responses_create_params dict | task_id stringlengths 12 35 | customer stringlengths 13 13 | user_scenario dict | evaluation_criteria unknown | initial_state unknown | opening_message stringlengths 21 677 |
|---|---|---|---|---|---|---|
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbstmtwin_0005 | CUST_782644F9 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a duplicate statement from April 1, 2026 t... | {
"actions": [
{
"action_id": "edgbstmtwin5_0",
"name": "get_account_details",
"arguments": {
"account_ids": [
"SB6960826090"
]
}
},
{
"action_id": "edgbstmtwin5_1",
"name": "get_transaction_history",
"arguments": {
"account_id": ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_782644F9"
}
}
} | Can I get a duplicate statement for the period starting April 1st up to today? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbstmtwin_0030 | CUST_D80DD3F8 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a duplicate statement from ... | {
"actions": [
{
"action_id": "edgbstmtwin30_0",
"name": "get_account_details",
"arguments": {
"account_ids": [
"SB7754803401"
]
}
},
{
"action_id": "edgbstmtwin30_1",
"name": "get_transaction_history",
"arguments": {
"account_id"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_D80DD3F8"
}
}
} | Could you check and send me a statement from April 1st this year up to today? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbstmtwin_0067 | CUST_BF2BA6F1 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a duplicate statement from April 1, 2026 to today — but if your account is newer than that, the correct sta... | {
"actions": [
{
"action_id": "edgbstmtwin67_0",
"name": "get_account_details",
"arguments": {
"account_ids": [
"SB8808841730"
]
}
},
{
"action_id": "edgbstmtwin67_1",
"name": "get_transaction_history",
"arguments": {
"account_id"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_BF2BA6F1"
}
}
} | Please prepare a duplicate statement covering April 1st onward, through today. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbstmtwin_0157 | CUST_EA986872 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": {
"domain": "banking",
"reason_for_call": ... | {
"actions": [
{
"action_id": "edgbstmtwin157_0",
"name": "get_account_details",
"arguments": {
"account_ids": [
"SB6710936320"
]
}
},
{
"action_id": "edgbstmtwin157_1",
"name": "get_transaction_history",
"arguments": {
"account_i... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_EA986872"
}
}
} | Could you check and send me a statement from April 1st this year up to today? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbtwocards_0649 | CUST_50F81A22 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your ZYPHRAX Debit card temporarily frozen (just misplaced, might turn up) and your ZYPHRAX Credit card per... | {
"actions": [
{
"action_id": "edgbtwocards649_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD83301",
"CARD69415"
]
}
},
{
"action_id": "edgbtwocards649_1",
"name": "toggle_card_freeze",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_50F81A22"
}
}
} | I need a temporary freeze on one card and a permanent block on a different card — please keep them straight. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbtwocards_0654 | CUST_DFFD6519 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your ORVELIX Debit card temporarily frozen (just mispla... | {
"actions": [
{
"action_id": "edgbtwocards654_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD49684",
"CARD70017"
]
}
},
{
"action_id": "edgbtwocards654_1",
"name": "toggle_card_freeze",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_DFFD6519"
}
}
} | One of my cards is just missing for now, the other is definitely compromised — freeze the first, block the second for good. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbtwocards_0669 | CUST_0D1EC417 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your ZYPHRAX Debit card temporarily frozen (just misplaced, might turn up) and your SWARNIX Credit card per... | {
"actions": [
{
"action_id": "edgbtwocards669_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD53125",
"CARD75273"
]
}
},
{
"action_id": "edgbtwocards669_1",
"name": "toggle_card_freeze",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_0D1EC417"
}
}
} | I've got two cards to deal with — freeze one temporarily since it's just misplaced, and permanently block the other, it's compromised. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_edgbtwocards_0699 | CUST_E8E8C615 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your ZYPHRAX Credit card temporarily frozen (just misplaced, might turn up) and your ZYPHRAX Debit card per... | {
"actions": [
{
"action_id": "edgbtwocards699_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD64811",
"CARD93916"
]
}
},
{
"action_id": "edgbtwocards699_1",
"name": "toggle_card_freeze",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_E8E8C615"
}
}
} | I've got two cards to deal with — freeze one temporarily since it's just misplaced, and permanently block the other, it's compromised. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpbal_0053 | CUST_33C48A59 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You just want to know your current balance, nothing else.",
"known_... | {
"actions": [
{
"action_id": "hpbal53_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB6195555613"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent looks up and reports the customer's current available savings balance.... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_33C48A59"
}
}
} | Hiya, can you pull up my balance? Nothing urgent, just curious. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpbal_0057 | CUST_28F3840A | {
"persona": "You are a relaxed, friendly customer having an easy, everyday conversation with your bank. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking"... | {
"actions": [
{
"action_id": "hpbal57_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB7794504323"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent looks up and reports the customer's current available savings balance.... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_28F3840A"
}
}
} | Hi, just wanted to check my balance before I make a payment. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpcard_0004 | CUST_4F8B89E3 | {
"persona": "You are a relaxed, friendly customer having an easy, everyday conversation with your bank. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to see your card's current status and limits, o... | {
"actions": [
{
"action_id": "hpcard4_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD84782"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent retrieves and shares the customer's card details."
