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Ally invest closes accounts without reason and notification to clients. I was one of these clients. Tuesday morning 06/21/22 when the indices down premarket 2 percent or so they randomly closed my account and froze my funds. Its now the 27th and I still haven't seen my funds and have to buy my investments back between 15 and 25 percent higher depending on the stock. I was not maxed out on margin, had not been warned about anything, had not violated any day trade rules. Many staff were rude and just said, we can close any account any time without notification. Although the reality of this may be true, it greatly affected my family's personal finances, it cost me nearly 25 percent of my entire savings without me having done anything. Their current BBB profile has dropped to a 1.13 rating and even that's too high. Do yourself a favor and stay far away from this company.
I don’t know if it’s just me or it happens to other as well. My problem with Ally bank is transfer the money; it takes 3-4 days. If I start the transfer on Monday then it’d take the cash out on Tuesday and then deposit on Thursday while other online banks like LendingClub, Bread, Marcus would take only 1 day to transfer the money.
Ally used to be an excellent hub with good online features and nice customer service. I have been with them since the GMAC era (6% APY:)). No more. Other than an ok interest rate, it lost both (and all the nice) attributes over the years. Sad!!
They limited the number of linked external FIs, with a mysterious maximum (10-15 links? and the 20 links for life-silly!!). For those who have more than 20 links before the limit was set, it is an unending torture, I cannot have even nine links due to system glitch that it "remembers" my previous deleted links.
Their customer service has worsened to "NO CUSTOMER SERVICE AT ALL" since many CSRs/managers are only there for their monthly checks. One CSR simply hung up on me rudely. My ACH link issue took them two months now and nobody is working on my ticket!! Their Executive Customer Relations phone number (888-318-4622) is fake without response at all. Remember: If there is any issue, Ally is there to mess you up and ignore/drop you like old shoes.
Customers/New Applicants Beware!!! Hint: Alliant CU, with a smaller asset size, is much more customer-friendly and reasonable!!
P.S., Ally's timely response to comments in this thread is a first-step, but it tends to be very superficial as well:)
I am trying to purchase a house. I sent in my wire request over a week ago and the wire still hasn't been sent. Every time you call, it takes 45 minutes on hold before you get to speak to a person. That person will tell you your issue is handled--but it is not. I am about to loose this deal because this bank will not send my money
I did research on which bank would be best for joint account with my husband. Ally was rated one of the best with great customer service. I’ve been banking with chase for 20 years but they recently changed their accounts and we’re going to start charging monthly fees. I haven’t paid monthly fees ever and if I can avoid it I plan on it. So my husband & I opened a joint account at Ally. We did our 2019 taxes late so we just got the check in February of 2022 and we used that to open the account. Ally called and asked questions about the check. Why? I don’t know. They told us it looks suspicious so it’s going to be on hold for 7-10 days till it clears. Ok, we’re new customers, we understand. In the meantime, we’re processing our 2021 taxes as well and we figure we might as well use this account to have direct deposit since we closed our other joint account at chase.
10 days go by and our account is still on hold. I call and they say it’s taking another 1-3 days. 3 more days go by, I call and they say they a picture of me & my husband holding our ID cards along with other documents. Ooookkk…. This is weird. Fine, we submitted what they asked for. I call another week later & they still don’t unlock it they don’t give me any reasons except we look suspicious. So I ask for a manager. They can’t get me to a manager because they’re not available. What??? When are managers not available? So I call every week for the next 6 weeks and leave messages and talk to different reps and no one has answers. I never get a call back from any managers after I leave multiple messages.
What kind of customer service is this? I ask to close my account and they deny me that right because it’s still on hold…. So now they are just holding my money for what reason? I can’t do to the branch because it’s an online bank. Yeah, as soon as they release my funds I’m running so fast and far from Ally, I will never do business with them again!
Agree w previous post - started off well and now a fail.
Was great customer service, now long waits and nice but unhelpful staffing.
A supervisor told me today that they were hacked a few months ago and now are super strict about withdrawal limits $1000 or $2000 after 50 minutes on the phone w supervisor after asking me why I needed MY OWN MONEY - not helpful trying to pay our home contractors in cash. And I was still declined at the bank trying to make a withdrawal. Also App crashes, website says my Debit Card "not active" at times.
I keep seeing 1 Star complaints about Ally. I am not advocating for them, and have had my own problems. But, I have other banks where it has been worse MUCH WORSE. Other Businesses besides banking have problems. We see it in the Media all the time - People Quit. New People don't get hired. I suggest using Ally Chat instead of calling
I have been a savings and investment customer with Ally for a couple of years now. 3 weeks ago I tried to get a check from my investment account. The request "didn't go through" . I spent an hour on the hold with customer service who said they were getting it fixed and would have a check issued in a week. Nothing happened, this is after I have already waited a week. I called again and was put on hold for an unmanageable amount of time so I went to "my dash board" on my account and pressed chat. I ended up chatting with a supervisor for literally 2 hours she asked me my account number and my address along with several other things. At the end of the 2 hour chat she told me that I was speaking with ally bank and that she could not help me that I needed to contact investment. This was an hour or more after I gave her my investment account number. I also gave her my "case number" which she admitted over an hour later she could not find. I told her that I wanted to talk to her supervisor and she said I could not but she would put in a request for a customer relations person to call me. She told me that would take up to 10 days because mine was low priority and gave me another case number. Three weeks out and I still do not have the money from my account that I requested. I asked via email for a status request and I get an auto reply that somebody will get back with me in 3 days. I am 60 years old and have been involved with banks since I was 15. This is the worst experience I have ever had. Do yourself a favor and stay far away Ally they are not customer service oriented they just want to sell you a car loan or a mortgage loan and once they got ya, they're gone and you are garbage to them.
Mailed in a check for several zeros to temporarily park sale of house money. No record of it, had to stop payment with the payor which is never easy. Customer service said it could have gone to either of two different locations from mailroom even though the site had just 1 place.
Before posting this review, I have given enough time and opportunity to Ally to get their act together and I have also notified [email protected] but it seems that Ally dont care anymore.
I have been with Ally for many years, the amount of funds that I have maintaining in investment, checking, savings etc. - I could easily have a dedicated account manager with any other bank (which I will do now)
Ally bank is OK until you run into issues. I knew Ally services gone terrible but did not knew until I called.
Here is some serious feedback about multiple issues - hope this will help others.
1-If you deposit a bulk amount check (I deposited Bank of America check), Ally will put a long hold, break the bulk amount, deposit bulk amount in parts (bits and pieces) on separate dates, you will never be able to track the actual amount,
good luck asking Ally representative - they have standard answers?
2-Ally does not like and could not verify external recognized Citibank back accounts. Received Email after two days? Here is one line description. "We couldn't verify your Citibank, checking account with the account information you entered"
3-Zero customer service, cookie cutter answers for basic issues, they dont have skilled resources
4-Long hold times
5-No supervisors - false promises supervisors will call you, it has been 5 days no one called?
6-Open case with Ally NO FOLLOW UP, NO TRACKING, and you figure out case status when you call them and then they will move it forward?
7-Rude Customer service, seems they have been getting lot of negative callers
8-No Accountability, no responsibility, no leadership no supervisors, no management
I've been a customer for several years now, and never ran into any issues. If you only need to do basic stuff, like depositing money, transferring between internal/external accounts, Ally makes it very easy and convenient, and I never ran into any limits/restrictions doing that.
I opened a bank account with Ally in 2016 as they were recommmended as having some of the best rates as well as great customer service. And they have been great to me this whole time.
However, I have had such a terrible experience with them over the last 9 days that I will be contacting a lawyer about if they continue to be unpleasant with me.
It started out as a wire transfer. It was delayed for "review" for an undetermined amount of time. I was on the phone with their customer service, a supervisor and the back office for about 7 hours over the last 9 days. They locked me out of my bank account for "Suspicious activity". Not once did they try to call or email or in anyway verify I was the right person. Supposedly my account was all handled today and again they locked me out of my account! This is the account that I get my DD at and pay bills. And they did not give a time when it will be unlocked, just "we will review it then we will take it from there". They are acting like it's not MY money. I'm not sure what changed at this bank but I would recommend Capital One, local credit unions, etc.
Disgusting service now.
I have reported it to the appropriate regulators to ensure I get my money from them eventually
I have been an Ally customer using 11 month no penalty CDs for years. I decided to buy a home and needed to close the CDs and transfer money from Ally to the title company for closing.
Ally froze my account for "suspicious" activity (closing large dollar CDs) and was I was totally restricted to access anything in my account by phone or internet login. The real estate transaction could not proceed and my wife was so stressed out she was hospitalized.
In desperation, I tried to transfer funds out of Ally through the Fidelity Investments website (I had created a link at Fidelity with my Ally account when I opened the Ally account) This strategy worked. We lost out on the real estate purchase but at least we got our life savings and did not need to hire an attorney.
Ally is by far the worst bank and worst customer service I have ever experienced. They will flag your account.apparently for withdrawing too much and restrict all access to your funds, even if you answer all of the security questions correctly. There is no supervisor or anyone with knowledge or power to override the account flag. Beware. Like Russian banks, they will restrict withdrawal. Ally is awful.
Good luck if you try to connect Ally Bank from another bank or financial institution. Your first red flag is that the other bank or financial institution i.e., Robinhood doesn't list Ally Bank. Have to dig for Ally Bank. But if you are lucky enough to find it, it will error out saying not allowed. Ally Bank is an old General Motors bank. Stay away.
I was reading about the discontinuation of overdraft fees and the new overdraft protection policy. In the text found online, they are still talking about a limit of 6 transfers per cycle. Regulation D was discontinued back in April 2020 --TWO YEARS AGO! As for linking savings to checking with overdraft protection in $100 increments, there is no place on the website to sign up for said protection. Calling for help on the phone is worthless as all you hear is extremely garbled and annoying music while on hold. Very ridiculous and not very becoming of a financial institution. It makes one feel like you are trying to communicate with a back alley pawn shop rather than the professed "Ally".
With the Fed claiming they have "tools" to control inflation, expect to see several rate hikes in 2022-23. In anticipation of this, I've written to Ally Bank advising them to consider keeping abreast of the changes ahead to retain customers. In response, I got a series of pre-written paragraphs that convey little useful information. There was one item though that I found rather troubling where they stated that they would NOT match competitors savings rates. So, it looks like it's back to the races. Whoever offers the best return will be getting the cash portion of my portfolio. Just a pittance mind you for covering bill payments and emergencies. Of late, the Automated Clearing House (ACH) has drastically improved speed.
Twice now (the only two times I have ever tried in my 4 years as a customer) Ally has taken TWO business days to process my request to send an outgoing wire transfer. Both times I used their web site to put in my outgoing wire transfer request BEFORE they even opened for business that day and BOTH times the wire was NOT sent out until the following business day. And you have to keep your cell phone with you the ENTIRE day whie you patiently wait for them (the wire department) to personally call you to confirm the details of your outgoing wire. Both times when I tried to get my funds wired out of Ally that day, I called into their customer service line after waiting 6 full business hours and not yet hearing anything from their wire department. Both times I was told that "they had an unusually high number of outgoing wires right now and that they would get to my request as soon as possible". But that they couldn't guarantee that the funds would be wired out that same business day because it was getting close to the outgoing wire cut-off time. And the customer service rep would not tell me how many other wires were ahead of me in their queue.
Sadly, both times when I have requested an outgoing wire, they didn't contact me until the following business day to confirm the details. This is so very frustrating!! The reason I specifically use a wire transfer is when I must transfer a large sum of money quickly and securely with no hold on the incoming funds by the receiving financial institution. A wire is unlike an ACH transaction with may take several days for the receiving institution to decide that the incoming funds are legit and that they are now available for use (ie to roll into a CD).
Other than their two day outgoing wire dis-service, I have been very satisfied with Ally in all other respects as a good choice for a hub account as well as a good (fairly competitive) place to stash funds (in their savings account and/or no penalty CDs) that have earned fairly high and pretty competitive interest rates over the 4 years that I've been a customer.
An awful experience all around. I've been trying to establish an estate account with Ally Bank after the sudden and tragic death of my mother who had an account there. Their Estate Department has done nothing but lie about "elevating my case" or just hung up on me when I've called. They have all of the paperwork from me to establish the estate account and nothing has been done. I just got off the phone with an associate who was extremely rude, asking curtly if "and does (name) have last name by any chance?" after having been hung up on by another associate. They've claimed to have elevated my case twice. One of the associates said the previous associate had not actually elevated my case.
If a company allows its customer service representatives to treat grieving family members like this, how do you think they treat their normal, everyday customers?
I will never have any business with Ally Bank after this experience. As soon as the money has been dispersed, I will close the estate account and never open another one. Nor will I ever suggest for anyone else to open an account at Ally Bank given my experience.
Tried to refinance auto-loan with existing credit union - Ally denied the refinance and neglected to contact me or my CU to inform us, and made it impossible to find out the reasons why.
After spending 5 hours on the phone with customer service, someone finally informed me that it was because it was made out to the wrong address. After spending 2 more hours on the phone with them, they provided me with another address, which also ended up being wrong. I'll be waiting a full month and a half for my loan to transfer, now - because they posted the wrong information (first time), and provided me with incorrect information (second time).
To top it all off, they've threatened to send my account to collections, while double-charging me for the month of February - stating that it was for a previous month that was unpaid (the month stated occurred prior to my auto-loan - meaning, they want me to pay them for a month that I didn't even own the car). I've offered to pay them the amount that was owed for the month of February (being that my refinance hasn't taken yet), and they told me that my "account is locked", and that the only way for me to make a payment, would be to go to Wal-Mart to have it sent "certified".
I have fought tooth and claw to find out why this is happening, and I've yet to speak to a single person who can provide me with the same consistent information.
I'm hoping that there is a predatory lending lawyer, who can help me move forward - because my Credit Union is unable to help me, and I certainly don't expect Ally to do anything helpful about it.
In summary, Ally is good, until problems arise and you suddenly can't access or transfer (IN/OUT) your funds. I could best explain Ally bank as amateurish, start-up company with good potential but ignorance and lack of knowledge about few aspects of banking. On one occasion, I wired money into Ally Bank account, only to find out that Ally doesn't support that activity (even though they state they do!). It got ridiculous to the point where I did 3-way conference with Ally and my other bank, and the Ally representative simply didn't know how to process wire-transfer of money. Instead, Ally treats it as regular, bank-to-bank transfer, which takes 2-3 business days (wiring money takes about 15 minutes to transfer money). Second problem, arose when Ally blocked my access to account due to "suspicious" activity - multiple calls to Ally to verify and unblock account went unsuccessful, and it took over 4 MONTHS (!) for my account to be unblocked and for me to access my funds. This is all due to limited case review workers on Ally's side. My options were (1) wait, (2) hire a lawyer, and (3) contact state attorney. I was hours away from pursuing option (3), before I accidentally found out through self-login that my account was deblocked (Ally didn't send any email/text notification to notify me I can access my funds.)
I gave 1 stars but in the reality they deserve Zero (0). The bank is not competitive at all, with so high grade of confusion, rudeness and high incompetece. I am holding an auto loan which was never reported by them to the ctedit bureau. O am paying on time and sending exyra money to shoryen the loa. The reps are umprofessionally trained and act as oncompetent, supervisots ate grasping straws telling no slutions. They cannot even find my social security numbet asdociated with the account. Do they spund professional?
Stay away from them as i xee the stock rates are plunging to the abyss.
Been with them for years. It's savings, so mostly the money just sits. Hard to have a problem with that. But last week I needed to transfer some funds to my external checking account. I made a mistake doing the transfer -- my error -- so that instead of going from savings to checking, the order was to move savings from checking. As soon as I realized the error, I called to notify them. The girl wouldn't believe me, just kept saying that the transfer went through fine. I explained repeatedly that it COULDN'T go through fine, because there weren't enough funds in the checking account to cover it. But she did nothing. So I initiated a new transfer, done correctly. Sure enough, the next day I received a message saying the initial transfer had been terminated for lack of funds, and that a hold was being placed on my account. Could no longer move funds to or from my checking account. So clearly the rep never noted anything in my account. I sent an email explaining the situation and asking them to remove the hold. They replied saying they would review it in 1-2 business days. Whatever. But then they went on to say this:
"Please be advised, any additional failed transfers within 6 months will result in a suspension that must be enforced for at least 3 months. If this occurs, you will not be able to initiate transfers via Ally Bank and will need to initiate all transfers to/from your Ally accounts via the external institution?s transfer system. If after 3 months you have successfully initiated a transfer into your Ally Bank account, you may request the suspension be removed." Seriously, if I accidentally transpose the "to" and "from" in a transfer one more time, they're going to keep me from accessing my own money? This is SO a deal breaker for me!!!!!
I have had a very active account at Ally since its inception. I opened an account with zero balance at a credit union and was going to fund it from Ally. I initiated the process to link the account. When I went to check the trial amounts, my account had a negative balance of $34.67. The rep speculated that Ally had withdrawn the trial amounts before sending them, which caused my account to be charged with an overdraft. No apology. When I asked if they would credit me the amount for the overdraft if his speculation was correct, he said they "could look into doing that". Again, no apologies. Really??
I made a recent deposit to my bank account well under the daily limit, from a check I received for trading in my old car. It said the check was approved. A day later my account is locked, so I call to find out why, and they tell me I have to call the "back office". I have to wait though because their hours are Eastern and I'm Pacific. So I call the next day and wait 30 minutes to be told "we have to clear the check with the dealership" to which, I ask, "but the check has already been cleared?" And I get a roundabout answer that the funds have to be authorized. I have never in my life deposited a check under the daily limit and had my whole account FROZEN. And now it's been 4 days, I'm without funds, and I have no indication of when it will be fixed. "We don't have a time window we just have to wait for them to call us." Who is they? Why are we waiting so long for this? As soon as my account is unlocked I am moving banks. I have bills to pay and this is unacceptable.
