answer: Mary calls Sean to change her print order to a rush order.
documents: #Person1#: Print shop. Seam speaking.
  #Person2#: Hi, Sean. It's Mary in Mr. Emory's office. I placed an order for 1, 000 bound copies of a staff manual last week.
  #Person1#: It usually takes 2 to 3 weeks to complete a job like that.
  #Person2#: Well, I was hoping you would do me a big favor. That was supposed to be a rush order, I forgot to tell you. I'm getting a lot of flak from my boss.