answer: Jenny Clinton inquires about the remittance sent a week ago. #Person1# tells Jenny the remittance hasn't arrived yet and advises her to leave the phone number for contact when the remittance arrives.
documents: #Person1#: Good morning, Madam. Can I help you?
  #Person2#: Yes, I'Ve come to inquire about a 6, 000- dollar remittance from California. Has it arrived?
  #Person1#: May I have your name, please?
  #Person2#: My name is Jenny Clinton.
  #Person1#: I see. Wait for a moment please. I am sorry, Mrs. Clinton, but the remittance doesn't appear to have arrived yet.
  #Person2#: Really? It should have arrived. It was sent a week ago.
  #Person1#: If the money was sent by cable, it would have taken about one or two days. But if it was sent by airmail, it would take at least one week.
  #Person2#: Well, then I'll come again the day after tomorrow.
  #Person1#: Or would you like us to phone you when the money arrives?
  #Person2#: That would be very kind of you.
  #Person1#: Could you please tell me your phone number, so we'll give you a ring as soon as the remittance has arrived?
  #Person2#: The phone number is 328 6765 extension 105.
  #Person1#: Thank you. We'll inform you in time. Goodbye.