],
"reward_basis": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_4F8B89E3"
}
}
} | Hello! I wanted to check my card's status, could you help? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpcard_0012 | CUST_9A54733A | {
"persona": "You are cheerful and casual — this is a routine ask, nothing stressful about it. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": ... | {
"actions": [
{
"action_id": "hpcard12_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD97945"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent retrieves and shares the customer's card details."
],
"reward_basis": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_9A54733A"
}
}
} | Quick one — can you check the details on my card for me? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpcard_0016 | CUST_90101599 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to see your card's current status and limits, out of curiosity... | {
"actions": [
{
"action_id": "hpcard16_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD26268"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent retrieves and shares the customer's card details."
],
"reward_basis": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_90101599"
}
}
} | Hey, just wanted to double-check my card limits, could you check? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpcard_0060 | CUST_DAF3A6F0 | {
"persona": "You are a practical, low-fuss customer who just wants a straightforward answer. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": {... | {
"actions": [
{
"action_id": "hpcard60_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD66358"
]
}
}
],
"communicate_info": [],
"nl_assertions": [
"Agent retrieves and shares the customer's card details."
],
"reward_basis": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_DAF3A6F0"
}
}
} | Hey, mind pulling up my card information? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpemi_0092 | CUST_61C996BF | {
"persona": "You are in a good mood and mention it — you're not in any hurry and are pleasant throughout. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You're casually exploring a home loan of about ₹500000... | {
"actions": [
{
"action_id": "hpemi92_0",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "home_loan"
},
"compare_args": [
"product_type"
]
},
{
"action_id": "hpemi92_1",
"name": "calculate_emi",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_61C996BF"
}
}
} | Hi there, before I decide on a loan I wanted to check the monthly payment. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpemi_0095 | CUST_2D8427CE | {
"persona": "You are a relaxed, friendly customer having an easy, everyday conversation with your bank. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account.",
"instruct... | {
"actions": [
{
"action_id": "hpemi95_0",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "personal_loan"
},
"compare_args": [
"product_type"
]
},
{
"action_id": "hpemi95_1",
"name": "calculate_emi",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_2D8427CE"
}
}
} | Hello! Could you help me estimate a loan's EMI before I commit to anything? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpemi_0120 | CUST_51751D9A | {
"persona": "You are cheerful and casual — this is a routine ask, nothing stressful about it. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You're mildly anxious about the whole process and seek reassurance at each step.",
"instructions": {
"domain": "banking",
"reas... | {
"actions": [
{
"action_id": "hpemi120_0",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "personal_loan"
},
"compare_args": [
"product_type"
]
},
{
"action_id": "hpemi120_1",
"name": "calculate_emi",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_51751D9A"
}
}
} | Hi! I'm thinking about taking a loan and wanted to understand the numbers. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpgold_0023 | CUST_951D8DAF | {
"persona": "You are a first-time-this-week caller who's easygoing and happy to chat while the agent helps. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You're calm and conversational, happy to chat briefly between steps.",
"instructions": {
"domain": "banking",
"re... | {
"actions": [
{
"action_id": "hpgold23_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 24
}
},
{
"action_id": "hpgold23_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 50,
"purity_karat": 24,
"gold_r... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_951D8DAF"
}
}
} | Hey, quick question about gold loans — got a minute? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpgold_0036 | CUST_DB4BBFCF | {
"persona": "You are cheerful and casual — this is a routine ask, nothing stressful about it. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": ... | {
"actions": [
{
"action_id": "hpgold36_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 24
}
},
{
"action_id": "hpgold36_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 10,
"purity_karat": 24,
"gold_r... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_DB4BBFCF"
}
}
} | Hey, quick question about gold loans — got a minute? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpgold_0083 | CUST_A4DFEB9D | {
"persona": "You are a practical, low-fuss customer who just wants a straightforward answer. You are cooperative and answer whatever the agent asks, in whatever order it asks it. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"re... | {
"actions": [
{
"action_id": "hpgold83_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 18
}
},
{
"action_id": "hpgold83_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 10,
"purity_karat": 18,
"gold_r... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_A4DFEB9D"
}
}
} | Hi, I have some gold jewellery and I'm curious what I could borrow against it — got a minute? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpkb_0034 | CUST_A889493E | {
"persona": "You are in a good mood and mention it — you're not in any hurry and are pleasant throughout. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have a general question: how to add a nominee to a... | {
"actions": [
{
"action_id": "hpkb34_0",
"name": "search_knowledge_base",
"arguments": {
"query": "how to add a nominee to a bank account"
},
"compare_args": []
}
],
"communicate_info": [],
"nl_assertions": [
"Agent answers the customer's general banking questi... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_A889493E"
}
}
} | Good morning, I was curious about something — got a moment? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_hpkb_0066 | CUST_873DF730 | {
"persona": "You are cheerful and casual — this is a routine ask, nothing stressful about it. You are cooperative and answer whatever the agent asks, in whatever order it asks it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have a general question: process to open a recurring deposit."... | {
"actions": [
{
"action_id": "hpkb66_0",
"name": "search_knowledge_base",
"arguments": {
