answer: Mrs. Bates calls the reception to ask about her clothes at the laundry. #Person2# puts her through to the housekeeper.
documents: #Person1#: Hello. Is that reception?
  #Person2#: Yes, madam.
  #Person1#: This is Mrs. Bates, Room 504. I sent some clothes to the laundry this morning. But they are not back yet. You see, we are leaving early tomorrow morning.
  #Person2#: Just a moment, madam. I'll put you through to the housekeeper.