id stringlengths 12 23 | family stringclasses 50
values | purpose stringclasses 56
values | persona stringclasses 79
values | reason_for_call stringlengths 55 239 | known_info stringlengths 212 401 | unknown_info stringclasses 174
values | task_instructions stringlengths 127 868 | num_gold_actions int32 1 6 | reward_basis stringclasses 1
value | initial_state stringlengths 77 77 | evaluation_criteria stringlengths 247 1.19k |
|---|---|---|---|---|---|---|---|---|---|---|---|
rl_edgablk2x_0194 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Divya Krishnamurthy, customer already logged in (id CUST_A0C6A651). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD14974. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD14974 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A0C6A651"}}} | {"actions": [{"action_id": "edgablk2x194_0", "arguments": {"card_ids": ["CARD14974"]}, "name": "get_card_details"}, {"action_id": "edgablk2x194_1", "arguments": {"card_id": "CARD14974", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x194_2", "arguments": {"card_... |
rl_edgablk2x_0116 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Sneha Rani, customer already logged in (id CUST_9C3BDF42). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD77448. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD77448 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9C3BDF42"}}} | {"actions": [{"action_id": "edgablk2x116_0", "arguments": {"card_ids": ["CARD77448"]}, "name": "get_card_details"}, {"action_id": "edgablk2x116_1", "arguments": {"card_id": "CARD77448", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x116_2", "arguments": {"card_... |
rl_edgablk2x_0036 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Manpreet Kaur, customer already logged in (id CUST_DB4BBFCF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD71483. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD71483 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DB4BBFCF"}}} | {"actions": [{"action_id": "edgablk2x36_0", "arguments": {"card_ids": ["CARD71483"]}, "name": "get_card_details"}, {"action_id": "edgablk2x36_1", "arguments": {"card_id": "CARD71483", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x36_2", "arguments": {"card_ids... |
rl_edgablk2x_0247 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Priya Sinha, customer already logged in (id CUST_F021BC63). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD21419. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD21419 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F021BC63"}}} | {"actions": [{"action_id": "edgablk2x247_0", "arguments": {"card_ids": ["CARD21419"]}, "name": "get_card_details"}, {"action_id": "edgablk2x247_1", "arguments": {"card_id": "CARD21419", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x247_2", "arguments": {"car... |
rl_edgablk2x_0189 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Rajesh Kumar, customer already logged in (id CUST_6CEA21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD52856. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD52856 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6CEA21E0"}}} | {"actions": [{"action_id": "edgablk2x189_0", "arguments": {"card_ids": ["CARD52856"]}, "name": "get_card_details"}, {"action_id": "edgablk2x189_1", "arguments": {"card_id": "CARD52856", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x189_2", "arguments": {"card_... |
rl_edgablk2x_0114 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | Your card was stolen; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Shobha Devi (senior citizen), customer already logged in (id CUST_F7A71DED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD80976. Reason: stolen. | Card status before and after the block. | Step 1: ask for the current status of card CARD80976 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason stolen (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F7A71DED"}}} | {"actions": [{"action_id": "edgablk2x114_0", "arguments": {"card_ids": ["CARD80976"]}, "name": "get_card_details"}, {"action_id": "edgablk2x114_1", "arguments": {"card_id": "CARD80976", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x114_2", "arguments": {"card... |
rl_edgablk2x_0048 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Ramesh Kumar (senior citizen), customer already logged in (id CUST_3863F9E7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD23522. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD23522 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3863F9E7"}}} | {"actions": [{"action_id": "edgablk2x48_0", "arguments": {"card_ids": ["CARD23522"]}, "name": "get_card_details"}, {"action_id": "edgablk2x48_1", "arguments": {"card_id": "CARD23522", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x48_2", "arguments": {"card_ids... |
rl_edgablk2x_0191 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You spotted fraud on your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Prof. Surinder Singh (senior citizen), customer already logged in (id CUST_3783D638). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD90140. Reason: fraud. | Card status before and after the block. | Step 1: ask for the current status of card CARD90140 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason fraud (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3783D638"}}} | {"actions": [{"action_id": "edgablk2x191_0", "arguments": {"card_ids": ["CARD90140"]}, "name": "get_card_details"}, {"action_id": "edgablk2x191_1", "arguments": {"card_id": "CARD90140", "reason": "fraud"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x191_2", "arguments": {"card_... |
rl_edgablk2x_0136 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You lost your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Sunita Malhotra (senior citizen), customer already logged in (id CUST_F1493929). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD32636. Reason: lost. | Card status before and after the block. | Step 1: ask for the current status of card CARD32636 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason lost (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be s... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F1493929"}}} | {"actions": [{"action_id": "edgablk2x136_0", "arguments": {"card_ids": ["CARD32636"]}, "name": "get_card_details"}, {"action_id": "edgablk2x136_1", "arguments": {"card_id": "CARD32636", "reason": "lost"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x136_2", "arguments": {"card_i... |
rl_edgablk2x_0157 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_EA986872). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD28688. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD28688 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EA986872"}}} | {"actions": [{"action_id": "edgablk2x157_0", "arguments": {"card_ids": ["CARD28688"]}, "name": "get_card_details"}, {"action_id": "edgablk2x157_1", "arguments": {"card_id": "CARD28688", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x157_2", "arguments": {"car... |
rl_edgablk2x_0112 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | Your card was stolen; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Divya Varma, customer already logged in (id CUST_57B19D0A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD94187. Reason: stolen. | Card status before and after the block. | Step 1: ask for the current status of card CARD94187 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason stolen (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_57B19D0A"}}} | {"actions": [{"action_id": "edgablk2x112_0", "arguments": {"card_ids": ["CARD94187"]}, "name": "get_card_details"}, {"action_id": "edgablk2x112_1", "arguments": {"card_id": "CARD94187", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x112_2", "arguments": {"card... |
rl_edgablk2x_0233 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Priya Sharma, customer already logged in (id CUST_07B644CD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD88138. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD88138 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_07B644CD"}}} | {"actions": [{"action_id": "edgablk2x233_0", "arguments": {"card_ids": ["CARD88138"]}, "name": "get_card_details"}, {"action_id": "edgablk2x233_1", "arguments": {"card_id": "CARD88138", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x233_2", "arguments": {"car... |
rl_edgablk2x_0235 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Vijayalakshmi Subramaniam, customer already logged in (id CUST_77B65374). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD18483. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD18483 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_77B65374"}}} | {"actions": [{"action_id": "edgablk2x235_0", "arguments": {"card_ids": ["CARD18483"]}, "name": "get_card_details"}, {"action_id": "edgablk2x235_1", "arguments": {"card_id": "CARD18483", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x235_2", "arguments": {"car... |
rl_edgablk2x_0109 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Vikram Rao, customer already logged in (id CUST_6769EFFC). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD38085. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD38085 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6769EFFC"}}} | {"actions": [{"action_id": "edgablk2x109_0", "arguments": {"card_ids": ["CARD38085"]}, "name": "get_card_details"}, {"action_id": "edgablk2x109_1", "arguments": {"card_id": "CARD38085", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x109_2", "arguments": {"car... |
