Publish synthetic train/val/test splits + card
Browse files- README.md +71 -0
- test.jsonl +148 -0
- train.jsonl +0 -0
- val.jsonl +151 -0
README.md
ADDED
|
@@ -0,0 +1,71 @@
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 1 |
+
---
|
| 2 |
+
license: mit
|
| 3 |
+
language:
|
| 4 |
+
- ur
|
| 5 |
+
- en
|
| 6 |
+
task_categories:
|
| 7 |
+
- text-classification
|
| 8 |
+
- token-classification
|
| 9 |
+
pretty_name: bilingual-ticket-triage-dataset
|
| 10 |
+
tags:
|
| 11 |
+
- synthetic
|
| 12 |
+
- support-tickets
|
| 13 |
+
- roman-urdu
|
| 14 |
+
- entity-extraction
|
| 15 |
+
---
|
| 16 |
+
|
| 17 |
+
# bilingual-ticket-triage-dataset
|
| 18 |
+
|
| 19 |
+
Fully **synthetic** support-ticket dataset used to fine-tune [bilingual-ticket-triage-adapter](https://huggingface.co/abuzarkhan/bilingual-ticket-triage-adapter) (QLoRA, Qwen2.5-3B-Instruct). Tickets are written in **Roman Urdu**, **Urdu script**, **English**, and code-mixed variants, mirroring how Pakistani customers actually write support emails.
|
| 20 |
+
|
| 21 |
+
> **No real customer data.** All personas, names, addresses, and order numbers are fabricated. No real email addresses appear in the source seeds.
|
| 22 |
+
|
| 23 |
+
## Content
|
| 24 |
+
|
| 25 |
+
Each record:
|
| 26 |
+
|
| 27 |
+
```json
|
| 28 |
+
{
|
| 29 |
+
"text": "I missed my delivery attempt for order ORD-93811, driver call nahi pick kar raha. Ab dobara kab aayega Smart Thermostat?",
|
| 30 |
+
"category": "shipping_delivery",
|
| 31 |
+
"urgency": "medium",
|
| 32 |
+
"entities": {
|
| 33 |
+
"order_id": "ORD-93811",
|
| 34 |
+
"product_name": "Smart Thermostat",
|
| 35 |
+
"account_email": null,
|
| 36 |
+
"sentiment": "neutral"
|
| 37 |
+
}
|
| 38 |
+
}
|
| 39 |
+
```
|
| 40 |
+
|
| 41 |
+
- `category` — one of 8: billing, shipping_delivery, refund_return, technical_issue, account_access, product_complaint, general_inquiry, other
|
| 42 |
+
- `urgency` — low / medium / high
|
| 43 |
+
- `entities` — `order_id`, `product_name`, `account_email` (null when absent), and `sentiment` (positive / neutral / negative)
|
| 44 |
+
|
| 45 |
+
## Splits
|
| 46 |
+
|
| 47 |
+
| Split | Records |
|
| 48 |
+
| --- | --- |
|
| 49 |
+
| train | 1,414 |
|
| 50 |
+
| val | 151 |
|
| 51 |
+
| test | 149 |
|
| 52 |
+
|
| 53 |
+
## Provenance (as-trained note)
|
| 54 |
+
|
| 55 |
+
The dataset is **kept byte-identical to what the model trained on** so the reported evaluation numbers stay exact. Two things that follow from this:
|
| 56 |
+
|
| 57 |
+
1. Personas are fabricated, but example addresses may use **real-looking domains** (e.g. `gmail.com`) — this is intentional to match real-world ticket distributions; no such address is a real customer.
|
| 58 |
+
2. A `_diversified` flag appears on some records — a data-augmentation artifact from the generation pipeline; it is not a label.
|
| 59 |
+
|
| 60 |
+
Seeds were written manually per category, then programmatically expanded and diversified (scripts in [support-ticket-automation](https://github.com/abuzarai/support-ticket-automation), see `data/raw/*_seed.txt` and `src/data_prep/`).
|
| 61 |
+
|
| 62 |
+
## Usage
|
| 63 |
+
|
| 64 |
+
```python
|
| 65 |
+
from datasets import load_dataset
|
| 66 |
+
ds = load_dataset("abuzarkhan/bilingual-ticket-triage-dataset")
|
| 67 |
+
```
|
| 68 |
+
|
| 69 |
+
## License
|
| 70 |
+
|
| 71 |
+
MIT. The model fine-tuned on this data is separately licensed under the [Qwen research license](https://huggingface.co/Qwen/Qwen2.5-3B-Instruct/blob/main/LICENSE).
|
test.jsonl
ADDED
|
@@ -0,0 +1,148 @@
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 1 |
+
{"text": "Ye chips ka packet expired hai! Date check karen. Customers ko kharab cheezain kyu bhej rahay hain? I need a full refund ASAP.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-55012", "product_name": "Gourmet Potato Chips", "account_email": "amna.khan@hotmail.com", "sentiment": "negative"}}
|
| 2 |
+
{"text": "Yeh kya bekar product bheja hai? totally damaged. refund my money NOW, or I will report you.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-87654", "product_name": "Portable Blender", "account_email": "fawad.malik@outlook.com", "sentiment": "negative"}}
|
| 3 |
+
{"text": "Last time mera order late hua tha aur customer service ne bhi theek se respond nahi kiya. Ab mujhe confirm karna hai if your delivery process has improved? And what are the current shipping charges for Karachi?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "imran.sheikh@example.org", "sentiment": "negative"}}
|
| 4 |
+
{"text": "Main order karna chahta tha but payment method work nahi kar raha. Plz help. Yaar chorro. I'll try later.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": "Designer Kurta Set", "account_email": "farhan.a@gmail.com", "sentiment": "neutral"}}
|
| 5 |
+
{"text": "I want to return this item, the quality is not what I expected. It's nothing like the pictures online.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11904", "product_name": "Leather Bag", "account_email": null, "sentiment": "negative"}}
|
| 6 |
+
{"text": "Ye kis cheez ka message hai? Mujhe kuch nahi chahiye. Stop spamming.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sadia.bano@mail.com", "sentiment": "negative"}}
|
| 7 |
+
{"text": "The blender I received is making a very loud noise and not blending properly. I think the motor has some issue.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-22109", "product_name": "Electric Blender", "account_email": "saba.malik@hotmail.com", "sentiment": "negative"}}
|
| 8 |
+
{"text": "main apna payment method update karna chahta hoon lekin password bhool gaya hoon. kaise karun?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "imran.butt@gmail.com", "sentiment": "neutral"}}
|
| 9 |
+
{"text": "مجھے جو پروڈکٹ ملا ہے وہ ٹوٹا ہوا ہے۔ اس کا باکس بھی خراب تھا۔ میں فوری رقم کی واپسی چاہتا ہوں۔ آرڈر نمبر ORD-23456۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Glass Vase", "account_email": "hammad.butt@email.com", "sentiment": "negative"}}
|
| 10 |
+
{"text": "I see an unknown charge of PKR 2500 on my statement from your platform. I did not authorize this purchase. Please investigate immediately and reverse the charge.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "usman.malik@live.com", "sentiment": "negative"}}
|
| 11 |
+
{"text": "mujhe emails aa rahy hain k kisi aur location se login attempts ho rahy hain, mera account secure karna hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "farhan.malik@outlook.com", "sentiment": "negative"}}
|
| 12 |
+
{"text": "Bahut acha delivery experience tha! Order ORD-12345 time se pehle hi deliver ho gaya. Thank you!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-12345", "product_name": "Smart Watch", "account_email": "rehan.ali@live.com", "sentiment": "positive"}}
|
| 13 |
+
{"text": "What is the difference between the basic and pro version of this product? I can't find a comparison on the site.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Fitness Tracker", "account_email": null, "sentiment": "neutral"}}
|
| 14 |
+
{"text": "My order history is completely blank. I placed an order last week (ORD-98765) and it's not showing up. Where can I find my past purchases?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": null, "account_email": "fatima.rizvi@mail.com", "sentiment": "negative"}}
|
| 15 |
+
{"text": "Mujhey order #ORD-11556 mil gaya hai, shukriya! Par ek item missing hai usme.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-11556", "product_name": "Baby Monitor", "account_email": "fatima.zeeshan@domain.pk", "sentiment": "negative"}}
|
| 16 |
+
{"text": "My jeans size is too small. Mujhe exchange chahiye ya refund. Can you help me out?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-66321", "product_name": "Denim Jeans", "account_email": "hira.farooq@outlook.com", "sentiment": "neutral"}}
|
| 17 |
+
{"text": "Ek week bhi nahi hua, shoes ki sole nikal gayi hai. Such a bad quality. This is not what I expected for the price. Bohat gussa aa raha hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-99876", "product_name": "Men's Sneakers", "account_email": "saad.ahmed@yahoo.com", "sentiment": "negative"}}
|
| 18 |
+
