answer: #Person2# tells #Person1# customers think the products are excellent, but the problems lie in the system and the salespeople.
documents: #Person1#: Are the people in the store buying our products?
  #Person2#: Well, we have good products. Customers think that the products are excellent.
  #Person1#: But you don't order the products on time.
  #Person2#: The problem isn't there. It's the central computer in New York.
  #Person1#: We must improve this system.
  #Person2#: OK. Another problem is the salespeople. Customers aren't happy with the service.
  #Person1#: But it's difficult to find staff who know about sporting goods, we must increase pay and find better people.
  #Person2#: I don't agree. I think we must train the staff that we have.