answer: #Person2# helps #Person1# buy an air ticket to Rome and offers different choices of discounts.
documents: #Person1#: Hello, I'd like to get a seat on flight PB12 to Rome.
  #Person2#: Direct or non-direct?
  #Person1#: Is there any discount for a non-direct flight?
  #Person2#: Yes. Right now it's the slack season so we will give you ten percent off.
  #Person1#: What if I buy around ticket? Can you offer me some more?
  #Person2#: Sure. you can get a further discount at 5 %.