answer: #Person1# checks in the hotel and asks about the breakfast, exercise room, wireless Internet, and refrigerator. #Person1# wants to change the hotel because the amenities are not free. #Person1# decides to stay in the hotel after #Person2# informs #Person1# about the cancellation fee.
documents: #Person1#: Hi. I have a reservation for tonight, and I just want to check in.
  #Person2#: Sure. What's your name?
  #Person1#: Uh. Mike Adams.
  #Person2#: Okay. Let me check here. Um. Here's your key to open your door. You're in room 360. Just walk down this hall [Okay.], and you'll see the elevators on your right.
  #Person1#: Oh, okay, and what time is the restaurant open for breakfast?
  #Person2#: It serves breakfast from 6:30-10 a.m.
  #Person1#: Oh, okay. And, uh, where's the exercise room? I'd like to, you know, run a couple of miles before going to bed tonight.
  #Person2#: It's on the second floor, and it's open until 10 tonight [Okay.], but the treadmill isn't working.
  #Person1#: Oh, oh well. And one final question. Do you have wireless Internet in the rooms?
  #Person2#: We DO [Ah!]... for $7.95 a night.
  #Person1#: Uhhh, I thought something like that would be free.
  #Person2#: No, sorry, sir but you can get free wireless access if you sit in the parking lot on the far north side. [Oh!] You see, the hotel next to us has wireless and ....
  #Person1#: Oh, great. Um, and uh ... forget that. And every room has a refrigerator, right?
  #Person2#: Well, we can have one put in your room for an additional ten dollars a night.
  #Person1#: Ahhhh. I thought something like that would be included in the price of the room.
  #Person2#: Sorry, sir.
  #Person1#: Well, you know, it ... it kind of irks me it when hotels nickel-and-dime their customers like this. I mean, I checked with sev(eral hotels) ... I mean I checked with sev(eral hotels) ...
  #Person2#: You really should have checked this one too, shouldn't you have, buddy.
  #Person1#: (Laughing) I ... I guess that I ... I'm all flustered now. I mean all the other hotels provide these amenities for free.
  #Person2#: Sorry, sir. It's just the way it is at this hotel.
  #Person1#: And the bed? Is that extra too?
  #Person2#: Of course ... NOT.
  #Person1#: Oh. I've had it. I'll just try the hotel across the street. I'm sure they'll give me better service.
  #Person2#: Okay, but you'd be canceling your reservation here, so we'll have to charge you a cancellation fee of 50% of the cost of the room.
  #Person1#: Ahhhh, forget it. I can't win either way. What's my room again?
  #Person2#: Three sixty (360).
  #Person1#: Ughhhhhh!!!