{"text": "mujhse extra paisay kat gaye, maine kuch nahi khareeda tha. ye galat charge hai. please refund kardo.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My account was charged twice for order ORD-11223. please check and refund the extra amount immediately. ye bohat ghalat hai.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-11223", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I initiated a refund for order ORD-11223 last week. The amount has not been credited back to my account yet. Could you please check the status?", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-11223", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "مجھے بتایا گیا تھا کہ میرے آرڈر ORD-33221 کی قیمت 1800 روپے ہے لیکن میرے اکاؤنٹ سے 2000 روپے کٹ گئے ہیں۔ یہ غلط ہے۔", "category": "billing", "urgency": "medium", "entities": {"order_id": "ORD-33221", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I received a defective power bank. Can I return it and get a replacement instead of a refund? What are the options?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Yaar, I forgot my password, but now I remembered it. No issue. Thanks!", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "my order was cancelled because item was out of stock. but i haven't received my refund amount yet. please expedite this.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The laptop stand I got is very flimsy and not what was shown in the pictures. I want a full refund, this is misrepresentation.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Laptop Stand", "account_email": null, "sentiment": "negative"}}
{"text": "Main apna username bhool gaya hoon, account kis email ya phone number se registered tha? Please help me recover.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I need to return an item, it's not what I ordered. Can you guide me through the process?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Kia main live chat par hoon? Meri screen freez ho gayi hai.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Koi baat nahi, bas check kar raha tha.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "Order track karne ka kya tareeqa hai? Agar mere paas tracking ID na ho to kaise pata chalega kahan hai mera package?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Kya aap mujhe bata sakte hain ke free delivery kab tak chalti hai? Actually main ne socha kuch aur.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "میرا اکاؤنٹ کئی دنوں سے لاگ ان نہیں ہو رہا، کوئی حل بتائیں۔ میں نے پاسورڈ ری سیٹ کرنے کی کوشش کی لیکن کوئی ای میل نہیں آئی۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "parcel khula hua tha aur andar se product scratch hua hai. lagta hai kisi ne used cheez bhej di hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "مجھے غلط رقم چارج کی گئی ہے۔ میں نے 1500 روپے کی چیز منگوائی تھی مگر 2000 روپے کٹ گئے۔ براہ مہربانی اسے درست کریں اور اضافی رقم واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Order bahut der se aa raha hai, mera refund kar do main cancel karta hoon.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Can you tell me if this phone is compatible with Zong 4G network? It says unlocked but I want to be sure.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I'm interested in becoming a vendor on your platform. Where can I find information about seller registration and requirements?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "My order ORD-66221 was supposed to be delivered yesterday. The tracking shows \"Delivery Attempted - Customer Not Available\" but I was home all day. Please reschedule.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-66221", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Website load nahi hoti, blank screen aa rahi hai. Do din se yahi problem hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I received a gift card, but I can't find where to apply the code at checkout. Can you guide me please? What are its terms?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Payment not going through, I tried debit card and EasyPaisa both. Har baar transaction failed ho jati hai, why?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The mobile cover I ordered is damaged. Please initiate a return and refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": "Mobile Cover", "account_email": null, "sentiment": "negative"}}
{"text": "The filter options on the 'Women's Kurti' category page are not responding. When I click on a filter, nothing happens.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": "Women's Kurti", "account_email": null, "sentiment": "negative"}}
{"text": "I just wanna appreciate your customer service team. They resolved my issue really quickly on phone. Good job!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "MERI PAYMENT KYUN FAIL HO RAHI HAI BAR BAR? Account balance bhi hai aur card bhi theek hai! Check karen jaldi.", "category": "other", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "کیا میں اپنا صارف نام تبدیل کر سکتا ہوں؟ پہلے والا بہت عجیب ہے اور میں اسے بدلنا چاہتا ہوں۔", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mujhay pichle 3 mahine ki billing statement chahiye. email kardo please mere registerd email pe.", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "مجھے جو پروڈکٹ ملا ہے وہ اصل برانڈ کا نہیں ہے۔ یہ ایک سستا اور نقلی ورژن ہے۔ میں نے اصل قیمت ادا کی تھی لیکن یہ تو فراڈ ہے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "کیا آپ مجھے اپنا ہیڈ آفس کا پتہ بتا سکتے ہیں؟ مجھے کچھ پوچھنا تھا۔", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "mere account se suspicious activity ho rahi hai, I think someone else is using it. Please block it immediately.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Can't log in to my account. Email aur password theek hai phir bhi invalid credentials error de raha hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mera parcel ORD-56789 abhi tak nahi aaya. Can I pick it up from your nearest collection point or hub instead?", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-56789", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Main mobile number verify nahi kar pa raha, OTP send hota hai but verification fail ho jata hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "پیمنٹ فیل ہو گئی ہے لیکن میرے بینک اکاؤنٹ سے پیسے کٹ گئے ہیں، اور آرڈر کنفرم نہیں ہوا۔ براہ کرم چیک کریں.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Abhi tak product ship nahi hua, mujhe cancel karwa ke paise wapis chahiye. mood change ho gaya hai.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Bas check kar raha tha ke ye chat work karta hai ya nahi. It works, good.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "Can you guide me how to return an item? Order ORD-00112 was a gift and it's too big.", "category": "refund_return", "urgency": "low", "entities": {"order_id": "ORD-00112", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera account block ho gaya hai, kya karo? Login nahi ho raha kuch bhi try kar raha hoon.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "sirf test kar raha tha, ignore this message please.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "The 'Gaming Laptop Pro' is out of stock. When will it be available again? Can I pre-order it? I really need it soon.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": "Gaming Laptop Pro", "account_email": null, "sentiment": "neutral"}}
{"text": "I want to update my registered email ID. Purana wala ab use mein nahi hai. Please guide me through the process.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "ORD-34567 k delivery driver ka call aaya tha but I missed it. Ab woh dobara kab tak try karega?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-34567", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "مجھے اپنا آرڈر نمبر ORD-55112 ابھی تک نہیں ملا ہے۔ اس کو 6 دن ہو گئے ہیں جبکہ ڈیلیوری ٹائم 3 دن کا تھا۔ براہ کرم چیک کریں کہاں ہے۔", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-55112", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My account shows a pending charge from last week but order cancel ho gaya tha. Kab tak refund aayega?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mujhe ye watch pasand hai but golden dial mein. Kya golden dial available hai is model mein? Ya sirf silver hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera refund amount kam aaya hai, maine pura product wapis kiya tha but half refund diya hai.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Tracking says delivered for order ORD-55987 but I haven't received anything. This is serious, it was a DSLR Camera Lens.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-55987", "product_name": "DSLR Camera Lens", "account_email": null, "sentiment": "negative"}}
{"text": "Mujhe ek payment confirmation mili hai for an item I never ordered. Please check this unauthorized transaction on my account. Ye kya masla hai?", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mobile ki charging speed bohat slow hai, fast charger bola tha but it takes HOURS to fully charge. This is not what was advertised.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "These wireless headphones ki sound quality bohat low hai. Bass bilkul bhi nahi hai aur connectivity issues bhi aa rahay hain.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": "Wireless Headphones", "account_email": null, "sentiment": "negative"}}
{"text": "Payment options kya hain? Credit card ke alawa bhi kuch hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "yaar this service is really bad. I'm waiting for a call back for like ages now. Please check karen.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mera account login nahi ho raha. Password reset kiya hai phir bhi invalid username password dikha raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The website is extremely slow on mobile browser. Pages take over 30 seconds to load.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My new fridge is not cooling at all. It was delivered yesterday and now it's just a big box. This is unacceptable!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "میری اجازت کے بغیر میرے اکاؤنٹ سے 1500 روپے کٹ گئے ہیں۔ میں نے کوئی خریداری نہیں کی تھی۔ براہ مہربانی تحقیقات کریں اور رقم واپس کریں۔", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Bed sheet ka colour picture se thoda different hai, utna bright nahi hai jitna website par lag raha tha. Thora dull hai. Khair, chalta hai.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My app pe product images load nahi ho rahi hain, sirf blank space dikh rahi hai. Especially 'women's fashion' categories mein. Please check karen, bari mushkil ho rahi hai purchase decide karne mein.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "کیا میں اپنے آرڈر کی ڈیلیوری کا ٹریک نمبر حاصل کر سکتا ہوں؟ مجھے اسٹیٹس چیک کرنا ہے۔", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "maine aik order kiya tha payment fail ho gayi but mere account se paisay cut gaye hain. bank statement mein transaction show ho rahi hai. yeh kya masla hai?", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Power bank charge hi nahi ho raha, poori raat lagaya tab bhi 0% hai. Kya fayda aise product ka?", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I paid for express delivery for my order ORD-77112 but I'm still waiting after 3 days. Kya faida hua phir extra pay kar ke? Electric Kettle jaldi chahiye.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-77112", "product_name": "Electric Kettle", "account_email": null, "sentiment": "negative"}}
