| {"text": "Ye chips ka packet expired hai! Date check karen. Customers ko kharab cheezain kyu bhej rahay hain? I need a full refund ASAP.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-55012", "product_name": "Gourmet Potato Chips", "account_email": "amna.khan@hotmail.com", "sentiment": "negative"}} | |
| {"text": "Yeh kya bekar product bheja hai? totally damaged. refund my money NOW, or I will report you.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-87654", "product_name": "Portable Blender", "account_email": "fawad.malik@outlook.com", "sentiment": "negative"}} | |
| {"text": "Last time mera order late hua tha aur customer service ne bhi theek se respond nahi kiya. Ab mujhe confirm karna hai if your delivery process has improved? And what are the current shipping charges for Karachi?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "imran.sheikh@example.org", "sentiment": "negative"}} | |
| {"text": "Main order karna chahta tha but payment method work nahi kar raha. Plz help. Yaar chorro. I'll try later.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": "Designer Kurta Set", "account_email": "farhan.a@gmail.com", "sentiment": "neutral"}} | |
| {"text": "I want to return this item, the quality is not what I expected. It's nothing like the pictures online.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11904", "product_name": "Leather Bag", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Ye kis cheez ka message hai? Mujhe kuch nahi chahiye. Stop spamming.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sadia.bano@mail.com", "sentiment": "negative"}} | |
| {"text": "The blender I received is making a very loud noise and not blending properly. I think the motor has some issue.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-22109", "product_name": "Electric Blender", "account_email": "saba.malik@hotmail.com", "sentiment": "negative"}} | |
| {"text": "main apna payment method update karna chahta hoon lekin password bhool gaya hoon. kaise karun?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "imran.butt@gmail.com", "sentiment": "neutral"}} | |
| {"text": "مجھے جو پروڈکٹ ملا ہے وہ ٹوٹا ہوا ہے۔ اس کا باکس بھی خراب تھا۔ میں فوری رقم کی واپسی چاہتا ہوں۔ آرڈر نمبر ORD-23456۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Glass Vase", "account_email": "hammad.butt@email.com", "sentiment": "negative"}} | |
| {"text": "I see an unknown charge of PKR 2500 on my statement from your platform. I did not authorize this purchase. Please investigate immediately and reverse the charge.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "usman.malik@live.com", "sentiment": "negative"}} | |
| {"text": "mujhe emails aa rahy hain k kisi aur location se login attempts ho rahy hain, mera account secure karna hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "farhan.malik@outlook.com", "sentiment": "negative"}} | |
| {"text": "Bahut acha delivery experience tha! Order ORD-12345 time se pehle hi deliver ho gaya. Thank you!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-12345", "product_name": "Smart Watch", "account_email": "rehan.ali@live.com", "sentiment": "positive"}} | |
| {"text": "What is the difference between the basic and pro version of this product? I can't find a comparison on the site.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Fitness Tracker", "account_email": null, "sentiment": "neutral"}} | |
| {"text": "My order history is completely blank. I placed an order last week (ORD-98765) and it's not showing up. Where can I find my past purchases?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": null, "account_email": "fatima.rizvi@mail.com", "sentiment": "negative"}} | |
| {"text": "Mujhey order #ORD-11556 mil gaya hai, shukriya! Par ek item missing hai usme.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-11556", "product_name": "Baby Monitor", "account_email": "fatima.zeeshan@domain.pk", "sentiment": "negative"}} | |
| {"text": "My jeans size is too small. Mujhe exchange chahiye ya refund. Can you help me out?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-66321", "product_name": "Denim Jeans", "account_email": "hira.farooq@outlook.com", "sentiment": "neutral"}} | |
| {"text": "Ek week bhi nahi hua, shoes ki sole nikal gayi hai. Such a bad quality. This is not what I expected for the price. Bohat gussa aa raha hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-99876", "product_name": "Men's Sneakers", "account_email": "saad.ahmed@yahoo.com", "sentiment": "negative"}} | |
