answer: Jim tells #Person2# he's so frustrated because it took twenty minutes to get the closing time when he called the electronics shop.
documents: #Person1#: I'm so frustrated!
  #Person2#: what's wrong, Jim?
  #Person1#: I called the electronics shop to find out what time they close, and it took me twenty minutes to get what I wanted!
  #Person2#: Twenty minutes just to find out what their business hours are?
  #Person1#: yes. They have some sort of digital receptionist. So when I called in, a machine told me to push a button for the department I wanted to be transferred to.
  #Person2#: Oh, I hate getting voicemail instead of a person. What did you do?
  #Person1#: I just kept pushing buttons. I was transferred to customer service, but there a machine told me to choose between technical help, warranty information, or price information.
  #Person2#: Couldn'd you choose to be transferred to a real person?
  #Person1#: Eventually I did get to a real person. I found out the closing time, but by then the store had already closed!