answer: #Person2# helps Steven to correct a mistake with the name of his bank card.
documents: #Person1#: Excuse me. Something is wrong with my bank card. Can you help me?
  #Person2#: Yes. What's the problem?
  #Person1#: Just a mistake with my name. It should be issued as Steven, but the card is under the name ' Steven '.
  #Person2#: Oh, I am very sorry about that. It's our fault. I will arrange someone to correct it immediately.
  #Person1#: OK, no problem. To err is human.
  #Person2#: Anyway, we apologize for the inconvenience we have brought you. Please just wait for a moment, and it will be fixed.
  #Person1#: Thank you very much.