| {"text": "I received order ORD-88112 but one item, the 'Bluetooth Speaker', is missing from the package. Please investigate this immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-88112", "product_name": "Bluetooth Speaker", "account_email": "imran.sheikh@domain.com", "sentiment": "negative"}} | |
| {"text": "Bohat shukriya aapki team ka, hamesha helpful rehti hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "appreciative_user@gmail.com", "sentiment": "positive"}} | |
| {"text": "Refund status maloom karna hai. maine ORD-33445 cancel kiya tha aur paisay wapis nahi aaye abhi tak. When will I get my money back?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-33445", "product_name": "Wireless Earbuds", "account_email": "sana.amin@gmail.com", "sentiment": "negative"}} | |
| {"text": "Is dress ka fabric itna cheap hai, aur pehle wash mein hi color fade hona shuru ho gaya. Very disappointed!", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": "Women's Lawn Dress", "account_email": "aliya.khan@gmail.com", "sentiment": "negative"}} | |
| {"text": "My subscription was supposed to be cancelled last month. Why was I still charged for this month's Premium membership fee? I need a refund.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Premium Membership", "account_email": "hassan.raza@gmail.com", "sentiment": "negative"}} | |
| {"text": "Ye to bilkul local copy hai, original brand nahi hai. Aap log customer ko fraud kar rahay hain. Return karwao mera product.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-88765", "product_name": "Branded Watch", "account_email": "imran.akhtar@gmail.com", "sentiment": "negative"}} | |
| {"text": "Main apna email update karna chahta hoon account mein, lekin option nahi mil raha settings mein.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "My return for order ORD-55112 was picked up last week. Why is my refund still pending? This is urgent!", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-55112", "product_name": "Wireless Earbuds", "account_email": "rania.khan@email.com", "sentiment": "negative"}} | |
| {"text": "Koi general info chahiye thi. Aapki website pe koi naya feature launch hua hai?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "curious.guy@domain.pk", "sentiment": "neutral"}} | |
| {"text": "Maine kal order kiya tha, ORD-11099. Kab tak deliver hone ki umeed hai? Mujhe jaldi chahiye.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-11099", "product_name": "Men's Watch", "account_email": "farah.khan@xyz.net", "sentiment": "neutral"}} | |
| {"text": "My cart items keep disappearing when I go to checkout. Har baar dobara add karna padta hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "The filter options on the category page don't work. Selecting any filter shows zero results.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Your website said \"genuine leather\" for the jacket, but the one I received feels fake. What is this scam? I need an answer ASAP.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Leather Jacket", "account_email": "imran.malik@mail.com", "sentiment": "negative"}} | |
| {"text": "The resistance bands are very poor quality, one already snapped during first workout. Not durable at all. Please replace this faulty product.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-11990", "product_name": "Fitness Resistance Bands Set", "account_email": null, "sentiment": "negative"}} | |
| {"text": "App boht slow chal rahi hai, har page khulne mein time lagta hai. Kal se yehi masla hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "I received a completely different color of curtains than what was shown in the product image. I ordered grey, but got beige.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-11321", "product_name": "Window Curtains", "account_email": "sarah.tariq@yahoo.com", "sentiment": "negative"}} | |
| {"text": "mere monthly subscription ke paise zyada kat gaye hain is baar. pichle mahine 500 the ab 650. kiya masla hai? Please explain this discrepancy.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Premium Subscription", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Aik hi order ke liye do baar paise kat gaye hain. Order ORD-44567. Refund chahiye jaldi warna complain karunga.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-44567", "product_name": "Smartwatch X", "account_email": "ali.hassan@example.com", "sentiment": "negative"}} | |
| {"text": "My two-factor authentication code is not arriving on my phone, try kar chuka hoon multiple times.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "imran.sheikh@hotmail.com", "sentiment": "negative"}} | |