Ally bank has horrendous customer service and grossly under-trained representatives. They constantly block my account for “suspicious activity” that is not even remotely suspicious. They do not work well with Zelle and cannot properly explain their own guidelines to customers. The first time I lost my debit card, I tried to activate the new one and it kept saying I was entering the wrong information over and over. Customer service could not help me. They finally escalated the call to a supervisor who told me there was a glitch in the system and I had to enter my birthday backwards (the year first and then the month). I lost my debit card again last month (which was about year later) and it took 5 weeks to receive the debit card because the first one never arrived. The debit card wasn’t working properly because Ally kept saying the zip code was incorrect. Since the bank has no physical locations, I had no way to withdraw money and had to frequently Zelle friends and family to get cash out or transfer money to cash app/Apple Pay. Ally then proceeded to block my account for fraudulent activity even though I confirmed all the activity and explained it. I hadn’t been able to access my account for 4-5 weeks because it took that long to get a new debit card in the mail. Now that I have the card. It doesn’t work properly and I still can’t access my funds because my account is now blocked. To add insult to injury, the fraud representative who advised that my account is blocked was rude and antagonizing rather than trying to de-escalate the situation. I’m obviously upset. It’s the holidays, all my money is in this account and this woman simply tells me to wait for an investigator to call me? I strongly advise looking elsewhere for your banking needs
After going round and round with various reps for Ally on a simple question of interest payments and reporting to the IRS, I find that their representatives are very uninformed. This includes supervisors.
You will have to decide whether a few basis points is worth the wasted time and aggravation.
Me, I'm switching banks!
Customer service from Ally bank really is crap. I had an issue with a check of mine (wasn't signed properly) and it showed up as fraudulent in my account. Tried contacting customer service and it was nearly impossible. Once I got ahold of customer service, it took them so long to fix my issue. Eventually it was fixed, since it was an honest mistake, but the process just took so long. This is literally with me being apart of this bank only for a month, I immediately made the switch. Just a bad time
Ally has been by FAR the worst experience I have ever had.
I deposited a check into a new checking account which came directly from my job's payroll. Ally labeled the check as fraudulent, closed my account, charged me for a "fraudulent" check, and their customer service will not help when we call them.
They have told me that the fraud is now associated with my social security number, despite there being NO FRAUD.
SAVE YOURSELF LEGAL TROUBLE AND GO TO ANOTHER BANK.
I scheduled a wire transfer on 8-4 early morning to a gardener contractor for some backyard work. The wire never got approved on 8-4 and still shows a review status on 8-5. I was about to call ally and see what’s going and only found out they locked my account without any notification. I called their support on 8-6 and got transferred to their back office and answered several security questions. After the agent finally has assess to my account , she later found out she didn’t have the authority to do anything and advised me to continue to wait. At the mean time I may end up having to cash out some of my funds in brokerage account just to pay for the home remodeling.
As unfortunate as some of these bad reviews are I am actually a little bit relieved to see other people go through what I'm going through. Not because I wish these situations on anybody but because I am so confused and appalled at allies response to my situation. A few weeks ago I opened an Ally account. I didn't have the time to get to it but I finally funded my account for $500 from one of my other bank accounts, two days later I got pulled over and had a small warrant that I had to go to jail for I ended up in jail for about 5 days. When I got out of jail it was late and I didn't have time to pick up my personal property I.e my cell phone laptop or backpack. All my money was in evidence so I had to frantically try to retrieve some of my Ally money. After I funded my account my debit cards were supposed to be sent out but it could still be 2 to 3 days away I was told by the teller which makes sense. But she did walk me through trying to zelle somebody and then they could pay me a friend an associate somebody I know. I called back a couple times going through the motions trying to figure it out I had to change my password and device that recognizes the account because my phone was in police evidence. The Ally associates were very friendly and very helpful it wasn't complicated at all but when I tried to use zelle for some reason it wouldn't send the money the system was down and kept saying. I tried about four or five times all typing in the correct password never doing anything wrong. It didn't work so I waited a few hours and tried one more time this time I was locked out of my account for security reasons. Now I could easily see that they see overuse of the account and logging in many times as suspicious so I said no problem I'll call them in the morning or the account might be unlocked by then. And here's where the problem start I called the next day and was told that due to suspicious activity my account is frozen and it's probably going to be closed I explained to them the whole situation and not only that I explained to look at my notes because every time I logged in with the exception of once or twice I was on the phone with a teller I was told that it looked that way and this should be an easy fix and that they would call me back. Over the last 4 days I have not received one call from them but every time I call I hear the same thing we're investigating and once we're done investigating we will close your account and send you a check I told them that I've worked for banks like this before and I know that they are allowed to unlock my account while I'm at the ATM so I can at least pull my money out if they're going to close my account they already closed my savings account because there was no money in it ( go figure ). as to my checking account I was going to have to wait until it was closed before they would send me out a check I told them that there was nothing to investigate because there wasn't, I didn't do anything wrong my account shouldn't be closed let alone still not have access to my money, but if they want to close my account fine close it send me my check or give me one time access to get my money I can't sit here waiting to get my money it's mine it came from another account in good standing there is no reason other than them seeing me login a bunch of times which has already been explained to them nothing else was wrong with my account. I got a little frustrated after the 8th call but I stayed respectful and I kept asking them what were they investigating what was the investigation about nothing happened and this teller had the nerve to tell me or ask me do I even know what the meaning of investigation is and that we're getting nowhere with this she has no time and hung up on me she hung up on me! I'm telling these people that I can't even pay my rent and she hung up on me. She didn't even have the empathy enough to understand where I was coming from even if she had no ability to give me my money or release the funds and the crazy part was she was in the loss prevention she was in the only department that did have the ability to help me in a way that if they decided suitable could actually make something happen. Although money is my biggest concern and I will be getting my money back this is going way past that I've been insulted and lied to by different tellers with different information maybe they were ignorant of the rules or really just lying to me, but either way I will be involving my mom's lawyer. Luckily for me he's a family friend and he won't be charging me anything I don't know how much help he can provide but it's going to be more than me he used to work at a bank. To everyone out there that has been screwed over I feel your pain what hurt me the most though wasn't the money it was the fact that they knew I had $0 and I had just used all my money to fund an ally account and start a new relationship with another bank and because of a few logins the algorithm kicked me off no person would have done that. Oh and the last person that really mean loss prevention lady really to get me in the end she said just because it usually takes two to three weeks it can even take up to 60 days to get everything taken care of she said that very spitefully so I know that was to get me below the belt. Thanks Ally I usually have about 3,000 in my bank account I'm just at a little broke spell right now so I'm glad this happened earlier when I didn't have all my money in there. Imagine having money but not having it because someone said no he doesn't need it right now!! It is stealing. Please someone tell me otherwise so I'm not losing my mind.
I received a letter on June 21 dated June 11, 2021 from Ally Bank. "During a routine update to our website, a programming code error occurred that inadvertently resulted in your username and password being exposed to third parties with whom we have business relationships. We immediately locked your account and password, so that an updated password created by you would be required to access your account."
This may be true for others. It wasn't for me. I had used the account frequently and had not any trouble logging in.
"Upon detectingg the error on April 12, 2021, we immediately udated the program code to ensure it no longer included username and password information." As I said earlier the letter was date April 11, 2021!
"All third parties with whom we have business relationships have agreed to delete the information inadvertently provided to them." I wonder how MANY third parties received my personal information! I've had good service from Ally in the past, but this has left me with little confidence.
I was drawn to Ally because of their rates. Customer service has been passable. The ease of getting checks and ATM cards not so great. My direct deposits are taking longer to be credited to my account than at previous institutions.
But Bill Pay really should be avoided. While the agreement spends paragraphs talking about what you are responsible for they skim right over the part where your money is removed from you account and given to a 3rd party - whether the check was received let alone cashed. And while the agreement says you should monitor your transactions it doesn't tell you the transaction will NEVER give you any information about when the check was sent, when it was cashed, etc. You will only have the transaction where the 3rd party removed the money from your account. Ally's best offerings - I could call them for each transaction and they would give me the transaction number and then I could call the payee for them to ask their bank about the transaction number - this of course is useless since a paper check was in theory sent to the payee. Their bank is not involved at all. Ally says it is all up to the 3rd party like they have no responsibility. The third party gets to decide on their own how the payment will be sent and when the money is removed from your account. Shifting my banking back to someone else.
The worse of the worse, I wish I can give zero stars. Chat support is never available. Takes one hour minimum to call 800 number. They will give you a hard time to withdraw your money. I feel sorry for anyone that ends up using this company. Worst company ever!!!!!
Paying late payment penalties & interest on income tax due to Ally's incompetence & negligence. Simplest issue - supposedly failed security questiornaire. Sent wire online. Got e-mail later casually asking me to call the bank (I bank with Wells Fargo & they immediately call me themselves even on non-urgent issues). I call, answer security Qs, they input it into computer without double checking answers with me first. Apparently 1 of the 3 answers wrong, so "specialist will call back in 48 hours max". It's been more than 48 hrs & the whole point of paying fee to send wire is it's sent urgently. Agent on the same call refused to check spelling of answers when I offered. Called back multiple times & still wire not sent. What kind of failed bank cannot resolve a simple security questionaire issue
I paid off a title to buy a car. Ally held the title and when it came to mailing the title, I asked if they could ship it UPS Next Day Air, and I would pay, they said no. Then I was told it would ship with a tracking number, it DID NOT!!!!!!!!! It has now been a week since they alleged they mailed it, but it has no tracking number, so who knows!!!! I still have not received it and it is time sensitive. What happens if it is lost in the mail? I have never dealt with such disregard for customer service or gross incompetence in my life. I will never finance through this bank, and if you do, beware of the negligence!
if you want headaches, use this bank. PLacing holds on federal tax return checks, limiting debit card amount to under $500 for 90 days (car payment keot getting declined) SLOOOOOOOOOOOOOW electronic wire transfers, and SLOOOOOOOOOW debit card mailing. This bank is pure CRAP, i only switched because I filed for BR and was afraid my other bank account might be frozen thank goodness it didn't!!
I've been a customer of ally bank for about 3 years, and am now switching to a new bank. Everything was great until there was an unauthorized transaction to my account. Someone made a POS purchase at a Home Depot, but I never went to that Home Depot and I had my card with me the whole time (never stolen). I reported the fraudulent transaction as soon as I saw it and requested a new card. Ally deposited the disputed amount 10 days later, but a few months later, they withdrew it claiming the amount was authorized and that their decision is final. No way I can appeal it. I don't know how someone used my debit card for a POS purchase at Home Depot, but it wasn't me. I can't believe there is no way to appeal. I didn't authorize it! Very disappointed that there is apparently nothing more I can do. So instead, I'm warning you. Find another online bank that actually cares about their customers.
Ally does many things well but some quite poorly. Ally customer service needs significant improvement and soon
The most common phrase with Ally is --- "DO YOU MIND HOLDING FOR 3-5 MINUTES". Unfortunately this "hold" happens multiple x during each call. Ally needs to allow their employees to resolve issues which isn't the case currently.
I recently did a mobile deposit from a large domestic insurance carrier for just over $200 that was rejected 2x. Let's be clear:
Spoke to multiple Ally representatives including a supervisor
After multiple calls (over 1.5 hours spent on the phone- mainly on 3-5 minute holds).
Check was clearly payable to me
Check is/was a reoccurring payment from a "stretch IRA from a deceased family member.
Initial Ally representative did not know what a stretch IRA was
Ally repeatedly and incorrectly stated check was two payee payable -- IT WAS NOT.
Ally had accepted this same check, with same wording on multiple prior occasions.
Ally repeatedly stated it was a "automated check scan issue", stating to resubmit, only to have it rejected again.
Ally although admitting this rejection should never have occurred (twice) seemed POWERLESS to resolve asking me for dates of previous submitted checks from this US insurance carrier. After supervisor involvement I protested it was not my responsibility to research prior submission dates on checks that Ally had accepted.
FINALLY Ally reconfirmed their records that prior checks had been accepted and the deposit was honored.
Ally from initial call KNEW and ADMITTED the problem was with THEIR mechanized scanning system. ?Instead of immediately correcting they wasted my time and their resources.
THIS IS SO VERY UNACCEPTABLE
Why is Ally Financial management allowing all this negativity to be posted against their bank that they represent. Consistent negative reviews against Ally Financial is a strong oversight from corporate leaders and very bad press for Ally Financial and its future attraction to new customers.
Maybe it is time to weed out some bad employees and to reinstate stronger work ethics and customer relations training so that customers can return to having a more confident and consistent working relationship once again and having peace of mind that our finances are safe and secure. Thank you.
Strongly Supporting Ally Financial !
Personally speaking my family and I have had no major problems with any of the Ally bank staff for the past 10 years including making transfers . Any problems that may have occurred were addressed in a timely and professional manner. As a business owner myself I know how hard it is to please everyone and I am no where close to being on a national level as Ally Financial. Just looking out for my bank who looks out for me and my family, God bless !
These people are horribly dishonest scum, the services are non-existent. Customer service is honestly the worst, not just for banks, but across all industries. Save yourself the misery and Bank with literally any one else!!
Overall, Ally has been a great online bank and a better option than some of the bank chains in my area. I've been a customer for about 8 years. They offer great interest rates and have great service overall. I have had very few unpleasant surprises with them, and they seem to be making their web experience better and better. If you ever need to get a hold of someone there to talk, it's fairly easy.
The only drawback I've had is perhaps using the mobile app for submitting checks on rare occasions, where there has been a hiccup, but I have never lost money, maybe just had to wait a little longer than I had hoped. Also, if you ever need a same-day banker's check, you can't really do it, but they can express checks in a few days.
Overall, I can't complain. I pay my bills and do bank transfers effortlessly and without worry, which has not happened with other online banks for me. I highly recommend them.
I switched to Ally because I am moving and need a bank that can be accessed across the country. I used their mobile app to deposit a check and the check was originally held for two days and then without notification, I noticed the account still did not have anything in it and was being held for an additional 5 days.
I reached out to customer service for an explanation and have not received any communication back.
Luckily I was just testing it out first so the majority of my money is still accessible at my old bank, but now in light of this hassle, and lack of customer service I feel I have to find another solution.
This bank has the most astonishingly incompetent customer service. They are not even able to change a PIN number for a bank card without transferring you to an automated line that never works. And then they try to explain it is because expiration dates have to be entered yy/mm, as opposed to the normal mm/yy. Stay away from this bank. STAY AWAY. This is the worst experience I have ever had with a bank. Save your pain for something worth it and go use an actual bank because this isn't one. They're a complete and awful joke.
I'm compelled to provide a poor rating due to Ally's lack of dealing with a problem when establishing external transfers. Ally has the practice to make a withdrawal of the microdeposit amounts prior to actually making the microdeposits. As it is typically the case with new external accounts, these have zero balance, hence a preceding withdrawal cause an overdraft fee on the external account. Ally has refused to resolve this real problem and blames the external institution (whereas they know the other institution has nothing to do with this). Although I did offer them a simple solution they still refuse to see the problem. This is unfortunate as otherwise the online features of the bank, Ally, are fine. This is my honest and fair assessment.
Ally could not provide me with my 1099INT statement until 19 Feb despite my making three (3) separate phone calls requesting it. They could not provide me with a hardcopy by US Mail, they could not provide it for downloading from their website, and they could not provide it to me by email. This held up filing of my income tax returns (and my refund) by three weeks. This is unsat. I'm going to close my accounts there because they can't seem to handle the most basic requirements of banking business.
I have been an Ally customer since they first started. I have deposited many, many checks using their online deposit process. Suddenly, the system will not accept any of my check images. I am using the same equipment I have always used. Photo library, no. Take image, no. I tried for 3 days, 2 different checks, both issued by institutions (typed). So I called, and after much holding, I was told the images were fuzzy. I was able to deposit the checks successfully at Barclays and GTE, using their online deposit processes, so I believe this is an Ally upload problem, but they insisted it is my fault.
I have noticed lots of fake reviews on sites about Ally giving it a 4.5 stars etc. I have been fighting with them for over two weeks on a bank check that I mailed back to them I ended up not needed. Now they cant find it. Despite them acknowledging their mistake on the address they gave me. Now they want to hold me hostage while they figure out what to do. In the mean time I have thousands of dollars sitting out there in limbo. I have no less than 5 calls to these people and about 8 emails. Continue to get the run around. Have filed a complaint with the OCC.
My mortgage was recently sold to Ally Bank and the first month, I have had issues. I have always paid my mortgage in two payments in online bill pay. One for the monthly bill and one with additional principal. They took my additional principal, clearly noted as such on the check, and applied part of it to a future bill and the rest to principal. When I called to get that corrected, they reversed the payment and said the only way to guarantee the payment is applied correctly is to pay through their app. Two days later, I have to call back because they didn’t apply the principal back to the policy. They get that corrected, but somehow pulled another payment from my checking account, applied it to a future bill, and caused my checking account to be overdrawn. After speaking with a supervisor, she was absolutely zero help and said I must have made an additional payment, and all I can do is submit a bank statement for them to look into. Now I’m having to play middle man between my checking account bank and Ally trying to get the payments corrected, figure out how an additional payment was taken from my checking account, and get overdraft fees refunded.
Ally only cares about how much money they can take from customers no difference than any other bank. Why does it take them 5 days to do a Zelle transfer when other banks do it right away. They say you have to be registered. Have other accounts at Banks been registers with Zelle for years now but it still takes 5 days every time. Customer service is the worse if you can talk to someone all they tell you is go to task or look at the FAQs that will tell you what you need to know. Done with this can’t get my money transferred when I need it like they promised they could do.
I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. I had the worst customer experience immaginable with my mortgage.
My mortgage was approved and ready to close. 1 business hour before my scheduled closing my real estate agent called and told me I couldn't close (not my bank). I then called Ally every hour for 3 days giving them suggestions on how to solve the problem. They gave up at one point until I continued to push them. Finally they listened to me and came up with a solution to satisfy the title company and mortgage company. Along the whole process my idenity was no not verrified multiple times.
I highly suggest you take your banking business elsewhere.
I have never used a bank that made it seem like your money was actually theres. Let me explain.
I was looking for a spending account separate from my main household finances. Ally Bank has been around for a while and even though they at first failed in opening brick and mortar locations, and even closed their West Covina, CA location, I was willing to give them a try. There were many reviews saying it was a good low fee bank.
So I setup a portion of my paycheck to be direct deposited into my Ally checking account. I was in the market for a new monitor and it cost under $1000. I went to check out and I was declined by my bank.
It turns out Ally has an arbitrary spending limit for new accounts that limits transactions to $500. This includes ATM withdrawals! So I had to come up with imaginative ways to pay for the monitor at a HUGE INCONVIENCE. I even called customer service and no there is empowered to help customers. That was strike 1.
The next one is that Ally again telling me how I should spend my money, is DECLINING ALL EBAY TRANSACTIONS. I would like to buy something on Ebay yet it keeps getting declined. Strike 2.
Furtherrmore their online app does a horrible job of keeping yuou updated on your balance. I overdrew the account a couple times. Then they chided me saying again, YOUR MONEY IS OURS AND WE WILL NOW HOLD ALL NEW DEPOSITS BECAUSE YOU SUCK AS A CUSTOMER. Yeah I exagerated some elements there but the humour was not lost on me.