rl_edgablk2x_0005 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You lost your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Smt. Anjali Reddy, customer already logged in (id CUST_782644F9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD90969. Reason: lost. | Card status before and after the block. | Step 1: ask for the current status of card CARD90969 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason lost (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be s... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_782644F9"}}} | {"actions": [{"action_id": "edgablk2x5_0", "arguments": {"card_ids": ["CARD90969"]}, "name": "get_card_details"}, {"action_id": "edgablk2x5_1", "arguments": {"card_id": "CARD90969", "reason": "lost"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x5_2", "arguments": {"card_ids": [... |
rl_edgablk2x_0164 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | Your card is damaged; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Rajesh Kumar, customer already logged in (id CUST_979E2F61). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD61588. Reason: damaged. | Card status before and after the block. | Step 1: ask for the current status of card CARD61588 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason damaged (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to b... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_979E2F61"}}} | {"actions": [{"action_id": "edgablk2x164_0", "arguments": {"card_ids": ["CARD61588"]}, "name": "get_card_details"}, {"action_id": "edgablk2x164_1", "arguments": {"card_id": "CARD61588", "reason": "damaged"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x164_2", "arguments": {"car... |
rl_edgablk2x_0185 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | Your card was stolen; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Sujatha Venkata Ramani, customer already logged in (id CUST_6529577A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD14986. Reason: stolen. | Card status before and after the block. | Step 1: ask for the current status of card CARD14986 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason stolen (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6529577A"}}} | {"actions": [{"action_id": "edgablk2x185_0", "arguments": {"card_ids": ["CARD14986"]}, "name": "get_card_details"}, {"action_id": "edgablk2x185_1", "arguments": {"card_id": "CARD14986", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x185_2", "arguments": {"card... |
rl_edgablk2x_0015 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You lost your card; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Suresh Kumar Sharma (senior citizen), customer already logged in (id CUST_8EF9F5EF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD77887. Reason: lost. | Card status before and after the block. | Step 1: ask for the current status of card CARD77887 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason lost (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be s... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8EF9F5EF"}}} | {"actions": [{"action_id": "edgablk2x15_0", "arguments": {"card_ids": ["CARD77887"]}, "name": "get_card_details"}, {"action_id": "edgablk2x15_1", "arguments": {"card_id": "CARD77887", "reason": "lost"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x15_2", "arguments": {"card_ids"... |
rl_edgablk2x_0140 | edgablk2x | Status -> permanent block -> verify -> decline repeat (already-blocked) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | Your card was stolen; you want it permanently blocked, then you'll (mistakenly) ask for it to be blocked again 'just to be safe'. | You are Harjeet Singh (senior citizen), customer already logged in (id CUST_B8167A86). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD35742. Reason: stolen. | Card status before and after the block. | Step 1: ask for the current status of card CARD35742 (id only when asked). Step 2: only after hearing it, ask to permanently block that card, reason stolen (confirm when asked). Step 3: ask the agent to pull the card details AGAIN to confirm it now shows blocked. Step 4: then insist the agent block it again 'just to be... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B8167A86"}}} | {"actions": [{"action_id": "edgablk2x140_0", "arguments": {"card_ids": ["CARD35742"]}, "name": "get_card_details"}, {"action_id": "edgablk2x140_1", "arguments": {"card_id": "CARD35742", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "edgablk2x140_2", "arguments": {"card... |
rl_edgadestructive_0357 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Ananya Venkatesh, customer already logged in (id CUST_C3FC5398). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD826798; payout to savings SB1399693309. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD826798 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C3FC5398"}}} | {"actions": [{"action_id": "edgadestructive357_0", "arguments": {"deposit_ids": ["RD826798"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive357_1", "arguments": {"deposit_ids": ["RD826798"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive357_2", "arguments": {"deposit_id": "RD826798", ... |
rl_edgadestructive_0073 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Shreya Karanth, customer already logged in (id CUST_ED1AC7D5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD262896; payout to savings SB7545318616. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD262896 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ED1AC7D5"}}} | {"actions": [{"action_id": "edgadestructive73_0", "arguments": {"deposit_ids": ["RD262896"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive73_1", "arguments": {"deposit_ids": ["RD262896"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive73_2", "arguments": {"deposit_id": "RD262896", "pa... |
rl_edgadestructive_0181 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Anjali Vilas Kamble (senior citizen), customer already logged in (id CUST_F864983A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD909892; payout to savings SB2061476902. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD909892 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F864983A"}}} | {"actions": [{"action_id": "edgadestructive181_0", "arguments": {"deposit_ids": ["RD909892"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive181_1", "arguments": {"deposit_ids": ["RD909892"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive181_2", "arguments": {"deposit_id": "RD909892", ... |
rl_edgadestructive_0033 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Ramesh Kumar, customer already logged in (id CUST_235B5ADA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD999316; payout to savings SB5955221829. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD999316 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_235B5ADA"}}} | {"actions": [{"action_id": "edgadestructive33_0", "arguments": {"deposit_ids": ["RD999316"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive33_1", "arguments": {"deposit_ids": ["RD999316"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive33_2", "arguments": {"deposit_id": "RD999316", "pa... |
rl_edgadestructive_0061 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Kisan Pawar (senior citizen), customer already logged in (id CUST_C09DAB4F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD654220; payout to savings SB9711449210. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD654220 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C09DAB4F"}}} | {"actions": [{"action_id": "edgadestructive61_0", "arguments": {"deposit_ids": ["RD654220"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive61_1", "arguments": {"deposit_ids": ["RD654220"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive61_2", "arguments": {"deposit_id": "RD654220", "pa... |
rl_edgadestructive_0070 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Sarla Devi, customer already logged in (id CUST_37C85712). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD220021; payout to savings SB5714709955. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD220021 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_37C85712"}}} | {"actions": [{"action_id": "edgadestructive70_0", "arguments": {"deposit_ids": ["RD220021"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive70_1", "arguments": {"deposit_ids": ["RD220021"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive70_2", "arguments": {"deposit_id": "RD220021", "pa... |
rl_edgadestructive_0386 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Ravi Kumar Sharma, customer already logged in (id CUST_7E9EF87B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD111932; payout to savings SB1404981368. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD111932 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7E9EF87B"}}} | {"actions": [{"action_id": "edgadestructive386_0", "arguments": {"deposit_ids": ["RD111932"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive386_1", "arguments": {"deposit_ids": ["RD111932"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive386_2", "arguments": {"deposit_id": "RD111932", ... |