"query": "process to open a recurring deposit"
},
"compare_args": []
}
],
"communicate_info": [],
"nl_assertions": [
"Agent answers the customer's general banking question ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_873DF730"
}
}
} | Hey, mind if I ask you something about your policies? |
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{
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} | Hey, could you clear something up for me about how things work? |
{
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{
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} | Hey, could you tell me your current interest rates? |
{
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} | Hello, mind sharing your current deposit interest rates? |
{
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} | Good afternoon, could you share your current rate card with me? |
{
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} | Hi, I need a bit of help with a small banking task, if that's okay. |
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{
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} | Hey there, just a routine request today — shouldn't take long. |
{
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{
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} | Hi, nothing urgent, just a small administrative thing I need help with. |
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} | Hi there, could you show me my last few transactions? |
{
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} | Hello! I'd like to see what's gone through my account recently. |
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} | Hi there, could you show me my last few transactions? |
{
"input": [
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} | Hey, I'm just reviewing my spending — can you show recent activity? |
{
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{
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} | Don't just block it blindly — read me the status, then block, then confirm the block actually landed. |
{
"input": [
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} | Before you block anything, tell me the card's current status. Then block it for good and re-check it. |
{
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} | Before you block anything, tell me the card's current status. Then block it for good and re-check it. |
{
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... | {
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}
} | Before I apply for a new loan I want to know if I can actually afford it. |
{
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{
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"product_type": "personal_loan"
... | {
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"agent_data": {
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}
} | I'm considering borrowing more. What's my existing loan look like, and what would the new instalment be? |
{
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{
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... | {
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} | Before I apply for a new personal loan I want to know if I can actually afford it — check what I'm already paying on my current loan, today's rate for the new one, work out the EMI, and whether the bank even allows a second loan. |
{
"input": [
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"persona": "You are a customer who prefers plain language and clear explanations without jargon. You confirm before irreversible actions.",
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"domain": "banking",
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{
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"deposit_ids": [
... | {
"initialization_data": {
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}
} | I want to break my fixed deposit and roll part of it straight into a fresh one at today's rate — show me the FD, the closure numbers, close it, check today's rate, put about 50 thousand into a new 12-month FD, then show me my balance. |
{
"input": [
{
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"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
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},
{
"action_id": "sq2fdladder304_1",
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"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
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}
} | I want to close my FD and immediately reinvest — but show me the numbers at each step. |
{
"input": [
{
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"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to close FD FD468014 and ... | {
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}
},
{
"action_id": "sq2fdladder321_1",
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"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
"agent_data": {
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}
} | I want to close my FD and immediately reinvest — but show me the numbers at each step. |
{
"input": [
{
"role": "system",
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"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to close FD FD493766 and ... | {
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{
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"deposit_ids": [
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"initialization_data": {
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}
} | I want to break my fixed deposit and roll part of it straight into a fresh one at today's rate — show me the FD, the closure numbers, close it, check today's rate, put about 150 thousand into a new 12-month FD, then show me my balance. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2gold_0125 | CUST_E70C0957 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have 20g of 22K gold and want to size a gold loan before applying.",
"known_info": "You are Hansa Prajapati ... | {
"actions": [
{
"action_id": "sq2gold125_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 22
}
},
{
"action_id": "sq2gold125_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 20,
"purity_karat": 22,
"go... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_E70C0957"
}
}
} | I have some gold and want to know what loan I could get against it before I actually apply — check today's rate, work out what I'm eligible for, and tell me what documents I'd need. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2gold_0201 | CUST_199EAF93 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have 20g of 18K gold and want to size a gold loan before applying.",
"known_info": "You are Hemant Malhotra,... | {
"actions": [
{
"action_id": "sq2gold201_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 18
}
},
{
"action_id": "sq2gold201_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 20,
"purity_karat": 18,
"go... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_199EAF93"
