diff --git "a/train.jsonl" "b/train.jsonl"
new file mode 100644--- /dev/null
+++ "b/train.jsonl"
@@ -0,0 +1,1414 @@
+{"text": "I missed my delivery attempt for order ORD-93811, driver call nahi pick kar raha. Ab dobara kab aayega Smart Thermostat?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-93811", "product_name": "Smart Thermostat", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The app is extremely slow today. It keeps freezing and crashing when I try to scroll through categories. Please fix this soon.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میری آرڈر ہسٹری سیکشن میں کچھ بھی نظر نہیں آ رہا۔ میں نے حال ہی میں ORD-13279 نمبر کے ساتھ ایک آرڈر کیا تھا اور اب اس کا سٹیٹس چیک نہیں کر پا رہا۔ برائے مہربانی اس مسئلے کو حل کریں۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-13279", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "There is an incorrect additional charge on my bill. The total should have been Rs. 1200 not Rs. 1500.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main bas check kar raha tha ke ye message deliver ho raha hai ya nahi. Thanks!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Jo hair straightener order kiya tha, uski heating plates scratch hui hain and the power cord has a cut. Lagta hai used item bheja hai. This is unacceptable.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to create a new account but it says my email is already registered. I have never used this platform before. Please help.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "aapki website theek chal rahi hai. bus check kar raha tha ke load ho rahi hai ya nahi.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main ne express delivery select ki thi but 4 din ho gaye abhi tak nahi aaya. Extra paisay diye the express ke liye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order ORD-46049 ka aik item missing hai. Mujhe sirf 2 cheezen mili hain jabke order mein 3 theen. Where is the third item?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-46049", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account login issues aa rahay hain, but phir theek ho gaye. Pata nahi kya hua tha.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Apni payment details update karni hain. Purana card expire ho gaya hai. Naya add karna hai.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order return huye 5 din ho gaye hain, when will I receive the refund? Please check the status.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Quality bohat kharab hai, ek haftay mein hi color utar gaya. Paise zaya kar diye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے اکاؤنٹ سے بغیر اجازت پیسے کٹ گئے ہیں۔ یہ غلط ٹرانزیکشن ہے۔ فوری واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Loading spinner hi chalta rahta hai, page kabhi complete load nahi hota.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ میرا ایک ٹیسٹ میسج تھا، برائے مہربانی اسے نظر انداز کریں۔ شکریہ۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر واپس لینا ہے، کوالٹی اچھی نہیں ہے۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My return request was approved last week, but I haven't received my refund yet. Can you please check the status for order ORD-42099?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-42099", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My payment was declined even though I have more than enough balance. Can you check why?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "hello, can you tell me what is the estimated delivery time for orders in Karachi? I want to buy a TV but need it delivered fast.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Espresso Machine leak kar raha hai base se. Pehli baar use kiya aur pani bahar nikal gaya. Dangerous hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Espresso Machine", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-28290 for 'Mini Projector' has been showing \"Shipped\" for 5 days but no further updates. Is there a problem with the courier?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-28290", "product_name": "Mini Projector", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Agar mein abhi order karun, toh kitne days mein ship hoga to Lahore? Product ID is PROD-001.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میں نے ایک شرٹ آرڈر کی تھی لیکن سائز ٹھیک نہیں آیا۔ کیا اسے بدلوانے کا کوئی طریقہ ہے؟ آپ کی واپسی اور تبادلے کی پالیسی کیا ہے؟", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Laptop HP Pavilion I ordered stopped heating up after only two uses. This is unacceptable for a brand new product.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Laptop HP Pavilion", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe SMS par OTP nahi aa raha hai, network theek hai lekin. Alternative way kya hai verify karne ka?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account is locked, I tried too many times with the wrong password. Please unlock it.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Two-factor authentication ka code nahi aa raha, ab main account mein ja nahi pa raha.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Login nahi ho raha. mera password sahi hai but error aa raha hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "New account create nahi ho raha, it says \"Mobile number already registered\" but ye mera number nahi hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund jaldi chahiye, emergency hai. Payments stuck hain meri.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The sorting options on the product listing page are not working correctly. When I select 'price high to low', it doesn't sort the products at all. Please look into this minor bug.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe apne order history mein kuch old orders dekhne hain. Can you please guide me ke kahan se milen gay?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Can I return an item if I've already opened the packaging? The product itself is unused.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر واپس لینا ہے، ڈلیوری بہت دیر سے ہوئی اور اب مجھے اس کی ضرورت نہیں ہے۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "jo kitab bheji hai uski cover image alag hai aur thodi phati hui bhi hai. please check this.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The wrong item was delivered to me! My order ORD-21396 was for a Dress Shirt, but I received a red one. This is unacceptable.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-21396", "product_name": "Dress Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I'm planning to buy a new Webcam HD. Koi instalment plan hai ya 'buy now pay later' option available hai? Is it credit card only or JazzCash bhi hai?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": "Webcam HD", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you have any physical stores in Lahore? i want to check some items before buying online, ya pick-up option available hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere wish list items khud hi delete ho rahe hain. Jab bhi app open karta hoon to wish list empty milti hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں اپنا بلنگ ایڈریس تبدیل کرنا چاہتا ہوں۔ نیا ایڈریس اپ ڈیٹ کرنے کا طریقہ بتا دیں۔ میرے اکاؤنٹ میں کون سا ایڈریس رجسٹرڈ ہے؟", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "OTP code nahi aa raha mere registered mobile number par, do teen baar try kar chuka hoon.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can I update my payment details for future orders? Main apnay bank card ki information change karna chahta hoon. JazzCash set karna hai.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe apna current account balance janna hai aur ek brief statement. Can you send it to my registered email?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرے اکاؤنٹ کا ای میل تبدیل ہو گیا ہے، مجھے لاگ ان کرنے میں دشواری ہو رہی ہے۔ براہ مہربانی مدد کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mechanical Keyboard start hi nahi ho raha. Plugs check kar liye sab theek hain phir bhi on nahi hota.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Mechanical Keyboard", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apna account delete karna tha, but now I don't want to. Bas information chahiye thi.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Subscription fees pichle mahine se zyada aa rahi hai, kyun increase hui?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne galat product order kar liya, can you help me exchange it? Abhi tak use nahi kiya hai.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I'm stuck in an account verification loop. It keeps asking me to verify my email, even after I've done it multiple times. This is frustrating.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "New account create karna hai lekin email already registered bata raha hai. Main pehli baar signup kar raha hoon.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Is this available in other colors? I only see black and white on the listing but I need navy blue.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Why was my card charged 5000 PKR on 2024-07-15? I did not make any purchase on that date. This is an unauthorized transaction and needs immediate attention.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images are not loading on product pages, specially for \"Bluetooth Earbuds\". Sirf placeholder dikhata hai. This is happening on my laptop and mobile both.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Bluetooth Earbuds", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ کھل نہیں رہا۔ ایک مہینے سے لاگ ان نہیں کیا تھا۔ شاید غیر فعال ہو گیا ہے۔ براہ کرم اسے دوبارہ فعال کریں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order city mein aa gaya hai according to tracking, kab tak local delivery hogi?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ لاک ہو گیا ہے۔ میں نے کئی بار غلط پاس ورڈ ڈالا۔ اب کیا کروں؟", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Return policy kya hai aapki? Aur refund kitne din mein milta hai?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Thank you for your prompt reply to my previous query. It was very helpful!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I paid for priority shipping for ORD-38658. Abhi tak deliver nahi hua, jab ke kal tak ka promise tha. Where is my parcel?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-38658", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے پروڈکٹ واپس کر دی ہے لیکن مجھے ابھی تک ریفنڈ نہیں ملا۔ دو ہفتے ہو گئے ہیں۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Extra charges add kiye gaye hain total mein without any reason. Please check and fix karein.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Video review play nahi ho raha product page pe, thumbnail click karne par kuch nahi hota.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere account se do dafa charges cut gaye hain order ORD-40496 ke liye. Ye theek nahi hai. Ek charge wapas karein.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images load nahi ho rahin app main. Sirf blank boxes nazar aa rahi hain for the new winter collection.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The product page for \"Wallet\" is displaying a 404 error. I can't view the details.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wallet", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera parcel kab tak milega? Koi confirm time bata sakte hain kya?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "International shipping karte hain? Main Saudi Arabia mein hoon, yahan deliver ho sakta hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My refund for order ORD-88908 hasn't been credited to my account yet. It's been more than two weeks since the return. This is unacceptable.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-88908", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے ریفنڈ کا کیا بنا؟ دو ہفتے ہوگئے ہیں ابھی تک پیسے واپس نہیں آئے۔ آرڈر نمبر ORD-88908۔ جلد از جلد مسئلہ حل کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-88908", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund ka status kya hai? Order return kar diya tha 5 din pehle.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے اپنے اکاؤنٹ کا ای میل ایڈریس تبدیل کرنا ہے، پرانا ای میل اب استعمال میں نہیں ہے۔ کیا آپ اس میں میری مدد کر سکتے ہیں؟", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I just wanted to say your website is very user-friendly. Keep up the good work!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "aapki website par deals and discounts kahan milenge? i'm looking for offers on mobile phones, specially samsung models.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera jo shirt aaya hai, woh bohot tight hai. XL order kiya tha but it feels like a Medium. Can I exchange it for a bigger size or get a refund? Order number ORD-38658. My email is ali.farooqi@example.com", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-38658", "product_name": null, "account_email": "ali.farooqi@example.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "order ORD-38894 mein tax itna zyada kyun charge hua hai? mujhe iski explanation chahiye.", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-38894", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "New account activate nahi ho raha, email verification link kaam nahi kar raha, invalid keh raha hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "MERA ACCOUNT HACK HOGAYA HAI I THINK! I need urgent help! This is very serious! Please contact me immediately.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi support, I think I clicked on something by mistake. Please ignore this message. Thanks.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Agar product damaged received ho to what's your return policy? Can I get a full refund or is it only exchange available?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Vest has only 500GB usable space, not 1TB as advertised. This is false advertising.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Vest", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کسی نے میرا اکاؤنٹ ہیک کر لیا ہے، میری پروفائل پکچر بھی چینج کر دی گئی ہے۔ فوری کارروائی کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The dining chair set arrived but it's missing all the assembly hardware. I can't even put them together. This is very frustrating, I need the missing parts sent immediately.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kia aap log easy installment plans provide karte hain? Salary pe jo monthly deduction ho. Credit card nahi hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ بیلنس غلط دکھا رہا ہے۔ میں نے ایک آرڈر کینسل کیا تھا لیکن رقم واپس نہیں آئی۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just saw an email for \"Buy 1 Get 1 Free on Water Purifier\" but when I click it says page not found. Is it active? wait, its from 2022! My bad!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": "Water Purifier", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne product return kar diya hai lekin abhi tak confirmation nahi aayi. Please check.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Parcel kidhar hai? Order #ORD-10852 ka status update karo. bohat time ho gaya hai.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-10852", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Chaadar bohat patli hai, ek dafa dhonay ke baad hi iska kapra phatnay lag gaya hai. Bohat low quality hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "maine refund request ki thi do hafte pehle lekin abhi tak paisay wapas nahi aaye. mera order cancel ho gaya tha, kab tak milen ge refund ke?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "MERA ACCOUNT DEACTIVATE KYUN HO GAYA HAI? i'm not getting any explanation. i need to access my orders.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images are not loading on the app. It's just showing blank placeholders. I can't decide what to buy.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ki tasveeren load nahi ho rahi hain. Sirf text nazar aa raha hai, pictures missing hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "جو کتاب میں نے منگوائی تھی اس کے صفحات پھٹے ہوئے ہیں اور binding بھی ڈھیلی ہے۔ بالکل خراب حالت میں پہنچی ہے۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to create a new account, but it says \"invalid phone number format\" every time. What's the issue?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Someone tried to log in to my account from a different city. I got a security alert but couldn't change the password in time.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apna payment method change karna chahta hoon. Credit card ki jagah JazzCash use karna hai.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been temporarily suspended for unusual activity. I need urgent access to my orders. Please reactivate it.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to initiate a return for a gift I received. How do I proceed without the original invoice?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe ek call aayi thi ke mera parcel mere neighbor ne receive kiya hai. Can you please confirm the name of the person and the exact time it was delivered for ORD-13279? Thora doubtful feel ho raha hai.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-13279", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "kal mera parcel deliver hone aaya tha but main ghar pe nahi tha. Kindly reschedule my delivery for tomorrow evening. Order ID hai ORD-30927.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-30927", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment fail ho gaya hai but paisay bank se cut gaye. Transaction ID TXN-88203.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to cancel my subscription but it says I still owe for the next month. Why is there a pending bill after cancellation? This is not fair.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product deliver hua hai lekin it's completely shattered. I need an immediate refund and return pick-up.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App mein notifications ki setting save nahi ho rahi. Main disable karta hoon lekin next time khud ba khud enable ho jati hain. Ye bug theek karen. Meri email kamran_hussain221@mail.pk hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "kamran_hussain221@mail.pk", "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you confirm if my payment of Rs. 3500 went through for the laptop order? I haven't received any confirmation.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "How long does standard shipping usually take to Lahore? My order status just says confirmed.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website thori slow lag rahi hai aaj. Improve karen please.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I'm interested in your loyalty program. Could you please provide details about the benefits and how to enroll? I'm a frequent shopper.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Promo code lagaya tha checkout par lekin discount apply nahi hua. Poori payment kat gayi hai order ORD-23397 ke liye. Ye galat hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-23397", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The app notifications are not turning off from settings. Too many pop-ups every hour, it's getting irritating.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap mujhe bata sakte hain ke ye kya hai? Nahi, actually, mujhe nahi chahiye. Confused hoon.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account block ho gaya hai, login nahi ho raha. Kya issue hai?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Tracking show kar raha hai 'attempted delivery' but koi aya nahi, mein ghar par hi tha. Please re-schedule.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں اپنے اکاؤنٹ میں لاگ ان نہیں کر پا رہا ہوں۔ لگتا ہے میرا یوزر نیم یا پاسورڈ غلط ہے۔ براہ کرم مدد کریں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ignore my last message please, I was trying to reach someone else. My apologies.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order #ORD-22157 abhi tak nahi mila, tracking bhi nahi chal raha sahi se. Formal Shirt kab tak deliver hoga?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": "Formal Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے کسی شہر میں فزیکل سٹور ہیں؟ میں نے پروڈکٹ دیکھ کر خریدنا ہے۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Hello, I just placed order ORD-22677. Is it possible to add a power bank to this order before it ships?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-22677", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account seems hacked, there are some suspicious activities like login attempts from unknown locations, and an order (ORD-57053) was placed that I didn't make.", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "OTP codes receive nahi ho rahe mere phone number par jab login karne ki koshish karta hoon. \"Resend OTP\" bhi kaam nahi kar raha. My number is linked to komal_sheikh@proton.me.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "komal_sheikh@proton.me", "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے پاس کوئی ڈسکاؤنٹ کوڈ یا اسپیشل آفر چل رہی ہے؟ میں ایک نئی واشنگ مشین خریدنے کا سوچ رہا ہوں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My order ORD-40496 for a Smart Thermostat was charged twice. Ek payment successful hui thi, phir automatically doosri bhi cut gayee. Please fix this.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": "Smart Thermostat", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Account settings mein mera address change nahi ho raha, save button kaam nahi karta.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے ایک پری آرڈر (ORD-80285) کیا تھا جو ابھی شپ نہیں ہوا لیکن میرے اکاؤنٹ سے پیسے کٹ گئے ہیں۔ یہ کیسا سسٹم ہے؟ مجھے فوری وضاحت چاہیے۔", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-80285", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap order #ORD-26362 ki delivery time confirm kar sakte hain? Main ghar pe hi milna chahta hoon.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-26362", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My delivery address for ORD-59616 needs a small correction. Please add \"near xyz hospital\" as a landmark. The HDMI Cable is important.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-59616", "product_name": "HDMI Cable", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund pending hai for 15 days. Order number ORD-82358. Why is it taking so long? This is unacceptable!", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-82358", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, I'd like to know if it's possible to pick up my order directly from your warehouse in Karachi instead of waiting for standard delivery.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you offer any discount codes for first-time buyers? I'm planning to make a purchase soon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "The Sandwich Maker worked fine for two days, but now it's making a strange noise and the heat function is not working properly. It smells like something is burning inside. I need a replacement or refund immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Sandwich Maker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera return request approved ho gaya hai, but koi customer support representative pickup schedule confirm nahi kar raha. Plz help.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My old phone number lost ho gaya hai. Ab OTP ke liye new number update karna hai, kya procedure hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "New account bana nahi ho raha, error aa raha hai ki email already registered hai but mera nahi hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Is this \"Casual Blazer\" an original product or a first copy? I want to confirm authenticity before making a purchase.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Casual Blazer", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App bohot slow ho gaya hai latest update ke baad. Har page load hone mein time lagata hai. Data bhi zyada consume ho raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to confirm that my monthly subscription has been successfully cancelled and I won't be charged next month. Thank you for your service!", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Meri friend ko gift bheja tha lekin usko pasand nahi aaya. how can she return it and get a gift card instead of money back?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jab main products dekhta hoon to images load hi nahi hoti ya half load hoti hain. Net theek chal raha hai. 'Digital Camera' ki images bilkul nahi dikh rahi.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Digital Camera", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "We are looking to buy Microwave in bulk for our company event. Do you offer any corporate discounts or wholesale pricing? What's the minimum quantity?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Microwave", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is cosmetic item ki expiry date bohot qareeb hai, sirf next month ki. Itna kam shelf life wala product kaun deta hai?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Yaar this app is very slow today. I'm having trouble logging in.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Do you offer any bulk purchase discounts for corporate orders? We need 50 units of the branded mugs for an event.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Is product ka stock kab tak wapas ayega? Mujhe yellow colour mein large size chahiye tha. Please update karen jab available ho.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mjhe apne order ORD-19117 ka detailed invoice chahye. customer support pe bola tha mil jayega but still waiting.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-19117", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-16007 still shows 'out for delivery' since yesterday morning. Delivery boy ka number bhi nahi lag raha hai. I need this urgently!", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-16007", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received an SMS saying my account was charged PKR 1500 but I didn't make any purchase today. This is a fraudulent transaction and needs to be investigated immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi team, ye \"Flat 50% Off\" wali offer mere account pe kion show nahin ho rahi? oh wait, shaid expired ho gai hai. Sorry!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne payment kar di hai lekin order status abhi bhi pending hai. Paisay kat gaye hain.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "آپ کی ویب سائٹ کا ڈیزائن بہت اچھا ہے اور مجھے پروڈکٹس بھی پسند آئے۔ لیکن سرچ فنکشن میں بہتری کی ضرورت ہے، اکثر جو چیز ڈھونڈو وہ ملتی نہیں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "i want to cancel my order ORD-96674. It hasn't been shipped yet. Please process the refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-96674", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Light kharab nikli, on hi nahi ho rahi. Bilkul dead piece bheja hai aapne.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order abhi tak deliver nahi hua, par tracking mein returned to sender dikha raha hai. Refund kar dein please, mujhay ab yeh product nahi chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you... actually, I'll call instead. This is too complicated to type.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Email verify nahi ho raha, link pe click karta hoon to page not found aa jata hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ke saath manual nahi aaya, kaise use karna hai kuch pata nahi chal raha.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "How can i recover my account? I forgot my password and the recovery email is also not working.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My Rice Cooker arrived but the jug's lid is missing. How can I use it without the lid? Please send it ASAP.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Rice Cooker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri wishlist se products automatically delete ho gaye hain. Ab dobara add karne par bhi save nahi ho rahe.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I'm interested in buying the XYZ headphones but I'm concerned about authenticity. Is it 100% original? And what's the warranty period for electronics?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Search function kaam nahi kar raha, kuch bhi search karo to no results dikhata hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Filters kaam nahi kar rahe hain. Jab main price range set karta hoon toh irrelevant products bhi show ho rahe hain.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Lahore mein delivery kitne din mein ho jati hai normally? urgent chahiye koi cheez.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment method save nahi ho rahi, har baar details enter karni padti hain. It's very annoying.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The charger that came with the product is not working. It doesn't fit the charging port properly.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order cancel karne ki limit kya hai? Kab tak cancel kar sakta hoon ship hone ke baad bhi?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account login nahi ho raha. \"Invalid credentials\" ka error aa raha hai bar bar. Reset password bhi try kiya hai.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Saree ka fabric bilkul achha nahi hai. Photo mein shiny aur soft lag raha tha lekin real mein rough aur cheap quality ka hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I saw a new feature for \"express delivery\". Ye sab cities mein available hai ya sirf Karachi mein?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account freeze ho gaya hai, please help.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mera order ORD-22157 'shipped' show kar raha hai since 3 days but tracking update nahi ho rahi. Kya masla hai? Sandwich Maker urgently chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": "Sandwich Maker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "apni subscription plan ki details jaan-na chahta hoon. kab renew hogi aur kitne paisay lagenge?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "HELLO! I accidentally clicked on something or made a purchase on ORD-20459 but I don't see it in my orders list. WHAT IS HAPPENING? Oh wait... I think I was on a different site. MY BAD.", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-20459", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The material of the shirt is very low quality, not like what was shown in the pictures. This is not 100% cotton as described in the listing. False advertising.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund kab tak milega? Return process complete ho gaya hai.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I need this Rice Cooker delivered by Eid. If I order today, can you guarantee it will reach me on time? It's a gift for my brother. My Order ID would be ORD-98765 if I place it now.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Rice Cooker", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر ORD-23239 آج ملا ہے لیکن پیکج کھلا ہوا تھا اور اندر کی گھڑی ٹوٹ گئی ہے۔ یہ بالکل قابل قبول نہیں ہے۔ مجھے اس کا حل چاہیے۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23239", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri profile settings mein 'preferred language' change nahi ho rahi. I set it to English but it keeps reverting to Urdu. Can you check my account: saad_ali@mail.pk?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "saad_ali@mail.pk", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo product picture mein dikhaya tha aur jo aaya hai, dono mein zameen aasman ka farak hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے جو موبائل فون ملا ہے، وہ استعمال کرتے ہی بہت گرم ہو جاتا ہے۔ چارج کرتے وقت بھی یہ ایشو آ رہا ہے۔ مجھے لگتا ہے اس کی بیٹری میں مسئلہ ہے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mera parcel return karna hai, I received the wrong color. Plz guide me.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been temporarily suspended without any prior notice. Could you please provide details and reactivate it as soon as possible?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App constantly freeze ho jati hai jab mai items cart mein add karne ki koshish karta hoon. It's almost unusable now.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Products ki pictures load nahi ho rahi hain, sirf blank boxes nazar aa rahi hain. Mera internet theek hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں ایک عام سوال پوچھنا چاہتا تھا لیکن اب ذہن سے نکل گیا ہے۔ کیا آپ میرے اکاؤنٹ کی معلومات دیکھ سکتے ہیں؟", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received the wrong item. The description said 'blue' but I got a 'red' one. Please arrange a pick-up and process my refund promptly.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri app checkout k waqt freeze ho jaati hai, payment nahi ho rahi. Please fix this urgent!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery charges kitne hain? Free shipping ka criteria kya hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Just wanted to say I love your service! Any plans to add more traditional Pakistani jewelry to your collection? Would be great.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "My payment for order ORD-57053 is failing repeatedly. I've tried multiple times with different cards. Kya issue hai? Please help process it.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to report that sometimes the 'add to cart' button blinks for a second before adding the item. Not a big deal, but thought you should know. Otherwise, app is working great!", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "The delivery rider for my order ORD-31320 is asking for extra money. He says petrol ka kharcha hai. Is this allowed?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-31320", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Could you please provide an estimated delivery date for my recent purchase? I need it before the weekend.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera payment attempt fail ho gaya tha for order ORD-58521 but the amount has been deducted from my bank account. Check karein please.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-58521", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I think your app needs some improvements in the search filter section. Just a suggestion.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mere order ORD-19117 mein ek item (Wool Sweater) ki price galat show ho rahi hai. website pe 500 tha, billing mein 650 aa gaya.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-19117", "product_name": "Wool Sweater", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order kab tak deliver hoga? Mai shaam 5 baje ke baad hi ghar pe hota hu. Us hisaab se delivery plan kar dein.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Customer care se kaise baat karun? Aapki helpline busy aa rahi hai aur mujhe urgent information chahiye apne order ke baare mein.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے جوتے کا سائز چھوٹا ملا ہے، کیا میں بڑے سائز سے تبدیل کروا سکتا ہوں؟ آرڈر نمبر: ORD-37461", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-37461", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe koi notification nahi mil rahin app se, na sales ki, na order updates ki. Settings check ki hain, sab theek hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapka customer service contact number kya hai? Website pe sirf email support hai. Mujhe foran baat karni hai kisi representative se.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Customer service se baat kaise hogi? Koi live chat option hai ya sirf email hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "ye jo Iron hai, kia ye iphone 14 pro max ke saath compatible hai? product description mein mention nahi hai properly.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Iron", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Can I change my delivery address without logging in first? Mera account access nahi ho raha, temporary solution chahiye.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is clock ka alarm kaam nahi kar raha. Subah uthna hota hai aur ye bajta hi nahi. Product defective hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Book ki binding corner se thori damage ho gayi hai delivery mein. Packaging achi nahi thi.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "MY ACCOUNT KYUN BLOCKED HAI? MUJHE FORAN ACCESS CHAHIYE! Mera password accept nahi ho raha.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I was charged for an item that was cancelled from my order. Please reverse this charge immediately. This is unacceptable.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account bar bar wrong password ki wajah se block ho gaya hai. Ab login nahi ho raha.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My payment for order ORD-20459 failed, but amount has been deducted from my bank! Yeh kesa technical issue hai? Please resolve this ASAP. My email is kamranaslam@outlook.com", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-20459", "product_name": null, "account_email": "kamranaslam@outlook.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account automatically logout ho gaya hai aur ab login nahi ho raha. Kya masla hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Could you please provide information on your return policy for international orders? I'm planning to send a gift.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I keep getting logged out randomly while browsing. It's very frustrating to add items to cart and then lose them.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apne recent order ORD-80011 ka tax invoice chahiye. Meri company ke liye hai aur abhi tak receive nahi hua. Please send it to my email.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-80011", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jab main 'Space Heater' ka latest smartphone page open karta hoon, meri app crash ho jati hai. Ya phir checkout par jaate hi band ho jaati hai, if the cart has multiple items. Please fix this bug, order place karna hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Space Heater", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں اپنا یوزر نیم بھول گیا ہوں۔ براہ کرم میری مدد کریں لاگ ان کرنے میں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Wrong item bheja hai, maine blender order kiya tha but juicer aaya hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I'm not sure if this is the right place to ask but does anyone know the weather in Lahore today?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product return kar diya hai, tracking number ye hai: PK123456789. Confirmation kab milegi?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Bus check kar raha tha ke mera account activate hua ya nahi. Lagta hai ho gaya hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "آپ کی ویب سائٹ پر لاگ ان کرنے میں مسئلہ ہو رہا ہے۔ کیا کوئی ٹیکنیکل ایشو ہے؟ مجھے اپنا پاسورڈ reset کرنے میں بھی مشکل آ رہی ہے۔", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to permanently delete my account from your platform. Please guide me through the process, I no longer wish to use your services.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The stitching on this is terrible, threads are coming loose everywhere. This will fall apart in a week.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri wishlist se items khud hi delete ho rahay hain. Maine 2 din pehle 5-6 'Air Fryer' add kiye thay, ab sirf 1 reh gaya hai. Please check karen, yeh kya masla hai? My email is tariq_hussain@email.com.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": "tariq_hussain@email.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Ye konsa shirt bheja hai? Color totally different hai from what was on the website. Picture mein black tha, ye grey hai. Refund chahiye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order agaya hai, thank you. Lekin tracking website pe abhi bhi 'out for delivery' show kar raha hai. Update kar dein please.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Online payment options kon kon si hain? Credit card accept karte hain kya?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you offer installment plans for expensive items? Aur kya credit card ke ilawa koi aur option hai for EMI?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Yeh ORD-99734 mera parcel kahan tak pohncha hai? Mujhe exact location pata karni hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-99734", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Just wanted to say your website layout is really user-friendly. Keep up the good work! No specific issue.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe OTP nahi mil raha login karne ke liye. Number sahi hai aur signal bhi hain, lekin koi SMS nahi aa raha. Pehle to kabhi aisa nahi hua, account access nahi ho raha.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "i used a discount code \"FLASH20\" but the price didn't change at checkout. is there any issue with my voucher? Ya koi minimum purchase criteria hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My transaction failed but the amount has been deducted from my bank account. Order status pending show ho raha hai. Please check kia masla hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order deliver ho gaya but uss mein ek item missing hai. My order was ORD-80011.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-80011", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Lahore mein usually kitne working days mein delivery hojati hai after order confirmation? I'm planning to buy a dress.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My estimated delivery date is tomorrow but I need to go out. Can I check with the rider first, if he's coming early for ORD-96674?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-96674", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe refund chahiye, product kharab aaya hai. Main wapis karna chahta hoon.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "meri new Winter Jacket ka strap pehle din hi toot gaya. bohat flimsy material hai.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": "Winter Jacket", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Parcel receive kiya hai, box poora damaged tha aur andar jo perfume ki bottle thi wo bhi thori leak ho gayi hai. The fragrance seems to be less because of the leakage. Packaging needs improvement.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I wanted to ask about your return policy for electronics, but I found it myself on the FAQ. Thanks anyway.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Yeh kya bakwas hai? Kabhi koi cheez theek nahi hoti! Bohat tang agaya hoon.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order abhi tak nahi mila, tracking bhi update nahi ho rahi. Kya masla hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Login nahi ho raha account mein. Bar bar incorrect password ka error aa raha hai, jabke mein theek password daal raha hoon.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received my order (ORD-17332) but one item is missing. The invoice shows it was supposed to be included.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-17332", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "جو کھانے کی چیز بھیجی ہے وہ ایکسپائر ہو چکی ہے، مہربانی کر کے واپس لیں یہ۔ یہ تو کوئی تاریخ ہی نہیں ہے استعمال کی!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery time slot kya hai? Mujhe ghar pe rehna hai parcel receive karne ke liye.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "PLEASE update my delivery address. Maine galat address daal diya tha order karte waqt. Ab new address hai Phase 7 Defence.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I think someone accessed my account. I received an email about a password change that I didn't initiate. Please help me secure it immediately.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I see an unauthorized charge of PKR 5000 on my credit card statement from your platform. I have not made any purchases recently. Please investigate and refund immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhe apni order updates ki notifications nahi mil rahi hain. Kya app ki settings mein koi masla hai?", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do baar deliver aaya but ghar pe koi nahi tha, ab dobara kab aayega?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The \"Add to Cart\" button for product \"Rice Cooker\" isn't working. It just flashes when I click it.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Rice Cooker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhe pichle mahine ka bill nahi mila. meri subscription ka invoice chahiye. check kar dein.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe order ORD-88908 ki delivery status check karni thi but app crash ho gayi. Wait, it's working again, sorry.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-88908", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Ye to bilkul duplicate maal hai, original brand nahi hai jo order kiya tha.