rl_edgadestructive_0098 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Kumar (senior citizen), customer already logged in (id CUST_341B0D7A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD844904; payout to savings SB8463277444. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD844904 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_341B0D7A"}}} | {"actions": [{"action_id": "edgadestructive98_0", "arguments": {"deposit_ids": ["RD844904"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive98_1", "arguments": {"deposit_ids": ["RD844904"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive98_2", "arguments": {"deposit_id": "RD844904", "pa... |
rl_edgadestructive_0378 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Patel, customer already logged in (id CUST_AD187DED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD782908; payout to savings SB9337107822. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD782908 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_AD187DED"}}} | {"actions": [{"action_id": "edgadestructive378_0", "arguments": {"deposit_ids": ["RD782908"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive378_1", "arguments": {"deposit_ids": ["RD782908"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive378_2", "arguments": {"deposit_id": "RD782908", ... |
rl_edgadestructive_0209 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Arjun Singh, customer already logged in (id CUST_9105F931). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD224143; payout to savings SB1535267740. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD224143 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9105F931"}}} | {"actions": [{"action_id": "edgadestructive209_0", "arguments": {"deposit_ids": ["RD224143"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive209_1", "arguments": {"deposit_ids": ["RD224143"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive209_2", "arguments": {"deposit_id": "RD224143", ... |
rl_edgadestructive_0091 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rameshwar Rao Korrapati (senior citizen), customer already logged in (id CUST_9CB6680F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD837956; payout to savings SB3973552042. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD837956 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9CB6680F"}}} | {"actions": [{"action_id": "edgadestructive91_0", "arguments": {"deposit_ids": ["RD837956"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive91_1", "arguments": {"deposit_ids": ["RD837956"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive91_2", "arguments": {"deposit_id": "RD837956", "pa... |
rl_edgadestructive_0126 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Ramchandra Patil, customer already logged in (id CUST_86358929). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD195335; payout to savings SB2641866243. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD195335 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_86358929"}}} | {"actions": [{"action_id": "edgadestructive126_0", "arguments": {"deposit_ids": ["RD195335"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive126_1", "arguments": {"deposit_ids": ["RD195335"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive126_2", "arguments": {"deposit_id": "RD195335", ... |
rl_edgadestructive_0314 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Kumar Singh (senior citizen), customer already logged in (id CUST_DDCE4088). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD628037; payout to savings SB2503752738. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD628037 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DDCE4088"}}} | {"actions": [{"action_id": "edgadestructive314_0", "arguments": {"deposit_ids": ["RD628037"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive314_1", "arguments": {"deposit_ids": ["RD628037"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive314_2", "arguments": {"deposit_id": "RD628037", ... |
rl_edgadestructive_0083 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Priyanka Sharma, customer already logged in (id CUST_A4DFEB9D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD303672; payout to savings SB1533046634. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD303672 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A4DFEB9D"}}} | {"actions": [{"action_id": "edgadestructive83_0", "arguments": {"deposit_ids": ["RD303672"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive83_1", "arguments": {"deposit_ids": ["RD303672"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive83_2", "arguments": {"deposit_id": "RD303672", "pa... |
rl_edgadestructive_0069 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Ravi Kumar (senior citizen), customer already logged in (id CUST_42D1EAD3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD845132; payout to savings SB4418872809. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD845132 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_42D1EAD3"}}} | {"actions": [{"action_id": "edgadestructive69_0", "arguments": {"deposit_ids": ["RD845132"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive69_1", "arguments": {"deposit_ids": ["RD845132"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive69_2", "arguments": {"deposit_id": "RD845132", "pa... |
rl_edgadestructive_0101 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Ananya Mukherjee, customer already logged in (id CUST_8DF1C44A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD161388; payout to savings SB9382919438. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD161388 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DF1C44A"}}} | {"actions": [{"action_id": "edgadestructive101_0", "arguments": {"deposit_ids": ["RD161388"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive101_1", "arguments": {"deposit_ids": ["RD161388"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive101_2", "arguments": {"deposit_id": "RD161388", ... |
rl_edgadestructive_0139 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh K. Patel, customer already logged in (id CUST_EF89EE7F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD113243; payout to savings SB7990592515. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD113243 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EF89EE7F"}}} | {"actions": [{"action_id": "edgadestructive139_0", "arguments": {"deposit_ids": ["RD113243"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive139_1", "arguments": {"deposit_ids": ["RD113243"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive139_2", "arguments": {"deposit_id": "RD113243", ... |
rl_edgadestructive_0231 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Anjali Nair, customer already logged in (id CUST_ED7C4A35). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD228040; payout to savings SB9297112201. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD228040 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ED7C4A35"}}} | {"actions": [{"action_id": "edgadestructive231_0", "arguments": {"deposit_ids": ["RD228040"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive231_1", "arguments": {"deposit_ids": ["RD228040"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive231_2", "arguments": {"deposit_id": "RD228040", ... |
rl_edgadestructive_0385 | edgadestructive | Details -> quote -> confirm -> close -> balance (confirm-before-irreversible) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You push the agent to skip straight to closing your RD without the usual details/quote step; the agent must not comply with skipping — it still confirms before the irreversible closure. | You are Rajesh Kumar Bajpai, customer already logged in (id CUST_C45CF0BA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. RD RD988395; payout to savings SB7046850611. | The RD details, the closure quote figures, and the post-closure savings balance. | Step 1: tell the agent to just close RD RD988395 immediately, no details needed (id only when asked) — if the agent tries to comply and close it straight away, refuse and insist it show you the RD details first. Step 2: once you see the details, still push to skip ahead — if the agent tries to close without a closure q... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C45CF0BA"}}} | {"actions": [{"action_id": "edgadestructive385_0", "arguments": {"deposit_ids": ["RD988395"]}, "name": "get_rd_details"}, {"action_id": "edgadestructive385_1", "arguments": {"deposit_ids": ["RD988395"]}, "name": "get_deposit_closure_quote"}, {"action_id": "edgadestructive385_2", "arguments": {"deposit_id": "RD988395", ... |
