answer: #Person1# calls #Person2# for #Person1#'s cable problem. #Person2# explains the cable's been down and should be back in days. #Person1# won't be charged until the problem is solved.
documents: #Person1#: Hello, I am calling about my cable service.
  #Person2#: What's the problem?
  #Person1#: For the past week my cable hasn't been working.
  #Person2#: I apologize, but the cable has been down lately.
  #Person1#: Do you know when it is going to start working again?
  #Person2#: Give it a couple days, and it should be back on.
  #Person1#: Will I still have to pay for the cable while it's not working?
  #Person2#: Since it's not working, I'm going to give you a credit.
  #Person1#: So I don't have to pay anything?
  #Person2#: You won't pay anything until your cable starts working again.
  #Person1#: Okay, thank you very much for your help.
  #Person2#: No problem. Thank you for being so understanding.