id stringlengths 12 23 | family stringclasses 50
values | purpose stringclasses 56
values | persona stringclasses 79
values | reason_for_call stringlengths 55 239 | known_info stringlengths 212 401 | unknown_info stringclasses 174
values | task_instructions stringlengths 127 868 | num_gold_actions int32 1 6 | reward_basis stringclasses 1
value | initial_state stringlengths 77 77 | evaluation_criteria stringlengths 247 1.19k |
|---|---|---|---|---|---|---|---|---|---|---|---|
rl_sqclose_0380 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Rajesh Kumar (senior citizen), customer already logged in (id CUST_423DE24D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD401687; payout to savings SB2433887088. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD401687 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB2433887088. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_423DE24D"}}} | {"actions": [{"action_id": "sqclose380_0", "arguments": {"deposit_ids": ["FD401687"]}, "name": "get_fd_details"}, {"action_id": "sqclose380_1", "arguments": {"deposit_ids": ["FD401687"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose380_2", "arguments": {"deposit_id": "FD401687", "payout_account": "SB243... |
rl_sqclose_0093 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Priya Sharma, customer already logged in (id CUST_35AC9A4F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD625293; payout to savings SB7450227743. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD625293 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7450227743. Step 4: finally ask for the savings balance to see the payout credited. You will not allow the steps to be reordered or merged — if the ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_35AC9A4F"}}} | {"actions": [{"action_id": "sqclose93_0", "arguments": {"deposit_ids": ["FD625293"]}, "name": "get_fd_details"}, {"action_id": "sqclose93_1", "arguments": {"deposit_ids": ["FD625293"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose93_2", "arguments": {"deposit_id": "FD625293", "payout_account": "SB745022... |
rl_sqclose_0336 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Lakshmi Venkataraman (senior citizen), customer already logged in (id CUST_95460266). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD326880; payout to savings SB9335139264. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD326880 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB9335139264. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_95460266"}}} | {"actions": [{"action_id": "sqclose336_0", "arguments": {"deposit_ids": ["FD326880"]}, "name": "get_fd_details"}, {"action_id": "sqclose336_1", "arguments": {"deposit_ids": ["FD326880"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose336_2", "arguments": {"deposit_id": "FD326880", "payout_account": "SB933... |
rl_sqclose_0254 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Rajesh Kumar, customer already logged in (id CUST_58E1F66C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD226908; payout to savings SB7702837697. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD226908 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7702837697. Step 4: finally ask for the savings balance to see the payout credited. Keep the agent honest about sequence: each step only after the p... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_58E1F66C"}}} | {"actions": [{"action_id": "sqclose254_0", "arguments": {"deposit_ids": ["FD226908"]}, "name": "get_fd_details"}, {"action_id": "sqclose254_1", "arguments": {"deposit_ids": ["FD226908"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose254_2", "arguments": {"deposit_id": "FD226908", "payout_account": "SB770... |
rl_sqclose_0439 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Anjali Milind Joshi (senior citizen), customer already logged in (id CUST_6DEB989A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD337285; payout to savings SB1605163360. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD337285 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1605163360. Step 4: finally ask for the savings balance to see the payout credited. Insist on going step by step, in sequence. If the agent attempts... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6DEB989A"}}} | {"actions": [{"action_id": "sqclose439_0", "arguments": {"deposit_ids": ["FD337285"]}, "name": "get_fd_details"}, {"action_id": "sqclose439_1", "arguments": {"deposit_ids": ["FD337285"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose439_2", "arguments": {"deposit_id": "FD337285", "payout_account": "SB160... |
rl_sqclose_0564 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Leela Menon (senior citizen), customer already logged in (id CUST_1DDF6E54). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD885445; payout to savings SB7984078525. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD885445 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7984078525. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1DDF6E54"}}} | {"actions": [{"action_id": "sqclose564_0", "arguments": {"deposit_ids": ["FD885445"]}, "name": "get_fd_details"}, {"action_id": "sqclose564_1", "arguments": {"deposit_ids": ["FD885445"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose564_2", "arguments": {"deposit_id": "FD885445", "payout_account": "SB798... |
rl_sqclose_0232 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ravi Kumar Reddy, customer already logged in (id CUST_24208F60). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD244123; payout to savings SB1599605431. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD244123 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1599605431. Step 4: finally ask for the savings balance to see the payout credited. Sequence is non-negotiable for you — if the agent proposes doing... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_24208F60"}}} | {"actions": [{"action_id": "sqclose232_0", "arguments": {"deposit_ids": ["FD244123"]}, "name": "get_fd_details"}, {"action_id": "sqclose232_1", "arguments": {"deposit_ids": ["FD244123"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose232_2", "arguments": {"deposit_id": "FD244123", "payout_account": "SB159... |
rl_sqclose_0098 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Rajesh Kumar (senior citizen), customer already logged in (id CUST_341B0D7A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD487213; payout to savings SB8463277444. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD487213 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB8463277444. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_341B0D7A"}}} | {"actions": [{"action_id": "sqclose98_0", "arguments": {"deposit_ids": ["FD487213"]}, "name": "get_fd_details"}, {"action_id": "sqclose98_1", "arguments": {"deposit_ids": ["FD487213"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose98_2", "arguments": {"deposit_id": "FD487213", "payout_account": "SB846327... |
rl_sqclose_0146 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Sunita Ramesh Patil, customer already logged in (id CUST_AA65D68A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD215075; payout to savings SB1217030904. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD215075 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1217030904. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_AA65D68A"}}} | {"actions": [{"action_id": "sqclose146_0", "arguments": {"deposit_ids": ["FD215075"]}, "name": "get_fd_details"}, {"action_id": "sqclose146_1", "arguments": {"deposit_ids": ["FD215075"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose146_2", "arguments": {"deposit_id": "FD215075", "payout_account": "SB121... |
rl_sqclose_0530 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Anjali Menon, customer already logged in (id CUST_97EF906C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD162841; payout to savings SB2428059204. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD162841 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB2428059204. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_97EF906C"}}} | {"actions": [{"action_id": "sqclose530_0", "arguments": {"deposit_ids": ["FD162841"]}, "name": "get_fd_details"}, {"action_id": "sqclose530_1", "arguments": {"deposit_ids": ["FD162841"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose530_2", "arguments": {"deposit_id": "FD162841", "payout_account": "SB242... |
rl_sqclose_0250 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ramesh Kumar Patel (senior citizen), customer already logged in (id CUST_67ECEBA8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD539831; payout to savings SB9443232856. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD539831 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB9443232856. Step 4: finally ask for the savings balance to see the payout credited. Sequence is non-negotiable for you — if the agent proposes doing... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_67ECEBA8"}}} | {"actions": [{"action_id": "sqclose250_0", "arguments": {"deposit_ids": ["FD539831"]}, "name": "get_fd_details"}, {"action_id": "sqclose250_1", "arguments": {"deposit_ids": ["FD539831"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose250_2", "arguments": {"deposit_id": "FD539831", "payout_account": "SB944... |
rl_sqclose_0094 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Sudha Gopal (senior citizen), customer already logged in (id CUST_720E4B06). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD397542; payout to savings SB7238331979. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD397542 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7238331979. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_720E4B06"}}} | {"actions": [{"action_id": "sqclose94_0", "arguments": {"deposit_ids": ["FD397542"]}, "name": "get_fd_details"}, {"action_id": "sqclose94_1", "arguments": {"deposit_ids": ["FD397542"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose94_2", "arguments": {"deposit_id": "FD397542", "payout_account": "SB723833... |
