text stringlengths 19 470 | category stringclasses 8
values | urgency stringclasses 3
values | entities dict | _diversified bool 1
class |
|---|---|---|---|---|
I missed my delivery attempt for order ORD-93811, driver call nahi pick kar raha. Ab dobara kab aayega Smart Thermostat? | shipping_delivery | medium | {
"order_id": "ORD-93811",
"product_name": "Smart Thermostat",
"account_email": null,
"sentiment": "neutral"
} | true |
The app is extremely slow today. It keeps freezing and crashing when I try to scroll through categories. Please fix this soon. | technical_issue | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
میری آرڈر ہسٹری سیکشن میں کچھ بھی نظر نہیں آ رہا۔ میں نے حال ہی میں ORD-13279 نمبر کے ساتھ ایک آرڈر کیا تھا اور اب اس کا سٹیٹس چیک نہیں کر پا رہا۔ برائے مہربانی اس مسئلے کو حل کریں۔ | technical_issue | medium | {
"order_id": "ORD-13279",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
There is an incorrect additional charge on my bill. The total should have been Rs. 1200 not Rs. 1500. | billing | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Main bas check kar raha tha ke ye message deliver ho raha hai ya nahi. Thanks! | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "positive"
} | true |
Jo hair straightener order kiya tha, uski heating plates scratch hui hain and the power cord has a cut. Lagta hai used item bheja hai. This is unacceptable. | product_complaint | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
I am trying to create a new account but it says my email is already registered. I have never used this platform before. Please help. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
aapki website theek chal rahi hai. bus check kar raha tha ke load ho rahi hai ya nahi. | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "positive"
} | true |
Main ne express delivery select ki thi but 4 din ho gaye abhi tak nahi aaya. Extra paisay diye the express ke liye. | shipping_delivery | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Mera order ORD-46049 ka aik item missing hai. Mujhe sirf 2 cheezen mili hain jabke order mein 3 theen. Where is the third item? | product_complaint | high | {
"order_id": "ORD-46049",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
My account login issues aa rahay hain, but phir theek ho gaye. Pata nahi kya hua tha. | account_access | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Apni payment details update karni hain. Purana card expire ho gaya hai. Naya add karna hai. | billing | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mera order return huye 5 din ho gaye hain, when will I receive the refund? Please check the status. | refund_return | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Quality bohat kharab hai, ek haftay mein hi color utar gaya. Paise zaya kar diye. | product_complaint | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
میرے اکاؤنٹ سے بغیر اجازت پیسے کٹ گئے ہیں۔ یہ غلط ٹرانزیکشن ہے۔ فوری واپس کریں۔ | billing | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Loading spinner hi chalta rahta hai, page kabhi complete load nahi hota. | technical_issue | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
یہ میرا ایک ٹیسٹ میسج تھا، برائے مہربانی اسے نظر انداز کریں۔ شکریہ۔ | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میرا آرڈر واپس لینا ہے، کوالٹی اچھی نہیں ہے۔ | refund_return | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
My return request was approved last week, but I haven't received my refund yet. Can you please check the status for order ORD-42099? | refund_return | medium | {
"order_id": "ORD-42099",
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
My payment was declined even though I have more than enough balance. Can you check why? | billing | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
hello, can you tell me what is the estimated delivery time for orders in Karachi? I want to buy a TV but need it delivered fast. | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Espresso Machine leak kar raha hai base se. Pehli baar use kiya aur pani bahar nikal gaya. Dangerous hai. | product_complaint | high | {
"order_id": null,
"product_name": "Espresso Machine",
"account_email": null,
"sentiment": "negative"
} | true |
My order ORD-28290 for 'Mini Projector' has been showing "Shipped" for 5 days but no further updates. Is there a problem with the courier? | shipping_delivery | medium | {
"order_id": "ORD-28290",
"product_name": "Mini Projector",
"account_email": null,
"sentiment": "negative"
} | true |