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Password reset ka email nahi aa raha, spam check kar liya hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to say I love your service! Keep up the great work.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I tried to reset my password but the link I received in the email is not working. It says \"expired\" even though I just clicked it.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے اکاؤنٹ سے آرڈر ہوتے ہی نہیں، چیک آؤٹ پر ایرر آ رہا ہے اور پیج آگے نہیں بڑھتا۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order was supposed to arrive yesterday but still shows in transit. Delay ki wajah kya hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ek sawal tha... lekin abhi yaad nahi aa raha. Jab yaad aaega tab pooch lunga. Sorry.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine ek gift voucher purchase kia tha last month for my sister, but ab website pe show nahi ho raha. Kaise check karun uska balance?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered size 10 sneakers, but you sent me size 8. They are too small and completely unusable for me. Please arrange a return and send the correct size.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya ye Winter Jacket android phones ke sath compatible hai? Mujhe uski battery timing bhi janni hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Winter Jacket", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "What is the return policy for electronics? Agar product faulty nikla toh return ya replace ho sakta hai kya? Please guide.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The app has become very slow after the last update. It takes ages to load pages and switch between categories. Please optimize it.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine galti se double order kar liya tha. Ek order cancel kar ke refund chahiye. Is that possible?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My shipping address is incorrect for ORD-14208. Maine old address daal diya tha galti se. Please change it to Gulberg Lahore, House No. 123.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-14208", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya ye brand original hai ya replica? Website pe authentic likha hai but confirm karna hai.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر ابھی تک پہنچا نہیں ہے۔ ٹریکنگ بھی کام نہیں کر رہی ہے۔ برائے مہربانی چیک کر کے بتائیں کب تک ملے گا۔", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "assalam-o-alaikum, i want to know which payment methods you accept? like credit card, debit card, ya jazzcash/easypaisa bhi hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account deactivate ho gaya hai kyunki main kafi din login nahi kiya. Wapas activate karein.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order arrived completely empty. The package was sealed but there was no item inside. This is absolutely unacceptable! Where is my product?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pass black color mein wallets available hain? Mujhe aik Running Shoes chahiye jo compact ho. Kab tak stock mein aaega?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Running Shoes", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Eid sale kab shuru hogi? Mujhe Polo Shirt buy karne hain aur main deals ka wait kar raha hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Polo Shirt", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App har baar crash ho raha hai jab main payment page pe aata hoon. Kya karo?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya ye product available hai? Mujhe blue color chahiye medium size mein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Furniture aaya hai par ek leg gayab hai. Ab kaise assemble karoon? Poor quality control hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے physical store بھی ہیں؟ اگر ہیں تو لاہور میں کہاں کہاں ہیں؟ میں پروڈکٹ کو پہلے دیکھنا چاہتا ہوں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mai aapka regular customer hoon. kya aapki website pe koi loyalty program ya rewards points system hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Ye power bank bohat slow charge karta hai phone ko aur khud bhi full charge nahi ho raha. Lagta hai defective piece mil gaya hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product arrived broken, need a refund urgently. Iski packaging bhi damaged thi.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main nay kuch nahi kaha, ye theek hai. Sorry.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Do you have any physical stores or pickup points in Karachi? I would prefer to collect my order myself if possible.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aap log sirf Islamabad me deliver karte ho ya nationwide? Plz confirm. Oh, wait, FAQs me likha hai. My bad.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Someone tried to access my account last night, I got an unusual activity alert. Please secure my account.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can I reschedule my delivery for ORD-45094? I will be out of station next week. Please change the date.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-45094", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Thanks for the help! I really appreciate the quick response. Bahut shukriya!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main apna account permanently deactivate karna chahta hoon, kya process hai?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine order ORD-18676 cancel kar diya tha last night through the app. But aaj subah mere account se paise cut gaye hain. Yeh kaise ho gaya? Please check this urgently.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-18676", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "How do I initiate a return? The item doesn't fit properly, it's too loose. I need a smaller size or a refund.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My saved credit card details are not appearing at checkout. I have to enter them every single time. This is very inconvenient.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The shampoo bottle was poorly sealed and some of it leaked inside the box during transit. Half the product is wasted, pura box ganda ho gaya.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri account login nahi ho raha. Password reset bhi try kiya hai lekin koi email nahi aati. Ye kya masla hai? I can't access my account!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to update my registered phone number linked to my account for two-factor authentication. Can you guide me through the process?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I forgot my password and the reset link is not coming to my email address. Please help me access my account.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Laptop stand mein screws missing hain, assemble kaise karun? Product incomplete hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order status hasn't changed in 3 days. Ye abhi bhi processing pe hai. Kab ship hoga?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jab se product mila hai, chal hi nahi raha. On hi nahi ho raha. Bilkul dead hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to create a new account, but it keeps displaying an error message \"User already exists\" even though I've never signed up before.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apna sahi password daal raha hoon but it says 'invalid credentials'. Pata nahi kya issue hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Slow Cooker order kiya tha but box bilkul empty aaya hai. Sirf packing material tha andar, product gayab hai. Is this some kind of a joke?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Slow Cooker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Category page par kuch text overlap ho raha hai, bas thora sa visual glitch hai lekin batana zaroori samjha.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product return karne ka kya tareeka hai? Mujhe ek dress return karna hai. Guide kar den.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund abhi tak process nahi hua. Order ORD-19117 cancel kia tha aik hafte pehle. When will I get my money back? Iska status bata dain.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-19117", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Yeh to replica watch hai, original ki packing bhi nahi hai. Charging cable bhi local hai. Please check your vendors.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhy apni bank statement mein aik charge nazar aaya hai jo maine nahi kiya. yeh aapke platform se hai, amount 1850 Rs. please investigation karein.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Return pickup schedule hua tha but nobody came. My order ORD-84342. Please re-schedule, product is ready.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-84342", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "payment kardiya hai lekin order pending hai abhi bhi. mera balance cut gaya hai. jaldi theek karo warna mein complaint karunga.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer service team ka response time bohot acha tha. I'm really impressed with the quick reply. Thank you!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Apna username bhool gaya hoon, account kaise retrieve karun? Koi option nahi mil raha.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya mai apna payment method change kar sakta hu abhi jab order ORD-51246 pending hai? Cash on delivery se online payment pe shift karna hai.", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-51246", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received the wrong item. The color is not what I selected. Please arrange a return and send the correct one or process a full refund.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "New account create nahi ho raha, it keeps saying \"email already in use\" but I don't remember registering with fatima_abbasi@proton.me before. What should I do?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "fatima_abbasi@proton.me", "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhe galat notifications aa rahi hain aur jo purani hain woh clear nahi ho rahi. App settings mein bhi kuch nahi hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-28727 kal deliver hona hai, but mai shaam 6 baje se pehle ghar nahi honga. Kya delivery time adjust ho sakta hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-28727", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Yaar, ye app aajkal bohat slow chal rahi hai. Har time loading screen. Koi issue hai kya behind the scenes?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Password reset nahi ho raha, link bhejo to expired aa jata hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order #ORD-22157 abhi tak nahi mila, tracking bhi stuck hai 'out for delivery' pe 2 din se. Kya ho gaya hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Payment ho gayi hai for order ORD-18676 but order status abhi bhi pending dikha raha hai. Bank se message aa gaya hai that money has been deducted. Confirm karein please.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-18676", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The product is faulty, please arrange a pickup for return and process my refund as soon as possible.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine jo Vacuum Cleaner order kiye thay, woh expiry date se aik hafte pehle hi expired thay. Aur box bhi completely crushed tha.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Vacuum Cleaner", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account has been blocked! I can't access anything. This is urgent, please unblock it now.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا آرڈر نمبر ORD-28302 تھا، لیکن یہ بہت دیر سے ڈیلیور ہوا ہے۔ اب مجھے اس کی ضرورت نہیں، براہ کرم واپسی اور ریفنڈ کا انتظام کریں۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-28302", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mujhay apni payment details update karni hain. naya credit card add karna hai. procedure kya hai?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product ka colour bilkul match nahi kar raha picture se. Maine light blue order kiya tha par ye to dark blue hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account permanent suspend ho gaya hai, please help me reactivate it. Mujhe iski zaroorat hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhay galat product mil gaya hai. Main ne blue shirt order ki thi, black aayi hai. Wapis karna hai.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Just wanted to say your new website design is very clean and user-friendly. Good job!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe yeh product pasand nahi aaya, main ise wapis karna chahti hoon. Iska refund process kya hai?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The drone I ordered is not working at all. It doesn't even switch on. This is unacceptable for a brand new product.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App mein product images load nahi ho rahi hain, sirf blank boxes dikh rahi hain. Internet theek hai mera.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri wishlist se items khud hi delete ho rahin hain. Main ne 'DSLR Camera' add kiya tha but ab nazar nahi aata.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Box poora phata hua tha aur andar ka glass bhi crack ho gaya hai. VERY disappointed with the delivery.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I wanted to suggest adding a \"compare products\" feature on your website. It would be really helpful for choosing between similar items.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine payment ki JazzCash se, paisay cut gaye but order ORD-51246 still pending show ho raha hai. Please confirm the payment from your end.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-51246", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میں نے آرڈر نمبر ORD-42326 پر ایک موبائل فون کا چارجر منگوایا تھا لیکن وہ کام نہیں کر رہا۔ براہ کرم میرا ریفنڈ جاری کریں۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-42326", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account is locked after multiple failed login attempts. I need urgent access to my account to check my recent order.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mai apni billing address change karna chahta hoon. mera naya address hai Gulberg, Lahore. kaise karun?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product images load nahi ho rahin mobile app pe. Bas grey boxes dikhti hain. Maine \"iPhone 14 Case\" dekha tha, uski pictures bhi nahi aaraheen.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "iPhone 14 Case", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, I have a question about something but I think I found the answer. Thank you!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main product \"Gloves\" cart mein add nahi kar pa raha. Button click hi nahi ho raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Gloves", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri wife ka account lock ho gaya hai. She is unable to access it. Can you please unlock it for us? Email ye hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "This is a test message please ignore. Just checking if this system works.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The shoes are way too small, even though I ordered my usual size 9. I can barely get them on and they pinch my toes.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My new phone number update nahi ho raha. Old number pe OTP aa raha hai aur wo mere paas nahi hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا آرڈر ORD-44439 ڈلیور نہیں ہو سکا کیونکہ میں گھر پر نہیں تھا۔ اب اگلی ڈلیوری کب ہوگی؟", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-44439", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Are there any ongoing promotions for bulk purchases of Bluetooth Speaker? We're looking to buy a large quantity for our office.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Bluetooth Speaker", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Search results mein filters apply nahi ho rahay. Jab main 'price low to high' ya 'brand' select karta hoon, to koi change nahi aata. Bohat inconvenience ho rahi hai products find karne mein, especially for 'Dress Shirt'.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Dress Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "When will your new collection arrive? Wait, I don't even shop here. Why am I asking?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya is mobile phone par installments available hain? Aur kon kon se banks ke credit cards accept hotay hain for this payment method?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I placed two separate orders by mistake (ORD-86485 and ORD-22222). Can you combine them for single delivery to save shipping cost?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-86485", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe yeh dress chahiye lekin XL size mein. Kya available hai? Website pe out of stock show ho raha hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been temporarily suspended. I tried logging in multiple times with the wrong password. Please reactivate it.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا میں بعد میں فون کر سکتا ہوں؟ میرا سوال ابھی تیار نہیں ہے۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "ویب سائٹ بہت زیادہ سلو چل رہی ہے اور کبھی کبھار تو پوری طرح رسپانڈ کرنا چھوڑ دیتی ہے۔ ایک گھنٹے سے کوشش کر رہا ہوں آرڈر پلیس کرنے کی۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, can you please tell me what's the average delivery time for Lahore? I'm planning to place a new order soon.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Watch mein issue aa raha hai. Display flickering kar raha hai and battery drain ho rahi hai within 4-5 hours. Sirf 3 din pehle delivery hui thi. Warranty claim karwana hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I saw an ad for your \"Polo Shirt.\" Is it original and does it come with a local warranty? Some sellers give imported units without proper warranty.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Polo Shirt", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order abhi tak nahi aaya, 5 din ho gaye hain. Tracking bhi nahi chal raha hai. Kya ho raha hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account khul nahi raha, password bhool gaya hoon. Reset option bhi kaam nahi kar raha.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to update my registered phone number, my old one is no longer active.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Wishlist se items automatically remove ho jate hain after a day or so. Maine ek \"Casual Blazer\" add ki thi aur ab wo gayab hai. Plz check my account hassanmalik@gmail.com.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Casual Blazer", "account_email": "hassanmalik@gmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "The captcha on the login page is not working. I've tried 10 times and it keeps giving new images.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے کوئی فزیکل سٹورز بھی ہیں جہاں سے پروڈکٹ پک کی جا سکے؟ یا صرف آن لائن ڈیلیوری کرتے ہیں؟ مجھے لاہور میں کوئی سٹور لوکیشن چاہیے تھی۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aap bata sakte hain mera order ORD-24372 kab tak deliver hoga? Status me estimated date nahi hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-24372", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے اپنا آرڈر واپس کرنا ہے۔ پروڈکٹ ٹوٹا ہوا ملا ہے۔ جلد از جلد رقم واپس کریں۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My return request for order ORD-58521 was approved last week. Could you please provide an update on when the refund will be processed?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-58521", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "maIn Apne account se login nahin kar pa raha. password reset kia hai but it keeps saying invalid credentials. My email is ayesha.abbasi@example.com.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "ayesha.abbasi@example.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Jab main \"Noise Cancelling Headphones\" add karta hoon cart mein, the total amount changes unpredictably. Please fix it, I want to order jaldi.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": "Noise Cancelling Headphones", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Password reset link expired ho jati hai foran. Please help. Main login nahi kar pa raha apne account main.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App update ke baad se sahi kaam nahi kar raha, pehle theek tha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need a detailed statement of all my transactions for the last six months. Can you please send it to my registered email address?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "السلام علیکم، کیا آپ بتا سکتے ہیں کہ اس پلیٹ فارم پر واپسی کی پالیسی کیا ہے؟ شکریہ۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Iss dress ka fabric bilkul low quality hai, wash karnay se pehle hi threads nikal rahay hain. Bohut disappointment hui hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account email ab change ho gaya hai, par ye support chat kyu open ho gayi? Is this an automated message?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "How long does a refund usually take to process after a return? I sent back my item last week.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App update kiya hai, uske baad se login nahi ho raha. Har bar 'session expired' error aa jata hai. Pehle sab theek tha, please fix it.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aap se direct baat kaise ho sakti hai? Koi phone number ya live chat option available hai? Email ka reply bohat der se aata hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Could you please send me the invoice for my recent purchase, order ORD-40496, to my registered email address? I need it for my records.", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Hi, app crash ho gaya tha. Just wanted to report this. Mera order_id ORD-59616.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": "ORD-59616", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "ایپ بہت سست ہو گئی ہے۔ ہر چیز لوڈ ہونے میں منٹ لگ رہے ہیں۔ پہلے اتنی دیر نہیں لگتی تھی۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "How long does it usually take for an order to be processed and shipped? I need my parcel by next week.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے لاگ ان کرنے میں کچھ مسئلہ پیش آ رہا ہے۔ مہربانی فرما کر مدد کریں۔", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Ye Formal Shirt (ORD-60433) description se bilkul different hai. Isko wapis karna hai aur paisay wapis chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-60433", "product_name": "Formal Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "OMG! I just received an SMS about my order ORD-57053. But I didn't place any order. Wait, ye toh bank ka SMS hai, not from your platform. My bad.", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I can't log in to my account. 'Invalid credentials' error show ho raha hai, but mera password theek hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I paid for next-day delivery but it's been 3 days and my order (ORD-38658) still shows 'processing'. This is unacceptable!", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-38658", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order was delivered to the wrong address. The tracking shows a different street. What can be done?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The Espresso Machine I received is missing its base plate and power cord. I cannot use it. This is a crucial item for my daily use.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Espresso Machine", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ لوگوں کی کوئی آنے والی سیل ہے یا کوئی ڈسکاؤنٹ کوڈ موجود ہے؟ میں کچھ چیزیں خریدنا چاہ رہی ہوں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I need to change my delivery address for order ORD-88105. The current one is incorrect. Please update it urgently, I can provide the new address.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-88105", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My login credentials are not working after the recent app update. Is there a server issue?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں یہ پوچھنا چاہ رہا تھا کہ کیا آپ میری پروفائل میں کچھ تبدیلیاں کر سکتے ہیں؟ اوہ، دراصل میں خود ہی کر سکتا ہوں۔ شکریہ۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "MERA CREDIT CARD double charge ho gaya hai for same order. ORD-71349 ke liye do baar paisay cut gaye. This is unacceptable!", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-71349", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apna account permanently delete karna chahta hoon. Kya procedure hai? Please guide me.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Your website is incredibly slow when I try to access it from my mobile phone's browser. It takes ages for pages to load, especially product detail pages. Please optimize for mobile, it's very frustrating.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe ORD-99734 ki delivery time change karni hai. Kya main kal dopahar ko receive kar sakta hoon?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-99734", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo shoes order kiye the wo size 9 the, par jo milay hain wo bohat tight hain, lag raha hai 8 ya 8.5 hain.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "test test 123 Ignore this message please, galti se bhej diya.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe aik kurti pasand aayi hai, kya ye M size mein available hai? Aur iska red color bhi hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine light blue dress order ki thi, ye dark blue wali bhej di hai. Picture mein colour kitna acha lag raha tha aur ye totally different hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "پروڈکٹ کی تصاویر لوڈ نہیں ہو رہیں۔ صرف خالی جگہ نظر آ رہی ہے۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا آرڈر ORD-80011 ابھی تک نہیں پہنچا، مجھے یہ ہفتے کے آخر تک ہر صورت چاہیے۔ یہ ایک گفٹ ہے اور ٹائم نکل رہا ہے۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-80011", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account was charged twice for order ORD-79353. I only ordered once. Ye kya scam hai?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-79353", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "maine ek dress order kiya tha, woh bohat tight hai. isko chotay size mein exchange kar dein ya paisay wapis kar dein.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account lock ho gaya hai after too many failed login attempts. Please help me access it.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "OTP nahi aaya mobile pe, do baar try kiya already.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri delivery ka time change ho sakta hai? Mujhe sham 6 bajay ke baad chahiye.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "MERA ACCOUNT LOGIN NAHI HO RAHA. Kal naya phone liya tha, ab app open kar raha hoon to bar bar error aata hai. Pehle theek chal raha tha.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The product I received is completely different from the pictures on your website. It's a cheap replica, not the original brand.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I requested a refund for order ORD-18676 last week. Any update on when the amount will be credited back to my account? I need to know the status.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-18676", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered an Mechanical Keyboard but got a completely different product. This is unacceptable. I want a full refund immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Mechanical Keyboard", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jo cream order ki thi, uski tube phati hui aai hai. Adhi cream box mein nikli hui thi. Total loss.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Khajoor ka box aaya hai, uski expiry date pichle mahine ki hai. Ye kaise bhej diya aapne? Poore paise zaya ho gaye.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya return policy hai ap ki? Main ne ek shirt khareedi hai lekin size fit nahi aa raha.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I noticed my subscription for the 'Pro Plan' was renewed automatically this month. Can I change it to a yearly plan next time instead of monthly?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I deleted my account by mistake. Can you restore it? I have all my order history and saved addresses there.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے موبائل پر آپ کی ایپ کی نوٹیفیکیشنز نہیں آ رہی ہیں۔ میں نے سیٹنگز بھی چیک کی ہیں لیکن کوئی فائدہ نہیں۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا یہ پروڈکٹ کراچی میں ڈیلیور ہو سکتا ہے؟ مجھے ایک نیا کوکنگ رینج چاہیے اور یہاں سٹاک میں نہیں مل رہا۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے میرا آرڈر ORD-23239 غلط ملا ہے۔ میں نے Humidifier منگوائے تھے لیکن کوئی اور چیز آ گئی ہے۔ مہربانی کر کے اسے واپس لے کر صحیح آرڈر بھیجیں۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23239", "product_name": "Humidifier", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can I get gift wrapping for my order? I want to send a birthday present and add a personalized message with it.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میں بس جاننا چاہتا تھا کہ آپ کے customer support hours کیا ہیں۔ شکریہ۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Samsung Galaxy Tab arrived today, but its charger is missing from the box. I cannot even turn it on. This is unacceptable.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Samsung Galaxy Tab", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I ordered a Black shirt in XL size but you guys sent a blue one, and it's definitely L. This is unacceptable.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-11505 has only partially arrived. Sirf 2 items received hue hain, baaki 3 kab tak milenge?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-11505", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to sign up for a new account but it says 'email already registered'. This is my first time using this platform.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera last order ORD-13279 abhi tak nahi mila aur na koi tracking update hai. Delivery kab hogi? This is taking too long now!", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": "ORD-13279", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jab se laptop cooler use kiya hai, aur garam ho raha hai instead of cool. What's the problem? Bilkul kaam nahi kar raha.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My subscription was auto-renewed but I didn't want to continue. Maine cancel kar diya tha pehle hi. Refund kardo.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund process complete nahi hua abhi tak. 2 weeks ho gaye hain and my bank account is still empty. FIX THIS!", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhay two-factor authentication on karni hai but SMS code nahi aa raha mere number pe.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been locked. I tried to login several times but it says \"too many attempts\". Please unlock it urgently!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe black color ki dress chahiye thi par aap logon ne navy blue bhej di. Ab kya karoon? Totally wrong color.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "aap log easy monthly installments provide karte hain kia? I want to buy a laptop but need an installment plan. Kya koi specific bank cards required hain for EMI?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے آپ کی کسٹمر سروس سے رابطہ کرنا ہے۔ کیا یہ صحیح جگہ ہے؟", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I can't login, username or password incorrect aa raha hai. Kya issue hai?", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The Smart Thermostat i wanted to buy is showing \"out of stock\". Will it be restocked soon? Please notify me when it's available.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Smart Thermostat", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mera Sandwich Maker on hi nahi ho raha. pehle din hi kharab ho gaya hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Sandwich Maker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Yaar, ye website bohot slow hai. I can't even browse properly. Fix it, please.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Password reset ki email nahi mil rahi. Spam folder bhi check kar liya hai. Kya masla hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received a pop-up saying \"Limited time offer for new users\". Is this for me? I'm an old user.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "maine 2 tshirts order ki theen, ek pasand nahi aayi. wapis karni hai. return process kya hai? order ORD-10852.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-10852", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ فعال نہیں ہو رہا، لکھا آ رہا ہے کہ 'under review' ہے۔ کب تک یہ مسئلہ حل ہو گا؟", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund policy kya hai? Agar koi product pasand na aaye toh return ho jaati hai?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My order ORD-99354 arrived earlier than expected! Gloves ki delivery was so fast. Great service! Thank you.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-99354", "product_name": "Gloves", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "The product stopped working after 3 days. I followed all instructions but it just switched off and never came back on.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The footer section on the website looks misaligned on my mobile browser (Chrome, Android 12). It's not a critical issue but might affect user experience.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Size ka masla hai, medium chahiye tha lekin large agaya. Exchange ho sakta hai kya?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر #ORD-44974 ابھی تک کیوں نہیں ملا؟ Cotton T-Shirt کب تک بھیجا جائے گا؟", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-44974", "product_name": "Cotton T-Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Battery backup sirf 2 ghanta hai, listing mein 8 ghanta likha tha. Ye fraud hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to say thank you for the super fast delivery! My order (ORD-24622) arrived a day early. Excellent service!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-24622", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Muje jo drill machine mili hai uske bits complete nahi hain. The main drill machine is here but the accessory kit is missing some crucial parts.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order (ORD-22157) has been stuck at 'Shipped' for 7 days. This is not express delivery. Kya ho raha hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kuch nahi. Bas galti se tap ho gaya. Please ignore.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I want to update my payment details. My old credit card has expired and I need to add a new one for future purchases.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I'm planning to order 'Cargo Pants' to Gilgit. Do you guys deliver to remote areas and what are the charges and estimated time for ORD-48470?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-48470", "product_name": "Cargo Pants", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Meri Air Fryer ki billing zyada aa rahi hai is mahine. pichle mahine 999 tha aur ab 1200 cut gaye. Please explain this increase.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My prepaid mobile balance was deducted but I did not make any purchase. Yeh unauthorized charge hai. Please investigate.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The 'sort by price' option on the category page is broken. It's sorting randomly instead of lowest to highest.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera parcel wapis karna hai, galat item mil gaya hai. Mujhay refund chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے والٹ میں 1000 روپے ایڈ کیے تھے لیکن ابھی تک شو نہیں ہو رہے۔ ٹرانزیکشن آئی ڈی ہے: TXN-09876۔ یہ کیا مسئلہ ہے؟", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhe order ORD-69471 mein galat product mil gaya hai. Maine 'Wireless Mouse' order ki thi aur mujhe kids toy mila hai. Please arrange for exchange.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-69471", "product_name": "Wireless Mouse", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product damaged aaya hai, box totally crushed tha andar ka bhi toot gaya hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap return policy bata sakte hain? Main ek item wapis karna chahta hoon kyunki mera mind change ho gaya hai.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Bhai order ORD-21396 ka driver call kar raha hai keh address nahi mil raha. Please usay bolen keh Qasim Supermarket ke saamne wali gali mein aayen, ya mujhe driver ka number dein.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-21396", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product damaged aaya hai, maine photo bhi bheji hai. Abhi refund karo warna complaint karunga.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے جو ٹول کٹ منگوائی تھی، اس میں ایک اہم رینچ غائب ہے۔ یہ ناقص پروڈکٹ ہے اور مجھے اس کی فوری ضرورت ہے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے پاس کوئی فزیکل اسٹور ہے کراچی میں؟ میں ذاتی جا کر دیکھنا چاہتا ہوں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Yeh konsi quality bhej di hai? Totally damaged item. Refund my money ASAP!", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Sorry, I accidentally opened this chat. I don't have any specific query right now.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر ORD-44523 موصول ہو گیا ہے۔ سب کچھ بہترین حالت میں ہے۔ شکریہ!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-44523", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Purana phone number deactivate ho gaya hai, naya number account pe add karna hai. OTP purane pe ja raha hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The product description stated \"pure silk\" but the item I received is clearly a synthetic blend. This is misleading and I am very disappointed with the quality.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order mein ek item missing hai, bill pe toh likha hai (Face Wash) par bag mein nahi mila. Please check the shipment again.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jo color order kiya tha aur jo aaya hai, dono alag hain. Light blue manga tha dark blue aaya hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to cancel my order and get a full refund, it hasn't been shipped yet. Please confirm.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, my order ORD-57053 is set for delivery tomorrow but I won't be home. Can you please hold it for a day or deliver it after tomorrow?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera password reset nahi ho raha. Email par link aa raha hai but it's expired by the time I click.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My payment was successful but order still showing pending. JazzCash se payment ki thi, status update karein.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "آپ کا آن لائن چینل کیا ہے؟ کیا واٹس ایپ پر بھی آرڈر کر سکتے ہیں؟", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "meri login nahi ho rahi, wrong password bol raha hai jabke sahi enter kar raha hun. 3 baar try kiya, ab block hogaya hai account. help me!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Search results mein filter apply nahi ho rahe. Price low to high choose karta hoon lekin items random order mein aate hain. Bohot annoying hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account login nahin ho raha, what's the issue? Password reset kia hai but still same.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ordered a dress (ORD-75613) but the colour is not what I expected. Can I return it and get a refund?", "category": "refund_return", "urgency": "low", "entities": {"order_id": "ORD-75613", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Shalwar qameez ka fabric theek nahi hai, photo mein jo dikhaya tha us se bohat different hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mere account se rs 1500 cut gaye hain lekin maine koi order nahi kiya. ye fraud hai. foran wapas karo!", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا پارسل پھٹا ہوا ہے اور اندر سے چیز ٹوٹی ہوئی ہے۔ یہ کیسا سروس ہے؟", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا میں اپنی ادائیگی کا طریقہ تبدیل کر سکتا ہوں؟ کریڈٹ کارڈ کی بجائے ڈیبٹ کارڈ استعمال کرنا ہے۔", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe bas ye confirm karna tha ke aapki service hours kya hain. Mil gaya answer. Thanks!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "App bohot slow chal raha hai aj. Pages load honay main time lag raha hai, aur kabhi kabhi hang ho jata hai jab scroll karta hoon.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I applied a promo code (SUMMER20) on my order ORD-33417, but it looks like the discount wasn't applied. My final bill is still full price. Please check.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-33417", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account temporarily disabled ho gaya hai, recover karne ka procedure kya hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can I check the product quality in person before buying? Kya aapka koi physical store ya outlet hai Karachi mein for this specific fridge?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Ye to original product nahi lag raha. Iski packing aur quality bohat low hai. Jo website pe dikhaya tha wo bohat different tha. Fraud hai ye.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hello, I wanted to ask about the availability of the \"Pro Gamer X20\" Gaming Headset. It's showing 'Out of Stock' on the website. Koi idea hai kab tak restock hoga? I'm interested in buying.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My monthly subscription for the premium plan was supposed to be 999 PKR, but I was charged 1199 PKR this month. Why is there a price difference?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhay apni payment method update karni hai. bank transfer se jazzcash pe shift hona hai. guide kardo.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered the blue Wallet but you sent me a RED one. This is completely different, what should I do now? So disappointed.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wallet", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe yeh Mini Projector chahiye large size mein. website pe out of stock show ho raha hai, kab tak available hoga?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Mini Projector", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere account se do dafa payment cut gayi hai ORD-40496 ke liye. Sirf ek bar order kiya tha.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to confirm that my address change request for order ORD-58521 was successfully updated. Thanks!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-58521", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "What is your price match policy? I found this exact product cheaper on another site.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received a defective product, the screen is cracked. I want a full refund and I'll send this back immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Oops, my bad. Sent this to the wrong chat. Please disregard.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine order ORD-14208 kiya tha, payment bhi ho gai hai, lekin order history mein abhi tak pending show ho raha hai. Kya masla hai?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-14208", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Yaar, order ORD-91960 me maine 'Coffee Grinder' mangwai thi, but I received a 'Green Shirt'. What is this? I need to return it and get the right one.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-91960", "product_name": "Coffee Grinder", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mjhe order ORD-40496 ka refund chahye, Wallet phata hua mila hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": "Wallet", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhay apni pichli purchase ka invoice chahye. ORD-57053 ka. Meri email pe bhej dain.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "product \"Food Processor\" ki description mein formatting issue hai, text overlap ho raha hai. Not a big deal but looks unprofessional.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": "Food Processor", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mai order place nahi kar pa raha. When I click 'confirm order' button, page reloads.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am unable to log into my account. The password reset link is not working either, I keep getting an error message. Please help me access my profile urgently.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mere account se do baar paisay kat gaye hain aik hi order ke liye, yeh ghalat hai. refund chahiye jaldi.