{"text": "I received order ORD-88112 but one item, the 'Bluetooth Speaker', is missing from the package. Please investigate this immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-88112", "product_name": "Bluetooth Speaker", "account_email": "imran.sheikh@domain.com", "sentiment": "negative"}}
|
| 19 |
+
{"text": "Bohat shukriya aapki team ka, hamesha helpful rehti hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "appreciative_user@gmail.com", "sentiment": "positive"}}
|
| 20 |
+
{"text": "Refund status maloom karna hai. maine ORD-33445 cancel kiya tha aur paisay wapis nahi aaye abhi tak. When will I get my money back?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-33445", "product_name": "Wireless Earbuds", "account_email": "sana.amin@gmail.com", "sentiment": "negative"}}
|
| 21 |
+
{"text": "Is dress ka fabric itna cheap hai, aur pehle wash mein hi color fade hona shuru ho gaya. Very disappointed!", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": "Women's Lawn Dress", "account_email": "aliya.khan@gmail.com", "sentiment": "negative"}}
|
| 22 |
+
{"text": "My subscription was supposed to be cancelled last month. Why was I still charged for this month's Premium membership fee? I need a refund.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Premium Membership", "account_email": "hassan.raza@gmail.com", "sentiment": "negative"}}
|
| 23 |
+
{"text": "Ye to bilkul local copy hai, original brand nahi hai. Aap log customer ko fraud kar rahay hain. Return karwao mera product.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-88765", "product_name": "Branded Watch", "account_email": "imran.akhtar@gmail.com", "sentiment": "negative"}}
|
| 24 |
+
{"text": "Main apna email update karna chahta hoon account mein, lekin option nahi mil raha settings mein.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 25 |
+
{"text": "My return for order ORD-55112 was picked up last week. Why is my refund still pending? This is urgent!", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-55112", "product_name": "Wireless Earbuds", "account_email": "rania.khan@email.com", "sentiment": "negative"}}
|
| 26 |
+
{"text": "Koi general info chahiye thi. Aapki website pe koi naya feature launch hua hai?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "curious.guy@domain.pk", "sentiment": "neutral"}}
|
| 27 |
+
{"text": "Maine kal order kiya tha, ORD-11099. Kab tak deliver hone ki umeed hai? Mujhe jaldi chahiye.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-11099", "product_name": "Men's Watch", "account_email": "farah.khan@xyz.net", "sentiment": "neutral"}}
|
| 28 |
+
{"text": "My cart items keep disappearing when I go to checkout. Har baar dobara add karna padta hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 29 |
+
{"text": "The filter options on the category page don't work. Selecting any filter shows zero results.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 30 |
+
{"text": "Your website said \"genuine leather\" for the jacket, but the one I received feels fake. What is this scam? I need an answer ASAP.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Leather Jacket", "account_email": "imran.malik@mail.com", "sentiment": "negative"}}
|
| 31 |
+
{"text": "The resistance bands are very poor quality, one already snapped during first workout. Not durable at all. Please replace this faulty product.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-11990", "product_name": "Fitness Resistance Bands Set", "account_email": null, "sentiment": "negative"}}
|
| 32 |
+
{"text": "App boht slow chal rahi hai, har page khulne mein time lagta hai. Kal se yehi masla hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 33 |
+
{"text": "I received a completely different color of curtains than what was shown in the product image. I ordered grey, but got beige.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-11321", "product_name": "Window Curtains", "account_email": "sarah.tariq@yahoo.com", "sentiment": "negative"}}
|
| 34 |
+
{"text": "mere monthly subscription ke paise zyada kat gaye hain is baar. pichle mahine 500 the ab 650. kiya masla hai? Please explain this discrepancy.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Premium Subscription", "account_email": null, "sentiment": "negative"}}
|
| 35 |
+
{"text": "Aik hi order ke liye do baar paise kat gaye hain. Order ORD-44567. Refund chahiye jaldi warna complain karunga.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-44567", "product_name": "Smartwatch X", "account_email": "ali.hassan@example.com", "sentiment": "negative"}}
|
| 36 |
+
{"text": "My two-factor authentication code is not arriving on my phone, try kar chuka hoon multiple times.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "imran.sheikh@hotmail.com", "sentiment": "negative"}}
|
| 37 |
+
{"text": "Checkout button click nahi ho raha, main order complete nahi kar pa raha hoon.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 38 |
+
{"text": "Aapki website ka design bohat acha hai, easy to use.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 39 |
+
{"text": "کیا آپ کے اسٹور کی کوئی برانچ لاہور میں ہے؟ اگر ہے تو پتہ بتا دیں میں خود پک اپ کر لوں گا.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "kamran.butt@gmail.com", "sentiment": "neutral"}}
|
| 40 |
+
{"text": "مجھے لاگ ان کرنے کے لیے OTP موصول نہیں ہو رہا ہے۔ میں نے کئی بار کوشش کی ہے لیکن کوئی SMS نہیں آیا۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "amina.bano@email.pk", "sentiment": "negative"}}
|
| 41 |
+
{"text": "Maine promo code use kiya tha \"SALE20\" order ORD-11223 pe, but discount apply nahi hua. Full amount charge ho gaya hai. Please adjust.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-11223", "product_name": "T-Shirt", "account_email": "aisha.malik@outlook.com", "sentiment": "neutral"}}
|
| 42 |
+
{"text": "Mera order ORD-23456 ka tracking status update nahi ho raha. Do din se \"processing\" hi dikha raha hai. Kya masla hai?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Branded Smartwatch", "account_email": "waqas.ahmed@email.com", "sentiment": "negative"}}
|
| 43 |
+
{"text": "App baar baar freeze ho raha hai jab main koi product cart mein add karne ki koshish karta hoon. Bohot annoying hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "\"Laptop HP Pavilion\"", "account_email": "mariam.b@live.com", "sentiment": "negative"}}
|
| 44 |
+
{"text": "The laptop sleeve I ordered is too small for my 15-inch laptop. It clearly said it fits 15.6-inch devices in the description. This is a complete mismatch, I can't even use it.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-22345", "product_name": "Laptop Sleeve", "account_email": "hassan.shah@outlook.com", "sentiment": "negative"}}
|
| 45 |
+
{"text": "Received the wireless earbuds yesterday, after charging them for an hour, only one side is working. This is a faulty product, I need a replacement.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-89012", "product_name": "Wireless Earbuds", "account_email": "nabeel.ahmed@gmail.com", "sentiment": "negative"}}
|
| 46 |
+
{"text": "Main apna password bhool gaya hoon, reset kaise karun?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 47 |
+
{"text": "Do you offer bulk discounts if I order 20 units? I need these for my store inventory.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Ceramic Mugs", "account_email": "rashid.mehmood@yahoo.com", "sentiment": "positive"}}
|
| 48 |
+
{"text": "Payment gateway error aa raha hai, transaction failed but koi reason nahi bata raha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 49 |
+
{"text": "Mujhe apne account se unsubscribe karna hai newsletter ke liye. Bohat spam emails aa rahe hain ab.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "hassan.raza@mail.net", "sentiment": "negative"}}
|
| 50 |
+
{"text": "This laptop cooling pad is not working at all. I plugged it in and the fans don't spin. Completely dead on arrival. What kind of quality control is this?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-91287", "product_name": "Laptop Cooling Pad", "account_email": null, "sentiment": "negative"}}
|
| 51 |
+
{"text": "میرا پروفائل اپڈیٹ نہیں ہو رہا۔ جب بھی میں اپنی ایڈریس چینج کرتا ہوں�� وہ سیو نہیں ہوتی۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "zainab.fatima@domain.pk", "sentiment": "negative"}}
|
| 52 |
+
