id stringlengths 12 23 | family stringclasses 50
values | purpose stringclasses 56
values | persona stringclasses 79
values | reason_for_call stringlengths 55 239 | known_info stringlengths 212 401 | unknown_info stringclasses 174
values | task_instructions stringlengths 127 868 | num_gold_actions int32 1 6 | reward_basis stringclasses 1
value | initial_state stringlengths 77 77 | evaluation_criteria stringlengths 247 1.19k |
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rl_sq2emi_0445 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want to know if a new ₹1000000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Rajesh Kumar, customer already logged in (id CUST_FAA9450D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN93688. Desired new loan: ₹1000000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN93688 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FAA9450D"}}} | {"actions": [{"action_id": "sq2emi445_0", "arguments": {"loan_ids": ["LN93688"]}, "name": "get_loan_details"}, {"action_id": "sq2emi445_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi445_2", "arguments": {"principal": 1000000, "r... |
rl_sq2emi_0395 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want to know if a new ₹400000 home loan over 84 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Lakshmi Venkatesh (senior citizen), customer already logged in (id CUST_AA0FD4F9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN25656. Desired new loan: ₹400000 home loan, 84 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN25656 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹400000 over 84 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_AA0FD4F9"}}} | {"actions": [{"action_id": "sq2emi395_0", "arguments": {"loan_ids": ["LN25656"]}, "name": "get_loan_details"}, {"action_id": "sq2emi395_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi395_2", "arguments": {"principal": 400000, "ra... |
rl_sq2emi_0401 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹400000 home loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Karthik Rajan, customer already logged in (id CUST_CBDD521B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN94487. Desired new loan: ₹400000 home loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN94487 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹400000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CBDD521B"}}} | {"actions": [{"action_id": "sq2emi401_0", "arguments": {"loan_ids": ["LN94487"]}, "name": "get_loan_details"}, {"action_id": "sq2emi401_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi401_2", "arguments": {"principal": 400000, "ra... |
rl_sq2emi_0334 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want to know if a new ₹1000000 personal loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_FEAC6F71). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN88156. Desired new loan: ₹1000000 personal loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN88156 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two lo... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FEAC6F71"}}} | {"actions": [{"action_id": "sq2emi334_0", "arguments": {"loan_ids": ["LN88156"]}, "name": "get_loan_details"}, {"action_id": "sq2emi334_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi334_2", "arguments": {"principal": 1000000... |
rl_sq2emi_0037 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to know if a new ₹200000 home loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Kavitha Rajan, customer already logged in (id CUST_0AE2D0D1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN33798. Desired new loan: ₹200000 home loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN33798 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹200000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0AE2D0D1"}}} | {"actions": [{"action_id": "sq2emi37_0", "arguments": {"loan_ids": ["LN33798"]}, "name": "get_loan_details"}, {"action_id": "sq2emi37_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi37_2", "arguments": {"principal": 200000, "rate"... |
rl_sq2emi_0356 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to know if a new ₹1000000 personal loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Gurmeet Kaur (senior citizen), customer already logged in (id CUST_B9E2C67C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN21067. Desired new loan: ₹1000000 personal loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN21067 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two lo... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B9E2C67C"}}} | {"actions": [{"action_id": "sq2emi356_0", "arguments": {"loan_ids": ["LN21067"]}, "name": "get_loan_details"}, {"action_id": "sq2emi356_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi356_2", "arguments": {"principal": 1000000... |
rl_sq2emi_0000 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹600000 personal loan over 84 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Rohan Viren Malhotra, customer already logged in (id CUST_8E3C686D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN92175. Desired new loan: ₹600000 personal loan, 84 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN92175 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹600000 over 84 months at that rate. Step 4: finally ask whether the bank allows holding two loa... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8E3C686D"}}} | {"actions": [{"action_id": "sq2emi0_0", "arguments": {"loan_ids": ["LN92175"]}, "name": "get_loan_details"}, {"action_id": "sq2emi0_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi0_2", "arguments": {"principal": 600000, "rate... |
rl_sq2emi_0046 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹600000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Rahul Suresh Patil, customer already logged in (id CUST_83A75754). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN15565. Desired new loan: ₹600000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN15565 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹600000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_83A75754"}}} | {"actions": [{"action_id": "sq2emi46_0", "arguments": {"loan_ids": ["LN15565"]}, "name": "get_loan_details"}, {"action_id": "sq2emi46_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi46_2", "arguments": {"principal": 600000, "rate"... |
rl_sq2emi_0260 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to know if a new ₹1000000 personal loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Lakshmi Ramachandran (senior citizen), customer already logged in (id CUST_1ADF10D2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN14156. Desired new loan: ₹1000000 personal loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN14156 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two lo... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1ADF10D2"}}} | {"actions": [{"action_id": "sq2emi260_0", "arguments": {"loan_ids": ["LN14156"]}, "name": "get_loan_details"}, {"action_id": "sq2emi260_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi260_2", "arguments": {"principal": 1000000... |
rl_sq2emi_0076 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹200000 personal loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Kavita Rajeshbhai Patel, customer already logged in (id CUST_3BEC685C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN18269. Desired new loan: ₹200000 personal loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN18269 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹200000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two loa... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BEC685C"}}} | {"actions": [{"action_id": "sq2emi76_0", "arguments": {"loan_ids": ["LN18269"]}, "name": "get_loan_details"}, {"action_id": "sq2emi76_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi76_2", "arguments": {"principal": 200000, "r... |
rl_sq2emi_0183 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹200000 personal loan over 84 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Vikram S. Patel, customer already logged in (id CUST_7EED3375). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN88371. Desired new loan: ₹200000 personal loan, 84 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN88371 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹200000 over 84 months at that rate. Step 4: finally ask whether the bank allows holding two loa... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7EED3375"}}} | {"actions": [{"action_id": "sq2emi183_0", "arguments": {"loan_ids": ["LN88371"]}, "name": "get_loan_details"}, {"action_id": "sq2emi183_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi183_2", "arguments": {"principal": 200000,... |
rl_sq2emi_0240 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want to know if a new ₹600000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Meenakshi Ramesh Shetty (senior citizen), customer already logged in (id CUST_4A0941F2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN59452. Desired new loan: ₹600000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN59452 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹600000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4A0941F2"}}} | {"actions": [{"action_id": "sq2emi240_0", "arguments": {"loan_ids": ["LN59452"]}, "name": "get_loan_details"}, {"action_id": "sq2emi240_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi240_2", "arguments": {"principal": 600000, "ra... |