}
}
} | Let's cost out a gold loan step by step, and only put the application in once I've heard all of it. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2gold_0205 | CUST_86A28425 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have 30g of 18K gold and want to size a gold loan before applying.",
"known_info": "You are Chhaya Chandel, ... | {
"actions": [
{
"action_id": "sq2gold205_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 18
}
},
{
"action_id": "sq2gold205_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 30,
"purity_karat": 18,
"go... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_86A28425"
}
}
} | What's gold going for today? I want to work out how much I could borrow against mine before committing. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2gold_0242 | CUST_4417F021 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking",
"reason_for_call": "You have 80g of 18K gold and want ... | {
"actions": [
{
"action_id": "sq2gold242_0",
"name": "get_gold_rate",
"arguments": {
"purity_karat": 18
}
},
{
"action_id": "sq2gold242_1",
"name": "calculate_gold_loan_ltv",
"arguments": {
"gold_grams": 80,
"purity_karat": 18,
"go... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_4417F021"
}
}
} | Let's cost out a gold loan step by step, and only put the application in once I've heard all of it. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2insur_0092 | CUST_61C996BF | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to start a claim on policy POL348376, but only after confirming it's active and hearing the process.",
... | {
"actions": [
{
"action_id": "sq2insur92_0",
"name": "get_insurance_details",
"arguments": {
"policy_ids": [
"POL348376"
]
}
},
{
"action_id": "sq2insur92_1",
"name": "search_knowledge_base",
"arguments": {
"query": "insurance cl... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_61C996BF"
}
}
} | Something's come up with my insurance policy — first make sure it's still active, then walk me through the claim process, then log my request. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2insur_0193 | CUST_7F4CCEA1 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to start a claim on policy POL162257, but only after confirming it's active and hearing the process.",
... | {
"actions": [
{
"action_id": "sq2insur193_0",
"name": "get_insurance_details",
"arguments": {
"policy_ids": [
"POL162257"
]
}
},
{
"action_id": "sq2insur193_1",
"name": "search_knowledge_base",
"arguments": {
"query": "insurance ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_7F4CCEA1"
}
}
} | I need to make an insurance claim. Confirm my policy is in force first, then explain how claims work, then raise it. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2insur_0327 | CUST_33701EE2 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to start a claim on polic... | {
"actions": [
{
"action_id": "sq2insur327_0",
"name": "get_insurance_details",
"arguments": {
"policy_ids": [
"POL218744"
]
}
},
{
"action_id": "sq2insur327_1",
"name": "search_knowledge_base",
"arguments": {
"query": "insurance ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_33701EE2"
}
}
} | I need to make an insurance claim. Confirm my policy is in force first, then explain how claims work, then raise it. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2insur_0433 | CUST_3101B508 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to start a claim on policy... | {
"actions": [
{
"action_id": "sq2insur433_0",
"name": "get_insurance_details",
"arguments": {
"policy_ids": [
"POL575283"
]
}
},
{
"action_id": "sq2insur433_1",
"name": "search_knowledge_base",
"arguments": {
"query": "insurance ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_3101B508"
}
}
} | I may need to claim. Status of my policy first, then the process, then log it for me. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2loanfc_0226 | CUST_4E7EC1E7 | {
"persona": "You are a relaxed customer who is happy to chat but wants the request handled properly. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote.",
... | {
"actions": [
{
"action_id": "sq2loanfc226_0",
"name": "get_loan_details",
"arguments": {
"loan_ids": [
"LN18921"
]
}
},
{
"action_id": "sq2loanfc226_1",
"name": "get_loan_foreclosure_quote",
"arguments": {
"loan_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_4E7EC1E7"
}
}
} | Thinking of paying off my loan ahead of schedule. Show me the details, then the payoff figure, then file the request. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2loanfc_0277 | CUST_77525D41 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote.",
"known_in... | {
"actions": [
{
"action_id": "sq2loanfc277_0",
"name": "get_loan_details",
"arguments": {
"loan_ids": [
"LN65436"
]
}
},
{
"action_id": "sq2loanfc277_1",
"name": "get_loan_foreclosure_quote",
"arguments": {
"loan_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_77525D41"
}
}
} | I'd like to foreclose my loan. Loan details first please, then the exact payoff, then raise the request. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2loanfc_0316 | CUST_30EA82CA | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want to foreclose your loan,... | {
"actions": [
{
"action_id": "sq2loanfc316_0",
"name": "get_loan_details",
"arguments": {
"loan_ids": [
"LN80906"
]
}
},
{
"action_id": "sq2loanfc316_1",
"name": "get_loan_foreclosure_quote",
"arguments": {
"loan_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_30EA82CA"
}
}
} | Can you check my loan, work out the early-closure amount, and then register the foreclosure for me? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2mandaudit_0221 | CUST_3DE1EFFE | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want BOTH the JBC Premium and Electricity Autopay mandates cancelled, one at a time, with the active list re-che... | {
"actions": [
{
"action_id": "sq2mandaudit221_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sq2mandaudit221_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND31751976"
}
},
{
"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_3DE1EFFE"
}
}
} | Let's audit my mandates: show the active ones, cancel the first, show again, cancel the next, show again. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2mandaudit_0340 | CUST_E1BDF26A | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want BOTH the JBC Premium and Vaylo Postpaid mandates cancelled, one at a time, with the active list re-checked ... | {
"actions": [
{
"action_id": "sq2mandaudit340_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sq2mandaudit340_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND20986169"
}
},
{
"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_E1BDF26A"
}
}
} | Walk me through my active mandates and cancel them individually — I want to see the list update after each one. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2mandaudit_0393 | CUST_94392A85 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want BOTH the Vaylo Postpaid and SIP - Mutual Fund mandates cancelled, one at a time, with the active list re-ch... | {