| {"text": "Checkout button click nahi ho raha, main order complete nahi kar pa raha hoon.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "Aapki website ka design bohat acha hai, easy to use.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}} | |
| {"text": "کیا آپ کے اسٹور کی کوئی برانچ لاہور میں ہے؟ اگر ہے تو پتہ بتا دیں میں خود پک اپ کر لوں گا.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "kamran.butt@gmail.com", "sentiment": "neutral"}} | |
| {"text": "مجھے لاگ ان کرنے کے لیے OTP موصول نہیں ہو رہا ہے۔ میں نے کئی بار کوشش کی ہے لیکن کوئی SMS نہیں آیا۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "amina.bano@email.pk", "sentiment": "negative"}} | |
| {"text": "Maine promo code use kiya tha \"SALE20\" order ORD-11223 pe, but discount apply nahi hua. Full amount charge ho gaya hai. Please adjust.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-11223", "product_name": "T-Shirt", "account_email": "aisha.malik@outlook.com", "sentiment": "neutral"}} | |
| {"text": "Mera order ORD-23456 ka tracking status update nahi ho raha. Do din se \"processing\" hi dikha raha hai. Kya masla hai?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Branded Smartwatch", "account_email": "waqas.ahmed@email.com", "sentiment": "negative"}} | |
| {"text": "App baar baar freeze ho raha hai jab main koi product cart mein add karne ki koshish karta hoon. Bohot annoying hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "\"Laptop HP Pavilion\"", "account_email": "mariam.b@live.com", "sentiment": "negative"}} | |
| {"text": "The laptop sleeve I ordered is too small for my 15-inch laptop. It clearly said it fits 15.6-inch devices in the description. This is a complete mismatch, I can't even use it.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-22345", "product_name": "Laptop Sleeve", "account_email": "hassan.shah@outlook.com", "sentiment": "negative"}} | |
| {"text": "Received the wireless earbuds yesterday, after charging them for an hour, only one side is working. This is a faulty product, I need a replacement.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-89012", "product_name": "Wireless Earbuds", "account_email": "nabeel.ahmed@gmail.com", "sentiment": "negative"}} | |
| {"text": "Main apna password bhool gaya hoon, reset kaise karun?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Do you offer bulk discounts if I order 20 units? I need these for my store inventory.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Ceramic Mugs", "account_email": "rashid.mehmood@yahoo.com", "sentiment": "positive"}} | |
| {"text": "Payment gateway error aa raha hai, transaction failed but koi reason nahi bata raha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "Mujhe apne account se unsubscribe karna hai newsletter ke liye. Bohat spam emails aa rahe hain ab.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "hassan.raza@mail.net", "sentiment": "negative"}} | |
| {"text": "This laptop cooling pad is not working at all. I plugged it in and the fans don't spin. Completely dead on arrival. What kind of quality control is this?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-91287", "product_name": "Laptop Cooling Pad", "account_email": null, "sentiment": "negative"}} | |
| {"text": "میرا پروفائل اپڈیٹ نہیں ہو رہا۔ جب بھی میں اپنی ایڈریس چینج کرتا ہوں، وہ سیو نہیں ہوتی۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "zainab.fatima@domain.pk", "sentiment": "negative"}} | |
| {"text": "میرے اکاؤنٹ میں کوئی لاگ ان کر رہا ہے۔ مجھے کچھ عجیب لاگ ان الرٹس موصول ہوئے ہیں۔ براہ کرم میرا اکاؤنٹ محفوظ کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "imran.farooq@outlook.com", "sentiment": "negative"}} | |
| {"text": "Account verify karne ke liye OTP nahi aa raha mere registered number par. Bahut baar try kar chuka hoon.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "aneeza.shah@example.net", "sentiment": "negative"}} | |
| {"text": "My order ORD-66789 has been stuck in 'transit' status for over a week. There's no update. When will it finally arrive? This is urgent.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-66789", "product_name": "Designer Handbag", "account_email": "john.doe@mail.com", "sentiment": "negative"}} | |
| {"text": "Mera invoice abhi tak nahi aaya, do din ho gaye. mujhe email pe chahiye.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-77231", "product_name": null, "account_email": "ahmad.khan@gmail.com", "sentiment": "negative"}} | |
| {"text": "Jo product bheja hai wo toota hua hai, refund kar do fauran. Bohat gussa aa raha hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-99123", "product_name": "Glass Coffee Table", "account_email": "ali.hasan@example.com", "sentiment": "negative"}} | |
