answer: #Person1# wants to reconfirm the flight to London and #Person2# asks him to dial 35 for English-speaking staff.
documents: #Person1#: Hello. I want to reconfirm our flight to London.
  #Person2#: Yes, sir. Did you call the airline?
  #Person1#: Yes, I did. But I couldn't communicate with them in English. They speak only Spanish. So I need your help.
  #Person2#: Certainly, sir. What is the flight number and when are you leaving?
  #Person1#: We are taking IB 385 to London tomorrow at 1 p. m.
  #Person2#: Oh, I see, sir. We have the airline office inside the hotel. They have an English-speaking staff. Just dial 35, please.