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے آرڈر ORD-19117 کیا تھا، براہ کرم اس کی ڈیلیوری کے بارے میں update فراہم کریں۔ کیا یہ ship ہو گیا ہے؟", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-19117", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Refund process kaise karte hain? Step by step bata dein.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I'm having trouble logging in. Could you please provide assistance? I seem to have forgotten my password.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is dress ki availability kab tak hogi? Mujhe large size black color mein chahiye, it's for an event next week.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "WHERE IS MY REFUND??? It's been over two weeks since I returned the faulty tablet. This is unacceptable!", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Your website search is so bad! i was trying to find \"Stylus Pen\" aur itna mushkil ho raha hai. Filters bhi theek se work nahi kar rahe.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Stylus Pen", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account suddenly block ho gaya hai, main login nahi kar pa raha. Koi reason bhi nahi bataya. Please help.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Any ongoing sales or discount codes available? I'm planning to buy some Polo Shirt and looking for good deals. Please share details if any promotions are live.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Polo Shirt", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I used a promo code \"SAVE20\" on order ORD-16007 but the discount was not applied. My total bill is higher than expected. Kindly fix this.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-16007", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The product is totally different from what I ordered. This is a scam! I need to return it immediately and get my money back.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Size guide kahan milegi? Mujhe apna exact size samajh nahi aa raha kaise check karun.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received a completely different watch model than what I ordered. The one shown on the website was silver, this one is gold with a different dial. This is incorrect.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I forgot my login credentials. Can you please guide me through the recovery process for my account?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "THIS APP IS TERRIBLE. Always glitches. I'm not even trying to do anything specific, just frustrated.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere account se double charge ho gaya hai ek hi order ke liye. 2500 rs do baar cut gaye.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to track my order but website pe order tracking ka option mil nahi raha. How can I track my parcel after placing an order?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App ka UI broken ho gaya hai latest update ke baad, buttons overlap ho rahe hain.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Do you guys have any loyalty program or reward points system for regular customers? I purchase a lot from your site and want to know if there are benefits.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My card expired last week, new card add karna hai account mein. Kindly guide karein.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "mera refund 5 din se pending hai. agar aaj process nahi hua to main consumer court jaunga. Order ID ORD-84342.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-84342", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ پروڈکٹ وہ نہیں ہے جو میں نے آرڈر کی تھی۔ ماڈل نمبر مختلف ہے۔ بدل کر صحیح بھیجیں۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received the wrong product. Maine Red shirt order ki thi but mujhe Blue shirt mili hai. Please arrange for an exchange.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hello team, I'm trying to find an old order, ORD-59010. But it's not showing in my history. Any ideas?", "category": "other", "urgency": "medium", "entities": {"order_id": "ORD-59010", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My profile details, especially my delivery address, are not getting saved after I update them. It keeps reverting to the old one. Please check account settings.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Bhai jaan, aapke paas electrician ki service available hai kya? Meri light kharab ho gai hai. Oh sorry, yeh galat number lag gaya.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe yaad nahi aa raha ke maine kaun si email se account banaya tha. Login nahi ho raha.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order history is empty. Maine recently ek order (ORD-88908) kiya tha, but ab kuch show nahi ho raha. Kya masla hai?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-88908", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main bas ye dekh raha tha ke chat kaam kar rahi hai ya nahi. Theek hai, shukriya.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "My account has been double charged for order ORD-22157. I only placed one order, why two deductions? This is unacceptable!", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The Espresso Machine I received is faulty, it's not heating properly. I want to return it and get a full refund. Order #ORD-22157.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": "Espresso Machine", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery rider ne call ki thi but I missed it. Mera parcel ORD-31175 hai, ab next attempt kab hoga?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-31175", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhy samajh nahi aa raha kyu paisay cut gaye, maine koi order nahi kiya tha. Yeh teen baar ho chuka hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just want to return the dress. mera mind change ho gaya hai. Abhi use nahi kiya.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I can't log in with Google sign-in anymore. It was working fine before but now it just spins and does nothing.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "What is the estimated delivery time for Lahore? I need this specific item by next Friday, is it possible?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر ہسٹری سیکشن خالی نظر آ رہا ہے جبکہ میں نے پچھلے مہینے کچھ آرڈرز کیے تھے۔ یہ کیا مسئلہ ہے؟", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap easy monthly installments (EMI) offer karte hain kisi bank ke through? mujhe ek naya Laptop HP Pavilion lena hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Laptop HP Pavilion", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account suspend kar diya gaya hai. Main login nahi kar pa raha. Kya reason hai? Fauran theek karein.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am unable to login to my account. Har bar 'invalid username or password' show ho raha hai even though I'm sure it's correct.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے میرا آرڈر نمبر ORD-79515 واپس کرنا ہے کیونکہ یہ سائز میں بہت بڑا ہے۔ کیا ایکسچینج ہو سکتا ہے یا رقم واپس ملے گی؟", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-79515", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki company mein koi job openings hain kya digital marketing ke liye? I'm an experienced professional. Ya phir affiliate partnership available hai?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The desk lamp I received is missing its power adapter. I cannot use it without the adapter. Please send a replacement ASAP.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Tracking dikha raha hai 'delivered' but mujhe kuch receive nahi hua. ORD-22157 ka status check karein immediately.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account open nahi ho raha, kya issue hai? Wait, shyd internet ka masla hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account is showing someone else's order history. I think there's a serious data issue.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ کپڑے دھوتے ہی سائز میں بہت shrink ہو گئے ہیں۔ بالکل فٹ نہیں آرہے اب۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "جو موبائل کور بھیجا ہے وہ میرے فون پر فٹ نہیں ہو رہا۔ یہ غلط ماڈل کا ہے۔ بہت پریشانی ہو رہی ہے اب۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hello, I received a notification but when I clicked it, this chat opened up. Kya ye koi new feature hai?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine ek watch li thi, uski warranty kya hai aur return policy kya hai? Agar defect nikla to wapis kar sakta hoon?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Naya account banane ki koshish kar raha tha, lekin error aa raha hai keh phone number already registered hai. Ye mera number nahi hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے پچھلے مہینے کا بل نہیں ملا۔ براہ کرم اسے میری ای میل پر بھیج دیں۔", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera air fryer aaya hai but uski body par dainth paray hain aur handle loose hai. Lagta hai parcel handling theek nahi hui.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I cancelled my order ORD-10075 yesterday but still got a charge notification today. This order was cancelled, why am I being billed for it?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-10075", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Naya account banane ki koshish kar raha hoon lekin \"invalid phone number\" ka error aa raha hai. Jabkay number sahi hai. Kya masla hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My wishlist se items gayab ho gaye hain. Kal theek the, aaj khali show ho rahi hai after login.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order ka tracking number share karo, mujhe khud check karna hai status.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Order ORD-88505 'delivered' show kar raha hai, but I haven't received anything at my address. Kya yeh galat address pe deliver ho gaya hai?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-88505", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "This is absolutely unacceptable! My order, ORD-52488, arrived completely shattered. It's a waste of money. I demand a full refund RIGHT NOW! What kind of quality control do you have? My email is hira.khan@hotmail.com.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-52488", "product_name": null, "account_email": "hira.khan@hotmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "mere account se do baar paisay kat gaye hain for same order ORD-40496. yeh kya masla hai? please check karein aur aik extra charge refund karein.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Oops, wrong button. Sorry for the message.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I accidentally ordered two of the same item. I only need one, so I'd like to return the extra one for a refund.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میں اپنے بلنگ ایڈریس کو اپ ڈیٹ کرنا چاہتا ہوں۔ میں نے نئی جگہ شفٹ کیا ہے۔ براہ کرم اس عمل میں میری مدد کریں۔", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "search results mein filters apply nahi ho rahe. Price range select karta hoon to kuch nahi hota. Bahut irritating hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The app is stuck on the splash screen and won't go past it. I've reinstalled twice already.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I tried to pay for order ORD-51246 but the payment failed. However, the money was deducted from my bank account. What's going on?", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-51246", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe ORD-88908 deliver hua hai aur Stand Fan toot gaya hai. Packing theek nahi thi. Kya karoon ab?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-88908", "product_name": "Stand Fan", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "bhai, I received the wrong product for order ORD-17593. Maine jo charger manga tha uski jagah earphone bheja hai. Please fix this soon!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-17593", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to return an item. It's unused and within the return window, I just changed my mind. What's the process?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے آپ کی سروسز کے بارے میں کچھ معلومات درکار تھیں۔ کیا آپ تفصیلات فراہم کر سکتے ہیں؟", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya main apna account permanently delete kar sakta hoon? Koi option nahi mil raha settings mein.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The product description says it's 100% cotton but the tag says 60% polyester. False advertising.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Do you ship to Peshawar? How many days does it usually take to reach there?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Filters kaam nahi kar rahe properly. Price range set karta hoon toh bhi irrelevant products show hote hain. bahot irritating hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The delivery guy marked it as delivered but nobody came to my house. This is the second time this has happened.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ye bedsheet set cotton ka hai ya mixed fabric? Agar 100% pure cotton hota hai to lena hai, warna nahi. Quality pe compromise nahi.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Could you please provide information on any ongoing discount codes or your customer loyalty program? I'm a frequent shopper here.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe help chahiye... nahi ruko... arey main kya keh raha tha... bhool gaya.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine 5 din pehle return request dali thi lekin abhi tak koi update nahi mili. Refund kab tak hoga?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The blanket I ordered feels much thinner and coarser than described. It's supposed to be \"ultra-soft fleece\" but it's clearly not. Very disappointed.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-41572 has been \"out for delivery\" since 9 AM. Abhi tak deliver nahi hua, it's 6 PM now. Kya scene hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-41572", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Your website search function is not working properly. I can't find 'men's shalwar kameez' by searching, only women's clothes show up.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Assalam o Alaikum, yeh chat kaam kar rahi hai ya nahi? Bus check karna tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product ki fitting theek nahi hai, zipper toot gaya pehle istemal mein hi.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to return this dress, the color is not what I expected. Kya refund process easy hai aur kitna time lagega?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My package says delivered but I checked everywhere. Nahi mila. Neighbour ko bhi pucha, unhay bhi nahi mila.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mujhe return process ke baaray mein guide kar dein? The item I received doesn't match the description on your website.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My Air Fryer was supposed to be 999 PKR, but I was charged 1200 PKR this month. This is incorrect. Please correct the billing.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ghalat deliver hua hai. Mujhe iska refund chahiye fauran.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Address galat bhej diya hai maine, woh purana tha. Naya address bhej raha hoon please update karo.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Could you please provide the tracking number for my recent order? I'd like to check its status myself.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Ek sawaal tha mera. App main koi naya feature aaya hai kya?", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "\"Agar aap mujhse contact karna chahte hain toh is number...\" Oh! Sorry. Galati se send ho gaya. Ignore this.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Meri login details kaam nahi kar rahin. Wait, ye toh main ne galat username daal diya tha. Ab theek hai.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I'm unable to update my shipping address in my profile settings. It keeps reverting to the old address after saving.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund policy kya hai? Kitne din mein wapis kar sakte hain?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo shoes aaye hain un par thoda sa scratch hai side mein. Itna bara issue nahi hai par new item mein ye expected nahi tha.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Smartwatch ka charger box mein se missing hai. Ghari chalay gi kaise? Please send it.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ek notification aai thi ke my account suspend ho gaya hai but ab nazar nahi aa rahi. Kya koi issue hai system main? Thora worried hoon.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My two-factor authentication is not working. The codes sent to my authenticator app are always incorrect. I cannot log in.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri Air Fryer cancel karni hai. Agle mahine se charge na ho. Maine use karna band kar diya hai.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": "Air Fryer", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "package phata hua mila hai, andar ki item bhi damaged hai. proof ke liye photos attached hain. please process a quick refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri app ki notification settings save nahi ho rahi hain. Main 'order updates' on karta hoon to thori der baad khud hi off ho jaati hain. Email pe alerts chahiye hote hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Apki customer service timing kya hai? Aur call pe kis number pe baat ho sakti hai? Live chat option bhi hai kya?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "پروڈکٹ کا معیار بہت کم ہے۔ پہلی دھلائی میں ہی رنگ اتر گیا۔ پیسے ضائع ہو گئے۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you please explain this charge of 150 Rs on my recent statement? I don't recognize this transaction. Order ID nahi show ho raha.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "just a minor display issue. product name 'Smartwatch Pro' ka text thora cut ho raha hai app main, desktop pe theek hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": "Smartwatch Pro", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "maine jo Wool Sweater mangwaya tha, woh toot phoot gaya hai. refund kar den please.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Wool Sweater", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere account mein kitne reward points hain? Aur mein unko kaise redeem kar sakta hoon? Is ka process kya hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe order cancel karna hai, abhi ship nahi hua hai. Paisay wapis kar do.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine return request dali thi 2 din pehle. Kab pick up hoga parcel?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My mobile cover bilkul wrong size ka aaya hai. It's too big for my phone. Please help!", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Is this the correct support channel? Oh never mind, I see the FAQ section now. All good.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Hi, I received a WRONG product. This is not what I ordered. I need to return it immediately and get a full refund. Mera order_id ORD-40496 tha, aur product description bhi galat hai. Please resolve this ASAP.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "spam spam spam spam", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My card payment is repeatedly failing on checkout for ORD-57053. It says \"technical error\" every time. I've tried multiple cards.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Pichle mahine (March 2024) ka bill/invoice chahiye. Meri company ko expense claim karna hai. Can you please send it to my email as soon as possible?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "What is the status of my refund for order ORD-88505? It's been 5 working days since I requested it.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-88505", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My return request was approved 5 days ago but I haven't received the refund in my account yet. Kitna time lagta hai?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے ابھی ایک آرڈر (ORD-18676) کے لیے ادائیگی کی ہے۔ براہ کرم تصدیق کریں کہ ادائیگی موصول ہو گئی ہے اور میرا آرڈر پروسیس ہو رہا ہے۔ شکریہ۔", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-18676", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "How long does it take for a prepaid order to be processed vs cash on delivery? Is there any difference?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account got suspended after I placed an order. I didn't do anything wrong. Please restore it.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The Espresso Machine I received is not working at all. No power. Totally dead on arrival. Kya bejte hain aap log?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Espresso Machine", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe order ORD-17593 ka tracking link nahi mil raha. Please provide it, I want to check the status myself.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-17593", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main apna username bhool gaya hoon. Email ID pata hai but username yaad nahi aa raha, recover kaise karun?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرے آرڈر کی ڈیلیوری میں بہت تاخیر ہو رہی ہے۔ دو ہفتے ہو گئے ہیں ابھی تک سامان نہیں آیا۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, I think I sent a message but it disappeared. Did you get it? Or maybe I didn't send it. Not sure.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I need an invoice for my recent purchase. Order ID ORD-20323. Can you please send it to my email as soon as possible?", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-20323", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aap easy installment plan offer karte hain credit card pe? Mujhe ek fridge buy karna hai. Bank alfalah card pe koi offer hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The filters on the product listing page are not working correctly. When I apply a filter for 'Electronics', the results don't change at all.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "ACCOUNT DELETED WITHOUT MY CONSENT. THIS IS UNACCEPTABLE. Restore my account immediately!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My invoice for the last purchase is missing. Can you please email it to me? Maine payment kar di thi but there's no receipt in my inbox.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے میرا رٹرن اسٹیٹس جاننا ہے، کب تک پیسے واپس ملیں گے؟ میں نے 3 دن پہلے ہی parcel واپس کر دیا تھا.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My return request has been pending for 5 days. Can someone please follow up on the status and tell me kab tak refund milega?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "This service is absolutely terrible! I've been trying to reach someone for an hour now. What is going on?", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے اپنے پچھلے مہینے کے بل میں ایک غلط چارج دیکھا ہے۔ میری رکنیت کا بل ہمیشہ 1500 روپے ہوتا ہے لیکن اس بار 2000 روپے آیا ہے۔ یہ اضافی 500 روپے کس چیز کے ہیں؟ براہ کرم وضاحت کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery boy aya tha but ghar pe koi nahi tha. Ab dobara kab tak aa sakte hain? Please reschedule for tomorrow.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "kya yeh support chat kaam kar rahi hai? Sirf check kar raha tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I'm concerned about my data privacy. What security measures do you have in place to protect customer information? Do you share personal data with third parties or advertisers?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Lagta hai someone hacked my account, because main reset password kar raha hoon to email receive nahi ho rahi. Please secure my account.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Login nahi ho raha hai. \"Invalid credentials\" error aa raha hai, but I'm using the correct password. Please check.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Push notifications are not working since the last update. I'm not getting order updates anymore.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "mera order ORD-88505 wrong item deliver hua hai. please tell me the return procedure.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-88505", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Website ka layout mobile browser mein kharab ho gaya hai. Buttons aur text overlap kar rahe hain, specially on the product description pages. Samsung S20 pe use kar raha hoon.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The HDMI Cable I received is not working at all. I tried it with multiple sockets and it's dead. Please replace it urgently.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "HDMI Cable", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to change the delivery address for order ORD-41572 immediately. The provided one is old. Please update it to my new address ASAP for the Sunglasses.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-41572", "product_name": "Sunglasses", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "How do I update my shipping address for future orders? I can't find the option in my account settings.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kisi ne mera account hack kar liya lagta hai, email change ho gaya hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "آفس چیئر کی ایک ٹانگ ٹوٹی ہوئی ہے جب میں نے اسے اسمبل کیا. یہ بالکل استعمال کے قابل نہیں ہے۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I requested a return for the wrong item but now I want to cancel the return request. The product is actually fine.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "My order ORD-19072 was supposed to arrive last week for a birthday gift and it's still showing as 'in transit'. This is completely unacceptable! Where is my package?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-19072", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account is compromised, I think. Login nahi ho raha and password reset karne pe kehta hai email not found, jabke pehle registered tha.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے غلط سائز کی شرٹ موصول ہوئی ہے۔ اسے واپس کرنا چاہتا ہوں اور صحیح سائز منگوانا ہے۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo moisturizer bheja hai uski expiry date next month ki hai. Itni jaldi expire hone wala product kyun de rahe hain? Ya to expired hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My payment for order ORD-23397 failed, but the money was deducted from my bank account. What's going on? Yeh foran theek karein ya refund dein!", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-23397", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے نہیں پتہ یہ کس بارے میں ہے۔ میں نے غلطی سے میسج بھیج دیا۔ معاف کیجیے گا۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera ek order ka masla hai. customer service se kaise baat karun phone pe? Chatbot samajh nahi aa raha. Bahut urgent hai.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Bhai koi sun raha hai? Bohot urgent baat karni thi! Jaldi karo please.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My account has been temporarily suspended. Can you please reactivate it? I have not violated any terms.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received the wrong color dress. I need to return this one and get the blue one I ordered.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "OTP for login is not coming to my registered mobile number. I tried re-sending it like 3 times but still nothing.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I ordered two items but only one was delivered. The other is still missing from the package.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Scratch hai product pe, laga hai kisi ne use kiya aur wapas pack kar diya.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to say your new app update is really good. Keep up the great work!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "The refund was processed but the amount is incorrect. I paid Rs. 2500 and only got Rs. 2000 back. Please check.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ کافی مگ پہلے ہی استعمال میں ٹوٹ گیا ہے، اتنی خراب کوالٹی کی توقع نہیں تھی۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "asdfghjkl testing testing", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Can you send me the invoice again? Pehla wala email mein nahi aaya, maybe wrong address pe gaya.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I cancelled my order ORD-57053 yesterday but I haven't received my refund yet. kab tak mil jayega? It's been more than 24 hours.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hello? Koi hai? Mujhe kuch poochna tha but ab bhool gaya.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine bus ye dekhna tha k website theek chal rahi hai ya nahi. Ok, chal rahi hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The color of the dress I received is completely different from what was shown on your website. It's not even close to the display picture.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "مجھے جو موبائل کور ملا ہے وہ ٹوٹا ہوا ہے۔ کناروں سے chipped ہے، استعمال نہیں ہو سکتا۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The filtering options on the website are not working correctly. When I apply a filter for 'Electronics', it shows clothes.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mai apna registered email address update karna chahta hoon, current email access mein nahi hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund pending hai. Cash on delivery order tha, ab bank account mein kaise ayega?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Discount code apply nahi ho raha checkout par. Error aa raha hai ke 'invalid code' jabke mein ne sahi enter kiya hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "What is your return policy for electronics? I purchased a Gloves but changed my mind, it's still sealed.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": "Gloves", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I just received my order ORD-26484, and the 'Coffee Mug' inside is broken. Packaging was not good. Please arrange a replacement immediately.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-26484", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My payment isn't going through. Card details theek hain but har baar transaction failed aa raha hai. Please check what's wrong.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ میرا پہلا آرڈر ہے، مجھے کچھ رہنمائی چاہیے تھی لیکن اب میں نے خود ہی سمجھ لیا۔ شکریہ۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "This is my third time contacting you about a damaged product. Order ORD-26829. The blender arrived broken. I demand a full refund immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-26829", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Promo code apply nahi ho raha. \"invalid code\" error de raha hai jabkay code bilkul theek hai. ORD-57053 par use karna tha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera parcel agaya tha but main ghar pe nahi tha. Courier ne note chora hai. Kab dobara ayega?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order wapis karna hai, size chhota hai. Exchange ho sakta hai kya?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Meri order ORD-18676 pe discount apply nahi hua. Promotional code 'SALE20' use kiya tha. Please check and refund the difference.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-18676", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I cannot log into my account. The password reset link is not being sent to my registered email address. This is very frustrating.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Parcel meri neighbour ko mila hai, confirm karna tha ke delivery ho gayi hai.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered the Smart Thermostat (ORD-93811) from Daraz.pk last Tuesday and waited all day for delivery. When the driver called, I was in the bathroom and missed it — by the time I called back, he wasnt picking up. I tried calling 4 times but no response. Now I have no idea when they will attempt re-delivery. This is very frustrating because I took a day off work specifically for this delivery. Can someone please tell me when the Smart Thermostat will be re-delivered?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-93811", "product_name": "Smart Thermostat", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The app has been extremely slow all day today. Every time I try to scroll through the categories, it freezes for several seconds and then crashes completely. I have to force close and restart the app every few minutes. I have tried clearing the cache and even reinstalling, but nothing helps. This makes it impossible to browse or shop. I filed a bug report 3 days ago but havent heard back yet. Please fix this soon, I need to place an order urgently.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے آرڈر ہسٹری سیکشن میں کچھ بھی نظر نہیں آ رہا، یہ بالکل خالی ہے۔ میں نے حال ہی میں ORD-13279 نمبر کے ساتھ ایک آرڈر کیا تھا مگر جب میں اس کا سٹیٹس چیک کرنے جاتا ہوں تو وہاں پر کوئی ریکارڈ موجود نہیں ہے۔ میں نے کسٹمر سپورٹ پر دو بار کال کی لیکن انہوں نے صرف یہ کہا کہ ہم دیکھ لیں گے۔ مجھے اپنے آرڈر کے بارے میں معلومات چاہیے۔ برائے مہربانی اس مسئلے کو جلدی حل کریں۔", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": "ORD-13279", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I noticed an extra charge of Rs. 300 on my latest bill. The total amount should have been Rs. 1200 as shown in the original order summary, but I was charged Rs. 1500 instead. I checked my bank statement and the deduction clearly shows Rs. 1500. I have no idea what this additional Rs. 300 is for. I called customer support but they put me on hold for 15 minutes and then the call dropped. Please look into this billing error and refund the extra amount.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main bas check kar raha tha ke ye message deliver ho raha hai ya nahi. Ghalati se send ho gaya, sorry! Aapka system theek chal raha hai, message deliver ho gaya. Thanks anyway!", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo hair straightener maine order kiya tha, uski heating plates pe scratches hain and the power cord has a visible cut. Lagta hai kisi ne pehle use karke wapas bhej diya tha. Yeh used item hai, brand new nahi. Maine customer support ko 3 baar call kiya har baar naye agent se baat hui aur sab ne kaha ke hum aapko call karenge. Kisine call nahi kiya. This is completely unacceptable. Mujhe replacement chahiye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to create a new account on your website but it keeps saying my email is already registered. I have genuinely never used this platform before in my life. I tried using a different email and that worked fine, but I really want to use my primary email address. I attempted to reset the password for the supposedly existing account but the reset email never arrived. Please help me figure out whats going on with this email address.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "aapki website theek chal rahi hai. main bas check kar raha tha ke ye load ho rahi hai ya nahi. test test test. sab theek hai, koi masla nahi. thanks!", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine express delivery select ki thi aur extra paisay diye the express ke liye. 4 din ho gaye hain lekin parcel abhi tak nahi aaya. Jab maine express option choose kiya tha to likha tha ke 24-48 ghanton mein deliver ho jayega. Maine customer service ko call kiya to unhon ne kaha ke normal delivery hi hogi. Phir maine express ke extra paisay kyun diye? Mujhe ya toh express delivery chahiye ya extra paisay wapas karo.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order ORD-46049 ka aik item missing hai. Order mein 3 cheezen theen lekin mujhe sirf 2 mili hain. Main ne parcel khola to andar sirf 2 items the. Maine delivery wale ko bata diya lekin usne kaha ke woh bas deliver kar raha hai. Aap logon se contact kiya to mujhe bataya gaya ke investigation chal rahi hai. 3 din ho gaye abhi tak koi update nahi aayi. Batayein teen wali cheez kab milegi?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-46049", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I was having login issues with my account earlier this week — it kept saying invalid password even though I was typing the correct one. I tried resetting the password twice but the reset link never arrived in my inbox or spam folder. Then suddenly after a few hours, it started working again on its own. I have no idea what happened or if it will happen again. Can someone check if there is something wrong with my account?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Apni payment details update karni hain. Purana card expire ho gaya hai is liye new card add karna hai account mein. Main payment settings mein gaya to wahan option to hai add card ka lekin jab main new card details enter karta hoon to error aata hai ke card add nahi ho sakta. Maine 3 baar try kiya aur har baar fail ho gaya. Kya app mein koi technical issue hai ya main kuch galat kar raha hoon?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order return huye 5 din ho gaye hain aur maine abhi tak refund nahi mila. Return request approved tha aur courier bhi aake parcel le gaya. Tracking ke mutabiq parcel bhi unke warehouse tak pahunch gaya hai. Ab main puchti hoon to kehte hain ke refund process ho raha hai. Kitne din lagein ge? Mujhe paison ki zaroorat hai. Please check the status and expedite the refund.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Is product ki quality bohat kharab hai, ek haftay mein hi color utar gaya. Maine sirf do baar pehna tha aur dhoya bhi nahi tha, phir bhi fabric ka color completely faded ho gaya hai. Bahut mehnga tha ye item aur itni jald kharab ho gaya. Paise zaya kar diye. Main ye wapas karna chahti hoon aur apne paise wapas chahiye. Please tell me the return process.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے اکاؤنٹ سے بغیر اجازت پیسے کٹ گئے ہیں۔ میں نے کوئی آرڈر نہیں کیا تھا لیکن آج صبح میرے بینک اکاؤنٹ سے PKR 2,500 کاٹ لیے گئے۔ یہ غلط ٹرانزیکشن ہے کیونکہ میں نے پچھلے ایک مہینے میں کچھ نہیں خریدا۔ میں نے کسٹمر سپورٹ پر کال کی لیکن ان کا کہنا ہے کہ یہ ان کے سسٹم میں نہیں دکھ رہا۔ فوری واپس کریں ورنہ میں بینک میں کمپلینٹ کروں گی۔", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Loading spinner hi chalta rahta hai, page kabhi complete load nahi hota. Main ne 5 different pages check ki hain — home page, product page, cart, checkout, aur my orders — har jagah yahi masla hai. Kabhi kabhi 2 minute baad bhi page load nahi hota. Chrome aur Firefox dono mein try kiya, same issue. Kya server down hai ya koi maintenance chal rahi hai? Please fix this, main order karna chahta hoon.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "یہ میرا ایک ٹیسٹ میسج تھا، برائے مہربانی اسے نظر انداز کریں۔ میں صرف چیک کر رہا تھا کہ آپ کا سسٹم کام کر رہا ہے یا نہیں۔ سب ٹھیک ہے، شکریہ۔", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر واپس لینا ہے کیونکہ کوالٹی اچھی نہیں ہے۔ جو پروڈکٹ ملی ہے وہ بالکل ویسی نہیں جیسی ویب سائٹ پر دکھائی گئی تھی۔ فیبرک بہت کم معیار کا ہے اور سلائی بھی ٹیڑھی ہے۔ میں نے آرڈر کرتے وقت اچھی کوالٹی کی امید کی تھی لیکن یہ تو بالکل فضول ہے۔ مجھے فل ریفنڈ چاہیے۔ کیا میں یہ کسی نزدیکی برانچ میں جا کر واپس کر سکتی ہوں؟", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My return request for order ORD-42099 was approved last week on Monday. The courier picked up the parcel the next day and tracking shows it was delivered to your warehouse on Wednesday. Its now been 5 business days and I still havent received my refund. I called customer support twice and they just said the refund department will process it when they get to it. Can you please check the status and tell me when I can expect the money back in my account?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-42099", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My payment was declined earlier today even though I have more than enough balance in my account. I have PKR 5,000 in my account and the order was only PKR 1,500. I tried using a different card and that also got declined. I called my bank and they said there are no blocks on my card and the transaction wasnt even reaching them. So the issue is on your end. Can you check what is blocking my payment?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Hello, can you tell me what is the estimated delivery time for orders in Karachi? I want to buy a TV but need it delivered within 3-4 days maximum. I am looking at a 43 inch model and I am willing to pay extra for express delivery if that guarantees faster shipping. Also, does the delivery time vary depending on which part of Karachi you live in? I am in Gulshan-e-Maymar. Please let me know before I place the order.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My Espresso Machine arrived yesterday and when I tried to use it for the first time, water started leaking from the base. I filled the tank, turned it on, and within seconds water was pooling underneath the machine. I checked all the connections and tightened everything but it keeps leaking. This is dangerous because there are electrical components right next to where the water is coming out. I want a replacement or full refund immediately.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Espresso Machine", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-28290 for the Mini Projector has been stuck on Shipped for 5 days now with no tracking updates at all. The last update just says shipped and nothing since then. I ordered on the 3rd and it is now the 8th. I called customer support and they said they would escalate but I haven't heard back. Is there a problem with the courier or has the shipment been lost? I need this for a presentation next week.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-28290", "product_name": "Mini Projector", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Agar mein abhi order karun toh kitne din mein ship hoga to Lahore? Product ID PROD-001 hai. Mujhe urgently chahiye because I am going out of town next week. Express delivery ka option bhi hai kya aur usmein kitne din lagte hain? Extra charges kitne hain express ke liye? Please jald bata dein taake main order kar sakun.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میں نے ایک شرٹ آرڈر کی تھی لیکن سائز ٹھیک نہیں آیا، یہ بہت بڑی ہے۔ کیا اسے بدلوانے کا کوئی طریقہ ہے؟ آپ کی واپسی اور تبادلے کی پالیسی کیا ہے؟ کیا میں کسی بھی برانچ میں جا کر ایکسچینج کروا سکتا ہوں یا صرف آن لائن پروسیس ہے؟ ایکسچینج میں کتنے دن لگتے ہیں؟ اور کیا ڈیلیوری چارجز میرے ذمے ہوں گے یا آپ کی کمپنی برداشت کرے گی؟", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Laptop HP Pavilion I ordered stopped heating up after only two uses. I turned it on the third time and the heating elements just did not work at all. The fan runs but no heat comes out. For a brand new product this is completely unacceptable. I paid PKR 12,000 for this and expected it to last at least a year. I have contacted support and they asked me to send videos which I did, but now they are not responding.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Laptop HP Pavilion", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe SMS par OTP nahi aa raha hai, jab bhi main login karne ki koshish karta hoon to OTP bhejne ka option aata hai lekin SMS kabhi aata hi nahi. Mera network theek hai, maine doosron ko SMS bhej kar check kiya hai. Koi alternative way hai verify karne ka? Kya email OTP ka option hai ya koi aur tareeqa? Main 2 din se apna account access nahi kar pa raha.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account is locked because I tried logging in too many times with the wrong password. I was actually trying different passwords because I could not remember which one I used. Now it says my account is temporarily locked. Can you please unlock it? I have all my details to verify my identity including my CNIC and email address. I just want to be able to log in again and check my pending orders.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Two-factor authentication ka code nahi aa raha mere phone par. Jab bhi main login karta hoon to 2FA code mangta hai lekin SMS kabhi aata hi nahi. Main ne 4-5 baar try kiya hai, resend bhi kiya but koi faida nahi. Ab main apne account mein ja nahi pa raha. Kya 2FA temporarily disable kar sakte hain taake main login kar sakun? Mera registered email address hai agar aap code wahan bhej sakte hain.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Login nahi ho raha. Mera password sahi hai, maine notes mein save kar rakha hai, lekin error aa raha hai ke invalid credentials. Maine password reset bhi kiya lekin reset link bhi kaam nahi kar raha. Har baar wohi error aata hai. Kya server side mein koi issue hai? Mera friend bhi same problem face kar raha hai. Please check and fix this as soon as possible.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "New account create nahi ho raha, it says Mobile number already registered but ye mera number nahi hai. Kisi aur ne mera number use kar ke account bana liya hai. Maine 2 baar try kiya, ek baar apne number se aur ek baar wife ke number se, dono ke saath yahi error aaya. Kya aap check kar sakte hain ke ye number kisi existing account se linked hai ya nahi? Main naya account open karna chahta hoon.