"actions": [
{
"action_id": "sq2mandaudit393_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sq2mandaudit393_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND59640834"
}
},
{
"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_94392A85"
}
}
} | I need to stop some auto-debits. Show me what's active first, then remove them one by one with a re-check each time. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2mandaudit_0407 | CUST_3BB5CCD4 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want BOTH the JBC Premium and SI... | {
"actions": [
{
"action_id": "sq2mandaudit407_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sq2mandaudit407_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND32336157"
}
},
{
"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_3BB5CCD4"
}
}
} | Cancel my standing instructions, but one at a time, showing me the remaining list after every cancellation. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2rdsize_0039 | CUST_B225EB03 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new RD of ₹2000/month for 12 months ... | {
"actions": [
{
"action_id": "sq2rdsize39_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB8684748609"
]
}
},
{
"action_id": "sq2rdsize39_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_B225EB03"
}
}
} | Before I commit to a monthly deposit, show me my balance, the rate, and what it'd mature to. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2rdsize_0041 | CUST_FE7BBECB | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new RD of ₹3000/mon... | {
"actions": [
{
"action_id": "sq2rdsize41_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB4758751159"
]
}
},
{
"action_id": "sq2rdsize41_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_FE7BBECB"
}
}
} | I'd like an RD, but I want the full picture before booking: what I have, the rate, the maturity, the penalties. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2rdsize_0199 | CUST_78CA155D | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new RD of ₹2000/month for 12 months from savings ... | {
"actions": [
{
"action_id": "sq2rdsize199_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB5905694592"
]
}
},
{
"action_id": "sq2rdsize199_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type":... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_78CA155D"
}
}
} | Before I commit to a monthly deposit, show me my balance, the rate, and what it'd mature to. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2seniorfd_0052 | CUST_D52109AD | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹200000 for 12 months, but only after confirming funds, the senior-citizen benefit, and today's rate, with t... | {
"actions": [
{
"action_id": "sq2seniorfd52_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB8656153976"
]
}
},
{
"action_id": "sq2seniorfd52_1",
"name": "search_knowledge_base",
"arguments": {
"query": "seni... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_D52109AD"
}
}
} | Before booking a fixed deposit, check my balance and confirm the senior citizen rate applies to me. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2seniorfd_0239 | CUST_1F309F13 | {
"persona": "You are a customer who prefers plain language and clear explanations without jargon. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹200000 for 12 months, but only after confirming funds, the senior-citizen benefit, an... | {
"actions": [
{
"action_id": "sq2seniorfd239_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB2734661871"
]
}
},
{
"action_id": "sq2seniorfd239_1",
"name": "search_knowledge_base",
"arguments": {
"query": "se... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_1F309F13"
}
}
} | As a senior citizen I want to make sure I'm actually getting the better rate before I lock money into an FD — check my balance, confirm the senior benefit, show today's rate, then book about 2 lakh and show me the balance afterward. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2seniorfd_0265 | CUST_CAAE83D6 | {
"persona": "You are a practical customer who wants the key facts and the next step. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹200000 for 12 months, but only after confirming funds, the senior-citizen benefit, and today's rat... | {
"actions": [
{
"action_id": "sq2seniorfd265_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB9103716693"
]
}
},
{
"action_id": "sq2seniorfd265_1",
"name": "search_knowledge_base",
"arguments": {
"query": "se... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_CAAE83D6"
}
}
} | Don't open the FD until you've confirmed I'm getting the senior citizen advantage. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2statement_0070 | CUST_37C85712 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You spotted a debit you didn't make (UPI payment to Capital Vidyut electricity bill, ~₹1350.0): verify it, dispute i... | {
"actions": [
{
"action_id": "sq2statement70_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB5714709955"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sq2statement70_1",
"name": "raise_request",
"argumen... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_37C85712"
}
}
} | There's a debit of about 1350 on my account I don't recognize — check it, log a dispute, and then send me a fresh copy of my statement for my records. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2statement_0096 | CUST_70542C39 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous.",
"instructions": {
"domain": "banking",
"reason_for_call": "You spotted a debit you didn't make ... | {
"actions": [
{
"action_id": "sq2statement96_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB4426059399"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sq2statement96_1",
"name": "raise_request",
"argumen... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_70542C39"
}
}
} | There's a debit on my account I don't recognize — I want it looked into and documented. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sq2statement_0211 | CUST_4E25D87F | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous.",
"instructions": {
"domain": "banking",
"reason_for_call": "You spotted a debit you didn't make ... | {
"actions": [
{
"action_id": "sq2statement211_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB5388494164"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sq2statement211_1",
"name": "raise_request",
"argum... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_4E25D87F"
}
}
} | There's a debit of about 450 on my account I don't recognize — check it, log a dispute, and then send me a fresh copy of my statement for my records. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqcheq_0479 | CUST_20B46BB2 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it.",
"instructions": {
"domain": "banking",
"reason_for_call": "You lost a cheque: verify it has not cleared, ... | {
"actions": [
{
