answer: #Person2# helps #Person1# book a direct flight to New York.
documents: #Person1#: I'd like to book a flight to New York, please.
  #Person2#: Certainly sir, what date?
  #Person1#: May first.
  #Person2#: May first. Single or return?
  #Person1#: Return, please. I'd like a direct flight if possible.
  #Person2#: Sure, what class do you like?
  #Person1#: Economy class will be fine.