rl_sq2emi_0302 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹400000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Sneha Reddy, customer already logged in (id CUST_04F2A910). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN41343. Desired new loan: ₹400000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN41343 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹400000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_04F2A910"}}} | {"actions": [{"action_id": "sq2emi302_0", "arguments": {"loan_ids": ["LN41343"]}, "name": "get_loan_details"}, {"action_id": "sq2emi302_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi302_2", "arguments": {"principal": 400000, "ra... |
rl_sq2emi_0034 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to know if a new ₹200000 home loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Aditya Vikram Deshmukh, customer already logged in (id CUST_A889493E). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN65487. Desired new loan: ₹200000 home loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN65487 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹200000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A889493E"}}} | {"actions": [{"action_id": "sq2emi34_0", "arguments": {"loan_ids": ["LN65487"]}, "name": "get_loan_details"}, {"action_id": "sq2emi34_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi34_2", "arguments": {"principal": 200000, "rate"... |
rl_sq2emi_0052 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want to know if a new ₹200000 personal loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Rajeshwar Singh (senior citizen), customer already logged in (id CUST_D52109AD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN48609. Desired new loan: ₹200000 personal loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN48609 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹200000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loa... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D52109AD"}}} | {"actions": [{"action_id": "sq2emi52_0", "arguments": {"loan_ids": ["LN48609"]}, "name": "get_loan_details"}, {"action_id": "sq2emi52_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi52_2", "arguments": {"principal": 200000, "r... |
rl_sq2emi_0074 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to know if a new ₹400000 personal loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Ramesh Kumar Singh (senior citizen), customer already logged in (id CUST_64AA1F46). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN62997. Desired new loan: ₹400000 personal loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN62997 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a personal loan. Step 3: then ask the agent to work out the EMI for ₹400000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loa... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_64AA1F46"}}} | {"actions": [{"action_id": "sq2emi74_0", "arguments": {"loan_ids": ["LN62997"]}, "name": "get_loan_details"}, {"action_id": "sq2emi74_1", "arguments": {"product_type": "personal_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi74_2", "arguments": {"principal": 400000, "r... |
rl_sq2emi_0263 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want to know if a new ₹1000000 home loan over 84 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Madhuri Dey, customer already logged in (id CUST_322699DE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN99692. Desired new loan: ₹1000000 home loan, 84 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN99692 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 84 months at that rate. Step 4: finally ask whether the bank allows holding two loans ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_322699DE"}}} | {"actions": [{"action_id": "sq2emi263_0", "arguments": {"loan_ids": ["LN99692"]}, "name": "get_loan_details"}, {"action_id": "sq2emi263_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi263_2", "arguments": {"principal": 1000000, "r... |
rl_sq2emi_0319 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to know if a new ₹1000000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Kamala Devi (senior citizen), customer already logged in (id CUST_328772E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN71339. Desired new loan: ₹1000000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN71339 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹1000000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_328772E0"}}} | {"actions": [{"action_id": "sq2emi319_0", "arguments": {"loan_ids": ["LN71339"]}, "name": "get_loan_details"}, {"action_id": "sq2emi319_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi319_2", "arguments": {"principal": 1000000, "r... |
rl_sq2emi_0238 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want to know if a new ₹400000 home loan over 60 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Saroj Devi (senior citizen), customer already logged in (id CUST_7FE06574). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN70340. Desired new loan: ₹400000 home loan, 60 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN70340 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹400000 over 60 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7FE06574"}}} | {"actions": [{"action_id": "sq2emi238_0", "arguments": {"loan_ids": ["LN70340"]}, "name": "get_loan_details"}, {"action_id": "sq2emi238_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi238_2", "arguments": {"principal": 400000, "ra... |
rl_sq2emi_0278 | sq2emi | Existing loan → new-loan rate → EMI → eligibility policy (loan affordability check) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want to know if a new ₹600000 home loan over 36 months is affordable, given your existing loan — informational only, you are not applying yet. | You are Rajat Mehra, customer already logged in (id CUST_5D8ECDE3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Existing loan LN39671. Desired new loan: ₹600000 home loan, 36 months. | Your existing loan's EMI/outstanding, today's rate for the new loan, the computed EMI, and the multi-loan eligibility policy. | Step 1: ask for the details of your existing loan LN39671 (id only when asked) — you want to see what you already pay. Step 2: then ask for today's rate on a home loan. Step 3: then ask the agent to work out the EMI for ₹600000 over 36 months at that rate. Step 4: finally ask whether the bank allows holding two loans a... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_5D8ECDE3"}}} | {"actions": [{"action_id": "sq2emi278_0", "arguments": {"loan_ids": ["LN39671"]}, "name": "get_loan_details"}, {"action_id": "sq2emi278_1", "arguments": {"product_type": "home_loan"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sq2emi278_2", "arguments": {"principal": 600000, "ra... |
rl_sq2fdladder_0049 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to close FD FD907483 and reinvest ~₹200000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Meera Prakash Pawar, customer already logged in (id CUST_B4896297). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD907483; payout/reinvestment account savings SB5567722573. New FD amount: ₹200000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD907483 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB5567722573. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 200000 for 12 months from savings SB5567722573 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B4896297"}}} | {"actions": [{"action_id": "sq2fdladder49_0", "arguments": {"deposit_ids": ["FD907483"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder49_1", "arguments": {"deposit_ids": ["FD907483"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder49_2", "arguments": {"deposit_id": "FD907483", "payout_account... |
rl_sq2fdladder_0218 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want to close FD FD720521 and reinvest ~₹50000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Ravi Kumar, customer already logged in (id CUST_2903FABB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD720521; payout/reinvestment account savings SB7410234351. New FD amount: ₹50000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD720521 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7410234351. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 50000 for 24 months from savings SB7410234351 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2903FABB"}}} | {"actions": [{"action_id": "sq2fdladder218_0", "arguments": {"deposit_ids": ["FD720521"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder218_1", "arguments": {"deposit_ids": ["FD720521"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder218_2", "arguments": {"deposit_id": "FD720521", "payout_acco... |
rl_sq2fdladder_0317 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want to close FD FD660612 and reinvest ~₹35000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Sunita Devi (senior citizen), customer already logged in (id CUST_9AD912CA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD660612; payout/reinvestment account savings SB3956877828. New FD amount: ₹35000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD660612 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB3956877828. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 35000 for 24 months from savings SB3956877828 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9AD912CA"}}} | {"actions": [{"action_id": "sq2fdladder317_0", "arguments": {"deposit_ids": ["FD660612"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder317_1", "arguments": {"deposit_ids": ["FD660612"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder317_2", "arguments": {"deposit_id": "FD660612", "payout_acco... |