| {"text": "I need to update my email address associated with my account. The current one is no longer active. How can I do this?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "adeel.ahmad@email.com", "sentiment": "neutral"}} | |
| {"text": "Product received but the box had clear signs of tampering. Looks like it was opened before.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": "ORD-55123", "product_name": "Board Game", "account_email": null, "sentiment": "negative"}} | |
| {"text": "I was told my refund for order ORD-12345 would be processed within 3-5 business days. It's been a week now. Can you please check the status?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-12345", "product_name": "Smart Watch", "account_email": "farah.nadeem@outlook.com", "sentiment": "neutral"}} | |
| {"text": "Can I get a product customized? I want my name engraved on the product.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Leather Wallet", "account_email": null, "sentiment": "positive"}} | |
| {"text": "Product quality is very bad, it broke after one use. I need a full refund. Jaldi se process kar dein, I'm very disappointed.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-55432", "product_name": "Power Bank", "account_email": "zain.shaikh@gmail.com", "sentiment": "negative"}} | |
| {"text": "App ki notifications theek se nahi aa rahi hain. Kabhi late aati hain aur kabhi bilkul nahi show hoti. Mera phone theek hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sana.saleem@mymail.co", "sentiment": "negative"}} | |
| {"text": "kya aap installment plan offer karte hain kisi bhi order ke liye? mujhe thodi information chahiye is baare mein. I'm interested in buying a fridge.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": "Refrigerator", "account_email": null, "sentiment": "neutral"}} | |
| {"text": "EMERGENCY! I need to update my address urgently for an order! Oh wait, I just did it from my profile. All good.", "category": "other", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": "urgent_update@email.com", "sentiment": "neutral"}} | |
| {"text": "I need to exchange my dress, the size is too big. Is it possible to get a smaller size instead of a full refund?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": "Lawn Suit", "account_email": "ayesha.k@mail.com", "sentiment": "neutral"}} | |
| {"text": "Delivery boy ne call ki thi par mein ghar pe nahi tha. Kal kis time tak deliver ho sakta hai mera parcel?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-22113", "product_name": null, "account_email": "ali.hassan@mail.com", "sentiment": "neutral"}} | |
| {"text": "Kya gift wrap ki facility available hai for birthday presents? Or can I add a personalized message?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Perfume Gift Set", "account_email": "alina.fatima@yahoo.com", "sentiment": "neutral"}} | |
| {"text": "When will my order ORD-66234 be shipped? It's been pending for 5 days now, I really need that Fitness Tracker.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-66234", "product_name": "Fitness Tracker", "account_email": "hassan.raza@mail.com", "sentiment": "negative"}} | |
| {"text": "The shoes I ordered are already tearing from the side after just two days. Quality control kidhar hai aap logon ki? This is unacceptable.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-99887", "product_name": "Running Shoes", "account_email": "ayesha.tariq@gmail.com", "sentiment": "negative"}} | |
| {"text": "My two-factor authentication code nahi mil raha. Please check my account settings.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sana.amir@outlook.com", "sentiment": "neutral"}} | |
| {"text": "Main apne order ki delivery date change karna chahta hoon. Kya ye possible hai? Main friday tak shahar mein nahin hoon aur koi receive karne wala nahin hoga.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": "ORD-78901", "product_name": "Men's Shalwar Kameez", "account_email": "imran.shaikh@test.pk", "sentiment": "neutral"}} | |
| {"text": "Your website is very nice. Keep up the good work. No issues.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}} | |
| {"text": "Mera parcel ORD-45678 dispatch ho gaya hai lekin tracking update nahi ho rahi pichle 2 din se. Kya masla hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-45678", "product_name": "Electric Kettle", "account_email": "imran.baig@mail.pk", "sentiment": "negative"}} | |