Agar mein abhi order karun, toh kitne days mein ship hoga to Lahore? Product ID is PROD-001. | shipping_delivery | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میں نے ایک شرٹ آرڈر کی تھی لیکن سائز ٹھیک نہیں آیا۔ کیا اسے بدلوانے کا کوئی طریقہ ہے؟ آپ کی واپسی اور تبادلے کی پالیسی کیا ہے؟ | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
The Laptop HP Pavilion I ordered stopped heating up after only two uses. This is unacceptable for a brand new product. | product_complaint | high | {
"order_id": null,
"product_name": "Laptop HP Pavilion",
"account_email": null,
"sentiment": "negative"
} | true |
Mujhe SMS par OTP nahi aa raha hai, network theek hai lekin. Alternative way kya hai verify karne ka? | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
My account is locked, I tried too many times with the wrong password. Please unlock it. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Two-factor authentication ka code nahi aa raha, ab main account mein ja nahi pa raha. | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Login nahi ho raha. mera password sahi hai but error aa raha hai. | technical_issue | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
New account create nahi ho raha, it says "Mobile number already registered" but ye mera number nahi hai. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Refund jaldi chahiye, emergency hai. Payments stuck hain meri. | refund_return | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
The sorting options on the product listing page are not working correctly. When I select 'price high to low', it doesn't sort the products at all. Please look into this minor bug. | technical_issue | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mujhe apne order history mein kuch old orders dekhne hain. Can you please guide me ke kahan se milen gay? | other | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Can I return an item if I've already opened the packaging? The product itself is unused. | refund_return | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میرا آرڈر واپس لینا ہے، ڈلیوری بہت دیر سے ہوئی اور اب مجھے اس کی ضرورت نہیں ہے۔ | refund_return | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
jo kitab bheji hai uski cover image alag hai aur thodi phati hui bhi hai. please check this. | product_complaint | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
The wrong item was delivered to me! My order ORD-21396 was for a Dress Shirt, but I received a red one. This is unacceptable. | product_complaint | high | {
"order_id": "ORD-21396",
"product_name": "Dress Shirt",
"account_email": null,
"sentiment": "negative"
} | true |
I'm planning to buy a new Webcam HD. Koi instalment plan hai ya 'buy now pay later' option available hai? Is it credit card only or JazzCash bhi hai? | billing | low | {
"order_id": null,
"product_name": "Webcam HD",
"account_email": null,
"sentiment": "neutral"
} | true |
Do you have any physical stores in Lahore? i want to check some items before buying online, ya pick-up option available hai? | general_inquiry | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mere wish list items khud hi delete ho rahe hain. Jab bhi app open karta hoon to wish list empty milti hai. | technical_issue | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
میں اپنا بلنگ ایڈریس تبدیل کرنا چاہتا ہوں۔ نیا ایڈریس اپ ڈیٹ کرنے کا طریقہ بتا دیں۔ میرے اکاؤنٹ میں کون سا ایڈریس رجسٹرڈ ہے؟ | billing | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
OTP code nahi aa raha mere registered mobile number par, do teen baar try kar chuka hoon. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Can I update my payment details for future orders? Main apnay bank card ki information change karna chahta hoon. JazzCash set karna hai. | billing | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mujhe apna current account balance janna hai aur ek brief statement. Can you send it to my registered email? | billing | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میرے اکاؤنٹ کا ای میل تبدیل ہو گیا ہے، مجھے لاگ ان کرنے میں دشواری ہو رہی ہے۔ براہ مہربانی مدد کریں۔ | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Mechanical Keyboard start hi nahi ho raha. Plugs check kar liye sab theek hain phir bhi on nahi hota. | product_complaint | high | {
"order_id": null,
"product_name": "Mechanical Keyboard",
"account_email": null,
"sentiment": "negative"
} | true |
Mujhe apna account delete karna tha, but now I don't want to. Bas information chahiye thi. | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Subscription fees pichle mahine se zyada aa rahi hai, kyun increase hui? | billing | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Main ne galat product order kar liya, can you help me exchange it? Abhi tak use nahi kiya hai. | refund_return | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