{"text": "میرے اکاؤنٹ میں کوئی لاگ ان کر رہا ہے۔ مجھے کچھ عجیب لاگ ان الرٹس موصول ہوئے ہیں۔ براہ کرم میرا اکاؤنٹ محفوظ کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "imran.farooq@outlook.com", "sentiment": "negative"}}
|
| 53 |
+
{"text": "Account verify karne ke liye OTP nahi aa raha mere registered number par. Bahut baar try kar chuka hoon.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "aneeza.shah@example.net", "sentiment": "negative"}}
|
| 54 |
+
{"text": "My order ORD-66789 has been stuck in 'transit' status for over a week. There's no update. When will it finally arrive? This is urgent.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-66789", "product_name": "Designer Handbag", "account_email": "john.doe@mail.com", "sentiment": "negative"}}
|
| 55 |
+
{"text": "Mera invoice abhi tak nahi aaya, do din ho gaye. mujhe email pe chahiye.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-77231", "product_name": null, "account_email": "ahmad.khan@gmail.com", "sentiment": "negative"}}
|
| 56 |
+
{"text": "Jo product bheja hai wo toota hua hai, refund kar do fauran. Bohat gussa aa raha hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-99123", "product_name": "Glass Coffee Table", "account_email": "ali.hasan@example.com", "sentiment": "negative"}}
|
| 57 |
+
{"text": "I need to update my email address associated with my account. The current one is no longer active. How can I do this?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "adeel.ahmad@email.com", "sentiment": "neutral"}}
|
| 58 |
+
{"text": "Product received but the box had clear signs of tampering. Looks like it was opened before.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": "ORD-55123", "product_name": "Board Game", "account_email": null, "sentiment": "negative"}}
|
| 59 |
+
{"text": "I was told my refund for order ORD-12345 would be processed within 3-5 business days. It's been a week now. Can you please check the status?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-12345", "product_name": "Smart Watch", "account_email": "farah.nadeem@outlook.com", "sentiment": "neutral"}}
|
| 60 |
+
{"text": "Can I get a product customized? I want my name engraved on the product.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Leather Wallet", "account_email": null, "sentiment": "positive"}}
|
| 61 |
+
{"text": "Product quality is very bad, it broke after one use. I need a full refund. Jaldi se process kar dein, I'm very disappointed.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-55432", "product_name": "Power Bank", "account_email": "zain.shaikh@gmail.com", "sentiment": "negative"}}
|
| 62 |
+
{"text": "App ki notifications theek se nahi aa rahi hain. Kabhi late aati hain aur kabhi bilkul nahi show hoti. Mera phone theek hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sana.saleem@mymail.co", "sentiment": "negative"}}
|
| 63 |
+
{"text": "kya aap installment plan offer karte hain kisi bhi order ke liye? mujhe thodi information chahiye is baare mein. I'm interested in buying a fridge.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": "Refrigerator", "account_email": null, "sentiment": "neutral"}}
|
| 64 |
+
{"text": "EMERGENCY! I need to update my address urgently for an order! Oh wait, I just did it from my profile. All good.", "category": "other", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": "urgent_update@email.com", "sentiment": "neutral"}}
|
| 65 |
+
{"text": "I need to exchange my dress, the size is too big. Is it possible to get a smaller size instead of a full refund?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-98765", "product_name": "Lawn Suit", "account_email": "ayesha.k@mail.com", "sentiment": "neutral"}}
|
| 66 |
+
{"text": "Delivery boy ne call ki thi par mein ghar pe nahi tha. Kal kis time tak deliver ho sakta hai mera parcel?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-22113", "product_name": null, "account_email": "ali.hassan@mail.com", "sentiment": "neutral"}}
|
| 67 |
+
{"text": "Kya gift wrap ki facility available hai for birthday presents? Or can I add a personalized message?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Perfume Gift Set", "account_email": "alina.fatima@yahoo.com", "sentiment": "neutral"}}
|
| 68 |
+
{"text": "When will my order ORD-66234 be shipped? It's been pending for 5 days now, I really need that Fitness Tracker.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-66234", "product_name": "Fitness Tracker", "account_email": "hassan.raza@mail.com", "sentiment": "negative"}}
|
| 69 |
+
{"text": "The shoes I ordered are already tearing from the side after just two days. Quality control kidhar hai aap logon ki? This is unacceptable.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-99887", "product_name": "Running Shoes", "account_email": "ayesha.tariq@gmail.com", "sentiment": "negative"}}
|
| 70 |
+
{"text": "My two-factor authentication code nahi mil raha. Please check my account settings.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sana.amir@outlook.com", "sentiment": "neutral"}}
|
| 71 |
+
{"text": "Main apne order ki delivery date change karna chahta hoon. Kya ye possible hai? Main friday tak shahar mein nahin hoon aur koi receive karne wala nahin hoga.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": "ORD-78901", "product_name": "Men's Shalwar Kameez", "account_email": "imran.shaikh@test.pk", "sentiment": "neutral"}}
|
| 72 |
+
{"text": "Your website is very nice. Keep up the good work. No issues.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 73 |
+
{"text": "Mera parcel ORD-45678 dispatch ho gaya hai lekin tracking update nahi ho rahi pichle 2 din se. Kya masla hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-45678", "product_name": "Electric Kettle", "account_email": "imran.baig@mail.pk", "sentiment": "negative"}}
|
| 74 |
+
{"text": "Mujhe apne account settings mein apna name change karna hai. Kya main khud kar sakta hoon ya support ki zaroorat hai?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "naveed.ahsan@gmail.com", "sentiment": "neutral"}}
|
| 75 |
+
{"text": "My credit card was declined multiple times even though I have enough balance. What's the issue? I need to place my order urgently.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Gaming Headset", "account_email": "fatima.shah@hotmail.com", "sentiment": "negative"}}
|
| 76 |
+
{"text": "Maine promo code use kiya tha lekin bill mein discount apply nahi hua. Total amount still full price dikha raha hai for order ORD-55443. Please adjust the bill.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-55443", "product_name": "Mobile Charger", "account_email": null, "sentiment": "negative"}}
|
| 77 |
+
{"text": "I need to update my email address associated with this account. The old one is no longer accessible. What's the process?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sana.imran@hotmail.com", "sentiment": "neutral"}}
|
| 78 |
+
{"text": "I paid for express delivery, but it's been 5 days and still not here. I need a refund for the express charges.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": null, "account_email": "waqas.butt@domain.pk", "sentiment": "negative"}}
|
| 79 |
+
{"text": "Password reset ka link mil nahi raha email mein. Spam bhi check kar liya hai, kahan gaya?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "aisha.iqbal@yahoo.com", "sentiment": "negative"}}
|
| 80 |
+
{"text": "Mujhe galat product deliver hua hai. Maine dress order kiya tha aur ab mujhe shoes mile hain. I need to return this immediately. Order ID ORD-66890.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-66890", "product_name": "Women's Dress", "account_email": "sana.raza@yahoo.com", "sentiment": "negative"}}
|
| 81 |
+
{"text": "Mera order_id ORD-45678 hai, mujhe iska refund chahiye. Product theek nahi laga.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-45678", "product_name": "Men's Watch", "account_email": "ali.hussain@example.com", "sentiment": "neutral"}}
|
| 82 |
+
{"text": "Maine جو moisturizer order kiya tha uska seal open tha aur tube adhi khali thi. Is this a used product? I need a new one.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-77345", "product_name": "Face Moisturizer", "account_email": "sana.imran@gmail.com", "sentiment": "negative"}}
|
| 83 |
+
