answer: #Person1# is checking out and tells #Person2# enjoyed #Person2#'s stay except for the cockroaches in the room. #Person2# apologizes.
documents: #Person1#: Hi, I'm out of here. Here's my key.
  #Person2#: Give me just a few seconds, sir, and I'll hand you your receipt. Here you are.
  #Person1#: Thank you.
  #Person2#: I hope you enjoyed your stay, sir.
  #Person1#: I only had nine little problems here. Other than that, I enjoyed my stay, and I loved the city.
  #Person2#: I apologize again for the cockroaches, sir. I hope you have a nice trip home.