rl_sq2fdladder_0231 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want to close FD FD376124 and reinvest ~₹25000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Anjali Nair, customer already logged in (id CUST_ED7C4A35). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD376124; payout/reinvestment account savings SB9297112201. New FD amount: ₹25000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD376124 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB9297112201. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 25000 for 12 months from savings SB9297112201 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ED7C4A35"}}} | {"actions": [{"action_id": "sq2fdladder231_0", "arguments": {"deposit_ids": ["FD376124"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder231_1", "arguments": {"deposit_ids": ["FD376124"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder231_2", "arguments": {"deposit_id": "FD376124", "payout_acco... |
rl_sq2fdladder_0384 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD148736 and reinvest ~₹50000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Sunita Ramesh Chaudhary, customer already logged in (id CUST_EA27E8B4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD148736; payout/reinvestment account savings SB2318609854. New FD amount: ₹50000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD148736 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB2318609854. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 50000 for 12 months from savings SB2318609854 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EA27E8B4"}}} | {"actions": [{"action_id": "sq2fdladder384_0", "arguments": {"deposit_ids": ["FD148736"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder384_1", "arguments": {"deposit_ids": ["FD148736"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder384_2", "arguments": {"deposit_id": "FD148736", "payout_acco... |
rl_sq2fdladder_0206 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to close FD FD609305 and reinvest ~₹200000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Rajesh Kulkarni, customer already logged in (id CUST_B096AFB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD609305; payout/reinvestment account savings SB6513961786. New FD amount: ₹200000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD609305 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB6513961786. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 200000 for 12 months from savings SB6513961786 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B096AFB6"}}} | {"actions": [{"action_id": "sq2fdladder206_0", "arguments": {"deposit_ids": ["FD609305"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder206_1", "arguments": {"deposit_ids": ["FD609305"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder206_2", "arguments": {"deposit_id": "FD609305", "payout_acco... |
rl_sq2fdladder_0221 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD410987 and reinvest ~₹125000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Rajesh Kumar, customer already logged in (id CUST_3DE1EFFE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD410987; payout/reinvestment account savings SB3443172991. New FD amount: ₹125000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD410987 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB3443172991. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 125000 for 24 months from savings SB3443172991 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3DE1EFFE"}}} | {"actions": [{"action_id": "sq2fdladder221_0", "arguments": {"deposit_ids": ["FD410987"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder221_1", "arguments": {"deposit_ids": ["FD410987"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder221_2", "arguments": {"deposit_id": "FD410987", "payout_acco... |
rl_sq2fdladder_0014 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want to close FD FD821942 and reinvest ~₹200000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Ravi Teja, customer already logged in (id CUST_0D261AB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD821942; payout/reinvestment account savings SB4143555331. New FD amount: ₹200000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD821942 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB4143555331. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 200000 for 12 months from savings SB4143555331 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0D261AB6"}}} | {"actions": [{"action_id": "sq2fdladder14_0", "arguments": {"deposit_ids": ["FD821942"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder14_1", "arguments": {"deposit_ids": ["FD821942"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder14_2", "arguments": {"deposit_id": "FD821942", "payout_account... |
rl_sq2fdladder_0208 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD846577 and reinvest ~₹35000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Rakesh Kumar Malviya, customer already logged in (id CUST_FBE8E3F7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD846577; payout/reinvestment account savings SB9784827118. New FD amount: ₹35000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD846577 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB9784827118. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 35000 for 24 months from savings SB9784827118 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FBE8E3F7"}}} | {"actions": [{"action_id": "sq2fdladder208_0", "arguments": {"deposit_ids": ["FD846577"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder208_1", "arguments": {"deposit_ids": ["FD846577"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder208_2", "arguments": {"deposit_id": "FD846577", "payout_acco... |
rl_sq2fdladder_0115 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD600487 and reinvest ~₹75000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Rajesh Kumar Srivastava, customer already logged in (id CUST_2BECA399). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD600487; payout/reinvestment account savings SB3465822321. New FD amount: ₹75000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD600487 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB3465822321. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 75000 for 24 months from savings SB3465822321 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2BECA399"}}} | {"actions": [{"action_id": "sq2fdladder115_0", "arguments": {"deposit_ids": ["FD600487"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder115_1", "arguments": {"deposit_ids": ["FD600487"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder115_2", "arguments": {"deposit_id": "FD600487", "payout_acco... |
rl_sq2fdladder_0301 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want to close FD FD129992 and reinvest ~₹100000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Shobha R. Kulkarni (senior citizen), customer already logged in (id CUST_D80F0598). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD129992; payout/reinvestment account savings SB6893129976. New FD amount: ₹100000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD129992 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB6893129976. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 100000 for 24 months from savings SB6893129976 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D80F0598"}}} | {"actions": [{"action_id": "sq2fdladder301_0", "arguments": {"deposit_ids": ["FD129992"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder301_1", "arguments": {"deposit_ids": ["FD129992"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder301_2", "arguments": {"deposit_id": "FD129992", "payout_acco... |
rl_sq2fdladder_0297 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want to close FD FD887661 and reinvest ~₹60000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Rajesh Kumar Singh, customer already logged in (id CUST_72DE98E9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD887661; payout/reinvestment account savings SB7479986835. New FD amount: ₹60000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD887661 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7479986835. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 60000 for 12 months from savings SB7479986835 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_72DE98E9"}}} | {"actions": [{"action_id": "sq2fdladder297_0", "arguments": {"deposit_ids": ["FD887661"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder297_1", "arguments": {"deposit_ids": ["FD887661"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder297_2", "arguments": {"deposit_id": "FD887661", "payout_acco... |
rl_sq2fdladder_0101 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to close FD FD719241 and reinvest ~₹25000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Ananya Mukherjee, customer already logged in (id CUST_8DF1C44A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD719241; payout/reinvestment account savings SB9382919438. New FD amount: ₹25000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD719241 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB9382919438. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 25000 for 12 months from savings SB9382919438 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DF1C44A"}}} | {"actions": [{"action_id": "sq2fdladder101_0", "arguments": {"deposit_ids": ["FD719241"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder101_1", "arguments": {"deposit_ids": ["FD719241"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder101_2", "arguments": {"deposit_id": "FD719241", "payout_acco... |