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund jaldi chahiye mujhe, emergency hai. Payments stuck hain meri. Ghar ka kharcha chalana hai aur ye paise ruke hue hain. Maine product return kar diya tha 10 din pehle aur aapne warehouse ne bhi receive kar liya hai according to tracking. Ab bhi refund process kyun nahi hua? Mujhe ye paise bohat zaroorat hain. Please process karein aur confirm karein ke kab tak account mein aa jayenge.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The sorting options on the product listing page are not working correctly. When I select price high to low, it shows products in a random order instead of sorted by price. I tried on both the app and the website, same issue. This makes it very hard to find products in my budget range. I cleared my cache and tried again but still the same problem. It has been like this for about 3 days now. Please look into this bug.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apne order history mein kuch old orders dekhne hain, maine 2-3 mahine pehle kuch cheezein kharidi thin aur ab unka record check karna hai. Can you please guide me ke kahan se milen gay? Profile mein jaata hoon to recent orders dikhte hain lekin purane orders ka option nahi mil raha. Kya koi date range select karne ka option hai ya main galat jagah dekh raha hoon?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Can I return an item if I have already opened the packaging? The product itself is completely unused and in perfect condition, I just changed my mind about the color. I opened the box just to look at it. The return window is still open according to your policy. I want to make sure I can still return it before I initiate the process. Also, will I get a full refund including the original shipping cost?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر واپس لینا ہے کیونکہ ڈلیوری بہت دیر سے ہوئی، مجھے 2 ہفتے انتظار کرنا پڑا اور اب تک پروڈکٹ نہیں آئی۔ جب آرڈر کیا تھا تو 3-5 دن کا وعدہ کیا گیا تھا۔ اب مجھے اس کی ضرورت نہیں ہے کیونکہ میں نے دوسری جگہ سے خرید لیا ہے۔ براہ کرم آرڈر کینسل کریں اور میری رقم واپس کریں۔ آرڈر نمبر مجھے نہیں مل رہا لیکن میرا اکاؤنٹ انفارمیشن آپ کے پاس موجود ہے۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jo kitab bheji hai uski cover image website se bilkul alag hai, aur thodi phati hui bhi hai. Maine jo photo dekhi thi woh harcover thi lekin jo aayi hai woh paperback hai aur cover bhi alag design ka hai. Kone se phati hui hai aur pages bhi yellow ho gaye hain. Lagta hai purani kitaab bhej di. Main ise wapas karna chahta hoon. Please tell me the return process for this.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The wrong item was delivered to me! My order ORD-21396 was for a Dress Shirt, but the courier handed me a red t-shirt instead. I checked the package label and it has my name and address so it seems like the warehouse sent the wrong product. I called customer support immediately and they opened a ticket, but that was 3 days ago and I have not heard anything back since. This is unacceptable — I need the correct Dress Shirt urgently for an event.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": "ORD-21396", "product_name": "Dress Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am planning to buy a new Webcam HD. Is there any installment plan or buy now pay later option available? I cannot pay the full amount upfront right now. Is it credit card only or do you also accept JazzCash for installment payments? Also, what is the minimum down payment required? And if I pay in installments, is there any extra interest or processing fee? Please provide the details so I can decide.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": "Webcam HD", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you have any physical stores in Lahore? I want to check some items in person before buying them online because sometimes the product photos do not show the actual quality. Ya pick-up option available hai ke order online karke store se le sakta hoon? Main Model Town mein rehta hoon, koi nearby branch hai? Agar hai toh timings kya hain? I want to visit this weekend.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere wish list items khud hi delete ho rahe hain. Maine 10-12 products wish list mein save kiye the lekin jab bhi app dobara kholta hoon to wish list empty hoti hai. Kuch din pehle aisa nahi tha, ye problem latest update ke baad se aa rahi hai. Main ne items dobara add kiye, app restart kiya, phir se gayab. Kya ye koi known bug hai? Please fix this, it is very annoying.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں اپنا بلنگ ایڈریس تبدیل کرنا چاہتا ہوں کیونکہ میں نئے گھر میں شفٹ ہو گیا ہوں۔ نیا ایڈریس اپ ڈیٹ کرنے کا طریقہ بتا دیں۔ میں نے پروفائل میں ایڈریس سیکشن ڈھونڈا لیکن وہاں پر full address edit karne ka option nahی مل رہا۔ میرے اکاؤنٹ میں فی الحال کون سا ایڈریس رجسٹرڈ ہے؟ کیا آپ مجھے بتا سکتے ہیں تاکہ میں تصدیق کر سکوں؟", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "OTP code nahi aa raha mere registered mobile number par, do teen baar try kar chuka hoon. Main login karna chahta hoon but har baar wohi problem. Maine resend OTP bhi select kiya lekin koi SMS nahi aaya. Mera balance bhi hai aur network bhi theek hai. Kya aapke system mein koi issue hai? Please send the OTP code to my alternate email instead. Main bohat pareshan hoon.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can I update my payment details for future orders? Mera purana bank card expire ho gaya hai, main naya card add karna chahta hoon. JazzCash set karna hai as my primary payment method. Main payment settings mein gaya to wahan koi clear option nahi mila. Kya aap guide kar sakte hain ke kahan se update karun? Also, can I set a default payment method so I dont have to select it every time I order?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe apna current account balance janna hai aur ek brief statement of the last month. Can you send it to my registered email? Main apne transactions track karna chahta hoon kyunke mujhe kuch unknown charges dikhe hain. Kya app mein koi statement download karne ka option hai ya mujhe customer support se request karni hogi? Please guide me or send the statement if it is not available in the app.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرے اکاؤنٹ کا ای میل تبدیل ہو گیا ہے کیونکہ میرا پرانا ای میل ہیک ہو گیا تھا، مجھے لاگ ان کرنے میں دشواری ہو رہی ہے۔ جب بھی میں لاگ ان کرنے کی کوشش کرتا ہوں تو پرانے ای میل پر OTP جاتا ہے جس تک میری رسائی نہیں ہے۔ براہ مہربانی مدد کریں، میرا نیا ای میل user.new@gmail.com ہے۔ کیا آپ میرے اکاؤنٹ سے پرانا ای میل ہٹا کر نیا سیٹ کر سکتے ہیں؟ میں اپنی CNIC فراہم کر سکتا ہوں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "user.new@gmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Mechanical Keyboard start hi nahi ho raha hai. Main ne saare plugs check kar liye, USB port bhi badal kar dekha, doosre computer par bhi try kiya, lekin keyboard ka koi light bhi nahi jal rahi. Bilkul dead hai. Ye toh brand new product hai aur pehle hi din kharab ho gaya. Maine order delivery wale din hi use karna chaha tha to pata chala ke kaam nahi kar raha. Replacement chahiye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Mechanical Keyboard", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apna account delete karna tha kyunke main ab ye platform use nahi karta, but now I have changed my mind. Main apna account rakhna chahta hoon lekin mujhe dar hai ke delete request process ho gayi hogi. Kya aap bata sakte hain ke mera account active hai ya delete ho chuka hai? Agar delete request pending hai toh please cancel karein. Bas information chahiye thi, koi actual issue nahi hai.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Subscription fees pichle mahine se zyada aa rahi hai. Pehle PKR 500 tha, ab PKR 650 ho gaya hai. Koi notification nahi aaya ke price increase kar rahe hain. Kya ye temporary hai ya permanently rate badh gaye? Agar aage bhi yahi rate rahega toh main subscription cancel kar dunga. Kya aap bata sakte hain ke kyun increase hui aur kya old rate par wapas ja sakta hoon?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine galat product order kar liya, I wanted the blue variant but accidentally selected the black one. Abhi tak use nahi kiya hai, product abhi bhi sealed box mein hai. Can you help me exchange it for the correct color? Kya exchange kar sakte hain ya mujhe cancel kar ke dobara order karna hoga? Agar cancel kiya toh koi charges lagein ge? Please guide me on the fastest way to get the blue one.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I have been stuck in an account verification loop for the past 2 days. Every time I log in, it asks me to verify my email, I click the link in the email, it says verified, then I log in again and it asks me to verify again. I have done this cycle 6 times now. The verification link opens a blank page that says verified successfully, but the system still shows my account as unverified. I cannot place orders until this is resolved.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "New account create karna hai lekin email already registered bata raha hai. Maine kabhi ye platform use nahi kiya aur na hi koi account banaya hai. Shyad kisi aur ne mera email use kar liya hai. Kya aap check kar sakte hain? Jab main forgot password karti hoon to bhi koi email nahi aata. Main apna email address istemal karna chahti hoon account banane ke liye.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is this product available in other colors? I only see black and white on the listing but the product images show a blue variant too. I am specifically looking for the blue one. Also, are there any bundle deals if I buy multiple units? I need 4 of these for my office. Please let me know before I place the order. If blue is available I will order all 4 today.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Why was my card charged PKR 5,000 on 15 July 2024? I did not make any purchase on that date. I checked my order history and there is no order matching this amount. My last order was over a month ago. This is fraudulent activity on my account. I called my bank and they confirmed the transaction came from your platform. I need an immediate investigation and refund of the full amount.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images are not loading on the product pages, specifically for Bluetooth Earbuds and Wireless Mouse categories. When I click on a product, the main image area stays gray and the thumbnail gallery shows nothing. I tried switching from WiFi to mobile data, cleared the app cache, and even reinstalled the app. Same issue persists. Other websites work fine so it is definitely your server issue.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ کھل نہیں رہا، ایک مہینے سے لاگ ان نہیں کیا تھا اور شاید غیر فعال ہو گیا ہے۔ جب میں لاگ ان کرنے کی کوشش کرتا ہوں تو کہتا ہے کہ آپ کا اکاؤنٹ غیر فعال ہے، ایڈمن سے رابطہ کریں۔ میں نے اپنا پاس ورڈ بھی ری سیٹ کیا لیکن کوئی فائدہ نہیں ہوا۔ کیا طویل عرصے تک لاگ ان نہ کرنے کی وجہ سے اکاؤنٹ ڈی ایکٹیویٹ ہو جاتا ہے؟ براہ کرم میرا اکاؤنٹ دوبارہ فعال کریں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order city mein aa gaya hai according to tracking, kab tak local delivery hogi? Tracking kehti hai ke parcel hub par pahunch gaya hai lekin 2 din se koi movement nahi hai. Zyada der nahi lagni chahiye na kyunke ye same city delivery hai. Office ke liye chahiye tha, agar nahi pahuncha to problem hogi.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ لاک ہو گیا ہے کیونکہ میں نے کئی بار غلط پاس ورڈ ڈالا، اصل میں مجھے یاد نہیں تھا کہ کون سا پاس ورڈ استعمال کیا تھا۔ اب لاگ ان کرنے کی کوشش کرتا ہوں تو کہتا ہے آپ کا اکاؤنٹ لاک ہے، کچھ دیر بعد try کریں۔ کافی دیر ہو گئی ہے پھر بھی لاک ہے۔ اب کیا کروں؟ کیا آپ میرا اکاؤنٹ انلاک کر سکتے ہیں؟ میں اپنی شناخت تصدیق کرانے کو تیار ہوں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Return policy kya hai aapki? Maine kal ek product order kiya hai lekin ab mera mind change ho gaya hai. Main use wapas karna chahta hoon. Kitne din mein return kar sakta hoon? Aur refund kitne din mein milta hai? Koi conditions hain? Product abhi dispatched nahi hua hai, kya main order cancel kar sakta hoon instead of returning?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Thank you for your prompt reply to my previous query. The information you provided was very helpful and I was able to resolve the issue on my own. I appreciate the quick response time. Your customer support team is doing a great job. Keep up the good work!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I paid for priority shipping for order ORD-38658 and it was supposed to arrive within 24-48 hours. It has now been 4 days and I still have not received it. The tracking just says label created, nothing else. I paid extra PKR 500 for priority shipping and it is actually slower than standard delivery would have been. I want either the product delivered today or a full refund including the shipping cost.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-38658", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے پروڈکٹ واپس کر دی ہے کافی دن پہلے لیکن مجھے ابھی تک ریفنڈ نہیں ملا، دو ہفتے ہو گئے ہیں۔ میرے پاس parcel return ka proof hai jisme courier ne sign kiya hai. میں نے کسٹمر سپورٹ کو کال کی تو انہوں نے کہا کہ refund department dekhe ga. کب تک انتظار کروں؟ پیسے واپس چاہیے ورنہ میں کنزیومر کورٹ میں complaint کروں گی۔", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Extra charges add kiye gaye hain total mein without any reason, maine order summary mein PKR 2,500 ka total dekha tha lekin checkout par PKR 2,800 dikha raha hai. Koi tax ya shipping charge ka breakdown nahi diya gaya. Please check and correct this. Agar aap extra charges waise hi add karte hain toh ye theek nahi hai. Customer ko pata hona chahiye ke kyun extra pay kar raha hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Video review play nahi ho raha product page pe, thumbnail click karne par kuch nahi hota. Main ne try kiya Chrome aur Firefox dono browser par, same issue. Mobile app par bhi check kiya, wahan bhi video nahi chal rahi. Kya video link toot gaya hai ya server par available nahi hai? Video reviews se product ki quality ka pata chalta hai, is liye please ise jald theek karein.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere account se do dafa charges cut gaye hain order ORD-40496 ke liye. Pehli baar PKR 3,500 cuta jab maine order kiya, phir jab maine order status check kiya to dobara PKR 3,500 cut gaya. Total PKR 7,000 cut gaye ek hi order ke liye. Maine apna bank statement check kiya, do distinct transactions hain. Ye theek nahi hai, mujhe extra PKR 3,500 wapas chahiye. Please refund immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images load nahi ho rahin app mein, sirf blank boxes nazar aa rahi hain jahan images honi chahiye. Main ne app update kiya, phone restart kiya, cache clear kiya, kuch faida nahi hua. WiFi aur mobile data dono par try kiya. Kya server par images ka issue hai? Jab main mobile browser se website kholta hoon to images theek dikhti hain, sirf app mein problem hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The product page for Wallet is displaying a 404 error. I was browsing wallets yesterday and saved one to my wishlist. When I clicked on it today, it shows a not found page. I tried searching for it again but the listing seems to have been removed entirely. Was the product discontinued? I really wanted to buy that specific wallet.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera parcel kab tak milega? Koi confirm time bata sakte hain kya? Tracking number nahi mila abhi tak. Order karte waqt 3-5 din bataaya tha, 3 din ho gaye hain. Kya aap mujhe tracking share kar sakte hain? Mujhe ghar par reh kar parcel wait karna hai is liye confirm time chahiye.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "International shipping karte hain ya nahi? Main Saudi Arabia mein hoon, yahan deliver ho sakta hai? Main apne bhai ke liye kuch cheezein bhejna chahta hoon Pakistan se bahar. Kya aap Gulf countries mein deliver karte hain? Agar haan toh shipping charges kitne hain aur kitne din lagte hain? Also, kya customs clearance aapka system handle karta hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My refund for order ORD-88908 has not been credited to my account yet even though it has been 10 business days since the return was processed. Your policy says 5-7 business days for refunds after the item is received. Tracking shows the item was delivered to your warehouse on 5th July. Today is 19th July. I called twice and was told it would be escalated but nothing has happened.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-88908", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میرے ریفنڈ کا کیا بنا؟ دو ہفتے ہو گئے ہیں ابھی تک پیسے واپس نہیں آئے۔ آرڈر نمبر ORD-79515 ہے۔ میں نے پروڈکٹ واپس کر دی تھی اور آپ کی کمپنی نے بھی قبول کر لیا تھا، لیکن ابھی تک ریفنڈ نہیں ملا۔ کیا مسئلہ ہے؟ کتنی بار کال کروں؟ ہر بار نیا آدمی بات کرتا ہے اور کہتا ہے کہ ہم دیکھ لیں گے۔۔۔ یہ بہت مایوس کن ہے۔", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-79515", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund ka status kya hai? Order return kar diya tha 5 din pehle courier ke through. Aapki warehouse ne bhi receive kar liya hai according to tracking. Ab bhi refund process kyun nahi hua? Mujhe online payment ki thi jab order kiya tha, toh refund bhi directly account mein aana chahiye. Kitne aur din lagenge? Please give me a definite timeline.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "مجھے اپنے اکاؤنٹ کا ای میل ایڈریس تبدیل کرنا ہے کیونکہ پرانا ای میل اب استعمال میں نہیں ہے۔ میں نے 2 سال پہلے یہ اکاؤنٹ پرانے ای میل سے بنایا تھا اور اب وہ ای میل ڈیلیٹ ہو چکا ہے۔ جب کبھی میں لاگ ان کرتا ہوں یا پاس ورڈ ری سیٹ کرتا ہوں تو پرانے ای میل پر لنک جاتا ہے جس تک میری رسائی نہیں۔ براہ کرم میری مدد کریں نیا ای میل سیٹ کرنے میں۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just wanted to say your website is very user-friendly. The navigation is intuitive, product categories are well organized, and the checkout process is smooth. Keep up the good work! I have been a customer since last year and I am generally satisfied with the service. Just wanted to share some positive feedback.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki website par deals and discounts kahan milenge? Main mobile accessories par offers dhundh raha hoon specifically screen protectors and phone cases. Koi ongoing sale hai ya discount coupon available hai? Main bulk order karna chahta hoon, 10-15 pieces, toh kya koi wholesale discount mil sakta hai? Please guide me.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera jo shirt aaya hai woh bohot tight hai, XL order kiya tha lekin fit nahi ho raha. It feels like a size M or L at most. Maine measurements check kiye, XL ke hisaab se nahi hai. Order number nahi mil raha lekin maine 5 din pehle order kiya tha. Kya main ye exchange kar sakta hoon? Extra Large true size mein chahiye, agar nahi hai toh refund kara den.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order ORD-38894 mein tax itna zyada kyun charge hua hai? Product price PKR 4,000 tha aur tax PKR 800 laga diya, jo 20% hai. Normal tax rate toh 15% hai GST ka. Mujhe iski explanation chahiye. Kya koi extra tax hai jo mujhe nahi pata? Kya aap mujhe tax breakdown provide kar sakte hain?", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-38894", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "New account activate nahi ho raha, email verification link par click karta hoon to invalid link error aata hai. Maine 4 baar try kiya, har baar new account banaya aur naya verification email manga, lekin sab links invalid the. Kya aap manually mera account verify kar sakte hain? Main apni details provide kar sakta hoon.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "MERI ACCOUNT HACK HO GAYI HAI I THINK! Koi aur login kar raha hai mere account mein! Maine ek notification dekhi ke my password was changed but maine koi change nahi kiya tha. Maine turant forgot password try kiya lekin recovery email bhi change ho chuka hai! This is very serious, koi mera account use kar raha hai. Please block my account immediately and investigate! Mein bohat pareshan hoon.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi support, I think I clicked on something by mistake. I was just browsing and something opened and I typed a message by accident. Please ignore this message. Everything is fine. Sorry for the trouble.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Agar product damaged receive ho to return policy kya hai? Can I get a full refund or is it only exchange available? Also, who pays for the return shipping? Maine ek watch order ki hai aur mujhe dar hai ke kahi damaged na aaye kyunke reviews mein kuch logon ne aisa likha hai. Pehle se policy jaan lena chahta hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Vest I received has only 500GB usable space, not the 1TB that was clearly advertised on the product page. I took screenshots of the listing before purchasing. This is false advertising and I feel cheated. I paid extra for the 1TB version specifically. I want either a full refund or the correct 1TB product sent to me immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Vest", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کسی نے میرا اکاؤنٹ ہیک کر لیا ہے، میری پروفائل پکچر بھی چینج کر دی گئی ہے اور میرا نام بھی کچھ اور لکھا ہوا ہے۔ میں نے پاس ورڈ تبدیل کرنے کی کوشش کی لیکن recovery email بھی تبدیل ہو چکی ہے۔ یہ بہت سنجیدہ معاملہ ہے، براہ کرم فوری کارروائی کریں اور میرا اکاؤنٹ Freeze کر دیں جب تک میں تصدیق نہ کر لوں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The dining chair set arrived today but the box was completely missing all the assembly hardware. There are no screws, bolts, or tools inside — just the wooden pieces. I called customer support and they said they would send the hardware kit in 3-5 business days. But I took the day off to assemble these chairs, and now I have to wait another week. Very frustrating experience.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kia aap log easy installment plans provide karte hain? Main salary par hoon aur monthly deduction ho sakta hai. Credit card nahi hai mere paas, debit card hai. Kya JazzCash ya Easypaisa se installment ho sakta hai? Agar haan toh kitne monthly installments mein le sakta hoon aur kya koi extra processing fee hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا اکاؤنٹ بیلنس غلط دکھا رہا ہے۔ میں نے ایک آرڈر کینسل کیا تھا دو ہفتے پہلے لیکن رقم واپس نہیں آئی۔ Amount PKR 4,500 tha. Wallet mein balance zero dikhata hai lekin cancel toh ho gaya tha order. Kya refund process mein koi problem hai? براہ کرم چیک کریں اور مجھے بتائیں۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just saw an email for Buy 1 Get 1 Free on Water Purifier and got super excited! I clicked the link immediately but it said page not found. I was about to call support in frustration, then I checked the email date — its from 2022! My bad, I got too excited. Ignore this.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": "Water Purifier", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine product return kar diya hai 3 din pehle courier ke through, lekin abhi tak confirmation nahi aayi hai. Mujhe ek email ya SMS aana chahiye tha ke return receive ho gaya. Kya aap check kar sakte hain ke mera return unke warehouse tak pahuncha ya nahi? Mujhe fikar ho rahi hai ke kahi courier ne kho to nahi diya.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Parcel kidhar hai? Order #ORD-10852 ka status update karo. Bohat time ho gaya hai, 7 din ho gaye order karte hue. Jab order kiya tha to 3-5 din ka time bataya tha. Tracking bhi nahi di gayi abhi tak. Mujhe samajh nahi aa raha ke aage kya karna hai. Please update the tracking status.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-10852", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Jo chaadar maine order ki thi woh bohat patli nikli, ek dafa dhonay ke baad hi iska kapra phatnay lag gaya hai. Maine theek se dhoya tha, gentle cycle pe, lekin phir bhi fabric phat gaya. Bohat low quality hai. Mujhe wapas karna hai aur refund chahiye. Kya aap return process bata sakte hain?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine refund request ki thi do hafte pehle lekin abhi tak paisay wapas nahi aaye. Mera order cancel ho gaya tha because the item was out of stock. Jab cancel kiya to kaha tha ke 5-7 working days mein refund aa jayega. 10 working days ho gaye hain. Kab tak milen ge refund ke? Kya aap mujhe exact date bata sakte hain?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "MERA ACCOUNT DEACTIVATE KYUN HO GAYA HAI? Main koi explanation nahi dekh pa raha. Achanak se ek din account band ho gaya. Mujhe apne purane orders access karne hain, unki information chahiye. Kya aap bata sakte hain ke kyun deactivate hua aur kaise activate karun? Main bohat pareshan hoon kyunke mujhe ek order ka tracking number chahiye.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product images are not loading on the app at all. Every product page shows blank gray placeholders where the images should be. I have tried closing and reopening the app, clearing cache, and even reinstalling. Nothing works. I literally cannot see what I am buying. This started happening after the latest update. Please fix this urgently.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ki tasveeren load nahi ho rahi hain app mein. Sirf text nazar aa raha hai, pictures missing hain. Main kuch bhi purchase nahi kar pa raha kyunke dekh nahi sakta ke product kaisa hai. App ka latest version hai, phone bhi restart kiya, kuch faida nahi. Please is issue ko dekhein.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "جو کتاب میں نے منگوائی تھی اس کے صفحات پھٹے ہوئے ہیں اور binding بھی ڈھیلی ہے، بالکل خراب حالت میں پہنچی ہے۔ کچھ صفحات تو بالکل الگ ہو گئے ہیں۔ یہ book maine تحفہ دینے کے لیے منگوائی تھی لیکن اب اس حالات میں نہیں دے سکتا۔ مجھے replacement چاہیے یا پورے پیسے واپس۔", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am trying to create a new account on your platform but it keeps saying invalid phone number format every time I submit. I have tried putting the number with and without the country code, with and without dashes, with plus sign and without — nothing works. The error message does not tell me what the correct format is. Can you tell me exactly how the phone number should be entered?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Someone tried to log in to my account from a different city — I got a security alert email at 2 AM about a login attempt from Lahore while I am in Karachi. I immediately tried to change my password but the page was loading slowly and by the time I could submit, the session had expired. I changed it on the second attempt but I am worried if they already got in. Please check my account for any unusual activity.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apna payment method change karna chahta hoon. Abhi credit card hai default lekin main JazzCash use karna chahta hoon. Kya aap bata sakte hain ke settings mein kahan se change karun? Mujhe option nahi mil raha. Agar main app mein nahi kar sakta toh kya aap customer support se change kar sakte hain?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been temporarily suspended for unusual activity according to the message I see when I try to log in. But I haven't done anything unusual — I just logged in from my home wifi like always. I need urgent access to check my pending orders because one of them is supposed to arrive tomorrow and I need to see the tracking. Please reactivate my account.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to initiate a return for a gift I received from a friend. She ordered it and had it shipped directly to me, so I do not have the original invoice or order number. I have the product and the packaging though. How do I proceed? Can I return it with just the barcode on the box? Also, will the refund go back to her or can I get store credit instead?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe ek call aayi thi ke mera parcel mere neighbor ne receive kiya hai, lekin mere neighbor ne mujhe bataya ke unhe koi parcel nahi mila. Can you please confirm the exact name of the person who signed for it and the exact time of delivery for ORD-13279? Picture of the signature bhi send karein agar hai toh. Thora doubtful feel ho raha hai, kahi kisi aur ne toh nahi le liya.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-13279", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kal mera parcel deliver hone aaya tha lekin main ghar pe nahi tha, driver ne bataya ke kal dobara aayenge lekin koi time nahi diya. Kindly reschedule my delivery for tomorrow evening between 6-8 PM. Order ID hai ORD-30927. Agar aap specific time slot de sakte hain toh main us waat ghar par zaroor rahunga.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-30927", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment fail ho gaya hai according to the website but paisay mere bank account se cut gaye hain. Transaction ID TXN-88203 hai. Maine 30 minute wait kiya lekin order confirm nahi hua aur na hi koi refund aaya. Ab mera paisa bhi phans gaya aur order bhi nahi hua. Please check karein ke paisa wapas aaya ya nahi aur agar nahi toh wapas karwayein.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to cancel my subscription but the system says I still owe for the next month even though I cancelled before the billing cycle renewed. There is a pending bill of PKR 1,500 showing after I already went through the cancellation process. This is not fair — I cancelled on time. Why is there a pending charge? Please remove it and confirm my cancellation is complete.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product deliver hua hai lekin it is completely shattered. The box was intact from outside but when I opened it, the product pieces were rattling around inside. Packaging theek thi lekin andar ka product toot gaya hai. I need an immediate refund and someone to come pick up the broken pieces. Maine photo bhi le li hai as proof.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App mein notifications ki setting save nahi ho rahi. Main notification disable karta hoon, save karta hoon, lekin next time app kholta hoon to settings waapas enable ho jati hain. Please is bug ko theek karen, bohat irritating hai. Meri email kamran_hussain221@mail.pk hai agar aapko koi information chahiye.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "kamran_hussain221@mail.pk", "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you confirm if my payment of Rs. 3,500 went through for the laptop order? I placed the order about 2 hours ago and it showed processing, then the page refreshed and now it just says pending. I checked my bank and the amount is on hold but not deducted yet. I just want to make sure the order went through properly because I really need this laptop by the weekend.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "How long does standard shipping usually take to Lahore? My order status just says confirmed but it has been 2 days with no movement. I chose standard shipping because I am not in a rush but I want to know what to expect. The product page showed 3-5 business days for delivery. Is that accurate or should I expect longer?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website thori slow lag rahi hai aaj, pages load honay mein bohat time lag raha hai. Pehle aisa nahi tha, achanak se slow ho gayi hai. Kya server par koi issue hai ya maintenance chal rahi hai? Improve karen please kyunke is behavior ki wajah se customers shop karna chord sakte hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am interested in your loyalty program and would like to know more about it. Could you please provide details about the benefits, how many points per rupee, what the redemption options are, and how to enroll? I am a frequent shopper — I place about 3-4 orders per month — so a loyalty program would be very valuable to me.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Promo code lagaya tha checkout par SUMMER20 lekin discount apply nahi hua. Poori payment kat gayi hai order ORD-23397 ke liye. Main ne code enter kiya, usne accept bhi kiya, green tick aaya, lekin total amount wahi raha. Code SUMMER20 should give 20% off. Kya aap check kar sakte hain aur extra paisay wapas kar sakte hain?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-23397", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The app notifications are not turning off no matter what I do. I went into settings, disabled all notification types — order updates, promotions, recommendations, everything — and they still keep coming. I am getting 10-15 notifications per hour. It is getting very irritating and I am considering uninstalling the app if this cannot be fixed.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap mujhe bata sakte hain ke ye kya hai? Actually nahi, mujhe nahi chahiye. Main confused hoon, ghalti se button dab gaya. Sorry for the message. Ignore please.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account block ho gaya hai, login nahi ho raha. Kya issue hai? Maine toh kuch galat nahi kiya. Bas kal raat ko login kiya tha, sab theek tha. Aaj subah se block hai. Bohot zaroori kaam hai account mein, please jaldi check karein.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Tracking show kar raha hai attempted delivery but koi aya nahi, mein ghar par hi tha poora din. Driver ne call bhi nahi ki. Kya jhooth mark kar diya hai attempted delivery? Main poora din wait karta raha aur koi aaya nahi. Please re-schedule for tomorrow and make sure the driver actually comes this time.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں اپنے اکاؤنٹ میں لاگ ان نہیں کر پا رہا ہوں۔ لگتا ہے میرا یوزر نیم یا پاسورڈ غلط ہے مگر میں نے اپنا یوزر نیم نوٹ کر رکھا ہے اور وہی ڈال رہا ہوں۔ پاسورڈ بھی وہی ڈال رہا ہوں جو پہلے کام کرتا تھا۔ کیا میرا اکاؤنٹ ڈیلیٹ ہو گیا ہے؟ براہ کرم میری مدد کریں اور بتائیں کہ کیا مسئلہ ہے۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ignore my last message please, I was trying to reach someone else through the chat but it seems I ended up here. My apologies for the confusion. Please disregard my previous query.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-22157 abhi tak nahi mila aur tracking bhi nahi chal raha sahi se. Order karte waqt 3-5 din bataaya tha, 6 din ho gaye hain. Formal Shirt kab tak deliver hoga? Main ne kai baar tracking check ki lekin woh update nahi ho raha. Kya aap kuch kar sakte hain?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": "Formal Shirt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے کسی شہر میں فزیکل سٹور ہیں؟ میں لاہور میں ہوں اور پروڈکٹ دیکھ کر خریدنا چاہتا ہوں۔ آن لائن تصویریں دھوکہ دینے والی ہوتی ہیں کبھی کبھار۔ کیا لاہور میں آپ کا کوئی سٹور ہے؟ اگر ہاں تو ایڈریس اور ٹائمنگ بتا دیں۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Hello, I just placed order ORD-22677 about 10 minutes ago. Is it possible to add a power bank to this order before it ships? I forgot to add it to my cart and I dont want to pay separate shipping for just one small item. If not, can I cancel and reorder both items together? Please let me know quickly before it gets dispatched.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-22677", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account seems hacked. I can see login attempts from unknown locations in my security log — there are attempts from Lahore, Karachi, and even Dubai! And an order ORD-57053 was placed for a product I never bought. I changed my password immediately but I am worried the hacker might have saved my payment details. Please investigate and freeze my account temporarily.", "category": "account_access", "urgency": "high", "entities": {"order_id": "ORD-57053", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "OTP codes receive nahi ho rahe mere phone number par jab login karne ki koshish karta hoon. Resend OTP bhi kaam nahi kar raha. Maine 5 baar try kiya, koi faida nahi. Mera number linked hai is email komal_sheikh@proton.me se. Kya aap email OTP bhej sakte hain as alternative verification method? Main apna account access nahi kar pa raha.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "komal_sheikh@proton.me", "sentiment": "negative"}, "_diversified": true}
+{"text": "کیا آپ کے پاس کوئی ڈسکاؤنٹ کوڈ یا اسپیشل آفر چل رہی ہے؟ میں ایک نئی واشنگ مشین خریدنے کا سوچ رہا ہوں اور کوشش کر رہا ہوں کہ کچھ بچت ہو جائے۔ کیا Independence Day sale jaise کوئی پروموشن آنے والی ہے؟ یا پھر کوئی نیوز لیٹر سبسکرائب کرنے پر ڈسکاؤنٹ ملتا ہے؟", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My order ORD-40496 for a Smart Thermostat was charged twice! First payment of PKR 5,800 went through when I placed the order, and then my card was charged another PKR 5,800 automatically an hour later. I only ordered one thermostat. My bank confirmed both transactions went through to your merchant account. Please refund the duplicate payment immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-40496", "product_name": "Smart Thermostat", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Account settings mein mera address change nahi ho raha. Main new address enter karta hoon, save button dabata hoon, successfully saved ka message aata hai, lekin page refresh karta hoon to purana address wapas aa jata hai. Ye bug kyun ho raha hai? Mujhe apna address update karna hai urgently kyunke ek order deliver hona hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "میں نے ایک پری آرڈر (ORD-80285) کیا تھا جو ابھی شپ نہیں ہوا کیونکہ یہ پری آرڈر تھا اور launch date اگلے مہینے ہے، لیکن میرے اکاؤنٹ سے پیسے پہلے ہی کٹ گئے ہیں۔ یہ کیسا سسٹم ہے؟ مجھے لگا کہ پری آرڈر پر advance payment کچھ ہوتی ہے، پوری نہیں۔ فوری وضاحت چاہیے اور اگر ممکن ہو تو پیسے واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-80285", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap order ORD-26362 ki delivery time confirm kar sakte hain? Main ghar pe hi milna chahta hoon is liye pata karna chahta hoon ke kab tak aa sakta hai. Kya driver mujhe call kare ga delivery se pehle? Agar specific time slot ho toh bata dein taake main apna schedule set kar sakun.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-26362", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My delivery address for ORD-59616 needs a small correction. I forgot to add the landmark. Please add near xyz hospital, main Gulberg as the address detail. The HDMI Cable I ordered is for an urgent project and I don't want it to get lost because the rider could not find my house. Please update it in the system.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-59616", "product_name": "HDMI Cable", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund pending hai for 15 days now. Order number ORD-82358. Main ne product return kar diya tha aur aapne bhi receive kar liya tha 12 days pehle. 5-7 business days ka time bataya tha refund ke liye lekin ab tak kuch nahi mila. Why is it taking so long? I am calling every 3 days and getting the same answer. This is completely unacceptable!", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-82358", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi, I would like to know if it is possible to pick up my order directly from your warehouse in Karachi instead of waiting for standard delivery. I live near the industrial area so it would be convenient for me. Do you offer a click and collect option? If yes, what is the process and how long does it take for the order to be ready for pickup?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you offer any discount codes for first-time buyers? I am planning to make my first purchase on your platform soon and wanted to check if there are any welcome offers or promo codes available. I have been browsing your selection and I am ready to order, just wanted to see if I can save a little before I check out.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The Sandwich Maker worked fine for the first two days, but on the third day it started making a loud strange noise and the heating function stopped working properly. Now when I plug it in, it smells like something is burning inside. I am worried it might cause a fire. I need a replacement or full refund immediately. This is a safety hazard.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": "Sandwich Maker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera return request approved ho gaya hai 3 din pehle, lekin koi customer support representative pickup schedule confirm nahi kar raha. Maine 2 baar call kiya, unhon ne kaha ke koi aayega pickup karne, lekin koi nahi aaya. Please tell me exactly when someone will come to pick up the parcel.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My old phone number lost ho gaya hai, I lost the SIM and cannot receive SMS anymore. Ab OTP ke liye new number update karna hai account mein. Kya procedure hai? Kya main online request kar sakta hoon ya mujhe koi form bhar kar bhejna hoga? Main apni CNIC provide kar sakta hoon for verification.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "New account bana nahi ho raha, error aa raha hai ke email already registered hai lekin ye mera email nahi hai. Kisi aur ne shayad mera email address type kar diya hai jab apna account banaya. Maine forgot password try kiya to pata chala ke is email par koi account exist nahi karta. Confusing hai, please check karein.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I am interested in this Casual Blazer on your site. Is it an original branded product or a first copy/replica? I want to confirm authenticity before making a purchase because the price seems too good to be true for an original. Also, what is the return policy if the quality is not as described?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Casual Blazer", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App bohot slow ho gaya hai latest update ke baad. Har page load hone mein 10-15 second lag rahe hain. Pehle sab theek tha, achanak se slow ho gaya. Data bhi zyada consume ho raha hai — mera mobile data pehle se zyada khatam ho raha hai same usage mein. Kya ye update mein koi bug hai? Please fix karein.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Just wanted to confirm that my monthly subscription has been successfully cancelled and I won't be charged again next month. I submitted the cancellation request last week but I haven't received any confirmation email. Could you please verify and send me a confirmation? Thank you for your service so far, I just don't need it anymore.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Meri friend ko gift bheja tha jo maine order kiya tha, lekin usko pasand nahi aaya. How can she return it? Kya woh directly return kar sakti hai ya mujhe karna hoga? Aur kya usko cash refund ki jagah gift card mil sakta hai? Main chahta hoon ke usko store credit mil jaye instead of money back.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jab main products dekhta hoon to images load nahi hoti ya half load hoti hain. Mera internet theek chal raha hai, other sites pe images theek aati hain. Specifically Digital Camera ki images bilkul nahi dikh rahi, sirf blank space hai. Main ne dusre browsers pe bhi check kiya, same issue. Please check the server.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Digital Camera", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "We are looking to buy Microwaves in bulk for our company's annual event — we need about 20 units. Do you offer any corporate discounts or wholesale pricing for bulk orders? What is the minimum quantity for a discount? And can you deliver to a single address in Karachi? Please let me know the pricing structure for bulk orders.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Microwave", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is cosmetic item ki expiry date bohot qareeb hai, sirf next month ki hai. Maine aaj liya hai aur next month expiry ho jayegi. Itna kam shelf life wala product kaun bechta hai? I deserve a full refund or at least a replacement with longer expiry. Picture bhi le li hai expiry date ki as proof.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Yaar ye app aaj bohot slow hai, har click ke baad 5-7 second lag rahe hain. Main login bhi nahi kar pa raha theek se — jab credentials dalta hoon to loading circle ghoomta rehta hai. Pehle aisa kabhi nahi hua. Kya server down hai ya koi issue chal raha hai?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Do you offer any bulk purchase discounts for corporate orders? We need 50 units of the branded ceramic mugs for an upcoming company event. Each mug should have a capacity of at least 300ml. Please let me know if you can accommodate this and what the per-unit price would be at that quantity.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Is product ka stock kab tak wapas aayega? Mujhe yellow colour mein large size chahiye tha lekin abhi out of stock hai. Kya aap approximate date bata sakte hain? Main kuch aur din wait kar sakta hoon agar jald aane wala hai, warna koi dusra option dekhunga. Please update karein jab available ho.