answer: #Person2# calls customer service because she received a bag in the wrong size which is for a trip only two days away. Anthony apologizes and will send the correct one overnight.
documents: #Person1#: Customer Service. Anthony Grant speaking. How may I help you?
  #Person2#: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I'm planning to use that bag during our vacation in Mexico. But it doesn't seem possible any more, because we'll take off on Saturday. It's only 2 days away. What am I supposed to do?
  #Person1#: I'm really sorry, madam. I'll check right away. Would you please tell me your order number?
  #Person2#: It's CE2938.
  #Person1#: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again.
  #Person2#: OK, well. Thank you.
  #Person1#: Thank you, madam, for choosing Lynch Mail. I hope you have a wonderful vacation.