answer: #Person1# asks for indemnity for the loss from #Person2# because about 50 % of the consigned pineapple cases got damaged during loading, with the certificate issued by the Health Department.
documents: #Person1#: I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50 % of the sixty cases of pineapples were leaking.
  #Person2#: It's rather an unusual case. Have you found the cause of leaking?
  #Person1#: It's simply because the tins were damaged.
  #Person2#: It appears to be the only case to us, that the goods have been damaged on the way.
  #Person1#: I am sorry to say it's not on the way, but during loading. The tins inside the cases were broken evidently through rough handling.
  #Person2#: Could you offer us a certificate issued by your Health Department?
  #Person1#: Certainly. Here you are. Our health authorities said they were no longer suitable for human consumption. I have to remind you that our terms are CIF Hamburg. I hope you would indemnify us for the loss, so it wouldn't be so heavy on us.
  #Person2#: Now we are prepared to settle the issue with you amicably.