answer: #Person1# has a problem with the cable. #Person2# promises it should work again and #Person1# doesn't have to pay while it's down.
documents: #Person1#: I have a problem with my cable.
  #Person2#: What about it?
  #Person1#: My cable has been out for the past week or so.
  #Person2#: The cable is down right now. I am very sorry.
  #Person1#: When will it be working again?
  #Person2#: It should be back on in the next couple of days.
  #Person1#: Do I still have to pay for the cable?
  #Person2#: We're going to give you a credit while the cable is down.
  #Person1#: So, I don't have to pay for it?
  #Person2#: No, not until your cable comes back on.
  #Person1#: Okay, thanks for everything.
  #Person2#: You're welcome, and I apologize for the inconvenience.