answer: #Person2# cannot log into the patient website and never got an email from the doctor's office. #Person1# will help #Person2# with that.
documents: #Person1#: May I help you?
  #Person2#: Yes, I was trying to log into the patient website, but it seems that I need an email from you.
  #Person1#: Did you register when you were in the clinic today?
  #Person2#: Register? I don't know what you mean.
  #Person1#: Did you give them your email address?
  #Person2#: Well, I did four years ago and again 2 years ago. But I never got an email from the doctor's office after that. And I went in today for a check up, but nobody seems to remember me.
  #Person1#: Oh, I'm sorry about that. Why don't you give me your email address? I'll help you get everything set up.