answer: #Person1# helps #Person2# reject some documents from Sapporo and ask the company to pay a Discrepancy Fee.
documents: #Person1#: Hello again. What can I do for you today?
  #Person2#: Yes, I'm back! It's nice to see you again. I'm here about those documents.
  #Person1#: Ah yes, the ones from Sapporo we were dealing with yesterday?
  #Person2#: That's right. I had a phone call asking me to come back in, about rejecting them?
  #Person1#: Well, we were contacted by your manager and he said. . .
  #Person2#: Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy Fee.
  #Person1#: The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.
  #Person2#: That's wonderful news! I'm glad we decided to rethink our actions ; it's all turned out for the best this way. Thank you for helping us to fix that little problem.