answer: Mr. Kowalski tells #Person1# that he is in Beijing and tells his passport number. #Person1# helps him stop his card and informs him how to get cash.
documents: #Person1#: Hello, Mr. Kowalski?
  #Person2#: I'm here, hello.
  #Person1#: Which city are you staying in right now? And the name of your hotel?
  #Person2#: I'm in Beijing, at the Weston Hotel.
  #Person1#: Do you have your passport with you? Or do you by any chance know the number?
  #Person2#: I don't have it to hand, but I know the number. It's 16211469 9. Can you do anything, like stop the card for example?
  #Person1#: Let me repeat that back to you, 16211469 9. That's just what I've done, Mr. Kowalski, I've stopped your card temporarily.
  #Person2#: But, what do I do if I need cash?
  #Person1#: You can go to any branch of IBA and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
  #Person2#: Thank you so much. I'll find the nearest branch and come in tomorrow. Thanks again for all of your help.