{"text": "Ye fan sirf 2 din chala aur ab bilkul band ho gaya hai. Aisay ghatiya products mat becha karein. paisa waste ho gaya.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-45678", "product_name": "Mini USB Fan", "account_email": null, "sentiment": "negative"}}
|
| 84 |
+
{"text": "آپ کی ویب سائٹ پر مجھے کچھ سمجھ نہیں آیا۔ لیکن مجھے مدد کی ضرورت نہیں، میں بس دیکھ رہا تھا۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 85 |
+
{"text": "jab main kisi product ko cart mein add karta hoon, app crash ho jati hai. Please check this issue on my account.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Smartwatch X200", "account_email": "hammad.s@email.com", "sentiment": "negative"}}
|
| 86 |
+
{"text": "My account has been suspended without any warning. I need to reactivate it ASAP, I have pending orders.", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": "aisha.naeem@gmail.com", "sentiment": "negative"}}
|
| 87 |
+
{"text": "Mera account block ho gaya hai, main login nahi kar pa raha. Bar bar incorrect password ka error aa raha hai jabke password theek hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "farah.siddiqui@gmail.com", "sentiment": "negative"}}
|
| 88 |
+
{"text": "I want to know if you offer international shipping to Canada. If yes, what are the charges and estimated delivery time for order ORD-11001?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-11001", "product_name": "Traditional Shawl", "account_email": "sarah.nadeem@example.com", "sentiment": "neutral"}}
|
| 89 |
+
{"text": "How can I track my order? I placed it yesterday but can't find the tracking link on my account page. Order ID: ORD-98765.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": "ORD-98765", "product_name": null, "account_email": "omar.farooq@domain.com", "sentiment": "neutral"}}
|
| 90 |
+
{"text": "The face wash jo deliver hua hai, uski manufacturing date itni purani hai aur expiry date 1 mahine baad ki hai. Isko kaun use karega? Please replace it immediately!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-44556", "product_name": "Face Wash", "account_email": "sana.imran@hotmail.com", "sentiment": "negative"}}
|
| 91 |
+
{"text": "My account seems to be locked. I haven't been able to log in for the past hour. Can you please unlock it?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "sara.arif@gmail.com", "sentiment": "negative"}}
|
| 92 |
+
{"text": "Hi, I live in Hyderabad. Agar mein aaj order karun to kitne din mein deliver ho jaega? For this sofa cover set.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Sofa Cover Set", "account_email": "zahid.ali@example.com", "sentiment": "neutral"}}
|
| 93 |
+
{"text": "Mujhay ek gift item return karna hai. What is your policy for returns without a receipt?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "sara.khan@mail.com", "sentiment": "neutral"}}
|
| 94 |
+
{"text": "Your ENTIRE website is down! I tried accessing it from phone and laptop, both show \"Service Unavailable\". FIX IT ASAP!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "saad.malik@mail.pk", "sentiment": "negative"}}
|
| 95 |
+
{"text": "My exchange request was confirmed but the replacement hasn't been shipped yet. How long does it normally take?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-99102", "product_name": "Office Chair", "account_email": null, "sentiment": "neutral"}}
|
| 96 |
+
{"text": "Mera order ORD-33112 kal deliver hone aaya tha but main ghar pe nahi tha. Ab dobara kab delivery ka plan hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-33112", "product_name": "Smartwatch", "account_email": "ali.hassan@email.com", "sentiment": "neutral"}}
|
| 97 |
+
{"text": "The website is extremely slow today. Pages take forever to load and sometimes just time out. Is there a server issue?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sara.h@web.net", "sentiment": "negative"}}
|
| 98 |
+
{"text": "mere credit card ki expiry date change karni hai. kaisay karoon web site par? koi option nahi mil raha.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 99 |
+
{"text": "Hi, I want to know about your delivery charges. Lahore mein kitne din mein deliver hota hai order? Aur if I order multiple items, will there be one delivery fee or separate?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "ali.hassaan@mail.com", "sentiment": "neutral"}}
|
| 100 |
+
{"text": "mera account details section open nahi ho raha, 'server error' dikhata hai. mujhe apne previous orders check karne hain please fix it ASAP!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.khan@live.com", "sentiment": "negative"}}
|
| 101 |
+
{"text": "Kya koi loyalty program ya first time buyer discount hai? Next order pe apply hoga? I'm planning to buy quite a few items.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "hassan.ali@mail.com", "sentiment": "positive"}}
|
| 102 |
+
{"text": "ACCOUNT LOGOUT HO GAYA THA AUR AB PHIR SE LOGIN NAHI HO RAHA. OTP KA OPTION BHI NAHI AA RAHA. mera order pending hai!", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": "rehman.bashir@gmail.com", "sentiment": "negative"}}
|
| 103 |
+
{"text": "Good morning, is same day delivery available for products delivered within Lahore city? I need a specific cosmetic item by evening today for an event.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Cosmetic Kit", "account_email": "rehan.butt@mailinator.com", "sentiment": "neutral"}}
|
| 104 |
+
{"text": "I'm having trouble logging into my account. I've tried resetting my password multiple times but it's not working. What should I do?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "aisha.hassan@email.com", "sentiment": "negative"}}
|
| 105 |
+
{"text": "Hi, I wanted to inquire if you offer installment plans for HBL credit card holders? I'm interested in purchasing a few electronics.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "fatima.hassan@email.com", "sentiment": "neutral"}}
|
| 106 |
+
{"text": "Can you change my delivery address? Main ne galat likh diya tha. Order already shipped hai but maybe update ho sakta hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-99201", "product_name": "Office Chair", "account_email": null, "sentiment": "negative"}}
|
| 107 |
+
{"text": "Mujhe blue dress ki jagah red dress mil gayi hai. I need to return this one and get the correct item or a full refund. Order no. ORD-77889.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": "Women's Dress", "account_email": "ayesha.saeed@gmail.com", "sentiment": "negative"}}
|
| 108 |
+
{"text": "I was charged Rs. 1800 for an order I never placed. Order number ORD-99812. Please investigate and refund immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-99812", "product_name": null, "account_email": "bilal.hassan@yahoo.com", "sentiment": "negative"}}
|
| 109 |
+
{"text": "Do baar se verification code nahi mil raha. SMS nahi aa raha bilkul.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.khan@hotmail.com", "sentiment": "negative"}}
|
| 110 |
+
{"text": "Mujhe ye smart watch pasand hai, black color mein available hai kya? aur iski warranty kitni hai Pakistan mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Smart Watch X1", "account_email": "farah.ali@gmail.com", "sentiment": "neutral"}}
|
| 111 |
+
{"text": "I need to return a pair of jeans, the size is too big. Can I get an exchange for a smaller size, please? Order ID ORD-00112.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-00112", "product_name": "Men's Jeans", "account_email": "hira.fatima@domain.com", "sentiment": "neutral"}}
|
| 112 |
+
{"text": "Mera phone number change ho gaya hai, ab OTP purane number pe ja raha hai. Update kaise karun?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "samina.zia@gmail.com", "sentiment": "neutral"}}
|
| 113 |
+
{"text": "Is there anyone available to chat? I had a question about a potential bulk order but it can wait.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 114 |
+
{"text": "Can you please guide me on how to update my address? Oh, never mind, I found the settings option. Thanks anyway!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 115 |
+
{"text": "I need an invoice for my last purchase. It hasn't been sent to my email yet. Please send it to farhan.shah@mail.pk.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-54321", "product_name": "Electric Kettle", "account_email": "farhan.shah@mail.pk", "sentiment": "neutral"}}
