answer: #Person2# phones to ask for advice about personal finance. Lucie answers and tells #Person2# about their service.
documents: #Person1#: Personal Finance Department, Lucie speaking, how may I help?
  #Person2#: Hello there. I need some advice about personal finance. Could you help me please?
  #Person1#: That's no problem. What exactly would you like to know?
  #Person2#: Well, I've been very busy recently and I'm having trouble keeping up to date with everything, so I just wondered what exact service you offer.
  #Person1#: We have a wonderful new service which provides a wide range of banking services, 24/7, wherever you are.
  #Person2#: That sounds perfect and just what I'm looking for.