answer: John Sandals has got a reservation. #Person1# asks for his identification and credit card and helps his check-in.
documents: #Person1#: Hello. My name is John Sandals, and I've got a reservation.
  #Person2#: May I see some identification, sir, please?
  #Person1#: Sure. Here you are.
  #Person2#: Thank you so much. Have you got a credit card, Mr. Sandals?
  #Person1#: I sure do. How about American Express?
  #Person2#: Unfortunately, at the present time we take only MasterCard or VISA.
  #Person1#: No American Express? Okay, here's my VISA.
  #Person2#: Thank you, sir. You'll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?
  #Person1#: Yeah, that'll be fine.
  #Person2#: That's great. This is your key, sir. If you need anything at all, anytime, just dial zero.