[preprocess] init filesystem_huggingface_9840: upload tickets.csv + README.md

README.md

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+---
+license: cc-by-4.0
+language:
+  - en
+tags:
+  - support-tickets
+  - filesystem_huggingface_9840
+  - sla-triage
+  - raw-data
+  - ticket-export
+---
+
+# Support Ticket Export
+
+Fresh export of support tickets from the company's customer support system.
+Each record contains ticket metadata, priority, assignment, SLA deadline and
+whether the ticket has breached its SLA window. This is the source dataset for
+the support-ticket triage workflow.
+
+File: `tickets.csv`

tickets.csv

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+ticket_id,customer_id,product,category,priority,status,opened_date,due_date,assigned_team,sla_breached
+TCKT-1000,CUST-2000,APIGateway,performance,high,open,2026-08-19,2026-08-21,Platform,yes
+TCKT-1001,CUST-2001,CorePlatform,feature_request,high,open,2026-08-21,2026-08-23,Product,yes
+TCKT-1002,CUST-2002,BillingService,billing,high,resolved,2026-08-20,2026-08-22,Billing,yes
+TCKT-1003,CUST-2003,APIGateway,billing,high,resolved,2026-08-15,2026-08-17,Billing,yes
+TCKT-1004,CUST-2004,AuthService,billing,high,open,2026-08-18,2026-08-20,Billing,yes
+TCKT-1005,CUST-2005,APIGateway,security,high,open,2026-08-24,2026-08-26,Security,no
+TCKT-1006,CUST-2006,BillingService,login,high,open,2026-08-27,2026-08-29,Platform,no
+TCKT-1007,CUST-2007,CorePlatform,billing,high,resolved,2026-08-28,2026-08-30,Billing,no
+TCKT-1008,CUST-2008,CorePlatform,security,high,in_progress,2026-08-27,2026-08-29,Security,no
+TCKT-1009,CUST-2009,CorePlatform,login,high,open,2026-08-27,2026-08-29,Platform,no
+TCKT-1010,CUST-2010,CorePlatform,security,medium,in_progress,2026-08-14,2026-08-19,Security,yes
+TCKT-1011,CUST-2011,APIGateway,billing,medium,resolved,2026-08-17,2026-08-22,Billing,yes
+TCKT-1012,CUST-2012,DataWarehouse,feature_request,medium,resolved,2026-08-16,2026-08-21,Product,yes
+TCKT-1013,CUST-2013,BillingService,feature_request,medium,resolved,2026-08-16,2026-08-21,Product,yes
+TCKT-1014,CUST-2014,AuthService,login,medium,resolved,2026-08-17,2026-08-22,Platform,yes
+TCKT-1015,CUST-2015,APIGateway,login,low,in_progress,2026-08-12,2026-08-22,Platform,yes
+TCKT-1016,CUST-2016,BillingService,login,low,in_progress,2026-08-10,2026-08-20,Platform,yes
+TCKT-1017,CUST-2017,BillingService,performance,low,resolved,2026-08-12,2026-08-22,Platform,yes
+TCKT-1018,CUST-2018,APIGateway,billing,medium,open,2026-08-26,2026-08-31,Billing,no
+TCKT-1019,CUST-2019,DataWarehouse,performance,medium,in_progress,2026-08-21,2026-08-26,Platform,no
+TCKT-1020,CUST-2020,APIGateway,feature_request,medium,open,2026-08-25,2026-08-30,Product,no
+TCKT-1021,CUST-2021,AuthService,security,medium,resolved,2026-08-24,2026-08-29,Security,no
+TCKT-1022,CUST-2022,CorePlatform,security,medium,open,2026-08-25,2026-08-30,Security,no
+TCKT-1023,CUST-2023,AuthService,feature_request,medium,open,2026-08-21,2026-08-26,Product,no
+TCKT-1024,CUST-2024,CorePlatform,security,medium,in_progress,2026-08-22,2026-08-27,Security,no
+TCKT-1025,CUST-2025,APIGateway,login,low,open,2026-08-18,2026-08-28,Platform,no
+TCKT-1026,CUST-2026,AuthService,integration,low,in_progress,2026-08-21,2026-08-31,Integrations,no
+TCKT-1027,CUST-2027,APIGateway,feature_request,low,in_progress,2026-08-15,2026-08-25,Product,no
+TCKT-1028,CUST-2028,AuthService,feature_request,low,in_progress,2026-08-17,2026-08-27,Product,no
+TCKT-1029,CUST-2029,DataWarehouse,integration,low,open,2026-08-18,2026-08-28,Integrations,no