rl_sq2fdladder_0389 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want to close FD FD953090 and reinvest ~₹200000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Anjali Rajesh Shah, customer already logged in (id CUST_2974C92A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD953090; payout/reinvestment account savings SB6583183956. New FD amount: ₹200000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD953090 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB6583183956. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 200000 for 12 months from savings SB6583183956 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2974C92A"}}} | {"actions": [{"action_id": "sq2fdladder389_0", "arguments": {"deposit_ids": ["FD953090"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder389_1", "arguments": {"deposit_ids": ["FD953090"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder389_2", "arguments": {"deposit_id": "FD953090", "payout_acco... |
rl_sq2fdladder_0241 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD837964 and reinvest ~₹75000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Sunita Ramesh Patil, customer already logged in (id CUST_370198A6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD837964; payout/reinvestment account savings SB3648762381. New FD amount: ₹75000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD837964 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB3648762381. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 75000 for 12 months from savings SB3648762381 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_370198A6"}}} | {"actions": [{"action_id": "sq2fdladder241_0", "arguments": {"deposit_ids": ["FD837964"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder241_1", "arguments": {"deposit_ids": ["FD837964"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder241_2", "arguments": {"deposit_id": "FD837964", "payout_acco... |
rl_sq2fdladder_0003 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD783950 and reinvest ~₹125000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_771E278C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD783950; payout/reinvestment account savings SB3214032902. New FD amount: ₹125000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD783950 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB3214032902. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 125000 for 12 months from savings SB3214032902 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_771E278C"}}} | {"actions": [{"action_id": "sq2fdladder3_0", "arguments": {"deposit_ids": ["FD783950"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder3_1", "arguments": {"deposit_ids": ["FD783950"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder3_2", "arguments": {"deposit_id": "FD783950", "payout_account": ... |
rl_sq2fdladder_0254 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want to close FD FD226908 and reinvest ~₹25000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Rajesh Kumar, customer already logged in (id CUST_58E1F66C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD226908; payout/reinvestment account savings SB7702837697. New FD amount: ₹25000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD226908 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7702837697. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 25000 for 12 months from savings SB7702837697 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_58E1F66C"}}} | {"actions": [{"action_id": "sq2fdladder254_0", "arguments": {"deposit_ids": ["FD226908"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder254_1", "arguments": {"deposit_ids": ["FD226908"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder254_2", "arguments": {"deposit_id": "FD226908", "payout_acco... |
rl_sq2fdladder_0118 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to close FD FD901462 and reinvest ~₹200000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Shobha R. Kamath (senior citizen), customer already logged in (id CUST_99711708). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD901462; payout/reinvestment account savings SB1506487429. New FD amount: ₹200000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD901462 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1506487429. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 200000 for 24 months from savings SB1506487429 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_99711708"}}} | {"actions": [{"action_id": "sq2fdladder118_0", "arguments": {"deposit_ids": ["FD901462"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder118_1", "arguments": {"deposit_ids": ["FD901462"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder118_2", "arguments": {"deposit_id": "FD901462", "payout_acco... |
rl_sq2fdladder_0045 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to close FD FD891411 and reinvest ~₹100000 of the proceeds into a new 12-month FD at today's rate, with the final balance shown. | You are Ananya Ramachandran, customer already logged in (id CUST_A61062B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD891411; payout/reinvestment account savings SB8937614201. New FD amount: ₹100000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD891411 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB8937614201. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 100000 for 12 months from savings SB8937614201 (con... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A61062B5"}}} | {"actions": [{"action_id": "sq2fdladder45_0", "arguments": {"deposit_ids": ["FD891411"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder45_1", "arguments": {"deposit_ids": ["FD891411"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder45_2", "arguments": {"deposit_id": "FD891411", "payout_account... |
rl_sq2fdladder_0210 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want to close FD FD627578 and reinvest ~₹25000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Sunita Sharma, customer already logged in (id CUST_34F01651). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD627578; payout/reinvestment account savings SB5814430204. New FD amount: ₹25000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD627578 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB5814430204. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 25000 for 24 months from savings SB5814430204 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_34F01651"}}} | {"actions": [{"action_id": "sq2fdladder210_0", "arguments": {"deposit_ids": ["FD627578"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder210_1", "arguments": {"deposit_ids": ["FD627578"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder210_2", "arguments": {"deposit_id": "FD627578", "payout_acco... |
rl_sq2fdladder_0291 | sq2fdladder | Details → quote → close → rate → reinvest → balance (FD ladder) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to close FD FD871972 and reinvest ~₹35000 of the proceeds into a new 24-month FD at today's rate, with the final balance shown. | You are Aryan Chatterjee, customer already logged in (id CUST_F20D96DE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD871972; payout/reinvestment account savings SB1732831946. New FD amount: ₹35000. | The closure quote figures, today's FD rate, and the post-reinvestment balance. | Step 1: ask about FD FD871972 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1732831946. Step 4: then ask for today's FD rate card. Step 5: only after that, book a new FD of 35000 for 24 months from savings SB1732831946 (conf... | 6 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F20D96DE"}}} | {"actions": [{"action_id": "sq2fdladder291_0", "arguments": {"deposit_ids": ["FD871972"]}, "name": "get_fd_details"}, {"action_id": "sq2fdladder291_1", "arguments": {"deposit_ids": ["FD871972"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sq2fdladder291_2", "arguments": {"deposit_id": "FD871972", "payout_acco... |
rl_sq2gold_0048 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You have 30g of 22K gold and want to size a gold loan before applying. | You are Ramesh Kumar (senior citizen), customer already logged in (id CUST_3863F9E7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 30 grams, 22 karat purity. Credit account: savings SB4984556081. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 30 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3863F9E7"}}} | {"actions": [{"action_id": "sq2gold48_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold48_1", "arguments": {"gold_grams": 30, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold48_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0075 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 30g of 18K gold and want to size a gold loan before applying. | You are Rajesh Kumar Patel, customer already logged in (id CUST_CC7809ED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 30 grams, 18 karat purity. Credit account: savings SB4837486950. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 30 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CC7809ED"}}} | {"actions": [{"action_id": "sq2gold75_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold75_1", "arguments": {"gold_grams": 30, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold75_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0189 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You have 30g of 18K gold and want to size a gold loan before applying. | You are Rajesh Kumar, customer already logged in (id CUST_6CEA21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 30 grams, 18 karat purity. Credit account: savings SB2473719249. