id stringlengths 12 23 | family stringclasses 50
values | purpose stringclasses 56
values | persona stringclasses 79
values | reason_for_call stringlengths 55 239 | known_info stringlengths 212 401 | unknown_info stringclasses 174
values | task_instructions stringlengths 127 868 | num_gold_actions int32 1 6 | reward_basis stringclasses 1
value | initial_state stringlengths 77 77 | evaluation_criteria stringlengths 247 1.19k |
|---|---|---|---|---|---|---|---|---|---|---|---|
rl_sqreloc_0088 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You moved to Chennai. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Rajesh Prakash Sharma, customer already logged in (id CUST_67B153E5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Vidya Mitra Salai, Chennai, Tamil Nadu, 600002. Savings SB5973538188. Statement per... | Confirmations for all three, in order. | Step 1: update the communication address to Vidya Mitra Salai, Chennai, Tamil Nadu, 600002 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB5973538188 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_67B153E5"}}} | {"actions": [{"action_id": "sqreloc88_0", "arguments": {"address_type": "communication", "city": "Chennai", "line1": "Vidya Mitra Salai", "pincode": "600002", "state": "Tamil Nadu"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc88_1", "arguments": {"account_id": "SB5973... |
rl_sqreloc_0048 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Chennai. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Ramesh Kumar (senior citizen), customer already logged in (id CUST_3863F9E7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Vidya Mitra Salai, Chennai, Tamil Nadu, 600002. Savings SB4984556081. State... | Confirmations for all three, in order. | Step 1: update the communication address to Vidya Mitra Salai, Chennai, Tamil Nadu, 600002 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB4984556081 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_3863F9E7"}}} | {"actions": [{"action_id": "sqreloc48_0", "arguments": {"address_type": "communication", "city": "Chennai", "line1": "Vidya Mitra Salai", "pincode": "600002", "state": "Tamil Nadu"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc48_1", "arguments": {"account_id": "SB4984... |
rl_sqreloc_0170 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Pune. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Rahul Sharma, customer already logged in (id CUST_1324D3E9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Kaveri Deep Road, Pune, Maharashtra, 411001. Savings SB1318164929. Statement period: June 20... | Confirmations for all three, in order. | Step 1: update the communication address to Kaveri Deep Road, Pune, Maharashtra, 411001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB1318164929 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplicate... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1324D3E9"}}} | {"actions": [{"action_id": "sqreloc170_0", "arguments": {"address_type": "communication", "city": "Pune", "line1": "Kaveri Deep Road", "pincode": "411001", "state": "Maharashtra"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc170_1", "arguments": {"account_id": "SB13181... |
rl_sqreloc_0258 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Chennai. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Anjali Ravishankar, customer already logged in (id CUST_60B9FC0A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Vidya Mitra Salai, Chennai, Tamil Nadu, 600002. Savings SB2989296634. Statement period... | Confirmations for all three, in order. | Step 1: update the communication address to Vidya Mitra Salai, Chennai, Tamil Nadu, 600002 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB2989296634 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_60B9FC0A"}}} | {"actions": [{"action_id": "sqreloc258_0", "arguments": {"address_type": "communication", "city": "Chennai", "line1": "Vidya Mitra Salai", "pincode": "600002", "state": "Tamil Nadu"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc258_1", "arguments": {"account_id": "SB29... |
rl_sqreloc_0143 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Chennai. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Rajan Kiritbhai Patel, customer already logged in (id CUST_08796420). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Vidya Mitra Salai, Chennai, Tamil Nadu, 600002. Savings SB2019616752. Statement per... | Confirmations for all three, in order. | Step 1: update the communication address to Vidya Mitra Salai, Chennai, Tamil Nadu, 600002 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB2019616752 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_08796420"}}} | {"actions": [{"action_id": "sqreloc143_0", "arguments": {"address_type": "communication", "city": "Chennai", "line1": "Vidya Mitra Salai", "pincode": "600002", "state": "Tamil Nadu"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc143_1", "arguments": {"account_id": "SB20... |
rl_sqreloc_0042 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Kolkata. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Savitri Devi (senior citizen), customer already logged in (id CUST_4BEA31FF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Dhruv Park Street, Kolkata, West Bengal, 700016. Savings SB1024336148. Stat... | Confirmations for all three, in order. | Step 1: update the communication address to Dhruv Park Street, Kolkata, West Bengal, 700016 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB1024336148 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 dupli... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4BEA31FF"}}} | {"actions": [{"action_id": "sqreloc42_0", "arguments": {"address_type": "communication", "city": "Kolkata", "line1": "Dhruv Park Street", "pincode": "700016", "state": "West Bengal"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc42_1", "arguments": {"account_id": "SB102... |
rl_sqreloc_0045 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You moved to Pune. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Ananya Ramachandran, customer already logged in (id CUST_A61062B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Kaveri Deep Road, Pune, Maharashtra, 411001. Savings SB8937614201. Statement period: ... | Confirmations for all three, in order. | Step 1: update the communication address to Kaveri Deep Road, Pune, Maharashtra, 411001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB8937614201 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplicate... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A61062B5"}}} | {"actions": [{"action_id": "sqreloc45_0", "arguments": {"address_type": "communication", "city": "Pune", "line1": "Kaveri Deep Road", "pincode": "411001", "state": "Maharashtra"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc45_1", "arguments": {"account_id": "SB8937614... |
rl_sqreloc_0194 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Hyderabad. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Divya Krishnamurthy, customer already logged in (id CUST_A0C6A651). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Ganga Hema Hills, Hyderabad, Telangana, 500034. Savings SB7171388945. Statement perio... | Confirmations for all three, in order. | Step 1: update the communication address to Ganga Hema Hills, Hyderabad, Telangana, 500034 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB7171388945 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A0C6A651"}}} | {"actions": [{"action_id": "sqreloc194_0", "arguments": {"address_type": "communication", "city": "Hyderabad", "line1": "Ganga Hema Hills", "pincode": "500034", "state": "Telangana"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc194_1", "arguments": {"account_id": "SB71... |
rl_sqreloc_0024 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You moved to Hyderabad. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Rajesh Kumar, customer already logged in (id CUST_8FDB38BF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Ganga Hema Hills, Hyderabad, Telangana, 500034. Savings SB8065123386. Statement period: June... | Confirmations for all three, in order. | Step 1: update the communication address to Ganga Hema Hills, Hyderabad, Telangana, 500034 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB8065123386 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8FDB38BF"}}} | {"actions": [{"action_id": "sqreloc24_0", "arguments": {"address_type": "communication", "city": "Hyderabad", "line1": "Ganga Hema Hills", "pincode": "500034", "state": "Telangana"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc24_1", "arguments": {"account_id": "SB8065... |
rl_sqreloc_0154 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You moved to Hyderabad. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Anjali D. Mehta (senior citizen), customer already logged in (id CUST_587FEB4D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Ganga Hema Hills, Hyderabad, Telangana, 500034. Savings SB3498698831. St... | Confirmations for all three, in order. | Step 1: update the communication address to Ganga Hema Hills, Hyderabad, Telangana, 500034 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB3498698831 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_587FEB4D"}}} | {"actions": [{"action_id": "sqreloc154_0", "arguments": {"address_type": "communication", "city": "Hyderabad", "line1": "Ganga Hema Hills", "pincode": "500034", "state": "Telangana"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc154_1", "arguments": {"account_id": "SB34... |
