answer: #Person2# claims there's a problem with #Person2#'s telephone bill. #Person1# takes the call off and takes the charge off #Person2#'s bill.
documents: #Person1#: Next, please.
  #Person2#: Yes, I just received a telephone bill and there's a problem with it.
  #Person1#: And what exactly is the problem?
  #Person2#: There is a call to Finland on there, and I don't know anyone in Finland. I'm upset. Could you please take the charge off my bill?
  #Person1#: May I see your bill please?
  #Person2#: Certainly, there it is, on July first. I really don't know anybody in Finland.
  #Person1#: OK, don't worry. I'll take the call off. Let's see it was $60. Your bill was $84, minus 60 dollars. So, your new total is $24. I'm very sorry about the fault.
  #Person2#: And that's OK.