answer: #Person2# asks Consumer Credit Department about car loans and wants a 2-year loan. #Person1# tells #Person2# the interest of it is 5.29% and the repayment can be done by installment.
documents: #Person1#: Consumer Credit Department. How may I help you?
  #Person2#: I need some info on car loans. Such as payment periods, interest rates, things like that, please.
  #Person1#: Certainly. Do you currently bank with us?
  #Person2#: Yes, I do. I have a Current Account, a credit card and a mortgage with you already.
  #Person1#: That's excellent. Well, for our Personal Automobile Consumer Loan we offer some really competitive rates. The maximum repayment period for this type of loan is 5 years.
  #Person2#: I plan to repay it within 2 years. And the interest?
  #Person1#: Of course, the interest rates depend on what is announced at the time, but at the moment, the interest for a 2 - year loan is 5. 29 %
  #Person2#: So the rate is variable? OK, that's fine. How about the frequency of repayment?
  #Person1#: We usually set up a direct debit system taking installments directly from your bank account on a monthly basis. And since you are already a valued customer, there should be no trouble in processing you application for this loan.
  #Person2#: That's nice and easy. Thanks for your time.