answer: #Person2# helps #Person1# to check out and asks for feedback on the hotel service. #Person1# generally enjoyed the stay.
documents: #Person1#: Hi, I want to check out. Here is my room key.
  #Person2#: One second, sir, while I print out your receipt. Here you are.
  #Person1#: Thanks.
  #Person2#: May I ask, sir, if you enjoyed your stay?
  #Person1#: Well, except for one night, I enjoyed the hotel. And I loved New York, of course.
  #Person2#: Thank you for your honesty. I assure you there will be no cockroaches next time.