{"text": "My login details aren't working. I tried forgot password but no email received. Can you please check my account?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I need to talk to someone from customer service, but I can't find a phone number. Can you provide contact details for support?", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Order cancel ho gaya hai lekin paisay abhi tak wapas nahi aaye. kab tak refund milega?", "category": "billing", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "hello, agar main abhi order karoon tau Lahore mein kitne din mein deliver ho jaayega? I need it urgently by Friday.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "میں اپنی کارٹ میں کوئی آئٹم شامل نہیں کر پا رہا۔ جب میں \"Add to Cart\" بٹن پر کلک کرتا ہوں تو کچھ ہوتا ہی نہیں ہے۔", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Can I return an item that was purchased during a flash sale? What are the conditions for such returns?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "میں نے اپنا آرڈر ORD-33100 واپس کر دیا تھا لیکن ابھی تک ریفنڈ نہیں ملا۔ براہ کرم مجھے بتائیں کہ ریفنڈ کب تک ملے گا؟ شکریہ۔", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-33100", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I received a faulty hair dryer with my order ORD-77889. I need a full refund or a replacement immediately.", "category": "refund_return", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": "Hair Dryer", "account_email": null, "sentiment": "negative"}}
{"text": "Mere account se 3 times charge ho gaya hai for same order. This is completely unacceptable and a major billing error. Please fix it immediately!", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mujhe jo parcel mila hai ORD-10112 woh damage tha. Box phata hua tha aur andar product bhi kharab hai.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": "ORD-10112", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "یہ سیرم ایکسپائرڈ ہے! بوتل کی سیل بھی ٹوٹی ہوئی ہے۔ میں نے ابھی کھولا اور اس کی تاریخ دیکھی، یہ دو ماہ پہلے ہی ختم ہو چکا ہے۔ فوری ریفنڈ چاہیے۔", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Just wanted to say thanks for the quick response last time, even though it wasn't about an order. Good job!", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "مجھے لگتا ہے میرے اکاؤنٹ پر غیر معمولی سرگرمی ہوئی ہے۔ کسی نے میری اجازت کے بغیر لاگ ان کیا ہے۔ براہ کرم مدد کریں۔", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Size bahut chhota aaya, main ne L order kiya tha par M jaisa hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Login nahi ho raha hai. 'Invalid Credentials' show ho raha hai bar bar, jabke password theek hai. Please help!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Ye jo headphone hain inka noise cancellation feature kaisa hai? Specifications mein clear nahi likha, please guide.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "The app is extremely slow and keeps freezing. It's been like this since yesterday's update. Please fix it.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Mera account block ho gaya hai, I tried multiple wrong passwords, so I guess that's why. Please unblock it as soon as possible.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The noise cancelling on these headphones is pathetic. Can still hear everything around me. It was advertised as \"superior noise cancellation\".", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Main ne wrong size order kar liya, can I exchange for a smaller one? Difference pay kar dunga.", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I need to know if this specific projector is compatible with a Mac and also an Android phone. My event is tomorrow evening, please tell me fast!", "category": "general_inquiry", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Cash on delivery option hai kya is product ke liye? Kuch products pe nahi hota?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "mere card se 500rs cut gaye hain lekin maine koi order nahi kiya. ye fraud lag raha hai.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Kya aap easy installment plan offer karte hain kisi bhi bank ke credit card pe? Mujhe ek Samsung LED TV lena hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Samsung LED TV", "account_email": null, "sentiment": "neutral"}}
