answer: Terry asks #Person2# to send a housekeeper to clean up the room they have just checked in.
documents: #Person1#: Hello, is this housekeeper?
  #Person2#: Yes ma'am, may I help you?
  #Person1#: This is room eleven-seven and we have just checked in.
  #Person2#: Yes?
  #Person1#: Our room hasn't been cleaned up yet. So would you send one of your housekeepers to clean up our room?
  #Person2#: Oh, yes, ma'am. We'll come right away then. Your room number and your name, please.
  #Person1#: Our room number is eleven-seven and my name is Terry Chen.
  #Person2#: Thank you. Would you hang up and wait?