answer: #Person2# makes a flight reservation to Los Angeles with #Person1#'s assistance.
documents: #Person1#: Good afternoon. Swiss Airline. Miss Grown speaking. Can I help you?
  #Person2#: Yes. I'd like to make a reservation to Los Angeles on Sep. 19th.
  #Person1#: Just a moment, please. Let me check for you. ( A moment later ) Thank you for waiting. I am sorry but our flights are fully booked on that day. The next available flight leaves at 4:00 pm on 20th. Shall I reserve you a seat on it?
  #Person2#: Yes, please, thank you.