Sure we are all suppose to dilligently keep check registers to track our balance, however seriously who does that? Bank of America which is my main account has giving me NO SUCH GRIEF. I guess I shall have to open my own BofA spending account instead.
Their fees are preferable to a bank who is an obstacle to me using my own money. Stay away from this horrible bank unless you purely want a savings account.
I am disappointed by their customer service and the features they advertise for their savings account.
First of all, within a month of opening my account, their APY was lowered from 0.6% to 0.5%
Second, they advertise transparency and no fees for receiving international wires, which is one major reason why I opened an account with them. But from a recent transfer, I notice a $50 discrepancy from the amount that was sent to me. I contacted customer service and they sent me so much unnecessary prescripted information that was not helpful at all. For all international wires, they use Chase Bank as an intermediary. Ally was unable or unwilling to even let me know if it is Chase, their partner, who charged a fee to explain the amount discrepancy. I usually receive international wires to my BOA account and the amount always matches what was sent to me minus a fee that BOA discloses, so it is most likely that Chase charged a fee that is twice my BOA fee! And this is from Ally who praises themselves for transparency and lack of fees. Their promises are faulty and unstable. They have hidden fees. And the worse of all is that they either have no knowledge of them or purposefully unwilling to investigate.
Third, since they use Chase as an intermediary bank for international wires, it makes the process of sending wires so difficult and a hassle.
Do not fall into their claims and overwhelming positive reviews on their website!
Gave me all kinds of misinformation and said they couldn't wire transfer my money to another bank for 5 days. I needed to get it wired asap or I couldn't complete a business deal. Called three days after requesting transfer and found out the person who I originally talked to had not set the transfer up yet so I have to wait another five days. Very frustrating and time consuming.
Added security can be had using 2-step authentication that must be requested. Strange because other financial institutions are using this security method by default. You have the option of either the code number being sent to your cell or your email address. The safest way is to use your email address because scammers have been porting phone numbers to a new phone they purchase, intercepting your code number, and then cleaning out your account. You can enter up to six different phone numbers or email addresses. 2-step authentication is ideal because they are blocking VPN's. That is the good, now the bad. Customer service is difficult "due to high call volume . . . and "your hold time is 20 minutes". Often, secured emails on the website go unanswered. Apparently they are running on a skeleton crew.
We have had the most unreasonably horrible time with Ally. There is a $500 spending limit (that we have learned about through experience and online forums NOT Ally’s website or any of their representatives) They are very dishonest about this and will give you no answers when asking about these limits. We called and spoke with three different agents and none of them could provide the simple answer of “there is an $XXX daily hold on your account” when we simply called to ask why we were unable to use the card one day after unknowingly hitting the limit. Why do they not want us to know this information? If we know we can plan our spending accordingly. During this process we were hung up on many times and “disconnected” the employees are unenthused and will not help you resolve any problems. The second problem is making a payment with Zelle using this bank. Any other bank has zelle payments and they are instantaneous. With Ally it did not pull from the account until the next day and when it did it took $500 and did NOT deposit it into the receiving bank (Chase). So now the $500 is just gone and we will have to jump through hoops to get our money. We would not be sending $500 away from the account if we could simply just pay bills with this card but it is impossible to do so. Joining this bank has caused us so many problems and in this pandemic with people suffering it is horrible to cause this many problems while we need bills to pay. Now we may be getting late charges for their own negligence and incompetence. Given this company’s treatment of new customers we would NEVER trust them to perform things like autopay for bills. They take your money and play games with it. There is nothing good about them, please RUN from this bank. We used to have Chime the corniest smallest bank and thought we would upgrade to Ally. Hugest mistake of our lives.
I was referred to Ally bank by my landlord. He had said they were a good and quick bank to put transfers through with. I had put more than 2,000 dollars in for rent, and I had set it up to take that amount out of my original bank account to be put into the ally checking. They withdrew the amount twice, then proceeded to hang up on me mid call numerous times. At this point my bank balance was -2300. Horrible experience, the customer service was next to nothing, no one seemed to know how to resolve any kind of issues, called to shut the account down, said they had, come to find out nothing had been closed and the money was just sitting there after all the money issues had been resolved
I’ve been with ally since 2013. I was an early adopter of this bank. They have turned into an absolutely terrible bank. They’re fine until you need them in a crisis. They don’t fight for their customers’ money nor do they care. They keep telling me some fraudulent charges are not fraud but they are. No matter how many times I call and explain they just don’t care. In fact, they made fun of me when they thought they were on mute. Absolutely would NOT recommend this bank to anyone. FYI capital one has the same or better rates than ally and they have actual monitoring on your account unlike ally.
I've been an Ally customer since before they were branded Ally, with multiple CDs and a savings account. Overall I've been happy with them. The online experience is top-notch. The site design is good and they have fun and useful features like savings categories that help you plan for specific expenses. Transfers are easy to set up and they go through reasonably fast. The few times I've had to contact customer service, I've gotten the help I needed.
I do have to take off a star because they're no longer in the top tier of interest rates. For years they were among the best in the industry but now they've slid to the middle of the pack. I can no longer trust that I'm getting the best return on my money by leaving it with Ally. Regretfully I'm going to be moving a lot of my savings to another bank, although I'll keep some funds with Ally in case they become competitive again.
Ally Mobile is a joke. I'm betting half these reviews are fake. They cancel your card without notice. Then they charge you a fee to send you a new one. I was told by an employee when I made a dispute and got charged twice that it was not unauthorized, it was not fraud, and to not cancel my card like they did the previous time this happened a month ago. Well, he assured me they wouldn't but they did anyway without notice. Now im wondering how im supposed to put gas in my car tomorrow without my card as I dont carry cash - ever, and I dont have credit cards. Thanks Ally for being the worst bank and for lying just like everyone else. Will be closing my accounts immediately.
I bank at Ally and now Wells Fargo. I use Ally for Checking and Savings, rates arent too bad, not the highest, and use them for everyday bills. No Fees, and ATM fee is reimbursed right away. Transfers take about 2 to 3 business days between Ally and WF, but i am okay with that. I feel my money is safe and website is wonderful and app is great. Very easy and intuitive. I stopped chasing high rates. Ally gives me everything i need. I keep plenty in my checking/savings as i manage my $$$ to the penny.
tried to open an account for 6 weeks! Communication during which time was appalling. At the end received the only physical communication ever, and it contained lies about their customer service attempts. Can not move forward with a bank that I can not trust. They have horrible difficulties communicating, but will say they have reached out numerous times which is flat out false.
Ally bank has been my primary online bank for Savings and CD's for the last two years. I have or have had money with eight other online banks during this period and even though Ally doesn't always have the highest rates, I feel my money is safest with them. I don't fear that they'll charge me fees or hold my money captive like other banks have. Their website is great and I can easily do everything I need to on it. I can't comment on their customer service because I haven't had to contact them. I learned my lesson chasing the highest rates and then discovering the tricks other banks play to hold on to your money or pay you less than promised because of hidden fees and penalties. I am migrating my money to Ally because trust and peace of mind is worth more then a nominally higher interest rate you may never get anyway. Ally is the best online bank for savings and CDs! Be safe or be sorry.
Ally just sent us a letter in the mail on a Tuesday that they were closing all of our accounts on that coming Monday. SIX calendar day notice that they are closing all of our accounts!!! We never had a negative account balance, always had nice sized balance in our savings and then this is what they do to us. We are an older couple, we are good with our money. Horrendous customer service. You can tell they really don’t care about customers.
I have two CD's maturing in a couple weeks and I could not figure out online how to get the interest paid to my savings account and the principal moved into a different term CD. Called customer service, they were professional, and set it up in very short order. As good as anyone I have called. I have been using Ally for maybe 4 years and never a problem.
I had to contact customer service multiple times at each time they were rude and even even interested in any way to service me as a customer.
deposit availability is ridiculous, and any attempt to talk to anyone would make wish you never started.
I don't understand why there are so few reviews.
I've been a customer of Ally Bank since 2012. That's 8 years of complete satisfaction. The staff is fantastic. The customer service is second best to none. And there is always someone there to assist you. Their rates may not always be the highest but they are extremely competitive and rational. Don't be fooled by those other banks that offer unreasonably high initial rates, I've had enough experience with these banks, some in Utah and many in Florida, where the rates drop precipitously immediately after set up, and to get you, they don't tell you that there is a penalty fee if you close that account with 6 months.
I have Money Market, Savings, CD's and IRA's with Ally. And the no minimum external linked accounts makes Ally my primary conduit account. And the ACH transfers are faster than any other banks I do business with. If I had any recommendations I would suggest that the IRA Department process Trustee to Trustee transfers of IRA amounts quicker. Otherwise I'm staying with Ally Bank.
When I found better rates elsewhere, I tried to close my account. When I called customer service to do so, instead of closing my account, they locked me out of it so I could no longer log into my account to access my money or close it! Long wait time on hold and incompetent representatives.
I've been reading about Ally for a long time now. It is hard to find a website dedicated to online banking which doesn't rate Ally highly. After finally opening an account at Ally, the only apparent reason for the high ratings is Ally pays for positive reviews.
Let's be clear: there are some really bad banks out there. Ally isn't one of them, but is also doesn't rise above the level of mediocrity.
My first warning sign was that Ally can't even give customers statement cycles which run from the first of the month to the last of the month. I was given a choice of five days on which a statement cycle could end. That was after calling in. The default date I was assigned was the 13th, which seemed like a really bad omen.
Not willing to give up easily, I pressed on. I set up my first external account link on Ally, choosing micro deposits as I always do, and everything went smoothly on a Friday afternoon.
I logged on Monday morning to actually do the eternal transfer, and the site was just completely bogged down, with every click on a link taking at least 10 seconds to respond, but I was determined to get that first transfer done. (Ally treats new accounts as second rate customers, giving them 3 day ACH transfers instead of the overnight transfers which everyone should be getting in 2020. The only way to get one day transfers is to build up a transfer history and then wait for a couple of months.)
I finally clicked my way through the all the links, and was able to submit the transfer request. It failed, with the error message saying to call customer service. The CSR explained to me that Ally did a software update over the weekend. Apparently, Ally only tests its software updates on live systems.
Several days later, I decided to try once again. I set up another external account link, using micro deposits, to a second bank. It all went great. (Ally mostly knows how to do micro deposits.) I decided to quit while I was ahead, and signed off.
Several days later, I came back to actually do a transfer with the newly created external link, only to find that it was now suspended. I called customer service again. (At this point, I already have enough history with Ally customer service to at least say the CSRs are reasonably good.) A problem report was opened, I was given the number identifying the report, and told to call back in 2 business days.
I called back in 2 business days, and was told there was no updated status. It was told to call back again. (The CSRs are OK people, but I don't really want to talk to them this often.)
I waited 2 days, called back again (call #5 if you are counting) and was told Ally's attempt to reclaim the 85 cents which Ally had sent to my other bank in the form of micro deposits had been rejected by my other bank (which made me feel sad for Ally's loss) and that is why Ally had suspended my external account link.
If that wasn't bad enough, Ally told me that instead of putting on its Big Boy pants and working out its 85 cent dispute with the other bank, Ally was expecting me to get the other bank to write up a letter providing a long list of information as to what happened to Ally's 85 cents. After I received the letter from the other bank, I could either forward the letter to Ally using the US mail or fax. (Do people still fax in 2020?) I told the CSR she was wasting my time, and I was not amused.
In the average year, I never call customer service for my primary online bank. If I continue to bank with Ally, I am going to feel the need to start exchanging holiday cards with the Ally CSRs.
A 3 star rating is probably too high based upon what I have seen so far.
Ally rates aren't competitive so wouldn't recommend as a sole savings account. However as a supplemental checking account it's a pretty good option. I find the website easy to navigate and transfers post quickly. You can stash cash in their higher interest savings account for overdrafts and whatnot and keep minimal funds in checking for bill pay. Transfers back and forth are instant. I haven't had to deal with their live reps so can't comment on them but the fact that I haven't had to call is a plus over other banks I've checked with.
I kept my savings open with checking so I can have access to check writing and a free ATM card. But about 95 % of my overall money will be transfered out to another bank as my Christmas present to them at the start of next week. They are actually now lower than a local brick and mortar. That's pathetic. I'm not a CD guy, perhaps I should be, but regardless, I'm 95% done.
I've been a customer for MANY years, with never a problem. However, lately I've been noticing that it takes longer and longer for transfers to clear, even internally.
I'm not sure why, if Ally has received a transfer from your external checking account into your Ally savings account, and applied their 6 day hold, that if you want to transfer it internally, like from an Ally savings account to a money market account, or to AllyInvest, they impose another 6 day hold.
Between that and the no-longer-great interest rates, they're no longer one of my favorite banks.
tl;dr: Ally is still probably the best "hub" account out there but they've really deteriorated in recent years.
My opinion is that they've sacrificed good for good-enough-for-scale. Maybe it's the industry, the business model, or the margins but it's clear that Ally feels it's in their best interest to have a large number of "meh" accounts than a decent number of good accounts.
I've reached this conclusion by assuming the funding for their needless advertising blitz is coming from their lower, no longer competitive rates. Furthermore, their service has truly suffered from their expanded customer base.
In the end, I'm still with them and still actively using them but I'm no longer advocating or singing their praises as they've just shown us long term customers that we're not as valuable as rapid soulless expansion.
Every single transaction I have attempted at Ally for the last two years, has been an enormous challenge. I call and ask (usually after 20 minutes on hold) which form(s) to complete, for whatever transaction I want. I have never been given the same answer twice. I called Oct 10 to request which form(s) to use for them to internally convert $ from my existing Ally Traditional IRA to my existing Ally ROTH IRA and withhold 12K. I then uploaded said form to them via internal email on 11th. On 16th, they called requesting additional form. I completed and uploaded. Then, inexplicably, they called on 22nd to discuss the $12K withholding (which I confirmed was correct). It is now the 24th, and NO conversion has occurred!!! All internal, and they still can’t handle it. This transaction is minor when compared to the direct transfer from old bank to them.
Customer service people are nice, but very incompetent. They could seriously use much better training.
Plus, I have never talked to the same person twice!
Do not deal with their IRA department. I moved my IRA Sep to Ally in June. It was time consuming and difficult to go through their Process. No one seemed to be able to explain their process and I was inundated with an enormous amount of paper work, which upon calling they said no need to fill out. When I would call them, the wait on the phone was always at least an average of 15-20 minutes; only to find out I needed to be transferred and start over. Today it was 17 min. I am IRA knowledgeable and been moving and taking distributions for some time. I was with Ameritrade and moved my Sep to invest in higher paying CD's. This month, I took an RMD - distribution - on the 9th, they recorded it on the 11th and emailed an acknowledgment on the 11th, they deducted it from my account 11th. It has not arrived today the 21, so I called -17 min for them to answer. They explained they have 5 "business" days to process the distribution, thereafter usually 10 "business" days to get it to you (could be longer) For $15.00 I could have it expedited. At TD Ameritrade - with no expedition fees - the distribution arrives in a few days. Same with Scottrade and Vanguard. They also answer phone calls within a few minutes; TD Ameritrade. immediately. The inconveniences with this bank are too great to continue to deal with. So, I am closing 4 accounts at Ally after only 6 months with them.
Been with ally 7 plus years. Have had at least 12 different CD and a reg saving acct. I've been able to transfer each CD when it's up for renewal with no problems
Only neg is in last 9-12 months they haven't been as competitive as other online banks. I have now 3 other banks because of that but still have 5 CD with ally
When each on comes due will see rates.
And 98% if time I call, wait time under 5 minutes
Yes one time when they offered a GREAT 14 month CD, everyone wanted that and wait time was 15 minutes. No big deal
Here's a chronology when I ordered checks for my existing checking account:
9/13 - Logged on and placed Order #1 for more checks---supposed to receive in 2 weeks from order date per Ally info.
9/30 - More than 2 weeks later and no checks received on Order #1. Called Ally and spoke to "Melissa". She said Order #1 had shipped 9/20...but I still had not received by 9/30. She offered to place Order #2 for a box of 100 checks instead of the usual 20. I agreed and she did this....or so I thought.
10/4 - Order #1 still not received. I called Ally and spoke to "Brandon" who said I should have received Order #1 by 9/27 (2 weeks from 9/13). I was concerned that someone else had received these checks and could use them, so I asked him to stop payment on those check numbers 1021 to 1040. Scary Note - He almost accidently stopped payment on the checks I already had received when I initially opened the account more than a year ago!....but he did correct this....I hope.
10/10 - Order #1 received---4 weeks after order placed online 9/13!! These checks useless now since I had stop payment placed on 10/4. Brandon did say on 10/4 that I could call and remove stop payment, but in my mind, what if they don't do this right and I bounce checks!? I think I will be receiving a box of 100 that Melissa ordered on 9/30 as Order #2, so I'm willing to let the stop payment stay on Order #1 checks.
10/11 - Order #2 received ---what the___? Only 20 checks received....not the box of 100 Melissa supposedly ordered!!?
Ally, Don't bother offering checking accounts if you can't handle simple check orders!! What a mess.....and I end up with 20 checks after all this hassle for a month. And also, no acknowledgement record when I log on or by email that I even placed these orders....only by calling in....but this is supposed to be an online bank!!? What a farce!
Been banking with Ally for many years and up until now couldn't fault them. Something has changed and not for the better.
over the course of the last 5 weeks I have had truly abominable service from multiple people:
1 - sent 3 secure messages to the IRA department - all ignored - I had to make multiple calls from Europe to tell them what I needed and demand it get actioned
2 - they didn't process my wire transfer for a week -called again from Europe to be told that they were undertaking more checks because my signatures were not identical on the distribution request - I asked why no-one had informed me of this fact or the fact there was going to be a delay. NO explanation was forthcoming. I had to email them a copy of my driver license to confirm ID - whose signature is ever identical if it's a real signature!?