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 30 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6CEA21E0"}}} | {"actions": [{"action_id": "sq2gold189_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold189_1", "arguments": {"gold_grams": 30, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold189_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0212 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 80g of 22K gold and want to size a gold loan before applying. | You are Shobha Rameshwar Thakre (senior citizen), customer already logged in (id CUST_A52E5E2A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 22 karat purity. Credit account: savings SB6192045479. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A52E5E2A"}}} | {"actions": [{"action_id": "sq2gold212_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold212_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold212_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0127 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 80g of 18K gold and want to size a gold loan before applying. | You are Karthik Narayanan, customer already logged in (id CUST_9367E901). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 18 karat purity. Credit account: savings SB2578412024. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9367E901"}}} | {"actions": [{"action_id": "sq2gold127_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold127_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold127_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0216 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 80g of 22K gold and want to size a gold loan before applying. | You are Sanjay Chatterjee (senior citizen), customer already logged in (id CUST_B1D6FA34). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 22 karat purity. Credit account: savings SB7477871145. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B1D6FA34"}}} | {"actions": [{"action_id": "sq2gold216_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold216_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold216_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0204 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 30g of 22K gold and want to size a gold loan before applying. | You are Ravi Kumar, customer already logged in (id CUST_A0AC4BA6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 30 grams, 22 karat purity. Credit account: savings SB6025127538. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 30 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A0AC4BA6"}}} | {"actions": [{"action_id": "sq2gold204_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold204_1", "arguments": {"gold_grams": 30, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold204_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0132 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 20g of 18K gold and want to size a gold loan before applying. | You are Ravi Kumar, customer already logged in (id CUST_C86E7133). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 20 grams, 18 karat purity. Credit account: savings SB5938686501. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 20 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C86E7133"}}} | {"actions": [{"action_id": "sq2gold132_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold132_1", "arguments": {"gold_grams": 20, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold132_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0017 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 80g of 24K gold and want to size a gold loan before applying. | You are Shobha Rani (senior citizen), customer already logged in (id CUST_49C9B5BD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 24 karat purity. Credit account: savings SB1297813766. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_49C9B5BD"}}} | {"actions": [{"action_id": "sq2gold17_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "sq2gold17_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold17_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0036 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You have 80g of 24K gold and want to size a gold loan before applying. | You are Manpreet Kaur, customer already logged in (id CUST_DB4BBFCF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 24 karat purity. Credit account: savings SB8539940043. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DB4BBFCF"}}} | {"actions": [{"action_id": "sq2gold36_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "sq2gold36_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold36_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0157 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You have 20g of 18K gold and want to size a gold loan before applying. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_EA986872). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 20 grams, 18 karat purity. Credit account: savings SB6710936320. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 20 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EA986872"}}} | {"actions": [{"action_id": "sq2gold157_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold157_1", "arguments": {"gold_grams": 20, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold157_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0074 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You have 50g of 22K gold and want to size a gold loan before applying. | You are Ramesh Kumar Singh (senior citizen), customer already logged in (id CUST_64AA1F46). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 22 karat purity. Credit account: savings SB5431143227. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_64AA1F46"}}} | {"actions": [{"action_id": "sq2gold74_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold74_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold74_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0235 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 80g of 18K gold and want to size a gold loan before applying. | You are Vijayalakshmi Subramaniam, customer already logged in (id CUST_77B65374). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 18 karat purity. Credit account: savings SB5938656120. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_77B65374"}}} | {"actions": [{"action_id": "sq2gold235_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold235_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold235_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0236 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 50g of 22K gold and want to size a gold loan before applying. | You are Ramesh Chandra Bora (senior citizen), customer already logged in (id CUST_D85B352D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 22 karat purity. Credit account: savings SB5488773080. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D85B352D"}}} | {"actions": [{"action_id": "sq2gold236_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold236_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold236_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0064 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 50g of 22K gold and want to size a gold loan before applying. | You are Kavitha Ramachandran, customer already logged in (id CUST_73CADF73). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 22 karat purity. Credit account: savings SB3929030738. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_73CADF73"}}} | {"actions": [{"action_id": "sq2gold64_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold64_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold64_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0076 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 80g of 18K gold and want to size a gold loan before applying. | You are Kavita Rajeshbhai Patel, customer already logged in (id CUST_3BEC685C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 18 karat purity. Credit account: savings SB1901368920. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BEC685C"}}} | {"actions": [{"action_id": "sq2gold76_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold76_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold76_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0118 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You have 80g of 18K gold and want to size a gold loan before applying. | You are Shobha R. Kamath (senior citizen), customer already logged in (id CUST_99711708). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 80 grams, 18 karat purity. Credit account: savings SB1506487429. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 80 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_99711708"}}} | {"actions": [{"action_id": "sq2gold118_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold118_1", "arguments": {"gold_grams": 80, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold118_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0057 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 50g of 22K gold and want to size a gold loan before applying. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_28F3840A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 22 karat purity. Credit account: savings SB7794504323. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_28F3840A"}}} | {"actions": [{"action_id": "sq2gold57_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold57_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold57_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0039 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You have 50g of 24K gold and want to size a gold loan before applying. | You are Rajesh Kumar Ghosh, customer already logged in (id CUST_B225EB03). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 24 karat purity. Credit account: savings SB8684748609. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B225EB03"}}} | {"actions": [{"action_id": "sq2gold39_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "sq2gold39_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold39_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0068 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 30g of 22K gold and want to size a gold loan before applying. | You are Anjali Ramesh Sharma, customer already logged in (id CUST_D6841A80). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 30 grams, 22 karat purity. Credit account: savings SB1649298861. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 30 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D6841A80"}}} | {"actions": [{"action_id": "sq2gold68_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold68_1", "arguments": {"gold_grams": 30, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold68_2", "arguments": {"query": "gold loan eligibil... |
