answer: Dan Robson calls to check his last order. Miss Wu says their computer system is down and will call him back later.
documents: #Person1#: Sandrawu Chunk International.
  #Person2#: Hello, Miss Wu, This is Dan Robson calling from OTC limited. I'd like to check my last order. When exactly was it sent out?
  #Person1#: I can check that for you right now. Would you mind holding?
  #Person2#: Sure. No problem.
  #Person1#: Mr. Robson, I'm sorry. Our computer system is down. Could I call you back later?
  #Person2#: Sure. Do you have my number?
  #Person1#: Yes, I have it right here. I'm so sorry about this.
  #Person2#: No problem. I'll wait for your call.