answer: Mr. Durgin booked a single room, but the hotel reserves a suite. #Person1# explains that's because they are full. Mr. Durgin accepts.
documents: #Person1#: Yes, sir. May I help you?
  #Person2#: I have a reservation for tonight. John Durgin.
  #Person1#: Just a moment, please. Let me check. That's right. You have a reservation for a two-room suite for tonight.
  #Person2#: I'm afraid there's been a mistake. I only reserve a single room, not a suite.
  #Person1#: I'm sorry, Mr. Durgin, but this is what is available. Your reservation arrived too late to have a single. There's a large conference in town this week and we're full up.
  #Person2#: Well, if that's the way it is, I'll have to take it.
  #Person1#: Please sign the register here. Your suite is 526.
  #Person2#: Thank you.
  #Person1#: The lift is on your right, sir, and I'll have your bags sent up in a moment.
  #Person2#: Fine, thanks.