rl_sqreloc_0016 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You moved to Bengaluru. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Rajeshwar Rao (senior citizen), customer already logged in (id CUST_90101599). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Uma Saraswati Road, Bengaluru, Karnataka, 560001. Savings SB1779201592. St... | Confirmations for all three, in order. | Step 1: update the communication address to Uma Saraswati Road, Bengaluru, Karnataka, 560001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB1779201592 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 dupl... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_90101599"}}} | {"actions": [{"action_id": "sqreloc16_0", "arguments": {"address_type": "communication", "city": "Bengaluru", "line1": "Uma Saraswati Road", "pincode": "560001", "state": "Karnataka"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc16_1", "arguments": {"account_id": "SB17... |
rl_sqreloc_0162 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Kolkata. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Moumita Borah (senior citizen), customer already logged in (id CUST_A6F57079). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Dhruv Park Street, Kolkata, West Bengal, 700016. Savings SB4217710563. Sta... | Confirmations for all three, in order. | Step 1: update the communication address to Dhruv Park Street, Kolkata, West Bengal, 700016 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB4217710563 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 dupli... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A6F57079"}}} | {"actions": [{"action_id": "sqreloc162_0", "arguments": {"address_type": "communication", "city": "Kolkata", "line1": "Dhruv Park Street", "pincode": "700016", "state": "West Bengal"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc162_1", "arguments": {"account_id": "SB4... |
rl_sqreloc_0249 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You moved to Hyderabad. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Suresh Kumar Patro (senior citizen), customer already logged in (id CUST_32827170). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Ganga Hema Hills, Hyderabad, Telangana, 500034. Savings SB7363909483.... | Confirmations for all three, in order. | Step 1: update the communication address to Ganga Hema Hills, Hyderabad, Telangana, 500034 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB7363909483 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_32827170"}}} | {"actions": [{"action_id": "sqreloc249_0", "arguments": {"address_type": "communication", "city": "Hyderabad", "line1": "Ganga Hema Hills", "pincode": "500034", "state": "Telangana"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc249_1", "arguments": {"account_id": "SB73... |
rl_sqreloc_0215 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Pune. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Manpreet Singh, customer already logged in (id CUST_07DBF71C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Kaveri Deep Road, Pune, Maharashtra, 411001. Savings SB7731925432. Statement period: June ... | Confirmations for all three, in order. | Step 1: update the communication address to Kaveri Deep Road, Pune, Maharashtra, 411001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB7731925432 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplicate... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_07DBF71C"}}} | {"actions": [{"action_id": "sqreloc215_0", "arguments": {"address_type": "communication", "city": "Pune", "line1": "Kaveri Deep Road", "pincode": "411001", "state": "Maharashtra"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc215_1", "arguments": {"account_id": "SB77319... |
rl_sqreloc_0216 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Bengaluru. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Sanjay Chatterjee (senior citizen), customer already logged in (id CUST_B1D6FA34). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Uma Saraswati Road, Bengaluru, Karnataka, 560001. Savings SB7477871145... | Confirmations for all three, in order. | Step 1: update the communication address to Uma Saraswati Road, Bengaluru, Karnataka, 560001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB7477871145 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 dupl... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B1D6FA34"}}} | {"actions": [{"action_id": "sqreloc216_0", "arguments": {"address_type": "communication", "city": "Bengaluru", "line1": "Uma Saraswati Road", "pincode": "560001", "state": "Karnataka"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc216_1", "arguments": {"account_id": "SB... |
rl_sqreloc_0114 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Hyderabad. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Shobha Devi (senior citizen), customer already logged in (id CUST_F7A71DED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Ganga Hema Hills, Hyderabad, Telangana, 500034. Savings SB5937261891. Statem... | Confirmations for all three, in order. | Step 1: update the communication address to Ganga Hema Hills, Hyderabad, Telangana, 500034 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB5937261891 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F7A71DED"}}} | {"actions": [{"action_id": "sqreloc114_0", "arguments": {"address_type": "communication", "city": "Hyderabad", "line1": "Ganga Hema Hills", "pincode": "500034", "state": "Telangana"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc114_1", "arguments": {"account_id": "SB59... |
rl_sqreloc_0028 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Chennai. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Meenal Shetty (senior citizen), customer already logged in (id CUST_01E0B7D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Vidya Mitra Salai, Chennai, Tamil Nadu, 600002. Savings SB3472059117. Stat... | Confirmations for all three, in order. | Step 1: update the communication address to Vidya Mitra Salai, Chennai, Tamil Nadu, 600002 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB3472059117 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplic... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_01E0B7D3"}}} | {"actions": [{"action_id": "sqreloc28_0", "arguments": {"address_type": "communication", "city": "Chennai", "line1": "Vidya Mitra Salai", "pincode": "600002", "state": "Tamil Nadu"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc28_1", "arguments": {"account_id": "SB3472... |
rl_sqreloc_0210 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You moved to Pune. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Sunita Sharma, customer already logged in (id CUST_34F01651). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Kaveri Deep Road, Pune, Maharashtra, 411001. Savings SB5814430204. Statement period: June 2... | Confirmations for all three, in order. | Step 1: update the communication address to Kaveri Deep Road, Pune, Maharashtra, 411001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB5814430204 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 duplicate... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_34F01651"}}} | {"actions": [{"action_id": "sqreloc210_0", "arguments": {"address_type": "communication", "city": "Pune", "line1": "Kaveri Deep Road", "pincode": "411001", "state": "Maharashtra"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc210_1", "arguments": {"account_id": "SB58144... |
rl_sqreloc_0021 | sqreloc | Address → cheque book → statement (strictly ordered relocation) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You moved to Bengaluru. The address change MUST happen before the cheque book order (the book ships to the address on file), and the statement request comes last. | You are Sunita Rameshbhai Patel (senior citizen), customer already logged in (id CUST_8DE99786). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. New communication address: Uma Saraswati Road, Bengaluru, Karnataka, 560001. Savings SB5017... | Confirmations for all three, in order. | Step 1: update the communication address to Uma Saraswati Road, Bengaluru, Karnataka, 560001 (confirm the readback). Step 2: only after the address is updated, request a cheque book on savings SB5017747719 — if the agent tries to order it first, refuse until the address is done. Step 3: last, request the June 2026 dupl... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DE99786"}}} | {"actions": [{"action_id": "sqreloc21_0", "arguments": {"address_type": "communication", "city": "Bengaluru", "line1": "Uma Saraswati Road", "pincode": "560001", "state": "Karnataka"}, "compare_args": ["line1", "city", "pincode"], "name": "update_address"}, {"action_id": "sqreloc21_1", "arguments": {"account_id": "SB50... |
rl_sqrenew_0126 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Rajesh Ramchandra Patil, customer already logged in (id CUST_86358929). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD108775. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD108775 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. You will not allow the steps to be reordered or merged — if the agent tries to shortcut... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_86358929"}}} | {"actions": [{"action_id": "sqrenew126_0", "arguments": {"deposit_ids": ["FD108775"]}, "name": "get_fd_details"}, {"action_id": "sqrenew126_1", "arguments": {"deposit_id": "FD108775", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew126... |
rl_sqrenew_0088 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Rajesh Prakash Sharma, customer already logged in (id CUST_67B153E5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD732646. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD732646 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. You will not allow the steps to be reordered or merged — if the agent tries to shortcut... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_67B153E5"}}} | {"actions": [{"action_id": "sqrenew88_0", "arguments": {"deposit_ids": ["FD732646"]}, "name": "get_fd_details"}, {"action_id": "sqrenew88_1", "arguments": {"deposit_id": "FD732646", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew88_2"... |
