answer: #Person2# wants to pay her telephone bill. #Person1# tells #Person2# that #Person1# is happy to help #Person2# use the ATM machines.
documents: #Person1#: Hello, Madam. Are you alright?
  #Person2#: I'm here to pay my telephone bill. I usually go to the post office, but I was told that I could take care of it here. Is that right?
  #Person1#: Yes, that's correct, Madam. You don't need to go to a counter at all, you can use one of our ATM machines. I'll be more than happy to help you.
  #Person2#: I don't usually like to use Atms, I like dealing with a real person, you see.
  #Person1#: I know it does seem a little daunting, but once you get used to it, it will save you a lot of time and trouble.