answer: #Person1#'s dish hasn't arrived, so #Person2# checks the order and offers a free glass of wine for the inconvenience.
documents: #Person1#: Excuse me.
  #Person2#: Yes, Miss, what can I do for you?
  #Person1#: I ordered my dish about a half an hour ago, but it hasn't arrived yet.
  #Person2#: I'm sorry for that, I'm going to check with the chef right now. Miss, I just checked with the kitchen, and they said your order will be coming right up next. Oh, here comes.
  #Person1#: Thank you.
  #Person2#: Miss, I'm very sorry for the delay, please enjoy this. Free a glass of wine for inconvenience. Again I'm terribly sorry to make you wait so long.
  #Person1#: It doesn't matter.