| {"text": "Mujhe apne account settings mein apna name change karna hai. Kya main khud kar sakta hoon ya support ki zaroorat hai?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "naveed.ahsan@gmail.com", "sentiment": "neutral"}} | |
| {"text": "My credit card was declined multiple times even though I have enough balance. What's the issue? I need to place my order urgently.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Gaming Headset", "account_email": "fatima.shah@hotmail.com", "sentiment": "negative"}} | |
| {"text": "Maine promo code use kiya tha lekin bill mein discount apply nahi hua. Total amount still full price dikha raha hai for order ORD-55443. Please adjust the bill.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-55443", "product_name": "Mobile Charger", "account_email": null, "sentiment": "negative"}} | |
| {"text": "I need to update my email address associated with this account. The old one is no longer accessible. What's the process?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sana.imran@hotmail.com", "sentiment": "neutral"}} | |
| {"text": "I paid for express delivery, but it's been 5 days and still not here. I need a refund for the express charges.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": null, "account_email": "waqas.butt@domain.pk", "sentiment": "negative"}} | |
| {"text": "Password reset ka link mil nahi raha email mein. Spam bhi check kar liya hai, kahan gaya?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "aisha.iqbal@yahoo.com", "sentiment": "negative"}} | |
| {"text": "Mujhe galat product deliver hua hai. Maine dress order kiya tha aur ab mujhe shoes mile hain. I need to return this immediately. Order ID ORD-66890.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-66890", "product_name": "Women's Dress", "account_email": "sana.raza@yahoo.com", "sentiment": "negative"}} | |
| {"text": "Mera order_id ORD-45678 hai, mujhe iska refund chahiye. Product theek nahi laga.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-45678", "product_name": "Men's Watch", "account_email": "ali.hussain@example.com", "sentiment": "neutral"}} | |
| {"text": "Maine جو moisturizer order kiya tha uska seal open tha aur tube adhi khali thi. Is this a used product? I need a new one.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-77345", "product_name": "Face Moisturizer", "account_email": "sana.imran@gmail.com", "sentiment": "negative"}} | |
| {"text": "Ye fan sirf 2 din chala aur ab bilkul band ho gaya hai. Aisay ghatiya products mat becha karein. paisa waste ho gaya.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-45678", "product_name": "Mini USB Fan", "account_email": null, "sentiment": "negative"}} | |
| {"text": "آپ کی ویب سائٹ پر مجھے کچھ سمجھ نہیں آیا۔ لیکن مجھے مدد کی ضرورت نہیں، میں بس دیکھ رہا تھا۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "jab main kisi product ko cart mein add karta hoon, app crash ho jati hai. Please check this issue on my account.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Smartwatch X200", "account_email": "hammad.s@email.com", "sentiment": "negative"}} | |
| {"text": "My account has been suspended without any warning. I need to reactivate it ASAP, I have pending orders.", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": "aisha.naeem@gmail.com", "sentiment": "negative"}} | |
| {"text": "Mera account block ho gaya hai, main login nahi kar pa raha. Bar bar incorrect password ka error aa raha hai jabke password theek hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "farah.siddiqui@gmail.com", "sentiment": "negative"}} | |
| {"text": "I want to know if you offer international shipping to Canada. If yes, what are the charges and estimated delivery time for order ORD-11001?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-11001", "product_name": "Traditional Shawl", "account_email": "sarah.nadeem@example.com", "sentiment": "neutral"}} | |
| {"text": "How can I track my order? I placed it yesterday but can't find the tracking link on my account page. Order ID: ORD-98765.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": "ORD-98765", "product_name": null, "account_email": "omar.farooq@domain.com", "sentiment": "neutral"}} | |
| {"text": "The face wash jo deliver hua hai, uski manufacturing date itni purani hai aur expiry date 1 mahine baad ki hai. Isko kaun use karega? Please replace it immediately!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-44556", "product_name": "Face Wash", "account_email": "sana.imran@hotmail.com", "sentiment": "negative"}} | |
| {"text": "My account seems to be locked. I haven't been able to log in for the past hour. Can you please unlock it?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "sara.arif@gmail.com", "sentiment": "negative"}} | |