rl_sqrenew_0057 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_28F3840A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD890396. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD890396 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_28F3840A"}}} | {"actions": [{"action_id": "sqrenew57_0", "arguments": {"deposit_ids": ["FD890396"]}, "name": "get_fd_details"}, {"action_id": "sqrenew57_1", "arguments": {"deposit_id": "FD890396", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew57_2", "arguments":... |
rl_sqrenew_0128 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Rajesh Kumar Mehta, customer already logged in (id CUST_6D2B0ECF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD506562. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD506562 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6D2B0ECF"}}} | {"actions": [{"action_id": "sqrenew128_0", "arguments": {"deposit_ids": ["FD506562"]}, "name": "get_fd_details"}, {"action_id": "sqrenew128_1", "arguments": {"deposit_id": "FD506562", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew128... |
rl_sqrenew_0297 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after. | You are Rajesh Kumar Singh, customer already logged in (id CUST_72DE98E9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD887661. You want to renew only the principal (pay out the interest). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD887661 (id only when asked). Step 2: then ask to set it to renew only the principal (pay out the interest) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorde... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_72DE98E9"}}} | {"actions": [{"action_id": "sqrenew297_0", "arguments": {"deposit_ids": ["FD887661"]}, "name": "get_fd_details"}, {"action_id": "sqrenew297_1", "arguments": {"deposit_id": "FD887661", "instruction": "renew_principal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew297_2", "arg... |
rl_sqrenew_0028 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after. | You are Meenal Shetty (senior citizen), customer already logged in (id CUST_01E0B7D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD622863. You want to renew only the principal (pay out the interest). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD622863 (id only when asked). Step 2: then ask to set it to renew only the principal (pay out the interest) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorde... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_01E0B7D3"}}} | {"actions": [{"action_id": "sqrenew28_0", "arguments": {"deposit_ids": ["FD622863"]}, "name": "get_fd_details"}, {"action_id": "sqrenew28_1", "arguments": {"deposit_id": "FD622863", "instruction": "renew_principal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew28_2", "argume... |
rl_sqrenew_0289 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after. | You are Mitali Dey, customer already logged in (id CUST_C6423B19). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD207801. You want to renew only the principal (pay out the interest). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD207801 (id only when asked). Step 2: then ask to set it to renew only the principal (pay out the interest) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorde... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C6423B19"}}} | {"actions": [{"action_id": "sqrenew289_0", "arguments": {"deposit_ids": ["FD207801"]}, "name": "get_fd_details"}, {"action_id": "sqrenew289_1", "arguments": {"deposit_id": "FD207801", "instruction": "renew_principal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew289_2", "arg... |
rl_sqrenew_0290 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Arun Kumar Menon, customer already logged in (id CUST_255B60B3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD552576. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD552576 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_255B60B3"}}} | {"actions": [{"action_id": "sqrenew290_0", "arguments": {"deposit_ids": ["FD552576"]}, "name": "get_fd_details"}, {"action_id": "sqrenew290_1", "arguments": {"deposit_id": "FD552576", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew290... |
rl_sqrenew_0530 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Anjali Menon, customer already logged in (id CUST_97EF906C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD162841. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD162841 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_97EF906C"}}} | {"actions": [{"action_id": "sqrenew530_0", "arguments": {"deposit_ids": ["FD162841"]}, "name": "get_fd_details"}, {"action_id": "sqrenew530_1", "arguments": {"deposit_id": "FD162841", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew530_2", "argument... |
rl_sqrenew_0318 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Rameshwar Lal Sharma (senior citizen), customer already logged in (id CUST_CE7BE741). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD470130. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD470130 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Sequence is non-negotiable for you — if the agent proposes doing things out of order, d... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CE7BE741"}}} | {"actions": [{"action_id": "sqrenew318_0", "arguments": {"deposit_ids": ["FD470130"]}, "name": "get_fd_details"}, {"action_id": "sqrenew318_1", "arguments": {"deposit_id": "FD470130", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew318... |
rl_sqrenew_0298 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Sunita Devi, customer already logged in (id CUST_1451A536). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD282710. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD282710 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1451A536"}}} | {"actions": [{"action_id": "sqrenew298_0", "arguments": {"deposit_ids": ["FD282710"]}, "name": "get_fd_details"}, {"action_id": "sqrenew298_1", "arguments": {"deposit_id": "FD282710", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew298... |
rl_sqrenew_0397 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Sarojini Devi (senior citizen), customer already logged in (id CUST_99ED59F1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD777595. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD777595 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. You will not allow the steps to be reordered or merged — if the agent trie... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_99ED59F1"}}} | {"actions": [{"action_id": "sqrenew397_0", "arguments": {"deposit_ids": ["FD777595"]}, "name": "get_fd_details"}, {"action_id": "sqrenew397_1", "arguments": {"deposit_id": "FD777595", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew397_2", "argument... |
rl_sqrenew_0440 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Ramesh Kumar Sharma (senior citizen), customer already logged in (id CUST_A77705B3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD990496. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD990496 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A77705B3"}}} | {"actions": [{"action_id": "sqrenew440_0", "arguments": {"deposit_ids": ["FD990496"]}, "name": "get_fd_details"}, {"action_id": "sqrenew440_1", "arguments": {"deposit_id": "FD990496", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew440_2", "argument... |
rl_sqrenew_0105 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after. | You are Ravi Kumar Sharma, customer already logged in (id CUST_6F969BE4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD319097. You want to renew only the principal (pay out the interest). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD319097 (id only when asked). Step 2: then ask to set it to renew only the principal (pay out the interest) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Sequence is non-negotiable for you — if the agent proposes doing thin... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6F969BE4"}}} | {"actions": [{"action_id": "sqrenew105_0", "arguments": {"deposit_ids": ["FD319097"]}, "name": "get_fd_details"}, {"action_id": "sqrenew105_1", "arguments": {"deposit_id": "FD319097", "instruction": "renew_principal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew105_2", "arg... |
rl_sqrenew_0081 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Rajesh Kumar Agarwal, customer already logged in (id CUST_5192C4B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD714447. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD714447 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_5192C4B5"}}} | {"actions": [{"action_id": "sqrenew81_0", "arguments": {"deposit_ids": ["FD714447"]}, "name": "get_fd_details"}, {"action_id": "sqrenew81_1", "arguments": {"deposit_id": "FD714447", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew81_2"... |
rl_sqrenew_0336 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Lakshmi Venkataraman (senior citizen), customer already logged in (id CUST_95460266). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD326880. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD326880 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_95460266"}}} | {"actions": [{"action_id": "sqrenew336_0", "arguments": {"deposit_ids": ["FD326880"]}, "name": "get_fd_details"}, {"action_id": "sqrenew336_1", "arguments": {"deposit_id": "FD326880", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew336_2", "argument... |
