answer: #Person2# wants to get a mortgage from IBA and wants to know the interest rates. #Person1# introduces some payment plans and will get their Mortgage Adviser for #Person2# to discuss details.
documents: #Person1#: Welcome to IBA. Do you need any assistance?
  #Person2#: Yes, please. I'm hoping to get a mortgage from you and was wondering about your interest rates.
  #Person1#: I see. We offer Personal Housing Loans, or mortgages, at a rate of 0. 42 % per month.
  #Person2#: That's pretty much the same as I've been quoted at other banks.
  #Person1#: We offer many different payment plans. Would you be looking at long-term or short-term? Are you looking at a 10 - year repayment plan?
  #Person2#: Definitely. I want to get my mortgage paid off as soon as I can.
  #Person1#: Then we can certainly help you with that. You see, for shorter term loans, we can offer an even more competitive interest rate.
  #Person2#: Mmmm. . . that does sound interesting. Is there anyone available I can talk with about this in more detail?
  #Person1#: I'll get our Mortgage Adviser for you. Please take a seat, I won't be a minute.