ticket_id stringlengths 9 9 | customer_id stringlengths 9 9 | product stringclasses 5
values | category stringclasses 6
values | priority stringclasses 3
values | status stringclasses 3
values | opened_date stringdate 2026-08-10 00:00:00 2026-08-28 00:00:00 | due_date stringdate 2026-08-17 00:00:00 2026-08-31 00:00:00 | assigned_team stringclasses 5
values | sla_breached stringclasses 2
values |
|---|---|---|---|---|---|---|---|---|---|
TCKT-1000 | CUST-2000 | APIGateway | performance | high | open | 2026-08-19 | 2026-08-21 | Platform | yes |
TCKT-1001 | CUST-2001 | CorePlatform | feature_request | high | open | 2026-08-21 | 2026-08-23 | Product | yes |
TCKT-1002 | CUST-2002 | BillingService | billing | high | resolved | 2026-08-20 | 2026-08-22 | Billing | yes |
TCKT-1003 | CUST-2003 | APIGateway | billing | high | resolved | 2026-08-15 | 2026-08-17 | Billing | yes |
TCKT-1004 | CUST-2004 | AuthService | billing | high | open | 2026-08-18 | 2026-08-20 | Billing | yes |
TCKT-1005 | CUST-2005 | APIGateway | security | high | open | 2026-08-24 | 2026-08-26 | Security | no |
TCKT-1006 | CUST-2006 | BillingService | login | high | open | 2026-08-27 | 2026-08-29 | Platform | no |
TCKT-1007 | CUST-2007 | CorePlatform | billing | high | resolved | 2026-08-28 | 2026-08-30 | Billing | no |
TCKT-1008 | CUST-2008 | CorePlatform | security | high | in_progress | 2026-08-27 | 2026-08-29 | Security | no |
TCKT-1009 | CUST-2009 | CorePlatform | login | high | open | 2026-08-27 | 2026-08-29 | Platform | no |
TCKT-1010 | CUST-2010 | CorePlatform | security | medium | in_progress | 2026-08-14 | 2026-08-19 | Security | yes |
TCKT-1011 | CUST-2011 | APIGateway | billing | medium | resolved | 2026-08-17 | 2026-08-22 | Billing | yes |
TCKT-1012 | CUST-2012 | DataWarehouse | feature_request | medium | resolved | 2026-08-16 | 2026-08-21 | Product | yes |
TCKT-1013 | CUST-2013 | BillingService | feature_request | medium | resolved | 2026-08-16 | 2026-08-21 | Product | yes |
TCKT-1014 | CUST-2014 | AuthService | login | medium | resolved | 2026-08-17 | 2026-08-22 | Platform | yes |
TCKT-1015 | CUST-2015 | APIGateway | login | low | in_progress | 2026-08-12 | 2026-08-22 | Platform | yes |
TCKT-1016 | CUST-2016 | BillingService | login | low | in_progress | 2026-08-10 | 2026-08-20 | Platform | yes |
TCKT-1017 | CUST-2017 | BillingService | performance | low | resolved | 2026-08-12 | 2026-08-22 | Platform | yes |
TCKT-1018 | CUST-2018 | APIGateway | billing | medium | open | 2026-08-26 | 2026-08-31 | Billing | no |
TCKT-1019 | CUST-2019 | DataWarehouse | performance | medium | in_progress | 2026-08-21 | 2026-08-26 | Platform | no |
TCKT-1020 | CUST-2020 | APIGateway | feature_request | medium | open | 2026-08-25 | 2026-08-30 | Product | no |
TCKT-1021 | CUST-2021 | AuthService | security | medium | resolved | 2026-08-24 | 2026-08-29 | Security | no |
TCKT-1022 | CUST-2022 | CorePlatform | security | medium | open | 2026-08-25 | 2026-08-30 | Security | no |
TCKT-1023 | CUST-2023 | AuthService | feature_request | medium | open | 2026-08-21 | 2026-08-26 | Product | no |
TCKT-1024 | CUST-2024 | CorePlatform | security | medium | in_progress | 2026-08-22 | 2026-08-27 | Security | no |
TCKT-1025 | CUST-2025 | APIGateway | login | low | open | 2026-08-18 | 2026-08-28 | Platform | no |
TCKT-1026 | CUST-2026 | AuthService | integration | low | in_progress | 2026-08-21 | 2026-08-31 | Integrations | no |
TCKT-1027 | CUST-2027 | APIGateway | feature_request | low | in_progress | 2026-08-15 | 2026-08-25 | Product | no |
TCKT-1028 | CUST-2028 | AuthService | feature_request | low | in_progress | 2026-08-17 | 2026-08-27 | Product | no |
TCKT-1029 | CUST-2029 | DataWarehouse | integration | low | open | 2026-08-18 | 2026-08-28 | Integrations | no |
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