I'm stuck in an account verification loop. It keeps asking me to verify my email, even after I've done it multiple times. This is frustrating. | technical_issue | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
New account create karna hai lekin email already registered bata raha hai. Main pehli baar signup kar raha hoon. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Is this available in other colors? I only see black and white on the listing but I need navy blue. | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Why was my card charged 5000 PKR on 2024-07-15? I did not make any purchase on that date. This is an unauthorized transaction and needs immediate attention. | billing | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Product images are not loading on product pages, specially for "Bluetooth Earbuds". Sirf placeholder dikhata hai. This is happening on my laptop and mobile both. | technical_issue | medium | {
"order_id": null,
"product_name": "Bluetooth Earbuds",
"account_email": null,
"sentiment": "negative"
} | true |
میرا اکاؤنٹ کھل نہیں رہا۔ ایک مہینے سے لاگ ان نہیں کیا تھا۔ شاید غیر فعال ہو گیا ہے۔ براہ کرم اسے دوبارہ فعال کریں۔ | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Mera order city mein aa gaya hai according to tracking, kab tak local delivery hogi? | shipping_delivery | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میرا اکاؤنٹ لاک ہو گیا ہے۔ میں نے کئی بار غلط پاس ورڈ ڈالا۔ اب کیا کروں؟ | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Return policy kya hai aapki? Aur refund kitne din mein milta hai? | refund_return | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Thank you for your prompt reply to my previous query. It was very helpful! | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "positive"
} | true |
I paid for priority shipping for ORD-38658. Abhi tak deliver nahi hua, jab ke kal tak ka promise tha. Where is my parcel? | shipping_delivery | high | {
"order_id": "ORD-38658",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
میں نے پروڈکٹ واپس کر دی ہے لیکن مجھے ابھی تک ریفنڈ نہیں ملا۔ دو ہفتے ہو گئے ہیں۔ | refund_return | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Extra charges add kiye gaye hain total mein without any reason. Please check and fix karein. | billing | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Video review play nahi ho raha product page pe, thumbnail click karne par kuch nahi hota. | technical_issue | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mere account se do dafa charges cut gaye hain order ORD-40496 ke liye. Ye theek nahi hai. Ek charge wapas karein. | billing | high | {
"order_id": "ORD-40496",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Product images load nahi ho rahin app main. Sirf blank boxes nazar aa rahi hain for the new winter collection. | technical_issue | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
The product page for "Wallet" is displaying a 404 error. I can't view the details. | technical_issue | medium | {
"order_id": null,
"product_name": "Wallet",
"account_email": null,
"sentiment": "negative"
} | true |
Mera parcel kab tak milega? Koi confirm time bata sakte hain kya? | shipping_delivery | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
International shipping karte hain? Main Saudi Arabia mein hoon, yahan deliver ho sakta hai? | general_inquiry | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
My refund for order ORD-88908 hasn't been credited to my account yet. It's been more than two weeks since the return. This is unacceptable. | refund_return | high | {
"order_id": "ORD-88908",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
میرے ریفنڈ کا کیا بنا؟ دو ہفتے ہوگئے ہیں ابھی تک پیسے واپس نہیں آئے۔ آرڈر نمبر ORD-88908۔ جلد از جلد مسئلہ حل کریں۔ | billing | high | {
"order_id": "ORD-88908",
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Refund ka status kya hai? Order return kar diya tha 5 din pehle. | refund_return | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
مجھے اپنے اکاؤنٹ کا ای میل ایڈریس تبدیل کرنا ہے، پرانا ای میل اب استعمال میں نہیں ہے۔ کیا آپ اس میں میری مدد کر سکتے ہیں؟ | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
I just wanted to say your website is very user-friendly. Keep up the good work! | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "positive"
} | true |
aapki website par deals and discounts kahan milenge? i'm looking for offers on mobile phones, specially samsung models. | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Mera jo shirt aaya hai, woh bohot tight hai. XL order kiya tha but it feels like a Medium. Can I exchange it for a bigger size or get a refund? Order number ORD-38658. My email is ali.farooqi@example.com | refund_return | medium | {