3 - when they did process it, they didn't do it according to my instructions and so took out the wrong amount of taxes so then had to reverse the wire and re-do it
4 - as part of the contract for the sale of my home I had to refund my tenant a large sum of money. So I processed a bill pay request. Check was sent to my tenant and I followed-up with him a week later because he hadn't cashed it. He thought it had gone missing in the email so I called the bank and put a hold on the check and they advised me that I could always call back if the check appeared, and remove the hold so my tenant could cash the check. Check turned up so I called the bank and was assured that they had removed the hold so he would be able to pay it into his account or cash it. One week later he tried to pay it into his bank and his bank tells him there is a hold on it. Of course he is mad at me so I make another call from Europe - lasting 70 minutes only to be told that because I have a non-US mailing address (even though my account shows a physical US address) I am no able to use bill pay - now think about that - 3 weeks have gone by since I requested bill pay - they even cut the check and sent it to my tenant - put a hold on it - removed the hold from it - and this is the first time being told this 3 weeks later! I am now in breach of my contract to refund my tenant. Customer Service person says never mind you can use Zelle to pay him as long as you have his email or phone number although I would need to do 2 transactions over 2 days because the payment amount is over $5000. No problem I said I will do that. I mentioned i was going to make a formal complaint to their Legal Counsel about my experience the last 5 weeks, and she says let me put you through to a supervisor who can help. Supervisor says he can escalate to their Executive Resolutions Department who will contact me. (I get the feeling they dont want me to contact Legal counsel) Then he says you know you can't use Zelle either because you have a non-US mailing address - at this point I about lost the will to live, and recounted almost word for word what the customer service agent had told me = that I could use Zelle is I had his phone number or email address! I ask him why, if I have an actual physical US address on my account, does having a non-US mailing address even matter. SO I suggest if we change my mailing address to match my physical address that should remove the problem. Yes he says - he assures me that the hold is now taken off the check and my tenant can pay it into his account - I ask him, if I don't have the ability to make bill pay requests because of my non-US mailing address, why did the bank cut the check and mail it to my tenant, and then have multiple conversations with me about the check.
I am so mad about both these issues - I will wait and see what Executive Resolutions say before deciding whether to contact their legal counsel directly and escalate the the regulatory bodies too.
I have had to make about 6 calls from Europe all between 40-70 minutes and still havent got definite resolution until I know my tenant has paid the check into his account.
I used to recommend Ally Bank to everyone but am looking to move all my money out as soon as I can.
I asked for one of my CDs to be moved to an 18 month from a 12 month...no a big request....well now I see that they had responded saying I needed to confirm my same phone number in their response and held off making the change until I did so...instead they simply reinvested in the same 12 month...so now the grace period expired by a few days and plus the rates dropped so they screwed me! Simple request and it wasn't done...
I think I will pull all my CDs out when they expire and move to another bank since this is the second time they created an issue. Not worth the headaches of having to double or triple check every thing to verify what they are supposed to do!
I had been Customer with this bank for 4-5 Yrs. Six months ago I received through TXT message that my e-mail address was "updated", Also another message show that my passcode also was "updated". When I check my account, effectively, my profile was changed internally with another email and passcode. Ally did not have explanations for the event, rather indicate that the account has been compromise and for "my security" the account should be close rather that just correct the Anonymous updates. Six month later when I try to log-on into the account, the page reloads itself. After unsuccessful tries, I call them to know the status of the account. They ask the usual questions, then the request to hold up to verify the account 2-3 minutes, those minutes extended to 54 minutes of verifying, they started to ask about: Which state my parents got my Social Security, which is my height, where I am now, which id my ISP and which is my driver license number, I did complain since in no place those questions were made. (Also they already check a code to sent to my phone to verify the current information.) For all this they say that they have the right to ask all this questions and offer No explanation whatsoever of the status of my account. As soon I clear up their mess. I move my business elsewhere.
I have been with Ally for over 6 years. Their customer service used to be really good. Now, when I call, I sit on hold waiting for at least twenty minutes. I am currently sitting on hold and it has been 20 minutes; the recording keeps saying a representative will be with me in 10-15 minutes more. Twice in the last month I have requested withdrawals. One took six weeks for them to get it right. The other one took a month and 4 phone calls (sitting on extended hold each time.) Not to mention each time I spoke with a representative I was given different information. I am currently working on another transfer and it's going on three weeks and still no transfer. They also have an issue with their beneficiary page on the website. It doesn't save the information right away. Once a change is made on the beneficiary page each time the page is subsequently opened, the system arbitrarily changes the beneficiaries. Credit Unions have just as good or better rates than Ally; I may be making a move soon. Still on hold...…..
I've been an Ally Customer for years - via acquisition first - and then became a "double customer" when they acquired my brokerage. For basically-free, interest-earning checking and savings accounts, they are the best I have found.
Their website and (especially) their app have bugs and aren't nearly as easy to use as they should be. When I've reported the bugs, they've politely blown me off. Also, the brokerage's clearing firm, Apex, makes mistakes when reporting your taxable activity to to government. I mean, taxes are complicated, but not THAT complicated that their accounting bugs cannot be fixed over a period of years. I've never understood why they can't get it right.
When your minor is no longer a minor, Ally literally doesn't know how to convert the custodial account to a stand-alone account. Two different reps gave me VERY different instructions. I've spent hours on it and gotten nowhere. Apparently, my 18-year-old can open a bank account at any bank on the planet EXCEPT Ally.
When I needed to withdraw funds to buy a house, Ally let me down badly. I started trying to wire the money to the title company on Monday morning. Ally Invest won't allow "third party transfers", so I had to wire it to my Ally Bank account. It took fully two days to achieve that step. And from when I requested the wire from Ally Bank to the title company, it took well over 24 hours, even though I had told them of my closing time and asked for anything they could do to help me meet it. They didn't even call to verify the wire until 24 hours after my request. I looked like an idiot at the Thursday closing, because the funds weren't there. I was really embarrassed and am now looking for a new bank.
And finally, I was trying to pay off a loan. Set up a bill payment on the Wells Fargo loan for $50,000 (yes, fifty thousand). Didn't show up for weeks. I called Ally. That's when I learned that they MAILED the payment - seriously - Ally didn't do an electronic transfer TO ANOTHER U.S. BANK; they mailed a fifty thousand dollar check. So I asked them to stop payment on the lost check. They said they had. I sent a new payment. THEN THE "STOPPED" PAYMENT WENT THROUGH, and I had written a FIFTY THOUSAND DOLLAR HOT CHECK because of it. Talked to Ally again, and a "typo" had been made that allowed the supposedly-stopped check to go through. Inexcusable.
Best case, Ally is incompetent. Worst, they're evil.
As another post said I have chased rates online all over for years and had a mixture of experiences most good and some not so good.
Started banking with Ally several years ago and it seems to get better over time. We use checking, savings, and certificates. I bought several certificates today which was a pretty easy process. Had a question and got it answered quickly by phone.
Have used Sallie Mae in the past and their rate was tempting but after reading some of the reviews here decided to stick with Ally.
Good websites and customer service are in short supply these days and it only seems to get worse. Hope Ally maintains its level of quality.
I’ve been with Ally bank since October, 2019. So far, I am really impressed with how they function and their services. Large ACH transfer limits ($250K per day, maybe more - check their disclosures), options for multiple beneficiaries and trust accounts are probably the best from available on-line banks and CUs. I started with their Savings Account special, but decided to give their CDs a try. While they are not the leader in rates and have dropped their rates on all products over the last several months (similar to the majority of other on-line banks and CUs), their customer service and easy on-line account management really stands out compared to just about all other on-line banks and institutions. For me, top rates are as important as making sure I can trust a financial institution and feel comfortable with their processes. What good is a top rate on a product, if you cannot have easy access to your money or cannot rely on getting your funds out. One of their best options is the ability to easily open and manage your CDs on-line, including changing the CD Maturity instructions. It literally takes one click and you are done – no silly e-mail messages or snail mail instructions. They actually send you an e-mail letting you know 1 year in advance (of the CD maturity) when you are able to change the maturity instructions. I also recently had a direct experience with their customer service when they dropped a rate on a CD I opened within several days (of opening the CD). Before transferring the money into CD, I called them and a CSR told me that my rate will stay as advertised (when I opened the CD). However, after I transferred the funds before the weekend, next Monday the rate on my CD dropped (they have dropped the rates for all of their products during that week). I called Customer Service and spoke with a supervisor, explaining the situation and requesting an originally advertised rate. After several days, they honored the original rate automatically in my on-line account and followed-up with a call (actually called me several times) and an updated mailed CD Certificate. The next test/experience will be when one of my CD matures – which is about 10 months from now. I am giving them 4 stars for not being a rate leader and a slip-up on the first CSR incorrect verification.
I had a CD with Ally Bank and got good return but when I tried to get my money back they stalled my in every way possible and just said "that's not our policy" when I asked why they could not get me my money. I notified them in advance of the maturity date and that I wanted a check for the entire amount sent to my home address. They said it would be 3 days to issue the check and then 7 to 10 business days to receive the check. I waited three weeks and then began calling them. They said the check must be lost and they had to send a form to me to fill out saying it was lost and it had to be notarized. They said they would send the form three times and I never got it. I am loosing about $8 per day that I don't have my money and I suspect they are making the interest for themselves on my money. I still don't have it a month later. Very upset with them. I will withdraw the other CD as soon as possible and never do business with Ally again. TH
I opened up a CD with them and they got some of my information incorrect. It is a very long story but, I had a difficult time obtaining my money. I would never do business with them again. It is too scary because this faceless bank does not care about its customers. Take your business elsewhere; I would never trust them.
Takes WAY too long to process paper check deposits. You'd think an online bank would have that figured out. Will place additional holds on deposits, with NO WARNING, when they arbitrarily decide you have overdrafted too many times, even though they still charge you a $25 overdraft fee every time. Maybe they should consider that a 5 business day hold makes a person more likely to overdraft their account. But more likely, they're just looking for more ways to make easy money off of individuals who are struggling financially and are easy targets. I've only had an account with Ally for 4 months, and I can say without reservation that it has been the worst banking experience of my life. Would not recommend. Would give no stars if I could.
Opened joint account online on 4/7/19, after entering all my personal info, I received a message that "DUE TO HIGH VOLUME" response time would be 3-5 business days or longer. WAIT, WHAT? I'm giving you money, and I need to wait a week? OK, deep breathe, I will wait for the 2.2% rate. I ended up waiting 6 business days, then went online and started an online customer service chat, gave my app ref # and they said my information was not on file. WAIT, WHAT? What happened to my data? My SSN, personal info, not on file? Online rep took my cell and said someone would call me within 1-2 business days. UGH, ok I waited. Today, 8 business days later, I call in and speak to a rep who says my information could not be authenticated? WAIT, WHAT? I had to call Ally Bank to find this out? NO WAY, but yes it's true. The rep also said they could not delete my personal information so my data is out there. I went online tonight on Marcus by Goldman Sachs, took me 5 minutes and application was approved, and we made our initial deposit of $25,000.00 at 2.25% interest. 100% TRUTH AND UNBIASED REVIEW.
Ally bank first closed my joint account(my spouse is the joint account holder). My wife got a scam job. Scammer told her to deposit money into the account and then use some money for some work. Later they were planning to
pull the check back. By the time she could realize it was getting late. She informed ftc.gov and also ally bank. Ally bank asked her to close the account(by transferring money out to make it zero balance) and then open a new account.
We had one check(in both of our names) and that was already deposited to my our joint savings account(not part of scam).
ally after some time closed all her account without telling her anything. Our check was stuck.
I decided to add her into my joint checking account.
It was taking longer for them to add her. So i keep on following...wasted close to 6 hours in general.
they keep on telling it will take 5 business days.
After 7 days when i tried to follow up, this is what happened on the phone call:
I just called Ally bank and was on 45+ minutes of call with them. I recorded the entire call as every time when i reaching out to Ally bank - I am getting conflicting responses. They are neither honest nor ethical/any integrity. ally told me that they won't be adding my wife into my account as joint holder as she committed a fraud. this is inaccurate: she did what ally customer service representative asked her to do. She fall into fraud/scam job which she reported to ftc.gov and then told it to Ally bank about everything ally customer service asked her to close the account as scam job folks knew her account number. Before closing she should have zero balance so she transferred money into my account. ally customer service asked her to open a new account. Which she did. But without her knowledge her online access was taken away and he new account got closed after few days. She wasted countless hours to talk to them over phone or chat but got no response. as we have check in both of our name, we wanted to deposit it. That check of more than $830.xx is still with ally bank. that's the reason i tried to add her to my account which took forever for ally to do so. Now i was wasting my time with ally bank to know why it is taking so long to get her added as joint account holder. I was always told that it takes 5 business days. When 5 business days are over, i asked all over again. Now ally bank told me that they will never let my spouse to open the account. Moreover as she transferred money out of her account to mine(for closing it) even my account is frozen. what???? I asked i have credit card payments and other transactions - what will happen to them as i have no other checking account. She told me that your fault. when asked some more critical question, this lady was trying to run away from the call. Now when i said that entire call is recorded she hang up the phone on me. Now i have to go in each and every place to change my payment method. More than $15.5K money is being blocked. I will be accessed late fees and impact to my credit score.
Now my accounts are also frozen without any fault of mine.
I have been with Ally for many years. I knew Ally services gone terrible but did not knew until I called.
Ally could not verify external recognized back accounts. Received Email after two days?
"We couldn't verify your Citibank, Checking account with the account information you entered"
I will update this post and I am waiting for supervisor to call me.
We opened an Ally savings account in December. The account opening process was easy and had no issues transferring money from our local bank into the account. We have transferred money into our brokerage account with another stock trading company and have had zero issues. We recently opened a CD with Ally and had no issues opening the account. We funded it through our savings account so the CD was opened and earning money quickly. I've not had a need to contact customer service but everything else has been perfect.
When my CD matured, it was a disaster trying to get a check for the proceeds. They made mistake after mistake and it delayed the delivery of my check. Talk out Gross incompetence! They were supposed to send the check by FedEx, but sent it by regular mail. It took 10 days, jeopardizing the renewal of a CD with another bank. There must be other banks witj competent employees. Stay away.
Upon two occasions I called the bank for information pertaining to my account and tax forms. There higher
I was told the waiting period would be 15 minutes to speak to someone. I held the phone listening to music over 15 minutes and ended the call. Twice!!I I sent them an email shown on their website several days ago with no reply.
If this is how they treat their depositors, I will close my account and look elsewhere.
Their higher rates don't give them a right to poor customer service.
Classic bait and switch techniques. They promised me a 1% bonus if I made a deposit by October 31. I transferred $100k into Ally (my nest egg), then they refused to pay the bonus. Infuriating. I cannot understand why they act this way. I just assume it’s their long history of abusing people in the auto finance business. They don’t know any other way.
I had an Ally account a couple of years back. They removed over $200,000 from my account and held it with no explanation for several weeks. I kept calling, verifying myself, and trying to get an answer about what was going on. The only information I ever got was, "It's for your protection, Sir. We've detected suspicious activity."
Who is the one person you'd want to get in touch with if you detected suspicious activity on an account? Maybe the account owner? Apparently not - I never got a single call, letter, or other communication from them. Eventually, the money just mysteriously showed up again.
Maybe this is something all banks are required to do. But Ally actually did it to me, and their customer service handled it in about the worst possible way. Never again, Ally. There are plenty of other banks offering the same rates.
Tried to open a joint Savings and two CD's. For the simplest of questions (do we all have to concur for a deposit or withdrawal) I was put on hold for her to find the answer. Then, at the end of the info page on my last joint owner, it stated I had to call customer service again. I have filled in all info for three people at this time and he's going to add questions and ask me to agree that if one person dies they only have to notify one of the two joint owners left. I said no, I want both notified. Sorry, we won't do that. Sorry, you don't get my money. Too bad, the best rates around. There is an alternative that is comparable though.
I am exceedingly happy with Ally bank because if you need to use a transfer form such as for an IRA, you can download the form, fill it out, scan it, and go into your account and e-mail the various forms you may need, even a Power of Attorney. They do not charge the Rinky Dink Fees of credit unions to open an account. One key feature that helps with any bank is to have a small corresponding savings account so that when an IRA CD matures, you can transfer it into the IRA money market until you make up your mind if you want to transfer to another bank, or wait to put it into another CD.
Opened a high yield 1 year special cd dec of 2017. It just matured(Dec 28th 2018). The principal went to where I wanted it to be deposited, but for some reason the interest was deposited into the bank account that opened the cd. unfortunately that account of mine has been closed and now I have to wait a whole week if not longer because of the holiday(new years eve) to get my interest on my deposit. Talked to CR and his supervisor, there was nothing they could do. They were nice on the phone but I could not get answer for why this happened. I am not too happy. I probably will not use ally again unless they have some really good rates or deals.
Beyond highest IRA Savings Account Rates, my first and only time requiring a call to their support team led to a complete disaster with my IRA accounts. Intent was to set up a Roth IRA Savings and fund by transferring the balance in my regular IRA Savings. Instead incompetent Ally customer service distributed all proceeds in my IRA savings. 20 days later (no interest for these missed days) by snail mail I received the distribution check, despite calling them to say stop the payment and please deposit to my Roth IRA. When calling to open a case file, upon waiting online for 40+ minutes, the call center hold message said "Thank you for calling Sprint". Clearly they staff their out-sourced call centers with inexperienced bank reps and share calls with mobile phone sales people. There was no follow-up of my case either by email confirmation or phone call. They could not stop payment on a check they erroneously distributed, told me I had to wait for the check, once received send back with VOID written on it. Not a chance ALLY! Since I have 60 days, Instead of sending their erroneous distribution back to them to fund the Roth I intended to, I am opening another account elsewhere. Most Horrific Online Bank Customer Service!
I've used Ally Bank numerous times to purchase CDs and for that I'd give them an excellent rating. I decided to open a checking account and use their bill pay service. That's where my opinion changed. I had some questions that no one could answer, nor could I get a supervisor to speak to me. I asked the rep to have someone from corporate call me and she said she would give them the message and if they felt like it they'd call me back. Guess they didn't feel like it as I haven't gotten a call yet. They do not guarantee their payments to arrive on time, so if you get late fees you have to call the bank and then they'll see what they can do. With the experience I had trying to get someone to answer my questions I'm not about to try to deal with them later. They know so little that I was told there is no corporate office, that all officers work out of their homes. I find that hard to believe but they did not make me feel warm and fuzzy about having my money with them. As my CDs mature I doubt that I'll stick with them. I was shocked as I'd thought they were great as I'd never talked to them much. I had to put 5 stars as review wouldn't post with one.
DepositAccounts lists a 14 month CD from Ally.
However, I found that I went to the Ally website it is not listed among the offered CDs.
One has to initiate the CD opening process and when you get to the point of selecting the Cd term you want, the 14 month Cd is listed there.
Ally redeemed my CDs slowly and inefficiently, and then would not correct a problem quickly. We had two CDs that expired, and they sent the redemption checks by mail. Unfortunately, they did not mail the checks for a few days, and one got lost in the mail. I wanted the lost check replaced quickly, but they require a long period before we can even request a replacement check. (I also wanted them to repay the lost interest because of their slow mailing of the redemption as a matter of principal, a whopping amount of less than $25.)
