answer: #Person2# lost #Person2#'s Traveller's Cheques and #Person1# asks #Person2# to fill in a form and offer reference numbers.
documents: #Person1#: Sir, are you alright? Just try to calm down, Sir. What's happened?
  #Person2#: I've lost my Traveller's Cheques, all of them.
  #Person1#: OK, just take a deep breath, Sir. Everything is going to be fine. Here's a form to report missing Traveller's Cheques, whatever the reason. Please fill it in and we can get moving on this.
  #Person2#: I see. You need the reference numbers? For each cheque?
  #Person1#: Yes, Sir. Do you have that information with you? At this bank, we always recommend our customers write down the reference number of each Traveller's Cheque and keep it in a safe place away from the Traveller's Cheques.