answer: Mark calls Angela and wants to know why his order hasn't arrived yet. Angela finds some of his items were damaged during transport, and tells him they are shipping new ones.
documents: #Person1#: Thank you for calling target.com. My name is Angela and I'd be happy to assist you today. What is the name on the account?
  #Person2#: Mark Sanchez.
  #Person1#: Thank you, Mr. Sanchez. What's your email address?
  #Person2#: It's mark889@gmail.com.
  #Person1#: Thank you. How may I help you today?
  #Person2#: I ordered some gifts from your website last week, but they haven't arrived yet. They were supposed to be here 2 days ago.
  #Person1#: I'm sorry to hear that, sir. Do you have the order number?
  #Person2#: Yes, it's 855321.
  #Person1#: One moment, please. Alright, sir. I think I discovered what's going on. A couple of the items in your order were damaged during transport. We are in the process of shipping your new items, but it could take up to 10 days for you to receive them.