answer: #Person2# lost the credit card. #Person1# helps #Person2# lock the card and asks #Person2# to renew the account and get a new card a week later.
documents: #Person1#: Hello, what can I do for you?
  #Person2#: Hello. I'm sorry to tell you that I've lost my credit card this morning. I want to report the loss and replace a card.
  #Person1#: Don't worry. I will help you soon. Please fill in this form first. And write down your name, your account number and the amount in your card please.
  #Person2#: Done!
  #Person1#: OK. May I see your ID card? ( B passed his ID card. ) Please wait for a moment. Let me go and check the account. ( A few minutes later. ) We have locked your card. You can come here to renew the account and get a new card a week later. Your money will not be lost.
  #Person2#: Thank goodness.
  #Person1#: Please pay 10 yuan, the handling charge.
  #Person2#: OK! Thank you very much. See you a week later.
  #Person1#: See you!