answer: #Person1# has a couple of problems with the flat. #Person1# hasn't had hot water for a couple of days and there wasn't a fridge as it had been advertised. #Person2# will send someone over this afternoon and promises to pay #Person1# for the new fridge.
documents: #Person1#: Good morning, I'm one of the students who rented your flat. It's 55 Park Road.
  #Person2#: Oh, yes. Everything all right?
  #Person1#: Not exactly. I'm afraid there are a couple of problems.
  #Person2#: Oh! I'm sorry to hear that. What kind of problems?
  #Person1#: Well, we haven't had any hot water for a couple of days now. I wonder if you could send someone to have a look at it.
  #Person2#: Of course. I'll get someone to come around at the weekend.
  #Person1#: Well, could he come around a bit sooner? I don't think we can manage until the weekend.
  #Person2#: I see. Okay. I'll send someone over this afternoon then.
  #Person1#: There's also the matter of the fridge. We all assumed there would be one in the flat when we moved in, because that's what we read from the advertisement in the newspaper.
  #Person2#: Ah, yes. Sorry about that. I got rid of the old fridge, but I didn't get around to ordering a new one yet. I'm really sorry. I'll order one today and get it delivered to you tomorrow.
  #Person1#: We bought one on the Internet actually. But could you pay us back?
  #Person2#: Of course. Just tell me how much you paid for it.
  #Person1#: It's 260 pounds. Thank you.