answer: #Person2# calls #Person1# about their PIN services according to a friend's suggestion. #Person1# tells #Person2# it will fit #Person2#'s needs for online shopping.
documents: #Person1#: IBA, how can I help?
  #Person2#: Ah, yes, hello. I'm calling to get some info about your PIN services. You see, my friend also has an account with you and also enjoys shopping on the Internet. She recommended I sign up for this service too.
  #Person1#: That was a wise decision, if I may say so. Our Personal Internet Banking Service offers online shopping transactions, payment of household bills online, account management. . .
  #Person2#: I will probably just use it for online shopping. At the moment, I have to meet the seller in person and pay cash, if it's a local seller.
  #Person1#: This will fix all of that for you. If you use our online payment service, the money will come straight out of your account and go directly into the seller's account, in a secure way.