I buy a lot of CDs with a 12-month ladder, and Ally is now off my list of institutions to consider.
Ally is now providing free Webroot anti-virus software for its customers. I wasn't familiar with Webroot but the reviews are impressive. For windows, it only takes up 3.55 MB of memory. Initially, I suspected that it may be a trial offer, but it's not. I'm uncertain if the free software is subscription-based.
Easily opened 2 accounts and funded without any problems. Per CSR you can have 1 acct per person so wife & I each got one. The primary acct holder must be different on each acct and match email used to signup, but secondary holder easily added. Very pleased so far.
One can find the worst customer service at Ally Bank:
First, at the time that most organizations and banks stopped asking for social security (SS#), Ally is repeatedly asks for your social security number. I do not understand why they do not use the system that Bank of America and other institutions are using these days to identify their clients.
Second, when you call instead of being directly connected to the credit card department, you are connected to the general customer service and give your SS# and other personal info, then be transfer to that department and go through the same identification processing again with the new clerk in that department. As the bank's automated announcement requested at the beginning of my call, at the end of my conversation, I waited in order to be connected to the survey, but nothing came up.
Third, lack of efficient communication! They contacted me to remove my credit frees, without providing exact info or direction about what they exactly want. So I did remove the frees for one time use; then when I called to give them the pin number for accessing my credit report, they informed me that they couldn’t use the pin for one time access, so I had to put the time to redo the process again for 24 hour frees lift.
When I ask to talk to a manager to communicate my concern about giving my SS# to so many people, I was put on hold for 16 minutes. I finally disconnected the phone and called the general customer service, no one was available there either. The clerk said that a manager would contact me in the next 48 hours. Absolutely incredible!
I got a check from my account I closed with keybank, and I deposited it with Ally mobile banking on 1st of August, 2018, they closed the account on 2nd of August, 2018, when I asked why, they claimed the reason is "fraud"! Then I asked whoever spoke to me then if my check is still okay since you closed the account, so I can find a better and suitable bank, but she coudln't give reasonable response, so I went ahead and deposited the check with Alliant CU, and when Alliant couldn't clear it, I had to call Keybank what happened, and they said they already paid the check out to Ally bank same week I deposited with them. I've been calling them since then, and they've been dribbling me back and forth, asking me to tell keybank to contact them, and Key made it clear that they have nothing to do with it anymore, check has been paid out! I don't understand why you closed an account for alleged fraud, but you held unto the money for almost 2 months now, even murder case get solved in less time frame. Unless they never intend to give me back my money. I've requested evidence from keybank on how and when they paid Ally the check, I'm hoping there is something I can do with that to claim back my money when it hit my mail. I'm not about to let some cooperate thieves steal $4,600 from me, I'm on wheelchair for christ sake!. I'm gonna keep posting this in as many review platform that I can.
Needing to open up an account in addition to my bank and credit union accounts, I considered the major online providers. Most don't support trust accounts. The few that do seemed to make it a somewhat difficult experience. Ally Bank was different. Even though their rate at the time was 5 or 10 basic points lower than some of the other stable online banks, I found their explanation of the process of opening up a trust account to be clear and reasonable. So I did, and I have to say it was the easiest account-opening process I have ever experienced with a financial institution.
Everything proceeded exactly as promised. Ally may not have THE highest rates but I think they're close to the top, and I give them huge kudos for supporting trust accounts. If you have enough money to be considering an online bank, you probably need to consider having a living trust, and Ally is one of the few banks that seems to acknowledge that need.
Online transfers are easy and relatively quick...not as quick as with my credit union account, but the money is there once the clock strikes midnight in the Eastern time zone (there must be some batch process involved). The set-up process for online transfers was the easiest I've ever dealt with. Not only do they make the usual trial deposits, they back them out at the same time rather than waiting a few days, thus minimizing disruption to your other accounts.
I haven't done much with the mobile app yet, and I haven't tried remote deposit capture.
I've had my account for a month, and I hope Ally continues with its great track record to this point. I think there's a reason so many DA reviews of Ally are so positive.
I'm coming up on my 1-yr anniversary with Ally. Great rates, great service, and easy to get to your money.
Transfers to and from Ally are literally overnight. Recently initiated a transfer to Ally at 5:00 pm, and the money was in my Online Savings account the next morning.
Also have a Checking account with Ally, complete with debit card and free checks. I tested it recently and was able to move money instantly from Savings to Checking, and then immediately used the debit card to withdraw funds from a Wells Fargo ATM. Smooth as silk, and Ally reimbursed the Wells Fargo fee !! Gotta love it.
Ally's customer service is the gold standard. I've always had knowledgeable courteous customer service reps who handled my requests in a prompt professional manner. I recently closed a CD and the money was in my account the next day. When Ally raises their rates, I'll gladly go back.
tl;dr Ally has been my gold standard for online banking.
Ally does not seem to want to be a rate leader any longer. Their rates are good, mind you, but they have not been the leader for a while. They've remained near the top so they're dependable. When rates go up, you get them without any work like it should be. If you don't feel like opening multiple accounts and transferring money all over the place, you'll find a comfy home here. However, I feel they're hurting their less wealthy clients with their account tiers but they are clearly stated at least.
They have the best, which isn't to say it could be less "fancy" and thus better, but their self service is second to none. I can manage my CDs, open new accounts, transfer funds, set up anything in under a minute. No other bank's software comes close.
I'm almost complete self service so I don't need them. In the past I can recall having good service but it has changed vastly since. I hope it varies based on the day, who you get, their mood, the moon(?), etc. but recently their representative have taken weeks to respond with insufficient answers.
I have had Ally checking and savings for a year or so. The only hiccup was identity verification, but a phone call resolved that in a matter of a few hours, and my account was activated. The interest checking has no fees, and a nice simple interface online. Billpay has not had any problems, but just make sure the phone numbers on the prefilled forms are correct. The biggest reason for choosing Ally are their card controls. Lots of people groan about it being a separate app, but seeing how many cards get hacked, it's well worth it. I can feel safe setting my limits when I don't want to use the debit card. I would like to see their card controls added to the desktop version of online banking though, so I can have an interface either on my phone or on my computer. I did order some checks and they came free as advertised in about a week. The savings account is no frills, but has outstanding rates. Ally's management are continuing to raise the rates while the brick and mortars sit at .01 percent for what seems like forever. Good job Ally!
Everything from creating the account to depositing money and the UX of the site is great.
The only problem is you can't (easily) withdraw your money.
I have been trying to close my no-penalty CDs and sent them a secure message. No response.
I called them - after verifying everything the agent made me wait 5-7 minutes and then said - "sorry looks like system is going through an update..." They said call again and a different group that is not going through a "system update" will be able to help.
I call again - again verified everything - made me wait - and behold "system is going through an update."
Can't be coincidence that the system "suddenly goes through an update" when a customer wants to withdraw the money.
Administrative barriers to make withdrawals difficult. Shady. Very shady.
Honestly I've had a fantastic experience with Ally. Whenever I've needed assistance, their customer support line is always open and available. I've called with minor questions before and the customer support I spoke with were helpful and very friendly too. When I've done transfers to and from this account, I've never had an issue with them. Usually if you do a transfer on a Friday, Saturday or Sunday you won't see it hit the account until Monday but that's perfectly predictable. Debits come out instantly and the only time I overdrew was my own stupid mistake and even then they didn't charge me a fee since it happened in one transaction. That was a huge comfort, let me tell you. All in all if you don't need to deposit cash, an online bank is the way to go in my opinion, particularly if you do a lot of online business.
Overall had a great experience with them. I had a CD with them, along with a savings/checking account that I used to fund the CD's. I was concerned that since it was an internet only bank that if I had issues they would be hard to solve, l was wrong and their customer support was excellent for when I had questions about setting up my accounts. I had a long tern CD, 2 year term and I had a short term one, 6 months. Overall I was overly pleased with how smooth everything went with the company, and although I am currently not using them anymore, I will be looking to open up another long term CD and I will mostly likely also be rolling over an IRA to them as well.
Whatever Ally is saving in having physical banking locations they seem to be passing onto its customers. I switched from Chase savings which was offering me 0.5% to Ally that offers me 1.85% interest. It takes a few days to have money deposited into the account, but it's worth the wait.
My experience with Ally bank has been pretty much wonderful.
For example, in regards to their customer service, I've had to contact them a few times over the past few years about disputing transactions (none of which were their fault). Everytime I've had to call them, they've had someone fluent in English there to support me. Furthermore, the calls were quick and easy, with no wait time. On the one occasion I used their website chat feature, they were equally quick and fluent in English. Their website is modern and simple, as is their mobile app. Everything is laid out clearly and there's no fluff. They pay most of my ATM fees for me.
If I did have to complain about something, it would be the lack of support for depositing cash. Withdrawing is fine, but they have no support whatsoever for depositing pure cash. Not a big deal for me, as I use the Internet for pretty much everything and my income is deposited directly in my account.
I've been a customer of Ally since 2011 and I have found them to be stellar in every regard. It's actually quite difficult to be charged fees, especially if you maintain your accounts diligently like I do. What I like about Ally is that they have US based customer service and it's easy to reach them via chat.. They are always constantly improving their online banking website and their smartphone apps - in fact, their most recent updates have made it super easy for me to track account balances. In cases where I have had issues with the bank itself, their customer service will make it right. However, my one negative with Ally is that their bill pay system can be frustrating to use as sometimes bill pay paper checks take a while to be mailed (especially official checks) and setting up eBills can be a bit of a pain as sometimes it gets caught between the biller's system and Ally's system.
Ally Bank has become one of best decisions that I have made. I needed an online bank that would fit my various needs. I wanted to have a debit card that would allow me to access my funds as any needs came up. I also wanted to be able to deposit checks online (with Ally I take a picture of the front and the back of the check). What makes Ally so good is that it is all electronic - I even have a checking account that earns interest - no hidden fees or annual fees, plus I don't have to keep a certain balance. I even have the ability to take out cash in a pinch too. Though, I have not used some of Ally Bank's other offerings, it is nice to know there are savigns accounts and even mutAul fund accounts too. One other option that I have used is their check writing option. I recently went to join Planet Fitness and they required a checking account. -so even in this situation I was covered.
I used this account for savings. When I got it, I wanted something that I wouldn't be able to get money from immediately so I wouldn't be tempted to spend the money unless it was something that I needed. This account also had higher interest rates than others I looked at and was perfect for my needs.
I've found that Ally is the best bank for opening a savings account or a CD account. Their rates are the best I can find, much better than retail bank establishments. When I opened my savings account they offered a rate of 1% APY, while other banks were offering .05%. They raise their savings rates to align more or less with how the FED raises rates, most retail banks don't do that. As of 04/18, the rate on my savings account is 1.45%. I can't really comment on their customer service, since I've never had to contact customer service, but as a customer of 5+ years, that is a testament unto itself.
I bank with Ally for my savings account. I am finishing my PhD. this year and wanted to save money to move, buy a house, and pay bills for about two months. I am very happy with Ally. They have the highest available interest rate for a savings account. It is very easy to transfer money into the bank account. It is also easy to deposit checks via an app. The only think that would be nice is if I could deposit cash. I have to put into my checking account and then transfer the money to my Ally account.
Ally's checking and savings accounts have been, since I became a customer several years ago, the best of any institution I've banked with, online or otherwise. The checking account is interest bearing and while that alone is not going to grow your money significantly, it is a nice feature. The savings account interest rates are some of the highest in the US right now. The customer service is outstanding. I have had multiple attempts to fraudulently use my card and each time Ally is right on top of it. Customer service called me out of the blue one morning to make sure I wasn't trying to use my debit card in China right then. When it became apparent that the attempted charges were fraudulent, the CS rep declined the transaction and went over all of the recent purchase history for that card making sure I recognized all the charges. There was on other recent charge that wasn't me and it was immediately wiped off and the account was suspended while they issued me a new card. It was handled in the most professional way possible and I hung up the phone feeling incredibly satisfied.
The mobile app and website for Ally make doing really anything banking related a snap. Checks up to $50,000 can be deposited from your smartphone. How cool is that?
All in all, I can't imagine a scenario where I would go back to banking with a brick and mortar institution. Ally is too far ahead of the game.
Ally Bank is great place to keep your money in one place. I use it for a online only savings where I send some of my paycheck too. Sometimes it is better to have a bank up area for money in case of emergency's so Ally is my place. I am able to leave the money there and not worry about any type of monthly fees chewing at it, and ever better when they raise the APY for the account itself every few months so am able to gain a few extra pennies with it too. When I need to take money out and send to other accounts I am able without fees and takes a quick amount of time. Ally is great place for no fees and taking care of your money simply.
I initially opened an Ally money market account as a result of a promotion which offered a cash bonus for new accounts. I opened the account online by transferring a deposit from an account I have with a local bank. The transfer was seamless and quickly processed. The account pays an interest rate that is among the best rates available based on what I have seen on bank rating sites. I quickly received an ATM card that I am able to use anywhere. I also received a supply of checks. I have had several occasions since opening the account to contact customer service, and have had completely positive experiences both online and speaking directly with a representative on the phone. It has now been over five years since opening my account and I continue to be totally satisfied with my experience.
I have had a very positive experience banking with Ally. I was very nervous at first because they are not a brick and mortar bank. I do all of my banking through their app or website. We have checking and savings accounts with them. When i opened 2 savings accounts for my kids I was able to do it all online. When i had a question what the requirements for a custodial accounts were the online representative was very helpful. They answered my questions of if both parents could be on the account or just one had to be. The wait time was under 3 minutes when I called to ask my questions. They then sent me the paperwork that needed to be signed and returned to them. Their bank rates for checking and savings is far best around. The local banks could not hold a candle to the 1.25 percent interest rate Ally was offering. And you did not have to have a high balance to earn that rate. It's very easy to make deposits into the accounts as well. I can either deposit checks with my phone or I can send them in the mail. I prefer though their app. I just take a picture of the check and type in the required information and it gets deposited. I have never had a problems with deposits not going through. I get a statement in the mail every quarter from them and it's easy to read. It's very easy to transfer money between accounts. It's labeled from and then to. Money gets transferred in a timely matter.
I found ally.com after searching for a place to put my CD and also start a IRA. They had good rates and that's ultimately why I switched to them. in the past I have accidently forgotten my password and I have had no issue with costumer service to help me try and recover it.
Due to a time where I was moving a lot, I was looking for a bank that would meet my needs and still service my banking no matter where I went. I opened a checking and savings account and used it along side my local establishment for approximately three months until I determined that it would be suitable while I was away. Overall, I had no problems and the customer service was very helpful. I did have one experience where my account numbers were compromised but the customer service rectified the problem very swiftly. I still have my account open and use it as a secondary service but now that I have returned home to stay, I much prefer a bank that I can walk into and speak to someone face to face whenever I need to.
I have been using Ally Bank for about 4 or 5 years now. I have had only positive experiences with them so far. I have not ever been charged a fee for their savings or checking accounts. I have an ATM card associated with the checking account and I can use this card at any ATM without having to worry about any fees. Fees charged by the bank or the ATM owner are reimbursed by Ally Bank. I also can order free checks from Ally as often as I would like. I can and have opened multiple savings accounts and give each of them a separate name. This is very useful for creating "Buckets." I can transfer money to/from Ally for free, with a few days time. It is very easy to link to another bank account and they also have easy direct deposit from my work.
My wife and I have been using Ally for about 4 years. We have a pretty great experience with them. The savings/checking account interest rates have been better than most places throughout that time. During this time we have not had any issues with fraudulent charges or any other issues with our account. The only issue we have had is cashing checks for my wife's business into the account. As the checks are not payable to her name, but to her business instead, Ally will not accept the funds, which is understandable.
We have also had issues with depositing cash into the account. We sold a car for cash, and were unable to deposit all the cash into the account at once. We have since opened an account with a local bank for such instances.
I use the checking deposit scanner on my phone several times a month. About a year ago the application updated to automatically take a picture of the check when it is in focus and that has worked extremely well.
I had set up a savings account with Ally so that my wife and I could save for summer, since we both work for schools and have decreased income during this time. Setting up the account was straight forward and didn't take much time to set up (maybe 15 minutes). I then set up an automatic withdrawal from my regular bank account from my local bank branch. This was also quick to set up, but took a day to finalize in order for them to make the random deposits that I needed to verify. Since then the deposits have been made automatically with perfect reliability. Twice since I opened the account with Ally they have increased the interest rates without my asking. I have had zero problems with my Ally account. I primarily access it via the mobile app on my phone, which is very intuitive and has all the important information right where you would expect to find it. There is no time wasted looking for something. I would recommend Ally to anyone.
Ally bank offers the best interest rate we could find on our savings accounts. They also offer checking accounts with all the "extras" like a debit card, free checks whenever you request them, and they refund fees charged by any ATM (up to a certain limit per month, but that's never been a problem for us). It offers the convenience of mobile check deposit and then you can use any ATM to withdraw cash when you need it! We have rarely had a need to contact customer service since you can do almost everything from the website, but when needed we got quick, helpful responses from the online chat feature. We have moved several times and we could keep our bank since Ally is internet-based. When we have needed to transfer funds from Ally to another (local) bank, it does take several days, but that is pretty normal and it has always gone smoothly.
I've used Ally as a bank for several years, and have loved every aspect of it. They reimburse fees incurred at any ATM, have interest bearing checking accounts with no minimum, and even raise the interest rate on your savings account when their rates go up - without you having to ask first! Customer service is great, too - there is always someone readily available by phone, or you can email, if you prefer. The website and app are both really easy to use (love that photo deposit feature!), and designed so that you can see your "total value" of all accounts, like savings, checking, and CDs, and then also breaks down that information for individual accounts. I highly recommend taking advantage of this super easy and competitive bank!
I have been banking with Ally bank for about 3 years strictly as an additional savings account. They have been awesome. I like that they pay their customers interest each month depending on how much is kept in their savings account. Recently they have started next business day bank transfers where I can make transfers to any of my connected bank accounts within one business day for free. This has been heaven sent for me for times where I needed a quick transaction or needed to try to avoid overdraft fees in any of my other bank accounts. I have not had to have much contact with customer service, but the times I did need to reach out, they were very helpful in helping me find the forms I needed to make necessary changes. Dealing with them has been one of the easiest banking experiences and I wish other larger banks would follow suit. I can make up to 6 transactions each month before I am charged $10 per transaction which is fair and still a low amount to charge for a banking transaction. I would recommend them to anyone as they have been my favorite thus far as well as my first online bank that I have used.