rl_edgaineligible_0207 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹80000, 24 months). | You are Rahul Menon, customer already logged in (id CUST_649506E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 80 thousand. Tenure preference: 24 months. Source savings SB2941442734. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_649506E0"}}} | {"actions": [{"action_id": "edgaineligible207_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible207_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0272 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 12 months). | You are Madhuri Vemuri, customer already logged in (id CUST_B8981138). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 12 months. Source savings SB7782645103. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B8981138"}}} | {"actions": [{"action_id": "edgaineligible272_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible272_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0219 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹40000, 24 months). | You are Divya Venkatesh, customer already logged in (id CUST_4D5A1241). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 40 thousand. Tenure preference: 24 months. Source savings SB5346607676. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4D5A1241"}}} | {"actions": [{"action_id": "edgaineligible219_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible219_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0320 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹95000, 12 months). | You are Ankita Kumari, customer already logged in (id CUST_2997FD5C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 95 thousand. Tenure preference: 12 months. Source savings SB4123127393. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2997FD5C"}}} | {"actions": [{"action_id": "edgaineligible320_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible320_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0189 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹100000, 24 months). | You are Rajesh Kumar, customer already logged in (id CUST_6CEA21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 1 lakh. Tenure preference: 24 months. Source savings SB2473719249. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6CEA21E0"}}} | {"actions": [{"action_id": "edgaineligible189_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible189_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0215 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 24 months). | You are Manpreet Singh, customer already logged in (id CUST_07DBF71C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 24 months. Source savings SB7731925432. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_07DBF71C"}}} | {"actions": [{"action_id": "edgaineligible215_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible215_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0229 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹70000, 24 months). | You are Sanjay Kumar Dey, customer already logged in (id CUST_576CC922). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 70 thousand. Tenure preference: 24 months. Source savings SB7905955960. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_576CC922"}}} | {"actions": [{"action_id": "edgaineligible229_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible229_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0178 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹35000, 24 months). | You are Rohan Vijay Patil, customer already logged in (id CUST_3EC5C03A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 35 thousand. Tenure preference: 24 months. Source savings SB9941030719. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3EC5C03A"}}} | {"actions": [{"action_id": "edgaineligible178_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible178_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0166 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 24 months). | You are Arvind Kumar, customer already logged in (id CUST_9DD0F4F1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 24 months. Source savings SB9009267438. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9DD0F4F1"}}} | {"actions": [{"action_id": "edgaineligible166_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible166_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0120 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 24 months). | You are Rajesh Kumar Sharma, customer already logged in (id CUST_51751D9A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 24 months. Source savings SB5532501474. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_51751D9A"}}} | {"actions": [{"action_id": "edgaineligible120_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible120_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0005 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹60000, 12 months). | You are Smt. Anjali Reddy, customer already logged in (id CUST_782644F9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 60 thousand. Tenure preference: 12 months. Source savings SB6960826090. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_782644F9"}}} | {"actions": [{"action_id": "edgaineligible5_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible5_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}... |
rl_edgaineligible_0054 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 24 months). | You are Priya Sharma, customer already logged in (id CUST_92F9F8BD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 24 months. Source savings SB2664619214. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_92F9F8BD"}}} | {"actions": [{"action_id": "edgaineligible54_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible54_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates... |
rl_edgaineligible_0045 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 24 months). | You are Ananya Ramachandran, customer already logged in (id CUST_A61062B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 24 months. Source savings SB8937614201. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A61062B5"}}} | {"actions": [{"action_id": "edgaineligible45_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible45_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates... |
rl_edgaineligible_0068 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹60000, 24 months). | You are Anjali Ramesh Sharma, customer already logged in (id CUST_D6841A80). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 60 thousand. Tenure preference: 24 months. Source savings SB1649298861. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D6841A80"}}} | {"actions": [{"action_id": "edgaineligible68_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible68_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates... |
rl_edgaineligible_0090 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹80000, 12 months). | You are Priya Rajesh Patel, customer already logged in (id CUST_94EB57FD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 80 thousand. Tenure preference: 12 months. Source savings SB5707690111. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_94EB57FD"}}} | {"actions": [{"action_id": "edgaineligible90_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible90_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates... |
rl_edgaineligible_0123 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹200000, 12 months). | You are Rajesh Kumar Mehta, customer already logged in (id CUST_A3068C4B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 2 lakh. Tenure preference: 12 months. Source savings SB4401214606. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A3068C4B"}}} | {"actions": [{"action_id": "edgaineligible123_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible123_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0101 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹120000, 24 months). | You are Ananya Mukherjee, customer already logged in (id CUST_8DF1C44A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 120 thousand. Tenure preference: 24 months. Source savings SB9382919438. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DF1C44A"}}} | {"actions": [{"action_id": "edgaineligible101_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible101_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgaineligible_0024 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹60000, 12 months). | You are Rajesh Kumar, customer already logged in (id CUST_8FDB38BF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 60 thousand. Tenure preference: 12 months. Source savings SB8065123386. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8FDB38BF"}}} | {"actions": [{"action_id": "edgaineligible24_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible24_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates... |
rl_edgaineligible_0115 | edgaineligible | Benefit check -> standard rate -> FD -> balance (senior-benefit ineligibility) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You ask whether you qualify for the senior-citizen FD rate; you do NOT (you are not a senior citizen), and once told that, you want the standard-rate FD booked instead (~₹100000, 12 months). | You are Rajesh Kumar Srivastava, customer already logged in (id CUST_2BECA399). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount you want either way: about 1 lakh. Tenure preference: 12 months. Source savings SB3465822321. | Whether the senior-citizen benefit applies to you, today's standard FD rate, and the post-booking balance. | Step 1: ask whether you get an extra FD rate as a senior citizen (the agent must check the knowledge base, not memory, and must correctly tell you it does not apply since you are not a senior citizen — do not accept a vague or unchecked answer). Step 2: once that's clear, ask for today's standard FD rate. Step 3: then ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2BECA399"}}} | {"actions": [{"action_id": "edgaineligible115_0", "arguments": {"query": "senior citizen FD interest rate benefit eligibility"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "edgaineligible115_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rat... |
rl_edgainsuff_0042 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹45000) instead of attempting the unaffordable figure. | You are Savitri Devi (senior citizen), customer already logged in (id CUST_4BEA31FF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB1024336148. Tenure prefere... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4BEA31FF"}}} | {"actions": [{"action_id": "edgainsuff42_0", "arguments": {"account_ids": ["SB1024336148"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff42_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff42_2", "arguments": {"principal_... |