rl_sqrenew_0321 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Rajesh Kumar Sahu, customer already logged in (id CUST_54233E14). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD468014. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD468014 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_54233E14"}}} | {"actions": [{"action_id": "sqrenew321_0", "arguments": {"deposit_ids": ["FD468014"]}, "name": "get_fd_details"}, {"action_id": "sqrenew321_1", "arguments": {"deposit_id": "FD468014", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew321_2", "argument... |
rl_sqrenew_0014 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Ravi Teja, customer already logged in (id CUST_0D261AB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD821942. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD821942 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0D261AB6"}}} | {"actions": [{"action_id": "sqrenew14_0", "arguments": {"deposit_ids": ["FD821942"]}, "name": "get_fd_details"}, {"action_id": "sqrenew14_1", "arguments": {"deposit_id": "FD821942", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew14_2", "arguments":... |
rl_sqrenew_0556 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Madhavan Nair, customer already logged in (id CUST_568FD6B2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD857904. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD857904 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Keep the agent honest about sequence: each step only after the previous one is actually... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_568FD6B2"}}} | {"actions": [{"action_id": "sqrenew556_0", "arguments": {"deposit_ids": ["FD857904"]}, "name": "get_fd_details"}, {"action_id": "sqrenew556_1", "arguments": {"deposit_id": "FD857904", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew556... |
rl_sqrenew_0127 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Karthik Narayanan, customer already logged in (id CUST_9367E901). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD191324. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD191324 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Insist on going step by step, in sequence. If the agent attempts to combin... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9367E901"}}} | {"actions": [{"action_id": "sqrenew127_0", "arguments": {"deposit_ids": ["FD191324"]}, "name": "get_fd_details"}, {"action_id": "sqrenew127_1", "arguments": {"deposit_id": "FD191324", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew127_2", "argument... |
rl_sqrenew_0461 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Anchal Kumari, customer already logged in (id CUST_6D323CA2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD767485. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD767485 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. The order matters — if the agent tries to jump to a later step early, push back and mak... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6D323CA2"}}} | {"actions": [{"action_id": "sqrenew461_0", "arguments": {"deposit_ids": ["FD767485"]}, "name": "get_fd_details"}, {"action_id": "sqrenew461_1", "arguments": {"deposit_id": "FD767485", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew461... |
rl_sqrenew_0453 | sqrenew | Details → change renewal → verify (FD) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Madhuri L. Bhat, customer already logged in (id CUST_965E3459). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD378791. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD378791 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Keep the agent honest about sequence: each step only after the previous one is actually... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_965E3459"}}} | {"actions": [{"action_id": "sqrenew453_0", "arguments": {"deposit_ids": ["FD378791"]}, "name": "get_fd_details"}, {"action_id": "sqrenew453_1", "arguments": {"deposit_id": "FD378791", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew453... |
rl_sqrenew_0114 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Shobha Devi (senior citizen), customer already logged in (id CUST_F7A71DED). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD278944. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD278944 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F7A71DED"}}} | {"actions": [{"action_id": "sqrenew114_0", "arguments": {"deposit_ids": ["FD278944"]}, "name": "get_fd_details"}, {"action_id": "sqrenew114_1", "arguments": {"deposit_id": "FD278944", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew114... |
rl_sqrenew_0347 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Sunita Rawat (senior citizen), customer already logged in (id CUST_9095CF3A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD744970. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD744970 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9095CF3A"}}} | {"actions": [{"action_id": "sqrenew347_0", "arguments": {"deposit_ids": ["FD744970"]}, "name": "get_fd_details"}, {"action_id": "sqrenew347_1", "arguments": {"deposit_id": "FD744970", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew347_2", "argument... |
rl_sqrenew_0363 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: renew only the principal (pay out the interest), verified before and after. | You are Sunita Ramesh Patil (senior citizen), customer already logged in (id CUST_2944ADA4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD590373. You want to renew only the principal (pay out the interest). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD590373 (id only when asked). Step 2: then ask to set it to renew only the principal (pay out the interest) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. The order matters — if the agent tries to jump to a later step early,... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_2944ADA4"}}} | {"actions": [{"action_id": "sqrenew363_0", "arguments": {"deposit_ids": ["FD590373"]}, "name": "get_fd_details"}, {"action_id": "sqrenew363_1", "arguments": {"deposit_id": "FD590373", "instruction": "renew_principal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew363_2", "arg... |
rl_sqrenew_0348 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Meera Sharma (senior citizen), customer already logged in (id CUST_D65CABFF). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD865798. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD865798 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D65CABFF"}}} | {"actions": [{"action_id": "sqrenew348_0", "arguments": {"deposit_ids": ["FD865798"]}, "name": "get_fd_details"}, {"action_id": "sqrenew348_1", "arguments": {"deposit_id": "FD865798", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew348... |
rl_sqrenew_0548 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Ramesh Kumar, customer already logged in (id CUST_76291AE8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD999079. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD999079 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. You will not allow the steps to be reordered or merged — if the agent tries to shortcut... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_76291AE8"}}} | {"actions": [{"action_id": "sqrenew548_0", "arguments": {"deposit_ids": ["FD999079"]}, "name": "get_fd_details"}, {"action_id": "sqrenew548_1", "arguments": {"deposit_id": "FD999079", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew548... |
rl_sqrenew_0296 | sqrenew | Details → change renewal → verify (FD) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want FD maturity handling changed to: not renew at maturity (pay out everything), verified before and after. | You are Priya Sharma, customer already logged in (id CUST_0942C4A6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD923295. You want to not renew at maturity (pay out everything). | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD923295 (id only when asked). Step 2: then ask to set it to not renew at maturity (pay out everything) (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0942C4A6"}}} | {"actions": [{"action_id": "sqrenew296_0", "arguments": {"deposit_ids": ["FD923295"]}, "name": "get_fd_details"}, {"action_id": "sqrenew296_1", "arguments": {"deposit_id": "FD923295", "instruction": "no_renewal"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew296_2", "argument... |
rl_sqrenew_0181 | sqrenew | Details → change renewal → verify (FD) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want FD maturity handling changed to: renew principal plus interest, verified before and after. | You are Anjali Vilas Kamble (senior citizen), customer already logged in (id CUST_F864983A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. FD FD817773. You want to renew principal plus interest. | FD details before, and the updated instruction visible after. | Step 1: ask for the details of FD FD817773 (id only when asked). Step 2: then ask to set it to renew principal plus interest (confirm when asked). Step 3: then ask for the FD details AGAIN to confirm the new instruction is recorded. Do this strictly in order — do not let the agent skip ahead or reorder the steps; if it... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F864983A"}}} | {"actions": [{"action_id": "sqrenew181_0", "arguments": {"deposit_ids": ["FD817773"]}, "name": "get_fd_details"}, {"action_id": "sqrenew181_1", "arguments": {"deposit_id": "FD817773", "instruction": "renew_principal_interest"}, "compare_args": ["deposit_id"], "name": "update_deposit_renewal"}, {"action_id": "sqrenew181... |