rl_sqclose_0425 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Sneha Reddy, customer already logged in (id CUST_C5C9C5B1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD119064; payout to savings SB4360041783. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD119064 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB4360041783. Step 4: finally ask for the savings balance to see the payout credited. Keep the agent honest about sequence: each step only after the p... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C5C9C5B1"}}} | {"actions": [{"action_id": "sqclose425_0", "arguments": {"deposit_ids": ["FD119064"]}, "name": "get_fd_details"}, {"action_id": "sqclose425_1", "arguments": {"deposit_ids": ["FD119064"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose425_2", "arguments": {"deposit_id": "FD119064", "payout_account": "SB436... |
rl_sqclose_0081 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Rajesh Kumar Agarwal, customer already logged in (id CUST_5192C4B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD714447; payout to savings SB2198526015. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD714447 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB2198526015. Step 4: finally ask for the savings balance to see the payout credited. Sequence is non-negotiable for you — if the agent proposes doing... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_5192C4B5"}}} | {"actions": [{"action_id": "sqclose81_0", "arguments": {"deposit_ids": ["FD714447"]}, "name": "get_fd_details"}, {"action_id": "sqclose81_1", "arguments": {"deposit_ids": ["FD714447"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose81_2", "arguments": {"deposit_id": "FD714447", "payout_account": "SB219852... |
rl_sqclose_0248 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ramaswamy Karthikeyan, customer already logged in (id CUST_688A4BD9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD679836; payout to savings SB1344067205. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD679836 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB1344067205. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_688A4BD9"}}} | {"actions": [{"action_id": "sqclose248_0", "arguments": {"deposit_ids": ["FD679836"]}, "name": "get_fd_details"}, {"action_id": "sqclose248_1", "arguments": {"deposit_ids": ["FD679836"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose248_2", "arguments": {"deposit_id": "FD679836", "payout_account": "SB134... |
rl_sqclose_0019 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ramaswamy Krishnaswamy Iyer (senior citizen), customer already logged in (id CUST_44A452B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD598034; payout to savings SB2324419407. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD598034 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB2324419407. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_44A452B5"}}} | {"actions": [{"action_id": "sqclose19_0", "arguments": {"deposit_ids": ["FD598034"]}, "name": "get_fd_details"}, {"action_id": "sqclose19_1", "arguments": {"deposit_ids": ["FD598034"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose19_2", "arguments": {"deposit_id": "FD598034", "payout_account": "SB232441... |
rl_sqclose_0086 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Rohit Kapoor, customer already logged in (id CUST_A0AB614C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD104575; payout to savings SB6864614220. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD104575 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB6864614220. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A0AB614C"}}} | {"actions": [{"action_id": "sqclose86_0", "arguments": {"deposit_ids": ["FD104575"]}, "name": "get_fd_details"}, {"action_id": "sqclose86_1", "arguments": {"deposit_ids": ["FD104575"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose86_2", "arguments": {"deposit_id": "FD104575", "payout_account": "SB686461... |
rl_sqclose_0251 | sqclose | Details → quote → close → balance (FD closure) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Anjali Sharma, customer already logged in (id CUST_43E5AC0D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD653157; payout to savings SB4575328891. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD653157 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB4575328891. Step 4: finally ask for the savings balance to see the payout credited. Keep the agent honest about sequence: each step only after the p... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_43E5AC0D"}}} | {"actions": [{"action_id": "sqclose251_0", "arguments": {"deposit_ids": ["FD653157"]}, "name": "get_fd_details"}, {"action_id": "sqclose251_1", "arguments": {"deposit_ids": ["FD653157"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose251_2", "arguments": {"deposit_id": "FD653157", "payout_account": "SB457... |
rl_sqclose_0343 | sqclose | Details → quote → close → balance (FD closure) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ramesh Kumar Sarma (senior citizen), customer already logged in (id CUST_7D3D21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD887070; payout to savings SB6423462505. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD887070 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB6423462505. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7D3D21E0"}}} | {"actions": [{"action_id": "sqclose343_0", "arguments": {"deposit_ids": ["FD887070"]}, "name": "get_fd_details"}, {"action_id": "sqclose343_1", "arguments": {"deposit_ids": ["FD887070"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose343_2", "arguments": {"deposit_id": "FD887070", "payout_account": "SB642... |
rl_sqclose_0004 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Anjali Ramesh Thakre, customer already logged in (id CUST_4F8B89E3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD900365; payout to savings SB7485753868. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD900365 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB7485753868. Step 4: finally ask for the savings balance to see the payout credited. Sequence is non-negotiable for you — if the agent proposes doing... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4F8B89E3"}}} | {"actions": [{"action_id": "sqclose4_0", "arguments": {"deposit_ids": ["FD900365"]}, "name": "get_fd_details"}, {"action_id": "sqclose4_1", "arguments": {"deposit_ids": ["FD900365"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose4_2", "arguments": {"deposit_id": "FD900365", "payout_account": "SB748575386... |
rl_sqclose_0033 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Ramesh Kumar, customer already logged in (id CUST_235B5ADA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD567363; payout to savings SB5955221829. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD567363 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB5955221829. Step 4: finally ask for the savings balance to see the payout credited. Keep the agent honest about sequence: each step only after the p... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_235B5ADA"}}} | {"actions": [{"action_id": "sqclose33_0", "arguments": {"deposit_ids": ["FD567363"]}, "name": "get_fd_details"}, {"action_id": "sqclose33_1", "arguments": {"deposit_ids": ["FD567363"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose33_2", "arguments": {"deposit_id": "FD567363", "payout_account": "SB595522... |
rl_sqclose_0469 | sqclose | Details → quote → close → balance (FD closure) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want an FD closed the careful way: details, quote, close, then see the credited balance. | You are Mohan R. Patil, customer already logged in (id CUST_C6B1E86F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD231517; payout to savings SB5982813162. | The quote figures, and the post-closure savings balance. | Step 1: ask about FD FD231517 (id only when asked). Step 2: then ask for the closure quote and hear the figures. Step 3: only then confirm closure with payout to savings SB5982813162. Step 4: finally ask for the savings balance to see the payout credited. Do this strictly in order — do not let the agent skip ahead or r... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C6B1E86F"}}} | {"actions": [{"action_id": "sqclose469_0", "arguments": {"deposit_ids": ["FD231517"]}, "name": "get_fd_details"}, {"action_id": "sqclose469_1", "arguments": {"deposit_ids": ["FD231517"]}, "name": "get_deposit_closure_quote"}, {"action_id": "sqclose469_2", "arguments": {"deposit_id": "FD231517", "payout_account": "SB598... |
rl_sqctl_0073 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want the online domestic limit set to ₹50000, verified before and after. | You are Shreya Karanth, customer already logged in (id CUST_ED1AC7D5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD55119. Desired online domestic limit: ₹50000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD55119 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹50000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Insist on going step by step, in sequence. If the agent atte... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ED1AC7D5"}}} | {"actions": [{"action_id": "sqctl73_0", "arguments": {"card_ids": ["CARD55119"]}, "name": "get_card_details"}, {"action_id": "sqctl73_1", "arguments": {"card_id": "CARD55119", "online": {"domestic": {"daily_limit": 50000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0354 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want the online domestic limit set to ₹20000, verified before and after. | You are Ramesh Kumar Agarwal (senior citizen), customer already logged in (id CUST_0154EB2E). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD24023. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD24023 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0154EB2E"}}} | {"actions": [{"action_id": "sqctl354_0", "arguments": {"card_ids": ["CARD24023"]}, "name": "get_card_details"}, {"action_id": "sqctl354_1", "arguments": {"card_id": "CARD24023", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0123 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rajesh Kumar Mehta, customer already logged in (id CUST_A3068C4B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD59172. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD59172 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Keep the agent honest about sequence: each step only after t... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A3068C4B"}}} | {"actions": [{"action_id": "sqctl123_0", "arguments": {"card_ids": ["CARD59172"]}, "name": "get_card_details"}, {"action_id": "sqctl123_1", "arguments": {"card_id": "CARD59172", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0246 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want the online domestic limit set to ₹20000, verified before and after. | You are Arun Kumar, customer already logged in (id CUST_8DC678DD). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD71395. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD71395 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Keep the agent honest about sequence: each step only after t... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DC678DD"}}} | {"actions": [{"action_id": "sqctl246_0", "arguments": {"card_ids": ["CARD71395"]}, "name": "get_card_details"}, {"action_id": "sqctl246_1", "arguments": {"card_id": "CARD71395", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0288 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the online domestic limit set to ₹50000, verified before and after. | You are Venkataraman Seshagiri (senior citizen), customer already logged in (id CUST_D18386DF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD51339. Desired online domestic limit: ₹50000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD51339 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹50000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Sequence is non-negotiable for you — if the agent proposes d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D18386DF"}}} | {"actions": [{"action_id": "sqctl288_0", "arguments": {"card_ids": ["CARD51339"]}, "name": "get_card_details"}, {"action_id": "sqctl288_1", "arguments": {"card_id": "CARD51339", "online": {"domestic": {"daily_limit": 50000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0076 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want the online domestic limit set to ₹25000, verified before and after. | You are Kavita Rajeshbhai Patel, customer already logged in (id CUST_3BEC685C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD95112. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD95112 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3BEC685C"}}} | {"actions": [{"action_id": "sqctl76_0", "arguments": {"card_ids": ["CARD95112"]}, "name": "get_card_details"}, {"action_id": "sqctl76_1", "arguments": {"card_id": "CARD95112", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0109 | sqctl | Check → set controls → verify (card) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want the online domestic limit set to ₹20000, verified before and after. | You are Vikram Rao, customer already logged in (id CUST_6769EFFC). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD38085. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD38085 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6769EFFC"}}} | {"actions": [{"action_id": "sqctl109_0", "arguments": {"card_ids": ["CARD38085"]}, "name": "get_card_details"}, {"action_id": "sqctl109_1", "arguments": {"card_id": "CARD38085", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0310 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rohit Rajesh Kulkarni, customer already logged in (id CUST_19F46380). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD30508. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD30508 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_19F46380"}}} | {"actions": [{"action_id": "sqctl310_0", "arguments": {"card_ids": ["CARD30508"]}, "name": "get_card_details"}, {"action_id": "sqctl310_1", "arguments": {"card_id": "CARD30508", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0057 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_28F3840A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD25993. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD25993 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Insist on going step by step, in sequence. If the agent atte... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_28F3840A"}}} | {"actions": [{"action_id": "sqctl57_0", "arguments": {"card_ids": ["CARD25993"]}, "name": "get_card_details"}, {"action_id": "sqctl57_1", "arguments": {"card_id": "CARD25993", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0330 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_67DF1C47). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD38895. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD38895 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Insist on going step by step, in sequence. If the agent atte... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_67DF1C47"}}} | {"actions": [{"action_id": "sqctl330_0", "arguments": {"card_ids": ["CARD38895"]}, "name": "get_card_details"}, {"action_id": "sqctl330_1", "arguments": {"card_id": "CARD38895", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0237 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹25000, verified before and after. | You are Rajesh Kumar, customer already logged in (id CUST_5EADA1BF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD69471. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD69471 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. You will not allow the steps to be reordered or merged — if ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_5EADA1BF"}}} | {"actions": [{"action_id": "sqctl237_0", "arguments": {"card_ids": ["CARD69471"]}, "name": "get_card_details"}, {"action_id": "sqctl237_1", "arguments": {"card_id": "CARD69471", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0298 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹20000, verified before and after. | You are Sunita Devi, customer already logged in (id CUST_1451A536). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD80330. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD80330 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Sequence is non-negotiable for you — if the agent proposes d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1451A536"}}} | {"actions": [{"action_id": "sqctl298_0", "arguments": {"card_ids": ["CARD80330"]}, "name": "get_card_details"}, {"action_id": "sqctl298_1", "arguments": {"card_id": "CARD80330", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0025 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the online domestic limit set to ₹10000, verified before and after. | You are Shobha V. Shetty (senior citizen), customer already logged in (id CUST_CD5506DB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD78962. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD78962 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. You will not allow the steps to be reordered or merged — if ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CD5506DB"}}} | {"actions": [{"action_id": "sqctl25_0", "arguments": {"card_ids": ["CARD78962"]}, "name": "get_card_details"}, {"action_id": "sqctl25_1", "arguments": {"card_id": "CARD78962", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0030 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹50000, verified before and after. | You are Ravi Kumar, customer already logged in (id CUST_D80DD3F8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD88461. Desired online domestic limit: ₹50000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD88461 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹50000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. You will not allow the steps to be reordered or merged — if ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D80DD3F8"}}} | {"actions": [{"action_id": "sqctl30_0", "arguments": {"card_ids": ["CARD88461"]}, "name": "get_card_details"}, {"action_id": "sqctl30_1", "arguments": {"card_id": "CARD88461", "online": {"domestic": {"daily_limit": 50000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0205 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹10000, verified before and after. | You are Priya Sharma, customer already logged in (id CUST_86A28425). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD18211. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD18211 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. The order matters — if the agent tries to jump to a later st... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_86A28425"}}} | {"actions": [{"action_id": "sqctl205_0", "arguments": {"card_ids": ["CARD18211"]}, "name": "get_card_details"}, {"action_id": "sqctl205_1", "arguments": {"card_id": "CARD18211", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0225 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rajeshwar Malhotra (senior citizen), customer already logged in (id CUST_40314531). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD65716. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD65716 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Keep the agent honest about sequence: each step only after t... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_40314531"}}} | {"actions": [{"action_id": "sqctl225_0", "arguments": {"card_ids": ["CARD65716"]}, "name": "get_card_details"}, {"action_id": "sqctl225_1", "arguments": {"card_id": "CARD65716", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0295 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹20000, verified before and after. | You are Sunita Ramesh Patil, customer already logged in (id CUST_0A00FD1B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD66854. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD66854 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0A00FD1B"}}} | {"actions": [{"action_id": "sqctl295_0", "arguments": {"card_ids": ["CARD66854"]}, "name": "get_card_details"}, {"action_id": "sqctl295_1", "arguments": {"card_id": "CARD66854", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0092 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹25000, verified before and after. | You are Rajesh Kumar, customer already logged in (id CUST_61C996BF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD24320. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD24320 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Insist on going step by step, in sequence. If the agent atte... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_61C996BF"}}} | {"actions": [{"action_id": "sqctl92_0", "arguments": {"card_ids": ["CARD24320"]}, "name": "get_card_details"}, {"action_id": "sqctl92_1", "arguments": {"card_id": "CARD24320", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0215 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹25000, verified before and after. | You are Manpreet Singh, customer already logged in (id CUST_07DBF71C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD51079. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD51079 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_07DBF71C"}}} | {"actions": [{"action_id": "sqctl215_0", "arguments": {"card_ids": ["CARD51079"]}, "name": "get_card_details"}, {"action_id": "sqctl215_1", "arguments": {"card_id": "CARD51079", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0063 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want the online domestic limit set to ₹10000, verified before and after. | You are Rajesh Kumar Sharma (senior citizen), customer already logged in (id CUST_98185355). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD24562. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD24562 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Sequence is non-negotiable for you — if the agent proposes d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_98185355"}}} | {"actions": [{"action_id": "sqctl63_0", "arguments": {"card_ids": ["CARD24562"]}, "name": "get_card_details"}, {"action_id": "sqctl63_1", "arguments": {"card_id": "CARD24562", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0135 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹25000, verified before and after. | You are Aditi Vikram Patel, customer already logged in (id CUST_D3E4B9DE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD91792. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD91792 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D3E4B9DE"}}} | {"actions": [{"action_id": "sqctl135_0", "arguments": {"card_ids": ["CARD91792"]}, "name": "get_card_details"}, {"action_id": "sqctl135_1", "arguments": {"card_id": "CARD91792", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0334 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the online domestic limit set to ₹20000, verified before and after. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_FEAC6F71). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD95775. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD95775 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FEAC6F71"}}} | {"actions": [{"action_id": "sqctl334_0", "arguments": {"card_ids": ["CARD95775"]}, "name": "get_card_details"}, {"action_id": "sqctl334_1", "arguments": {"card_id": "CARD95775", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0243 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want the online domestic limit set to ₹20000, verified before and after. | You are Ramesh Kumar Singh (senior citizen), customer already logged in (id CUST_D176AF7F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD14165. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD14165 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D176AF7F"}}} | {"actions": [{"action_id": "sqctl243_0", "arguments": {"card_ids": ["CARD14165"]}, "name": "get_card_details"}, {"action_id": "sqctl243_1", "arguments": {"card_id": "CARD14165", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0041 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You want the online domestic limit set to ₹10000, verified before and after. | You are Ritika Sarma, customer already logged in (id CUST_FE7BBECB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD61687. Desired online domestic limit: ₹10000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD61687 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹10000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FE7BBECB"}}} | {"actions": [{"action_id": "sqctl41_0", "arguments": {"card_ids": ["CARD61687"]}, "name": "get_card_details"}, {"action_id": "sqctl41_1", "arguments": {"card_id": "CARD61687", "online": {"domestic": {"daily_limit": 10000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqct... |
rl_sqctl_0119 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want the online domestic limit set to ₹20000, verified before and after. | You are Anu Suresh, customer already logged in (id CUST_551000CC). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD39423. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD39423 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_551000CC"}}} | {"actions": [{"action_id": "sqctl119_0", "arguments": {"card_ids": ["CARD39423"]}, "name": "get_card_details"}, {"action_id": "sqctl119_1", "arguments": {"card_id": "CARD39423", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0131 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want the online domestic limit set to ₹25000, verified before and after. | You are Rajesh Kumar Ghosh, customer already logged in (id CUST_A3B87978). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD43631. Desired online domestic limit: ₹25000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD43631 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹25000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Insist on going step by step, in sequence. If the agent atte... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A3B87978"}}} | {"actions": [{"action_id": "sqctl131_0", "arguments": {"card_ids": ["CARD43631"]}, "name": "get_card_details"}, {"action_id": "sqctl131_1", "arguments": {"card_id": "CARD43631", "online": {"domestic": {"daily_limit": 25000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0007 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the online domestic limit set to ₹20000, verified before and after. | You are Shivananda Gowda (senior citizen), customer already logged in (id CUST_33BF6CB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD40390. Desired online domestic limit: ₹20000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD40390 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹20000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_33BF6CB6"}}} | {"actions": [{"action_id": "sqctl7_0", "arguments": {"card_ids": ["CARD40390"]}, "name": "get_card_details"}, {"action_id": "sqctl7_1", "arguments": {"card_id": "CARD40390", "online": {"domestic": {"daily_limit": 20000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sqctl7... |
rl_sqctl_0365 | sqctl | Check → set controls → verify (card) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want the online domestic limit set to ₹50000, verified before and after. | You are Anita Raju Kulkarni (senior citizen), customer already logged in (id CUST_C07F4F9A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD85764. Desired online domestic limit: ₹50000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD85764 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹50000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C07F4F9A"}}} | {"actions": [{"action_id": "sqctl365_0", "arguments": {"card_ids": ["CARD85764"]}, "name": "get_card_details"}, {"action_id": "sqctl365_1", "arguments": {"card_id": "CARD85764", "online": {"domestic": {"daily_limit": 50000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqctl_0122 | sqctl | Check → set controls → verify (card) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want the online domestic limit set to ₹50000, verified before and after. | You are Rajesh Kumar, customer already logged in (id CUST_9DDDDED0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Card CARD12264. Desired online domestic limit: ₹50000. | Current controls before, and the new limit visible after. | Step 1: ask what the current controls on card CARD12264 are (id only when asked). Step 2: then ask to set the online domestic limit to ₹50000 (confirm when asked). Step 3: then ask the agent to read the card details AGAIN to confirm the new limit is in place. Do this strictly in order — do not let the agent skip ahead ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9DDDDED0"}}} | {"actions": [{"action_id": "sqctl122_0", "arguments": {"card_ids": ["CARD12264"]}, "name": "get_card_details"}, {"action_id": "sqctl122_1", "arguments": {"card_id": "CARD12264", "online": {"domestic": {"daily_limit": 50000, "enabled": true}}}, "compare_args": ["card_id"], "name": "set_card_controls"}, {"action_id": "sq... |