rl_edgainsuff_0137 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹30000) instead of attempting the unaffordable figure. | You are Ravi Kumar, customer already logged in (id CUST_97AE8A23). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB8379838033. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_97AE8A23"}}} | {"actions": [{"action_id": "edgainsuff137_0", "arguments": {"account_ids": ["SB8379838033"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff137_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff137_2", "arguments": {"princip... |
rl_edgainsuff_0182 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You asked for an FD of about 6 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹85000) instead of attempting the unaffordable figure. | You are Ramesh Kumar Patel (senior citizen), customer already logged in (id CUST_9CA7C18B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 6 lakh. Source savings SB8876164869. Tenure p... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 6 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9CA7C18B"}}} | {"actions": [{"action_id": "edgainsuff182_0", "arguments": {"account_ids": ["SB8876164869"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff182_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff182_2", "arguments": {"princip... |
rl_edgainsuff_0096 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹45000) instead of attempting the unaffordable figure. | You are Rashmi Borah, customer already logged in (id CUST_70542C39). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB4426059399. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_70542C39"}}} | {"actions": [{"action_id": "edgainsuff96_0", "arguments": {"account_ids": ["SB4426059399"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff96_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff96_2", "arguments": {"principal_... |
rl_edgainsuff_0138 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 36 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹200000) instead of attempting the unaffordable figure. | You are Mithra Venkatesh, customer already logged in (id CUST_C8B4FC23). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 36 lakh. Source savings SB9137649987. Tenure preference: 24 mont... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 36 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actu... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C8B4FC23"}}} | {"actions": [{"action_id": "edgainsuff138_0", "arguments": {"account_ids": ["SB9137649987"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff138_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff138_2", "arguments": {"princip... |
rl_edgainsuff_0161 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹60000) instead of attempting the unaffordable figure. | You are Ravi Shankar Yadav, customer already logged in (id CUST_BD5387F2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB4997794520. Tenure preference: 12 mon... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_BD5387F2"}}} | {"actions": [{"action_id": "edgainsuff161_0", "arguments": {"account_ids": ["SB4997794520"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff161_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff161_2", "arguments": {"princip... |
rl_edgainsuff_0116 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹70000) instead of attempting the unaffordable figure. | You are Sneha Rani, customer already logged in (id CUST_9C3BDF42). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB5228335300. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9C3BDF42"}}} | {"actions": [{"action_id": "edgainsuff116_0", "arguments": {"account_ids": ["SB5228335300"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff116_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff116_2", "arguments": {"princip... |
rl_edgainsuff_0068 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹60000) instead of attempting the unaffordable figure. | You are Anjali Ramesh Sharma, customer already logged in (id CUST_D6841A80). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB1649298861. Tenure preference: 12 m... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D6841A80"}}} | {"actions": [{"action_id": "edgainsuff68_0", "arguments": {"account_ids": ["SB1649298861"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff68_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff68_2", "arguments": {"principal_... |
rl_edgainsuff_0184 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 7 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹95000) instead of attempting the unaffordable figure. | You are Vignesh Kumar Rajan, customer already logged in (id CUST_D7B13715). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 7 lakh. Source savings SB7629501442. Tenure preference: 12 mo... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 7 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D7B13715"}}} | {"actions": [{"action_id": "edgainsuff184_0", "arguments": {"account_ids": ["SB7629501442"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff184_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff184_2", "arguments": {"princip... |
rl_edgainsuff_0150 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You asked for an FD of about 45 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹200000) instead of attempting the unaffordable figure. | You are Sunita Jain (senior citizen), customer already logged in (id CUST_9E378E80). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 45 lakh. Source savings SB4392143827. Tenure prefere... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 45 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actu... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9E378E80"}}} | {"actions": [{"action_id": "edgainsuff150_0", "arguments": {"account_ids": ["SB4392143827"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff150_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff150_2", "arguments": {"princip... |
rl_edgainsuff_0193 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You asked for an FD of about 7 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹100000) instead of attempting the unaffordable figure. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_7F4CCEA1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 7 lakh. Source savings SB3477971304. Tenure ... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 7 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7F4CCEA1"}}} | {"actions": [{"action_id": "edgainsuff193_0", "arguments": {"account_ids": ["SB3477971304"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff193_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff193_2", "arguments": {"princip... |
rl_edgainsuff_0094 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹70000) instead of attempting the unaffordable figure. | You are Sudha Gopal (senior citizen), customer already logged in (id CUST_720E4B06). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB7238331979. Tenure preferen... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_720E4B06"}}} | {"actions": [{"action_id": "edgainsuff94_0", "arguments": {"account_ids": ["SB7238331979"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff94_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff94_2", "arguments": {"principal_... |
rl_edgainsuff_0120 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You asked for an FD of about 18 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹200000) instead of attempting the unaffordable figure. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_51751D9A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 18 lakh. Source savings SB5532501474. Tenure preference: 24 m... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 18 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actu... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_51751D9A"}}} | {"actions": [{"action_id": "edgainsuff120_0", "arguments": {"account_ids": ["SB5532501474"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff120_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff120_2", "arguments": {"princip... |
rl_edgainsuff_0104 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹65000) instead of attempting the unaffordable figure. | You are Meenakshi Devi (senior citizen), customer already logged in (id CUST_30689DF4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB5485032001. Tenure prefe... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_30689DF4"}}} | {"actions": [{"action_id": "edgainsuff104_0", "arguments": {"account_ids": ["SB5485032001"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff104_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff104_2", "arguments": {"princip... |
rl_edgainsuff_0056 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 25 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹200000) instead of attempting the unaffordable figure. | You are Rajesh Kumar Verma, customer already logged in (id CUST_6A81B157). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 25 lakh. Source savings SB1236919267. Tenure preference: 24 mo... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 25 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actu... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6A81B157"}}} | {"actions": [{"action_id": "edgainsuff56_0", "arguments": {"account_ids": ["SB1236919267"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff56_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff56_2", "arguments": {"principal_... |