rl_tlacctdet_0153 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Anjali Sunil Pawar, customer already logged in (id CUST_ECB55927). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7315975501. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_ECB55927"}}} | {"actions": [{"action_id": "tlacctdet153_0", "arguments": {"account_ids": ["SB7315975501"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet153_1", "arguments": {"account_ids": ["SB7315975501"]}, "name": "get_account_details"}, {"action_id": "tlacctdet153_2", "arguments": {"account_id": "SB7315975501", "delive... |
rl_tlacctdet_0100 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Sunita Devi (senior citizen), customer already logged in (id CUST_17B72646). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB8352426824. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_17B72646"}}} | {"actions": [{"action_id": "tlacctdet100_0", "arguments": {"account_ids": ["SB8352426824"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet100_1", "arguments": {"account_ids": ["SB8352426824"]}, "name": "get_account_details"}, {"action_id": "tlacctdet100_2", "arguments": {"account_id": "SB8352426824", "delive... |
rl_tlacctdet_0123 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Kumar Mehta, customer already logged in (id CUST_A3068C4B). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4401214606. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_A3068C4B"}}} | {"actions": [{"action_id": "tlacctdet123_0", "arguments": {"account_ids": ["SB4401214606"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet123_1", "arguments": {"account_ids": ["SB4401214606"]}, "name": "get_account_details"}, {"action_id": "tlacctdet123_2", "arguments": {"account_id": "SB4401214606", "delive... |
rl_tlacctdet_0163 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Kumar Singh, customer already logged in (id CUST_0E0E413D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB3559521011. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0E0E413D"}}} | {"actions": [{"action_id": "tlacctdet163_0", "arguments": {"account_ids": ["SB3559521011"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet163_1", "arguments": {"account_ids": ["SB3559521011"]}, "name": "get_account_details"}, {"action_id": "tlacctdet163_2", "arguments": {"account_id": "SB3559521011", "delive... |
rl_tlacctdet_0029 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You prefer the agent to summarize what just happened after each step, unprompted. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Vijay Kumar Patel (senior citizen), customer already logged in (id CUST_7E73A3A9). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4219717105. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7E73A3A9"}}} | {"actions": [{"action_id": "tlacctdet29_0", "arguments": {"account_ids": ["SB4219717105"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet29_1", "arguments": {"account_ids": ["SB4219717105"]}, "name": "get_account_details"}, {"action_id": "tlacctdet29_2", "arguments": {"account_id": "SB4219717105", "delivery_... |
rl_tlacctdet_0027 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Shyam Sunder Iyer (senior citizen), customer already logged in (id CUST_0556ADBB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB3361229321. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0556ADBB"}}} | {"actions": [{"action_id": "tlacctdet27_0", "arguments": {"account_ids": ["SB3361229321"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet27_1", "arguments": {"account_ids": ["SB3361229321"]}, "name": "get_account_details"}, {"action_id": "tlacctdet27_2", "arguments": {"account_id": "SB3361229321", "delivery_... |
rl_tlacctdet_0011 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Arjun Sharma, customer already logged in (id CUST_8090E43C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB3640576979. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Sequence is non-negotiable for you — if the agent prop... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8090E43C"}}} | {"actions": [{"action_id": "tlacctdet11_0", "arguments": {"account_ids": ["SB3640576979"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet11_1", "arguments": {"account_ids": ["SB3640576979"]}, "name": "get_account_details"}, {"action_id": "tlacctdet11_2", "arguments": {"account_id": "SB3640576979", "delivery_... |
rl_tlacctdet_0060 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rahul Vikram Deshmukh, customer already logged in (id CUST_DAF3A6F0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7785780910. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Sequence is non-negotiable for you — if the agent prop... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DAF3A6F0"}}} | {"actions": [{"action_id": "tlacctdet60_0", "arguments": {"account_ids": ["SB7785780910"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet60_1", "arguments": {"account_ids": ["SB7785780910"]}, "name": "get_account_details"}, {"action_id": "tlacctdet60_2", "arguments": {"account_id": "SB7785780910", "delivery_... |
rl_tlacctdet_0117 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Ankita Sharma, customer already logged in (id CUST_296CF5A7). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7310079203. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_296CF5A7"}}} | {"actions": [{"action_id": "tlacctdet117_0", "arguments": {"account_ids": ["SB7310079203"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet117_1", "arguments": {"account_ids": ["SB7310079203"]}, "name": "get_account_details"}, {"action_id": "tlacctdet117_2", "arguments": {"account_id": "SB7310079203", "delive... |
rl_tlacctdet_0078 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Kumar Soni, customer already logged in (id CUST_FD097832). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB4312216848. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Sequence is non-negotiable for you — if the agent prop... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FD097832"}}} | {"actions": [{"action_id": "tlacctdet78_0", "arguments": {"account_ids": ["SB4312216848"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet78_1", "arguments": {"account_ids": ["SB4312216848"]}, "name": "get_account_details"}, {"action_id": "tlacctdet78_2", "arguments": {"account_id": "SB4312216848", "delivery_... |
rl_tlacctdet_0206 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Kulkarni, customer already logged in (id CUST_B096AFB6). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB6513961786. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. The order matters — if the agent tries to jump to a la... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B096AFB6"}}} | {"actions": [{"action_id": "tlacctdet206_0", "arguments": {"account_ids": ["SB6513961786"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet206_1", "arguments": {"account_ids": ["SB6513961786"]}, "name": "get_account_details"}, {"action_id": "tlacctdet206_2", "arguments": {"account_id": "SB6513961786", "delive... |
rl_tlacctdet_0175 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Menon, customer already logged in (id CUST_65698F48). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB1136370664. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. You will not allow the steps to be reordered or merged... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_65698F48"}}} | {"actions": [{"action_id": "tlacctdet175_0", "arguments": {"account_ids": ["SB1136370664"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet175_1", "arguments": {"account_ids": ["SB1136370664"]}, "name": "get_account_details"}, {"action_id": "tlacctdet175_2", "arguments": {"account_id": "SB1136370664", "delive... |
rl_tlacctdet_0189 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Rajesh Kumar, customer already logged in (id CUST_6CEA21E0). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB2473719249. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6CEA21E0"}}} | {"actions": [{"action_id": "tlacctdet189_0", "arguments": {"account_ids": ["SB2473719249"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet189_1", "arguments": {"account_ids": ["SB2473719249"]}, "name": "get_account_details"}, {"action_id": "tlacctdet189_2", "arguments": {"account_id": "SB2473719249", "delive... |
rl_tlacctdet_0032 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Padmaja Sravanthi, customer already logged in (id CUST_4F6B375A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB7895660691. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4F6B375A"}}} | {"actions": [{"action_id": "tlacctdet32_0", "arguments": {"account_ids": ["SB7895660691"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet32_1", "arguments": {"account_ids": ["SB7895660691"]}, "name": "get_account_details"}, {"action_id": "tlacctdet32_2", "arguments": {"account_id": "SB7895660691", "delivery_... |
rl_tlacctdet_0049 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Meera Prakash Pawar, customer already logged in (id CUST_B4896297). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5567722573. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Keep the agent honest about sequence: each step only a... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B4896297"}}} | {"actions": [{"action_id": "tlacctdet49_0", "arguments": {"account_ids": ["SB5567722573"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet49_1", "arguments": {"account_ids": ["SB5567722573"]}, "name": "get_account_details"}, {"action_id": "tlacctdet49_2", "arguments": {"account_id": "SB5567722573", "delivery_... |
rl_tlacctdet_0105 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Ravi Kumar Sharma, customer already logged in (id CUST_6F969BE4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB5758306466. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6F969BE4"}}} | {"actions": [{"action_id": "tlacctdet105_0", "arguments": {"account_ids": ["SB5758306466"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet105_1", "arguments": {"account_ids": ["SB5758306466"]}, "name": "get_account_details"}, {"action_id": "tlacctdet105_2", "arguments": {"account_id": "SB5758306466", "delive... |