{"text": "Return policy kya hai? Agar size na aaya to wapis kar sakte hain?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "kisi ne mera registered phone number change kar diya hai account se, ab OTP nahi mil raha. urgent!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The dress I received is not the color I ordered. I specifically chose royal blue, but this looks more like a dull navy. Very disappointed with the discrepancy.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Hi, I'm trying to reach customer support. Is this the right place? Oh wait, found the contact number. Sorry for the bother.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Ye ek test message hai. Please ignore karen.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Main ne ghalti se do bar ek hi product order kar diya tha, ek ka refund chahiye. Order ID bhi same hai, shayad quantity double ho gayi.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Kia easy monthly installments (EMI) available hain Bank Alfalah credit cards per for this laptop? Ya sirf select products par hai?", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "meri wishlist se items gayab ho gaye hain. Kal tak theek thi, aaj subah dekha toh sab khaali tha.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Order ORD-54321 ka bill galat aaya hai. Product 1500 ka tha lekin mujhse 1800 charge hue hain. Yeh kiya fraud hai? Refund the extra amount.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-54321", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Main payment nahi kar pa raha, card details daal ke confirm karta hoon to error aa jata hai har baar. Bohut masla ho raha hai, order complete karna hai.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I want to update my payment method for recurring orders. My current credit card is expiring next month. Can I change it to EasyPaisa or a new card?", "category": "billing", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Cooking oil order kia tha, bottle leaked thi, sara box kharab ho gaya. Please replace it.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "refund kab tak credit hoga mere account mein? maine 5 din pehle return request ki thi ORD-11334 ke liye.", "category": "refund_return", "urgency": "medium", "entities": {"order_id": "ORD-11334", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I am trying to add my debit card for payment, but the system keeps declining it. Is there an issue with my account settings? It worked fine before.", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My new smartphone charger is not working, it's not charging my phone at all. Please replace it immediately.", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Will you restock the 'Crimson Red Silk Saree' soon? I've been waiting for it. Please let me know the estimated time.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": "Crimson Red Silk Saree", "account_email": null, "sentiment": "neutral"}}
{"text": "Mera order ORD-66006 aaj hi deliver ho gaya hai. Bohut shukriya, service achi thi!", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-66006", "product_name": null, "account_email": null, "sentiment": "positive"}}
{"text": "THIS IS URGENT! My account is blocked! I can't log in! Please help me!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Please share the updated tracking information for my order. It's been stuck on 'in transit' for two days.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera account block kar diya gaya hai. Jab bhi login karta hoon \"too many attempts\" likha aata hai.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "i cannot update my shipping address. the save button for my profile settings at ali.raza@email.pk is not responding. This is urgent.", "category": "technical_issue", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": "ali.raza@email.pk", "sentiment": "negative"}}
{"text": "YE KYA HAI? Mera order kahan hai? Oh wait ye galat app hai. Sorry.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Plz help me I don't know what to do... actually never mind I figured it out.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "My password reset link from your website is not redirecting me to the correct page. It just shows a generic error message after clicking. Can you assist?", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Agar product damaged receive ho to uski return ya replacement policy kya hai? Last time ek item broken aaya tha.", "category": "general_inquiry", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "mere account se 1500 cut gaye hain, main ne koi order nahi kiya. yeh kya ho raha hai? foran check karo.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Shirt pe ek bara stain laga hua hai jab delivery mili. Ye to defective piece hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My order ORD-78901 is stuck. Payment failed 3 times even though my card details are correct. Why is your system not working?", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The table arrived with a scratch on the top. I don't want to return the whole thing, but can I get a partial refund for the damage?", "category": "refund_return", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My tracking link is not working for ORD-33009. Please update me, when will my package arrive?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": "ORD-33009", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Koi current discount code ya promotion available hai? Eid ke liye kuch shopping karni hai.", "category": "general_inquiry", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mai apna username bhool gaya hoon, kya procedure hai retrieve karne ka?", "category": "account_access", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Delivery boy ne call ki thi, lekin main ghar pe nahi tha. Kal ya parson delivery reschedule kar sakte hain?", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "App update kiya tha kal, uske baad se notifications aana band ho gayi hain. Koi sale offer ya order status update nahi mil rahi.