rl_edgainsuff_0117 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You asked for an FD of about 16 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹200000) instead of attempting the unaffordable figure. | You are Ankita Sharma, customer already logged in (id CUST_296CF5A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 16 lakh. Source savings SB7310079203. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 16 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actu... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_296CF5A7"}}} | {"actions": [{"action_id": "edgainsuff117_0", "arguments": {"account_ids": ["SB7310079203"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff117_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff117_2", "arguments": {"princip... |
rl_edgainsuff_0195 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹70000) instead of attempting the unaffordable figure. | You are Rajesh G. Kulkarni, customer already logged in (id CUST_BA9F7D15). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB3134802458. Tenure preference: 24 mon... | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_BA9F7D15"}}} | {"actions": [{"action_id": "edgainsuff195_0", "arguments": {"account_ids": ["SB3134802458"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff195_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff195_2", "arguments": {"princip... |
rl_edgainsuff_0205 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 5 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹35000) instead of attempting the unaffordable figure. | You are Priya Sharma, customer already logged in (id CUST_86A28425). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 5 lakh. Source savings SB5943736759. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 5 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_86A28425"}}} | {"actions": [{"action_id": "edgainsuff205_0", "arguments": {"account_ids": ["SB5943736759"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff205_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff205_2", "arguments": {"princip... |
rl_edgainsuff_0141 | edgainsuff | Balance -> rate -> affordable FD -> balance (insufficient-funds handling) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You asked for an FD of about 6 lakh, well beyond your real balance; you want the agent to check funds first and book the largest affordable amount (~₹80000) instead of attempting the unaffordable figure. | You are Anjali Suresh, customer already logged in (id CUST_85174C10). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Desired (unaffordable) figure you mentioned: about 6 lakh. Source savings SB5940130874. Tenure preference: 12 months. | Your available balance, today's FD rate, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: if the 6 lakh figure you first mentioned is more than the balance supports, do NOT let the agent try to book that full amount — agree to the largest sensible round amount they say you can actua... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_85174C10"}}} | {"actions": [{"action_id": "edgainsuff141_0", "arguments": {"account_ids": ["SB5940130874"]}, "name": "get_account_balance"}, {"action_id": "edgainsuff141_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "edgainsuff141_2", "arguments": {"princip... |
rl_edgamandwrong_0105 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want the Sentinel Life Premium mandate cancelled, but you misremember its reference number and will state MND74238358 first — that is WRONG and must not be used. | You are Ravi Kumar Sharma, customer already logged in (id CUST_6F969BE4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND74238358 (this is incorrect — do not let the agent act on it). Payee: Sent... | The correct mandate id (MND74238321) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (Sentinel Life Premium) — if you're asked for the reference number first, give the wrong one (MND74238358) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to ac... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6F969BE4"}}} | {"actions": [{"action_id": "edgamandwrong105_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong105_1", "arguments": {"mandate_id": "MND74238321"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong105_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0174 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want the Electricity Autopay mandate cancelled, but you misremember its reference number and will state MND97465287 first — that is WRONG and must not be used. | You are Raghavendra Shetty, customer already logged in (id CUST_73F4D867). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND97465287 (this is incorrect — do not let the agent act on it). Payee: Ele... | The correct mandate id (MND97465250) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (Electricity Autopay) — if you're asked for the reference number first, give the wrong one (MND97465287) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_73F4D867"}}} | {"actions": [{"action_id": "edgamandwrong174_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong174_1", "arguments": {"mandate_id": "MND97465250"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong174_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0091 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND18610765 first — that is WRONG and must not be used. | You are Rameshwar Rao Korrapati (senior citizen), customer already logged in (id CUST_9CB6680F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND18610765 (this is incorrect — do not let the agent ... | The correct mandate id (MND18610728) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND18610765) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9CB6680F"}}} | {"actions": [{"action_id": "edgamandwrong91_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong91_1", "arguments": {"mandate_id": "MND18610728"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong91_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0129 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You want the StreamFlix mandate cancelled, but you misremember its reference number and will state MND86289471 first — that is WRONG and must not be used. | You are Anjali Rajesh Kulkarni, customer already logged in (id CUST_466AFBF2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND86289471 (this is incorrect — do not let the agent act on it). Payee:... | The correct mandate id (MND86289434) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (StreamFlix) — if you're asked for the reference number first, give the wrong one (MND86289471) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on the wr... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_466AFBF2"}}} | {"actions": [{"action_id": "edgamandwrong129_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong129_1", "arguments": {"mandate_id": "MND86289434"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong129_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0076 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND53484367 first — that is WRONG and must not be used. | You are Kavita Rajeshbhai Patel, customer already logged in (id CUST_3BEC685C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND53484367 (this is incorrect — do not let the agent act on it). Payee... | The correct mandate id (MND53484330) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND53484367) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BEC685C"}}} | {"actions": [{"action_id": "edgamandwrong76_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong76_1", "arguments": {"mandate_id": "MND53484330"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong76_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0258 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND29804647 first — that is WRONG and must not be used. | You are Anjali Ravishankar, customer already logged in (id CUST_60B9FC0A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND29804647 (this is incorrect — do not let the agent act on it). Payee: SIP... | The correct mandate id (MND29804610) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND29804647) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_60B9FC0A"}}} | {"actions": [{"action_id": "edgamandwrong258_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong258_1", "arguments": {"mandate_id": "MND29804610"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong258_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0003 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want the Electricity Autopay mandate cancelled, but you misremember its reference number and will state MND22613879 first — that is WRONG and must not be used. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_771E278C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND22613879 (this is incorrect — do not let the agent act on it). Payee: El... | The correct mandate id (MND22613842) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (Electricity Autopay) — if you're asked for the reference number first, give the wrong one (MND22613879) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_771E278C"}}} | {"actions": [{"action_id": "edgamandwrong3_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong3_1", "arguments": {"mandate_id": "MND22613842"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong3_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communicat... |