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe apne order ORD-19117 ka detailed invoice chahiye. Customer support pe bola tha mil jayega lekin abhi tak nahi mila. Main ne already 3 baar call kiya hai aur har baar kehte hain ke email kar denge. Kya aap mujhe abhi invoice send kar sakte hain? Mujhe accounting ke liye zaroorat hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-19117", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-16007 still shows out for delivery since yesterday morning. The delivery boy's number is also not reachable — I called 5 times and it goes straight to voicemail. I really need this item urgently as it is a gift for a family event happening tonight. Can you please look into what is happening with my delivery?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-16007", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received an SMS saying my account was charged PKR 1,500 but I did not make any purchase today. I checked my order history and there is nothing for that amount. This is a fraudulent transaction. I called my bank and they said the charge came from your platform. Please investigate this immediately and refund the money.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Hi team, ye Flat 50% Off wali offer mere account pe kyun nahi show ho rahi? Mera friend ko dikh rahi hai lekin mujhe nahi. Oh wait, shaid meri membership expired ho gai hai is liye. Sorry for the confusion! Ignore my message.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine payment kar di hai lekin order status abhi bhi pending hai. Paisay mere bank account se cut gaye hain, maine statement check kiya. Transaction successful hai lekin aapke system mein order confirmed nahi dikh raha. Kya payment reflect hone mein time lagta hai? Ya koi issue hai?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "آپ کی ویب سائٹ کا ڈیزائن بہت اچھا ہے اور مجھے پروڈکٹس بھی پسند آئے۔ لیکن سرچ فنکشن میں بہتری کی ضرورت ہے، کیونکہ اکثر جو چیز ڈھونڈتا ہوں وہ ملتی نہیں۔ مثلاً میں نے wireless mouse لکھا تو کچھ اور رزلٹ آ گئے۔ سرچ الگورتھم کو بہتر کرنے کی ضرورت ہے۔ بقیہ سب کچھ ٹھیک ہے، اللہ آپ کو ترقی دے۔", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I want to cancel my order ORD-96674. It has not been shipped yet according to the status, it still shows processing. Please cancel it and process the refund as soon as possible. I changed my mind about this purchase and I don't want to go through the hassle of returning it after delivery.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-96674", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Light kharab nikli, on hi nahi ho rahi. Maine switch bhi badal kar dekha, doosre socket mein bhi lagaya, lekin kuch faida nahi. Bilkul dead piece bheja hai aapne. Yeh nahi chalegi. Mujhe replacement chahiye ya poore paise wapas. Ye product quality bohot kharab hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order abhi tak deliver nahi hua, lekin tracking mein returned to sender dikha raha hai. Mujhe nahi pata kyun return ho gaya, main ne toh kuch nahi kiya. Ab mujhe ye product nahi chahiye. Please refund kar dein. Maine payment online ki thi, toh account mein wapas aana chahiye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you actually, I will call instead. This is too complicated to type out. I need to explain a specific situation with my order and it would be easier over the phone. Please provide me with your customer support number. Thanks.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Email verify nahi ho raha. Verification link pe click karta hoon to page not found aa jata hai. Maine 4 baar naya verification email bheja, har baar same issue. Kya link expire ho jata hai? Ya koi aur problem hai? Main apna account activate nahi kar pa raha.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ke saath manual nahi aaya, is liye kaise use karna hai kuch pata nahi chal raha. Main ne box mein sab kuch check kar liya, lekin koi instruction booklet nahi hai. Kya aap PDF manual send kar sakte hain? Mujhe product ke functions aur setup guide chahiye.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "How can I recover my account? I forgot my password and when I try the forgot password option, it says it will send a link to my recovery email. But that email is an old one that I no longer have access to. The recovery email is also not working because I cannot log into that email account anymore. I am completely locked out.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My Rice Cooker arrived today but the lid of the inner cooking pot is missing. The box had the main unit, the power cord, and the measuring cup, but no lid for the pot. How can I cook rice without a lid? Please send the lid as soon as possible. I don't want to return the whole thing, just need the missing part.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Rice Cooker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri wishlist se products automatically delete ho gaye hain. Maine 15 products save kiye the, ab sirf 3 reh gaye hain. Dobara add karne par bhi save nahi ho rahe — main add karta hoon, wishlist mein dikhta hai, lekin app restart karta hoon to phir gayab. Ye aaj subah se ho raha hai, kal tak theek tha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am interested in buying the XYZ headphones but I am concerned about authenticity. Is it 100% original or a replica? The price is significantly lower than other retailers. Also, what is the warranty period for electronics? Do you provide a warranty card with the product? I don't want to end up with a fake product.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Search function kaam nahi kar raha. Kuch bhi search karo to no results dikhata hai chahe product exist karta ho. Maine Bluetooth headphones search kiya, kuch nahi mila. Phir main ne browse kiya to wohi headphones the. Toh search index kharab hai. Please fix this bug.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Filters kaam nahi kar rahe hain. Jab main price range set karta hoon — for example 1000 to 5000 — toh 5000+ ke products bhi show ho rahe hain. Category filter bhi theek se apply nahi hota. Ye issue app aur website dono mein hai. Kya aap is bug ko fix kar sakte hain?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Lahore mein delivery kitne din mein ho jati hai normally? Mujhe ek urgent cheez chahiye, phone ka screen protector. Agar aaj order karun toh minimum kitne din mein aa sakta hai? Express delivery ka bhi option hai kya extra charges ke saath? Koi guarantee hai ke time par pahunch jayega?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment method save nahi ho rahi hai app mein. Har baar checkout karte waqt mujhe dobara apne card ki details enter karni padti hain. Save card ka option hai lekin woh kaam nahi kar raha. It is very annoying and time consuming. Kya ye known issue hai ya mere account ka specific problem?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "The charger that came with the product does not fit the charging port properly. It is loose and keeps falling out, and when I move the device the connection breaks. I tried a different charger and that works fine so it is definitely the included charger that is defective. Please send a replacement charger.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order cancel karne ki limit kya hai? Kab tak cancel kar sakta hoon? Kya ship hone ke baad bhi cancel ho sakta hai? Agar cancel karun toh koi charges lagte hain? Maine abhi order kiya hai lekin mujhe laga ke maine ghalat size select kar liya hai, is liye cancel karna chahta hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account login nahi ho raha. Invalid credentials ka error aa raha hai baar baar. Maine reset password bhi try kiya hai, link aaya, reset kiya, lekin phir bhi wohi error. Mera password to sahi hai — maine note kar rakha hai. Kya account block ho gaya hai?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Saree ka fabric bilkul achha nahi hai. Photo mein shiny aur soft lag raha tha lekin real mein rough aur cheap quality ka hai. Jaisa dikhaya gaya tha aur jo mila hai usmein zameen aasman ka farak hai. Maine doosron ke liye bhi order kiya tha lekin ab unhe den sharm aati hai. Return karna chahti hoon.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I saw a new feature for express delivery on your website. Ye sab cities mein available hai ya sirf Karachi mein? Main Lahore mein rehta hoon. Express delivery ka extra charge kitna hai? Aur kitne din mein deliver hota hai express se? Normal delivery se kitna fast hai?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account freeze ho gaya hai, please help. Maine kuch galat nahi kiya tha. Bas kal raat ko login kiya tha aur aaj subah se freeze hai. Main koi order track nahi kar pa raha. Please check karein ke kyun freeze hua aur jald se jald unfreeze karein.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order ORD-22157 shipped show kar raha hai since 3 days but tracking update nahi ho rahi. Kya masla hai? Sandwich Maker urgently chahiye kal ke liye. Kya aap directly courier se contact kar sakte hain? Mujhe laga 2 din mein aa jayega lekin ab tension ho rahi hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22157", "product_name": "Sandwich Maker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apni subscription plan ki details janna chahta hoon. Kab renew hogi aur kitne paisay lagenge? Kya renewal automatic hai ya mujhe manually karna hoga? Agar main cancel karun toh kya koi cancellation fee hai? Current plan ka naam aur price bhi bata dein.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "HELLO! I accidentally clicked on something and it took me to a checkout page for order ORD-20459 and charged me! But I don't see it in my orders list. WHAT IS HAPPENING? Oh wait... I think I was on a completely different website. MY BAD. Please ignore this. Sorry for the confusion!", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-20459", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "The material of the shirt is very low quality and nothing like what was shown in the product pictures. The listing claimed it was 100% premium cotton but the fabric feels like synthetic polyester blend. After one wash it will probably shrink or lose color. This is false advertising and I want to return it for a full refund.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Refund kab tak milega? Return process complete ho gaya hai, maine product 7 din pehle wapas kar diya tha. Aapne warehouse ne bhi receive kar liya. 5-7 business days ka time tha, woh bhi ho gaye. Kya aap mujhe exact date bata sakte hain jab refund process ho jayega?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I need this Rice Cooker delivered by Eid. If I order today, can you guarantee it will reach me on time? It is a gift for my brother and I cannot be late. Should I choose express delivery? How much extra is it? My order would be ORD-98765 if I place it now. Please advise quickly so I can place the order.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": "Rice Cooker", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "میرا آرڈر ORD-23239 آج ملا ہے لیکن پیکج کھلا ہوا تھا اور اندر کی گھڑی ٹوٹ گئی ہے۔ باہر سے لگ رہا تھا کسی نے کھول کر دیکھا اور پھر بند کیا۔ گھڑی کی سکرین ٹوٹی ہوئی ہے اور یہ چل نہیں رہی۔ یہ بالکل قابل قبول نہیں ہے۔ مجھے اس کا حل چاہیے، یا تو نیا بھیجیں یا پیسے واپس کریں۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23239", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meri profile settings mein preferred language change nahi ho rahi. I set it to English but it keeps reverting back to Urdu on its own. Maine save kiya, page refresh kiya, phir se Urdu aa gayi. Can you please check my account: saad_ali@mail.pk? Ya koi aisa setting hai jo mujhe change karni chahiye?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "saad_ali@mail.pk", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo product picture mein dikhaya tha aur jo aaya hai, dono mein zameen aasman ka farak hai. Picture mein color bright red tha, mila hai dark brown. Design bhi bilkul alag hai. Mujhe laga ke maine wohi product order kiya hai jo dekha tha lekin aisa nahi hai. Ye dhoka hai. Main return karna chahta hoon.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine watch order kiya tha birthday gift ke liye, lekin jab parcel aaya to usme koi watch hi nahi thi. Box mein sirf ek charger aur kagaz the. Watch kahan hai? Kisi ne khola aur nikal li? Bahut bure tareeke se packing ki gayi hai. I am extremely disappointed. Please investigate and send my watch immediately.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product exchange karna hai. Maine kharida to size small lia lekin woh tight ho gaya ab. Kya main exchange kar sakta hoon without paying extra charges? Aur exchange ka process kya hai? Kya courier pickup hoga ya mujhe khud bhejna hoga? Kuch din hai exchange karne ke liye? Warranty bhi check karein.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I love the design and color of the new home page. The layout is clean and professional, very modern. The carousel on top is eye-catching. Great job by the design team. Just wanted to give positive feedback, keep it up! I will definitely recommend this platform to my friends.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe aapki product quality se koi masla nahi hai, infact bahut achi hai. Lekin mujhe poochhna tha ke kya aapke paas mobile phones ki accessories ke koi naye variants aane wale hain? Jaise type-C chargers, wireless earbuds, ya fast charging adapters? Main naya phone khareedne ke baad accessories lena chahta hoon next month.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I am a regular customer and I placed order ORD-11122. Parcel received but the box was tampered. Someone opened it before delivery. Tape cut hui hui thi. Kuch saman toh missing tha. Main ne driver ko bataya bhi lekin usne kaha ke woh nahi jaanta. Aap please inquiry karein. Yeh safe delivery nahi hai.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-11122", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke delivery driver ne parcel gate ke bahar fek diya bina bell bajaye. Maine bataya tha ke call karna delivery se pehle. Driver ka number bhi nahi mila. Rain mein parcel bheega aur kharab ho gaya. Sab samaan bigar gaya. Main ne record kar liya hai sab. Pura refund chahiye.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to order the ABC watch as a gift for my friend's wedding. The expected delivery time in the product page shows 5-7 business days, but I need it within 3 days. Is there any way to expedite the shipping? I am willing to pay extra for express delivery. Please let me know the options available.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Delivery boy ne parcel road pe fek diya aur chala gaya. Bahut ganda tareeqa hai. Mera product jo fragile tha, woh toot gaya. I have video evidence from my security camera showing him throwing the package over the gate. The parcel was marked fragile in big red letters. Unacceptable behavior. Demand refund.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account mein kuch unknown devices login dikh rahe hain. Please help. Main ne recently apna password bhi change kiya tha lekin phir bhi. Kya aap unauthorized devices ko remote logout kar sakte hain? Ya main khud kar sakta hoon? Security concern hai meri personal info ki.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Billing address mere account mein update nahi ho raha. Main ne naya address add kiya hai, save bhi ho gaya dikhata hai, lekin jab order confirm karta hoon to purana address aa jata hai. I have tried 4-5 times. Browser cache bhi clear kiya, app bhi reinstall kiya. Koi masla?", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My friend referred me to this platform. I used his referral code when signing up but the referral bonus has not been credited to my account. We both were supposed to get PKR 200 each. It has been a week since I created my account. Can you please check and credit the bonus?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe COD order cancel karne ke baad bhi product deliver kar diya gaya. Maine cancel request di thi, usko approve bhi ho gaya tha, lekin phir bhi parcel aa gaya. Driver se mana kiya lekin usne kaha ke woh wapas nahi le sakta. Ab kya karun? Main product bhi nahi chahta aur paise bhi nahi dene.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Payment already ho chuka hai debit card se, lekin order cancelled dikha raha hai. Baqi paise kab wapas aenge? Transaction reference number hai Txn-987654. Bank ne confirm kiya hai ke amount debit ho chuka hai aapki taraf. Please initiate refund immediately. I need the money back urgently.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just want to double check — is the delivery time here in Islamabad 48 hours or 72 hours? I remember reading somewhere that orders to Islamabad arrive within 2 days because the warehouse is nearby. Is that still correct? Because I am planning to order a gift and timing is important for me.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Are you all actually serious? I have been waiting 20 minutes on hold and nobody is picking up! This is a complete waste of my time. What kind of customer service is this? I just need a simple answer about my delivery. I am going to take my business elsewhere.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera friend kehta hai ke aapki website par sasta milta hai. Main ne check kiya to sach mein kuch products ki price bohot kam hai. Kya ye original hai ya duplicate products hain? Mujhe shaq hai ke itne saste mein kuch achha nahi mil sakta. Please reassure me about product authenticity.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya koi customer se aise baat karta hai? Aapke support agent ne mujhe beech mein call cut kar diya. Main apna issue explain kar raha tha ke mera parcel nahi aaya, aur unhone kaha ke main jhooth bol raha hoon. Aur phir call uthana band kar diya. Unprofessional attitude. I want to file a complaint against this agent.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need a detailed receipt for order ORD-18611 which I placed on March 15. The payment was made through credit card and I need the receipt for my expense report for office purposes. The auto-generated email was missing the tax breakdown and company details. Please send a proper invoice with company name and NTN number.", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-18611", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received a wrong item in my order. Instead of the Wireless Mouse that I ordered, I received a USB hub. The packing slip inside the box actually shows the correct product name Wireless Mouse, but the physical item inside is different. Someone in the warehouse definitely made a packing mistake. Please arrange a replacement.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": "Wireless Mouse", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Cash on delivery order tha, lekin driver ne kaha ke card machine nahi hai. To mujhe cash dena pada. Lekin kya COD orders mein bhi card payment ka option hona chahiye? Mujhe pehle bhi aisa experience hua hai. Aap driver ko card machine den. Bahut log cash nahi rakhte aaj kal.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera friend ne apna account delete karne ka kaha hai ke woh ab is platform se shopping nahi karega. Woh chahta hai ke uski saari info delete ho jaye. Kya aap uski madad kar sakte hain? Uska email hai farhan_83@hotmail.com. Usne kaha ke woh khud support se contact nahi kar pa raha hai.", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": "farhan_83@hotmail.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Apki site pr order krna bohat mushkil hy. Form bharte waqt errors aa rahe hain. Jab main address likhta hoon to system kehta hai ke invalid address, lekin address sahi hai. Kya ye naye update ki wajeh se ho raha hai? Pehle main ne successfully order kiya tha koi masla nahi tha.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aap logon ne mujhe damaged product bhej diya. Box ke andar ka packing bhi kharab thi. Product ke corners scratch hain and the screen has a visible hairline crack. Maine order thik se rakha tha, aapne hi galat bheja. Mere paas video evidence hai unpacking ki. Full refund chahiye.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine ek Bluetooth Speaker kharida jo do din mein kharab ho gaya. Speaker se sirf crackling sound aa raha hai, music nahi chal raha. Maine fully charge kiya, different devices se connect kiya, lekin sab jagah same issue. Warranty period mein hai toh replacement milega? Kaise apply karun?", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": "Bluetooth Speaker", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery date 2 baar postpone hui hai. Pehle Tuesday bataaya, phir Thursday kaha, ab Saturday bata rahe hain. Har bar naya excuse hai. Aap ka courier service bohot unreliable hai. Is this normal or is this just my order that has problems? I need the product this week, please don't delay further.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received a notification that my 7-day replacement warranty is about to expire for the Smartwatch I bought. But I only received the product 3 days ago, not 7 days ago. The warranty clock is starting before delivery. Can you please correct this? The product was ordered on ORD-14566 but delivered on 23rd, not 17th.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": "ORD-14566", "product_name": "Smartwatch", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Payment ho chuka hai lekin order status abhi tak pending hai 2 din se. Transaction ID hai BOK-56321-987. Maine bank statement bhi attach kar diya hai. Aapke customer support ne kaha tha ke 24 ghante mein update ho jayega, lekin kuch nahi hua. Please check karein aur order confirm karein.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main nay T-Shirt ka 3XL size order kiya tha lekin jo mila woh 2XL hai. Bahut tight hai. Sare documentation mein 3XL likha hua hai but actual product 2XL hai. Galat size bhejne ka ye pehla mamla nahi hai mere saath. Yeh dhoka hai. Main exchange nahi chahta, refund chahiye.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I need to know how to send a gift to someone else. The delivery address needs to be different from billing address. I want to buy a handbag for my sister who lives in Lahore but I am in Karachi. Can I set different addresses for billing and shipping? Also, can I add a personal gift message with the order?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere 3 mahine pehle diye gaye reviews abhi bhi moderation mein hain. Ab tak approve nahi hue. Main ne with photos reviews diye the. Kya aap ke review system mein problem hai ya manually check hote hain? Doosron ko bhi mera experience pata chalna chahiye. Please approve my pending reviews.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapka app ka chat support bahut slow hai. Agent ko message pahunchne mein 2-3 minute lagte hain, aur agent ka reply aane mein aur 5 minute. Aadha ghanta lag gaya ek simple sawaal ka jawab paane mein. Chat ka interface bhi outdated lagta hai. Please improve the chat support experience.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Ladies Watch ki photo mein dikhaya gaya design aur actual product mein farak hai. Watch ke dial ka color photo mein rose gold tha, mila silver. Strap ka design bhi different hai. Ye misrepresentation hai. Mujhe jo dikhaya gaya woh nahi mila. Paisay wapas chahiye or replacement with exact same design as picture.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": "Ladies Watch", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aap log international delivery bhi karte hain? Main UK mein rehta hoon aur apni ammi ke liye gift bhejna chahta hoon Pakistan mein. Parcel Pakistan mein deliver hoga, main UK se order karun ga. Kya aapki site se international payment accept hoti hai? Ya koi aur process hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine gift voucher redeem kiya lekin amount apply nahi hua. Voucher code GIFT500 hai, jis mein 500 rupees ka credit tha. Maine apply kiya to successfully redeemed dikhaya, lekin total mein koi change nahi aaya. 500 rupees nahi kate. Aap check karein please. Screenshot bhi attached hai.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mobile stand ka stand fabric se chipak nahi raha. Jo adhesive aaya hai woh bilkul kaam nahi kar raha. Maine saaf surface pe bhi lagaya, pressure bhi diya, lekin gir jaata hai. Kya ye defective unit hai? Ya koi aur adhesive deni chahiye? Mera fayda nahi hua is product se.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am writing to provide positive feedback about my overall experience. The delivery was on time, the product quality exceeded my expectations, and the packaging was excellent. The Bluetooth Speakers I ordered sound amazing and the battery life is incredible. Will definitely order again. Five stars from my side!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": "Bluetooth Speaker", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Product ki packaging material qeemti thi. Jab main ne parcel khola, to us mein ek branded box tha, uske andar velvet pouch, aur pouch mein sponge tha. I was very impressed with the unboxing experience. Felt like a premium brand. Just wanted to appreciate the team for the effort put into packaging and presentation.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I need a refund for my order. Product return ho chuka hai, warehouse ne bhi receive kar liya hai according to tracking. Main ne product courier kiya tha 9 din pehle. Please process the refund quickly. Mera bank account number hai. Aapko kya chahiye — IBAN ya account number? Bata dein main provide kar dun.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Can I pay with EasyPaisa or JazzCash? Main ne credit card nahi use karna. Sirf mobile wallet se payment karna chahta hoon. Mujhe mobile wallet transactions zyada safe lagte hain. Kya COD mein bhi mobile wallet pay kar sakta hoon? Ya online payment ke liye kya options hain?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe koi notification nahi mila ke order ship hua. Not even a tracking number. Main order page pe check karta hoon to wahan sirf confirmed likha hai. Kya ye normal hai? Mere pehle ke orders mein tracking number milta tha aur notifications aati thin. Kya koi setting change hui hai mere account mein?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aaj raat 9 baje delivery aani thi, main wait kar raha tha. Koi nahi aaya. Phone bhi koi nahi kiya. Jab main ne courier office ko call kiya to unhone kaha ke driver ne Kacha delivery mark kar diya hai, but no one came. Bahut beizzati hui. Yeh professional nahi hai. I missed an important meeting waiting.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Is there any way to track my order via SMS instead of the app? Mera data pack khatam ho gaya hai is month, is liye app nahi khol sakta. Mera order number ORD-31198 hai. Kya aap mujhe tracking updates SMS par bhej sakte hain? Jab status change ho toh mujhe text aa jaye.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-31198", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aap ki site par mobile number ke saath account verification ka option nahi hai. Sirf email verification hai. Bohot logon ke paas email nahi hai Pakistan mein, sirf mobile hai. Kya aap mobile OTP verification add karoge? Ye Pakistan ke users ke liye zaroori hai. Main ne 3-4 baar suggest kiya hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas Black Leather Jacket ka XL size stock mein hai? Mujhe apne bhai ke liye birthday gift dena hai. Main ne website dekhi to out of stock dikha raha hai. Kya kisi color mein XL available hai? Ya kuch din mein aane wala hai? Please let me know as soon as it is back in stock.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Black Leather Jacket", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Exchange return policy kya hai? Main ne ek shirt order ki thi, woh size mein choti hai. Kya main exchange kar sakta hoon? Aur agar koi shirt exchange nahi karna chahta toh kya return possible hai? Kitne din mein refund mil jayega? Ye policies website par clearly nahi likhi hain, please bata dein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Account suspension ka reason bata dein. Mera account achanak suspend ho gaya hai, mujhe koi notification nahi mila ke kyun. Main 2 saal se regular customer hoon, kabhi koi issue nahi tha. Apni policies ke against kuch nahi kiya. Please review my case and restore my account.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support number kya hai? I need to talk to a real person urgently. My issue is complicated and cannot be resolved through chat or email. I have been trying to reach you for 2 days. Please provide a working phone number. The one listed on the website is not reachable.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Payment gateway ne double charge kar diya. Mera account se PKR 4,000 ki jagah PKR 8,000 deduct ho gaye. Bank statement mein do transaction dikh rahe hain ek hi time ke. Same amount, same merchant. Maine abhi tak product bhi nahi receive kiya. Yahi double amount issue hai. Please refund extra amount.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Color run ho gaya dhoney ke baad. Maine pehli dafa dhoya normal detergent se aur saara color nikal gaya. Ab poora kapda kharab ho gaya hai. Ye toh ek hi baar pehanna tha. Aisa inferior quality product kaun bechta hai? Quality control mein problem hai. Ye toh dhoka hai. Saare paise wapas chahiye.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support se baat karne ke baad mujhe mera solution nahi mila. Unhone bas kaha ke koi aur team dekh legi, aur phir koi follow up nahi aaya. Easy solution tha bas tracking update dekhna tha. Main ne 3 din pehle contact kiya tha, aaj tak koi jawab nahi. Kya ye normal hai aapke yahan?", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mobile stand ka packaging actually quite good. Product bhi sahi tha, kaam bhi karta hai. Main kuch aur suggest karna chahta hoon. Kya aapke paas mobile holder for car ka bhi kuch hai? Agar hai toh mujhe link bhej dein. Dashboard mount chahiye specifically, not vent clip.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Order kab tak deliver hoga? Mujhe urgent chahiye. Maine ek Sehri set order kiya hai Ramzan ke liye. Agar time par nahi aaya toh koi faida nahi. Kya aap guaranteed delivery date de sakte hain? Please prioritize my order and let me know the exact expected delivery date.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I would like to return my purchase. Product abhi tak seal mein hai, khola nahi hai. Agar main unsatisfied hoon toh kya return policy cover karti hai? Ya sirf defective products ke liye hai? Website par likha hai 7-day return but kya conditions hain? Please clarify.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website pe mere order ka status changed to completed dikha raha hai lekin maine kuch order nahi kiya. Koi fraud ho sakta hai mere account se. Please check karein ke kisi ne mera account access kiya hai. Main apna password change karta hoon. Suspect transactions check karein.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "COURIER COMPANY SE CONTACT KARO! My delivery has been showing out for delivery for the past 4 days. Eh kab aayega? Driver ka number nahi mil raha, courier customer support bhi nahi utha raha. If the courier cannot deliver, please switch to a different courier service for my area. This is ridiculous.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapki company CSR activities mein involved hai? I am a student doing research on e-commerce companies in Pakistan and their social responsibility initiatives. I need to know if your company has any programs for education, environment, or community development. Please share details for my research project.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine kal raat order kiya tha ORD-22478, delivery aa gayi hai lekin mujhe product pasand nahi aaya. Main return karna chahta hoon. Kya app se hi request karun ya website se? Process kya hai? Kya pickup aap karoge ya mujhe khud courier karna hoga? Refund kitne din mein milega?", "category": "refund_return", "urgency": "low", "entities": {"order_id": "ORD-22478", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera WiFi zyada acha nahi hai is liye app slow ho jati hai. Kya aapke app ka koi lite version hai jo kam data mein chal sake? Ya koi setting hai jo images compress kare? Main 2G network use karta hoon aur app bohot mushkil se load hoti hai. Koi solution bata dein.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine ghalati se order cancel kar diya. Ab main wohi order dobara activate karna chahta hoon. Kya possible hai? ORD-19005 tha woh order. Usme 40% discount tha jo ab available nahi hai. Agar dobara order karun toh mujhe wohi discount milega? Please help restore my cancelled order.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-19005", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I found a better price for the same Wallet on another website. Your price is PKR 500 more. Do you have a price match policy? If yes, how do I claim it? I would rather buy from you because of your return policy, but not at a higher price. Please let me know if you can match the competitor price.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Do you deliver to Saudi Arabia? Main Pakistan se gift bhejna chahta hoon Saudi mein rehne walay dost ko. Kya shipping charges international hai? Aur kitne din lagte hain? Customs clearance ka issue toh nahi hoga? Pata nahi kyun website pe international shipping ka koi option nahi hai.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "My account has been charged PKR 500 as a membership fee. Main ne membership koi nahi li thi. Mujhe nahi pata ye kya hai. Please clarify what this membership is and why I was charged. Agar main ne accidentally subscribe kiya hai toh please cancel and refund. I did not authorize this charge.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I placed order ORD-10809 for a Black wallet. But the delivery that arrived is brown in color. I specifically ordered black to match my shoes. The packing slip also says black but the actual product is brown. Clearly someone packed the wrong color. Please arrange a replacement in black as soon as possible.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-10809", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I am not satisfied with my recent purchase. Expected better for the price I paid. Product picture bohot attractive thi but actual product ordinary hai. I probably will not be ordering again from this platform. Value for money nahi hai. You need to improve your product quality and be honest with product images.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mobile Stand order kiya tha woh nahi aaya, kuch aur aa gaya. Galat order dispatch kiya hai aapne. Main ne Mobile Stand manga tha, mujhe ek Mouse Pad mila hai. Order number ORD-13133 hai. Packing list bhi Mobile Stand ka hai lekin andar kuch aur hai. Warehouse mistake hai yeh.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-13133", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan payment plan ya installment available hai? Main ek expensive product khareedna chahta hoon lekin ek baar mein itna paisa nahi hai. Koi EMI option hai? Kya EasyPaisa payments ko installments mein convert kar sakta hoon? Please share available financing options if any.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki new collection kab aayegi? Mujhe pata hai ke festive season aa raha hai toh new designs aayengi. Koi specific date hai launch ki? Main new collection ka wait kar raha hoon purchase karne ke liye. Please share teaser ya koi info agar available hai toh. I want to be the first to buy.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe laga ke maine order cancel kar diya lekin phir bhi deliver ho gaya. Delivery driver ne product diya aur maine lene se mana kar diya. Ab kya hoga? Driver ne kaha ke woh wapas le jayega. Kya mera refund process ho jayega automatically? Ya mujhe kuch karna hoga? Please guide.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ke notification channel mein bohot zyada spam hai. Har roz 8-10 notifications aate hain random products ke. Main ne notifications band kar diye hain but phir bhi aate hain. Dimag kharab ho gaya hai. Saare irrelevant products ki promotion bhejna band karein. Sirf relevant updates chahiye.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to complain about order ORD-09463. The product delivered is not what I ordered, it is a completely different item. I ordered a Wall Clock and received a Photo Frame. I have picture evidence of what was in the box. Please initiate a return and refund as soon as possible. Very disappointed with the service.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-09463", "product_name": "Wall Clock", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Password change karne ke baad main apne account mein login nahi kar pa raha. Naya password set kiya, confirm bhi kiya, success message bhi aaya. Lekin jab login karta hoon to incorrect password error aata hai. Maine reset bhi 2 baar kiya. Koi issue hai system mein? Please check my account.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine apni complaint ka screenshot le liya hai. Customer support ne kaha ke woh escalate karenge but 2 weeks ho gaye koi response nahi aaya. Kya aap mere complaint ka status bata sakte hain? Complaint number CS-4421 hai. Mujhe lagta hai ke mera complaint aapne ignore kar diya.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Receiver ne parcel lene se mana kar diya order ORD-10258 ka. Ab parcel wapas aa raha hai. Maine already payment kar di thi. Kya mujhe refund milega? Return process kya hai is case mein? Ya courier charges bhi kate jayenge? Jab delivery fail hoti hai toh policy kya hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-10258", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I am writing to inform you that I am absolutely delighted with my purchase! The product arrived earlier than expected, the packaging was beautiful, and the quality is superb. This is how every online shopping experience should be. I would rate my experience 10 out of 10. Thank you for the excellent service!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki website mein search bar kaam nahi kar raha hai. Kuch bhi type karo toh koi suggestion nahi aata. Pehle aata tha ab nahi. Agar main enter press karun toh bhi koi result page nahi khulta, blank page aa jata hai. Sirf homepage pe hi wapas redirect ho jata hoon. Koi bug hai, please fix it.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "How can I delete my account permanently? Main ab ye platform use nahi karna chahta. Personal data bhi delete karna hai. Mera account bilkul remove karein. Email hai ali_raza_88@gmail.com. Koi form hai ya customer support se request karni hogi? Please confirm once the deletion is complete.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "ali_raza_88@gmail.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mobile Stand ka ek leg toot gaya hai. Maine carefully use kiya tha, 2 hafte hi hua hai. Ye bohot cheap quality ka hai. Expected life toh kum se kum 6 months honi chahiye thi. Warranty mein aata hai ya nahi? Agar hai toh replacement ka process kya hai?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I cannot believe how fast the delivery was. I ordered a Microwave yesterday afternoon and it arrived this morning at 9 AM. That is less than 24 hours. I am genuinely impressed with the logistics team. The product was well packed, the delivery boy was polite and professional. Keep up the great work!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": "Microwave", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Product received hai lekin warranty card nahi hai. Carton mein sab kuch tha except the warranty card. Maine accessories bhi check kiye. Kya aap warranty card digitally provide kar sakte hain? Ya mujhe manufacturer se contact karna hoga? Product ka brand XYZ hai. Warranty period bhi confirm karein.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein reviews ka option nahi hai products ke liye. Main apna feedback dena chahta hoon taake doosron ko bhi help ho. Kya koi review section website pe hai? Ya main kahan review de sakta hoon? Positive feedback hai mera, sab ko batao ke aapki products achhi hain.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera friend ka account bana raha tha lekin verify nahi ho raha. Uska email hai sohail.khan@gmail.com. Har baar verification link bhejne ke baad bhi account pending hai. Usne 3 baar naya link manga. Koi issue hai uski email ke saath? Ya system mein koi bug hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sohail.khan@gmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke sale mein price bahut kam tha, main ne 3 shirts order kiye. Lekin 2 din baad offer khatam hone ke baad aapne price aur bhi kam kar diya! Sirf 49 rupees difference hai but baat price consistency ki hai. Kya main difference claim kar sakta hoon? Koi price protection policy hai?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere 2 orders combine kyun nahi hue? Maine ek hi din mein 2 orders diye the, dono ek hi address par. Lekin alag alag parcels aaye. Is se delivery charges double hue. Kya aap extra delivery charges waapis kar sakte hain? Shouldn't the system automatically combine orders to same address?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe delivery time se koi masla nahi hai, I am patient. Bus yeh confirm karna hai ke mera parcel kab tak aa jayega taake main ghar par hoon. Kya aap approximate time frame bata sakte hain? If it will be in the morning, I will plan accordingly. I work from home so I can adjust.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I want to know about your return policy for international orders. I ordered this Leather Jacket as a gift for my cousin in Pakistan. If it doesn't fit him, can he return it from Pakistan? Who will bear the return shipping cost? He is in Lahore. I paid PKR 3,500 for this order and need clarity on this.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": "Leather Jacket", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment page ka timeout bahut kam hai. Jab main card details enter karta hoon, woh timeout ho jata hai. Phir dobara enter karna padta hai. Kya aap timeout duration increase kar sakte hain? Kuch log hastily nahi bhar pate. Zyada stress hota hai ki kahi expire na ho jaye.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki website par discount coupon codes hain? Main first time order kar raha hoon. Koi welcome discount milta hai? Kuch websites par FIRST10 ya WELCOME15 jaise codes hote hain. Aapke yahan bhi kuch hai? Agar hai toh batayein taake main order karne se pehle apply karun.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ka latest update bohot acha hai! New interface clean hai aur navigation easy hai. Pehle thoda confusing tha lekin ab sahi hai. Search bar bhi better ho gaya hai. Wishlist feature bhi useful hai. Good job by the development team! Keep improving the user experience.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine ek book order ki thi lekin woh damaged state mein aayi. Pages phat gaye hain aur cover bhi phata hua hai. Lagta hai packing theek nahi thi. Book water damaged bhi hai, shayad barish mein bheeg gayi. Yeh meri study ke liye zaroori thi. Replacement chahiye urgently.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki delivery charges policy kya hai? Kya free delivery ke liye koi minimum order amount hai? Main ne 500 rupees ka product order karna chahta hoon lekin delivery charges 150 hai jo bahut zyada hai. Koi code hai free shipping ke liye? Compare karta hoon toh aapke delivery charges zyada hain.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ki speed kafi achi hai compared to other platforms. Loading time bhi kam hai. Search results relevant aate hain. Lekin ek choti si problem hai: product images zoom feature theek se work nahi karta. Jab main zoom karta hoon to image pixelated ho jati hai. Please improve image quality.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I am a supplier interested in listing my products on your platform. I manufacture home decor items and textile products in Faisalabad. What is the process to become a seller on your marketplace? Are there any listing fees or commission charges? Please share the seller registration details and requirements.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ka payment system theek nahi hai. Jab main credit card details dalta hoon toh unknown error aa jata hai. No specific error message, bas something went wrong likha aata hai. Maine 4 different cards try kiye, sab fail hue. Card mein koi issue nahi hai, dusre platforms par kaam karta hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapka app download nahi ho raha Play Store se. Main ne kai baar try kiya, download start hota hai aur phir ruk jata hai. Storage bhi sufficient hai. Android version bhi compatible hai. Koi issue hai app ke latest version mein Google Play ke saath? Ya koi region restriction hai?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order ORD-21035 aaj 8 din ho gaye deliver nahi hua. Status kehta hai processing. Yeh kaunsa e-commerce hai jo 8 din mein bhi product process nahi kar paata. Mera dost ne mujhe recommend kiya tha ye platform. I am regretting my decision. Please cancel and refund my order if you cannot ship.