answer: #Person2# wants to return the chicken but #Person1# can't refund her because she doesn't have the receipt. #Person2# is angry about it but then gets embarrassed when she finds she's in the wrong supermarket.
documents: #Person1#: Can I help you, Madam?
  #Person2#: Yeah, I am returning this chicken. This is the oldest, toughest bird I've ever seen, and on top of that, it's spoiled.
  #Person1#: Well. I'm sorry this has happened. I'll give you a new one. Do you have your receipt?
  #Person2#: My receipt? No, I don't have my receipt. I threw it out already.
  #Person1#: Look, Madam, I'm sorry, but no receipt, no refund. That's the company policy.
  #Person2#: You'd better give my money back right now, or else, you are going to be in hot water.
  #Person1#: Look, I'm sorry, but the policy is 'No receipt, no refund'. That's just the way it is.
  #Person2#: What? This is ridiculous. Look, you don't seem to understand. My friend had recommended Brown's. So I came to this store and I bought this chicken.
  #Person1#: Well, you see. That's the problem. This isn't Brown's supermarket.
  #Person2#: This isn't Brown's?
  #Person1#: No, Brown's is across the street.
  #Person2#: Oh, I am so sorry. I am so embarrassed that I could die.
  #Person1#: Well.
  #Person2#: Please forgive me.
  #Person1#: That's all right. We all make mistakes. Now, what I want you to do is: You take this chicken and you go across the street to Brown's and you shake it in their manager's face.