answer: #Person2# serves #Person1# the wrong food twice. #Person1# wants a refund but #Person2# can only let her order something else.
documents: #Person1#: What is this? I didn't order that.
  #Person2#: I'm terribly sorry. May I have your order again? I'll get it right away.
  #Person1#: I've ordered savory pork and coleslaw.
  #Person2#: I'm sorry. I must have made a mistake. I'll bring them for you at once.
  #Person1#: Hey! What is this?
  #Person2#: Pardon me, Miss. But didn't you order chicken soup?
  #Person1#: Oh, Is that what this is?
  #Person2#: I believe so. But if it really bothers you, I'll replace it for you.
  #Person1#: No, don't replace it. Give a refund.
  #Person2#: Sorry. I'm afraid we can't. But you may order something else instead.
  #Person1#: Oh, really? Give me a clam soup.
  #Person2#: Okay, Miss.
  #Person1#: Thank you.
  #Person2#: I hope you enjoy your dinner.