answer: #Person2# tells #Person1# to get everything gift-wrapped in the gift-wrapping department.
documents: #Person1#: OK. I'd like to have everything gift-wrapped, please.
  #Person2#: I'll give you the boxes. You can then go to our gift-wrapping department.
  #Person1#: Is it on this floor?
  #Person2#: It's on the first floor, to the right of the main entrance.
  #Person1#: Thank you.
  #Person2#: Have a nice holiday!
  #Person1#: You, too. Thanks for your help.