answer: #Person1# complains to #Person2# the toilet in her room doesn't work properly. #Person2# apologizes and changes her room.
documents: #Person1#: Could I see the manager please? I have a complaint to make.
  #Person2#: Yes, I'm the manager here. What can I do for you, Madam?
  #Person1#: Did you have the room checked before we move in?
  #Person2#: Which room are you in?
  #Person1#: 1808. The toilet doesn't work properly. The water doesn't run in the shower.
  #Person2#: I'm awfully sorry to hear that. ( After checking ) I'll turn to it right away. I do apologize. We'll change your room to 2002.
  #Person1#: That's not bad. Thanks for your help.
  #Person2#: It's my pleasure, Madam.