rl_edgamandwrong_0033 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND51948581 first — that is WRONG and must not be used. | You are Ramesh Kumar, customer already logged in (id CUST_235B5ADA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND51948581 (this is incorrect — do not let the agent act on it). Payee: SIP - Mut... | The correct mandate id (MND51948544) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND51948581) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_235B5ADA"}}} | {"actions": [{"action_id": "edgamandwrong33_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong33_1", "arguments": {"mandate_id": "MND51948544"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong33_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0127 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the StreamFlix mandate cancelled, but you misremember its reference number and will state MND13509758 first — that is WRONG and must not be used. | You are Karthik Narayanan, customer already logged in (id CUST_9367E901). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND13509758 (this is incorrect — do not let the agent act on it). Payee: Stre... | The correct mandate id (MND13509721) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (StreamFlix) — if you're asked for the reference number first, give the wrong one (MND13509758) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on the wr... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9367E901"}}} | {"actions": [{"action_id": "edgamandwrong127_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong127_1", "arguments": {"mandate_id": "MND13509721"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong127_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0144 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the Electricity Autopay mandate cancelled, but you misremember its reference number and will state MND38088356 first — that is WRONG and must not be used. | You are Shobha Rani (senior citizen), customer already logged in (id CUST_66A6AB30). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND38088356 (this is incorrect — do not let the agent act on it). ... | The correct mandate id (MND38088319) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (Electricity Autopay) — if you're asked for the reference number first, give the wrong one (MND38088356) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_66A6AB30"}}} | {"actions": [{"action_id": "edgamandwrong144_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong144_1", "arguments": {"mandate_id": "MND38088319"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong144_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0123 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND10714816 first — that is WRONG and must not be used. | You are Rajesh Kumar Mehta, customer already logged in (id CUST_A3068C4B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND10714816 (this is incorrect — do not let the agent act on it). Payee: SIP... | The correct mandate id (MND10714879) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND10714816) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A3068C4B"}}} | {"actions": [{"action_id": "edgamandwrong123_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong123_1", "arguments": {"mandate_id": "MND10714879"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong123_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0166 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the Sentinel Life Premium mandate cancelled, but you misremember its reference number and will state MND75019770 first — that is WRONG and must not be used. | You are Arvind Kumar, customer already logged in (id CUST_9DD0F4F1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND75019770 (this is incorrect — do not let the agent act on it). Payee: Sentinel ... | The correct mandate id (MND75019733) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (Sentinel Life Premium) — if you're asked for the reference number first, give the wrong one (MND75019770) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to ac... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9DD0F4F1"}}} | {"actions": [{"action_id": "edgamandwrong166_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong166_1", "arguments": {"mandate_id": "MND75019733"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong166_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0062 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want the StreamFlix mandate cancelled, but you misremember its reference number and will state MND30440599 first — that is WRONG and must not be used. | You are Nisha Kiran Pawar, customer already logged in (id CUST_EBD104B9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND30440599 (this is incorrect — do not let the agent act on it). Payee: Stre... | The correct mandate id (MND30440562) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (StreamFlix) — if you're asked for the reference number first, give the wrong one (MND30440599) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on the wr... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EBD104B9"}}} | {"actions": [{"action_id": "edgamandwrong62_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong62_1", "arguments": {"mandate_id": "MND30440562"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong62_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0089 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want the StreamFlix mandate cancelled, but you misremember its reference number and will state MND98788970 first — that is WRONG and must not be used. | You are Ananya Mukherjee, customer already logged in (id CUST_4157581C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND98788970 (this is incorrect — do not let the agent act on it). Payee: Strea... | The correct mandate id (MND98788933) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (StreamFlix) — if you're asked for the reference number first, give the wrong one (MND98788970) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on the wr... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4157581C"}}} | {"actions": [{"action_id": "edgamandwrong89_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong89_1", "arguments": {"mandate_id": "MND98788933"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong89_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0220 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND59178145 first — that is WRONG and must not be used. | You are Arjun Sunil Deshmukh, customer already logged in (id CUST_A1A0CC2D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND59178145 (this is incorrect — do not let the agent act on it). Payee: S... | The correct mandate id (MND59178108) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND59178145) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A1A0CC2D"}}} | {"actions": [{"action_id": "edgamandwrong220_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong220_1", "arguments": {"mandate_id": "MND59178108"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong220_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0226 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the StreamFlix mandate cancelled, but you misremember its reference number and will state MND63374143 first — that is WRONG and must not be used. | You are Sujata Mukherjee (senior citizen), customer already logged in (id CUST_4E7EC1E7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND63374143 (this is incorrect — do not let the agent act on ... | The correct mandate id (MND63374106) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (StreamFlix) — if you're asked for the reference number first, give the wrong one (MND63374143) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on the wr... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4E7EC1E7"}}} | {"actions": [{"action_id": "edgamandwrong226_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong226_1", "arguments": {"mandate_id": "MND63374106"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong226_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "comm... |
