answer: Bob lost his passbook and reports the loss to #Person2#. #Person2# checks it and finds Bob's money is still there.
documents: #Person1#: May I help you?
  #Person2#: Yes. I'm sorry, but I've lost my passbook.
  #Person1#: Well. Can you tell me how much you have deposited?
  #Person2#: About RMB 12, 000.
  #Person1#: Please let me have your name and your savings account number if you remember it.
  #Person2#: I'm Bob Brown. But I can't recall my account number.
  #Person1#: Don't worry, Mr. Brown. Let me try to check it for you. One moment, please. Yes, I have your account number here. The balance is exactly RMB 12, 000
  #Person2#: Thank goodness. It is still there. Thank you very much.
  #Person1#: It's my pleasure. Please fill out this lost passbook bill and list the code word you used when you first opened your account.
  #Person2#: OK.