|
| 116 |
+
{"text": "I cancelled my order ORD-23456 yesterday but the amount hasn't been refunded yet. Paisay wapas kab milenge?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-23456", "product_name": "Laptop Stand", "account_email": null, "sentiment": "negative"}}
|
| 117 |
+
{"text": "Main ek order place karne ki koshish kar raha hun lekin har baar 'processing error' aa raha hai payment ke baad. Mera paisa cut na ho jaye kahin.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Digital Watch X", "account_email": "imran.asif@hotmail.com", "sentiment": "negative"}}
|
| 118 |
+
{"text": "Login karte waqt error aa raha hai \"Invalid Credentials\" but main sahi password dal raha hoon.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.hassan@yahoo.com", "sentiment": "negative"}}
|
| 119 |
+
{"text": "I applied a discount code \"SAVE15\" but it wasn't reflected in my final bill for order ORD-77889. Can you please adjust the amount accordingly?", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-77889", "product_name": null, "account_email": "hira.naveed@gmail.com", "sentiment": "neutral"}}
|
| 120 |
+
{"text": "I am trying to register a new account but it keeps saying \"This email is already registered\". I don't remember ever creating an account with bilal.chaudhry@gmail.com.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "bilal.chaudhry@gmail.com", "sentiment": "negative"}}
|
| 121 |
+
{"text": "Mera parcel mila hai but packAGinG Toti hui hai aur andar product damage lag raha hai. ORD-44567. Check karen.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-44567", "product_name": "Glassware Set", "account_email": "faheem.raza@email.com", "sentiment": "negative"}}
|
| 122 |
+
{"text": "Someone is using my number for their account please stop sending me OTPs. I have nothing to do with your website.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "farhan.saeed@yahoo.com", "sentiment": "negative"}}
|
| 123 |
+
{"text": "Return pickup kab aayega? Main ne request kal ki thi, aj tak koi contact nahi kiya.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-99812", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 124 |
+
{"text": "One of the pair of shoes I ordered has a manufacturing defect. The sole is not attached properly on the left shoe.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-88340", "product_name": "Formal Shoes", "account_email": "humaira.tariq@yahoo.com", "sentiment": "negative"}}
|
| 125 |
+
{"text": "I cannot log in to my account after resetting the password. It keeps saying 'invalid credentials' even though I'm using the new password. My email is john.doe@example.com and I've tried multiple times.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "john.doe@example.com", "sentiment": "negative"}}
|
| 126 |
+
{"text": "Tracking show kar raha hai delivered but mujhe kuch nahi mila, batao kya scene hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-77234", "product_name": "Smartphone Stand", "account_email": null, "sentiment": "negative"}}
|
| 127 |
+
{"text": "Is anyone there? Mujhe help chahiye thi... oh wait, this is not my order page. My mistake.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 128 |
+
{"text": "maine apni friend ke liye shoes liye thay but size chhota aa gaya. Can I exchange them or get a refund? box open nahi kia abhi.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-10012", "product_name": "Women's Sandals", "account_email": "nida.anjum@email.com", "sentiment": "neutral"}}
|
| 129 |
+
{"text": "Can I track my order without logging in? I lost my account password and need to know where my parcel is.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-88340", "product_name": null, "account_email": "ali.hamza@gmail.com", "sentiment": "neutral"}}
|
| 130 |
+
{"text": "I forgot my password, but jab main \"Forgot Password\" link use karta hoon, toh OTP receive hi nahi hota. Mera registered number *0333-XXXXXXX* hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 131 |
+
{"text": "Please remove me from your email list. I never signed up for this.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "noreply.user@gmail.com", "sentiment": "negative"}}
|
| 132 |
+
{"text": "Amount show ho raha tha 1500, lekin mere account se 1700 cut gaye hain. Yeh extra charge kis cheez ka hai?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-78789", "product_name": "Men's T-Shirt", "account_email": null, "sentiment": "negative"}}
|
| 133 |
+
{"text": "Warranty period kitni hai? Repair service available hai local city mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": null, "sentiment": "neutral"}}
|
| 134 |
+
{"text": "Your search bar isn't working properly. I typed \"mens winter jackets\" and it showed me shoes. Please fix this, it's very annoying.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "zeeshan.ahmed@mail.com", "sentiment": "negative"}}
|
| 135 |
+
{"text": "Mera order return pick up kab hoga? Main 3 din se wait kar raha hoon.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11345", "product_name": "Denim Jacket", "account_email": "fatima.javed@gmail.com", "sentiment": "neutral"}}
|
| 136 |
+
{"text": "I can't apply promo codes at checkout. It says invalid code even for codes that should be working.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 137 |
+
{"text": "کیا میں اپنا آرڈر کینسل کر سکتا ہوں اگر وہ ابھی شپ نہیں ہوا؟ مجھے فوری رقم واپس چاہیے۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-77904", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 138 |
+
{"text": "I saw an ad for a discount but I can't find it on the website. Is that offer still available? Confused.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "maria.khalid@outlook.com", "sentiment": "neutral"}}
|
| 139 |
+
{"text": "Mera order ORD-22110 delivered show kar raha hai tracking pe, lekin mujhe kuch bhi nahi mila. Main ghar par hi tha. Smartwatch kahan hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22110", "product_name": "Smartwatch", "account_email": "sadaf.r@webmail.org", "sentiment": "negative"}}
|
| 140 |
+
{"text": "Tracking update nahi ho rahi, 2 din se \"In Transit\" dikha raha hai. Kya masla hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-88112", "product_name": "Power Bank", "account_email": "zohaib.h@gmail.com", "sentiment": "negative"}}
|
| 141 |
+
{"text": "Mera order abhi tak ship nahi hua hai. Kindly cancel kar den aur paisay wapis kar den. Mujhe ab nahi chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-11001", "product_name": "Smartwatch", "account_email": "uzma.b@live.com", "sentiment": "negative"}}
|
| 142 |
+
{"text": "Could you please inform me about your customer support operating hours? I need to contact someone regarding a product inquiry tomorrow.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "fatima.javed@gmail.com", "sentiment": "positive"}}
|
| 143 |
+
{"text": "میرا آرڈر ORD-21098 کا ایک حصہ ڈیلیور ہوا ہے لیکن باقی آئٹم ابھی تک نہیں ملے ہیں۔ کیا ہوا ہے؟ مجھے پورا آرڈر کب ملے گا؟", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-21098", "product_name": "Kitchen Blender", "account_email": "ayesha.malik@outlook.com", "sentiment": "negative"}}
|
| 144 |
+
{"text": "Shoes ki quality boht ghatiya hai, pehle din hi sole nikal gaya. bilkul paise zaya ho gaye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-30045", "product_name": "Running Shoes", "account_email": null, "sentiment": "negative"}}
|
| 145 |
+
{"text": "Just checking if this chat is active. Hello? Testing, testing...", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 146 |
+
{"text": "Login nahi ho raha hai mere account mein. \"Forgot Password\" link bhi kaam nahi kar raha, error de raha hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "ali.hassan@example.com", "sentiment": "negative"}}
|
| 147 |
+
{"text": "Sorry, ghalti se yahan message kar diya. Main kisi aur website par tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 148 |
+
{"text": "Just received my order ORD-67890, it was super fast! Thanks. Is this quick delivery standard or just luck? I ordered a power bank.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-67890", "product_name": "Power Bank", "account_email": "imran.h@mail.xyz", "sentiment": "positive"}}
|
train.jsonl
ADDED
|
The diff for this file is too large to render.
