answer: Mr. Hilton reserved a room, and he is a frequent guest. #Person1# helps Mr. Hilton check-in.
documents: #Person1#: Good afternoon, sir.
  #Person2#: Good afternoon. I have a reservation under the name of Hilton.
  #Person1#: Could you spell that, please?
  #Person2#: Sure. It's H-I-L-T-O-N.
  #Person1#: One moment, please. Ah yes, Mr. Hilton, you booked a single room for three nights. Is that correct?
  #Person2#: Yes, that's right.
  #Person1#: I see from the computer that you are a frequent guest here. Do you have your loyalty card?
  #Person2#: Yes, here you are. And here's my credit card, too.
  #Person1#: Thank you. Right, your room number is 105. Here's your key and receipt. Thank you for choosing our hotel again, sir.
  #Person2#: Thank you, goodbye.
  #Person1#: Goodbye.