"action_id": "sqcheq479_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB5561227421"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqcheq479_1",
"name": "stop_cheque_payment",
"arguments":... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_20B46BB2"
}
}
} | This is urgent — lost cheque. Check it hasn't cleared, stop payment, then order a new chequebook, in that order. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqcheq_0523 | CUST_E1CA547F | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You lost a cheque: verify it has not cleared, stop it, then order a replacement book.",
"known_info": "You are P... | {
"actions": [
{
"action_id": "sqcheq523_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB4997806089"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqcheq523_1",
"name": "stop_cheque_payment",
"arguments":... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_E1CA547F"
}
}
} | I misplaced a cheque and I'm worried it'll be misused. Check first, stop it after, and order a replacement book last. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqcheq_0537 | CUST_9DAFA6A9 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave.",
"instructions": {
"domain": "banking",
"reason_for_call": "You lost a cheque: verify it has not cleare... | {
"actions": [
{
"action_id": "sqcheq537_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB8835001304"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqcheq537_1",
"name": "stop_cheque_payment",
"arguments":... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_9DAFA6A9"
}
}
} | Can you verify a cheque hasn't cleared before stopping it? Once stopped, I'll also need a new chequebook. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqclose_0208 | CUST_FBE8E3F7 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": {
"domain": "banking",
"reason_for_call": ... | {
"actions": [
{
"action_id": "sqclose208_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD846577"
]
}
},
{
"action_id": "sqclose208_1",
"name": "get_deposit_closure_quote",
"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_FBE8E3F7"
}
}
} | Before closing my fixed deposit, I need the details and a closure quote. Close only after I say yes, then check my savings balance. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqclose_0524 | CUST_2B86CEE3 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want an FD closed the careful way: details, quote, close, then see the credited balance.",
"known_info": "You are Vinayak... | {
"actions": [
{
"action_id": "sqclose524_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD711171"
]
}
},
{
"action_id": "sqclose524_1",
"name": "get_deposit_closure_quote",
"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_2B86CEE3"
}
}
} | I want to break my fixed deposit — details first, then the closure quote, then close it, then show me my savings balance with the payout. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqclose_0538 | CUST_1EDC109D | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want an FD closed the careful way: details, quote, close, then see the credited balance.",
"known_info": "You are Bhupend... | {
"actions": [
{
"action_id": "sqclose538_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD722062"
]
}
},
{
"action_id": "sqclose538_1",
"name": "get_deposit_closure_quote",
"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_1EDC109D"
}
}
} | I want to break my FD. Show me the details, then give me a proper quote, then close it, then show me the payout landed in my savings. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqclose_0573 | CUST_61AF5E8A | {
"persona": "You are a customer who prefers plain language and clear explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions.",
"instructions": {
"domain": "banking",
"reason_fo... | {
"actions": [
{
"action_id": "sqclose573_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD834629"
]
}
},
{
"action_id": "sqclose573_1",
"name": "get_deposit_closure_quote",
"arguments": {
"deposit_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_61AF5E8A"
}
}
} | I want to break my fixed deposit — details first, then the closure quote, then close it, then show me my savings balance with the payout. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqctl_0068 | CUST_D6841A80 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the online domestic limit set to ₹20000, verified before and after.",
"known_info": "You are Mamta Shek... | {
"actions": [
{
"action_id": "sqctl68_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD71415"
]
}
},
{
"action_id": "sqctl68_1",
"name": "set_card_controls",
"arguments": {
"card_id": "CARD71415",
"online... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_D6841A80"
}
}
} | Not changing anything blind — show me the current controls on my card first, apply the new limit, then pull it up again to be sure. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqctl_0179 | CUST_2A1921A5 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the online domestic limit set to ₹2000... | {
"actions": [
{
"action_id": "sqctl179_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD64416"
]
}
},
{
"action_id": "sqctl179_1",
"name": "set_card_controls",
"arguments": {
"card_id": "CARD64416",
"onli... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_2A1921A5"
}
}
} | Not changing anything blind — show me the current controls on my card first, apply the new limit, then pull it up again to be sure. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqctl_0219 | CUST_4D5A1241 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the online domestic limit ... | {
"actions": [
{
"action_id": "sqctl219_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD72127"
]
}
},
{
"action_id": "sqctl219_1",
"name": "set_card_controls",
"arguments": {
"card_id": "CARD72127",
"onli... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_4D5A1241"
}
}
} | Not changing anything blind — show me the current controls on my card first, apply the new limit, then pull it up again to be sure. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqctl_0309 | CUST_1C7BAFDC | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the online domestic l... | {
"actions": [
{
"action_id": "sqctl309_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD29880"
]
}
},
{
"action_id": "sqctl309_1",
"name": "set_card_controls",
"arguments": {
"card_id": "CARD29880",
"onli... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_1C7BAFDC"
}
}
} | I keep getting declined online — check what my current limit is, raise it once I tell you the number, then confirm the new limit is showing. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqdisp_0039 | CUST_B225EB03 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You suspect fraud on a debit (Vegetable Market Supplier – UPI Payment, ~₹12500.0): verify it, block the card, then dispute.",
... | {
"actions": [
{
"action_id": "sqdisp39_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB8684748609"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqdisp39_1",
