answer: #Person2#'s can't find the book on the shelf. #Person1#'ll borrow the book from another library.
documents: #Person1#: What can I do for you?
  #Person2#: I am trying to find this book.
  #Person1#: What's the problem?
  #Person2#: It doesn't seem like this library has it.
  #Person1#: Have you checked the computer?
  #Person2#: I have already.
  #Person1#: What did it say?
  #Person2#: It says the book is on the shelf, but I didn't find it there.
  #Person1#: I can always borrow the book from another library.
  #Person2#: You can do that?
  #Person1#: I'll make the call and contact you when it gets in.
  #Person2#: That's fantastic. Thank you.