rl_sq2gold_0134 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 50g of 18K gold and want to size a gold loan before applying. | You are Priya Sharma, customer already logged in (id CUST_BFB59CAE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 18 karat purity. Credit account: savings SB4068855947. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_BFB59CAE"}}} | {"actions": [{"action_id": "sq2gold134_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold134_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold134_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0188 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You have 20g of 18K gold and want to size a gold loan before applying. | You are Rajesh Kumar, customer already logged in (id CUST_9D2CA1A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 20 grams, 18 karat purity. Credit account: savings SB5249999938. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 20 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9D2CA1A7"}}} | {"actions": [{"action_id": "sq2gold188_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "sq2gold188_1", "arguments": {"gold_grams": 20, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold188_2", "arguments": {"query": "gold loan eligi... |
rl_sq2gold_0245 | sq2gold | Gold rate → LTV eligibility → policy → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 50g of 22K gold and want to size a gold loan before applying. | You are Rajesh K. Patel, customer already logged in (id CUST_B6FE02FD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 50 grams, 22 karat purity. Credit account: savings SB1740970631. | Today's gold rate, your eligible loan amount, and the documentation policy. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 50 grams at that rate. Step 3: then ask what documents/eligibility rules apply (the agent must check the knowledge base, not memory). Step 4: only after all three, ask the agent to log your gold loan application, pro... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B6FE02FD"}}} | {"actions": [{"action_id": "sq2gold245_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "sq2gold245_1", "arguments": {"gold_grams": 50, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "sq2gold245_2", "arguments": {"query": "gold loan eligi... |
rl_sq2insur_0139 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL606840, but only after confirming it's active and hearing the process. | You are Rajesh K. Patel, customer already logged in (id CUST_EF89EE7F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL606840. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL606840 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EF89EE7F"}}} | {"actions": [{"action_id": "sq2insur139_0", "arguments": {"policy_ids": ["POL606840"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur139_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur139_2", "arguments": {"category": "othe... |
rl_sq2insur_0444 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want to start a claim on policy POL127721, but only after confirming it's active and hearing the process. | You are Ananya Rao, customer already logged in (id CUST_1FA290E9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL127721. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL127721 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. The order matters — if the agent tries to jum... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1FA290E9"}}} | {"actions": [{"action_id": "sq2insur444_0", "arguments": {"policy_ids": ["POL127721"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur444_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur444_2", "arguments": {"category": "othe... |
rl_sq2insur_0392 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL878874, but only after confirming it's active and hearing the process. | You are Ankita Sharma, customer already logged in (id CUST_EC127B6F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL878874. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL878874 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EC127B6F"}}} | {"actions": [{"action_id": "sq2insur392_0", "arguments": {"policy_ids": ["POL878874"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur392_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur392_2", "arguments": {"category": "othe... |
rl_sq2insur_0188 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to start a claim on policy POL546783, but only after confirming it's active and hearing the process. | You are Rajesh Kumar, customer already logged in (id CUST_9D2CA1A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL546783. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL546783 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9D2CA1A7"}}} | {"actions": [{"action_id": "sq2insur188_0", "arguments": {"policy_ids": ["POL546783"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur188_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur188_2", "arguments": {"category": "othe... |
rl_sq2insur_0132 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want to start a claim on policy POL193677, but only after confirming it's active and hearing the process. | You are Ravi Kumar, customer already logged in (id CUST_C86E7133). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL193677. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL193677 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C86E7133"}}} | {"actions": [{"action_id": "sq2insur132_0", "arguments": {"policy_ids": ["POL193677"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur132_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur132_2", "arguments": {"category": "othe... |
rl_sq2insur_0396 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to start a claim on policy POL274440, but only after confirming it's active and hearing the process. | You are Ramesh Kumar Patel (senior citizen), customer already logged in (id CUST_DB6B2F66). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL274440. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL274440 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Insist on going step by step, in sequence. If... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DB6B2F66"}}} | {"actions": [{"action_id": "sq2insur396_0", "arguments": {"policy_ids": ["POL274440"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur396_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur396_2", "arguments": {"category": "othe... |
rl_sq2insur_0206 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to start a claim on policy POL782975, but only after confirming it's active and hearing the process. | You are Rajesh Kulkarni, customer already logged in (id CUST_B096AFB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL782975. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL782975 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B096AFB6"}}} | {"actions": [{"action_id": "sq2insur206_0", "arguments": {"policy_ids": ["POL782975"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur206_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur206_2", "arguments": {"category": "othe... |
rl_sq2insur_0230 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL563258, but only after confirming it's active and hearing the process. | You are Sunita R. Kothari, customer already logged in (id CUST_C51B6C01). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL563258. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL563258 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C51B6C01"}}} | {"actions": [{"action_id": "sq2insur230_0", "arguments": {"policy_ids": ["POL563258"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur230_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur230_2", "arguments": {"category": "othe... |
rl_sq2insur_0446 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want to start a claim on policy POL531885, but only after confirming it's active and hearing the process. | You are Rajesh Kumar Menon, customer already logged in (id CUST_0EC9D9FF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL531885. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL531885 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0EC9D9FF"}}} | {"actions": [{"action_id": "sq2insur446_0", "arguments": {"policy_ids": ["POL531885"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur446_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur446_2", "arguments": {"category": "othe... |