"name": "block_card",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_B225EB03"
}
}
} | Someone's used my card without permission. Verify the transaction first, then block the card, then raise a dispute for it. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqdisp_0209 | CUST_9105F931 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You suspect fraud on a debit (UPI – Grocery Store, ~₹2500.0): verify it, block the card, then dispute.",
"known_... | {
"actions": [
{
"action_id": "sqdisp209_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB1535267740"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqdisp209_1",
"name": "block_card",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_9105F931"
}
}
} | I'm worried about fraud on my account — pull my recent transactions, block my card immediately after, then dispute that entry. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqdisp_0332 | CUST_0E3C35D5 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You suspect fraud on a debit (Rent - 2BHK Apartment, ~₹15000.0): verify it, block the card, then dispute.",
"kno... | {
"actions": [
{
"action_id": "sqdisp332_0",
"name": "get_transaction_history",
"arguments": {
"account_id": "SB7947876746"
},
"compare_args": [
"account_id"
]
},
{
"action_id": "sqdisp332_1",
"name": "block_card",
"arguments": {
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_0E3C35D5"
}
}
} | There's a debit I never made. Show me my transaction history, block my card right after, then file the dispute. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfd_0085 | CUST_BABA0596 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹80000 for 12 months — only after confirming funds and rates, with the debited balance shown af... | {
"actions": [
{
"action_id": "sqfd85_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB1853221786"
]
}
},
{
"action_id": "sqfd85_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "fd"
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_BABA0596"
}
}
} | Can you check if I have enough for an FD, tell me the rates, book it, and then show me what's left in savings afterwards? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfd_0091 | CUST_9CB6680F | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹65000 for 12 months — o... | {
"actions": [
{
"action_id": "sqfd91_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB3973552042"
]
}
},
{
"action_id": "sqfd91_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "fd"
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_9CB6680F"
}
}
} | Before booking a new FD, show me how much I have available and the current rates. Book it once I confirm, then check the balance again. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfd_0217 | CUST_5F5525F3 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹70000 for 12 months — only after confirming funds and rates, with the debited balance shown af... | {
"actions": [
{
"action_id": "sqfd217_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB2909256650"
]
}
},
{
"action_id": "sqfd217_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "fd"
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_5F5525F3"
}
}
} | Don't book anything until I've seen my balance and the rates. Once I confirm the amount and tenure, go ahead, then show the new balance. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfrz_0349 | CUST_D1B430C7 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your card frozen, with a status check before AND a verification read after.",
"known_info": "You are Jyoti Solanki, ... | {
"actions": [
{
"action_id": "sqfrz349_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD22614"
]
}
},
{
"action_id": "sqfrz349_1",
"name": "toggle_card_freeze",
"arguments": {
"card_id": "CARD22614",
"sta... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_D1B430C7"
}
}
} | I want to freeze my card, but first show me its current status, and afterwards confirm it's actually frozen. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfrz_0379 | CUST_F5984DD7 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your card frozen, with a status check before AND a verification read after.",
"known_info": "You are Su... | {
"actions": [
{
"action_id": "sqfrz379_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD10209"
]
}
},
{
"action_id": "sqfrz379_1",
"name": "toggle_card_freeze",
"arguments": {
"card_id": "CARD10209",
"sta... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_F5984DD7"
}
}
} | Freeze my card for me — but only after you've shown me its current status. And once it's done, look it up again so I know it stuck. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqfrz_0380 | CUST_423DE24D | {
"persona": "You are a relaxed customer who is happy to chat but wants the request handled properly. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want your card frozen, with a status check before AND a verification read after.",
"known_info":... | {
"actions": [
{
"action_id": "sqfrz380_0",
"name": "get_card_details",
"arguments": {
"card_ids": [
"CARD34906"
]
}
},
{
"action_id": "sqfrz380_1",
"name": "toggle_card_freeze",
"arguments": {
"card_id": "CARD34906",
"sta... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_423DE24D"
}
}
} | Don't just freeze my card blind — show me its status first. Freeze after. Then verify. That's the order I want. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqkb_0437 | CUST_8F51016B | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the early-closure penalty policy, then a quote for your FD, and having heard both you decide to keep the FD... | {
"actions": [
{
"action_id": "sqkb437_0",
"name": "search_knowledge_base",
"arguments": {
"query": "premature FD closure penalty"
},
"compare_args": []
},
{
"action_id": "sqkb437_1",
"name": "get_deposit_closure_quote",
"arguments": {
"depos... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_8F51016B"
}
}
} | Before I decide anything about my FD: what's the penalty for breaking it early? Then get me a closure quote — and if the penalty bites, I'll just stop the auto-renewal instead. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqkb_0472 | CUST_69D8D475 | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the early-closure penalty policy, th... | {
"actions": [
{
"action_id": "sqkb472_0",
"name": "search_knowledge_base",
"arguments": {
"query": "premature FD closure penalty"
},
"compare_args": []
},
{
"action_id": "sqkb472_1",
"name": "get_deposit_closure_quote",
"arguments": {
"depos... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_69D8D475"
}
}
} | Before I decide anything about my FD: what's the penalty for breaking it early? Then get me a closure quote — and if the penalty bites, I'll just stop the auto-renewal instead. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqmand_0274 | CUST_223375E7 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the Vaylo Postpaid mandate cancelled, with the list shown before and after.",