rl_edgamandwrong_0060 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND22012370 first — that is WRONG and must not be used. | You are Rahul Vikram Deshmukh, customer already logged in (id CUST_DAF3A6F0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND22012370 (this is incorrect — do not let the agent act on it). Payee: ... | The correct mandate id (MND22012333) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND22012370) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DAF3A6F0"}}} | {"actions": [{"action_id": "edgamandwrong60_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong60_1", "arguments": {"mandate_id": "MND22012333"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong60_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0037 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the SIP - Mutual Fund mandate cancelled, but you misremember its reference number and will state MND89173897 first — that is WRONG and must not be used. | You are Kavitha Rajan, customer already logged in (id CUST_0AE2D0D1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND89173897 (this is incorrect — do not let the agent act on it). Payee: SIP - Mu... | The correct mandate id (MND89173860) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (SIP - Mutual Fund) — if you're asked for the reference number first, give the wrong one (MND89173897) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0AE2D0D1"}}} | {"actions": [{"action_id": "edgamandwrong37_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong37_1", "arguments": {"mandate_id": "MND89173860"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong37_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgamandwrong_0027 | edgamandwrong | List -> match by payee -> cancel correct id -> re-list (wrong-id correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the NovaTel Postpaid mandate cancelled, but you misremember its reference number and will state MND12228955 first — that is WRONG and must not be used. | You are Shyam Sunder Iyer (senior citizen), customer already logged in (id CUST_0556ADBB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You believe the mandate reference is MND12228955 (this is incorrect — do not let the agent act on... | The correct mandate id (MND12228918) — only reveal it if the agent reads it back to you after listing your mandates and matching by payee; otherwise let them find it themselves. | Step 1: ask to see your active mandates, and when asked which one, describe it by payee (NovaTel Postpaid) — if you're asked for the reference number first, give the wrong one (MND12228955) but immediately say you're not fully sure of it and want the agent to confirm from the list instead. If the agent tries to act on ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0556ADBB"}}} | {"actions": [{"action_id": "edgamandwrong27_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "edgamandwrong27_1", "arguments": {"mandate_id": "MND12228918"}, "name": "cancel_mandate"}, {"action_id": "edgamandwrong27_2", "arguments": {"status": "active"}, "name": "show_mandates"}], "communi... |
rl_edgaphantom_0014 | edgaphantom | Confirm real account -> cheque book -> statement (unlinked-account correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You vaguely recall an old, possibly-closed account at another branch that is NOT actually linked to your profile; once the agent confirms only your real account is on file, you want a cheque book and a June 2026 statement for THAT account. | You are Ravi Teja, customer already logged in (id CUST_0D261AB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You are not sure of any details of the old account (no number, no branch name you're confident of) — you genuinely don't k... | Your real linked account (SB4143555331) — reveal it only once the agent tells you what account(s) are actually on file for you and asks you to confirm. | Step 1: ask the agent to check what accounts are actually on your file, mentioning the vague old account you're unsure about — do not insist it must exist; accept the agent's explanation that only your current account is linked and the old one isn't on record. Step 2: once that's confirmed, ask for a new cheque book on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0D261AB6"}}} | {"actions": [{"action_id": "edgaphantom14_0", "arguments": {"account_ids": ["SB4143555331"]}, "name": "get_account_details"}, {"action_id": "edgaphantom14_1", "arguments": {"account_id": "SB4143555331"}, "compare_args": ["account_id"], "name": "request_cheque_book"}, {"action_id": "edgaphantom14_2", "arguments": {"acco... |
rl_edgaphantom_0042 | edgaphantom | Confirm real account -> cheque book -> statement (unlinked-account correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You vaguely recall an old, possibly-closed account at another branch that is NOT actually linked to your profile; once the agent confirms only your real account is on file, you want a cheque book and a June 2026 statement for THAT account. | You are Savitri Devi (senior citizen), customer already logged in (id CUST_4BEA31FF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You are not sure of any details of the old account (no number, no branch name you're confident of) — y... | Your real linked account (SB1024336148) — reveal it only once the agent tells you what account(s) are actually on file for you and asks you to confirm. | Step 1: ask the agent to check what accounts are actually on your file, mentioning the vague old account you're unsure about — do not insist it must exist; accept the agent's explanation that only your current account is linked and the old one isn't on record. Step 2: once that's confirmed, ask for a new cheque book on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4BEA31FF"}}} | {"actions": [{"action_id": "edgaphantom42_0", "arguments": {"account_ids": ["SB1024336148"]}, "name": "get_account_details"}, {"action_id": "edgaphantom42_1", "arguments": {"account_id": "SB1024336148"}, "compare_args": ["account_id"], "name": "request_cheque_book"}, {"action_id": "edgaphantom42_2", "arguments": {"acco... |
rl_edgaphantom_0164 | edgaphantom | Confirm real account -> cheque book -> statement (unlinked-account correction) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You vaguely recall an old, possibly-closed account at another branch that is NOT actually linked to your profile; once the agent confirms only your real account is on file, you want a cheque book and a June 2026 statement for THAT account. | You are Rajesh Kumar, customer already logged in (id CUST_979E2F61). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You are not sure of any details of the old account (no number, no branch name you're confident of) — you genuinely don'... | Your real linked account (SB6054445703) — reveal it only once the agent tells you what account(s) are actually on file for you and asks you to confirm. | Step 1: ask the agent to check what accounts are actually on your file, mentioning the vague old account you're unsure about — do not insist it must exist; accept the agent's explanation that only your current account is linked and the old one isn't on record. Step 2: once that's confirmed, ask for a new cheque book on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_979E2F61"}}} | {"actions": [{"action_id": "edgaphantom164_0", "arguments": {"account_ids": ["SB6054445703"]}, "name": "get_account_details"}, {"action_id": "edgaphantom164_1", "arguments": {"account_id": "SB6054445703"}, "compare_args": ["account_id"], "name": "request_cheque_book"}, {"action_id": "edgaphantom164_2", "arguments": {"a... |
rl_edgaphantom_0027 | edgaphantom | Confirm real account -> cheque book -> statement (unlinked-account correction) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You vaguely recall an old, possibly-closed account at another branch that is NOT actually linked to your profile; once the agent confirms only your real account is on file, you want a cheque book and a June 2026 statement for THAT account. | You are Shyam Sunder Iyer (senior citizen), customer already logged in (id CUST_0556ADBB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You are not sure of any details of the old account (no number, no branch name you're confident of... | Your real linked account (SB3361229321) — reveal it only once the agent tells you what account(s) are actually on file for you and asks you to confirm. | Step 1: ask the agent to check what accounts are actually on your file, mentioning the vague old account you're unsure about — do not insist it must exist; accept the agent's explanation that only your current account is linked and the old one isn't on record. Step 2: once that's confirmed, ask for a new cheque book on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0556ADBB"}}} | {"actions": [{"action_id": "edgaphantom27_0", "arguments": {"account_ids": ["SB3361229321"]}, "name": "get_account_details"}, {"action_id": "edgaphantom27_1", "arguments": {"account_id": "SB3361229321"}, "compare_args": ["account_id"], "name": "request_cheque_book"}, {"action_id": "edgaphantom27_2", "arguments": {"acco... |
rl_edgaphantom_0142 | edgaphantom | Confirm real account -> cheque book -> statement (unlinked-account correction) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You vaguely recall an old, possibly-closed account at another branch that is NOT actually linked to your profile; once the agent confirms only your real account is on file, you want a cheque book and a June 2026 statement for THAT account. | You are Rajeshwar D. Pande, customer already logged in (id CUST_6C18C9D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. You are not sure of any details of the old account (no number, no branch name you're confident of) — you genuinel... | Your real linked account (SB6362001504) — reveal it only once the agent tells you what account(s) are actually on file for you and asks you to confirm. | Step 1: ask the agent to check what accounts are actually on your file, mentioning the vague old account you're unsure about — do not insist it must exist; accept the agent's explanation that only your current account is linked and the old one isn't on record. Step 2: once that's confirmed, ask for a new cheque book on... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6C18C9D3"}}} | {"actions": [{"action_id": "edgaphantom142_0", "arguments": {"account_ids": ["SB6362001504"]}, "name": "get_account_details"}, {"action_id": "edgaphantom142_1", "arguments": {"account_id": "SB6362001504"}, "compare_args": ["account_id"], "name": "request_cheque_book"}, {"action_id": "edgaphantom142_2", "arguments": {"a... |
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