answer: #Person1#'s amenities bill says #Person1# owes $10 for a movie, but #Person1# never ordered one. #Person2# explains and tells #Person1# what #Person2# can do, but #Person1# isn't satisfied.
documents: #Person1#: My amenities bill says that I owe $ 10 for a movie, but I never ordered one.
  #Person2#: Let's see. It says that you were charged Monday at 9:00 p. m. for the movie'Titanic. '
  #Person1#: That's absolutely wrong! I was out exploring the city Monday night.
  #Person2#: Okay, let me see what I can do for you.
  #Person1#: Thank you. I didn't think it would be this simple.
  #Person2#: I can take the $ 10 off your bill, but I need to charge you $ 2 for the service.
  #Person1#: Are you serious? I have to pay $ 2 for a movie I never watched?
  #Person2#: Unfortunately, sir, it's how the computer is programmed.
  #Person1#: This is outrageous! I'm never coming back to this hotel again!
  #Person2#: I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.