"known_info": "You are Sa... | {
"actions": [
{
"action_id": "sqmand274_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sqmand274_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND14485827"
}
},
{
"action_id": ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_223375E7"
}
}
} | Cancel one of my standing instructions for me — but first let me see the full list, and after cancelling, list them again to confirm. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqmand_0399 | CUST_57005DBC | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want the Electricity Autop... | {
"actions": [
{
"action_id": "sqmand399_0",
"name": "show_mandates",
"arguments": {
"status": "active"
}
},
{
"action_id": "sqmand399_1",
"name": "cancel_mandate",
"arguments": {
"mandate_id": "MND59181207"
}
},
{
"action_id": ... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_57005DBC"
}
}
} | I want to cancel the auto-payment to Electricity Autopay — list my mandates first, and show me the list again after so I know it's gone. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqreloc_0102 | CUST_A7AC7BD6 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You moved to Kolkata. The address change MUST happen before the cheque book order (the book ships to the address on ... | {
"actions": [
{
"action_id": "sqreloc102_0",
"name": "update_address",
"arguments": {
"address_type": "communication",
"line1": "7, Nandan Marg",
"city": "Kolkata",
"state": "West Bengal",
"pincode": "700016"
},
"compare_args": [
"line... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_A7AC7BD6"
}
}
} | My address has changed. Update it first — the chequebook has to go to the new place — then order the book, then pull my statement. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqreloc_0204 | CUST_A0AC4BA6 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step.",
"instructions": {
"domain": "banking",
"reason_for_call": "You moved to Hyderabad. The address... | {
"actions": [
{
"action_id": "sqreloc204_0",
"name": "update_address",
"arguments": {
"address_type": "communication",
"line1": "5, Ravi Path",
"city": "Hyderabad",
"state": "Telangana",
"pincode": "500034"
},
"compare_args": [
"line1"... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_A0AC4BA6"
}
}
} | I shifted recently. Address update comes first, please. Once that's confirmed, order a chequebook, and finally I need a statement. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqrenew_0388 | CUST_1A529567 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after... | {
"actions": [
{
"action_id": "sqrenew388_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD360885"
]
}
},
{
"action_id": "sqrenew388_1",
"name": "update_deposit_renewal",
"arguments": {
"deposit_id": "FD360885",
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_1A529567"
}
}
} | I want to change my FD's maturity instruction — show me its details first, and confirm the change took afterwards. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_sqrenew_0510 | CUST_0FE6E9CD | {
"persona": "You are a customer who prefers plain language and clear explanations without jargon. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want FD maturity ha... | {
"actions": [
{
"action_id": "sqrenew510_0",
"name": "get_fd_details",
"arguments": {
"deposit_ids": [
"FD812043"
]
}
},
{
"action_id": "sqrenew510_1",
"name": "update_deposit_renewal",
"arguments": {
"deposit_id": "FD812043",
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_0FE6E9CD"
}
}
} | This is important to me — show my FD details, apply the new instruction only after I confirm, then re-check it's saved. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_tlacctdet_0076 | CUST_3BEC685C | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You need your account's IFSC/branch/holder details for an external form, plus a statement copy.",
"known_info": ... | {
"actions": [
{
"action_id": "tlacctdet76_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB1901368920"
]
}
},
{
"action_id": "tlacctdet76_1",
"name": "get_account_details",
"arguments": {
"account_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_3BEC685C"
}
}
} | Hi there, can you check my balance and then give me my account particulars? |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_tlacctdet_0109 | CUST_6769EFFC | {
"persona": "You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous.",
"instructions": {
"domain": "banking",
"reason_for_call": "You need your account's IFSC/branch/holder detail... | {
"actions": [
{
"action_id": "tlacctdet109_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB4310021566"
]
}
},
{
"action_id": "tlacctdet109_1",
"name": "get_account_details",
"arguments": {
"account_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_6769EFFC"
}
}
} | I need to verify my account's bank details before submitting some paperwork. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_tlacctdet_0183 | CUST_7EED3375 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You need your account's IFSC/branch/holder details for an external form, plus a statement copy.",
"known_info": ... | {
"actions": [
{
"action_id": "tlacctdet183_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB5673897892"
]
}
},
{
"action_id": "tlacctdet183_1",
"name": "get_account_details",
"arguments": {
"account_ids": [
... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_7EED3375"
}
}
} | Can you pull up my savings account? I need the details on file and a statement copy. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_tlfdmat_0101 | CUST_8DF1C44A | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹120000 for... | {
"actions": [
{
"action_id": "tlfdmat101_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB9382919438"
]
}
},
{
"action_id": "tlfdmat101_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "fd... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_8DF1C44A"
}
}
} | I have some spare funds and I'm considering a fixed deposit. |
{
"input": [
{
"role": "system",
"content": "<instructions>\nYou are the virtual banking assistant for an India-based retail bank. Operate strictly\nwithin RBI norms. All amounts are in INR unless a tool output states otherwise.\n\nEach turn, either send one message to the customer OR make tool calls ... | rl_tlfdmat_0103 | CUST_1F2F2038 | {
"persona": "You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions.",
"instructions": {
"domain": "banking",
"reason_for_call": "You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today... | {
"actions": [
{
"action_id": "tlfdmat103_0",
"name": "get_account_balance",
"arguments": {
"account_ids": [
"SB3209789499"
]
}
},
{
"action_id": "tlfdmat103_1",
"name": "get_deposit_loan_rates",
"arguments": {
"product_type": "fd... | {
"initialization_data": {
"agent_data": {
"active_customer": "CUST_1F2F2038"
}
}
} | Quick question about opening a fixed deposit — can you walk me through it? |
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