answer: #Person1# introduces the services of Personal Internet Banking to #Person2# and #Person2# feels interested.
documents: #Person1#: Hello, Personal Banking. How may I help you?
  #Person2#: Hi there. I'm calling about Personal Internet Banking, what details can you give me?
  #Person1#: Personal Internet Banking is a self service financial service that is based on the Internet. It can be used by both businesses and individuals. We offer an online payment service, Personal Net Banking, which includes services such as account transfers, personal foreign exchange trading. You can also get account management services, online bill payment, for household bills like gas and electricity...
  #Person2#: That sounds good. At the moment I spend ages queuing at the post office to pay my bills.