Have a trust and a personal account. Ally is unable to separate the two and in turn, they are jumbled together. Tried and tried again to alleviate this confusing situation to no avail. Their solution was to cash in the cd's and take the penalty and establish another account (Done to begin with). Sent letter to one of the presidents and she just turned it over to a very low (But nice) level employee who could do nothing.
Obvious they don't care.
I've had a great experience using this online banks. They provided free checks, no minimum balance, no transfer fees, investing brokerage with low fees, and debit cards that include ATM fee reimbursement. The only problem not having branches is that if you need a more secure form of payment like a bank note it is difficult. But the interest rate is very high.
Before deciding on an online bank, we did quite a bit of research on institutions that came highly recommended. We decided to go with Ally Bank for a few reasons. First, there interest rate was a bit higher than other places. They had a savings account with a daily compound interest rate of 1.45%. The mobile app is wonderful and has worked perfect every time. I read some reviews of online institutions having terrible costumer service and difficulty with the mobile app working but this is not the case with Ally. Another reason we chose Ally bank is the ability of transferring funds between this savings account and other accounts that are not with Ally. Our transfers have not taken longer than 2 days. All and all, we do enjoy banking with Ally online and plan on opening a few more accounts in the near future.
I started using Ally Bank because my friends and family recommended the bank to me. They had mentioned the higher interest rates and the great customer service. Sign-up was swift and easy -- it took only a few minutes to create a savings account. My expectations were certainly met. Their customer service is always accessible and the interest rate is competitive. There are no additional fees, which many other institutions impose. Recently, I needed a cashier's check. I called Ally and they sent one to me within several days free of cost. The mobile app is also solidly-built for both iOS and Android. I would highly recommend Ally Bank for anyone looking for a checking account and/or savings account. If my primary checking account with Chase weren't so convenient in my area, then I would have no problem using Ally Bank solely for my banking purposes. A great product and service all around.
For several years I have used Ally bank specifically for my savings account. In the beginning I was hesitant as everything is done "online only" and there were not many people who I knew who had banked in this manner before. I decided to take a chance as they had a lot of positive reviews and I knew that if the experience was poor, I could always just remove my funds. Thankfully, my experience with them has always been amazing. I would even say its been much better than some of the banks that have brick and mortar locations. They are extremely quick to respond to inquiries and you also have the option of removing funds from an ATM if needed. All communication is prompt and helpful. I will continue to use them in the future. I will admit, it does take a little getting used to only doing your business online, but after the initial learning curve, it is well worth the exemplary customer service.
I was looking for free online bank which allowed me a debit card and ease of access entirely online and Ally Bank truly fits my needs. The account was simple to set up in a matter of minutes. Although I don't take advantage of their other products, I can tell you the customer service for the free online checking was superb. I called to have some checks sent out and to ask about interest rates and the representative that I spoke to was both friendly and knowledgeable. I can't say enough about how good this online bank is, have I mentioned that the account is entirely free with no hidden fees? Seriously, I have had this account for 6 months now and use it daily for deposits and withdraws with my debit card. This online bank is highly recommended. The only wish I had for the account might be a higher interest rate on the checking account but again the account is free after all.
I recently opened a high yield online savings account with Ally Bank. I had been looking for a savings account which paid a (relatively speaking for today) high interest rate. Ally had one of the highest I found. Customer service was very helpful setting up the account. I access my account online and through their mobile app. The mobile app makes it very convenient to deposit money into my account. I would highly recommend Ally to anyone looking for an online bank account.
I opened an Ally checking account so I could put money away fro emergencies. I wanted a bank account that would be outside of my normal bank, so it would be 'out of sight, out of mind'. It only took a few minutes of work to apply for the account, and about a day to get all the verification and whatnot completed. It took a few minutes to set up an automatic withdrawal from my main checking account. The app is intuitive and gives me the info I want quick. Shortly after setting up the account, I received a notification that my interest rate increased, which was nice.
I was leary about using an online bank. I wondered if my information would be secure and it seemed strange to bank with a company where I couldn't walk into a branch and talk to someone. I took a chance on Ally bank because I wanted a place to save money where my husband couldn't get to it. So, I signed up for a money market account. I am so glad I did! Their interest rates are better than anything else I found offered. The website is easy to use and understand and it walks you through each step of depositing money. With their money market accounts, you can spend the money as often as you want without being penalized and the account comes with a debit card which is convenient and gave me peace of mind. The money is readily available to me if I have an emergency and need to use it. Overall, I have been very happy with the service and I'm glad I opened the account. I plan to stay with Ally for a long time to come!
I have been banking with Ally Bank for approximately 5 years. I have both savings accounts and a checking account with them. Ally Bank has always had some of the best interest rates on deposits in the industry and they are currently offering 1.45% on their savings account. One thing that I really like about Ally is the ability to open multiple savings accounts with them. I currently have 6 savings accounts and one checking account. This is useful because I can name these accounts and earmark these funds for various goals in my life. The checking account is another very nice offering from Ally. This account comes with free checks, all you have to do is order online and they deliver to you free of charge. The checking account also comes with a debit card. The great thing about this debit card is the fee to use and ATM. Ally Bank does not own or maintain their own ATM machines. However, you can use the card at any ATM machine. Ally Bank will reimburse any fees charged by the owner of the ATM up to a certain amount per month. This is a huge savings in an industry that typically nickel and dimes you to death.
I started an online savings account with this bank after shopping around a bit because I wasn't happy with the interest rates that my regular bank (used for checking and savings) was offering-- their interest rates are less than 1%. I found this after searching and was satisfied that they are FDIC insured and their interest rates (when I opened the account) were at 1.25% no matter what amount the customer had in the account. The sign up process was very easy, and I started the account with just $50, because I had concerns that it was an online only bank. In the six months since I opened the account, the interest rate has gone up twice; the first time to 1.35%, and now currently it is at 1.45%. I have deposited more into the account as I have become more comfortable with the idea of an online only bank. I have not had to contact customer service so far, as I have had no issues. Statements are timely and I receive an email each time a statement is released. Any time I request a transfer of funds, I also receive an email notifying me of the transfer (when it scheduled, when it should be transferred, and when the transfer is complete). The mobile application is also easy to use to check on the account. Because it is a savings-only account, I am limited to how many transactions I can make each month from the account (but there are unlimited transfers to the account). I find that it is well worth it to have CD rates but without the obligation to have my money locked into an account for a specified time period.
Ally Bank is an amazing online bank that I've been banking with for a few years now. With regards to their deposit accounts, I currently have a checking and savings account through Ally. I have had nothing but good experiences with this bank. I find their online deposit accounts are very easy to use. The website and mobile apps are very user friendly and easy to navigate. I had a question related to my checking account one day and called the bank and was given very quick advice from their customer support representative. The person I spoke to was very polite and willing to help me out. I think customer service goes a long way when it comes to customer satisfaction. I have highly recommended this bank to my family and friends and will continue to share the great experiences I have had with them.
As someone who has become disillusioned by my regular brick and mortar bank, I decided to open my new savings account with Ally Bank. I have had nothing but a great experience with them! When I initiate a transfer from my checking account to my savings, they tell me exactly when the money will be taken out of my checking and when it will be deposited in my savings account. I am aware how many withdrawals I am allowed to make from my savings per month and how long it would take to transfer money back to my checking account. I love that the banking is done completely online and NOT linked to my checking account for quick withdrawal, as this usually means less saving on my part. Overall, I would give this bank five stars!
I've had an online savings account with Ally for a little over 5 years now. Their website is easy to use and I've never experienced an outage when I wanted to do something. Transfers used to take 3 business days to process, but now they typically take one (as long as you submit the transfer request early enough in the day!) Rates are generally competitive - however, they do tend to take longer to raise their rate compared to other online banks. Even if other banks pay slightly higher rates, I'm happy and have no plans to move my money elsewhere. I've also been confident enough with Ally to refer their online savings account to family members, and they have been equally as happy with their accounts.
Pretty much all banks are the same if they are backed by FDIC, but what makes this bank stand out above all others is that they have the highest savings interest rate that I could find. When other banks were only offering about 0.5% this bank had a 1% interest rate for savings accounts. Currently their interest rate just went up from 1.35 to 1.45%. I have a few different savings accounts and with about the same amount I was getting pennies in my other account, but with this bank I was getting dollars in interest. Also the wait time to get a hold of someone from customer service is always available. The longest that I have seen the wait time was 10 minutes. Typically it is a 1 or 2 minute wait. I think what helps them to be able to offer these services is the fact that they don't have any physical branches around the country so their overhead costs are much lower than the traditional banks.
I have been using Ally Bank for over a year. I chose Ally bank because a friend of mine told me about the bank. At the time I was looking for a bank to handle my commission payments so I would not commingle my monies with my family money. I wanted a bank that I can easily view from my mobile platform and a way to get to cash that would be very easy than a traditional bank. I looked at a few different on-line banks however I felt that Ally met me needs. Their customer service is also very good. They answer all of my questions and they are always available. Since I am self employed they have various products that I am interested in such as a SEP IRA and they also have a way to make investments. Another benefit that they have is the ability to pay bills seamlessly on line. I can manage my accounts, pay bills, set up payment options and send money to my wife or to my family account very easily. I have been very happy with Ally and I would recommend them to my friends and family.
So I bank with Ally and hold a savings account as well as a checking account. I like that they offer no fees. Places like Chase gouge me with fees and I decided it was time to change who I bank with. I also like that they have high interest rates. If I am keeping my money in a bank I expect competitive interest rates which again the major banking corporations were not giving me. I appreciate that although ally does not have a physical location they were able to offer me good customer support via phone and online. It would be nice to be able to go to a physical Location to drop off checks, speak to a real person, or to withdraw money, but I was willing to give all of that up for ally. I feel that when I bank with Ally they aren't trying to Scam me or rip me off but that they actually want their customers to be happy. This is why I bank with ally and I have absolutely no regrets. I would recommend ally wholeheartedly with no reservations whatsoever.
My wife and I use Ally's online savings account for our emergency fund because of their competitive interest rates (currently at 1.45% APY and no fees, which we love). It was easy to sign up and create an account. I did hit a snag along the way regarding our mailing address, which brought me into contact with Ally's customer service for the first time. As far as quality goes, it was outstanding. Every representative I talked to was polite, professional, and helpful. However, the wait time to speak with a real person was sometimes long (10-20 minutes), so I'd rate their customer service 4/5. Another thing we love is Ally's commitment to a useable app and web site -- both are sleek and easy to use. Overall, I highly recommend them for an online-only bank.
I have had an checking account at Ally for about a year now, and have had no problems. The web interface is very straight-forward and user friendly. I like the layout- there is no need to search for things like in some banks. One specific thing is the account/routing numbers. On most websites, you really have to search for these, and sometimes go somewhere else to look up routing numbers. On Ally, the account number and routing number are right at the top of the page- the account number is hidden, but can easily be revealed. I like this feature because it makes it easier to link this to other accounts. Most of the other features (transactions, debit card stuff, etc) are pretty standard. One other thing that sticks out is support- info is right at the top of the page. Again, most banks, you really have to search for this. Another feature is Ally's mobile app. Everything you need is at your finger tips, when you need it.
I opened an Ally Bank online account about 4 years ago. It's very easy to open and keep track of your finances all online. You can easily deposit money or transfer money into your account. I only transferred money from an existing account at another bank. Transfers either way usually took about 1-2 days to complete.
I have banked with Ally Bank for over five years now, and have not had a problem with them yet. They do not charge any fees for basic checking and savings, and they pay a decent interest rate. They even show how much interest you earned for every month right at the top of your account page. The website is easy to use, and you can manage your account, and handle transactions right from there. The mobile app is very useful as well, and you can easily do the same things from the app as you can with the website. The customer service is very good as well. You can contact them on the internet or by phone. I have only had to contact the customer service one time by phone, and when I did I was happy with the excellent customer service. They actually took care of my problem in a matter of minutes. Overall, I am very happy with Ally Bank, and have no plans of changing banks anytime soon.
I've been a member of Ally Bank for almost two years. I started with a couple hundred dollars just to see and test the waters. I am a happy camper! I've gradually added more money and think of it almost as a retirement account. The savings account interest rate is beyond what I would have thought. It has gone up at least three times since I've been a member. I get timely emails on offers, news about interest rates and other products that they have and have nothing put good interaction. While I have never had to speak to a customer service representative, I can't imagine their customer service would be too bad. I haven't used their mobile app, but they did have a promotion during Super Bowl that almost made me download it. Their website has always been up and running fast when I've logged in. Rates and balances are always posted on time. I would definitely recommend this bank.
We like using Ally for our savings account. They have a slightly higher interest rate than brick and mortar banks and their option to chat online with customer service reps or call is great. I've never had to wait more than a minute to talk with anyone. We used to have a checking account with them and I liked it a lot except for one crucial detail and that was that it was a pain in the butt to cash/deposit checks written from another country. You can't deposit checks written from Canada for instance via their app so we decided to go with a local bank for our checking account and keep the savings account with Ally.
I signed up for their savings account in July of 2017, and the APY has jumped from 1.20 to 1.45%! You guys, that's free money! It helps me feel better about my savings goals, and I'm actually excited to deposit into my account now. If you need to transfer money from your savings to a non-Ally bank account, it does take a few days, which is nice in a way because it helps me stay more disciplined about saving.
Why I didn't give them a perfect rating:My fiance and I recently tried to open a joint checking account with them, but got denied because my credit score sucks, and he doesn't have a credit score. It would have been nice to know that was going to be a big deal.
The Ally mobile app and website make it possible to do all your day-to-day banking remotely, including depositing checks. I used to have Chase, but I moved to a location with no Chase branches, and I planned to get a new in-person bank. But I've found that I don't need to visit a branch to do any of the things I need because the Ally app and website are so comprehensive. My housemate and I can pay each other for bills and groceries with no problem on the website, which is very helpful.
Ally Bank is great! I started off by opening a savings account and was blown away by their interest rates. After that first account, I opened a second savings account followed by a Roth IRA and a CD all through Ally Bank. I have been incredibly pleased with their easy to use website and their very high interest rates on all the accounts I hold there. I have only once had to have contact with one of the representatives on Ally bank's website and they were very helpful, friendly, and accurately resolved my issue. I have automatic deposits set up and their options are very easy. They offer weekly, bi-weekly, monthly and more options to electronically deposit money into your savings accounts. I would recommend Ally bank to anyone who likes to watch their account grow.
My husband and I recently decided that we wanted another bank account to manage our money a little better. So we did a little research and found out great things about Ally. We opened both a checking account and a savings account with them and have had nothing but great experiences. The online banking website is user friendly and visually appealing. The customer service is always great. I've talked to them over the phone and through online chat. It has made it so much better for us to manage our money. This has become our bill account. All money goes into here to automatically pay bills so we know they are going out of time. The interest rate in the savings account is great too! We love the 24/7 banking option and that even though it's an online bank, it's easy to deposit checks through their online app and use one of their approved ATMS in the area to withdraw money. Love this bank!
I am currently banking with Ally. I was looking for a free checking account and was pleasantly surprised to find out they exist. I had a little trouble with my application I filled out online and called the customer service line. I had the sweetest lady help me through the process. She was really easy to talk to and extremely helpful. It was like talking to an old friend. She was able to process my application the same day and get my account up and running. I have been pleased with the service so far with the exception of how long it takes for deposits to process. That is where the free checking comes into play. You get what you pay for.
I bank with Ally online banking. I love it. No branches means that my interest is higher than traditional banks. My savings account interest was so much last year that I actually had to file it on my taxes. One complaint I have though, is that any and all issues must be dealt with over the phone and sometimes there is a wait to speak with someone, up to 20 minutes. Last summer I was in Europe, and my debit card was flagged because I forgot to notify my bank. The 24/7 help line was useful since I didn't have to account for the time difference and I was able to use my card and withdraw euros from the atm. I would highly recommend to anyone.
I have been banking with a savings account at Ally bank for about 4 years. I absolutely love it! The interest rate for return has been increasing over the years. What started out as 1% has gone up to 1.49% as of recently. They are reasonable, offer great rates for banking and for home financing. If I did not already go with a preferred lender, I would've definitely gone with them. They have great customer service. I absolutely love that I can transfer money from my savings account to other accounts at other banks and it arrives in 1 business day with no fee! That is my absolute favorite feature with this online bank. I was skeptical at first, but I have referred them to many of my friends who bank there as well now.
I have a online savings account with Ally. I have been doing my online banking with them for 3 months now. The number one reason I moved my funds to be with them is their competitive interest rates. They are always keeping their interest rates near the top of the market. When a competitor raises their rates they raise theirs within days. My interaction with the service representatives has been limited. This is primarily because their online sign up and deposit is so easy. I will continue to use their products for the foreseeable future.
My experience with Ally bank has been an overall positive one. The website is very easy to use. Transferring money to and from other institutions is a breeze. Their products are competitive, often offering the highest interest rate for a CD or savings account.
It's not perfect. Takes 2 to 3 days to move money to and from Ally bank. Opening an IRA involves printing and document and mailing it to them. Their website has been down for maintenance a bit too often for me.
Overall, a very good online only bank. Ally Bank is good.
Setting up an account was straight forward and easy, I did it all online. The savings account rates are extremely competitive. The user interface is easy to use and navigate. Having looked at their other products, they offer very competitive CD rates and seem to offer a variety of different products. I have not reached out to the company through their phone line at this time so I cannot comment on that aspect of the bank. I have also heard positive reviews from other who bank with them and have recommended them to some of my friends as well. Despite having all of the information online, they also mail out statements which I thought was nice and helpful. Transfers are simple and no fees are charged, at least not on any of the transfers I have done. Overall I have nothing negative to say about the bank.
I opened my ira Roth with them (they were shutting down the program I was originally with),anyway, wish I never did. Turns out they don't accept deposits through my employer,or my bank (I have to physically mail in a form). The only thing I can do is pay for a wire transfer from my bank to them. Needless to say, I haven't deposited any money into my Roth acct. Looking for someone else as we speak.
i was (still am but soon to be $1 just to maintain a way to reenter if they get their heads out of their anal aperatures) -- a customer with CapOne since they were ING, when they were so fabulous no one could compare. i have recently discovered to my dismay that apparently the CEO is taking CapOne down the toilet. i mean who else to blame?
i started searching and came up with Ally. I am thrilled that i actually have a place to park dry powder where someone will talk to you on the phone and chat on the internet within minutes if not seconds. i also told them they have me as long as they keep me happy. the minute they start screwing up it will be the road traveled by CapOne.
