answer: #Person1# and #Person2# discuss who caused the damage. #Person2# agrees to give #Person1# 30% off.
documents: #Person1#: Just whose fault is this damage?
  #Person2#: The order was in good shape when it left out factory.
  #Person1#: It certainly didn't arrive here that way.
  #Person2#: We'll make it right with you, of course.
  #Person1#: How about taking the damaged portion at a lower price?
  #Person2#: What kind of price did you want?
  #Person1#: I was thinking of 30 % off.
  #Person2#: That will probably be Ok.