rl_tlacctdet_0101 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Ananya Mukherjee, customer already logged in (id CUST_8DF1C44A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB9382919438. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8DF1C44A"}}} | {"actions": [{"action_id": "tlacctdet101_0", "arguments": {"account_ids": ["SB9382919438"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet101_1", "arguments": {"account_ids": ["SB9382919438"]}, "name": "get_account_details"}, {"action_id": "tlacctdet101_2", "arguments": {"account_id": "SB9382919438", "delive... |
rl_tlacctdet_0137 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Ravi Kumar, customer already logged in (id CUST_97AE8A23). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB8379838033. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. Do this strictly in order — do not let the agent skip ... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_97AE8A23"}}} | {"actions": [{"action_id": "tlacctdet137_0", "arguments": {"account_ids": ["SB8379838033"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet137_1", "arguments": {"account_ids": ["SB8379838033"]}, "name": "get_account_details"}, {"action_id": "tlacctdet137_2", "arguments": {"account_id": "SB8379838033", "delive... |
rl_tlacctdet_0148 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Birendra Nath Saikia (senior citizen), customer already logged in (id CUST_7FD9E193). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB6209286309. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. You will not allow the steps to be reordered or merged... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_7FD9E193"}}} | {"actions": [{"action_id": "tlacctdet148_0", "arguments": {"account_ids": ["SB6209286309"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet148_1", "arguments": {"account_ids": ["SB6209286309"]}, "name": "get_account_details"}, {"action_id": "tlacctdet148_2", "arguments": {"account_id": "SB6209286309", "delive... |
rl_tlacctdet_0067 | tlacctdet | Balance → account details → statement (bank-detail lookup) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You need your account's IFSC/branch/holder details for an external form, plus a statement copy. | You are Vikram R. Reddy, customer already logged in (id CUST_BF2BA6F1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Savings SB8808841730. Statement period: June 2026 (2026-06-01 to 2026-06-30). | Your balance, the account metadata (IFSC/branch), and the statement confirmation. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for the account's details — bank name, IFSC, branch (id only when asked). Step 3: only after hearing those, ask for a duplicate statement for June 2026 by email on the same account. You will not allow the steps to be reordered or merged... | 3 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_BF2BA6F1"}}} | {"actions": [{"action_id": "tlacctdet67_0", "arguments": {"account_ids": ["SB8808841730"]}, "name": "get_account_balance"}, {"action_id": "tlacctdet67_1", "arguments": {"account_ids": ["SB8808841730"]}, "name": "get_account_details"}, {"action_id": "tlacctdet67_2", "arguments": {"account_id": "SB8808841730", "delivery_... |
rl_tlfdmat_0180 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Dr. Anjali R. Patel (senior citizen), customer already logged in (id CUST_517C7E73). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB2473453737. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 24 months from savings SB2473453737 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_517C7E73"}}} | {"actions": [{"action_id": "tlfdmat180_0", "arguments": {"account_ids": ["SB2473453737"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat180_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat180_2", "arguments": {"principal_amount... |
rl_tlfdmat_0158 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹100000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajesh Kumar, customer already logged in (id CUST_F28C1BB2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 100000; tenure 12 months; source savings SB9267284943. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹100000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 100000 for 12 months from savings SB9267284943 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_F28C1BB2"}}} | {"actions": [{"action_id": "tlfdmat158_0", "arguments": {"account_ids": ["SB9267284943"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat158_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat158_2", "arguments": {"principal_amount... |
rl_tlfdmat_0059 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Arjun Sharma, customer already logged in (id CUST_DCE13124). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB3612520827. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB3612520827 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DCE13124"}}} | {"actions": [{"action_id": "tlfdmat59_0", "arguments": {"account_ids": ["SB3612520827"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat59_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat59_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0028 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹70000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Meenal Shetty (senior citizen), customer already logged in (id CUST_01E0B7D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 70000; tenure 12 months; source savings SB3472059117. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹70000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 70000 for 12 months from savings SB3472059117 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_01E0B7D3"}}} | {"actions": [{"action_id": "tlfdmat28_0", "arguments": {"account_ids": ["SB3472059117"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat28_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat28_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0210 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹50000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Sunita Sharma, customer already logged in (id CUST_34F01651). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 50000; tenure 12 months; source savings SB5814430204. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹50000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 50000 for 12 months from savings SB5814430204 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_34F01651"}}} | {"actions": [{"action_id": "tlfdmat210_0", "arguments": {"account_ids": ["SB5814430204"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat210_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat210_2", "arguments": {"principal_amount... |
rl_tlfdmat_0142 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹60000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajeshwar D. Pande, customer already logged in (id CUST_6C18C9D3). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 60000; tenure 12 months; source savings SB6362001504. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹60000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 60000 for 12 months from savings SB6362001504 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6C18C9D3"}}} | {"actions": [{"action_id": "tlfdmat142_0", "arguments": {"account_ids": ["SB6362001504"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat142_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat142_2", "arguments": {"principal_amount... |
rl_tlfdmat_0197 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Anuradha Srinivasan (senior citizen), customer already logged in (id CUST_8725F9B5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB5675870289. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB5675870289 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8725F9B5"}}} | {"actions": [{"action_id": "tlfdmat197_0", "arguments": {"account_ids": ["SB5675870289"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat197_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat197_2", "arguments": {"principal_amount... |
rl_tlfdmat_0166 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're calm and conversational, happy to chat briefly between steps. | You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Arvind Kumar, customer already logged in (id CUST_9DD0F4F1). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB9009267438. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 24 months from savings SB9009267438 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9DD0F4F1"}}} | {"actions": [{"action_id": "tlfdmat166_0", "arguments": {"account_ids": ["SB9009267438"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat166_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat166_2", "arguments": {"principal_amount... |
rl_tlfdmat_0012 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're business-like and terse, but not rude — you want efficiency, not small talk. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Gurleen Kaur, customer already logged in (id CUST_9A54733A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB8884920351. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB8884920351 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_9A54733A"}}} | {"actions": [{"action_id": "tlfdmat12_0", "arguments": {"account_ids": ["SB8884920351"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat12_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat12_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0149 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajesh Kumar Mehta (senior citizen), customer already logged in (id CUST_C84470C2). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB6752865214. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 24 months from savings SB6752865214 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_C84470C2"}}} | {"actions": [{"action_id": "tlfdmat149_0", "arguments": {"account_ids": ["SB6752865214"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat149_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat149_2", "arguments": {"principal_amount... |