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I want to return an item, what's the procedure? Aur pickup services available hain?", "category": "refund_return", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera order abhi tak deliver nahin hua. Tracking info is not updating since 2 days. What's the status?", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "mera order place nahi ho raha. Payment cut ho gayi but order confirmation nahi aayi. Order ID: ORD-78901. Please check!", "category": "technical_issue", "urgency": "high", "entities": {"order_id": "ORD-78901", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Ye mobile cover mere phone model ke liye fit nahi ho raha. Listing mein compatibility galat mention ki hui hai.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My order history page shows an error every time I try to load it. Server error 500 aa raha hai.", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Refund kab tak aayega? Mujhe 10 din ho gaye return submit kiye huye.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Yaar, ye website itni slow kyun hai? Kuch open hi nahi ho raha. Fix it please!", "category": "technical_issue", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Payment hogai hai mere account se but order ORD-77889 confirm nahi hua. Mera balance cut gaya hai please check karein.", "category": "billing", "urgency": "high", "entities": {"order_id": "ORD-77889", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I need to link my new mobile number to my existing account, purana number ab use nahi karta. Option kahan hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Hello team, just checking if my previous query was registered. I think it got resolved, but wanna confirm.", "category": "other", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mug handle tuta hua aaya hai, isko replace karwa den. Packaging theek nahi thi.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "My app notifications are not working. Mujhe order updates ya new deals ki alerts nahi aa rahin.", "category": "technical_issue", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "mera account login nahi ho raha hai. password reset karun to OTP nahi aa raha. kya problem hai?", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "When will my order ORD-66231 be shipped? It's been pending for two days now. Just looking for an estimated dispatch date.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-66231", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera order ORD-99876 ab tak nahi mila, tracking bhi stuck hai 'on its way' pe. Pata chalain kab tak deliver hoga? Bahut zaruri hai.", "category": "shipping_delivery", "urgency": "high", "entities": {"order_id": "ORD-99876", "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "The instruction manual for the bookshelf is extremely confusing. It took me hours to figure out how to assemble it, and some parts don't seem to fit perfectly.", "category": "product_complaint", "urgency": "low", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "میں اپنا رجسٹرڈ ای میل ایڈریس تبدیل کرنا چاہتا ہوں۔ پرانا ای میل اب استعمال میں نہیں ہے۔", "category": "account_access", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "Mera parcel kab tak deliver hoga? Mujhe kal chahiye tha actually.", "category": "shipping_delivery", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I bought this as a gift but the packaging was torn and dirty. Very embarrassing to gift something in this condition.", "category": "product_complaint", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Kisi ne mera account access kar liya hai. Profile details change ho gaye hain aur aik ajeeb order bhi place hua hai. Please secure my account!", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I am trying to unsubscribe from your newsletters but the link isn't working. This is very annoying.", "category": "other", "urgency": "medium", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Ye perfume original nahi hai. Scent bilkul different hai aur packaging bhi local lag rahi hai. I paid for the original brand!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Product galat bhej diya hai, this is not what I ordered. I want an immediate refund.", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "I pre-ordered the new smartphone ORD-20223. What's the expected delivery date for pre-orders? Just curious.", "category": "shipping_delivery", "urgency": "low", "entities": {"order_id": "ORD-20223", "product_name": null, "account_email": null, "sentiment": "neutral"}}
{"text": "I am unable to login to my account, password reset link sent to my email is not working, it says 'invalid token' every time.", "category": "account_access", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "YAAR YE KYA HAAL HAI? I received an empty box! Mera product kidhar hai? I need a full refund right now, this is unacceptable!", "category": "refund_return", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "An unknown charge of 1200 PKR appeared on my bank statement. I did not authorize this transaction. Please investigate immediately.", "category": "billing", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}
{"text": "Meri smartwatch chal hi nahi rahi hai. Box se nikali aur switch on karne ki koshish ki but nothing. It's completely dead on arrival, this is unacceptable!", "category": "product_complaint", "urgency": "high", "entities": {"order_id": null, "product_name": null, "account_email": null, "sentiment": "negative"}}