answer: #Person2# inquires #Person1# about loans. Since #Person2# doesn't have a long history with Lincoln Bank, #Person1# asks about #Person2#'s credit rating, then #Person2# offers the details of #Person2#'s former bank.
documents: #Person1#: Welcome to Lincoln Bank. Are you a new customer?
  #Person2#: Yes, I am. I opened an account with you about a month ago, but today I'm here to see about a loan of some kind.
  #Person1#: I see. As you don't have a long history with us, we will have to check your credit rating with your previous bank before we can promise any loan to you.
  #Person2#: Yes, that's fine. My credit is good ; I banked at my former bank for many years.
  #Person1#: May I ask why you decided to switch your account to us?
  #Person2#: Haha! Actually, I felt that your array of services is much better than what my old bank had on offer. Plus, I've got plenty of friends who bank with you and they are extremely happy.
  #Person1#: We always welcome new business. If you can give me the details of your former bank, including your account number we can begin.
  #Person2#: I have everything right here. I'll let you go through that and come back. I'd like to have a good read of your materials to make sure I make the right choice.