answer: #Person1# wants to reserve a room but #Person2# tells #Person1# that their hotel is fully booked.
documents: #Person1#: I'd like to reserve a room.
  #Person2#: Which date would that be?
  #Person1#: For the night of April 18th, for one night.
  #Person2#: I'm afraid our hotel is fully booked on that night. Is it possible for you to change your reservation date?
  #Person1#: No, I'm afraid not.
  #Person2#: We might have cancellations. Could you call us again some other day?
  #Person1#: Sure, but if you do have any cancellations, could you let me know as soon as possible?
  #Person2#: I'm very sorry, sir, but we are unable to do that. We would appreciate it very much if you could call us instead.
  #Person1#: OK, thanks.