See raw diff
|
|
|
val.jsonl
ADDED
|
@@ -0,0 +1,151 @@
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 1 |
+
{"text": "mujhse extra paisay kat gaye, maine kuch nahi khareeda tha. ye galat charge hai. please refund kardo.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 2 |
+
{"text": "My account was charged twice for order ORD-11223. please check and refund the extra amount immediately. ye bohat ghalat hai.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-11223", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 3 |
+
{"text": "I initiated a refund for order ORD-11223 last week. The amount has not been credited back to my account yet. Could you please check the status?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-11223", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 4 |
+
{"text": "مجھے بتایا گیا تھا کہ میرے آرڈر ORD-33221 کی قیمت 1800 روپے ہے لیکن میرے اکاؤنٹ سے 2000 روپے کٹ گئے ہیں۔ یہ غلط ہے۔", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-33221", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 5 |
+
{"text": "I received a defective power bank. Can I return it and get a replacement instead of a refund? What are the options?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 6 |
+
{"text": "Yaar, I forgot my password, but now I remembered it. No issue. Thanks!", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 7 |
+
{"text": "my order was cancelled because item was out of stock. but i haven't received my refund amount yet. please expedite this.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 8 |
+
{"text": "The laptop stand I got is very flimsy and not what was shown in the pictures. I want a full refund, this is misrepresentation.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Laptop Stand", "account_email": null, "sentiment": "negative"}}
|
| 9 |
+
{"text": "Main apna username bhool gaya hoon, account kis email ya phone number se registered tha? Please help me recover.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 10 |
+
{"text": "I need to return an item, it's not what I ordered. Can you guide me through the process?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 11 |
+
{"text": "Kia main live chat par hoon? Meri screen freez ho gayi hai.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 12 |
+
{"text": "Koi baat nahi, bas check kar raha tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 13 |
+
{"text": "Order track karne ka kya tareeqa hai? Agar mere paas tracking ID na ho to kaise pata chalega kahan hai mera package?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 14 |
+
{"text": "Kya aap mujhe bata sakte hain ke free delivery kab tak chalti hai? Actually main ne socha kuch aur.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 15 |
+
{"text": "میرا اکاؤنٹ کئی دنوں سے لاگ ان نہیں ہو رہا، کوئی حل بتائیں۔ میں نے پاسورڈ ری سیٹ کرنے کی کوشش کی لیکن کوئی ای میل نہیں آئی۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 16 |
+
{"text": "parcel khula hua tha aur andar se product scratch hua hai. lagta hai kisi ne used cheez bhej di hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 17 |
+
{"text": "مجھے غلط رقم چارج کی گئی ہے۔ میں نے 1500 روپے کی چیز منگوائی تھی مگر 2000 روپے کٹ گئے۔ براہ مہربانی اسے درست کریں اور اضافی رقم واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 18 |
+
{"text": "Order bahut der se aa raha hai, mera refund kar do main cancel karta hoon.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 19 |
+
{"text": "Can you tell me if this phone is compatible with Zong 4G network? It says unlocked but I want to be sure.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 20 |
+
{"text": "I'm interested in becoming a vendor on your platform. Where can I find information about seller registration and requirements?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 21 |
+
{"text": "My order ORD-66221 was supposed to be delivered yesterday. The tracking shows \"Delivery Attempted - Customer Not Available\" but I was home all day. Please reschedule.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-66221", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 22 |
+
{"text": "Website load nahi hoti, blank screen aa rahi hai. Do din se yahi problem hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 23 |
+
{"text": "I received a gift card, but I can't find where to apply the code at checkout. Can you guide me please? What are its terms?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 24 |
+
{"text": "Payment not going through, I tried debit card and EasyPaisa both. Har baar transaction failed ho jati hai, why?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 25 |
+
{"text": "The mobile cover I ordered is damaged. Please initiate a return and refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Mobile Cover", "account_email": null, "sentiment": "negative"}}
|
| 26 |
+
{"text": "The filter options on the 'Women's Kurti' category page are not responding. When I click on a filter, nothing happens.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Women's Kurti", "account_email": null, "sentiment": "negative"}}
|
| 27 |
+
{"text": "I just wanna appreciate your customer service team. They resolved my issue really quickly on phone. Good job!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 28 |
+
{"text": "MERI PAYMENT KYUN FAIL HO RAHI HAI BAR BAR? Account balance bhi hai aur card bhi theek hai! Check karen jaldi.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 29 |
+
{"text": "کیا میں اپنا صارف نام تبدیل کر سکتا ہوں؟ پہلے والا بہت عجیب ہے اور میں اسے بدلنا چاہتا ہوں۔", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 30 |
+
{"text": "Mujhay pichle 3 mahine ki billing statement chahiye. email kardo please mere registerd email pe.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 31 |
+
{"text": "مجھے جو پروڈکٹ ملا ہے وہ اصل برانڈ کا نہیں ہے۔ یہ ایک سستا اور نقلی ورژن ہے۔ میں نے اصل قیمت ادا کی تھی لیکن یہ تو فراڈ ہے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 32 |
+
{"text": "کیا آپ مجھے اپنا ہیڈ آفس کا پتہ بتا سکتے ہیں؟ مجھے کچھ پوچھنا تھا۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 33 |
+
{"text": "mere account se suspicious activity ho rahi hai, I think someone else is using it. Please block it immediately.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 34 |
+
{"text": "Can't log in to my account. Email aur password theek hai phir bhi invalid credentials error de raha hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 35 |
+
{"text": "Mera parcel ORD-56789 abhi tak nahi aaya. Can I pick it up from your nearest collection point or hub instead?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-56789", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 36 |
+
{"text": "Main mobile number verify nahi kar pa raha, OTP send hota hai but verification fail ho jata hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 37 |
+
{"text": "پیمنٹ فیل ہو گئی ہے لیکن میرے بینک اکاؤنٹ سے پیسے کٹ گئے ہیں، اور آرڈر کنفرم نہیں ہوا۔ براہ کرم چیک کریں.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 38 |
+
{"text": "Abhi tak product ship nahi hua, mujhe cancel karwa ke paise wapis chahiye. mood change ho gaya hai.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 39 |
+
{"text": "Bas check kar raha tha ke ye chat work karta hai ya nahi. It works, good.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 40 |
+
{"text": "Can you guide me how to return an item? Order ORD-00112 was a gift and it's too big.", "category": "refund_return", "urgency": "low", "entities": {"order_id": "ORD-00112", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 41 |
+
{"text": "Mera account block ho gaya hai, kya karo? Login nahi ho raha kuch bhi try kar raha hoon.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 42 |
+
{"text": "sirf test kar raha tha, ignore this message please.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 43 |
+
{"text": "The 'Gaming Laptop Pro' is out of stock. When will it be available again? Can I pre-order it? I really need it soon.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Gaming Laptop Pro", "account_email": null, "sentiment": "neutral"}}
|
| 44 |
+
{"text": "I want to update my registered email ID. Purana wala ab use mein nahi hai. Please guide me through the process.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 45 |
+
{"text": "ORD-34567 k delivery driver ka call aaya tha but I missed it. Ab woh dobara kab tak try karega?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-34567", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 46 |
+
{"text": "مجھے اپنا آرڈر نمبر ORD-55112 ابھی تک نہیں ملا ہے۔ اس کو 6 دن ہو گئے ہیں جبکہ ڈیلیوری ٹائم 3 دن کا تھا۔ براہ کرم چیک کریں کہاں ہے۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-55112", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 47 |
+
{"text": "My account shows a pending charge from last week but order cancel ho gaya tha. Kab tak refund aayega?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 48 |
+
{"text": "Mujhe ye watch pasand hai but golden dial mein. Kya golden dial available hai is model mein? Ya sirf silver hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 49 |
+
{"text": "Mera refund amount kam aaya hai, maine pura product wapis kiya tha but half refund diya hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 50 |
+
{"text": "Tracking says delivered for order ORD-55987 but I haven't received anything. This is serious, it was a DSLR Camera Lens.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-55987", "product_name": "DSLR Camera Lens", "account_email": null, "sentiment": "negative"}}