I love Ally's checking account. I typically get my paycheck a day before I would otherwise, they have no fees for checking with direct deposit. They waive all ATM fees for online accounts, even though I still have to pay the specific ATM fee. I also like their overdraft service. I had a situation where I had an overdraft and I had three transactions that overdrew the account. Their policy is to waive the first one, but when I called in and talked to a customer service representative, she waived all three fees from that day because she said it was all on the same day. I also like that they now linked my savings account up to my checking account so it will draw from there automatically if I over have an overdraft again. Their website is easy to use as well as mobile banking. I love being able to deposit checks using my phone, it is so much faster.
I have used Ally Bank for 3 years now. I have never had any issues. I started using it when they were offering a much higher interest rate on their savings account than any other bank especially since the market was down. They were almost 1% higher than any other bank that I could find. I have rarely had a reason to contact their customer service but I had one issue where my money was not deposited correctly. This caused my account to be negative and a few transactions to come back as insufficient funds. When I called them, they looked at my account. As soon as the agent pulled up my account, she apologized, said she knew what the problem was and stated that it would be rectified in a few minutes. By the time the call had ended, she had refunded me all the fees, made sure that my deposit was applied correctly and given me an extra $50 in my account as a goodwill for their mistake. I have never had customer service like this so I wasn't quite sure if it was real. They also decided to waive my fees for 3 months for Ally Invest so I was able to make any stock trades for free as well.
I have a savings account with Ally Bank. I chose it because when I was looking up CDs and savings accounts they had the highest interest rates I could find. It feels a little weird not to have any physical place to be able to go to-no ATMS. The downside I think is that when you need to withdraw money you have to schedule it. You don't get it instantly. To my surprise it doesn't work like PayPal. They put up a calendar and you choose a date at a minimum a couple of days in the future for them to transfer it to your other bank account. I really dislike this, but I'm staying for the interest rates.
I've been a long time customer at Ally, but recently ran into this seemingly crazy conundrum: I wanted to park a sizeable amount of IRA funds in their 3 month CD, because the yield is the rate leader. But the process of opening and funding the account might take 4-6 weeks, and the same time span was quoted for their process on moving that money somewhere else at the end of the term. This came straight from a woman in their IRA dept. Why the delays? Because you can open an account online, but then they'll send you a 'welcome package' you have to fill out and return, have them process it, then transfer funds (ACH is not acceptable), etc. etc. Upon questioning, I found I *could* shorten the process by downloading forms and uploading them via email, which seemed more like 'normal business' to me. But the IRA rep I spoke with absolutely would not give me even a ballpark figure of how much doing things over the web might shorten the in process and out process for funds. 4-6 weeks to set up a 3 month CD? That's crazy! Furthermore, perhaps this is a sign that Ally doesn't have the personnel to do business on reasonable, normal timelines - their 'on hold' phone wait time for a rep seems to average about 20 minutes these days - much higher than it used to be. (Please either tell me what I'm missing here, or alternately, which of the 3 stooges thought up this bank policy?)
Ally Bank is great - especially when it comes to interest fees... at least when compared to my brick and mortar bank. I have a Bank of America account that gives me a few cents of interest each year on my Money Market Account with them. Compared to Ally, this is (literally) pocket change. Ally gives me (at last check) about 1.3% on my savings account which equals out to more than $100 each year! What a difference. Whenever I call them to ask a question, their agents are quick, efficient, and friendly.
In the day and age of no store fronts, Ally bank certainly provides you with the best rates possible compared to your traditional banks such as Bank of America or Chase. You don't have the ability to go to a bank if you need to talk to someone, but talking to someone over the phone or in chat is quick and easy. In return for a spartan setup, you are rewarded with one of the highest rates of return in your savings account. 1.25% on a savings account compared to say 0.03 % for Bank of America. You have access to many ATMs and you are returned any fees that have been charged for withdrawing money. The mobile app is easy to use and without any bugs, at least for me. I have never had any issues with transfers for deposits via the mobile app. In short, make sure to give it a shot, it doesn't hurt and you'll be earning more back from you hard earned money.
Ally has truly free checking. They even give you back all fees that were charged from any ATM. The checking is an interest-based checking with no minimum balance required. The money market again has no minimum required and has a great interest rate. It does however have a limited amount of withdrawals you can make per month without a charge. As for the customer service, you can call or chat. Calling is 24 hours a day. The few times I have had to contact them was due to forgetting my online account name and or password. They are always very quick to help and are never rude. Being an online bank, you need to have another bank in your area that you can actually go to if you have paper checks. When i do this the money transfer to ally is always quick.
I was looking for a savings account, and I considered going with the typical big banks. After awhile, I realized that I might as well take advantage of the opportunities I had online. Ally was able to provide me with decent rates, and I figured I should go ahead with them. It cut off any time I needed for me to go to an actual bank, and I handled everything online at my convenience. I had been so used to going to a typical bank, that at first I was actually rather skeptical. However, with Ally that went away instantly. I was able to even have the chance to have a card in my name should I have wanted to open a checkings account. Everything about it was incredibly legit.
Ally Bank is a great online bank to be in. They don't charge any ATM fees. This is helpful when traveling and need quick cash from any ATM. I could just go to Las Vegas and not worry about any fees from the ATM when I need money. The website looks a old and not as user friendly as others, but they make up for it in their competitive products. Ally offers a great annual percentage rate. The customer service is great too. I can call and get a hold of a representative pretty quickly. I had to check my balance and if a transfer went through late at night and I was able to get a hold of somebody to help me. I don't have to hold or wait a long time like other institutions. Overall, I would rate this online bank as near the top of the list.
I signed up for Ally banking a few years ago because I needed a savings account. I wanted to get a higher interest rate than the traditional banks so I went with Ally. I believe they can offer a higher interest rate because they are exclusively an online bank. It also was an attractive choice for a savings account because there were no annual fees and no minimum balance needed to held into the account. I signed up and made a small required deposit, I believe it was something like $25. I liked the simplicity of the online banking website they offer. It's very easy to understand and use right away without confusion. All of my transfers went through smoothly and the interest added up right away. One of the things I didn't like about this way of banking was that there was no access to an ATM to withdraw cash. They do not send you a ATM card. So it's good if you want to save and don't need immediate access.
Ally is the first online bank that I have used. At first I was a little skeptical because having some of money in an online bank is a different idea for banking. What I like about Ally is that there is no monthly fees or minimal balance needed to not be charged a fee. Also, with not having ATM fee's that is plus, since there would be no ally specific ATM's to withdraw money from. I also like that there is an free option to send money to other bank's using Pop money service. Most of the interaction I have had with customer service, has been pretty seamless. I did choose to talk to a customer service agent through the chat service. I have not had any issues with the website itself, and it has always been up when I needed to access my account. I did experience having to wait about 10 minutes in order to speak to a customer service agent. In regards to the debit card, I got the card quickly and have not problems using it at stores. I am happy with this bank and would suggest it to others if they feel they want to leave the standard bank and make it a fully online experience.
I have been using Ally Bank for about three years now. They were easy to apply and sign up for. They have no fees for your basic banking functions. You get free checks. You can make deposits several different ways including with your phone, computer or by mailing it in. You get refunds on up to $10.00 a month on any ATM fees. Money transfers are free and easy to use from the website or from the phone app. Also, mobile banking with the phone app works great. You get decent interest rates on your savings and even on your checking accounts. The security has never failed me either, I have had to call in to reactivate my ATM card once or twice, but better to have to do this when they think something is suspicious. Its better to be safe than sorry. Over all I have had a great experience with Ally Bank.
I have been very happy with my accounts at Ally. Their website and app are very clean and easy to use. I can easily transfer money between my accounts instantly. I also like that the app allows me to photograph my checks for deposit, saving me a trip to an ATM. The rates are very completive, and whenever I've had to contact customer service they were very helpful.
Very long time on the phone. Irresponsible promises. Transfers that do not go through. That is my horrible experience with Ally Bank.
This bank has incredibly long time to get somewhere on the phone when this bank has promotional rates or holidays.
Two weeks ago I waited 40 minutes and lately 30 minutes.
Online Account opening screens seem nice, but if you by mistake press back button -- you are in trouble.
I specified electronic transfer from external bank when I was trying to open CD, but was not sure if confirmation was done properly.
I received e-mail that CD account was opened, but when I tried to log into my online account I've got message that account is disabled.
I called and was told that next Monday I will receive a call from their fraud prevention center to unlock my account.
Nobody called me on Monday. Only Tuesday after short phone conversation they enabled my account, but I already used another bank.
Week later they called me asking if I'd like to fund my CD. This time I was told that they will honor the rate that I had when opened CD, though more than 10 days and promotional rate on the 1 year CD dropped.
I set up funds transfer on the phone. 6 days later I found out that transfer was not executed.
When I called they could not find a record of transfer request. When I specified name and phone number of the person that responsible for the transfer I was told that they do not register calls and requests that go through their back office. And it appears that call was made by their back office employee.
It appears that transfer was not executed, and there was no record of it.
Also customer service told me that I can do the transfer right away, but they will only give me current rate which was less then couple week ago when I opened the CD.
This all situation is outrages!
Ally gets very poor scores for customer service. I tried to reach a person two times, and waited 40 minutes the first time and 30 minutes the second time. They ran me through the wringer with ID requirements to open the account, asking that I send a copy of a DL (driver's license) and utility bill. I did this, but the bank refused to honor my mailing address (which is on my DL). After all this, they would not let me open my account with an electronic debit, instead saying to send a check or wire money to them. INCREDIBLE! I recently opened an account at a competitor (which I selected because of my problems with Ally) and the account was open in 5 minutes. They pay 0.05 to 0.10% more, but you pay for it. The competitor answered my call in 6 seconds.
If you want to wait on hold for 30+ minutes for any customer service interaction, this is the bank for you!
I have been banking with Ally for over 3 years. I learned about Ally Bank after reading an article in Kiplingers a while ago. I utilize the online savings bank. THe rate is currently 1.25% which is m ore than I receive from local credit union. Customer service is friendly is fast. I send my direct deposit hear and it helps my savings due to automatic. THey are now even offering investment accounts for trading. I would recommend Ally to [email protected]
My major bank offers an interest rate of 0.01%, which is absolutely ridiculous. So, after hearing lots of people talk about HYS accounts, I decided to explore and landed on Ally which currently has an interest rate of 1.25% and no fees (vs. my bank which charges $5 a month just to have money in savings). It took me less than 15 minutes to sign-up and make a deposit, and I've been banking with them for over a year now.
Ally bank is a great online bank. A great thing about them is no monthly fees! I have a checking and savings account.Also have a good interest rate.They can offer no fee accounts because they are strictly online. They do not have any brick and mortar buildings to pay for. I am very happy I found them. They have great customer service 24/7.They also have access to ATM machines with a debit card which is sent to you.
I have had a great experience with Ally Bank. In the past, I have used other online only institutions but all of them have fallen short. Ally does not belong into that category. With Ally, I use it as a high interest savings account, because I find that the brick and mortar banks offer dismal interest rates. I recently completed a transaction from the Ally app on December 6th where I sent $100 from my brick and mortar checking account to my Ally account. The funds posted to my account the next day and both the deductions and additions were reflected correctly in my checking and savings accounts respectively. With the APY for interest accrual at 1.25%, that obliterates the amount you would get at brick and mortar banking institutions. The only thing that would trump it is doing a short to long term CD.
I opened a savings account with Ally Bank about three years ago. I wanted another bank to hold my savings account other than my primary bank because it seemed like it would be less tempting to take money out of that account. Well, in some ways this is true. However, Ally makes it very easy to access my money. I do sometimes miss the aspect of having a person to go to when I encounter an issue. However, the people I have talked to through chat and on the phone have been extremely helpful and courteous. I had an issue with getting some money transferred from Ally to my primary bank, and within 5 minutes on chat I was able to resolve my issue. I imagine at some point I will look at transferring completely to an online-only bank, and when that time comes, I will definitely stick with Ally Bank.
It is taking approximately seven business days for this institution to adhere to the transfer request of my funds. I had to request the same transfer of funds more than once, resulting in a longer period of time to have the transaction completed. This is not why online banking was created. I first initiated the transfer of funds approximately five business days ago online, only not to receive my funds in three days. This morning, I had to verbally initiate the transfer again. Now I have to wait approximately another four business days to hopefully and successfully have my transfer of funds completed. Needless to say, this institution is history for me! I received confirmation numbers for both requests, so I know my first request was completed properly. I cannot and will not have these types of mishaps, when it comes to my hard earned funds. I have had online banking with several institutions over the years and never experienced this type of error! If I did not need my funds in a timely manner, I would not request them.
Have been banking here for 6 years but they lost me just this past week. Had an 18-month CD mature and was hoping to transfer more funds and change to a 12-month account within the grace period. Thing is, there web interface was giving errors each day I tried. The call and chat wait times were > 50 minutes. Never heard back when sending them a "secure message" (through their interface). Finally got through to a customer service representative the day after the maturity date -- but they couldn't do anything. Had to pay the early withdrawal penalty, so will be taking my business elsewhere. Glad I didn't invest more.
Ally Bank is honestly one of the best banks that I've ever had experience with. When I first started out with them, they only had $9 overdraft fees and they were limited to only 1 overdraft fee per day. This, compared to other banks, was amazing to me. Most banks want to charge you $30-$35 overdraft fees and do it on EACH item that comes through after your account has already been overdrafted. It doesn't matter how the transactions are run with most banks; if you have 4 overdraft items, then you'll get 4 overdraft fees. The fact that Ally was willing to do it the way they did was pretty cool to me. To this day, even though their overdraft fees are higher than they used to be, I still think it's the best deal out there as far as checking account features. And their overdraft fees are still lower than other banks at just $25. Their customer service through Live Chat is always amazing, as well.
I like using Ally bank for our savings account. It is an online-only financial institution, and because of that it offers higher rates. It's a bit cumbersome withdrawing funds from the account and takes at least a few days to receive the money. I'm sure this is much different if you have a checking account with them since they offer a debit card. But i like having the account separate from my other accounts so I'm less likely to dip into my savings for things I really don't need. I've always had great experiences when contacting customer service, which I have done a few times over the course of the years I've had the account.
I recently opened an Ally bank account to help saving money for my family. My wife and I both work for school districts, so I wanted a place to put money to help us out over the summer. I could have opened a separate account with my local branch, but the convenience of Ally bank along with their high interest rates was too good to pass up. Setting up my account was super fast and easy. It only took me minutes after that to set up auto withdrawals, and I can track and control everything from the app on my phone. I have no concerns about my Ally accounts, as they are always at the tip of my fingers.
I have been with Ally for many years as a place to park my cash. They always have competitive rates and good choice of types of accounts. You might sometimes be able to find a bank with slightly higher rates but they tend to be inconsistent; Ally is always near the top.
But the real deciding factor is their great easy-to-use website. For example: I had a couple of Ally no-penalty CDs at 1.50% when Ally offered new ones at 1.75%. I wouldn't bother swapping for only 10 basis points, but a 25 point increase caught my attention. It literally took me less than 5 minutes to close both of my old accounts and use the proceeds to fund the new ones! No hassle, and I'm happy!
The only place they are lacking is customer service. The wait time to speak to a rep was about 30 min. and the chat wait time was even longer. But once I did make contact, the rep was efficient and knowledgable.
All in all, highly recommended.
Ally Bank has been nothing but helpful and easy to use for the many years I have banked with them. I originally opened a checking account with them because I was intrigued by the no cost of maintaining an account as well as the no ATM fees regardless of what ATM you use. They have stayed true to their word over all these years and still do not charge any fees for a checking account. I have since opened another checking account as well as a savings account with them and the process to do so was extremely simple and took less than five minutes. I can access all of my bank account through one login on the site or mobile app and all the information I need is displayed in an easy to understand way.
I have been banking with ally since 2012. I currently have checking, savings, and CD's. Initially I had to correct my wife's last name on our account as she has 2 last names and I only told ally of one of the last names, and they refused to cash her paycheck. Took them a week and a half to update my wife's last name, pretty lame. But I learned over the years online banks in general work slower at times to do basic stuff like getting a same day cashier's check to make your last payment on a house (not happening, it will take a week at least), just the nature of the beast.
I'm very happy with the trade off and ally's 24/7 I/M chat, no nonsense clearly laid out webpage, samsung pay compatible, and $15 checking atm fee reimbursement, is GREAT.
Working with Ally has been a great experience. They have a great interest rate on the money market that I have. It is easy to move money both to and from my accounts. Generally I see deposits within a 24 -48 hour period. I like that I can also use the check deposit with the app and it only takes about 24 hours to see the funds in my Money Market account. The only issue I've had is when I tried to add my significant other to my account, they would not accept his drivers license because it had a different address - we had recently moved in with each other and therefore his address had not been updated on his actual drivers license. Although they communicated well, we still have not been able to get him added to my account.
I have nothing but wonderful things to say about banking with Ally Bank. App and website are both very convenient, and the savings account has a great interest rate. When my account information was stolen (I've unfortunately been subject to a lot of data breaches in the last few years), Ally was swift to cancel my card, notify me, and work me through the charges. I was due to leave the country for an extended period of time, and they expedited a new debit card to me, free of charge. My one and only complaint is that it's difficult/impossible to get cash deposited into an account since it's online only. So if you work a job where a lot of your take-home pay is cash (e.g., working for a restaurant for tips), then you might want to consider a different bank. This isn't an issue for me, so it hasn't affected my rating.
Went to setup a savings account for my daughters and did not see any explanation for custodial accounts. Called and explained what I was looking for after holding for 8 mins. The rep then had to put me on hold while he "researches the solution" This happened twice during the call. Then said they could setup a UGMA account. I told him I will call back since that did not sound right. After checking it info online, it mentioned to call for custodial accounts. I then got another even lesser qualified CS agent who said she could help but required me to repeat everything at least 2-3x because she couldn't hear. I then asked if I could if there was a way I could enter the information online and she proceeded to direct me back to online to setup a UGMA/Trust account and said to check trust. What she failed to mention after I hung up was that Trust needed to be place before the account could be setup.
I then decided this wasn't a good start and proceeded to go to Discover which got setup (3 accounts) in 15 minutes with excellent service by the CSR on the phone. So disappointed with Ally given the strong reviews.
I use Ally mobile banking specifically for their savings account. I do not use any services except savings, and I have an in person bank for my checking account that I have set up transfers with to send money directly to my Allly account. When researching savings accounts, I came across the Ally savings account. There are no fees associated with this, and the interest rate, which started at 1.00% has only gone up - currently at 1.25%. The rate is why I initially chose ally. Their 'contact us' feature always ensures prompt responses. I had a question about referring friends and I received an answer immediately. I have found that Ally is not only trustworthy, but an excellent bank that provides the highest interest rate I have found.
