answer: Mrs. Wilson is angry because #Person2# has made a mess of the matter.
documents: #Person1#: You're making my blood boil.
  #Person2#: Calm down. Madam.
  #Person1#: I'm about to explode! You'Ve made a mess of this matter.
  #Person2#: I am very sorry to hear that you'Ve been having so many problems.
  #Person1#: Sorry isn't good enough! What can you do to help me?
  #Person2#: I understand why you're angry, Mrs. Wilson, and believe me, we are doing everything in our power to work this out.
  #Person1#: Well, obviously, what you're doing is not good enough!
  #Person2#: If you could just give us a few more days, we should be able to get this straightened out.