| {"text": "Hi, I live in Hyderabad. Agar mein aaj order karun to kitne din mein deliver ho jaega? For this sofa cover set.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Sofa Cover Set", "account_email": "zahid.ali@example.com", "sentiment": "neutral"}} | |
| {"text": "Mujhay ek gift item return karna hai. What is your policy for returns without a receipt?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sara.khan@mail.com", "sentiment": "neutral"}} | |
| {"text": "Your ENTIRE website is down! I tried accessing it from phone and laptop, both show \"Service Unavailable\". FIX IT ASAP!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "saad.malik@mail.pk", "sentiment": "negative"}} | |
| {"text": "My exchange request was confirmed but the replacement hasn't been shipped yet. How long does it normally take?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-99102", "product_name": "Office Chair", "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Mera order ORD-33112 kal deliver hone aaya tha but main ghar pe nahi tha. Ab dobara kab delivery ka plan hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-33112", "product_name": "Smartwatch", "account_email": "ali.hassan@email.com", "sentiment": "neutral"}} | |
| {"text": "The website is extremely slow today. Pages take forever to load and sometimes just time out. Is there a server issue?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sara.h@web.net", "sentiment": "negative"}} | |
| {"text": "mere credit card ki expiry date change karni hai. kaisay karoon web site par? koi option nahi mil raha.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Hi, I want to know about your delivery charges. Lahore mein kitne din mein deliver hota hai order? Aur if I order multiple items, will there be one delivery fee or separate?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "ali.hassaan@mail.com", "sentiment": "neutral"}} | |
| {"text": "mera account details section open nahi ho raha, 'server error' dikhata hai. mujhe apne previous orders check karne hain please fix it ASAP!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.khan@live.com", "sentiment": "negative"}} | |
| {"text": "Kya koi loyalty program ya first time buyer discount hai? Next order pe apply hoga? I'm planning to buy quite a few items.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "hassan.ali@mail.com", "sentiment": "positive"}} | |
| {"text": "ACCOUNT LOGOUT HO GAYA THA AUR AB PHIR SE LOGIN NAHI HO RAHA. OTP KA OPTION BHI NAHI AA RAHA. mera order pending hai!", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": "rehman.bashir@gmail.com", "sentiment": "negative"}} | |
| {"text": "Good morning, is same day delivery available for products delivered within Lahore city? I need a specific cosmetic item by evening today for an event.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Cosmetic Kit", "account_email": "rehan.butt@mailinator.com", "sentiment": "neutral"}} | |
| {"text": "I'm having trouble logging into my account. I've tried resetting my password multiple times but it's not working. What should I do?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "aisha.hassan@email.com", "sentiment": "negative"}} | |
| {"text": "Hi, I wanted to inquire if you offer installment plans for HBL credit card holders? I'm interested in purchasing a few electronics.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "fatima.hassan@email.com", "sentiment": "neutral"}} | |
| {"text": "Can you change my delivery address? Main ne galat likh diya tha. Order already shipped hai but maybe update ho sakta hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-99201", "product_name": "Office Chair", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Mujhe blue dress ki jagah red dress mil gayi hai. I need to return this one and get the correct item or a full refund. Order no. ORD-77889.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": "Women's Dress", "account_email": "ayesha.saeed@gmail.com", "sentiment": "negative"}} | |
| {"text": "I was charged Rs. 1800 for an order I never placed. Order number ORD-99812. Please investigate and refund immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-99812", "product_name": null, "account_email": "bilal.hassan@yahoo.com", "sentiment": "negative"}} | |
| {"text": "Do baar se verification code nahi mil raha. SMS nahi aa raha bilkul.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.khan@hotmail.com", "sentiment": "negative"}} | |
