answer: #Person1# lost #Person1#'s tags and receipt. #Person2# checks and helps #Person1# find #Person1#'s case.
documents: #Person1#: I'm sorry, I've lost my tags and receipt. What can I do about it?
  #Person2#: I see. What is your baggage? And do you remember the tag's number or color?
  #Person1#: It's a suitcase. Its colour is blue.
  #Person2#: Could you give me a description of your case?
  #Person1#: It's like this, it's square with a leather cover.
  #Person2#: I'll check it for you. I've found it. Is this yours?
  #Person1#: Yes, it is the right one
  #Person2#: Will you show me your key card, please?
  #Person1#: Here it is.
  #Person2#: All right. Now you can take your case away