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-21035", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe aapki app ki speed pasand hai aur UI bhi clean hai. Lekin ek bug hai — jab main product details page scroll karta hoon to images flicker karti hain. Kuch images load nahi hoti aur jagah jagah blank spaces aate hain. Yeh Android par hai, iPhone par theek ho sakta hai. Please check.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered two Shalwar Kameez sets as Eid gifts. One fits perfectly but the other is too small, even though I ordered the same size. The stitching seems inconsistent between the two. Quality is otherwise good and the fabric is nice. Can I exchange just the one that doesn't fit without returning both?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan bulk orders ke liye koi special discount hai? Main ek NGO ke liye ration items khareedna chahta hoon. Humein 50+ packets chahiye hain. Items mein daal, chawal, oil, aur aata shamil hai. What is the best price you can offer for bulk NGO orders? Kya delivery free hogi?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product reviews post karne ke baad woh approve nahi ho rahe. Maine 3 reviews diye hain, sab honest feedback tha. Kuch positive, kuch constructive criticism. Teen din ho gaye, abhi tak moderation mein hain. Aapke review system mein koi delay kyun hai? Doosron ko bhi mera experience dekhna chahiye.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I placed an order for a Leather Belt. The belt quality is okay but the buckle has a manufacturing defect — it is slightly bent and does not close properly. I have to force it shut every time. Other than the buckle issue the leather itself is fine. Can you just send a replacement buckle instead of returning the whole belt?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Leather Belt", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apni delivery ka time change karna hai. Mera order kal aane wala tha lekin main ghar nahi hoon. Kya delivery postpone ho sakti hai? Agar postpone kiya toh extra charges lagein ge? Kya main courier office se khud parcel le sakta hoon? Mera order ORD-21222 hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-21222", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I ordered three different colored T-Shirts but only received two colors — I got blue and black but the white one is missing. The packing slip inside the box shows all three items, but the white T-shirt was not in the package. Kya white T-Shirt alag parcel mein aayega? Ya bhool gaye?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki sale mein 50% off ka advertisement tha, lekin actual mein sirf 20% off mila. Jab main ne cart mein product dala to discount 50% nahi laga. Toh ye false advertising hai. Koi specific products par hi 50% tha? Woh website par clearly mention nahi kiya gaya. Please clarify the actual sale terms.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas branded perfumes ke tester bottles milte hain? Main sample lena chahta hoon pehle full bottle khareedne se. Tester bottles cheaper hoti hain. Particularly I am interested in the XYZ Noir and ABC Blue fragrances. Kya aap testers bechte hain ya full bottles only?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App ne background mein mera bohot data consume kar liya. Main ne WiFi off kiya tha toh mobile data use hua. Aapki app ne 2 GB data khatam kar diya background refresh mein. Itni zyada data consumption kyun? Koi option do data saving mode ka. Abhi mera data package khatam ho gaya.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke customer service ne mujhe wada kiya tha ke 48 hours mein issue resolve ho jayega. Ab 5 din ho gaye hain. Maine wapis contact kiya to naye agent ne kaha ke woh case nahi dekh sakta kyunki koi aur handle kar raha hai. Koi accountability nahi hai. Mera case number CS-8871 hai.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi referral program hai? Mera friend ko refer karna chahta hoon. Agar woh sign up kare aur order kare toh mujhe kuch reward milega? Kitna bonus milta hai? Aur kya friend ko bhi kuch milega? Requirements kya hain referral bonus ke liye?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere ghar ke paas koi pickup station hai kya? Main delivery se pehle product dekhna chahta hoon. COD hai toh main pay karne se pehle check karun ga. Kya ye option available hai? Kuch websites par pickup points hote hain. Agar aapke yahan bhi hain toh location bata dein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine 1 hafte pehle complaint kiya tha regarding defective headphones, but no response. Koi ticket number bhi nahi diya. Main ne website ke through complaint kiya tha. Kya mera complaint mila bhi? Please acknowledge and process my replacement request. Headphones ki quality hi itni kharab hai ke sirf 2 din chale.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine dobara account banaya kyunki pehla account delete ho gaya tha. But now when I try to login with my second account, it says this email is already registered with another account. Email verification bhi complete hai but login nahi ho raha. Kya pehla account fully delete nahi hua tha? Confusing.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support ko call kiya to agent ne mujhe bataya ke woh mera issue 24 ghante mein resolve karega. Maine 48 ghante wait kiya, phir dobara call kiya to doosre agent ne kaha ke woh nahi kar sakta. Please ensure that your team follows up properly. Case number CS-2098. This is very frustrating.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "My order ORD-19920 was supposed to be delivered yesterday. Main ne poora din wait kiya, koi nahi aaya. Na call, na message. Aaj jab main ne tracking check ki to status kehta hai delivered! Kisko deliver kiya? Someone is lying. Maine CCTV bhi check kiya, koi nahi aaya. Ye fraud hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-19920", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein login ke baad home page load nahi ho raha. White screen aati hai bas. Phir app crash ho jati hai. Maine app ka cache clear kiya, reinstalled kiya, phone restart kiya, lekin kuch kaam nahi kiya. Ye Android 13 par hai. Koi fix bata dein. App version 4.2.1 hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I generally like your products but I wanted to give some feedback. Your delivery window is too wide — you say 2-5 days but it usually ends up being 5 days. That is misleading. Just say 5 days then we won't be disappointed when it arrives later. Better to underpromise and overdeliver na?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera previous refund ka amount abhi tak process nahi hua. Maine wallet credit check kiya, kuch nahi hai. Bank account mein bhi nahi aaya. 10 working days ho gaye. Transaction reference R908765. What is taking so long? Aapke refund team ko kya ho gaya hai? Do they need any additional documents?", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Cash on delivery order tha, driver ne delivery karte waqt mujhe extra charges bataye jo website par nahi the. Kuch delivery surcharge bata raha tha. Maine mana kiya to woh product wapas le gaya. Ab tracking mein cancelled dikha raha hai. Mera paisa nahi laga kyunki COD tha, lekin unfair practice hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe refund ka time bohot zyada lag raha hai. 7 business days complete ho gaye. I understand there is a processing time but this is too long. Doosre platforms par 2-3 din mein refund aa jata hai. Aapko apna refund process improve karna chahiye. Ye customer friendly nahi hai.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ka size guide galat hai. Maine measurements check kiye the size guide se aur us hisaab se L size liya. Jab product aaya to L size actually M size ke barabar tha. Size guide update karein kyunki ye galat info de raha hai. Yeh waste of money hai aur return ka bhi jhanjhat.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Courier ne mujhe parcel deliver karte waqt handling charges demand kiye jo website par nahi the. Main ne driver se kaha ke main extra nahi dunga toh woh wapas le gaya. Order cancelled dikha raha hai ab. Is this legal? I have screenshot of the website showing no extra charges.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine Pakistan mein rehne wale dost ko gift bhejna hai. Main khud UK mein hoon. Kya aapki website international payments accept karti hai? Mera UK credit card hai. Kya USD mein payment karun? Aur delivery address Pakistan ka hoga. Koi issue nahi hoga na?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Order ORD-17656 ka refund kab tak aa raha hai? Maine product 12 din pehle return kiya tha, warehouse ne receive bhi kar liya. Ab status refund initiated likha hai. Kya iska matlab ye hai ke paise aapke system se nikal gaye? Aur mere account mein aane mein kitne din lagenge?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-17656", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki return policy kya hai agar main unsatisfied hoon? Mujhe product kholna hai pehle check karne ke liye. Kya open box return allowed hai? Agar product kholne ke baad pasand nahi aaya toh return kar sakta hoon? Koi restocking fee toh nahi? Clear policy website par mention karein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera previous order mein size issue tha. Maine XL manga tha, L aaya. Ab is order mein bhi wohi problem hai. Yeh consistently ho raha hai. Kya aapke warehouse mein size checking ka proper system nahi hai? Please ensure proper quality checks before dispatching orders in the future.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan wedding shopping ke liye koi special discounts hain? Mere bhai ki shadi hai aur hamein kafi samaan lena hai — kapray, jootay, ghar ki decoration, kitchen items. Bulk mein lenge toh koi discount package hai? What is the maximum discount you can offer for wedding shopping above PKR 50,000?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I received a product with a different brand name than what I ordered. Order kiya tha XYZ brand ka Wallet, mila ABC brand ka. Brand to brand ka farak hai. Quality bhi different hai. Packing mein bhi koi brand tag nahi tha actual product par. Misleading practice hai. Refund chahiye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki delivery charges bahut zyada hain for small items. Mobile Stand ke liye 150 rupees delivery charge lena reasonable nahi hai. Aur free shipping ka threshold 1500 hai jo kafi zyada hai. Other platforms have much lower free shipping thresholds. Please consider reducing delivery charges for small orders.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "After ordering I realized I entered the wrong phone number in my delivery address. The number has a typo — 0312 likhna tha lekin 0321 likh diya. Can you please update the contact number before the courier picks it up? The correct number is 0312-1234567. Don't want the delivery driver to be unable to reach me.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I am a business and I need 20 units of the Wireless Keyboard and Mouse combo for my office. Do you have enough stock? We need all 20 same model. Can you provide a bulk quotation? And how long would delivery take for a bulk order like this? We are in Karachi. Need these by end of month.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wireless Keyboard", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein dark mode option kyun nahi hai? Aaj kal har app mein dark mode hota hai. Raat ko use karte waqt aankhen dukhti hain. Kya aap dark mode feature add karne wale hain? Agar plans mein hai toh kab tak aa jayega? Customers have been requesting this feature for a while now.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I wish aapke order tracking process mein improvement aaye. Jab tak delivery na ho, customer ko pata nahi hota exact status kya hai. Koi milestone nahi hai — processing, packed, dispatched, out for delivery, delivered — ye sab steps real time mein dikhne chahiye. Aaj kal log transparency chahte hain.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine order ORD-24498 cancel kar diya tha but still delivered. Driver ne product diya, maine lene se mana kar diya. Driver ne kaha fine karke wapas le gaya. Lekin mera refund abhi tak nahi aaya. COD tha is liye paise nahi diye maine, lekin merchant ko kya refund hoga ya nahi?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-24498", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Thank you so much for the quick resolution of my previous issue! I had complained about the wrong delivery and within 2 days the correct product was dispatched. The replacement arrived in perfect condition. I am very satisfied with how your team handled it. This is great customer service.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Your delivery team is amazing! The delivery boy called me 30 minutes before arrival, which gave me enough time to come home from work. The parcel was in perfect condition and he was very polite. This kind of professional behavior makes me want to keep ordering from your platform.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine 2 din pehle complaint ki thi regarding damaged product, aur aapne replacement bhej diya hai jo aj mil gaya! Ye bahut fast response hai. Aapki customer service team ka bohot bohot shukriya. I will definitely recommend your platform to everyone. Quality service like this is hard to find.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki product quality bohot achi hai. Main ne kai kharide hain aur kabi bhi koi masla nahi aaya. Price bhi reasonable hai. Delivery bhi time par hoti hai. Lekin ek choti si request hai — kya aap eco friendly packaging use kar sakte hain? Cardboard ka zyada istemal kam karein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera return request kab tak process hoga? Maine Sunday ko request ki thi. Uske baad pickup schedule hua, driver aaya, product liya. 3 din ho gaye hai product pickup hue. Ab status pe returned likha hai lekin refund initiated nahi hai. Kya aap check kar sakte hain? Total waiting time 5 din ho gaya.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I received the product and I am happy with the quality. But there is a minor issue — the product box was slightly crushed in one corner. The product inside is fine, no damage. I am not complaining, just giving feedback so you can improve packaging. Bubble wrap use karein fragile items ke liye.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Does your platform have a mobile app for iOS? Mera Android hai toh main Android use karta hoon, but my sister has an iPhone and she wants to shop from your platform. Main ne App Store mein check kiya but could not find it. Kya iOS app available hai ya nahi? And kya features same hain Android aur iOS mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website par account verify nahi kar pa raha. Har baar jab main verification link pe click karta hoon toh invalid link error aata hai. Maine resend verification 5 baar kiya. Same issue. Kya link mein koi expiry time hai? Koi alternative verification method hai? SMS se verify ho sakta hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Website ka responsive design mobile pe theek nahi hai. Jab main mobile browser se open karta hoon toh buttons overlap ho jate hain aur text cut ho jata hai. Kuch sections properly scale nahi hote. Mobile shopping aaj kal sabse zyada hoti hai, toh mobile experience pe focus karein.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to order a gift for a friend. Do you offer gift wrapping services? Can I add a personalized message in the package? I want the delivery to be a surprise for my friend so I don't want the price mentioned anywhere on the package. Is that possible? Kya extra charges hain gift wrapping ke?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Help! Main apne account mein login nahi kar pa raha hoon. It says too many login attempts, try again later. Maine 1 ghanta wait kiya, phir bhi wohi message. Kya account lock ho gaya hai? Kitni der mein unlock hota hai? I need to check my pending order urgently.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine ek kurta order kiya tha Eid ke liye. Product time par aaya bhi. Quality bhi achi hai, fabric soft hai aur stitching neat hai. Color bilkul waisa hai jaise photo mein dikhaya gaya tha. Bahut khush hoon. Aapki team ka bohot shukriya. Eid Mubarak! Will shop again.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapke app ka sort by price filter galat results dikhata hai. Jab main low to high select karta hoon toh kuch products high price par show hote hain pehle. Ye bug hai. Sorting theek se kaam nahi kar rahi. Kya aap waise extra time features mein avoid kar sakte hain while fixing core functionality?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapki website par Wishlist feature hai? I want to save products for later. Main ne option dhoonda lekin nahi mila. Kya add to wishlist ka koi button hai kisi page mein? Ya ye feature abhi available nahi hai? Agar nahi hai toh kab tak aa jayega? Bahut useful feature hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site kaai achi hai! Bohot saare options hain, prices bhi reasonable hain. Delivery bhi time par hoti hai. Main ab regularly shopping karta hoon yahan se. Lekin ek request hai — kya aap COD mein bhi change option rakh sakte hain? Kuch log card use karna chahte hain delivery par.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "I want to check the status of my return for order ORD-23409. Maine product 2 hafte pehle return kar diya tha. Courier tracking shows delivered to your warehouse 5 days ago. Ab tak refund initiate nahi hua. Kya warehouse mein processing mein delay hai? Please check and expedite my refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-23409", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Search results mein irrelevant products aate hain. Maine Wireless Keyboard search kiya, toh results mein mouse, headphones, USB cables aaye. Correct products toh last page par the. Ye search algorithm sahi nahi hai. Aapko search relevance improve karna chahiye. Customers ko accurate results chahiye.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wireless Keyboard", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera call center waale bahut rude the. Main apna issue explain kar raha tha ke product damaged aaya hai, woh keh raha tha ke aap ne hi tod hoga. Unhon ne mera product ka bhi inspection kiya baghair. How dare they blame the customer without checking? I have photos and video of the damaged product. Complaint, please.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine 3 mahine pehle ek shirt kharida tha jo ab phat gaya hai seam se. Stitching weak thi. 3 months is not a reasonable lifespan for a shirt. Kya warranty mein aata hai? Ya replacement mil sakta hai? Quality issue hai. If you stand by your products, you should address this.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App mein jab main product add to cart karta hoon toh quantity select karne ke baad add button click nahi ho raha. Button disabled ho jata hai. Koi error bhi nahi dikhata. Bas kuch nahi hota. Maine app restart kiya, same issue. iPhone 14 par hai. App version 3.8.2.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki product ki photo bohat achi hai but asal product waisa nahi hai. Maine Ladies Sandals order kiye. Photo mein elegant aur premium lag rahe the. Jo aaye woh cheap plastic wale hain. Dhoka hai. Zamaana aasman ka farak hai. Photo mein jo dikhao wohi bhejo. Full refund chahiye.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas debit card payment par koi extra charges hain? Checkout karte waqt ek convenience fee add ho rahi thi. Kya ye sab orders par lagta hai? Ya specific payment methods ke liye? Pehle kuch nahi tha. Kya naya charge hai aapne add kiya? Yeh disclosure karo properly.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki delivery service bahut achi hai. Mera order time se pehle aa gaya. Online tracking bhi accurate thi. Maine har step monitor kiya — processing se lekar out for delivery tak. Exactly waisa hi experience hona chahiye. Plus the delivery driver was very professional. Quality service!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke pas koi student discount hai? Main university student hoon aur budget limited hai. Bohot online platforms offer student discounts. Kya aapke yahan bhi koi scheme hai? Agar hai toh kya process hai? Student ID card upload karna hoga? Koi particular code bata dein.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I called customer support 4 times yesterday regarding a refund issue. Every time I was put on hold for 5-10 minutes and then the call disconnected. Jab connect hua bhi toh agent ne kaha ke woh refund department nahi hai aur transfer kar diya, phir dobara disconnnect. This is terrible service.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ki guarantee certificate nahi hai box mein. Maine aapke yahan se Electronics Item kharida hai jisme 1 year manufacturer warranty honi chahiye. Par koi warranty card nahi mila. Kya aap digital warranty provide kar sakte hain? Warranty claim karte waqt kya karna hoga?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera phone number change ho gaya hai. Ab main apne account mein login nahi kar pa raha kyunki OTP purane number par jaata hai. Mera naya number 0311-2345678 hai. Kya aap mera registered number update kar sakte hain? Main apna CNIC scan bhej sakta hoon identity verification ke liye.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to confirm kya aapki website par COD available hai? Main ne dekha ke kuch products par COD option nahi hai, sirf online payment. Kya ye specific products ke liye hai ya kuch areas mein COD nahi hai? Main Lahore mein hoon, mujhe COD chahiye. Cash prefer karta hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere account mein kisi aur ne login kar liya hai. Mujhe kuch unknown orders dikh rahe hain jo maine nahi kiye. Kisi ne mera account hack kar liya. Main ne turant password change kar liya hai. Please review recent login activity and inform me of any suspicious access points.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapka delivery driver ne parcel galt address par de diya. Mera address 123, Block A hai lekin driver ne 321, Block C par de diya. Wahan kisi aur ne sign kar diya. Ab mera parcel kisi aur ke pas hai. I tried going to that address but they said they didn't receive anything. Kya karna hoga?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe product's warranty ke baare mein poochna hai. Kya aapki site se khareeda hua product manufacturer warranty ke saath aata hai? Kitni warranty hai? Claim kaise karein? Kya aap warranty registration mein help kar sakte hain? Warranty card nahi mila hai product ke saath.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya mein kisi aur ke liye order kar sakta hoon gift ki tarah? Main chahta hoon ke delivery address alag ho aur billing address mera ho. Kya aapki website mein ye option hai? Kya main gift message add kar sakta hoon? Koi extra charge hai gift delivery ke liye?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order number ORD-22341 payment failed dikha raha hai lekin mera bank account se paisa kat gaya hai. Transaction amount PKR 2,500 debit ho gaya. Bank statement mein hai. But your website says payment failed. Yeh confusion hai. Kya aap reconcile kar sakte hain? I have bank statement screenshot.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-22341", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein add to cart button kaam nahi kar raha. Jab main kisi bhi product par Add to Cart click karta hoon toh button highlight hota hai lekin kuch nahi hota. Cart empty rehta hai. Maine app update kiya, phone restart kiya, kuch kaam nahi kiya. Please fix this ASAP.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne pichle 2 mahino mein 5 orders kiye hain apki site se. Sab achi quality ke the. Lekin ek order mein product missing tha. Baki sab theek. Overall experience acha hai. Woh missing product ka replacement bhej diya hai aapne, uska shukriya. Bas consistency maintain karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapke delivery partner ne parcel damaged deliver kiya. Box ka ek corner totally crushed tha. Main ne delivery boy ke saamne khola toh andar ka product bhi cracked tha. Maine delivery boy ko dikhaya aur usne note bhi banaya. Mera return request process karo. Pura refund chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki customer service bahut responsive hai. Mera issue jaldi resolve ho gaya. Thank you! I had ordered a pair of shoes that were too small. Replacement process bohot smooth tha. Within 3 days new shoes aa gaye. Aur correct size bhi tha. Really impressed with the after sales service.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe kuch aur bhi chahiye tha jo aapki site par nahi mila. Kya aap product catalog suggest kar sakte hain? Ya koi specific category hai jo main miss kar raha hoon? Main home appliances dhoond raha hoon specifically. Aapke pas kitchen appliances limited hain. Kya aap expanding kar rahe hain?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment page ne mera card decline kar diya but bank statement shows the transaction went through. Ab order bhi nahi hua aur paise bhi kat gaye. Double loss. Bank ne kaha ke amount hold hai aur 5-7 working days mein release hoga. Kya aap ise speed up kar sakte hain? Bohot pareshani hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas wedding collection mein koi new designs aaye hain? Main August mein shaadi kar raha hoon aur mujhe kuch formal outfits chahiye. Kya aap newly arrived section bata sakte hain? Aur kya aapke yahan stitched bhi milte hain ya sirf unstitched fabric?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein kuch naya nahi lagta. Design thoda outdated hai compared to other platforms. Colors bhi zyada bright hain jo aankhon ko achhe nahi lagte. Modern minimal design prefer karte hain log aaj kal. I am a UI designer and can give detailed feedback if you need.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas gift cards available hain? Main apni cousin ko birthday gift dena chahti hoon lekin sure nahi hoon ke usko kya pasand aayega. Toh gift card dena easy option hai. Kaise purchase karun? Kya digital gift card milta hai jo email par bhej sakun? Minimum amount kya hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I placed order ORD-17175 on Sunday. Abhi tak status confirmed hai, shipped nahi hua. 3 din ho gaye. Aapki website par likha hai 24-48 ghante mein ship hota hai. Ye promise nahi nibhaya ja raha. Please check kyun delay ho raha hai. Customer ko false promises mat do.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-17175", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App ki push notifications kaam nahi kar rahi. Main ne order status notifications enable kiye hain lekin kuch nahi aata. Jab main app kholta hoon tabhi pata chalta hai ke order update hua hai. Background mein notifications deliver nahi ho rahe. Android 14 hai. Yeh notification bug fix karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund ka time abhi nahi hua. 10 working days complete. Maine customer support se contact kiya, unhone kaha ke 24-48 ghante mein contact karenge. Koi contact nahi kiya. This is unacceptable. Kya aap personally ensure kar sakte hain ke mera refund aaj process ho? Case ID RF-1102.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas COD customers ke liye bhi koi loyalty program hai? Main sirf COD use karta hoon aur regular customer hoon. Koi points milte hain? Ya koi discount vouchers? Aapke competitors ke pas COD customers ke liye bhi reward programs hain. Please launch something for COD users.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein product comparison feature nahi hai. Jab main 2 similar products dekhna chahta hoon toh mujhe alag alag tabs kholni padti hain. Compare feature add karein. Bahut useful hoga especially electronics mein. Sabhi badi e-commerce sites mein ye feature hota hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I love the new UI update! The previous version was clunky but the new one is smooth and modern. Navigation is much more intuitive now. Search results are more relevant too. Good to see improvements being made. Keep it up team! Looking forward to more updates.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera account delete karna hai. Main orders nahi kar raha ab. Bohot spam emails aa rahe hain, notifications bhi. Privacy concern hai. Please permanently delete my account and all associated data. GDPR type compliance ho ya nahi, but main apna data wapas chahta hoon. Confirm karein delete hone ke baad.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to file an official complaint about the delivery driver. Woh driver ne mere saath bohot bura behave kiya. Woh late aaya, phir extra paise maange, aur jab maine mana kiya toh woh gaaliyan dene laga. Maine uski video bhi bana li hai. Aap is driver ke khilaf action lein. Ye safe nahi hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapki website par koi size guide available hai? Mujhe kids clothes lene hain lekin size ka andaza nahi hai. Age-wise size chart ho toh madad hogi. Mera bacha 7 saal ka hai, kaun sa size lega? US sizes aur Pakistani sizes alag hote hain. Please share size guide link.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine order ORD-11534 ka status check kiya to woh cancelled dikha raha hai. But maine cancel nahi kiya. Kisi aur ne cancel kar diya? Ya system ne automatically cancel kar diya? Yeh ghalati se hua hai. Please restore my order. Mujhe product chahiye urgently, it's a gift for my mother.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-11534", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein delivery date estimation galat hai. Jab main order karta hoon to 2-3 days dikhata hai lekin actual mein 5-6 days lagte hain. Har bar yahi hota hai. This is misleading. Please fix your estimation algorithm. Accurate delivery dates se customer trust badhega.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Order kab deliver hoga? Mujhe urgent chahiye. 5 din ho gaye hain. Tracking bhi update nahi ho rahi. Agent se baat karna chahta hoon but number nahi mil raha. Koi live agent chat hai? Call center bhi busy hai. What is the fastest way to get a response from your team?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe laga ke maine wrong product order kar diya. Main chahta tha blue shirt, maine blue hi select kiya tha. But blue ka shade match nahi karta jaisa photo mein tha. Photo mein navy blue tha, mila light blue. Kya ye same product hai? Ya shading difference hai?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera friend ne mujhe recommend kiya ke yahan se shopping karun. Maine first order kiya hai. Product acha hai. Delivery bhi time par aayi. Overall experience acha raha. Shukriya! I was hesitant about online shopping but this has been a positive first experience. I will be ordering again.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein saved addresses edit nahi ho rahe. Jab main existing address edit karta hoon aur save karta hoon toh woh purana address hi rehta hai. New address add karne par bhi woh save nahi hota. Koi error nahi aata. Bas kuch hota nahi. Please fix this address issue.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapki website mein online chat support 24/7 available hai? Maine raat 11 baje chat kholi toh offline dikhaya. Koi timing hai? And what is the average response time? Mera issue time sensitive hai. Ye information website par clearly mention karo ke support kab available hota hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne apni complaint number CS-5591 ka koi update nahi dekha. 7 din ho gaye. Kya investigation chal rahi hai? Aapne kaha tha 2-3 din mein update milega. Agar case closed hai toh bhi bata do. Mera product replacement pending hai, please expedite.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera credit card statement mein aapki company ka do transactions dikh rahe hain ek hi order ke liye. Main ne ek baar payment kiya tha, PKR 3,000. Lekin do baar PKR 3,000 aur PKR 3,000 dikh raha hai total PKR 6,000. Double charge hua hai. Toh PKR 3,000 extra liya aapne. Please refund.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund amount wallet mein add karne ki bajaye bank account mein bhejo. Main ne pehle wallet select kiya tha lekin ab mera intention hai ke bank transfer ho. Kya aap payment method change kar sakte hain? Mera IBAN hai PK12ABCD1234567890. Please confirm karein ke bank transfer process ho jayega.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product exchange kaise karun? Main ne shoes kharide hain, size 7 liya, lekin ye tight hain. Mujhe size 8 chahiye. Exchange policy kya hai? Kya main nearest store mein ja kar exchange kar sakta hoon? Ya courier pickup hoga? Extra charges to nahi hain exchange ke?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera dost ne order kiya tha mere address par, lekin uska naam nahi diya tha bhejne waqt. Driver ne mera naam pucha. Maine apna ID card dikhaya. Phir driver ne parcel de diya alhamdulillah. But is there a way to add a recipient name separate from the account holder name?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein koi product available nahi dikhata. Sab out of stock show ho raha hai. Phir bhi main explore kar raha hoon. Kya ye server syc issue hai ya update chal raha hai? Ya sirf mera account hai? Aap check karo ke app mein product listing proper hai ya nahi.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne 1 week pehle luxury watch order ki thi gift ke liye. Jab parcel aaya to andar se kharab sound aa rahi thi. Khola to watch ki chain tooti hui thi aur glass scratch tha. Itna mehnga product aur aisi quality? Replacement expect karta hoon. Aapke QC team ne kaise pass kiya?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein order history galat dikha rahi hai. Kuch orders jo maine 2 mahine pehle kiye woh nahi dikh rahe. Sirf recent orders dikh rahe hain. Kya history delete ho gayi? Ya koi filter hai? Main previous orders ke details retrieve karna chahta hoon for my records.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne ek cashmere shawl order kiya jo bahut achi quality ka tha. Lekin usme ek corner par kuch stain tha, shayad manufacturing se. Baki shawl perfect hai. Kya main ek corner ke liye pura shawl return karun? Ya kuch adjustment kar sakte hain? Partial refund possible hai?", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapki site par koi AI chatbot hai? Main kuch basic questions puchna chahta hoon without calling customer support. Koi FAQ page bhi nahi mila. Kuch smart FAQ system banao jo common questions ka jawab de. This will reduce your support team's workload bhi.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine 2 mobile covers mangwaye the, ek blue aur ek black. Lekin dono black aaye. Blue wala nahi aaya. Half order missing hai. Please send the blue cover. Ya dono ka refund kar do agar blue stock mein nahi hai. Pehle ye confirm karo ke blue cover available hai ya nahi.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Can you actually help me get a refund? I have been struggling for 3 weeks. Product defective hai, aapne bhi confirm kiya tha call par. But refund nahi aaya. I am going to take legal action if this is not resolved within 48 hours. I have all the evidence including photos and call recordings.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapka app update ke baad hang kar raha hai. Har 2-3 minute mein app freeze ho jata hai. Phir force close karna padta hai. Bohat irritating hai. I have tried clearing cache, reinstalling, even restarting my phone. Nothing works. Android 12, Redmi Note 11. Kab fix hoga?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine order kiya tha lekin address galat likh diya. Can I change it before dispatch? Mera order abhi processing mein hai. Kya mujhe cancel karke dobara order karna hoga? Ya aap address edit kar sakte hain? Correct address hai: House 45, Street 12, F-8/3, Islamabad.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein mein ne kuch time nahi spend kiya because it's not engaging enough. Product images load nahi hote, transitions slow hain. Kya aapke development team performance improvement par kaam kar rahi hai? I would love to use this app more if the experience was smoother.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine apni cousin ko gift bhejne ke liye perfumes ka set order kiya. Woh bahut khush hui! Fragrance long lasting hai, packaging bhi achi thi gift karne layak. Composition bhi sahi hai waisa hi jaisa described tha. Definitely ordering again for upcoming birthdays!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera email address change karna hai account mein. Kya main khud kar sakta hoon? Settings mein email change ka option nahi mil raha. Agar support team karegi toh kya documents chahiye? Mera old email hafiz@yahoo.com hai aur new email hafiz@gmail.com. Please update it.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "hafiz@yahoo.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan par koi product customization available hai? Jaise mujhe apna naam ya message engrave karvana ho gift items par. Koi personalized gifts section hai? Main apni wife ko anniversary gift dena chahta hoon with her name engraved on it.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine apni complaint ka screenshot le liya hai aur social media par post kar diya hai. Customer support mujhe ignore kar raha hai. 2 hafte ho gaye, koi jawab nahi. Aap log customer ko seriously nahi lete. Social media par viral kar dun ga if not resolved immediately.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera 2 saal se account hai. Main loyal customer hoon. Lekin abhi kuch issue aa rahe hain. Meri profile incomplete show ho rahi hai lekin maine sab fields bhar diye hain. Kya aap mere account ko audit kar sakte hain? Profile ID PKR-88765. I don't want to lose access.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I just love the packaging of your products. Even small items come in branded boxes. Makes me feel like I am buying from an international brand. Keep up the quality. My only suggestion would be to add more variety in the electronics category. Looking forward to your growing catalog!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mujhe delivery charges se koi problem nahi hai. Main premium delivery bhi choose karta hoon. Lekin ek issue hai — kabhi kabhi main office address par delivery chahta hoon aur ghar par nahi. Kya aap delivery address change kar sakte hain after the order is placed? Office timing mein ghar par koi nahi hota.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas cash on delivery par bhi kisi order ki limit hai? Main ne kaha suna ke PKR 10,000 se zyada ka COD allowed nahi. Kya ye sach hai? Mujhe 15,000 ka product lena hai. Kya main cash de sakta hoon? Kya koi alternative hai COD ke liye high value orders mein?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne 2 hafte pehle quality complaint ki thi about a defective blender. Aaj replacement aa gaya. Working perfectly! Bohot khush hoon customer service se. Aapne jab replacement dispatch kiya to mujhe notification bhi mili thi. Keep providing this level of service!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Yaar kya hai ye? Mera order cancel kyun kiya? Maine cancel nahi kiya tha. ORD-20345 order tha na. Mera paisa bhi kat gaya tha. Ab cancel kyun? Kya aap mujhe bata sakte hain reason? Agar system issue tha toh please reorder karo mere liye. Or refund karo immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-20345", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke delivery guys are awesome. Mera area kafi door hai lekin phir bhi time par delivery hoti hai. Driver sahab bohot polite hain. Always call before coming. I really appreciate the service. Koi tip bhi nahi lete. Keep rewarding your delivery staff for their good work!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki site par koi review system nahi hai. Mein apni khareedari ke baad review dena chahta hoon. Kya review policy hai? Kya main apne orders ke baad rating de sakta hoon? Doosron ko decision lene mein help hogi. Please add product reviews and ratings feature on the website.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund amount mera wallet mein add hua hai. Lekin main direct bank transfer chahta hoon. Kya aap wallet se bank mein transfer kar sakte hain? Please withdraw my wallet balance to my bank account. IBAN PK24ABCD9876543210. Amount PKR 2,500 hai. Wallet use karne ka mera koi plan nahi.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera regular customer hoon, har mahine 2-3 orders karta hoon. Aapke saath ek suggestion share karna chahta hoon. Kya aapke pas koi VIP program ho sakta hai jahan loyal customers ko exclusive discounts milein? Main aapko recommend bhi karta hoon sab ko. Loyalty reward do mujhe.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera order aaj aana tha. Maine poora din ghar pe wait kiya. Lekin koi nahi aaya. Tracking update nahi hui. No call from the driver. Kya hua? Kya delivery postpone hui? Mujhe batao. Aaj nahi aaya toh main kal office jaunga aur phir delivery lene wala koi nahi hoga.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein order cancel karne ka option nahi hai. Jab main order details mein jaata hoon toh cancel ka button disabled hai. Kya koi time frame hai cancel karne ke liye? Ya kuch orders cancel nahi ho sakte? Mera order abhi bhi processing mein hai, cancel hona chahiye.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke delivery driver ne extra charges ki demand ki. Bol raha tha ke heavy parcel hai, extra dena hoga. Maine aapki policy check ki, koi extra charges nahi hain. Driver ne jab extra nahi diya to parcel lene se mana kar diya. Ab wapas warehouse gaya. Mera order refund chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan electronics par extended warranty available hai? Manufacturer warranty 1 year hai lekin main 2-3 year cover chahta hoon. Koi extended warranty plan hai? Agar hai toh price kya hai? Kya main order ke baad bhi purchase kar sakta hoon?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App mein jab main filter apply karta hoon toh kuch products galat filters ke saath show hote hain. Jaise main price 1000-2000 select karta hoon toh 5000 ke bhi products aa jate hain. Price range filter theek se kaam nahi kar raha. Please debug this issue.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mene lena to nahi chahta tha kuch, bas dekh raha tha aapki site. Lekin aapki site ne mera number store kar liya aur ab mujhe promotional SMS aate hain. I never consented to this. Please remove my number from your marketing list immediately. Ye privacy breach hai. My number is 0300-1234567.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe samajh nahi aa raha ke order kaise place karun. Kya process hai? Main ne product add to cart kiya, phir proceed to checkout kiya. Lekin payment option mein sirf credit card hai, COD nahi dikh raha. Kya mere area mein COD available nahi? Main Gujranwala mein hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-25678 ka refund process karo. 15 din ho gaye hain. Maine product return kiya, aapne receive bhi kar liya. Refund initiate kyun nahi hua? Har bar koi naya bahana hai. Pehle kaha 5-7 days, phir 7-10 days, ab 15 days ho gaye. Kya ye aapki policy hai customers ko ignore karna?", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-25678", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi student ya teacher discount available hai? Main school teacher hoon aur class ke liye kuch stationery items lena chahta hoon. Koi special discount ho toh bulk order karun. Annual requisition hai school ki. Amount around PKR 25,000 hoga.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein jab main koi product share karta hoon WhatsApp par toh link theek se open nahi hoti. Shared link click karne par app nahi khulti, browser mein product page aata hai aur woh bhi galat. Deeplinking theek se implement karo. Product share feature kaam karna chahiye properly.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine try kiya apna account delete karne ka but option nahi mila. Settings mein gaya, privacy mein gaya, koi delete account button nahi. Kya aap mere account ko delete kar sakte hain? Mera username ali_raza_2000 hai. Please remove all my data and confirm deletion.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I appreciate the easy return policy. Product return karna bohut easy tha. Bas request kiya, pickup aaya, product liya, aur refund aa gaya. Koi hassle nahi hui. Aise hi customer friendly policies honi chahiye. I will confidently order again knowing returns are easy.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera address complete nahi hai order mein. Main ne ghalti se sirf gali ka naam likha, house number nahi likha. Kya aap delivery details mein house number add kar sakte hain? House no 7B, Street 3, G-9/1, Islamabad. Please update before it goes to the courier.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order is taking too long. Maine 1 hafta pehle order kiya tha. Status processing pe atka hua hai. Mera dost ne mujhe recommend kiya tha aapki site par sasta milta hai. Lekin itna wait kyun? Next time I will think twice before ordering again.