answer: Johnson checks out with #Person2#'s assistance and tells #Person2# the shortcomings of their hotel, such as the insects and the food. #Person2# apologizes and offers compensation.
documents: #Person1#: I'd like to check out, here's my key card.
  #Person2#: Thank you, Mister Johnson and here's your bill.
  #Person1#: Many thanks. Wow! I sure spent a lot of money in this hotel.
  #Person2#: I hope your stay was pleasant.
  #Person1#: Uh yeah, this could be a great hotel if you got rid of all the insects and you should improve the food you serve.
  #Person2#: I'm so sorry. Well, to make you feel better we'll offer you a free stay in any of our hotels.
  #Person1#: Thanks.
  #Person2#: I'm glad these small problems didn't ruin your visit.
  #Person1#: Yeah, the city itself was great, I like coming here a lot.
  #Person2#: Good to hear you had some wonderful experiences.
  #Person1#: I did and I met so many helpful people.
  #Person2#: Have a pleasant trip home.