| {"text": "Mujhe ye smart watch pasand hai, black color mein available hai kya? aur iski warranty kitni hai Pakistan mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Smart Watch X1", "account_email": "farah.ali@gmail.com", "sentiment": "neutral"}} | |
| {"text": "I need to return a pair of jeans, the size is too big. Can I get an exchange for a smaller size, please? Order ID ORD-00112.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-00112", "product_name": "Men's Jeans", "account_email": "hira.fatima@domain.com", "sentiment": "neutral"}} | |
| {"text": "Mera phone number change ho gaya hai, ab OTP purane number pe ja raha hai. Update kaise karun?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "samina.zia@gmail.com", "sentiment": "neutral"}} | |
| {"text": "Is there anyone available to chat? I had a question about a potential bulk order but it can wait.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Can you please guide me on how to update my address? Oh, never mind, I found the settings option. Thanks anyway!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}} | |
| {"text": "I need an invoice for my last purchase. It hasn't been sent to my email yet. Please send it to farhan.shah@mail.pk.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-54321", "product_name": "Electric Kettle", "account_email": "farhan.shah@mail.pk", "sentiment": "neutral"}} | |
| {"text": "I cancelled my order ORD-23456 yesterday but the amount hasn't been refunded yet. Paisay wapas kab milenge?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Laptop Stand", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Main ek order place karne ki koshish kar raha hun lekin har baar 'processing error' aa raha hai payment ke baad. Mera paisa cut na ho jaye kahin.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Digital Watch X", "account_email": "imran.asif@hotmail.com", "sentiment": "negative"}} | |
| {"text": "Login karte waqt error aa raha hai \"Invalid Credentials\" but main sahi password dal raha hoon.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.hassan@yahoo.com", "sentiment": "negative"}} | |
| {"text": "I applied a discount code \"SAVE15\" but it wasn't reflected in my final bill for order ORD-77889. Can you please adjust the amount accordingly?", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-77889", "product_name": null, "account_email": "hira.naveed@gmail.com", "sentiment": "neutral"}} | |
| {"text": "I am trying to register a new account but it keeps saying \"This email is already registered\". I don't remember ever creating an account with bilal.chaudhry@gmail.com.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.chaudhry@gmail.com", "sentiment": "negative"}} | |
| {"text": "Mera parcel mila hai but packAGinG Toti hui hai aur andar product damage lag raha hai. ORD-44567. Check karen.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-44567", "product_name": "Glassware Set", "account_email": "faheem.raza@email.com", "sentiment": "negative"}} | |
| {"text": "Someone is using my number for their account please stop sending me OTPs. I have nothing to do with your website.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "farhan.saeed@yahoo.com", "sentiment": "negative"}} | |
| {"text": "Return pickup kab aayega? Main ne request kal ki thi, aj tak koi contact nahi kiya.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-99812", "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "One of the pair of shoes I ordered has a manufacturing defect. The sole is not attached properly on the left shoe.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-88340", "product_name": "Formal Shoes", "account_email": "humaira.tariq@yahoo.com", "sentiment": "negative"}} | |
| {"text": "I cannot log in to my account after resetting the password. It keeps saying 'invalid credentials' even though I'm using the new password. My email is john.doe@example.com and I've tried multiple times.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "john.doe@example.com", "sentiment": "negative"}} | |
| {"text": "Tracking show kar raha hai delivered but mujhe kuch nahi mila, batao kya scene hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-77234", "product_name": "Smartphone Stand", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Is anyone there? Mujhe help chahiye thi... oh wait, this is not my order page. My mistake.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "maine apni friend ke liye shoes liye thay but size chhota aa gaya. Can I exchange them or get a refund? box open nahi kia abhi.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-10012", "product_name": "Women's Sandals", "account_email": "nida.anjum@email.com", "sentiment": "neutral"}} | |