rl_tlfdmat_0049 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Meera Prakash Pawar, customer already logged in (id CUST_B4896297). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB5567722573. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 24 months from savings SB5567722573 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_B4896297"}}} | {"actions": [{"action_id": "tlfdmat49_0", "arguments": {"account_ids": ["SB5567722573"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat49_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat49_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0146 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're a little wary of automated systems and ask the agent to double-confirm anything that changes your account. | You want a new FD of ₹55000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Sunita Ramesh Patil, customer already logged in (id CUST_AA65D68A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 55000; tenure 24 months; source savings SB1217030904. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹55000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 55000 for 24 months from savings SB1217030904 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_AA65D68A"}}} | {"actions": [{"action_id": "tlfdmat146_0", "arguments": {"account_ids": ["SB1217030904"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat146_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat146_2", "arguments": {"principal_amount... |
rl_tlfdmat_0120 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You like the agent to repeat back exactly what it's about to do before it does it. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajesh Kumar Sharma, customer already logged in (id CUST_51751D9A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB5532501474. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB5532501474 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_51751D9A"}}} | {"actions": [{"action_id": "tlfdmat120_0", "arguments": {"account_ids": ["SB5532501474"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat120_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat120_2", "arguments": {"principal_amount... |
rl_tlfdmat_0110 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹70000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Madhuri Lalitbhai (senior citizen), customer already logged in (id CUST_DBA95579). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 70000; tenure 24 months; source savings SB5823065306. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹70000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 70000 for 24 months from savings SB5823065306 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_DBA95579"}}} | {"actions": [{"action_id": "tlfdmat110_0", "arguments": {"account_ids": ["SB5823065306"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat110_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat110_2", "arguments": {"principal_amount... |
rl_tlfdmat_0151 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajesh Kumar, customer already logged in (id CUST_35B129B8). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB6761600944. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB6761600944 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_35B129B8"}}} | {"actions": [{"action_id": "tlfdmat151_0", "arguments": {"account_ids": ["SB6761600944"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat151_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat151_2", "arguments": {"principal_amount... |
rl_tlfdmat_0020 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹200000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Anjali Rajesh Patel, customer already logged in (id CUST_5DA9C637). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 24 months; source savings SB3352130107. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 24 months from savings SB3352130107 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_5DA9C637"}}} | {"actions": [{"action_id": "tlfdmat20_0", "arguments": {"account_ids": ["SB3352130107"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat20_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat20_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0022 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹80000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Gurmail Singh (senior citizen), customer already logged in (id CUST_1DFD8130). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 80000; tenure 12 months; source savings SB4299630689. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹80000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 80000 for 12 months from savings SB4299630689 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_1DFD8130"}}} | {"actions": [{"action_id": "tlfdmat22_0", "arguments": {"account_ids": ["SB4299630689"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat22_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat22_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0027 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You want a new FD of ₹200000 for 12 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Shyam Sunder Iyer (senior citizen), customer already logged in (id CUST_0556ADBB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 200000; tenure 12 months; source savings SB3361229321. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹200000 for 12 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 200000 for 12 months from savings SB3361229321 (reveal eac... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0556ADBB"}}} | {"actions": [{"action_id": "tlfdmat27_0", "arguments": {"account_ids": ["SB3361229321"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat27_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat27_2", "arguments": {"principal_amount": ... |
rl_tlfdmat_0186 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You get mildly impatient if the agent asks for information you feel you already gave. | You want a new FD of ₹60000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Saroj Devi (senior citizen), customer already logged in (id CUST_E6ABB31E). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 60000; tenure 24 months; source savings SB1377729211. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹60000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 60000 for 24 months from savings SB1377729211 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E6ABB31E"}}} | {"actions": [{"action_id": "tlfdmat186_0", "arguments": {"account_ids": ["SB1377729211"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat186_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat186_2", "arguments": {"principal_amount... |
rl_tlfdmat_0169 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. You're in a hurry and want short, direct answers with no filler. | You want a new FD of ₹80000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Anjana Bose (senior citizen), customer already logged in (id CUST_0F62B072). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 80000; tenure 24 months; source savings SB8231849685. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹80000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 80000 for 24 months from savings SB8231849685 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_0F62B072"}}} | {"actions": [{"action_id": "tlfdmat169_0", "arguments": {"account_ids": ["SB8231849685"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat169_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat169_2", "arguments": {"principal_amount... |
rl_tlfdmat_0078 | tlfdmat | Balance → rate → maturity calc → create FD → balance (projected FD booking) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You want a new FD of ₹50000 for 24 months, but only after seeing the projected maturity value worked out from today's rate, with the debited balance shown after. | You are Rajesh Kumar Soni, customer already logged in (id CUST_FD097832). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Amount 50000; tenure 24 months; source savings SB4312216848. | Your available balance, today's FD rate, the projected maturity value, and the post-booking balance. | Step 1: ask for your savings balance (account id only when asked). Step 2: then ask for today's FD interest rate. Step 3: then ask the agent to work out what ₹50000 for 24 months would mature to at that rate. Step 4: only after seeing that number, book the FD: 50000 for 24 months from savings SB4312216848 (reveal each ... | 5 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_FD097832"}}} | {"actions": [{"action_id": "tlfdmat78_0", "arguments": {"account_ids": ["SB4312216848"]}, "name": "get_account_balance"}, {"action_id": "tlfdmat78_1", "arguments": {"product_type": "fd"}, "compare_args": ["product_type"], "name": "get_deposit_loan_rates"}, {"action_id": "tlfdmat78_2", "arguments": {"principal_amount": ... |
