answer: #Person2# finds there were charges on the debit card that #Person2# never made. #Person1# will do an investigation and freeze those charges.
documents: #Person1#: What can I do for you today?
  #Person2#: I have an issue.
  #Person1#: What is your problem?
  #Person2#: There were charges on my debit card that I never made.
  #Person1#: Do you have a statement for your debit card?
  #Person2#: I do.
  #Person1#: Which charges are you talking about?
  #Person2#: It's the last four charges.
  #Person1#: We're going to have to do an investigation.
  #Person2#: Is that going to take long?
  #Person1#: I'm not sure, but in the meantime we will freeze these charges.
  #Person2#: That's wonderful. Thank you.