ticket_id stringlengths 9 9 | customer_id stringlengths 9 9 | product stringclasses 5
values | category stringclasses 6
values | priority stringclasses 3
values | status stringclasses 3
values | opened_date stringdate 2026-08-10 00:00:00 2026-08-28 00:00:00 | due_date stringdate 2026-08-17 00:00:00 2026-08-31 00:00:00 | assigned_team stringclasses 5
values | sla_breached stringclasses 2
values |
|---|---|---|---|---|---|---|---|---|---|
TCKT-1000 | CUST-2000 | APIGateway | performance | high | open | 2026-08-19 | 2026-08-21 | Platform | yes |
TCKT-1001 | CUST-2001 | CorePlatform | feature_request | high | open | 2026-08-21 | 2026-08-23 | Product | yes |
TCKT-1002 | CUST-2002 | BillingService | billing | high | resolved | 2026-08-20 | 2026-08-22 | Billing | yes |
TCKT-1003 | CUST-2003 | APIGateway | billing | high | resolved | 2026-08-15 | 2026-08-17 | Billing | yes |
TCKT-1004 | CUST-2004 | AuthService | billing | high | open | 2026-08-18 | 2026-08-20 | Billing | yes |
TCKT-1005 | CUST-2005 | APIGateway | security | high | open | 2026-08-24 | 2026-08-26 | Security | no |
TCKT-1006 | CUST-2006 | BillingService | login | high | open | 2026-08-27 | 2026-08-29 | Platform | no |
TCKT-1007 | CUST-2007 | CorePlatform | billing | high | resolved | 2026-08-28 | 2026-08-30 | Billing | no |
TCKT-1008 | CUST-2008 | CorePlatform | security | high | in_progress | 2026-08-27 | 2026-08-29 | Security | no |
TCKT-1009 | CUST-2009 | CorePlatform | login | high | open | 2026-08-27 | 2026-08-29 | Platform | no |
TCKT-1010 | CUST-2010 | CorePlatform | security | medium | in_progress | 2026-08-14 | 2026-08-19 | Security | yes |
TCKT-1011 | CUST-2011 | APIGateway | billing | medium | resolved | 2026-08-17 | 2026-08-22 | Billing | yes |
TCKT-1012 | CUST-2012 | DataWarehouse | feature_request | medium | resolved | 2026-08-16 | 2026-08-21 | Product | yes |
TCKT-1013 | CUST-2013 | BillingService | feature_request | medium | resolved | 2026-08-16 | 2026-08-21 | Product | yes |
TCKT-1014 | CUST-2014 | AuthService | login | medium | resolved | 2026-08-17 | 2026-08-22 | Platform | yes |
TCKT-1015 | CUST-2015 | APIGateway | login | low | in_progress | 2026-08-12 | 2026-08-22 | Platform | yes |
TCKT-1016 | CUST-2016 | BillingService | login | low | in_progress | 2026-08-10 | 2026-08-20 | Platform | yes |
TCKT-1017 | CUST-2017 | BillingService | performance | low | resolved | 2026-08-12 | 2026-08-22 | Platform | yes |
TCKT-1018 | CUST-2018 | APIGateway | billing | medium | open | 2026-08-26 | 2026-08-31 | Billing | no |
TCKT-1019 | CUST-2019 | DataWarehouse | performance | medium | in_progress | 2026-08-21 | 2026-08-26 | Platform | no |
TCKT-1020 | CUST-2020 | APIGateway | feature_request | medium | open | 2026-08-25 | 2026-08-30 | Product | no |
TCKT-1021 | CUST-2021 | AuthService | security | medium | resolved | 2026-08-24 | 2026-08-29 | Security | no |
TCKT-1022 | CUST-2022 | CorePlatform | security | medium | open | 2026-08-25 | 2026-08-30 | Security | no |
TCKT-1023 | CUST-2023 | AuthService | feature_request | medium | open | 2026-08-21 | 2026-08-26 | Product | no |
TCKT-1024 | CUST-2024 | CorePlatform | security | medium | in_progress | 2026-08-22 | 2026-08-27 | Security | no |
TCKT-1025 | CUST-2025 | APIGateway | login | low | open | 2026-08-18 | 2026-08-28 | Platform | no |
TCKT-1026 | CUST-2026 | AuthService | integration | low | in_progress | 2026-08-21 | 2026-08-31 | Integrations | no |
TCKT-1027 | CUST-2027 | APIGateway | feature_request | low | in_progress | 2026-08-15 | 2026-08-25 | Product | no |
TCKT-1028 | CUST-2028 | AuthService | feature_request | low | in_progress | 2026-08-17 | 2026-08-27 | Product | no |
TCKT-1029 | CUST-2029 | DataWarehouse | integration | low | open | 2026-08-18 | 2026-08-28 | Integrations | no |
Support Ticket Export
Fresh export of support tickets from the company's customer support system. Each record contains ticket metadata, priority, assignment, SLA deadline and whether the ticket has breached its SLA window. This is the source dataset for the support-ticket triage workflow.
File: tickets.csv
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