rl_sq2insur_0245 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL960508, but only after confirming it's active and hearing the process. | You are Rajesh K. Patel, customer already logged in (id CUST_B6FE02FD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL960508. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL960508 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Insist on going step by step, in sequence. If... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B6FE02FD"}}} | {"actions": [{"action_id": "sq2insur245_0", "arguments": {"policy_ids": ["POL960508"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur245_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur245_2", "arguments": {"category": "othe... |
rl_sq2insur_0386 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL591306, but only after confirming it's active and hearing the process. | You are Ravi Kumar Sharma, customer already logged in (id CUST_7E9EF87B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL591306. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL591306 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7E9EF87B"}}} | {"actions": [{"action_id": "sq2insur386_0", "arguments": {"policy_ids": ["POL591306"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur386_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur386_2", "arguments": {"category": "othe... |
rl_sq2insur_0341 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to start a claim on policy POL236927, but only after confirming it's active and hearing the process. | You are Moumita Borah (senior citizen), customer already logged in (id CUST_73B22F58). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL236927. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL236927 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. The order matters — if the agent tries to jum... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_73B22F58"}}} | {"actions": [{"action_id": "sq2insur341_0", "arguments": {"policy_ids": ["POL236927"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur341_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur341_2", "arguments": {"category": "othe... |
rl_sq2insur_0247 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to start a claim on policy POL107327, but only after confirming it's active and hearing the process. | You are Priya Sinha, customer already logged in (id CUST_F021BC63). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL107327. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL107327 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F021BC63"}}} | {"actions": [{"action_id": "sq2insur247_0", "arguments": {"policy_ids": ["POL107327"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur247_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur247_2", "arguments": {"category": "othe... |
rl_sq2insur_0343 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want to start a claim on policy POL600730, but only after confirming it's active and hearing the process. | You are Ramesh Kumar Sarma (senior citizen), customer already logged in (id CUST_7D3D21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL600730. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL600730 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7D3D21E0"}}} | {"actions": [{"action_id": "sq2insur343_0", "arguments": {"policy_ids": ["POL600730"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur343_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur343_2", "arguments": {"category": "othe... |
rl_sq2insur_0066 | sq2insur | Policy check → claim policy → request (insurance claim start) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to start a claim on policy POL184596, but only after confirming it's active and hearing the process. | You are Rajesh Kumar, customer already logged in (id CUST_873DF730). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Policy POL184596. | The policy status/premium, and the claim process (from the knowledge base). | Step 1: ask for the details of policy POL184596 (id only when asked) to confirm it's active. Step 2: then ask what the claim process is (the agent must answer from a knowledge search, not memory). Step 3: only then ask the agent to log a service request to start your claim. Do this strictly in order — do not let the ag... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_873DF730"}}} | {"actions": [{"action_id": "sq2insur66_0", "arguments": {"policy_ids": ["POL184596"]}, "name": "get_insurance_details"}, {"action_id": "sq2insur66_1", "arguments": {"query": "insurance claim process"}, "compare_args": [], "name": "search_knowledge_base"}, {"action_id": "sq2insur66_2", "arguments": {"category": "other",... |
rl_sq2loanfc_0407 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Shobha Devi, customer already logged in (id CUST_3BB5CCD4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN22212. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN22212 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BB5CCD4"}}} | {"actions": [{"action_id": "sq2loanfc407_0", "arguments": {"loan_ids": ["LN22212"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc407_1", "arguments": {"loan_ids": ["LN22212"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc407_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0401 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Karthik Rajan, customer already logged in (id CUST_CBDD521B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN94487. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN94487 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CBDD521B"}}} | {"actions": [{"action_id": "sq2loanfc401_0", "arguments": {"loan_ids": ["LN94487"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc401_1", "arguments": {"loan_ids": ["LN94487"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc401_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0219 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Divya Venkatesh, customer already logged in (id CUST_4D5A1241). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN81184. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN81184 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4D5A1241"}}} | {"actions": [{"action_id": "sq2loanfc219_0", "arguments": {"loan_ids": ["LN81184"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc219_1", "arguments": {"loan_ids": ["LN81184"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc219_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0239 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Rajesh Kumar Ghosh (senior citizen), customer already logged in (id CUST_1F309F13). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN36505. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN36505 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). You will not all... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1F309F13"}}} | {"actions": [{"action_id": "sq2loanfc239_0", "arguments": {"loan_ids": ["LN36505"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc239_1", "arguments": {"loan_ids": ["LN36505"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc239_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0266 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Priya Sharma, customer already logged in (id CUST_8415B8F8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN90626. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN90626 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8415B8F8"}}} | {"actions": [{"action_id": "sq2loanfc266_0", "arguments": {"loan_ids": ["LN90626"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc266_1", "arguments": {"loan_ids": ["LN90626"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc266_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0402 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Kavitha Venkatesh, customer already logged in (id CUST_A57D15D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN86408. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN86408 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A57D15D3"}}} | {"actions": [{"action_id": "sq2loanfc402_0", "arguments": {"loan_ids": ["LN86408"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc402_1", "arguments": {"loan_ids": ["LN86408"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc402_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0143 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Rajan Kiritbhai Patel, customer already logged in (id CUST_08796420). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN46526. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN46526 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_08796420"}}} | {"actions": [{"action_id": "sq2loanfc143_0", "arguments": {"loan_ids": ["LN46526"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc143_1", "arguments": {"loan_ids": ["LN46526"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc143_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0118 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Shobha R. Kamath (senior citizen), customer already logged in (id CUST_99711708). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN70932. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN70932 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_99711708"}}} | {"actions": [{"action_id": "sq2loanfc118_0", "arguments": {"loan_ids": ["LN70932"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc118_1", "arguments": {"loan_ids": ["LN70932"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc118_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0005 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Smt. Anjali Reddy, customer already logged in (id CUST_782644F9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN10359. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN10359 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_782644F9"}}} | {"actions": [{"action_id": "sq2loanfc5_0", "arguments": {"loan_ids": ["LN10359"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc5_1", "arguments": {"loan_ids": ["LN10359"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc5_2", "arguments": {"category": "other", "description": "Customer requests ... |
