answer: Monica wants to go to the human resource department. #Person2# confirms her appointment and shows her the way.
documents: #Person1#: Excuse me, could you please show me the way to the human resource department?
  #Person2#: Yes, but have you made an appointment ahead?
  #Person1#: Yes, of course. I am Monica. I have made an appointment with your HR manager.
  #Person2#: Just a minute please. I'll make a call to the HR office.
  #Person1#: Yes, they confirm your appointment. Please come in. It is on the 3rd floor, room 3106. You can take the right elevator as the left on is in maintenance today.
  #Person2#: Thank you very much.
  #Person1#: You're welcome.