answer: #Person1# helps Patrick Dean to deal with his missing bank card and book.
documents: #Person1#: Hello, IMPF Bank, how can I help you?
  #Person2#: I need to report a missing Bank Card and Book.
  #Person1#: OK Sir. Could you tell me the account holder's name, the account number, the amount in the account and your PIN number, please?
  #Person2#: Well, the account's in my name. Patrick Dean, that's D-E-A-N. The account number is 15273478841. There was about 20, 000 RMB inside.
  #Person1#: OK, Sir. Almost there, I just need your PIN number. When we issue you with a new card and book we would recommend that you change your PIN number. It's a very simple procedure.
  #Person2#: OK, it's 672910.