| {"text": "Can I track my order without logging in? I lost my account password and need to know where my parcel is.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-88340", "product_name": null, "account_email": "ali.hamza@gmail.com", "sentiment": "neutral"}} | |
| {"text": "I forgot my password, but jab main \"Forgot Password\" link use karta hoon, toh OTP receive hi nahi hota. Mera registered number *0333-XXXXXXX* hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "Please remove me from your email list. I never signed up for this.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "noreply.user@gmail.com", "sentiment": "negative"}} | |
| {"text": "Amount show ho raha tha 1500, lekin mere account se 1700 cut gaye hain. Yeh extra charge kis cheez ka hai?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-78789", "product_name": "Men's T-Shirt", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Warranty period kitni hai? Repair service available hai local city mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Your search bar isn't working properly. I typed \"mens winter jackets\" and it showed me shoes. Please fix this, it's very annoying.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "zeeshan.ahmed@mail.com", "sentiment": "negative"}} | |
| {"text": "Mera order return pick up kab hoga? Main 3 din se wait kar raha hoon.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11345", "product_name": "Denim Jacket", "account_email": "fatima.javed@gmail.com", "sentiment": "neutral"}} | |
| {"text": "I can't apply promo codes at checkout. It says invalid code even for codes that should be working.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "کیا میں اپنا آرڈر کینسل کر سکتا ہوں اگر وہ ابھی شپ نہیں ہوا؟ مجھے فوری رقم واپس چاہیے۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-77904", "product_name": null, "account_email": null, "sentiment": "negative"}} | |
| {"text": "I saw an ad for a discount but I can't find it on the website. Is that offer still available? Confused.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "maria.khalid@outlook.com", "sentiment": "neutral"}} | |
| {"text": "Mera order ORD-22110 delivered show kar raha hai tracking pe, lekin mujhe kuch bhi nahi mila. Main ghar par hi tha. Smartwatch kahan hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22110", "product_name": "Smartwatch", "account_email": "sadaf.r@webmail.org", "sentiment": "negative"}} | |
| {"text": "Tracking update nahi ho rahi, 2 din se \"In Transit\" dikha raha hai. Kya masla hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-88112", "product_name": "Power Bank", "account_email": "zohaib.h@gmail.com", "sentiment": "negative"}} | |
| {"text": "Mera order abhi tak ship nahi hua hai. Kindly cancel kar den aur paisay wapis kar den. Mujhe ab nahi chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-11001", "product_name": "Smartwatch", "account_email": "uzma.b@live.com", "sentiment": "negative"}} | |
| {"text": "Could you please inform me about your customer support operating hours? I need to contact someone regarding a product inquiry tomorrow.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "fatima.javed@gmail.com", "sentiment": "positive"}} | |
| {"text": "میرا آرڈر ORD-21098 کا ایک حصہ ڈیلیور ہوا ہے لیکن باقی آئٹم ابھی تک نہیں ملے ہیں۔ کیا ہوا ہے؟ مجھے پورا آرڈر کب ملے گا؟", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-21098", "product_name": "Kitchen Blender", "account_email": "ayesha.malik@outlook.com", "sentiment": "negative"}} | |
| {"text": "Shoes ki quality boht ghatiya hai, pehle din hi sole nikal gaya. bilkul paise zaya ho gaye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-30045", "product_name": "Running Shoes", "account_email": null, "sentiment": "negative"}} | |
| {"text": "Just checking if this chat is active. Hello? Testing, testing...", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Login nahi ho raha hai mere account mein. \"Forgot Password\" link bhi kaam nahi kar raha, error de raha hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "ali.hassan@example.com", "sentiment": "negative"}} | |
| {"text": "Sorry, ghalti se yahan message kar diya. Main kisi aur website par tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}} | |
| {"text": "Just received my order ORD-67890, it was super fast! Thanks. Is this quick delivery standard or just luck? I ordered a power bank.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-67890", "product_name": "Power Bank", "account_email": "imran.h@mail.xyz", "sentiment": "positive"}} | |