rl_tlgoldltv_0126 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 25g of 22K gold and want to size a gold loan against it before applying. | You are Rajesh Ramchandra Patil, customer already logged in (id CUST_86358929). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 25 grams, 22 karat purity. Credit account: savings SB2641866243. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 25 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB2641866243 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_86358929"}}} | {"actions": [{"action_id": "tlgoldltv126_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv126_1", "arguments": {"gold_grams": 25, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv126_2", "arguments": {"type": "loan"}, "c... |
rl_tlgoldltv_0011 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 60g of 22K gold and want to size a gold loan against it before applying. | You are Arjun Sharma, customer already logged in (id CUST_8090E43C). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 60 grams, 22 karat purity. Credit account: savings SB3640576979. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 60 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB3640576979 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_8090E43C"}}} | {"actions": [{"action_id": "tlgoldltv11_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv11_1", "arguments": {"gold_grams": 60, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv11_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0068 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 15g of 24K gold and want to size a gold loan against it before applying. | You are Anjali Ramesh Sharma, customer already logged in (id CUST_D6841A80). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 15 grams, 24 karat purity. Credit account: savings SB1649298861. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 15 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB1649298861 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_D6841A80"}}} | {"actions": [{"action_id": "tlgoldltv68_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv68_1", "arguments": {"gold_grams": 15, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv68_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0088 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. | You have 15g of 24K gold and want to size a gold loan against it before applying. | You are Rajesh Prakash Sharma, customer already logged in (id CUST_67B153E5). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 15 grams, 24 karat purity. Credit account: savings SB5973538188. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 15 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB5973538188 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_67B153E5"}}} | {"actions": [{"action_id": "tlgoldltv88_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv88_1", "arguments": {"gold_grams": 15, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv88_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0202 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You want written-out confirmations, not just a quick 'done' — you ask 'so it's confirmed, right?' after key actions. | You have 25g of 24K gold and want to size a gold loan against it before applying. | You are Sujatha Reddy, customer already logged in (id CUST_E48B82A4). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 25 grams, 24 karat purity. Credit account: savings SB9534007733. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 25 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB9534007733 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E48B82A4"}}} | {"actions": [{"action_id": "tlgoldltv202_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv202_1", "arguments": {"gold_grams": 25, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv202_2", "arguments": {"type": "loan"}, "c... |
rl_tlgoldltv_0025 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 15g of 24K gold and want to size a gold loan against it before applying. | You are Shobha V. Shetty (senior citizen), customer already logged in (id CUST_CD5506DB). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 15 grams, 24 karat purity. Credit account: savings SB2775887192. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 15 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB2775887192 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_CD5506DB"}}} | {"actions": [{"action_id": "tlgoldltv25_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv25_1", "arguments": {"gold_grams": 15, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv25_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0164 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. You ask clarifying questions if the agent's wording is even slightly ambiguous. | You have 25g of 24K gold and want to size a gold loan against it before applying. | You are Rajesh Kumar, customer already logged in (id CUST_979E2F61). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 25 grams, 24 karat purity. Credit account: savings SB6054445703. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 25 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB6054445703 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_979E2F61"}}} | {"actions": [{"action_id": "tlgoldltv164_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv164_1", "arguments": {"gold_grams": 25, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv164_2", "arguments": {"type": "loan"}, "c... |
rl_tlgoldltv_0063 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 60g of 24K gold and want to size a gold loan against it before applying. | You are Rajesh Kumar Sharma (senior citizen), customer already logged in (id CUST_98185355). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 60 grams, 24 karat purity. Credit account: savings SB4164866881. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 24 karat gold. Step 2: then ask what loan you're eligible for against 60 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB4164866881 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_98185355"}}} | {"actions": [{"action_id": "tlgoldltv63_0", "arguments": {"purity_karat": 24}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv63_1", "arguments": {"gold_grams": 60, "gold_rate_per_gram": 6300, "purity_karat": 24}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv63_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0047 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a busy professional who values quick, precise answers. You confirm before irreversible actions. | You have 60g of 18K gold and want to size a gold loan against it before applying. | You are Anuradha Menon, customer already logged in (id CUST_E393198D). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 60 grams, 18 karat purity. Credit account: savings SB2647091344. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 60 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB2647091344 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_E393198D"}}} | {"actions": [{"action_id": "tlgoldltv47_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv47_1", "arguments": {"gold_grams": 60, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv47_2", "arguments": {"type": "loan"}, "comp... |
rl_tlgoldltv_0185 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a methodical customer who likes things done step by step, in order. You confirm before irreversible actions. You're mildly anxious about the whole process and seek reassurance at each step. | You have 15g of 18K gold and want to size a gold loan against it before applying. | You are Sujatha Venkata Ramani, customer already logged in (id CUST_6529577A). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 15 grams, 18 karat purity. Credit account: savings SB4135782000. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 18 karat gold. Step 2: then ask what loan you're eligible for against 15 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB4135782000 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_6529577A"}}} | {"actions": [{"action_id": "tlgoldltv185_0", "arguments": {"purity_karat": 18}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv185_1", "arguments": {"gold_grams": 15, "gold_rate_per_gram": 4600, "purity_karat": 18}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv185_2", "arguments": {"type": "loan"}, "c... |
rl_tlgoldltv_0031 | tlgoldltv | Gold rate → LTV calc → loan offers → apply (gold loan sizing) | You are a senior citizen who prefers clear, patient explanations without jargon. You confirm before irreversible actions. | You have 25g of 22K gold and want to size a gold loan against it before applying. | You are Savitha G. Bhat (senior citizen), customer already logged in (id CUST_4091A461). Do not volunteer account/card/deposit/mandate/transaction ids or internal categories until the agent asks for that specific detail. Gold: 25 grams, 22 karat purity. Credit account: savings SB7564014079. | Today's gold rate, your eligible loan amount, and any personalised loan offers. | Step 1: ask today's gold rate for 22 karat gold. Step 2: then ask what loan you're eligible for against 25 grams at that rate. Step 3: then ask if there are any loan offers available to you right now. Step 4: only after all three, ask the agent to log your gold loan application, proceeds to savings SB7564014079 (id onl... | 4 | ACTION, DB | {"initialization_data": {"agent_data": {"active_customer": "CUST_4091A461"}}} | {"actions": [{"action_id": "tlgoldltv31_0", "arguments": {"purity_karat": 22}, "name": "get_gold_rate"}, {"action_id": "tlgoldltv31_1", "arguments": {"gold_grams": 25, "gold_rate_per_gram": 5850, "purity_karat": 22}, "name": "calculate_gold_loan_ltv"}, {"action_id": "tlgoldltv31_2", "arguments": {"type": "loan"}, "comp... |
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