answer: #Person1# reserved a car from ABC company but #Person2# hasn't arranged any car. #Person1# asks for a refund.
documents: #Person1#: Hello, is this the ABC Company?
  #Person2#: Yes. May I help you?
  #Person1#: We have just arrived from Tokyo and we've been looking for our reserved car of your company all over, but we cannot find it.
  #Person2#: What is your reservation number?
  #Person1#: Our reservation number is J - 221.
  #Person2#: Let me see. Oh, yes. We have your reservation number.
  #Person1#: You mean you haven't arranged any car.
  #Person2#: I'm sorry to say ' No. '
  #Person1#: Here, I'll take a taxi instead. How do you refund us?