rl_sqdisp_0140 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You suspect fraud on a debit (Personal Loan EMI - UPI, ~₹12000.0): verify it, block the card, then dispute. | You are Harjeet Singh (senior citizen), customer already logged in (id CUST_B8167A86). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB9756854268; card CARD35742. The debit you mean: Personal Loan EMI - UPI for about ₹12000.0.... | Reference TXN5002741980 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB9756854268 (id only when asked) and point out the Personal Loan EMI - UPI debit as one you never made. Step 2: then ask to permanently block card CARD35742 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B8167A86"}}} | {"actions": [{"action_id": "sqdisp140_0", "arguments": {"account_id": "SB9756854268"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp140_1", "arguments": {"card_id": "CARD35742", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0145 | sqdisp | History → block card → dispute (fraud chain) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You suspect fraud on a debit (Home Loan EMI - Meridian Bank, ~₹165000.0): verify it, block the card, then dispute. | You are Moumita Hazarika, customer already logged in (id CUST_789CCAAA). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7024959104; card CARD43193. The debit you mean: Home Loan EMI - Meridian Bank for about ₹165000.0. Reason... | Reference TXN7602127860 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB7024959104 (id only when asked) and point out the Home Loan EMI - Meridian Bank debit as one you never made. Step 2: then ask to permanently block card CARD43193 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute fo... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_789CCAAA"}}} | {"actions": [{"action_id": "sqdisp145_0", "arguments": {"account_id": "SB7024959104"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp145_1", "arguments": {"card_id": "CARD43193", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0243 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (UPI payment to ShopNest for groceries, ~₹2500.0): verify it, block the card, then dispute. | You are Ramesh Kumar Singh (senior citizen), customer already logged in (id CUST_D176AF7F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB2232825214; card CARD14165. The debit you mean: UPI payment to ShopNest for groceries ... | Reference TXN2885074895 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB2232825214 (id only when asked) and point out the UPI payment to ShopNest for groceries debit as one you never made. Step 2: then ask to permanently block card CARD14165 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the di... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D176AF7F"}}} | {"actions": [{"action_id": "sqdisp243_0", "arguments": {"account_id": "SB2232825214"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp243_1", "arguments": {"card_id": "CARD14165", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0048 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (Grocery Store UPI Purchase, ~₹2000.0): verify it, block the card, then dispute. | You are Ramesh Kumar (senior citizen), customer already logged in (id CUST_3863F9E7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4984556081; card CARD23522. The debit you mean: Grocery Store UPI Purchase for about ₹2000.0... | Reference TXN4402784960 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4984556081 (id only when asked) and point out the Grocery Store UPI Purchase debit as one you never made. Step 2: then ask to permanently block card CARD23522 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for t... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3863F9E7"}}} | {"actions": [{"action_id": "sqdisp48_0", "arguments": {"account_id": "SB4984556081"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp48_1", "arguments": {"card_id": "CARD23522", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sq... |
rl_sqdisp_0340 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You suspect fraud on a debit (FreshCart - Grocery Order, ~₹1500.0): verify it, block the card, then dispute. | You are Priya Sharma, customer already logged in (id CUST_E1BDF26A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB1818501339; card CARD92925. The debit you mean: FreshCart - Grocery Order for about ₹1500.0. Reason for the b... | Reference TXN5177321858 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB1818501339 (id only when asked) and point out the FreshCart - Grocery Order debit as one you never made. Step 2: then ask to permanently block card CARD92925 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for th... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E1BDF26A"}}} | {"actions": [{"action_id": "sqdisp340_0", "arguments": {"account_id": "SB1818501339"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp340_1", "arguments": {"card_id": "CARD92925", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0214 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (OmniMart - Electronics, ~₹15400.0): verify it, block the card, then dispute. | You are Anita Kumari (senior citizen), customer already logged in (id CUST_4385241C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB8361713978; card CARD28113. The debit you mean: OmniMart - Electronics for about ₹15400.0. R... | Reference TXN7978769702 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB8361713978 (id only when asked) and point out the OmniMart - Electronics debit as one you never made. Step 2: then ask to permanently block card CARD28113 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4385241C"}}} | {"actions": [{"action_id": "sqdisp214_0", "arguments": {"account_id": "SB8361713978"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp214_1", "arguments": {"card_id": "CARD28113", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0270 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (UPI Payment to FreshCart for groceries, ~₹3500.0): verify it, block the card, then dispute. | You are Sudha Rani Murthy (senior citizen), customer already logged in (id CUST_C694FD36). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB3108322017; card CARD33463. The debit you mean: UPI Payment to FreshCart for groceries ... | Reference TXN8659314410 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB3108322017 (id only when asked) and point out the UPI Payment to FreshCart for groceries debit as one you never made. Step 2: then ask to permanently block card CARD33463 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C694FD36"}}} | {"actions": [{"action_id": "sqdisp270_0", "arguments": {"account_id": "SB3108322017"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp270_1", "arguments": {"card_id": "CARD33463", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0298 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You suspect fraud on a debit (UPI - Grocery purchase at FreshCart, ~₹1850.0): verify it, block the card, then dispute. | You are Sunita Devi, customer already logged in (id CUST_1451A536). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4446158620; card CARD80330. The debit you mean: UPI - Grocery purchase at FreshCart for about ₹1850.0. Reason ... | Reference TXN5687111426 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4446158620 (id only when asked) and point out the UPI - Grocery purchase at FreshCart debit as one you never made. Step 2: then ask to permanently block card CARD80330 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the disp... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1451A536"}}} | {"actions": [{"action_id": "sqdisp298_0", "arguments": {"account_id": "SB4446158620"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp298_1", "arguments": {"card_id": "CARD80330", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0007 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You suspect fraud on a debit (Fertilizer Purchase - UPI, ~₹2500.0): verify it, block the card, then dispute. | You are Shivananda Gowda (senior citizen), customer already logged in (id CUST_33BF6CB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB3248336171; card CARD40390. The debit you mean: Fertilizer Purchase - UPI for about ₹250... | Reference TXN5728997123 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB3248336171 (id only when asked) and point out the Fertilizer Purchase - UPI debit as one you never made. Step 2: then ask to permanently block card CARD40390 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for th... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_33BF6CB6"}}} | {"actions": [{"action_id": "sqdisp7_0", "arguments": {"account_id": "SB3248336171"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp7_1", "arguments": {"card_id": "CARD40390", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sqdi... |
rl_sqdisp_0334 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (UPI - Grocery shopping at Grand Bazaar, ~₹1850.0): verify it, block the card, then dispute. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_FEAC6F71). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5814646408; card CARD95775. The debit you mean: UPI - Grocery shopping at Grand Bazaa... | Reference TXN5228620813 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB5814646408 (id only when asked) and point out the UPI - Grocery shopping at Grand Bazaar debit as one you never made. Step 2: then ask to permanently block card CARD95775 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FEAC6F71"}}} | {"actions": [{"action_id": "sqdisp334_0", "arguments": {"account_id": "SB5814646408"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp334_1", "arguments": {"card_id": "CARD95775", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0030 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You suspect fraud on a debit (UPI Fuel - Sunrise Petroleum, ~₹1500.0): verify it, block the card, then dispute. | You are Ravi Kumar, customer already logged in (id CUST_D80DD3F8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7754803401; card CARD88461. The debit you mean: UPI Fuel - Sunrise Petroleum for about ₹1500.0. Reason for the ... | Reference TXN2078961548 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB7754803401 (id only when asked) and point out the UPI Fuel - Sunrise Petroleum debit as one you never made. Step 2: then ask to permanently block card CARD88461 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D80DD3F8"}}} | {"actions": [{"action_id": "sqdisp30_0", "arguments": {"account_id": "SB7754803401"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp30_1", "arguments": {"card_id": "CARD88461", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sq... |
rl_sqdisp_0089 | sqdisp | History → block card → dispute (fraud chain) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You suspect fraud on a debit (UPI – Gold Jewelry Purchase, ~₹85000.0): verify it, block the card, then dispute. | You are Ananya Mukherjee, customer already logged in (id CUST_4157581C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB1485500282; card CARD26537. The debit you mean: UPI – Gold Jewelry Purchase for about ₹85000.0. Reason fo... | Reference TXN6970971814 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB1485500282 (id only when asked) and point out the UPI – Gold Jewelry Purchase debit as one you never made. Step 2: then ask to permanently block card CARD26537 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4157581C"}}} | {"actions": [{"action_id": "sqdisp89_0", "arguments": {"account_id": "SB1485500282"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp89_1", "arguments": {"card_id": "CARD26537", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sq... |