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support ka number kya hai? Main call karna chahta hoon. Mera internet nahi chal raha is liye chat nahi kar sakta. Please share a toll free number if available. Mera issue urgent hai, refund ka. I need to speak to a supervisor, not a first line agent.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein new account registration bohot mushkil hai. Form bohot lamba hai, unnecessary fields hain. Koi Google ya Facebook se sign in nahi hai. Aaj kal har app mein social login hota hai. Please add social login options to make registration easier for new users.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine premium delivery ka extra charge pay kiya tha but delivery regular time mein aayi. Express delivery ka wada kiya tha 24 hours ka, lekin 48 hours lag gaye. Extra charges ka refund chahiye. Payment reference PREM-77890. Aapne jo wada kiya woh nahi nibhaya.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera phone number ka country code galat save ho gaya hai. Pakistan ka code +92 hai lekin mere account mein kuch aur hai. Shayad +91 save ho gaya. Is liye verification SMS nahi aa rahe. Can you correct my country code? Mera number 0300-9876543 hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki website par prices inflation ki tarah badh rahe hain! Pehle ye product 1000 ka tha, ab 1500 ho gaya. Ek mahine mein 50% price increase? I understand inflation but this is too much. Kya koi aur option hai? Ya alternative products recommend karo.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan free delivery ka koi code hai? Main ne promo code nahi dhoonda. Koi existing offer ho toh bata dein. Website par koi banner nahi dikh raha. Kuch doston ne bataya ke unko free delivery mili thi. Kya code specific accounts ke liye hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine 3 din pehle jeans order ki thi. Aaj aayi. Perfect fit hai! Fabric bhi acha hai. Bilkul waisi hai jaise photo mein dikhayi gayi thi. Online shopping mein ye trust issue hota hai ke photo aur product match karega ya nahi. Aapki site par match karta hai. Very happy!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera order out for delivery dikha raha hai 2 din se. Lekin koi delivery nahi hui. Driver ka number bhi nahi milta. Customer support bata raha hai ke woh courier ko contact karega. Nothing happened. Kya karna chahiye? Mera number 0301-1112233 hai, please update delivery coordination.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I want to give a big shout out to your customer support team. Mera order ORD-10221 mein product missing tha. Maine complaint kiya to within 24 hours replacement bhej diya. Ye level of service nahi dekhta koi. Bohot bohot shukriya. Aap loyal customer bana rahe ho mujhe.", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-10221", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera coupon code WORK20 apply nahi ho raha. Kya ye expired hai? Ya koi minimum purchase amount hai? Code enter karta hoon to invalid coupon likhta hai. Kya aap check kar sakte hain? I saw this code on your Instagram page yesterday. Is it still valid?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support call bahut expensive hai. Per minute charges lagte hain? Kya aapke pas toll free number hai? Main mobile se call karta hoon toh paise lagte hain. Aur hold pe bhi zyada der lagate hain. Please provide a toll free number or call me back.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine ek expensive watch order ki thi gift ke liye. Woh achi quality ki hai, packaging bhi premium thi. Lekin ek baat — usme time set karna bohot mushkil tha kyunki manual nahi thi. Kya aap digital manual email kar sakte hain? Watch model XYZ-200 hai.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account mein profile picture set nahi ho rahi. Jab main upload karta hoon toh process to ho jata hai lekin picture nahi dikhti. Default avatar hi rehta hai. File size bhi chhota rakha hai. Format bhi JPG hai. Koi issue hai server side? Tommorow try karunga phir.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan exchange par bhi koi time limit hai? Maine shoes 10 din pehle kharide the, pehne nahi hain. Size thoda bada hai. Kya main ab bhi exchange kar sakta hoon? Return window 7 days thi. 3 days late ho gaye hoon. Koi exception possible hai?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website par payment ke waqt OTP nahi aa raha. Maine 4-5 baar try kiya, kabhi OTP aata hi nahi. Network theek hai, messages aa rahe hain. Kya OTP gateway mein issue hai? Ya mera number block hai? Payment complete nahi ho pa raha. Frustrating experience.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein wishlist feature acha hai lekin usme ek problem hai. Jab main koi product wishlist mein daalta hoon aur baad mein woh out of stock ho jata hai, toh uski price nahi dikhti. Kya aap out of stock items mein bhi price dikha sakte hain? Price visibility important hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas display pictures ke saath product review ka option hai? Main apne purchased product ki photo ke saath review dena chahta hoon. Visual reviews more helpful hote hain doosron ke liye. Please add photo/video review feature. Har e-commerce site mein ab ye feature hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine 2 identical Wall Clocks order kiye, ek apne liye aur ek gift ke liye. Ek clock sahi chal raha hai lekin doosra band ho gaya 2 din baad. Same model, same brand, but different quality. Ek kaam kar raha hai, ek nahi. Unreliable quality control. Mera defective wala replace karo.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine ek laptop bag order kiya tha. Bag acha hai, material bhi achi quality ka hai. Zipper bhi smooth hai. Bohot practical hai daily use ke liye. Main daily university jaata hoon aur ye bag perfect hai. Mera dost ne bhi pasand kiya. I'll share your website with him.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan product ke sath gift wrapping ka option hai? Main birthday gift bhej raha hoon, achi packaging important hai. Koi extra charge hai? Kya main custom message add kar sakta hoon? Please confirm. Agar option nahi hai toh kya aap special request le sakte hain?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I purchased a USB Cable from your store. After 2 weeks, the cable stopped working. It's not charging devices anymore. The cable gets warm near the connector which seems like a safety issue. Warranty period mein hai kya? Kya replacement milega? Original product tha ya fake?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "USB Cable", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein selection criteria acha hai but results bohot zyada aate hain. Kya aapke pas filtering ke aur bhi options ho sakte hain? Jaise brand filter, color filter, size filter, price range filter, customer rating filter. Currently limited filters hain. Better filters se shopping experience improve hoga.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "I want to open a dispute because my order ORD-21876 was never delivered. Tracking says delivered but I never received it. Driver signed on my behalf without my consent. I have checked with all family members. Nobody received anything. This is fraud. I want a full refund immediately.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-21876", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki delivery charges bahut zyada hain. PKR 150 for a small item? Kya aap delivery charges kam kar sakte hain? Mera dost bhi yahi kehta hai. Kuch competitors free delivery dete hain. Aapne competition mein rehna hai toh delivery charges kam karo especially for orders above PKR 500.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera friend ne order kiya tha mere address par parcel bhejne ke liye. Kya aap courier ko update kar sakte hain ke parcel mere naam par deliver ho? Receiver ka naam change karna hai. Receiving person ka naam Ahmed Ali hai instead of the original name on the order.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein online payment option bohut limited hai. Sirf credit/debit card hai. Koi EasyPaisa, JazzCash, NayaPay, SadaPay nahi. Digital wallets ka time hai. Aaj kal log cards se zyada wallets use karte hain Pakistan mein. Please integrate more payment options.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I sent a product back for return 2 weeks ago. Tracking shows it arrived at your facility on Monday last week. But I haven't heard anything since. How long does it take to process a return once received? My return ID is RTN-3344. Please give me an update.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Jo product hair oil maine order kiya tha, uska cap toota hua tha. Oil nikal kar poora box kharab ho gaya. Bahut messy situation thi. Baki ke items bhi oil se kharab ho gaye. Poore order ka refund chahiye. Photos le li hain proof ke liye. Bahut bura experience tha.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas koi first purchase pay late scheme hai? Jaise buy now pay later? Kuch platforms par ye option hota hai. Main student hoon aur ek baar mein full payment nahi kar sakta. Kya aap installment plan provide karte hain? Kya documents chahiye honge?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki customer service ka response time bohot acha hai. Har baar maine contact kiya, within an hour reply aa gaya. Even on weekends. I am very impressed. Mera issue bhi quickly resolve hua. Keep up the good work. Yehi level maintain karo. Customer satisfaction priority honi chahiye.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine ek formal shirt order ki thi interview ke liye. Shirt achi quality ki hai, lekin usme kuch stains the jo dhoney se nahi utre. Shirt pehenne se pehle hi stain tha. I am disappointed. Ab main kya karun? Nai shirt bhejo ya refund karo. Stain clear nahi ho raha.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne complaint ki thi ke delivery late hai. Aapne bola ke 24 hours mein contact karenge. Aaj 3 din ho gaye. Koi contact nahi kiya. Kya aapki team follow up nahi karti? Mujhe aapke service se umeed thi lekin aap ne disappoint kiya. Case CS-7732 hai.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapka app ka design thoda flat hai. Colors bhi zyada vibrant nahi hain. Kya aap UI refresh kar rahe hain kuch time mein? Modern clean design ho toh better lagega. I work in design field, I can share suggestions if you have a feedback channel for UI improvements.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-17899 ka refund process karo. Main ne 1 mahina pehle return kiya tha. Product receive ho gaya hai aapne. Abhi tak refund initiated nahi hai. I will file a complaint with the consumer protection authority. This is completely unacceptable. Do I need to take legal action?", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-17899", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi bulk order discount system hai? Main mobile accessories ka reseller hoon. Mujhe regularly 50-100 pieces chahiye har month. Wholesale price chahiye. Please share your B2B pricing and bulk order policy. Kya mujhe special dealer account mil sakta hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein addresses save karte waqt map location pin nahi ho rahi. Pehle theek tha, latest update ke baad masla hai. Jab main location pin karta hoon toh wrong location pin ho jati hai. Half kilometer door dikhata hai. Manual address enter karne par bhi issue.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera experience with your app bohot acha raha hai starting se. Main 6 months se use kar raha hoon, kabi major issue nahi aaya. UI bhi acha hai, delivery bhi time par hoti hai. Aapne customer service bhi achi hai. Recommendation deta hoon main apne friends ko bhi.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapke delivery time ka commitment nahi hai. Pehle 2-3 days bolte ho, phir 5 days lag jaate hain. Consistency nahi hai. Aap ako delivery system improve karna chahiye. Ek separate courier team rakhni chahiye jis par aapka control ho. Third party courier unreliable hain.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product ki photo mein aur asli product mein color ka bohot zyada difference hai. Maine blue Shoes manga tha, photo mein bright navy blue tha, mila to kuch purple type shade hai. Kya lighting ki wajeh se aisa hota hai? Ya product hi alag hai? Please check.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe ek chhoti si problem hai — aapki app mein font size bohot chhota hai. Padhne mein problem hoti hai especially product descriptions. Kya app mein font size change karne ka option hai? Ya koi accessibility setting? Older users ko bohot problem hoti hai. Please consider this.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapke return process mein ek problem hai. Return request karte waqt mujhe reason select karna padta hai but drop-down mein options ambiguous hain. Koi specific reason option nahi hai mere issue ke liye. Also photo upload option chahiye return request ke waqt hi. Please improve the return form.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Customer support se baat karna asaan nahi hai. Koi WhatsApp number hai? Email number bhi do. I prefer WhatsApp communication because calling is expensive. Main job karta hoon toh call nahi kar sakta. Chat support bhi hamesha busy hota hai. Please provide alternative contact methods.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas product installation service bhi hai? Maine AC lena chahta hoon. Agar main order karta hoon toh kya installation bhi include hai? Ya extra charges hain? Kya installation team professional hai? Warranty par koi asar nahi hota na agar khud install karun?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne ek premium product kharida tha jiska box bohot attractive tha. Jab maine friends ko dikhaya toh unhon ne bhi impress ho kar aapki site visit ki. Presentation matters! Aapke packaging team ko credit do. Only suggestion — use less plastic in packaging if possible.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Ye delivery driver ne mera number kisi ko bhej diya? Kyunki mujhe unknown calls aane lage hain delivery ke baad. Main ne kabhi number share nahi kiya. Aapka delivery system customer privacy maintain karta hai ya nahi? This is a serious privacy concern. Please investigate.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere ghar mein koi nahi tha to driver ne parcel wapas le gaya. Ab tracking mein failed delivery attempt likha hai. Kya aap re-delivery kar sakte hain? Main kal ghar par hounga. Saturday best hai. Kya re-delivery ke extra charges hain? Please reschedule. Mera order ORD-21200 hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-21200", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app pe product out of stock hota hai toh koi notification option nahi hai. Kya aap back in stock alert feature add kar sakte hain? Main kuch specific products ka wait kar raha hoon. Jab woh available honge toh main jaanna chahta hoon. Bohut useful feature hoga customers ke liye.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan product exchange ki limit hai? Maine shoes pehne hain ghar mein try karne ke liye, baahar nahi. Sole pe minor marks hain. Kya phir bhi exchange ho sakta hai? Policy likhi hai unworn condition. But try karne ke liye pehna to hoga. Please clarify.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki customer service bohot achi thi! Mera order ORD-13390 mein product missing tha. Maine call kiya to agent ne bohot politely baat ki. Issue samjha. Aur 24 ghante mein replacement dispatch kar diya. Jab tak product na mil jaye tab tak mujhe updates milti rahi. Bohot professional approach hai.", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-13390", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein cheap products ka section hona chahiye. Budget friendly options alag section mein rakho taake quickly filter kar sakun. Under PKR 500, PKR 1000 ke products ka category banao. Main limited budget mein shopping karta hoon toh ye help karega.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund kab milega? Ye 8th working day hai. Aapki policy kehti hai 5-7 working days. Aaj 8th day hai. Ab bhi nahi aaya. Main wait kar raha hoon. Kya koi delay hai? I have bills to pay and this money was supposed to come back by now.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein bina account ke browse nahi kar sakta? Kuch websites par guest browsing hoti hai. Guest user ko bhi products dekhne do, wishlist mein add karne do. Jab order karna hoga tab login karega. This would improve user experience and reduce bounce rate.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapka app RAM bohot zyada consume karta hai. Mera phone 4GB RAM hai, app use karte waqt phone slow ho jata hai. Background mein bhi memory use hoti hai. Is app optimization par kaam karo. Ye resource heavy kyun hai? Koi lite version banao ya performance improve karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas koi subscription based delivery service hai? Jasie monthly essentials delivery. Kuch platforms par monthly ration, groceries waghera ka subscription hota hai. Kya aap bhi aisi koi service provide karte hain? Main monthly basis par kuch items order karna chahta hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne ek kurta pajama set order kiya jo fitting perfect hai. Stitching achi hai, fabric comfortable hai. Waisa hi mila jaisa main expect kar raha tha. Price bhi reasonable tha. I will definitely recommend your platform to my friends and family for traditional wear.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein multiple items ke saath koi option nahi hai k comparison karne ka. Mujhe 2-3 products compare karna hota hain specs aur price ke basis par. Please add a product comparison feature. This is very helpful when buying electronics like phones, ACs, etc.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki website par product size available to hai lekin photo mein model ne jo size pehna hai woh mention nahi hai. Mujhe nahi pata ke model ne S size pehna hai ya M. Kya aap product images mein model size add kar sakte hain? Is se size estimate karna easy hoga.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order 2 hafte pehle aaya tha, product acha hai. Lekin main aaj notice kiya ke usme minor defect hai — ek corner par stitching khuli hui hai. Kya main ab bhi complaint kar sakta hoon? Warranty period 1 month hai? Karungi toh kya hoga? Kya replacement milega?", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera dost Dubai mein rehta hai. Woh bhi aapki site se shopping karna chahta hai. Kya aap international shipping karte hain? UAE mein delivery possible hai? Shipping charges kitne hain? Aur customs duty kaun pay karega? Kya aapne UAE mein delivery ka experience hai?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ki customer support se baat karte waqt calling experience acha nahi hai. Koi IVR menu nahi hai, option bhi limited hain. Jab main number dial karta hoon to directly ring hota hai, koi option nahi ke kis department se baat karni hai. Better IVR system implement karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne T-Shirt order kiya jo expected se jaldi aa gaya. Quality achi hai. Lekin main soch raha hoon ke kya aapke yahan exchange possible hai agar size na aaye? Actually the size fits well. Cancel my previous thought. Everything is fine. Good service!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein koi language change option nahi hai. Kuch users English nahi samajhte. Kya aap Urdu language support add kar sakte hain? Or at least Roman Urdu? Bohut log Pakistan mein Urdu prefer karte hain. Bilingual app se reach badhegi aapki bhi.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne apna mobile number update kiya account mein but OTP abhi bhi purane number par ja raha hai. Kya update reflect hone mein time lagta hai? Ya koi caching issue hai? Maine 2 din pehle update kiya tha. Please check. Mera naya number 0302-8765432 hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera pichla order number ORD-15002 ka product defective aaya tha. Maine 2 hafte pehle complaint ki, replacement aaj aa gaya. Aapki team ne bohot achi service di. Replacement product bilkul perfect hai. Aapki customer service trustworthy hai. Thank you for maintaining quality.", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-15002", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan product request kar sakta hoon? Jo product main dhoond raha hoon woh aapki site par available nahi hai. Main organic skin care products dhoond raha hoon. Kya aap future mein ye category add karoge? Ya existing vendors ke paas hai? If yes, please share links.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site par high value items ke liye koi special delivery process hai? Main ne ek expensive watch order ki hai. Mujhe safety ki fikar hai. Kya aap insured delivery provide karte hain? Agar lost ho gaya toh kya hoga? Koi tracking with signature required possible hai?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne kai baar order ki hai aapki site se. Kabi koi masla nahi aaya. Aaj ek chhoti problem face kiya. Wishlist mein se kuch products gayab ho gaye. But main jaanta hoon ke aap ise bhi theek kar doge. Overall trustworthy platform hai. Keep it up!", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke customer support ke saath main WhatsApp par contact kar sakta hoon? Call charges zyada hain is liye WhatsApp prefer karta hoon. Koi WhatsApp number share karein. I am outside Pakistan right now, calling would be international roaming.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein products ke actual photos nahi hain, stock images hain. Kuch products ki real photos bhi add karein taake actual product ka idea ho. Stock images misleading ho sakti hain. Kya aap user uploaded photos bhi include kar sakte hain in the product gallery?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne order kiya tha, lekin wo mera size nahi tha. Exchange karne ke liye kya karna hoga? Main ne pehle kabhi exchange nahi karwaya. Kya aap process bata sakte hain? Step by step guide chahiye. Mujhe size M chahiye tha lekin S aaya. Replacement process start karo.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ka customer support number 24/7 available hai? Maine raat 2 baje call kiya to koi nahi utha raha. Koi emergency support hai? What if there is an urgent issue like wrong delivery or payment problem late at night? 24/7 support hota toh better hota.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Delivery charges bohot high hain for small items. Aap kisi bhi product ka delivery charge kam kar do toh zyada log order karein ge. PKR 50-99 reasonable hoga. Especially for first time customers, free delivery coupon do. This will increase your conversion rate bhi.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine ek silk dupatta order kiya tha gift ke liye. Woh bahut beautiful tha! Quality superb, color vibrant, fabric soft. Main gift de kar bahut khush hui. End receiver ne bhi appreciate kiya. Aapke products par trust aa gaya hai ab. Next shopping soon!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main ne aapki site se kuch nahi kharida abhi. But I am planning to. Kya aap mujhe bata sakte hain ke aapke competitors se aap kya alag karte hain? Better prices? Better quality? Better delivery? Fast delivery ka kya scene hai? Comparison bata do taake decide karun.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine ek mobile cover order kiya tha jo 2 din mein a gaya. Lekin uska color thoda different hai jo main expect kar raha tha. Photo mein light pink tha, mila dark pink. Lekin issue nahi hai, kaam chal jayega. Bas next time photos accurate honi chahiye.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan khareedar (buyer) protection policy hai? Agar product bilkul hi different aaya toh kya karna hoga? Koi buyer protection program hai? Kuch platforms par buyer protection hoti hai jahan aap dispute file kar sakte hain. Is your platform offer that?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein search suggestions kaam nahi kar rahi. Jab main type karta hoon toh koi auto-suggest nahi aati. Pehle aati thi. Kya maine koi setting off kar di? Ya ye known bug hai? Search suggestions se bohut help milti thi fast product discovery mein.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order aaj deliver hua. Sab theek hai, product acha hai. Lekin packing mein ek plastic bag tha jisme product tha. Kya aap eco friendly packaging use kar sakte hain? Paper bags ya biodegradable material use karo. Environment ke liye acha hai. Green initiative launch karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein product search karte waqt recent searches clear nahi ho rahi. Koi clear button nahi hai. Kya settings mein koi option hai? Privacy concern hai kyunki koi aur phone use kare toh mera search history dikhe. Please add clear search history feature.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas koi pre-order option hai? Mera desired product currently out of stock hai. Main pre-order karna chahta hoon taake jab stock aaye toh automatically ship ho jaye. Kya aap pre-orders accept karte hain? Agar haan toh deposit kitni leni hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne order placed kiya, payment bhi successful hui. Lekin mujhe confirmation email nahi mila. Order number bhi yaad nahi. Kya aap mera latest order check kar sakte hain? Mera email ahmed@email.com hai. I am worried that the order did not go through.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "ahmed@email.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera 2 order alag alag rakhe the. Maine socha ke dono combine ho jayenge. Lekin alag aaye. Kya aap ek sath combine kar sakte hain future orders? Koi option hai checkout par combine shipping ka? Ek hi parcel mein multiple orders bhejne se delivery charges bachte.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera product replacement kab tak aayega? Maine defective product ka replacement request kiya tha 4 din pehle. Approved bhi ho gaya. Lekin dispatch nahi hua. Expected delivery date bhi nahi bata rahe. Kya aap status check kar sakte hain? Replacement request ID RPL-5521.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein screen rotation lock nahi hai. Jab main phone ghumata hoon toh app rotate ho jata hai. Landscape mein UI theek nahi dikhta. Kya aap screen rotation lock feature add kar sakte hain? Ya landscape orientation properly design karo. Annoying jab ghalti se rotate ho jaye.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I had the best experience shopping from your app! I ordered a Wall Clock and it arrived in perfect condition. The packaging was so good that there was no chance of damage. The clock looks even better in person than in the photos. I am very happy with my purchase.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": "Wall Clock", "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki site par koi FAQ section nahi hai. Common questions ke answers website par available hone chahiye. Return karna, exchange, delivery, payment — ye sab FAQ mein hona chahiye. Is se customer support ka load bhi kam hoga. Please add a comprehensive FAQ page.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere account mein koi suspicious transactions hain. Kisi ne mera saved card use kiya hai bina meri permission ke. Main ne notice kiya ke 2 unknown orders placed hain. PKR 3,500 ka aur PKR 1,200 ka. Maine turant card block kar diya. Please investigate and cancel these orders.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi special discount hai for senior citizens? Mere walid ko shopping karni hai. Woh 65 saal ke hain. Kisi bhi platform par senior citizen discount hota hai? Agar nahi toh aapko sochna chahiye. Senior citizens bhi online shopping karte hain aaj kal.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mobile Stand ka hinge loose ho gaya hai. Stand gir jaata hai. Pehle 2 hafte theek tha. Phir dheere dheere loose hota gaya. Ab bilkul stand nahi hota, mobile gir jaata hai. Warranty claim kaise karun? Kya replacement ke liye koi document chahiye?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein daily deals section hona chahiye. Like flash sales, daily offers, limited time deals. Aaj kal har app mein hota hai. Is se user engagement bhi badhega aur sales bhi. Kya aap planning kar rahe hain aisa kuch? Feature suggestion hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere account mein profile complete nahi ho rahi despite filling all fields. Ghar ka address, city, phone number sab dal diya. Lekin profile 80% dikhata hai. Koi field missing hai jo main nahi dekh pa raha? Required fields clearly mark karein.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Cash on delivery order par maine extra payment kar di driver ko accidentally. Driver ne kaha ke change nahi hai. Phir woh chala gaya. Extra 500 rupees diye. Kya aap wapas kar sakte hain? Driver ka number bhi nahi liya. Ab mujhe laga ke gadbad ho gayi.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas student internship program hai? Main university student hoon aur aapki company mein intern karna chahta hoon. E-commerce operations mein interest hai. Koi internship vacancy hai? Kitne mahine ka program hai? Stipend milta hai ya nahi? Please share details.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Yeh aapka kya system hai? Mai ne shikayat ki thi 2 hafte pehle. Koi jawab nahi aaya. Mera 3000 rupay ka product kharab aaya tha. Refund bhi nahi kiya, replacement bhi nahi bheja. Bus ignore kar rahe ho. Main consumer court mein jaunga. Legal notice bhejunga.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapki site par koi referral bonus program hai? Jese mere referral se koi register kare aur order kare toh mujhe kuch mile? Aaj kal ki apps mein referral programs bohot common hain. Kya aap planning kar rahe hain? Acha marketing tool hai ye.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mere delivery address mein street number galat hai. Maine ghalti se 5 likh diya jabke 15 hona chahiye. Kya aap change kar sakte hain? Order abhi processing mein hai, ship nahi hua. Correct address: House 12, Street 15, F-7/2, Islamabad. Please update before dispatch.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas order ke sath bill/invoice automatic generate hota hai? Mujhe tax invoice chahiye GST ke saath. Main registered business hoon. Kya aap tax invoice provide kar sakte hain online? Order complete hone ke baad kahan se download karun invoice?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site pr size ka issue hai. Mujhe laga ke L size lunga to theek hoga lekin tight aaya. Mera chest 42 inches hai, L size 40 inches ka tha. Size guide par 42 inches L size dikhata hai but actual measurement mismatch hai. Please update accurate size chart.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "App mein category wise browse karte waqt subcategories expand nahi ho rahi. Jab main main category click karta hoon toh subcategories nahi khulti. Kuch din pehle theek thi. Koi bug aa gaya hai. Please check and fix. Categories ke bina shopping mushkil hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order number ORD-18822 delivered dikha raha hai lekin mujhe product nahi mila. Delivery driver ke sign bhi hain but woh mere nahi hain. Kaun hai ye unknown person jisne sign kiya? Kisi aur ne mera parcel le liya. Yeh aapki delivery process mein flaw hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-18822", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein screen reader support nahi hai. Main visually impaired hoon aur app use nahi kar pa raha. Kya aap accessibility features add karoge? TalkBack ke saath app test karo. Blind users ke liye bhi accessible hona chahiye. Ye inclusion hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas koi discounts available hain on bulk orders? Main ek school ke liye stationary ka order lena chahta hoon. 50 copies aur 100 pens chahiye. Kya mujhe koi special price milega? Bata dein kya discount offer kar sakte hain bulk par.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine apna order ORD-11900 raat ko place kiya tha. Subah tak shipped ho gaya. Ye bohot fast processing hai. Kabhi aisa nahi dekha. Aapke operations team ko salute hai. Isi speed se kaam karte raho. Definitely ordering again for my next purchase!", "category": "other", "urgency": "low", "entities": {"order_id": "ORD-11900", "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke pas apna koi mobile app hai yah sirf website hai? Main app use karna prefer karta hoon. Agar app hai toh Play Store link bhej dein. Main abhi download karta hoon. Kya website ke sabhi features app mein bhi available hain? Or kuch exclusive bhi?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne smartwatch order kiya tha. Jab aaya toh uski screen par scratch tha. Bahut chhota scratch tha lekin phir bhi new product mein nahi hona chahiye. Should I return it or is there any other solution? It's otherwise working fine. Kya partial refund possible hai?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera account mein do baar same email add ho gaya hai. Jab main login karta hoon toh sometimes first account open hota hai, sometimes second. Confusing hai. Mera data bhi alag alag hai dono mein. Merg karo dono accounts ko prefer karo. Ya duplicate delete karo.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein koi chatbot toh hai nahi. Kya aap AI chatbot feature add kar sakte hain jo basic questions ka answer de? 24/7 available hoga toh user experience improve hoga. Common queries like order status, return policy, delivery time — ye chatbot handle kar sakta hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera ek product exchange karne ke baad bhi wohi size aaya jo main exchange karna chahta tha. Maine L exchange karwaya lekin replacement mein bhi L hi aaya. Mera request M size ke liye tha. Aapne galat size bhej diya. Dobara exchange karna padega. Bahut pareshani hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe order chahiye abhi. 10 din ho gaye. Kya aap delivery mein itna time lagate hain? Aapka competitor 3 din mein deliver karta hai. Main aapki site se order karke regret kar raha hoon. Orders for urgent needs: please do not promise 2-3 days if you consistently take 7-10.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kitchen Appliances ki category mein new products aaye hain kya? Main ek Electric Kettle lena chahta hoon lekin aapke pas limited options hain. Koi stainless steel wali kettle hai kya? Kya aap aur brands add karoge? Need more variety in the kitchen section.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Electric Kettle", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site par price filter work nahi kar raha. Jab main price range select karta hoon, results mein unrelated prices aate hain. 1000-2000 ka filter laga to 5000 ke products bhi dikh rahe hain. Ye misleading hai. Please fix the filtering system.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund request ek mahine se pending hai. I have called, emailed, and used the chat. Har baar koi naya excuse. This is incredibly frustrating. Kya aap personally ensure kar sakte hain ke ye issue aaj resolve ho? Customer service se baat karte karte thak gaya hoon.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas same day delivery ka option hai? Main Karachi mein rehta hoon. Agar same day delivery ho toh main abhi order karun. Kya ye service available hai? Kya extra charges hain? Kis time tak order karun for same day? Please confirm service availability.", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein product thumbnail images low quality hain. Jab main zoom karta hoon to pixelate ho jati hain. HD images upload karo. Product detail page mein multiple angles se photos honi chahiye. Sirf 2-3 photos hain. More images please for better product understanding.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe laga ke delivery free hai, lekin checkout par PKR 150 delivery charges add ho gaye. Kya minimum order amount hai free delivery ke liye? Kya koi coupon code hai free shipping ka? Please tell me. Main 1000 ka product le raha hoon, 150 delivery zyada hai.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi order tracking API hai? Main ek software developer hoon aur apne app mein order tracking integrate karna chahta hoon. Kya aap public API provide karte hain? Kya API free hai? Kya documentation available hai? Please share developer resources.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order delivered dikhata hai but I did not receive it. Driver ka number bhi nahi mil raha. I think driver ne khud sign kar liya. Main ne courier company ko bhi call kiya. Woh kehte hain ke driver kehti hai delivered ho gaya. Yeh jhooth hai. Koi action lo.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi product warranty registration process hai? Main ne recently ek blender kharida hai. Kya warranty automatically active ho jati hai? Ya mujhe kuch karna hoga? Warranty card nahi mila box mein. Manufacturer warranty kaise claim karun agar zaroorat pade?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App ka notification system theek karo. Main ne delivery alerts enable kiye hain lekin kabhi kuch nahi aata. Koi update nahi milta. Sirf jab main app kholta hoon tab pata chalta hai. Mera dost bhi yahi kehta hai. Is notification bug ko fix karo urgently.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Maine apni sister ke liye gift order kiya tha. Woh gift se bahut khush hui. Bahut achi quality thi. Packaging bhi achi thi gift karne ke liye. Actually everything was perfect. Website bhi easy to use hai. I have already recommended your platform to my colleagues.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein koi bhi product available nahi dikh raha. Home page par bhi loading spinner ghoomta rehta hai. Categories mein bhi same issue. Kya server down hai? Koi maintenance chal raha hai? Ya sirf mera app issue hai? Main ne dobara install kiya lekin same.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas kis department ke liye career opportunities hain? I am looking for a job in e-commerce. Specifically in operations or logistics. Koi vacancies hain? Kya aapke HR ka email hai jahan CV bhej sakta hoon? I have 2 years of experience in e-commerce logistics.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order kab deliver hoga? Status 3 din se out for delivery hai. Kya courier ne kharab kar diya? Phone bhi nahi utha rahe. Jab tak koi delivery nahi hoti, order ko out for delivery na rakho. Agar genuine delay hai toh acknowledge karo. Jhooth mat bolo.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki delivery charges bohot zyada hain. Main samajh sakta hoon ke delivery ka kharcha aata hai. Lekin aap competitors se zyada le rahe hain. Kya aap delivery charges review karoge? Koi loyalty program mein free delivery included ho sakti hai? Kuch socho.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ek client ke liye aapki site par product order karna chahta hoon. Lekin direct client ke address par deliver karna hai. Billing mera address rahega. Kya aapki site par ye option available hai? Different shipping and billing address ka option hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein recent order history mein order repeat karne ka option hona chahiye. Jaise ek click mein wohi product dobara order karun. Bohut apps mein ye feature hota hai. Bahut time bachega. And recommended products bhi previous orders ke basis par dikhao.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapka app mere phone par consistent nahi chal raha. Kabhi theek hota hai, kabhi crash. Kya Android version compatibility issue hai? Mera Android 11 hai. Minimum requirement kya hai app ka? App ka performance improve karo. Har doosri bar crash hota hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki site ka return process easy hai. Main ne teen baar return kiya hai aur har baar smooth experience tha. Pickup time par aaya, product check kiya, refund within 5 days. Koi hassle nahi. Aise hi policies rakho customer friendly. Trust build hota hai.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine aapki site se kai baar shopping ki hai. Overall experience acha hai. Lekin kuch cheezein improve kar sakte ho — delivery ka time, product photos ki accuracy, aur customer support ka response time. Baki sab theek hai. Constructive feedback hai, bura mat maano.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne ek formal shoe order kiya tha. Shoe achi quality ka hai, leather bhi premium hai. Lekin sole thoda slippery hai. Kya main kuch kar sakta hoon? Ya ye design hai? Smooth surface par problem ho sakti hai. Overall the shoe is good but be careful on marble floors.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi affiliate program hai? Main aapki products ko promote karna chahta hoon apne social media par. Kya affiliate commission milta hai? Kitna percent? Kya products ke specific links milte hain? Sign up kaise karein? Ye extra income ka acha source ho sakta hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera Bluetooth Headphones ka left side ka output nahi aa raha. Right side theek hai but left side bilkul silent. Maine different devices se connect kiya, same issue. Wired mode mein bhi left side kaam nahi kar raha. Toh ye hardware defect hai. Warranty mein replacement chahiye.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Bluetooth Headphones", "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe aapka app bahut acha lagta hai. Lekin ek issue hai — jab main phone restart karta hoon toh app ki settings reset ho jati hoi. Theme, notification preferences sab default ho jate hain. Kya ye bug hai? Settings ko local storage mein save karo jo persistent ho.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas 24/7 customer support hai? Maine raat 11:30 baje chat kholi toh offline tha. Koi support available nahi tha. Kya specific timings hain? Maslay raat ko bhi ho sakte hain. Please mention support hours clearly on your contact page.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Multiple orders ka delivery combine kyun nahi hota? Maine 2 orders kiye ek hi din, ek hi address par. Dono ka delivery charges aloge. Aap combine kyun nahi karte? System issue hai kya? Baki platforms automatically combine karte hain. Ye improve karo.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "I love shopping from this platform! The delivery is always on time, products match the description, and the prices are competitive. Customer service is also very helpful. I have been a customer for 6 months and have placed over 15 orders. Highly recommended!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera order ORD-22001 ki delivery aaj aani thi. Main ne poora din ghar par wait kiya. Koi nahi aaya. Tracking update bhi nahi hui. Phir shaam ko status changed to delivered! But I did not receive anything. Kisi aur ne sign kar diya? Please check and resolve.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-22001", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki site par product ke saath warranty registration process automatic hai ya manual? Maine recently laptop bag kharida hai. Warranty kitni hai? Usme kya cover hota hai? Bag ka zipper kharab ho gaya toh cover hoga? Warranty card bhi nahi mila hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan cash on delivery par bill payment ka option hai? Jasie aap debit/credit card se COD payment kar sakte hain? Driver ke pas card machine ho toh bahut acha hoga. Bahut log cash nahi rakhte. Ye option add karo driver ke pas POS machine ho.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mai abhi tak confuse hoon ke aapki return policy kya hai. Website par clearly mention nahi hai. Kya main used product return kar sakta hoon? Kya packaging zaroori hai? Kitne din ka time hai? Koi restocking fee hai? Please clear karo sab confusion.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order number ORD-23700 bahut late hai. Maine 12 din pehle order kiya tha. Kya aap status update de sakte hain? Kya courier slow hai ya process mein delay? Mujhe batao kya ho raha hai. Ignore mat karo. Customer ko informed rakhna aapki responsibility hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-23700", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan product kharidne ke baad bhi price change hota hai? Maine kal ek watch 2000 mein kharida. Aaj woh 1800 ki ho gayi. 200 ka difference! Koi price protection policy hai? Ya main cancel karke dobara order karun? Kuch e-commerce sites price difference refund karti hain.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera return pickup abhi tak nahi aaya. 3 din pehle schedule tha. Koi aaya nahi. Aaj dubara request kiya. Kya aap ensure kar sakte hain ke kal pickup aaye? Mera order ORD-19221 hai. Main ghar par hounga 10am-2pm. Please coordinate with the courier.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-19221", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki site ki design toh achi hai lekin functionality improve karni chahiye. Checkout process lamaba hai. 4 steps hain. Kya 2 steps mein complete kar sakte ho? Users short checkout pasand karte hain. Ek bar maine almost order cancel kar diya because it was taking too long.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product ki photo dekh kar laga premium hai lekin quality average hai. Cheap material use kiya hai. Price ke hisaab se theek hai. Lekin photo mein jaisa dikhaya waisa nahi hai. Kam se kam photo accurate rakho. Customer service bhi kuch khaas nahi.