answer: #Person2# phones XYZ Accounting to ask Brian Robinson about #Person2#'s tax return. #Person1# tells #Person2# Robinson isn't available and suggests transferring #Person2# to Gina Bowers for help.
documents: #Person1#: Hello, XYZ Accounting.
  #Person2#: Hello, could I speak to Brian Robinson, please?
  #Person1#: Mister Robinson is in a meeting right now. Can I put you through to his voicemail?
  #Person2#: No thanks, I'll try back later. I just have a couple of quick questions about my tax return.
  #Person1#: Oh, maybe another accountant could help you. I think Gina Bowers could answer your questions. I'll transfer you if you like?
  #Person2#: Yes, that would be great. Thank you.