answer: Sally calls Milton Hotel to make changes to an existing reservation. She asks to change the check-in date and check-out date and prefers a room on an upper floor with a view.
documents: #Person1#: Hello, Milton Hotel Reservations. How may I assist you?
  #Person2#: Hi, I'm calling to make some changes to an existing reservation.
  #Person1#: Certainly. Do you have the reservation number?
  #Person2#: Sure, it's 219.
  #Person1#: That's a reservation for Sally Menkel. Is that right?
  #Person2#: Yes, that's right. I'd like to change the check-in date from September 15 to September 16.
  #Person1#: Certainly. I can make that change for you. Is that the only change?
  #Person2#: No, the check-out date will also change from the 23rd to the 24th.
  #Person1#: No problem. We have you arriving on the 16th of September and leaving the 24th of September - altogether, eight nights. Will there be anything else?
  #Person2#: Yes. Instead of a courtyard room, I'd like a room with a view, preferably on an upper floor.
  #Person1#: I can certainly change that for you, but there will be a change in the room rate. The new rate is $199 per night, instead of the original $179.
  #Person2#: That's OK. These are all the changes. Thank you very much.
  #Person1#: You're welcome. Have a nice day!