answer: #Person1# wants to exchange the stereo. #Person2# offers #Person1# a receipt for store credit and asks #Person1# to take it back to the stereo station.
documents: #Person1#: Hi, there's a problem with this stereo. I'd like to return it, please.
  #Person2#: What's the problem?
  #Person1#: The tape player doesn't work.
  #Person2#: O. K. Do you have your receipt?
  #Person1#: Yes, here you are.
  #Person2#: Thank you. Do you want your money back, or would you like to exchange it?
  #Person1#: I think I'd like to just get another stereo, please.
  #Person2#: O. K. Here's a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.
  #Person1#: Thanks a lot.
  #Person2#: No problem. Thank you.