. It should be straightened out in a couple of hours.