rl_sq2loanfc_0362 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Lakshmi Devi Yalamanchili (senior citizen), customer already logged in (id CUST_B26EEE6F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN58647. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN58647 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Keep the agent h... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B26EEE6F"}}} | {"actions": [{"action_id": "sq2loanfc362_0", "arguments": {"loan_ids": ["LN58647"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc362_1", "arguments": {"loan_ids": ["LN58647"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc362_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0418 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Meenakshi Jain, customer already logged in (id CUST_CF4CE30E). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN40595. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN40595 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Keep the agent h... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CF4CE30E"}}} | {"actions": [{"action_id": "sq2loanfc418_0", "arguments": {"loan_ids": ["LN40595"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc418_1", "arguments": {"loan_ids": ["LN40595"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc418_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0276 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Gurpreet Kaur, customer already logged in (id CUST_EADAA8B9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN34395. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN34395 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Sequence is non-... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EADAA8B9"}}} | {"actions": [{"action_id": "sq2loanfc276_0", "arguments": {"loan_ids": ["LN34395"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc276_1", "arguments": {"loan_ids": ["LN34395"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc276_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0135 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Aditi Vikram Patel, customer already logged in (id CUST_D3E4B9DE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN60827. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN60827 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Sequence is non-... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D3E4B9DE"}}} | {"actions": [{"action_id": "sq2loanfc135_0", "arguments": {"loan_ids": ["LN60827"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc135_1", "arguments": {"loan_ids": ["LN60827"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc135_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0377 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Sunita Rani (senior citizen), customer already logged in (id CUST_E5D90980). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN28222. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN28222 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E5D90980"}}} | {"actions": [{"action_id": "sq2loanfc377_0", "arguments": {"loan_ids": ["LN28222"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc377_1", "arguments": {"loan_ids": ["LN28222"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc377_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0076 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Kavita Rajeshbhai Patel, customer already logged in (id CUST_3BEC685C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN18269. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN18269 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BEC685C"}}} | {"actions": [{"action_id": "sq2loanfc76_0", "arguments": {"loan_ids": ["LN18269"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc76_1", "arguments": {"loan_ids": ["LN18269"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc76_2", "arguments": {"category": "other", "description": "Customer reques... |
rl_sq2loanfc_0047 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Anuradha Menon, customer already logged in (id CUST_E393198D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN77657. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN77657 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E393198D"}}} | {"actions": [{"action_id": "sq2loanfc47_0", "arguments": {"loan_ids": ["LN77657"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc47_1", "arguments": {"loan_ids": ["LN77657"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc47_2", "arguments": {"category": "other", "description": "Customer reques... |
rl_sq2loanfc_0159 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Sunita Devi (senior citizen), customer already logged in (id CUST_D225226A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN47741. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN47741 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D225226A"}}} | {"actions": [{"action_id": "sq2loanfc159_0", "arguments": {"loan_ids": ["LN47741"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc159_1", "arguments": {"loan_ids": ["LN47741"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc159_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0165 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Ravi Kumar, customer already logged in (id CUST_10AA36E5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN37359. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN37359 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_10AA36E5"}}} | {"actions": [{"action_id": "sq2loanfc165_0", "arguments": {"loan_ids": ["LN37359"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc165_1", "arguments": {"loan_ids": ["LN37359"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc165_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2loanfc_0172 | sq2loanfc | Loan details → foreclosure quote → request (loan foreclosure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want to foreclose your loan, but only after seeing the current outstanding and the payoff quote. | You are Vikram Singh, customer already logged in (id CUST_582645B1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Loan LN97395. | The current outstanding and the foreclosure payoff figure. | Step 1: ask for the current details of loan LN97395 (id only when asked). Step 2: then ask for the foreclosure quote on that loan. Step 3: after hearing the total payoff, ask the agent to register the foreclosure request (there is no button that closes a loan directly — it must be logged as a request). Do this strictly... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_582645B1"}}} | {"actions": [{"action_id": "sq2loanfc172_0", "arguments": {"loan_ids": ["LN97395"]}, "name": "get_loan_details"}, {"action_id": "sq2loanfc172_1", "arguments": {"loan_ids": ["LN97395"]}, "name": "get_loan_foreclosure_quote"}, {"action_id": "sq2loanfc172_2", "arguments": {"category": "other", "description": "Customer req... |
rl_sq2mandaudit_0152 | sq2mandaudit | List → cancel #1 → list → cancel #2 → list (mandate audit) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want BOTH the Electricity Autopay and NovaTel Postpaid mandates cancelled, one at a time, with the active list re-checked after each cancellation. | You are Rajesh Kumar Mehta, customer already logged in (id CUST_154D00FB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Mandate MND41002460 pays Electricity Autopay ₹1800 monthly. Mandate MND72376261 pays NovaTel Postpaid ₹399 monthl... | The active mandate list before, between, and after both cancellations. | Step 1: ask to see your active mandates. Step 2: ask to cancel the Electricity Autopay one (mandate id only when asked; confirm). Step 3: ask for the active list AGAIN — confirm Electricity Autopay is gone but NovaTel Postpaid is still there. Step 4: only then ask to cancel the NovaTel Postpaid one (id only when asked;... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_154D00FB"}}} | {"actions": [{"action_id": "sq2mandaudit152_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "sq2mandaudit152_1", "arguments": {"mandate_id": "MND41002460"}, "name": "cancel_mandate"}, {"action_id": "sq2mandaudit152_2", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_... |
rl_sq2mandaudit_0098 | sq2mandaudit | List → cancel #1 → list → cancel #2 → list (mandate audit) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want BOTH the Electricity Autopay and SIP - Mutual Fund mandates cancelled, one at a time, with the active list re-checked after each cancellation. | You are Rajesh Kumar (senior citizen), customer already logged in (id CUST_341B0D7A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Mandate MND84095887 pays Electricity Autopay ₹1800 monthly. Mandate MND15361109 pays SIP - Mutual Fund... | The active mandate list before, between, and after both cancellations. | Step 1: ask to see your active mandates. Step 2: ask to cancel the Electricity Autopay one (mandate id only when asked; confirm). Step 3: ask for the active list AGAIN — confirm Electricity Autopay is gone but SIP - Mutual Fund is still there. Step 4: only then ask to cancel the SIP - Mutual Fund one (id only when aske... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_341B0D7A"}}} | {"actions": [{"action_id": "sq2mandaudit98_0", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id": "sq2mandaudit98_1", "arguments": {"mandate_id": "MND84095887"}, "name": "cancel_mandate"}, {"action_id": "sq2mandaudit98_2", "arguments": {"status": "active"}, "name": "show_mandates"}, {"action_id"... |
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