rl_sqdisp_0291 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You suspect fraud on a debit (UPI Rent Payment - Flat 3B, ~₹12000.0): verify it, block the card, then dispute. | You are Aryan Chatterjee, customer already logged in (id CUST_F20D96DE). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB1732831946; card CARD52860. The debit you mean: UPI Rent Payment - Flat 3B for about ₹12000.0. Reason for... | Reference TXN2399010124 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB1732831946 (id only when asked) and point out the UPI Rent Payment - Flat 3B debit as one you never made. Step 2: then ask to permanently block card CARD52860 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for t... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F20D96DE"}}} | {"actions": [{"action_id": "sqdisp291_0", "arguments": {"account_id": "SB1732831946"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp291_1", "arguments": {"card_id": "CARD52860", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0201 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You suspect fraud on a debit (UPI payment to Sharma Wood Depot – timber purchase, ~₹5000.0): verify it, block the card, then dispute. | You are Ravi Shankar, customer already logged in (id CUST_199EAF93). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4725094153; card CARD96551. The debit you mean: UPI payment to Sharma Wood Depot – timber purchase for about ... | Reference TXN8300086813 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4725094153 (id only when asked) and point out the UPI payment to Sharma Wood Depot – timber purchase debit as one you never made. Step 2: then ask to permanently block card CARD96551 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to re... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_199EAF93"}}} | {"actions": [{"action_id": "sqdisp201_0", "arguments": {"account_id": "SB4725094153"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp201_1", "arguments": {"card_id": "CARD96551", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0197 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You suspect fraud on a debit (UPI payment to FreshCart for groceries, ~₹3200.0): verify it, block the card, then dispute. | You are Anuradha Srinivasan (senior citizen), customer already logged in (id CUST_8725F9B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5675870289; card CARD95600. The debit you mean: UPI payment to FreshCart for grocerie... | Reference TXN9604575582 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB5675870289 (id only when asked) and point out the UPI payment to FreshCart for groceries debit as one you never made. Step 2: then ask to permanently block card CARD95600 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8725F9B5"}}} | {"actions": [{"action_id": "sqdisp197_0", "arguments": {"account_id": "SB5675870289"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp197_1", "arguments": {"card_id": "CARD95600", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0289 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You suspect fraud on a debit (Fuel Expense - Sunrise Petroleum, ~₹1200.0): verify it, block the card, then dispute. | You are Mitali Dey, customer already logged in (id CUST_C6423B19). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB8728775051; card CARD84933. The debit you mean: Fuel Expense - Sunrise Petroleum for about ₹1200.0. Reason for ... | Reference TXN4735845630 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB8728775051 (id only when asked) and point out the Fuel Expense - Sunrise Petroleum debit as one you never made. Step 2: then ask to permanently block card CARD84933 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C6423B19"}}} | {"actions": [{"action_id": "sqdisp289_0", "arguments": {"account_id": "SB8728775051"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp289_1", "arguments": {"card_id": "CARD84933", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0114 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You suspect fraud on a debit (UPI Payment to FreshCart Groceries, ~₹2500.0): verify it, block the card, then dispute. | You are Shobha Devi (senior citizen), customer already logged in (id CUST_F7A71DED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5937261891; card CARD80976. The debit you mean: UPI Payment to FreshCart Groceries for about ... | Reference TXN8636540842 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB5937261891 (id only when asked) and point out the UPI Payment to FreshCart Groceries debit as one you never made. Step 2: then ask to permanently block card CARD80976 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispu... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F7A71DED"}}} | {"actions": [{"action_id": "sqdisp114_0", "arguments": {"account_id": "SB5937261891"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp114_1", "arguments": {"card_id": "CARD80976", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0029 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (UPI - Grocery Store Payment, ~₹450.0): verify it, block the card, then dispute. | You are Vijay Kumar Patel (senior citizen), customer already logged in (id CUST_7E73A3A9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4219717105; card CARD38925. The debit you mean: UPI - Grocery Store Payment for about ₹... | Reference TXN2760178896 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4219717105 (id only when asked) and point out the UPI - Grocery Store Payment debit as one you never made. Step 2: then ask to permanently block card CARD38925 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7E73A3A9"}}} | {"actions": [{"action_id": "sqdisp29_0", "arguments": {"account_id": "SB4219717105"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp29_1", "arguments": {"card_id": "CARD38925", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sq... |
rl_sqdisp_0117 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You suspect fraud on a debit (UPI – Grocery Mart, ~₹2500.0): verify it, block the card, then dispute. | You are Ankita Sharma, customer already logged in (id CUST_296CF5A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7310079203; card CARD35890. The debit you mean: UPI – Grocery Mart for about ₹2500.0. Reason for the block: ... | Reference TXN3321765910 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB7310079203 (id only when asked) and point out the UPI – Grocery Mart debit as one you never made. Step 2: then ask to permanently block card CARD35890 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that debi... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_296CF5A7"}}} | {"actions": [{"action_id": "sqdisp117_0", "arguments": {"account_id": "SB7310079203"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp117_1", "arguments": {"card_id": "CARD35890", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0188 | sqdisp | History → block card → dispute (fraud chain) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You suspect fraud on a debit (UPI - FreshCart, ~₹2500.0): verify it, block the card, then dispute. | You are Rajesh Kumar, customer already logged in (id CUST_9D2CA1A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5249999938; card CARD52994. The debit you mean: UPI - FreshCart for about ₹2500.0. Reason for the block: stol... | Reference TXN3699183454 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB5249999938 (id only when asked) and point out the UPI - FreshCart debit as one you never made. Step 2: then ask to permanently block card CARD52994 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that debit. ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9D2CA1A7"}}} | {"actions": [{"action_id": "sqdisp188_0", "arguments": {"account_id": "SB5249999938"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp188_1", "arguments": {"card_id": "CARD52994", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0144 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (UPI payment to FreshCart for groceries, ~₹2500.0): verify it, block the card, then dispute. | You are Shobha Rani (senior citizen), customer already logged in (id CUST_66A6AB30). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7148128168; card CARD24760. The debit you mean: UPI payment to FreshCart for groceries for ab... | Reference TXN2933330788 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB7148128168 (id only when asked) and point out the UPI payment to FreshCart for groceries debit as one you never made. Step 2: then ask to permanently block card CARD24760 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_66A6AB30"}}} | {"actions": [{"action_id": "sqdisp144_0", "arguments": {"account_id": "SB7148128168"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp144_1", "arguments": {"card_id": "CARD24760", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0143 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You suspect fraud on a debit (UPI – MealDash order, ~₹650.0): verify it, block the card, then dispute. | You are Rajan Kiritbhai Patel, customer already logged in (id CUST_08796420). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB2019616752; card CARD14431. The debit you mean: UPI – MealDash order for about ₹650.0. Reason for th... | Reference TXN9960560389 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB2019616752 (id only when asked) and point out the UPI – MealDash order debit as one you never made. Step 2: then ask to permanently block card CARD14431 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that de... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_08796420"}}} | {"actions": [{"action_id": "sqdisp143_0", "arguments": {"account_id": "SB2019616752"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp143_1", "arguments": {"card_id": "CARD14431", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0283 | sqdisp | History → block card → dispute (fraud chain) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You suspect fraud on a debit (UPI Payment - FreshCart Grocery, ~₹3500.0): verify it, block the card, then dispute. | You are Priya Sharma, customer already logged in (id CUST_1866ACA6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB6849847064; card CARD15375. The debit you mean: UPI Payment - FreshCart Grocery for about ₹3500.0. Reason for... | Reference TXN7218532501 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB6849847064 (id only when asked) and point out the UPI Payment - FreshCart Grocery debit as one you never made. Step 2: then ask to permanently block card CARD15375 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1866ACA6"}}} | {"actions": [{"action_id": "sqdisp283_0", "arguments": {"account_id": "SB6849847064"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp283_1", "arguments": {"card_id": "CARD15375", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0185 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You suspect fraud on a debit (UPI transfer to sister for household expenses, ~₹8000.0): verify it, block the card, then dispute. | You are Sujatha Venkata Ramani, customer already logged in (id CUST_6529577A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4135782000; card CARD14986. The debit you mean: UPI transfer to sister for household expenses for a... | Reference TXN5073535727 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4135782000 (id only when asked) and point out the UPI transfer to sister for household expenses debit as one you never made. Step 2: then ask to permanently block card CARD14986 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to registe... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6529577A"}}} | {"actions": [{"action_id": "sqdisp185_0", "arguments": {"account_id": "SB4135782000"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp185_1", "arguments": {"card_id": "CARD14986", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0293 | sqdisp | History → block card → dispute (fraud chain) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You suspect fraud on a debit (UPI payment to Patel Wholesale Grocers, ~₹15000.0): verify it, block the card, then dispute. | You are Rajesh Kiritbhai Patel, customer already logged in (id CUST_004C15A5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5438989427; card CARD10433. The debit you mean: UPI payment to Patel Wholesale Grocers for about ₹1... | Reference TXN3854780958 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB5438989427 (id only when asked) and point out the UPI payment to Patel Wholesale Grocers debit as one you never made. Step 2: then ask to permanently block card CARD10433 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_004C15A5"}}} | {"actions": [{"action_id": "sqdisp293_0", "arguments": {"account_id": "SB5438989427"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp293_1", "arguments": {"card_id": "CARD10433", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqdisp_0025 | sqdisp | History → block card → dispute (fraud chain) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You suspect fraud on a debit (Grocery Store UPI, ~₹2500.0): verify it, block the card, then dispute. | You are Shobha V. Shetty (senior citizen), customer already logged in (id CUST_CD5506DB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB2775887192; card CARD78962. The debit you mean: Grocery Store UPI for about ₹2500.0. Rea... | Reference TXN5827769282 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB2775887192 (id only when asked) and point out the Grocery Store UPI debit as one you never made. Step 2: then ask to permanently block card CARD78962 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute for that debit... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CD5506DB"}}} | {"actions": [{"action_id": "sqdisp25_0", "arguments": {"account_id": "SB2775887192"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp25_1", "arguments": {"card_id": "CARD78962", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "sq... |
rl_sqdisp_0333 | sqdisp | History → block card → dispute (fraud chain) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You suspect fraud on a debit (UPI – Rent payment to landlord, ~₹12000.0): verify it, block the card, then dispute. | You are Moumita Dey, customer already logged in (id CUST_B57F7432). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4833804334; card CARD41284. The debit you mean: UPI – Rent payment to landlord for about ₹12000.0. Reason for ... | Reference TXN2663764519 — give it only if the agent asks which transaction after showing history. | Step 1: ask to see recent transactions on savings SB4833804334 (id only when asked) and point out the UPI – Rent payment to landlord debit as one you never made. Step 2: then ask to permanently block card CARD41284 (id only when asked; reason stolen; confirm). Step 3: only after the block, ask to register the dispute f... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B57F7432"}}} | {"actions": [{"action_id": "sqdisp333_0", "arguments": {"account_id": "SB4833804334"}, "compare_args": ["account_id"], "name": "get_transaction_history"}, {"action_id": "sqdisp333_1", "arguments": {"card_id": "CARD41284", "reason": "stolen"}, "compare_args": ["card_id", "reason"], "name": "block_card"}, {"action_id": "... |
rl_sqfd_0147 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Rajesh Kumar Sharma (senior citizen), customer already logged in (id CUST_C63B6AC0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB1892961366. Reveal one parameter per question... | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB1892961366 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C63B6AC0"}}} | {"actions": [{"action_id": "sqfd147_0", "arguments": {"account_ids": ["SB1892961366"]}, "name": "get_account_balance"}, {"action_id": "sqfd147_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd147_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0151 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹200000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Rajesh Kumar, customer already logged in (id CUST_35B129B8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB6761600944. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 12 months from savings SB6761600944 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_35B129B8"}}} | {"actions": [{"action_id": "sqfd151_0", "arguments": {"account_ids": ["SB6761600944"]}, "name": "get_account_balance"}, {"action_id": "sqfd151_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd151_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0208 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹80000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Rakesh Kumar Malviya, customer already logged in (id CUST_FBE8E3F7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 80000; tenure 12 months; source savings SB9784827118. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 80000 for 12 months from savings SB9784827118 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FBE8E3F7"}}} | {"actions": [{"action_id": "sqfd208_0", "arguments": {"account_ids": ["SB9784827118"]}, "name": "get_account_balance"}, {"action_id": "sqfd208_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd208_2", "arguments": {"principal_amount": 80000,... |
rl_sqfd_0002 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹195000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Meenaben Chandrakant Patel (senior citizen), customer already logged in (id CUST_83D83147). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 195000; tenure 12 months; source savings SB7432071750. Reveal one parameter per q... | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 195000 for 12 months from savings SB7432071750 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_83D83147"}}} | {"actions": [{"action_id": "sqfd2_0", "arguments": {"account_ids": ["SB7432071750"]}, "name": "get_account_balance"}, {"action_id": "sqfd2_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd2_2", "arguments": {"principal_amount": 195000, "sou... |
rl_sqfd_0203 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want a new FD of ₹200000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Anjali Rajesh Kulkarni, customer already logged in (id CUST_0B1C709C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB3551152360. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 12 months from savings SB3551152360 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0B1C709C"}}} | {"actions": [{"action_id": "sqfd203_0", "arguments": {"account_ids": ["SB3551152360"]}, "name": "get_account_balance"}, {"action_id": "sqfd203_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd203_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0032 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want a new FD of ₹170000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Padmaja Sravanthi, customer already logged in (id CUST_4F6B375A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 170000; tenure 24 months; source savings SB7895660691. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 170000 for 24 months from savings SB7895660691 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4F6B375A"}}} | {"actions": [{"action_id": "sqfd32_0", "arguments": {"account_ids": ["SB7895660691"]}, "name": "get_account_balance"}, {"action_id": "sqfd32_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd32_2", "arguments": {"principal_amount": 170000, "... |
rl_sqfd_0269 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Kavitha Balasubramanian, customer already logged in (id CUST_FBB0921F). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB1977996259. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB1977996259 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FBB0921F"}}} | {"actions": [{"action_id": "sqfd269_0", "arguments": {"account_ids": ["SB1977996259"]}, "name": "get_account_balance"}, {"action_id": "sqfd269_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd269_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0297 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want a new FD of ₹70000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Rajesh Kumar Singh, customer already logged in (id CUST_72DE98E9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 70000; tenure 12 months; source savings SB7479986835. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 70000 for 12 months from savings SB7479986835 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_72DE98E9"}}} | {"actions": [{"action_id": "sqfd297_0", "arguments": {"account_ids": ["SB7479986835"]}, "name": "get_account_balance"}, {"action_id": "sqfd297_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd297_2", "arguments": {"principal_amount": 70000,... |
