answer: #Person1# reserved a car from ABC company but #Person2# hasn't arranged any car. #Person1# asks for a refund.
documents: #Person1#: Hello, is this the ABC company?
  #Person2#: Yes, may I help you?
  #Person1#: We have just arrived from Tokyo only... looking for a reserve car of your company. All of above, we cannot find it.
  #Person2#: What is your reservation number?
  #Person1#: Our reservation number is J - 221.
  #Person2#: Let me see. Oh, yes, we have your reservation number.
  #Person1#: You mean you haven ' t arranged any car?
  #Person2#: I ' m sorry to say no.
  #Person1#: Here I ' ll take taxi instead, how do you refund us?