answer: #Person1# gives #Person2# his statement. #Person2# questions the connection charge. #Person1# explains it's their policy. #Person2# pays and checks out.
documents: #Person1#: What's the matter?
  #Person2#: Checking out, please.
  #Person1#: Can I have your keys, please? Thank you. Here's your statement.
  #Person2#: Excuse me. What are these charges?
  #Person1#: Oh, these are the phone charges and these are for something from the bar.
  #Person2#: Wait a minute. I made a phone call, but I never made a connection.
  #Person1#: I know, sir. Those aren't telephone company charges. Those are hotel charges.
  #Person2#: Isn't that a bit excessive?
  #Person1#: I'm sorry, sir. It's our policy.
  #Person2#: OK. Here is the money.
  #Person1#: Thank you. Welcome to our hotel again.