|
| 51 |
+
{"text": "Mujhe ek payment confirmation mili hai for an item I never ordered. Please check this unauthorized transaction on my account. Ye kya masla hai?", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 52 |
+
{"text": "Mobile ki charging speed bohat slow hai, fast charger bola tha but it takes HOURS to fully charge. This is not what was advertised.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 53 |
+
{"text": "These wireless headphones ki sound quality bohat low hai. Bass bilkul bhi nahi hai aur connectivity issues bhi aa rahay hain.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wireless Headphones", "account_email": null, "sentiment": "negative"}}
|
| 54 |
+
{"text": "Payment options kya hain? Credit card ke alawa bhi kuch hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 55 |
+
{"text": "yaar this service is really bad. I'm waiting for a call back for like ages now. Please check karen.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 56 |
+
{"text": "Mera account login nahi ho raha. Password reset kiya hai phir bhi invalid username password dikha raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 57 |
+
{"text": "The website is extremely slow on mobile browser. Pages take over 30 seconds to load.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 58 |
+
{"text": "My new fridge is not cooling at all. It was delivered yesterday and now it's just a big box. This is unacceptable!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 59 |
+
{"text": "میری اجازت کے بغیر میرے اکاؤنٹ سے 1500 روپے کٹ گئے ہیں۔ میں نے کوئی خریداری نہیں کی تھی۔ براہ مہربانی تحقیقات کریں اور رقم واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 60 |
+
{"text": "Bed sheet ka colour picture se thoda different hai, utna bright nahi hai jitna website par lag raha tha. Thora dull hai. Khair, chalta hai.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 61 |
+
{"text": "My app pe product images load nahi ho rahi hain, sirf blank space dikh rahi hai. Especially 'women's fashion' categories mein. Please check karen, bari mushkil ho rahi hai purchase decide karne mein.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 62 |
+
{"text": "کیا میں اپنے آرڈر کی ڈیلیوری کا ٹریک نمبر حاصل کر سکتا ہوں؟ مجھے اسٹیٹس چیک کرنا ہے۔", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 63 |
+
{"text": "maine aik order kiya tha payment fail ho gayi but mere account se paisay cut gaye hain. bank statement mein transaction show ho rahi hai. yeh kya masla hai?", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 64 |
+
{"text": "Power bank charge hi nahi ho raha, poori raat lagaya tab bhi 0% hai. Kya fayda aise product ka?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 65 |
+
{"text": "I paid for express delivery for my order ORD-77112 but I'm still waiting after 3 days. Kya faida hua phir extra pay kar ke? Electric Kettle jaldi chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-77112", "product_name": "Electric Kettle", "account_email": null, "sentiment": "negative"}}
|
| 66 |
+
{"text": "My login details aren't working. I tried forgot password but no email received. Can you please check my account?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 67 |
+
{"text": "I need to talk to someone from customer service, but I can't find a phone number. Can you provide contact details for support?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 68 |
+
{"text": "Order cancel ho gaya hai lekin paisay abhi tak wapas nahi aaye. kab tak refund milega?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 69 |
+
{"text": "hello, agar main abhi order karoon tau Lahore mein kitne din mein deliver ho jaayega? I need it urgently by Friday.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 70 |
+
{"text": "میں اپنی کارٹ میں کوئی آئٹم شامل نہیں کر پا رہا۔ جب میں \"Add to Cart\" بٹن پر کلک کرتا ہوں تو کچھ ہوتا ہی نہیں ہے۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 71 |
+
{"text": "Can I return an item that was purchased during a flash sale? What are the conditions for such returns?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 72 |
+
{"text": "میں نے اپنا آرڈر ORD-33100 واپس کر دیا تھا لیکن ابھی تک ریفنڈ نہیں ملا۔ براہ کرم مجھے بتائیں کہ ریفنڈ کب تک ملے گا؟ شکریہ۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-33100", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 73 |
+
{"text": "I received a faulty hair dryer with my order ORD-77889. I need a full refund or a replacement immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": "Hair Dryer", "account_email": null, "sentiment": "negative"}}
|
| 74 |
+
{"text": "Mere account se 3 times charge ho gaya hai for same order. This is completely unacceptable and a major billing error. Please fix it immediately!", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 75 |
+
{"text": "Mujhe jo parcel mila hai ORD-10112 woh damage tha. Box phata hua tha aur andar product bhi kharab hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-10112", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 76 |
+
{"text": "یہ سیرم ایکسپائرڈ ہے! بوتل کی سیل بھی ٹوٹی ہوئی ہے۔ میں نے ابھی کھولا اور اس کی تاریخ دیکھی، یہ دو ماہ پہلے ہی ختم ہو چکا ہے۔ فوری ریفنڈ چاہیے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 77 |
+
{"text": "Just wanted to say thanks for the quick response last time, even though it wasn't about an order. Good job!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 78 |
+
{"text": "مجھے لگتا ہے میرے اکاؤنٹ پر غیر معمولی سرگرمی ہوئی ہے۔ کسی نے میری اجازت کے بغیر لاگ ان کیا ہے۔ براہ کرم مدد کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 79 |
+
{"text": "Size bahut chhota aaya, main ne L order kiya tha par M jaisa hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 80 |
+
{"text": "Login nahi ho raha hai. 'Invalid Credentials' show ho raha hai bar bar, jabke password theek hai. Please help!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 81 |
+
{"text": "Ye jo headphone hain inka noise cancellation feature kaisa hai? Specifications mein clear nahi likha, please guide.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 82 |
+
{"text": "The app is extremely slow and keeps freezing. It's been like this since yesterday's update. Please fix it.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 83 |
+
{"text": "Mera account block ho gaya hai, I tried multiple wrong passwords, so I guess that's why. Please unblock it as soon as possible.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 84 |
+
{"text": "The noise cancelling on these headphones is pathetic. Can still hear everything around me. It was advertised as \"superior noise cancellation\".", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 85 |
+
{"text": "Main ne wrong size order kar liya, can I exchange for a smaller one? Difference pay kar dunga.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 86 |
+
{"text": "I need to know if this specific projector is compatible with a Mac and also an Android phone. My event is tomorrow evening, please tell me fast!", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 87 |
+
{"text": "Cash on delivery option hai kya is product ke liye? Kuch products pe nahi hota?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 88 |
+
{"text": "mere card se 500rs cut gaye hain lekin maine koi order nahi kiya. ye fraud lag raha hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 89 |
+
{"text": "Kya aap easy installment plan offer karte hain kisi bhi bank ke credit card pe? Mujhe ek Samsung LED TV lena hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Samsung LED TV", "account_email": null, "sentiment": "neutral"}}
|
| 90 |
+
{"text": "Return policy kya hai? Agar size na aaya to wapis kar sakte hain?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 91 |
+
{"text": "kisi ne mera registered phone number change kar diya hai account se, ab OTP nahi mil raha. urgent!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 92 |
+
{"text": "The dress I received is not the color I ordered. I specifically chose royal blue, but this looks more like a dull navy. Very disappointed with the discrepancy.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 93 |
+
{"text": "Hi, I'm trying to reach customer support. Is this the right place? Oh wait, found the contact number. Sorry for the bother.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 94 |
+
{"text": "Ye ek test message hai. Please ignore karen.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 95 |
+
{"text": "Main ne ghalti se do bar ek hi product order kar diya tha, ek ka refund chahiye. Order ID bhi same hai, shayad quantity double ho gayi.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 96 |
+
{"text": "Kia easy monthly installments (EMI) available hain Bank Alfalah credit cards per for this laptop? Ya sirf select products par hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 97 |
+
{"text": "meri wishlist se items gayab ho gaye hain. Kal tak theek thi, aaj subah dekha toh sab khaali tha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 98 |
+
{"text": "Order ORD-54321 ka bill galat aaya hai. Product 1500 ka tha lekin mujhse 1800 charge hue hain. Yeh kiya fraud hai? Refund the extra amount.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 99 |
+
{"text": "Main payment nahi kar pa raha, card details daal ke confirm karta hoon to error aa jata hai har baar. Bohut masla ho raha hai, order complete karna hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 100 |
+
{"text": "I want to update my payment method for recurring orders. My current credit card is expiring next month. Can I change it to EasyPaisa or a new card?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 101 |