"order_id": "ORD-38658",
"product_name": null,
"account_email": "ali.farooqi@example.com",
"sentiment": "neutral"
} | true |
order ORD-38894 mein tax itna zyada kyun charge hua hai? mujhe iski explanation chahiye. | billing | low | {
"order_id": "ORD-38894",
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
New account activate nahi ho raha, email verification link kaam nahi kar raha, invalid keh raha hai. | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
MERA ACCOUNT HACK HOGAYA HAI I THINK! I need urgent help! This is very serious! Please contact me immediately. | other | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Hi support, I think I clicked on something by mistake. Please ignore this message. Thanks. | other | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Agar product damaged received ho to what's your return policy? Can I get a full refund or is it only exchange available? | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
The Vest has only 500GB usable space, not 1TB as advertised. This is false advertising. | product_complaint | high | {
"order_id": null,
"product_name": "Vest",
"account_email": null,
"sentiment": "negative"
} | true |
کسی نے میرا اکاؤنٹ ہیک کر لیا ہے، میری پروفائل پکچر بھی چینج کر دی گئی ہے۔ فوری کارروائی کریں۔ | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
The dining chair set arrived but it's missing all the assembly hardware. I can't even put them together. This is very frustrating, I need the missing parts sent immediately. | product_complaint | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Kia aap log easy installment plans provide karte hain? Salary pe jo monthly deduction ho. Credit card nahi hai. | general_inquiry | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
میرا اکاؤنٹ بیلنس غلط دکھا رہا ہے۔ میں نے ایک آرڈر کینسل کیا تھا لیکن رقم واپس نہیں آئی۔ | technical_issue | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
I just saw an email for "Buy 1 Get 1 Free on Water Purifier" but when I click it says page not found. Is it active? wait, its from 2022! My bad! | other | low | {
"order_id": null,
"product_name": "Water Purifier",
"account_email": null,
"sentiment": "neutral"
} | true |
Main ne product return kar diya hai lekin abhi tak confirmation nahi aayi. Please check. | refund_return | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Parcel kidhar hai? Order #ORD-10852 ka status update karo. bohat time ho gaya hai. | shipping_delivery | low | {
"order_id": "ORD-10852",
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
Chaadar bohat patli hai, ek dafa dhonay ke baad hi iska kapra phatnay lag gaya hai. Bohat low quality hai. | product_complaint | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
maine refund request ki thi do hafte pehle lekin abhi tak paisay wapas nahi aaye. mera order cancel ho gaya tha, kab tak milen ge refund ke? | billing | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
MERA ACCOUNT DEACTIVATE KYUN HO GAYA HAI? i'm not getting any explanation. i need to access my orders. | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Product images are not loading on the app. It's just showing blank placeholders. I can't decide what to buy. | technical_issue | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Product ki tasveeren load nahi ho rahi hain. Sirf text nazar aa raha hai, pictures missing hain. | technical_issue | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
جو کتاب میں نے منگوائی تھی اس کے صفحات پھٹے ہوئے ہیں اور binding بھی ڈھیلی ہے۔ بالکل خراب حالت میں پہنچی ہے۔ | product_complaint | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
I am trying to create a new account, but it says "invalid phone number format" every time. What's the issue? | account_access | medium | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Someone tried to log in to my account from a different city. I got a security alert but couldn't change the password in time. | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
Main apna payment method change karna chahta hoon. Credit card ki jagah JazzCash use karna hai. | billing | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
My account has been temporarily suspended for unusual activity. I need urgent access to my orders. Please reactivate it. | account_access | high | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "negative"
} | true |
I need to initiate a return for a gift I received. How do I proceed without the original invoice? | refund_return | low | {
"order_id": null,
"product_name": null,
"account_email": null,
"sentiment": "neutral"
} | true |
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