rl_sqfd_0266 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Priya Sharma, customer already logged in (id CUST_8415B8F8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB2605635050. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB2605635050 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8415B8F8"}}} | {"actions": [{"action_id": "sqfd266_0", "arguments": {"account_ids": ["SB2605635050"]}, "name": "get_account_balance"}, {"action_id": "sqfd266_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd266_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0303 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Rameshwar Rao Vemuri (senior citizen), customer already logged in (id CUST_F5F7B30E). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB7509930924. Reveal one parameter per questio... | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 12 months from savings SB7509930924 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F5F7B30E"}}} | {"actions": [{"action_id": "sqfd303_0", "arguments": {"account_ids": ["SB7509930924"]}, "name": "get_account_balance"}, {"action_id": "sqfd303_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd303_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0213 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹80000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_34476341). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 80000; tenure 24 months; source savings SB7156502262. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 80000 for 24 months from savings SB7156502262 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_34476341"}}} | {"actions": [{"action_id": "sqfd213_0", "arguments": {"account_ids": ["SB7156502262"]}, "name": "get_account_balance"}, {"action_id": "sqfd213_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd213_2", "arguments": {"principal_amount": 80000,... |
rl_sqfd_0254 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want a new FD of ₹70000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Rajesh Kumar, customer already logged in (id CUST_58E1F66C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 70000; tenure 12 months; source savings SB7702837697. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 70000 for 12 months from savings SB7702837697 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_58E1F66C"}}} | {"actions": [{"action_id": "sqfd254_0", "arguments": {"account_ids": ["SB7702837697"]}, "name": "get_account_balance"}, {"action_id": "sqfd254_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd254_2", "arguments": {"principal_amount": 70000,... |
rl_sqfd_0041 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Ritika Sarma, customer already logged in (id CUST_FE7BBECB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB4758751159. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB4758751159 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FE7BBECB"}}} | {"actions": [{"action_id": "sqfd41_0", "arguments": {"account_ids": ["SB4758751159"]}, "name": "get_account_balance"}, {"action_id": "sqfd41_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd41_2", "arguments": {"principal_amount": 200000, "... |
rl_sqfd_0153 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want a new FD of ₹70000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Anjali Sunil Pawar, customer already logged in (id CUST_ECB55927). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 70000; tenure 24 months; source savings SB7315975501. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 70000 for 24 months from savings SB7315975501 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ECB55927"}}} | {"actions": [{"action_id": "sqfd153_0", "arguments": {"account_ids": ["SB7315975501"]}, "name": "get_account_balance"}, {"action_id": "sqfd153_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd153_2", "arguments": {"principal_amount": 70000,... |
rl_sqfd_0295 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹30000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Sunita Ramesh Patil, customer already logged in (id CUST_0A00FD1B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 30000; tenure 12 months; source savings SB4987397763. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 30000 for 12 months from savings SB4987397763 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0A00FD1B"}}} | {"actions": [{"action_id": "sqfd295_0", "arguments": {"account_ids": ["SB4987397763"]}, "name": "get_account_balance"}, {"action_id": "sqfd295_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd295_2", "arguments": {"principal_amount": 30000,... |
rl_sqfd_0124 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹85000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Rajesh Kumar Sharma (senior citizen), customer already logged in (id CUST_C6AC60A0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 85000; tenure 24 months; source savings SB5761875324. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 85000 for 24 months from savings SB5761875324 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C6AC60A0"}}} | {"actions": [{"action_id": "sqfd124_0", "arguments": {"account_ids": ["SB5761875324"]}, "name": "get_account_balance"}, {"action_id": "sqfd124_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd124_2", "arguments": {"principal_amount": 85000,... |
rl_sqfd_0105 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹80000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Ravi Kumar Sharma, customer already logged in (id CUST_6F969BE4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 80000; tenure 12 months; source savings SB5758306466. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 80000 for 12 months from savings SB5758306466 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN ... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6F969BE4"}}} | {"actions": [{"action_id": "sqfd105_0", "arguments": {"account_ids": ["SB5758306466"]}, "name": "get_account_balance"}, {"action_id": "sqfd105_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd105_2", "arguments": {"principal_amount": 80000,... |
rl_sqfd_0230 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Sunita R. Kothari, customer already logged in (id CUST_C51B6C01). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB9064636919. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB9064636919 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C51B6C01"}}} | {"actions": [{"action_id": "sqfd230_0", "arguments": {"account_ids": ["SB9064636919"]}, "name": "get_account_balance"}, {"action_id": "sqfd230_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd230_2", "arguments": {"principal_amount": 200000... |
rl_sqfd_0073 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Shreya Karanth, customer already logged in (id CUST_ED1AC7D5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB7545318616. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB7545318616 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ED1AC7D5"}}} | {"actions": [{"action_id": "sqfd73_0", "arguments": {"account_ids": ["SB7545318616"]}, "name": "get_account_balance"}, {"action_id": "sqfd73_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd73_2", "arguments": {"principal_amount": 200000, "... |
rl_sqfd_0010 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want a new FD of ₹200000 for 12 months — only after confirming funds and rates, with the debited balance shown after. | You are Ananya Rajesh Patel, customer already logged in (id CUST_D87B94CB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB3472975984. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 12 months from savings SB3472975984 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D87B94CB"}}} | {"actions": [{"action_id": "sqfd10_0", "arguments": {"account_ids": ["SB3472975984"]}, "name": "get_account_balance"}, {"action_id": "sqfd10_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd10_2", "arguments": {"principal_amount": 200000, "... |
rl_sqfd_0055 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Ananya Venkatesh, customer already logged in (id CUST_4A0D15BF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB2912358113. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB2912358113 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4A0D15BF"}}} | {"actions": [{"action_id": "sqfd55_0", "arguments": {"account_ids": ["SB2912358113"]}, "name": "get_account_balance"}, {"action_id": "sqfd55_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd55_2", "arguments": {"principal_amount": 200000, "... |
rl_sqfd_0305 | sqfd | Balance → rates → create FD → balance (funded booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months — only after confirming funds and rates, with the debited balance shown after. | You are Madhavan Nair (senior citizen), customer already logged in (id CUST_EDF93DCF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB2121340257. Reveal one parameter per question. | Your available balance, the current FD rates, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the current FD interest rates. Step 3: only then book the FD: 200000 for 24 months from savings SB2121340257 (reveal each parameter only when asked; confirm the plan before booking). Step 4: finally ask for the savings balance AGAIN... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_EDF93DCF"}}} | {"actions": [{"action_id": "sqfd305_0", "arguments": {"account_ids": ["SB2121340257"]}, "name": "get_account_balance"}, {"action_id": "sqfd305_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "sqfd305_2", "arguments": {"principal_amount": 200000... |
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