+
{"text": "Cooking oil order kia tha, bottle leaked thi, sara box kharab ho gaya. Please replace it.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 102 |
+
{"text": "refund kab tak credit hoga mere account mein? maine 5 din pehle return request ki thi ORD-11334 ke liye.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11334", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 103 |
+
{"text": "I am trying to add my debit card for payment, but the system keeps declining it. Is there an issue with my account settings? It worked fine before.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 104 |
+
{"text": "My new smartphone charger is not working, it's not charging my phone at all. Please replace it immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 105 |
+
{"text": "Will you restock the 'Crimson Red Silk Saree' soon? I've been waiting for it. Please let me know the estimated time.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Crimson Red Silk Saree", "account_email": null, "sentiment": "neutral"}}
|
| 106 |
+
{"text": "Mera order ORD-66006 aaj hi deliver ho gaya hai. Bohut shukriya, service achi thi!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-66006", "product_name": null, "account_email": null, "sentiment": "positive"}}
|
| 107 |
+
{"text": "THIS IS URGENT! My account is blocked! I can't log in! Please help me!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 108 |
+
{"text": "Please share the updated tracking information for my order. It's been stuck on 'in transit' for two days.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 109 |
+
{"text": "Mera account block kar diya gaya hai. Jab bhi login karta hoon \"too many attempts\" likha aata hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 110 |
+
{"text": "i cannot update my shipping address. the save button for my profile settings at ali.raza@email.pk is not responding. This is urgent.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "ali.raza@email.pk", "sentiment": "negative"}}
|
| 111 |
+
{"text": "YE KYA HAI? Mera order kahan hai? Oh wait ye galat app hai. Sorry.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 112 |
+
{"text": "Plz help me I don't know what to do... actually never mind I figured it out.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 113 |
+
{"text": "My password reset link from your website is not redirecting me to the correct page. It just shows a generic error message after clicking. Can you assist?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 114 |
+
{"text": "Agar product damaged receive ho to uski return ya replacement policy kya hai? Last time ek item broken aaya tha.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 115 |
+
{"text": "mere account se 1500 cut gaye hain, main ne koi order nahi kiya. yeh kya ho raha hai? foran check karo.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 116 |
+
{"text": "Shirt pe ek bara stain laga hua hai jab delivery mili. Ye to defective piece hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 117 |
+
{"text": "My order ORD-78901 is stuck. Payment failed 3 times even though my card details are correct. Why is your system not working?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 118 |
+
{"text": "The table arrived with a scratch on the top. I don't want to return the whole thing, but can I get a partial refund for the damage?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 119 |
+
{"text": "My tracking link is not working for ORD-33009. Please update me, when will my package arrive?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-33009", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 120 |
+
{"text": "Koi current discount code ya promotion available hai? Eid ke liye kuch shopping karni hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 121 |
+
{"text": "Mai apna username bhool gaya hoon, kya procedure hai retrieve karne ka?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 122 |
+
{"text": "Delivery boy ne call ki thi, lekin main ghar pe nahi tha. Kal ya parson delivery reschedule kar sakte hain?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 123 |
+
{"text": "App update kiya tha kal, uske baad se notifications aana band ho gayi hain. Koi sale offer ya order status update nahi mil rahi.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 124 |
+
{"text": "I want to return an item, what's the procedure? Aur pickup services available hain?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 125 |
+
{"text": "Mera order abhi tak deliver nahin hua. Tracking info is not updating since 2 days. What's the status?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 126 |
+
{"text": "mera order place nahi ho raha. Payment cut ho gayi but order confirmation nahi aayi. Order ID: ORD-78901. Please check!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 127 |
+
{"text": "Ye mobile cover mere phone model ke liye fit nahi ho raha. Listing mein compatibility galat mention ki hui hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 128 |
+
{"text": "My order history page shows an error every time I try to load it. Server error 500 aa raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 129 |
+
{"text": "Refund kab tak aayega? Mujhe 10 din ho gaye return submit kiye huye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 130 |
+
{"text": "Yaar, ye website itni slow kyun hai? Kuch open hi nahi ho raha. Fix it please!", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 131 |
+
{"text": "Payment hogai hai mere account se but order ORD-77889 confirm nahi hua. Mera balance cut gaya hai please check karein.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 132 |
+
{"text": "I need to link my new mobile number to my existing account, purana number ab use nahi karta. Option kahan hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 133 |
+
{"text": "Hello team, just checking if my previous query was registered. I think it got resolved, but wanna confirm.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 134 |
+
{"text": "Mug handle tuta hua aaya hai, isko replace karwa den. Packaging theek nahi thi.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 135 |
+
{"text": "My app notifications are not working. Mujhe order updates ya new deals ki alerts nahi aa rahin.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 136 |
+
{"text": "mera account login nahi ho raha hai. password reset karun to OTP nahi aa raha. kya problem hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 137 |
+
{"text": "When will my order ORD-66231 be shipped? It's been pending for two days now. Just looking for an estimated dispatch date.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-66231", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 138 |
+
{"text": "Mera order ORD-99876 ab tak nahi mila, tracking bhi stuck hai 'on its way' pe. Pata chalain kab tak deliver hoga? Bahut zaruri hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-99876", "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 139 |
+
{"text": "The instruction manual for the bookshelf is extremely confusing. It took me hours to figure out how to assemble it, and some parts don't seem to fit perfectly.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 140 |
+
{"text": "میں اپنا رجسٹرڈ ای میل ایڈریس تبدیل کرنا چاہتا ہوں۔ پرانا ای میل اب استعمال میں نہیں ہے۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 141 |
+
{"text": "Mera parcel kab tak deliver hoga? Mujhe kal chahiye tha actually.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 142 |
+
{"text": "I bought this as a gift but the packaging was torn and dirty. Very embarrassing to gift something in this condition.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 143 |
+
{"text": "Kisi ne mera account access kar liya hai. Profile details change ho gaye hain aur aik ajeeb order bhi place hua hai. Please secure my account!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 144 |
+
{"text": "I am trying to unsubscribe from your newsletters but the link isn't working. This is very annoying.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 145 |
+
{"text": "Ye perfume original nahi hai. Scent bilkul different hai aur packaging bhi local lag rahi hai. I paid for the original brand!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 146 |
+
{"text": "Product galat bhej diya hai, this is not what I ordered. I want an immediate refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 147 |
+
{"text": "I pre-ordered the new smartphone ORD-20223. What's the expected delivery date for pre-orders? Just curious.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-20223", "product_name": null, "account_email": null, "sentiment": "neutral"}}
|
| 148 |
+
{"text": "I am unable to login to my account, password reset link sent to my email is not working, it says 'invalid token' every time.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 149 |
+
{"text": "YAAR YE KYA HAAL HAI? I received an empty box! Mera product kidhar hai? I need a full refund right now, this is unacceptable!", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 150 |
+
{"text": "An unknown charge of 1200 PKR appeared on my bank statement. I did not authorize this transaction. Please investigate immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|
| 151 |
+
{"text": "Meri smartwatch chal hi nahi rahi hai. Box se nikali aur switch on karne ki koshish ki but nothing. It's completely dead on arrival, this is unacceptable!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
|