answer: #Person1# has two classes that are at the same time. #Person2#'ll try to change one class to a different day.
documents: #Person1#: I'm here for my appointment.
  #Person2#: What can I do for you today?
  #Person1#: I have an issue with my schedule.
  #Person2#: Tell me the problem.
  #Person1#: I have two classes on here that are at the same time.
  #Person2#: Oh, I see.
  #Person1#: Can you change that for me?
  #Person2#: Do you still want both classes?
  #Person1#: Yes, I would like to keep both classes.
  #Person2#: I'll try to change one to a different day.
  #Person1#: I would greatly appreciate that.