answer: #Person2# wants #Person1# to get his hair trimmed a little. #Person1# persuades him to have today's special but #Person1# does the haircut terribly and #Person2# is unsatisfied.
documents: #Person1#: Hi. How can we help you today?
  #Person2#: Yeah. I'd like to get my hair trimmed a little. Nothing fancy. Just a basic trim.
  #Person1#: Well, can we interest you in today's special?
  #Person2#: Um ... Nah, nah ...
  #Person1#: We'll shampoo, cut, (and) style your hair for one unbelievable low price of $9.99 (nine ninety-nine). Plus, we'll give you a clean shave and a back massage to help you relax.
  #Person2#: Well, I don't know. I don't have much time, and ...
  #Person1#: Best service in town!
  #Person2#: Well, okay, I'll have the complete service today, but as I said before, I just want to get my hair trimmed. A little off the top and sides. That's all. I mean, that's all.
  #Person1#: No problem. Relax. You're in good hands. Okay, here we go. Now, how does this thing work?
  #Person2#: Huh? Wait. You know what you're doing, right?
  #Person1#: Relax, sir, relax. I've been doing this for ten [cough] [Ten what?] Sit back and relax. So, what do you do for a living?
  #Person2#: I'm a lawyer, specializing in workplace accidents, and I'm in town for a very important job interview, and ...
  #Person1#: Oops.
  #Person2#: What do you mean oops. Hey, can I see a mirror?
  #Person1#: Nothing to worry about, sir. Relax. I'm just making some adjustments to the hair trimmer. There we are. Okay ...
  #Person2#: Ouch. That hurt. That really hurt! What are you doing anyway?
  #Person1#: Nothing to worry about, sir. Relax.
  #Person2#: That's what you just said a minute ago, and look at all of my hair on the floor. And how much are you really cutting off? And where's a mirror?
  #Person1#: Oh. And time for the shampoo. Just lean back, and we'll wash your hair away.
  #Person2#: You mean what's left of it?
  #Person1#: Relax. [Your favorite word ...] Relax.
  #Person2#: Hey, hey, and you got shampoo in my eyes. I can't see. Where's the towel?
  #Person1#: Relax, sir, relax. I'm almost finished.
  #Person2#: Yeah, just wait till I get finished with you!
  #Person1#: Okay, okay, now let's dry your hair, put a little styling jell in it, and now style it with a blow dryer, and brush. voila!
  #Person2#: Hey, what happened to my hair? You butchered it! And what's left of my hair turned purple. What kind of prank are you trying to pull here anyway? Are you even a licensed beautician?
  #Person1#: Well, sir. We offer a money-back guarantee on all our work, so if you're not completely satisfied ...
  #Person2#: Satisfied? I'm anything but satisfied. I want to talk to the manager ... now!
  #Person1#: I'm sorry, but he's on vacation, and he left me in charge, so if you ...
  #Person2#: How in the world am I supposed to go to my job interview looking like this? Forget it, forget it. Is there anyplace in this town that can give a decent haircut and fix this damage?
  #Person1#: Well, my brother works next door, and he offers a complete package for ....
  #Person2#: I know, nine, ninety-nine. I've had it. Forget I even asked.