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne ek mobile cover order kiya jo free delivery ke saath tha. Lekin delivery charges add ho gaye. Kya specific products par free delivery hai? Ya minimum order amount? Ya mera code apply nahi hua? Please check mera order ORD-24678 and clarify.", "category": "billing", "urgency": "low", "entities": {"order_id": "ORD-24678", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapka customer support number 24/7 nahi hai. Maine raat 11 baje call kiya to koi nahi utha. Phir subah 8 baje kiya to bhi nahi. Kya specific business hours hain? Website par mention karo please. Taake log waste na karein.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order processing mein atka hua hai 4 din se. Status kabhi update nahi hota. I am losing patience. Aapki site se pehle bhi order kiya tha, tab bhi late tha. Ab soch raha hoon ke aage se kisi aur site se karun. Please cancel and refund if you cannot deliver soon.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan order tracking ka koi WhatsApp option hai? Jasie order updates WhatsApp par aate hain? Kuch platforms par ye feature hota hai. Kya aap bhi provide karte hain? Agar nahi toh koi plans hain? WhatsApp updates bahut convenient hote hain.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main 3 mahine pehle aapka customer bana. Tab se 8 orders kar chuka hoon. Sirf 1 order mein issue tha jo aapne resolve kar diya. Overall satisfaction level high hai. Bas delivery kabhi kabhi late hoti hai. Fast rakho delivery ko consistently.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera email notification kaam nahi kar raha. Main ne order confirmation email nahi mila. Shipping update bhi nahi mila. Kya aap check kar sakte ho ke mera email correct hai? Ahmed@gmail.com. Kya spam folder mein gaya? Ya system se hi nahi gaya?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "ahmed@gmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas koi brand partnership program hai? Main ek local brand owner hoon jo apne products aapki platform par list karna chahta hoon. Kya seller account khol sakta hoon? Commission structure kya hai? Requirements kya hain seller banne ke liye?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein add to cart karte waqt quantity select karna mushkil hai. Plus minus buttons bohot chhote hain. Touch targets increase karo mobile ke liye. Aaj kal ki mobile-first design mein ye basic requirement hai. Check karo UX team se.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Product exchange karte waqt kya shipping charges lagte hain? Maine shoes exchange karwaye size ke liye. Kya mujhe kuch pay karna hoga? Kya free pickup aur free delivery hoti hai exchange mein? Policy clear nahi hai. Charges ke baare mein batao.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Product description mein features theek se mention nahi hain. Maine ek blender kharida, usme speed settings ka pata nahi tha. Aaye to teen speed thi. Description mein mention karo ye details. Specifications table add karo har product page par. Especially electronics ke liye.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera wallet balance use karte waqt option nahi dikhta checkout par. Wallet mein PKR 500 hai lekin checkout par sirf card payment dikhata hai. Kya wallet payment ka option hai? Ya sirf specific orders ke liye? Wallet se pay karna chahta hoon.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein bina account ke kuch nahi ho sakta. Guest checkout kyun nahi? Kuch log sign up karna pasand nahi karte. Guest checkout option add karo. Is se conversion rate badhega. Zyada log order karenge bina account banaye.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order 2 hafte mein aaya, lekin maine koi complaint nahi ki. Kyunke product acha tha. Lekin aap delivery time improve karo. Aapki site par likha hai 3-5 days, lekin actual mein 14 days. Zyada realistic timeline do. Customers ko informed rakho.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi product video reviews available hain? Photos ke alawa video bhi honi chahiye. Product demonstration video bohot helpful hoti hai. Especially electronics ki. Aap product pages mein video add karo. User generated content bhi allow karo.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera call center experience acha nahi raha. Agent ne mujhe cut off kar diya. Phir call kiya to doosra agent tha jo case history nahi jaanta tha. Shu se samjhana para. Call recording bhi available hai mere paas. Aap agents ko proper training do.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan product gift wrapping ka option available hai? Extra charges kya hain? Main birthday gift bhej raha hoon. Achi packaging se gift ki value badh jati hai. Agar option nahi hai toh kya special request maan sakte hain? Gift wrapping paper mein wrap kar do.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Meri delivery kal aani thi. Maine poora din ghar par wait kiya. Koi nahi aaya. Na phone aaya, na message. Kya aap bata sakte hain ke kya hua? Mera order out for delivery tha kal subah se. Kya aaj aayega? Kab tak? Please confirm.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mai ne ek kurta order kiya tha. Jab aaya to ek button missing tha. Baki sab theek hai. Quality and color both good. Lekin button missing hai. Kya aap sirf buttons bhej sakte hain? Bohot chhoti problem hai. Poora kurta return karna浪费时间 hoga.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Muje laga ke maine order cancel kar diya tha lekin phir bhi product aa gaya. Maine lena nahi. Driver ne wapas le liya. Kya mera cancellation theek hai? Kya koi charges lagenge? COD tha toh payment nahi hui. But kya cancellation fees hai? Policy clear karo.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapni app mein product detail page par specifications ka section hona chahiye. Dimensions, weight, material, color options, warranty — ye sab clearly listed ho. Currently kuch products mein missing hai. Specially unstitched fabric ke liye measurements chahiye.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi feedback system hai? Main apne experience ke baare mein batana chahta hoon. Koi survey hai? Koi suggestion box? Customers ki suno aur improvements karo. Ache suggestions dene wale ko kuch reward do. Customer engagement bhi badhega.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera payment debit card se hua. Bank statement mein transaction hai. Lekin order failed dikhata hai. Amount PKR 2,200. Dobara try kiya toh same amount phir se debit ho gaya. Total PKR 4,400 kat gaye. Abhi tak ek bhi order confirm nahi hua. Double payment and no order.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki par delivery charges bahut zyada hain 150 rupees. Completely unreasonable for a small product. Main PKR 500 ka product le raha hoon, aur PKR 150 delivery de raha hoon. That's 30% extra. Koi logic nahi hai. Free shipping threshold bhi 1500 hai jo bahut zyada hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera ticket number CS-3245 ka koi update nahi aaya. 10 din ho gaye. Aapne kaha tha 48 ghante mein contact karenge. Phir kaha 1 hafte mein. Ab 10 din ho gaye. Kya aapki team customers ko seriously nahi leti? I want to speak to a manager or supervisor.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan same day delivery ka koi option hai Karachi mein? Muhje urgent chahiye ek gift aj he. Agar same day ho toh main order karun. Aapki website par koi info nahi hai. Kya extra charges hain? Kis time tak order kar sakta hoon?", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app par seasonal sales ka section nahi hai. Summer sale, winter sale, Eid sale, Black Friday — ye sab ke alag sections hone chahiye. Aaj kal ki apps mein ye common hai. Sale items easily accessible hone chahiye. Products filter se alag sale section banao.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-26890 ka refund process nahi hua. I have been told by your support team that refund would be processed. But nothing happened. Kya aap personally dekh sakte hain? 2 weeks ho gaye product return karte hue. Mera patience khatam ho raha hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-26890", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan product ke multiple variants ke liye koi comparison tool hai? Jaise ek hi product ke different colors ya sizes ko side by side compare karun? Product pages mein variant selector hai but comparison feature nahi. Please add that.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera ek aur order hai jo main track karna chahta hoon. Lekin mujhe order number nahi pata. Maine apne account mein login kiya to order history dikh rahi hai lekin wahan bhi number nahi dikh raha. Kya aap mere email par order details bhej sakte hain?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Bohut acha experience tha! Aapne product replacement bohut jaldi bhej diya. Mera defective blender replacement 2 din mein aa gaya. Naya blender bilkul perfect hai. Aapki customer service se main impressed hoon. Definitely recommend karunga apne friends ko.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan product reviews/ratings ke basis par sort karne ka option hai? Highest rated product dekhne hain. Lowest price bhi. Currently sorting options bohut limited hain. Add rating based sorting. Customers trustworthy reviews par rely karte hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne ek lehenga online dekha jo picture mein bohut beautiful tha. Jab aaya to fabric quality expected se kam thi. Lekin design waisa hi tha. So I kept it. Overall I would say okayish experience. Pictures ke saath thoda honest raho. Expectations match karo.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Delivery timing bohut important hai mere liye. Main office jaata hoon. Agar delivery morning mein aaye toh main le sakta hoon. Afternoon mein koi nahi hota. Kya aap morning slot guarantee kar sakte hain? Mera order number ORD-27741 hai. Please deliver before 11 AM.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-27741", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App mein product search functionality improve karo. Partial search nahi ho rahi. Jaise maine black shoes search kiya, sirf black shoes aaye. Lekin jab maine only shoes search kiya toh sirf 2-3 results. Kuch missing hain. Database indexing sahi karo.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Meria account mein kuch galat ho gaya hai. Mera naam galat likha hua hai profile mein. Main ne edit kiya, save kiya, lekin phir bhi wohi naam aa raha hai. Kya cache issue hai? Ya database mein update nahi ho raha? Mera naam Ahmed Ali hai lekin Ali Ahmed dikhata hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein koi order tracking timeline nahi hai. Sirf current status dikhta hai. Kya aap tracking history dikha sakte hain? Jasie har step ka time and date — order placed, confirmed, packed, shipped, out for delivery, delivered. Ye timeline add karo.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan product ke saath bill of sale milta hai? Main ne kuch electronics khareeda hai jo warranty ke liye bill chahiye. Kya aap digital bill/invoice provide karte hain? Agar haan toh kahan se download karun? Kya email par bhi aata hai?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ORD-28112 3 din pehle aaya. Product acha hai. Lekin mujhe kuch aur bhi chahiye. Is order mein kya discount mil sakta hai agar main aur add karun? Ya new order karna hoga? Kya partial cancellation possible hai? Mujhe sirf ek item nahi chahiye us order mein se.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": "ORD-28112", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein night mode / dark mode kyun nahi hai? Aaj kal har app mein hota hai. Raat ko use karte waqt bright screen se aankhen dukhti hain. Accessibility feature hai ye. Please add dark mode. Many users prefer it for night browsing.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine do mahine pehle order kiya tha. Product bahut acha tha. Lekin ab usme kuch problem aane laga hai. Warranty kitni hai? Kya warranty claim kar sakta hoon? Process kya hai? Warranty card bhi nahi mila tha saath mein. Please guide me on warranty claim.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi discount coupon currently active hain? Main shopping karne wala hoon. Koi code share karo. FIRST10, WELCOME, SAVE20 type kuch ho toh batao. Website par bhi koi banner nahi hai. Social media par bhi nahi dikha. Kuch ho toh batao.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app ka navigation menu theek se kaam nahi kar raha. Jab main hamburger menu click karta hoon toh categories expand nahi hoti. Kuch blank space dikhta hai. Koi touch issue hai? Android par test karo especially budget phones par. Performance improve karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main apna account delete karwana chahta hoon fully. Kya aap kar sakte hain? Mera email farhan123@hotmail.com hai. Please delete my account and all associated personal data. I am concerned about privacy. Confirm karo ke sab data delete ho gaya.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "farhan123@hotmail.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi order cancellation window hai? Maine order place kiya, lekin turant cancel karna chahta hoon. Kya instant cancellation possible hai? Kitne der mein cancel kar sakte hain? Agar ship ho chuka hai toh kya hoga? COD hai toh koi charges?", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein koi product share karte waqt image share nahi hoti. Sirf link share hoti hai. WhatsApp par share karta hoon to just text link aata hai. Product image ke saath rich preview hona chahiye. Open Graph tags implement karo proper.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mujhe laga ke COD extra charges nahi hote, but aapne COD convenience fee add kiya hai checkout par. 50 rupees extra. Kya ye naya charge hai? Ye toh nahi bataya aapne. COD customers ko bhi convenience fee? Kya logic hai? This is a hidden charge.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki customer service ne mera issue bohot achi tarah resolve kiya. Product replacement request kiya tha, 24 ghante mein dispatch kar diya. Follow up call bhi kiya. Aise customer service ko maintain karo. I am satisfied. Five stars for this experience!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main ne apne account mein 3 addresses save kiye hain. Jab main order karta hoon toh default address select hota hai, lekin usme se ek address purana hai jo ab valid nahi. Kya aap purane address delete kar sakte hain? Ya main khud karo? Delete option nahi dikhta.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund amount wallet mein add kar do. Main wallet use karta hoon future orders ke liye. Kya aap refund method change kar sakte hain? Pehle maine bank select kiya tha lekin ab wallet prefer karta hoon. Return ID RTN-4411 hai. Please process to wallet.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi pre-order deposit system hai? Main upcoming iPhone 16 ka case lena chahta hoon jo abhi available nahi. Kya main pre-order kar sakta hoon? Kuch plataform par advance booking hoti hai. Koi deposit lena hai? Expected delivery date kya hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein products ki list bohut baree hai. Kya aap category wise filtering improve kar sakte hain? Subcategories better organize karo. Filter by brand, price, color, size, rating — ye sab sahi se kaam karein. Shopping experience improve hoga.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine kal ek order place kiya tha. Aaj uski delivery aa gayi. I am amazed by the speed. Product quality bhi achi hai. Delivery boy bhi polite tha. Aapki service se bahut khush hoon. Bohut bohut shukriya! Next week phir order karunga.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan new arrival ki alag category hai? Main newly added products dekhna chahta hoon. Website par new arrivals ka koi section nahi dikha. Sort by newest bhi nahi hai. Kya aap ye feature add kar sakte hain? Naye products dekhne mein maza aata hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera credit card charge double ho gaya. Ek transaction authorized hai aur ek settled. Total do baar. Bank ne kaha ke merchant se contact karun. Toh aap hi refund karo extra amount. Transaction reference TXN-11223344 hai. PKR 5,000 extra liya aapne.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki site par product description English mein hai. Kuch products ke liye Urdu description bhi ho sakta hai? Bohut log English nahi samajhte. Bilingual description better hoga. Kya aap Urdu mein bhi product details add karoge? Customer base badhega.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ek product order karna chahta tha but out of stock tha. Kya aap mujhe bata sakte hain ke kab available hoga? Mujhe specific product chahiye — Black Leather Jacket size L. Approximate date bata dein. Ya back in stock notification ka option hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Black Leather Jacket", "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera mobile number se kisi aur ka account link ho gaya hai. Jab main OTP mangta hoon toh uske account ka verification aata hai. Mera number 0301-8765432 hai. Kya aap ye issue fix kar sakte hain? Number mera hai lekin kisi aur ka account link hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein product images slow load hoti hain. Jab main category browse karta hoon toh images appear hone mein time lagta hai. 3-4 seconds lagte hain. Image optimization karo. WebP format use karo. CDN use karo images ke liye. Speed important hai.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Do din pehle order kiya tha, aj mil gaya. Acha product hai, theek hai. Delivery bhi time par aai. Maza aaya shopping kar ke. Aapki team achi hai. Bas yunhi lagao. Mera trust barh gaya hai. Agli shopping bhi yahi se karunga.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main ne gift card kharidna hai. Kya aapke yahan gift card available hai? Kya denominations hain? Digital hai ya physical? Email par bhej sakte hain? Koi expiry hoti hai? Main apni cousin ko birthday gift dena chahti hoon.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Payment processing mein issue tha. Maine 3 baar try kiya, har baar transaction failed. Lekin bank ne 3 baar hold kiya amount. Ab total 3 transactions ka hold hai. Kya aap unholds initiate kar sakte hain? Or main wait karun? Bank ne kaha 5-7 working days.", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera friend ne aapki site se watch kharida. Bohut achi quality thi. Usne mujhe recommend kiya. Main bhi ab order kar raha hoon. Let's see kya milta hai. Umeed hai acha hoga. Trust kar raha hoon aap par. Acha product bhejna.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app me bht problem h. Har waqt crash ho rahi h. Muje gussa aa raha h. Itna bura experience kabhi nahi hua. App ko theek karo warna main remove kar dunga. Report bhi karo ga Play Store par. Ye acha nahi hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Cash on delivery ke order par driver ne card machine diya. Bohut acha! Main cash nahi rakhta hoon. Aapke driver ke pas POS machine hona bohut helpful hai. Aise hi rakho. Kya sab drivers ke pas machine hai? Ya specific areas mein? Kuch batao.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera order ORD-29999 ka processing time 10 din se zyada ho gaya. Kya aap status de sakte hain? Product available nahi hai kya? Ya koi aur issue hai? Agar out of stock hai toh cancel karo aur refund karo. Waiting is frustrating.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-29999", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi price matching policy hai? Main ne aapki site par product dekha. Doosri site par same product 200 rupees sasta hai. Kya aap price match karoge? Agar karte ho toh main aapki site se hi kharidunga. Let me know the process.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein shopping cart mein product add karte waqt quantity button theek se kaam nahi kar raha. Plus button dabane par quantity 2 se 3 nahi ho rahi, seedha 5 ho jati hai. Minus bhi aise hi. Step increment galat hai. Please fix.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mujhe apne order ki tracking chahiye. Mera order number yaad nahi hai. Maine apne account mein check kiya lekin history empty dikh rahi hai. Kya aap mere email se order search kar sakte hain? Mera email sajjad@outlook.com hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": "sajjad@outlook.com", "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapka app ka response time kafi acha hai. Har action smooth hai. Search bhi fast hai. Product details bhi jaldi open hoti hain. Lekin kash aapke pas COD par bhi card payment ka option ho driver ke pas. Overall app is good. 4/5 stars.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine apna delivery address update kiya order ke baad. Kya update ho gaya? Mera order ORD-30112 hai. Maine address change request bheji thi. Kya aap confirm kar sakte hain ke naya address use hoga? Old address ghalat hai. Please update courier details.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-30112", "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site par payment options mein EasyPaisa kyun nahi hai? Pakistan mein sab se zyada used payment method hai. Aap sirf card aur COD de rahe ho. JazzCash aur EasyPaisa add karo. Bahut log mobile wallets use karte hain aaj kal.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order aaj mil gaya. Sab kuch theek hai. Lekin main soch raha hoon ke aapki app mein koi bhi naya feature nahi aa raha. Last 3 months mein koi update nahi aaya. Kya aap app development band kar di hai? Please keep updating the app.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine Puma brand ke shoes order kiye the. Mujhe laga original Puma hoga lekin fake nikal gaya. Logo bhi different tha, stitching bhi kharab. Ye tau dhoka hai. Fake products bechna illegal hai. Main Puma company ko bhi inform karunga. Refund do.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan COD par bhi koi convenience fee lagta hai? Main ne dekha ke kuch orders mein 50 rupees extra lagta hai COD par. Kya ye naya hai? Pehle nahi tha. Kya COD fee waapis mil sakti hai agar main online pay karun?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Delivery time bohot lamba hai. 7 din ho gaye. Abhi tak shipped nahi hua. Maine socha tha ke 3-5 din mein aa jayega. Aap promise karte hain 2-4 din, us se zyada lagta hai. Kya aap delivery time mein improvement karoge? Jhooth mat bolo timeline ke baare mein.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan order par koi cashback offer hai? Kuch platforms par特定 credit cards ke saath cashback milta hai. Kya aapke yahan bhi kuch hai? Koi bank partnership hai? Mera HBL card hai. Cashback offer ho toh main card use karun.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera recently delivered product mein se kuch parts missing hain. Table fan kharida tha, usme stand ke screws nahi the. Fan bina screws ke kaise assemble karun? Please send the missing parts. I have photos of the box contents. Parts list bhi bhej do.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki website par na to koi blog hai na koi buying guide. Kya aap informative content add karoge? Jaise how to choose the right size, fabric care guide, electronics buying guide. Bohut helpful hoga. Educational content se trust bhi banta hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera account unauthorized access se safe hai? Kya aap two-factor authentication provide karte hain? Main apna account extra secure rakhna chahta hoon. Kya aapke yahan 2FA feature hai? Agar nahi toh kab tak aa jayega? Security important hai.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site pai di gayi product photos real hain ya stock images? Mujhe kuch products par shak hai ke stock photos hain. Real product photos use karo jo actual products dikhaye. Customer trust ke liye genuine photos honi chahiye. Deceptive photos se bacho.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera refund amount mera bank account mein bhejo. Main wallet nahi use karta. Mera IBAN PK76ABCD1234567890123 hai. Return ID RTN-5512 hai. Amount PKR 3,200. Kya aap confirm kar sakte hain ke bank transfer process ho gaya? Kitne din lagenge?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein login credentials save karte waqt koi issue hai. Har baar jab main app kholta hoon toh dubara login karna padta hai. Remember me option kaam nahi kar raha. Token expiry bohot short hai. Session persistence improve karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne ek suit order kiya, jo mera pasandida colour tha, aur perfect fit hai. Kafi din shopping nahi ki thi lekin ab lagta hai dubara karungi. Quality bhi achi hai. Keep it up! I have already told my sister about the easy shopping experience on your platform.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "App mein koi bhi section load nahi ho raha. Sirf loading spinner dikhta hai. WiFi bhi theek hai, dusre apps chal rahe hain. Kya aapke server down hain? Please check. Main order karna chahta tha. Bahut bura experience hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan weekend par bhi delivery hoti hai? Mera order Friday ko aaya tha. Kya Saturday aur Sunday ko bhi deliveries hoti hain? Kuch couriers Sunday ko deliver nahi karte. Aap konsa courier use karte hain? Please share delivery days information.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site pai payment successful hui lekin order place nahi hua. Transaction ID TXN-55667788 hai. Amount PKR 1,800. Bank se confirm ho gaya hai. Please check your system and confirm the order. Agar nahi hua toh refund karo. Yeh bohut confusing hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne apne account se kisi aur device ko logout karna hai. Kya aap remote logout kar sakte hain? Settings mein option nahi mila. Mera account kisi aur ke phone mein logged in hai. Security issue hai. Please logout all devices except mine.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein product recommendations sahi nahi hain. Mujhe jo pasand hai uske according recommendations nahi aati. Algorithm improve karo. Browsing history aur past orders ke basis par better recommendations do. Customer specific suggestions helpful hote hain.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera watch order karne mein problem aa rahi hai. Payment try kiya to card declined. Lekin mera card mein balance hai. Maine doosre sites par bhi use kiya kaam karta hai. Kya aapke payment gateway mein issue hai? Please check. Koi security block ho sakta hai?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas koi order cancellation policy hai? Maine order place kiya, lekin uske 10 minute baad cancel karna chahta hoon. Kya instant cancellation ka option hai? Koi fee hai? COD tha toh paise nahi gaye. But still cancel karna chahta hoon.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki team ne mera refund request process kiya. Bohut shukriya! Amount wallet mein add ho gaya. Main wallet se next order karunga. Aapki customer service bohut responsive hai. Acha laga. Loyal customer ban gaya hoon.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Products display karte waqt grid view aur list view dono options hone chahiye. Currently only grid view hai. Kuch users list view prefer karte hain. Provide view toggle. Also sort options zyada rakho — price low to high, high to low, new arrivals, rating.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne order ORD-31000 ka payment credit card se kiya. Transaction successful bhi hua. Lekin order nahi hua. Kya hua? Payment to kat gaya. Bank statement mein transaction hai. Ab main confused hoon. Please check karo. Order confirm karo ya refund.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-31000", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mere order mein 2 items the. Ek item sahi tha, ek kharab. Kya main sirf defective item return kar sakta hoon? Ya poora order return karna hoga? Partial return policy kya hai? Please clarify. Defective item ka replacement chahiye.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapki site par Urdu mein bhi shopping ho sakti hai? Interface Urdu mein change ho sakta hai? Bohut log English nahi jante. Kya aap Urdu localization par kaam kar rahe hain? Urdu support add karo Pakistan ke users ke liye. Game changer hoga.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera phone scratch ho gaya. Actually main ne product ke sath aaya protective cover nahi lagaya. Mera galti tha. Kya aap extra screen protector bhej sakte hain? Main pay karunga. Or aapke yahan accessories available hain? Please share link.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein new user sign up bohut easy hai. Google sign in bhi hai. Pehle nahi tha. Good improvement! And the onboarding tutorial bhi helpful hai. Keep making the app better. Bas ab delivery time par bhi kaam karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Maine aapki site se pehli baar order kiya. I was skeptical but the experience was good. Product acha tha, delivery time par aayi. Main future mein bhi order karunga. First impression acha raha. Keep it up!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke pas offline store bhi hai? Main online order karne se pehle product dekhna chahta hoon physically. Koi showroom hai? Karachi mein kahan hai? Address bata dein. Main aakar dekhna chahta hoon especially furniture and electronics.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne aapki site se watch kharida lekin woh ghalti se gir gaya aur screen toot gayi. Mera ghalti tha. Kya aap repair service provide karte hain? Warranty mein accidental damage cover nahi hota. Kya aap repair kar sakte hain? Charges kitne hain?", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site par product availability check karne ka koi option nahi hai. Kya aap store inventory online dikha sakte hain? Real time stock status dikhao. Jab main dekhta hoon available hai, order karta hoon, phir out of stock batao. Bahut bura lagta hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi festive discount chal raha hai? Eid al-Adha aa rahi hai. Koi offers hain? Kya aap festive season mein sales rakhte hain? Kitni discount milti hai? Pehle se pata ho toh main planning kar sakta hoon shopping ki.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ka tracking number kaam nahi kar raha. Jab main courier website par enter karta hoon toh invalid number bata raha hai. Kya tracking number sahi hai? Kya aap check kar sakte hain? Mera order ORD-32100 hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-32100", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki mobile app bht weight hai. Storage bohot leti hai. 500 MB se zyada. Lite version banao jo kam space le. Kuch users ke pas limited storage hota hai. App size optimize karo. Unnecessary assets remove karo.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order number ORD-33005 out for delivery tha 3 din pehle. Phir status update hua back to warehouse. Kya hua? Driver ne kyun wapas kiya? Koi attempt hi nahi kiya delivery ka. Call bhi nahi aaya. Please resend the parcel.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-33005", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi suggestion box hai? Main kuch ideas share karna chahta hoon for improvement. Koi feedback form hai? Agar nahi toh banao. Customer feedback se improvement hoti hai. Suggestions dene walo ko kuch reward do.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki customer service 10/10 hai. Mera refund process bohot smooth tha. Agent ne mujhe har step par update diya. Koi jhanjhat nahi hui. Aise hi professional raho. I am very satisfied!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Main ne 2 din pehle complaint ki thi. Aaj tak koi response nahi aaya. Kya aapki complaint system sahi hai? Complaint number CS-9911. Please check and respond. Company ko customer service seriously lena chahiye.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapke pas delivery charges bahut zyada hain. Main samajh gaya ke delivery free possible nahi, lekin 150 bohut hai. Kya aap 50-80 kar sakte hain? Especially for orders above PKR 500. Delivery charges kam karo toh main zyada order karunga.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi seasonal sale calendar hai? Jaise Eid sale kab hogi? Independence Day sale? Black Friday? Koi fixed dates hain? Main planning karna chahta hoon shopping ki. Sale ke time products cheaper milte hain. Batao kab next sale hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne apni payment details save ki hui hain. Kya woh secure hain? Aapki site par data encryption hai? Koi data breach toh nahi hua? Main apni card information hata dena chahta hoon. Kya delete option hai saved cards ke liye?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Maine aapki site se order kiya aur woh time par aaya. Product bilkul sahi tha. Mera bhai bhi impress hua. Main ab aapki site se hi shopping karunga. Shukriya aapki team ka. Professional service ke liye.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mera order abhi tak deliver nahi hua. Isme 10 din ho gaye. Soch raha hoon cancel karun. Kya aap cancel kar sakte hain? Track bhi nahi kar pa raha. Customer support bhi response nahi kar raha. Bahut bura experience hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas customer support ke live chat agents 24/7 available hain? Main raat ko shopping karta hoon, kabhi kabhi help chahiye hoti hai. Agar agent available nahi hai toh kya karun? Chat bot bhi nahi hai. Customer support hours clearly mention karo.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Delivery charges 150 bohot zyada hain. Main 300 ka product nahi kharidunga agar delivery 150 hai. Total 450. Ye reasonable nahi hai. Aap delivery kam karo. Koi free shipping coupon code do at least. Main ready hoon lekin ye charges nhi.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund process hone mein ek mahina lag gaya. Bohut slow process hai. But finally refund aa gaya. Customer support ne bhi properly guide kiya. Overall experience theek tha. Bas time kam lagna chahiye next time.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke pas product installation ya setup service bhi hai? Maine smart TV lena hai. Kya aap installation bhi karoge? Ya koi third party service provider hai? Extra charges kya hain? Kya warranty par koi asar nahi hoga agar khud install karun?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "App mein jab main filter laga kar search karta hoon toh filter reset ho jata hai jab main wapas jaata hoon. Jaise main price filter laga, product open kiya, back press kiya toh filter gayab. Session mein filter state preserve karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne jo shoes order kiye the woh ekdum perfect hain. Size sahi hai, comfortable hain, design bhi acha hai. Bilkul waisa hi mila jaisa photo mein tha. Main khush hoon. Aapke quality control achi hai. Thank you for the accurate product.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Mere account mein log in karte waqt error aa raha hai. Kuch servers down hain kya? Mera internet theek hai. Error code E-1001. Kya ye meri taraf se issue hai ya server side? Kab tak fix hoga? Mujhe urgent access chahiye.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan kisi product par cash on delivery extra charges hain? Maine notice kiya ke kuch products par COD fee 50 rupees add hoti hai. Kya ye specific products ke liye hai? Kya COD fee waaps mil sakti hai agar main online pay karun?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein koi bhi activity nahi hai. Bohut dull hai. Jab main app kholta hoon toh kuch exciting nahi lagta. Live offers countdown, flash sale timer, customer reviews scrolling — ye sab add karo. Engagement badhega.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera delivery boy ne product gate par rakh diya. Maine bola tha gate ke andar rakhna. Lekin bahar rakh diya. Kisi ne utha liya hoga. Product gaya. Kya aap kuch kar sakte hain? I am very upset. Aapke delivery boy ko instructions follow karni chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke pas kisi bhi product ke sample ya trial ka option hai? Like perfumes ke samples milte hain? Kya main product sample order kar sakta hoon before buying full size? YouTube par dekha ke kuch sites samples deti hain. Aap bhi do.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein koi notification sound nahi hai. Jab order deliver hota hai ya status change hota hai toh koi sound nahi aati. Notification channel mein sound option add karo. Vibrate bhi nahi hota. Kuch toh ho.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera order kal aana tha but nahi aaya. Koi update nahi hai. Agent se baat nahi ho rahi. Main bahut preshan hoon. Mera order birthday gift ke liye tha. Kal birthday tha, gift nahi mila. Bahut embarrassing tha. Please help.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki site par payment successful hua but order page nahi khula. Mera account mein order bhi nahi dikh raha. Kya aap transaction TXN-66778899 check kar sakte hain? Amount PKR 2,400. Mera email bilal@gmail.com hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "bilal@gmail.com", "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera product defective aaya tha. Maine complaint kiya. Aapne replacement bheja. Replacement bhi defective aaya. Second time bhi issue. Kya aapki quality control bilkul nahi hai? Do baar galat product bhejna acceptable nahi. Ab refund chahiye.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi unsolicited product review nahi hai? Main apni pasandida products ke baare mein likhna chahta hoon lekin reviews section nahi milta. Kya aapke yahan product reviews feature add karoge? Customer reviews se doosron ko bhi help hoti hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order 2 din pehle aaya. Main ne quality check kiya. Sab kuch sahi hai. Aapki site trustworthy hai. Mera doosra order bhi aa gaya hai. Aapki services se impress hoon. Bas aise hi quality maintain karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki website par search karte waqt koi product nahi milta. Kya search engine sahi kaam kar raha hai? Main exact product name bhi type karta hoon toh nahi milta. Example: Air Fryer search kiya toh kuch nahi mila lekin aapke pas hai. Search index rebuild karo.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera phone number change ho gaya hai. Main apne account mein update nahi kar pa raha kyunki OTP purane number par jaata hai. Mera naya number 0303-4455667 hai. Kya aap manual update kar sakte hain? Main verification ke liye CNIC bhej sakta hoon.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne aapki site se bohut kuch kharida hai. Lekin abhi delivery slow ho gayi hai. Pehle 2-3 din mein aata tha, ab 5-7 din lag rahe hain. Kya aapne courier company change kiya? Pehle wala fast tha. Wapis purana courier lao.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera refund amount aa gaya hai. Maza aa gaya. Bohut easy process tha. Aapki customer service ne har step guide kiya. Main aapki site recommend karunga sab ko. Thank you for the smooth refund experience!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan par koi returnless refund policy hai? Kuch platforms par low value items ke liye return ki zaroorat nahi hoti, direct refund kar dete hain. Kya aap bhi ye feature provide karte hain? Agar haan toh kis amount tak?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne ek baar order kiya tha lekin woh late aaya. Phir bhi maine doosra order kiya. Lekin ab third order nahi karunga. Aap delivery time improve karo. Consistent raho. Phir se try karunga. Abhi trust tuta hua hai.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Aapki app mein jab main sign up karta hoon toh brthday field mein date picker kaam nahi kar raha. Calendar nahi khulta. Manual type karna padta hai. Aur format bhi clear nahi hai. DD/MM/YYYY ya MM/DD/YYYY? Ye issue fix karo. User friendly banao.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Mera ek product lene ke baad maine free delivery ka coupon use kiya. Lekin coupon expired tha. Pata nahi chala. Kya aap ek baar exception kar sakte hain? As a loyal customer. Discount nahi chahiye, sirf free delivery. It's a small request.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki site par AQI information kyun nahi hai? Actually ignore, wrong message. Main ne socha kuch aur tha. Mera actual query ye hai ke kya aapke yahan product weight mention hota hai? Shipping weight pata hona chahiye. Delivery charges us par depend karti hain.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera product exchange raha hai. Pickup ho gaya, new product dispatch bhi ho gaya. Lekin tracking number nahi mila. Kya aap tracking share kar sakte hain? Exchange request ID EX-3322. Main ghar par rehna chahta hoon delivery ke time.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Aapki app mein coupons ka section nahi hai. Available coupons dekhne ka option do. Kya koi coupon active hai currently? Main shopping karna chahta hoon. Koi code share karo. Kuch apps mein coupon section hota hai where all available coupons are listed.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera product replacement deliver ho gaya hai. Bohot achi quality hai. Mera pehle wala defective tha. Aapne replacement ke saath sahi kiya. Thank you for the timely resolution. I am happy with the outcome.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Kya aapke yahan par koi order number se tracking ka option hai bina login kiye? Main apne dost ko tracking link bhejna chahta hoon. Kya guest tracking available hai? Kuch sites par sirf order number aur phone number se track kar sakte hain.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ka delivery timeframe update karo. Out for delivery likha hai lekin koi update nahi aa raha 2 din se. Driver ka number bhi nahi mil raha. Mera order number ORD-35000 hai. Please check with the courier company and update me.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-35000", "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Main ne ek formal shirt order ki thi interview ke liye. Shirt ekdum perfect thi. Fit bhi sahi tha, color bhi acha. Maine interview clear kar liya! Shukriya aapka. Acha lagta hai jab aapke dwara khareeda hua product luck laata hai.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein product video review ka option nahi hai. Kya aap video reviews allow kar sakte hain? Kuch products ke user generated videos bahut helpful hote hain. Platform mein video upload feature add karo.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Kya aapke yahan koi brand store concept hai? Jaise specific brands ke dedicated stores. Samsung store, Nike store, Adidas store etc. Kuch platforms par brand stores hote hain jahan sirf us brand ke products milte hain. Ye feature add karo.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Products ki quality average hai. Price bhi average hai. Delivery bhi average hai. Sab average hai. Kuch bhi outstanding nahi lagta. Aapko kisi ek cheez mein excellence lane ki zaroorat hai. Competition mein khade rehne ke liye kuch unique chahiye.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera wallet mein refund add ho gaya. But main wallet use nahi karta. Kya aap wallet se bank transfer kar sakte hain? Mera IBAN PK92ABCD9876543210. Wallet balance PKR 4,500. Please initiate bank transfer. Wallet processing fees kya hain?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Main ne aapki site se kai baar shopping ki hai. Overall theek hai. Koi major issue nahi. Aap consistent ho. Bas improvements ki gunjaish hai. Keep working on quality and delivery time. Main recommend karta rahunga.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "Aapki app mein account delete karne ka option kyun nahi hai? Data privacy act ke according users ko apna data delete karwane ka haq hai. Please add delete account functionality in settings. Koi form ho ya direct option.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan WhatsApp par order confirmation milta hai? Main ne order kiya, email aaya, lekin WhatsApp nahi aaya. Kuch platforms par WhatsApp notification bhi milta hai. Kya aap bhi ye feature provide karte hain? Agar nahi toh kab tak aayega?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera order ka refund aa gaya hai. Bohut jaldi aaya 3 din mein. Aapki efficiency bahut achi hai. Main bahut khush hoon. Aapki site trustworthy hai. Sab ko recommend karunga. Thank you for the great service!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}
+{"text": "App mein navigation drawer mein kuch options kaam nahi kar rahe. My orders click karta hoon toh kuch nahi hota. My profile bhi same. Settings kaam karta hai. Koi bug hai. Android 14, app version 5.1. Please fix navigation issues.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}, "_diversified": true}
+{"text": "Kya aapke yahan koi cash on delivery par card payment ka option hai? Mujhe nahi cash dena. Agar driver POS machine le kar aaye toh main COD par card se pay karunga. Ye option available hai? Kuch platforms par driver ke pas POS hota hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}, "_diversified": true}
+{"text": "Mera past experience theek tha. Is liye main phir aa raha hoon. Ek naya order karna hai. Pehle wala product acha tha. Umeed hai ye bhi acha hoga. Trust maintain rakho. Quality se compromise mat karo.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}, "_diversified": true}