My wife and I have been GMAC/Ally customers since 2005. Tried to open a new CD this week and was refused. Not a transactional account like a checking/savings account mind you, but a CD.
After 3 hours of chatting and talking on the phone with Ally, the reason. My wife's phone number on her profile (her cell phone), a number that hasn't changed on the bank site in 5 years, doesn't match what they think it should be.
Their "Internet records search" says in should be XXX-XXXX and her cell is YYY-YYYY, so her profile is locked. We have to prove to them we're not lying.
WTF?? Really, you trust a generic Internet records search over a decades long customer whose verified all their information multuple times! Between things like this and their ever decreasing web site functionality I'm about done with this bank!
Prior to my account with Ally, I have never used an online only bank. I received information about the bank when I secured my car loan through them at a reasonable rate. It was very easy to set up and fund. Additionally the options to set up a savings account or money market account is very user friendly. I have not used their customer service as of yet because I have not had an issue with the account or any of the services. The app is very user friendly as well and it has great self serve options. Only thing I would change: when making my car payment the only option is to link my bank account. Sometimes I would prefer to use another account and utilize my debit card but this is not an option unless you use a third party vendor and have a one time charge per transaction.
I have used Ally bank for the past 2 years and I can't imagine ever using another bank again. They have a fantastic app called that allows you to remotely deposit checks with Ally eCheck Deposit. You can also move funds from your Ally account to other bank accounts seamlessly. You can easily check your account balances with the app at any time of the day which is very convenient when budgeting for the week.
I also use Zelle within the app to pay other friends and family through their own bank accounts. It has no fee attached so it is a lot more cost-effective than using something like Paypal.
I have only had a few opportunities to use Ally's customer service but every time I have it has been a pleasant experience and I have always had my problems solved while I was on the phone in a timely manner.
I have had an awesome experience with this bank in general.There is excellent customer service and prompt feedback.There is also a high yield 12 month cds in my month and the annual percentage yield is 1.65% annually.I have banked with this online bank for quite sometime and I have been a satisfied customer.The bank easily allows me to monitor my accounts,by checking my balance,transaction history by simply logging in. its also easy to do a direct deposit without me lifting a finger.Am also able to use my phone to log in which makes it efficient for me.I can easily set alerts,pay bills,transfer money and manage my account from almost everywhere.
Excellent banking experience. The online banking interface is easy-to-use and provides all the normal features you would expect to see like transactions, transfers, withdrawals, interest tracking, etc. The online high-yield savings account offers fantastic rates that are much better than competitors. this account has no fees and no minimum balance requirements.
One potential downside to the high-yield savings account is that there's a limit on the number of withdrawals per monthly statement period (5 withdrawals). I've never personally had a problem with that as savings accounts typically do not need to be drawn from frequently.
I've been using this bank for over 7 years and am very pleased with them. Overall, I would highly recommend them to anyone looking for a new bank or even to expand their financial portfolio.
I currently hold a number of savings accounts at Ally and I could not be happier with it. The application process was easy, and my monthly deposits are also very simple. I also like the online-only nature of the bank because it makes it less likely for me to tap into the accounts and spend frivolously. The interest rate is one of the best out there - as of the time of this writing it's at 1.25%, compounded daily. There are no fees I've experienced in the course of normal banking. The one time I had to use customer service, it was easy and I was able to reach a human in a minimal amount of time. Don't let the online-only nature scare you away. The layout is very user friendly and instinctual.
I recently opened a new savings account at Ally Bank. I searched the internet for the best rate and they came up as the highest in the search engine. I went to their online site and read about the account. Once I was satisfied that I would not be paying any fees and did not need a large amount to open up the account, I proceeded to open the account. I was amazed at how quickly I was able to open the account, set up an electronic transfer to fund the account and then set up the recurring transfer that I was going to be doing monthly. I was also able to make it a joint account with my husband and there was a simple process for him to verify the account information for himself after I was done. I would definitely recommend Ally bank to someone for savings. If you want to get the best rate outside of the stock market, and you don't mind not having immediate access to you money, then Ally Bank is for you. It definitely is going to help me save money.
I've been a customer of Ally Bank now for about half a year, since switching over from another bank, due to higher interest rates. So far, I've had nothing but great experiences with Ally, though I have yet to speak to a customer service representative, simply because things have run so smoothly, that I haven't had to. Their interest rates are competitive, and some of the highest I've seen recently. Transferring money over is quick and easy, just link an external bank account and it just takes a click of a button. When you input the amount to transfer, they even have "pre-determined" amounts of $50, $100, $150, $200, etc...just to save you a little extra time typing. Transferring from your savings account is easy, as well, and quicker, as it only takes a day or two to appear in your bank account. My only little qualm so far is that it takes several days to transfer into your savings account, as opposed to transferring to an external bank.
I will be a customer of Ally as long as their service remains steady, and their interest rates remain competitive!
In 2013 my first child was born. I immediately began thinking about the future. What will he want to be when he grows up? Will he go to college? Military? Trade School? I knew I had to start saving no matter what he wanted to do. I did some research and came across online only banks. Ally seemed to be at the top of that list. After a bit more research I found that Ally had a savings account that was paying 10 times the national average. I immediately opened an account online. I set up direct deposit and the rest is history! I have had to call customer service a few times. One of those being when I changed jobs and needed to change direct deposit. I called in and the customer service rep was friendly and knowledgeable. She was able to process my request right away! I would recommend Ally to anyone!
We switched to Ally bank several years ago after seeing an ad for their great interest rates on checking/savings/CD accounts. We've been very happy with our decision to move our accounts to Ally. The customer service is very quick and efficient - if I have a question or need, I send a secure email and have an answer quickly. If I need to get cash out, I can do it at ANY ATM and the fee is reimbursed to my account - no need to search around for my bank's atm's! Another thing I love is that if we overdraw from checking, they will just pull it from savings with no fee. This has saved us a lot of money! And, the rates are still very competitive with other banks, so I'm confident we're getting the most bang for our buck.
I joined Ally Bank, an online bank, only at the beginning of this year. I did some research and went with Ally because they seemed to have the most experience and very good ratings overall by long time users. I spend a lot of time overseas and was looking to open a checking account with zero fees and a minimum opening deposit. I wanted something that was easy to use but safe and Ally offers a number of security steps to minimize andy breaches. The only reason that I gave it 4 stars in web/mobile experience is because, as an online bank, I would expect for certain services to be available 24/7. However, all the deposits I make on Fridays and weekends, I normally don't see in my account until Monday morning. I think you should be able to make a transfer or deposit to your account 364 days a year and be able to see the money in your account in real time. I'm not sure if that is the case with any bank, but I really think that, since everything is automated, it should be possible. The customer service reps are excellent and knowledgeable. They tried to help me open an account when I was overseas and, though it ended up being impossible and I had to wait till I got back home to NY, they still tried their best to help me. I appreciate their time and effort.
It has been a superb experience for me banking online with Ally bank. I was not that comfortable with the online bank only idea in the beginning. But once I used it, I never felt the need to physically visit the bank. The online site is very comfortable and user friendly. Never have I had any kind of issues till date. All the facilities are extremely useful. The facility has been perfectly to my taste when I need to urgently transfer money to someone. The transfer has been instant and hassle free. I would suggest this bank to anyone. Transfer of money to other banks have also been very good. My only concern is that fees are little bit on the higher side.
Honestly Ally is great for pretty much everyone. They don't have any minimum balance requirements, they don't have withdrawal limits or fees, they give a generous amount of interest on savings accounts. I'd had a savings account with them for multiple years now and I've never come across any problems. It's extremely easy to add a bank or set up a transfer to or from another account or bank. Depositing checks is also a breeze. You just scan the front and back, upload the pictures, and you're done! Easy as pie. Ally is honestly the easiest bank I've ever had to work with. If you ever do need customer support, the wait times are incredibly short at just a minute or so. I would highly recommend Ally to anyone who's tired of excessive fees for every little thing, or tired of being confused by poorly designed websites.
I started researching online banks in October due to the absolute low interest rate on CD's. I was somewhat leary of investing in such but after reading the reviews and the interest rates being paid, I decided to try Ally out for a small CD account. I opened a small CD account with no problems and very easy to do. I also like the app which is also easy to operate. I then opened a savings account and am having monthly transfers made with no problems. I found the customer service to be very helpful and can understand every word they speak. I am very happy here but I still maintain a checking account at my former bank Wells Fargo.
I have been using Ally Bank for my deposits for almost two years now. At first I was leery, having never used an online bank solution before, but their sign-up process was easy enough and once I linked my payroll to them to set up direct deposits the rest was a breeze. They typically get me my deposits either the SAME business day they're sent through or the very next morning at the latest. As opposed to my usual credit union, that's a surprisingly quick turn around time. My only wish was that their app, Ally Mobile, was more user friendly. It sometimes glitches out on me when I'm trying to check my balance, forcing me to log back in. Other than that, I have no interest in pursuing other banking options at this time.
I had been using Ally Bank for all my banking needs. When my wife and I decided we should start saving for a housing down payment, My other bank's interest rate wasn't cutting it. I heard some great reviews about Ally's 1.00% APR and we decided to jump in. Since joining, the rate climbed to 1.25%! Transferring funds to and from our account is super simple, their app is super intuitive and user friendly, and we have not had any problems, only good experiences.
I thought I would try out an online banking experience by trying Ally Bank. There were a lot of advertisements on my television for the company so I decided to bank with them. The account was easy to open and the deposit and withdrawal process was easy as well. I did have an occurrence when my account was hacked and it was a pain trying to get the customer service to dispute the money that was withdrawn from my account fraudulently. I had to speak to multiple people regarding the issue and it took about two weeks to correct the issue. There were fees associated with the account everytime I used an ATM which I also did not like. Overall I am happier banking with a bank that has a physical office I can go to.
I love banking online with Ally Bank. I like to use their app on my phone to manage my account. Their checking account and savings account both are free and offer decent rates. I can take a picture of any check and deposit it straight into my account. I can easily transfer money between my accounts, which is nice whenever I need to cover an extra expense. I like their online chat platform and the people have been easy to work with. Overall, I would recommend them and have recommended them to several family members who, like me, don't have the time to go to a physical bank.
I was hesitant at first about using an online only bank but after seeing the interest rates for my savings account, I was sold. Since it is 2017 and you can do so many things via the internet, the days of the brick and mortar bank branches are over. First of all, the majority of my income is deposited into my bank account via direct deposit. And with the feature of depositing a check with the Ally mobile app, it saves me a lot of time. Also, the fact that Ally will waive up to $10 ATM fees, I will just take out about $200 a month and also I just don't like carrying cash with me. I've had Ally for my car loan and the customer services was just so exceptional that I had to look into getting a checking and savings account with them. The entire process was very quick and straightforward and the rates is amazing. I'm even thinking about getting an Ally credit card from them as well.
About two months ago, I opened an online bank account with Ally online bank. I love the ease of access and the customer service. The set up only took about 20 minutes! I now deposit all of my finances to the account. The debit card and checks arrived easily too. Overall, the experience with Ally bank has been wonderful.
Ally has really been a very easy to use and stress free online banking option. I make a lot of transfers and by far they had the fastest of any other institutions I have used. You transfer and the money is there the very next day. Their rates as far as savings seem to be way better than any traditional bank I've seen. The account opening process was very easy and stress free. Best of all their services are completely free. The only disadvantage is that they do not have physical branches so if you have cash to deposit that you need available quickly you are in a disposition but fortunately I don't come across that problem a lot. Overall I would highly recommend Ally to anyone looking for a great online bank.
Ally Bank was my first experience with online banks, and to be honest, I wasn't too keen on it. I wasn't sure I trusted the idea of giving a bank my money, when they didn't have a physical place for me to go and get assistance if needed. I was worried about being scammed. Ally Bank truly showed me that not all banks are created equal. I prefer and still use them for my savings accounts. Every time I call customer service, they are always ready and enthusiastic about helping me, which makes me feel safe to continue using them. The interest rate is excellent as well. The interest rate for online banks is typically higher than brick and mortar banks; which is true in this case . The interest rate is higher than most other online banks as well.
All in all, it has been a wonderful experience with them and I'm sure it will continue being so. I recommend them to everyone who is looking for a savings account.
I had some extra money and wanted to deposit it into an account that would offer high interest so I could gain money. This money was previously in my checking account at Compass bank, and my particular account did not have any interest, so my money was just sitting there and not gaining any money. I did some research online, and found Ally Bank. It is an online bank and they offer many different savings accounts, CDs, checking accounts, etc. I was a little skeptical because I had never used an online-only bank account before. After doing some research, I found them to be a reputable and reliable bank. This gave me confidence in the security of the bank. Further research revealed that they offered the highest interest I could find online (at the time I believe it was 1.05%, compounded daily), and now it is 1.20%. I am very happy with the interest rate, and their customer service department is available 24/7. They have an online chat feature which is very convenient and the agents are very knowledgeable and helpful. I would recommend this bank to anyone who wants a high interest rate and great customer service.
I absolutely love Ally. I previously had Chase bank for about 7 years and had so many hassles with them: fees, low interest rates, issues causing me to have to physically go to the bank, etc. All of those problems disappeared with Ally. They reimburse ATM fees in case I ever need to take out cash, I can deposit checks easily from my phone, send money to people on my phone, and I get AMAZING interest rates. I'm getting the same rate on my checking account now that I used to get on my savings, and my savings rate is over 10 times as much! The only complaint I have is that there is no way to deposit cash, but that's such a minor issue compared to all the positives. I recommend Ally to absolutely everyone, it's just such a better way to bank than traditional banks.
I deposited a tax refund check a month after I opened my account. Ally completely locked me out of online and mobile access to my account for 5 business days because they couldn’t reach the issuer of the check to verify the check. They also cancelled my prescheduled incoming ach transfer during this period ( initiated from ally account).
Luckily I’m not using this accoubt to pay my bills so the impact for me is minimal but I can see this being a big problem for some.
I asked if they could put a hold on the check but still let me log into my account but they said there was no such option. This seems unreasonable as I never had problem cashing or depositing checks with any other bank.
I am astonished at the incompetence of this company. 2 weeks ago, my husband noticed fraudulent charges, completely out of line with our typical account activity. When I called to report it they said they would put a dispute in and shut the card down for me. 2 days later we found the rest of our account had been completely drained. When I called to inquire why, they had allowed the people fraudulently using our account to reopen it and drain the rest of the funds. They never notified us that our card was being used in a different part of the country or for large cash withdrawls which is completely unlike us AND they allowed them to continue even after I reported the fraud and shut the card down. They actually reopened the card for them. Over the next few days I spent countless hours on the phone with numerous customer service representatives who had no idea what they were doing and could not offer me any additional security on my account. About 5 days after the initial report, I spoke with a representative who informed me the first representative had never filed a dispute. So they lied and did nothing to help me get the funds back. That representative disputed the fraudulent activity. At this point, daycare, the mortgage, and electric bill are not getting paid. They assured me my case was the highest priority for their loss prevention team, then assigned it to someone on vacation. Finally, they gave me a provisional credit for the funds and now won't let me access it so now, 2 weeks later, we are still unable to pay our mortgage or any other bills. I just spend hours on the phone being bounced around to different departments all with no idea what they are doing. I can't go into a branch to see a person either. Also, I've compared their security to other banks and it's pitiful. Even my credit union allows a secret password on the account but they don't. Most other banks allow a security code to be sent to your phone or email before being able to get access to the account when speaking with a rep. They don't (although they have the option for online login, but that did nothing to protect me). We will never bank here again.
I moved from my small hometown earlier this year. Which means I had to find a new bank. I chose Ally because of their high interest rate savings account. I was able to transfer my monies to them with ease and they haven't given me any trouble when ever I have questions or concerns about the product they are offering. I feel that my money is safe in their hands and it is nice knowing that my savings are earning some decent interest instead of just sitting there like at my previous bank. As for my checking account that I use a debit card with. It has given me no troubles what so ever and their mobile app allows me to keep track of my balance whenever I want.
My experience with Ally has been great. I'm a very light user, and haven't delved into CDs, investing, etc., beyond basic savings and checking usage. A big reason for this was because I move very often, and their mobile app and support is fantastic. Depositing checks from my phone is very simple. The app has a built in scanner to take pictures of the checks. Their customer support is great as well. I tried to withdraw money from an ATM that did not give any cash but still marked itself as having done so. Their customer support refunded the money to my checking account in half an hour.
One of the other features that is very nice with their deposit accounts is the lack of a minimum balance combined with a nice interest rate. My interest on my savings account is 1.19% APY. So, that's nice. Also, any ATM withdrawal fee is refunded to my account within 48 hours.
I'm sorry I can't give you much more than the most casual of usage, but I hope the information is helpful.
I originally opened my Ally savings account because of the great interest rates. However, since I have had the account for the last three years, I have decided that it is the best banking experience I've had so far. First, if I want to withdraw money, I have to really think about if I need it because it is not readily accessible. I can't just drive up to a brick and mortar location and take the money out. However, if I do need the money for something, I am able to transfer it to my other checking account and use it accordingly with no fees charged. I like this feature very much. In addition, Ally seems to truly care about my privacy and security and makes sure that my information is kept safe.
I have been a long-standing customer of brick and mortar type banks, but after a recent move to a location that is not within reasonable distance to my usual bank, I opted to try an online bank. The process for signing up for an account was seamless and my partner was easily added to my account via a signature and return envelope. I have only needed to speak with their customer service representation on one occasion and my question was answered quickly with minimal hold time on the phone. The ability to take photos through the app for check deposit is incredibly easy and I have not yet needed to take multiple pictures of my check because it blurry or out of angle like I have done with my previous banking institution. I also like that my limit on check deposits is higher so if I have multiple higher dollar check amounts I do not have to hold onto them for several days. I am also impressed that they offer interest on my checking account with charging huge fees to just keep my money with them, let alone be required to have a high balance to avoid any fees, they are perfect for the typical working person. I recently recommended Ally.com to a friend who was having issues obtaining an account at a local back because she hadn't yet had her license changed to reflect her new address. With Ally.com this was not an issue and she was able to get an account that day. I feel that my money is safe with this institution and have the customer's needs in mind.
Not having branches is no problem. The app and website are both great and contain all the functionality you could need. Waiving ATM fees means accessing cash is always easy. Customer service is quick to reach. Free Webroot antivirus is a nice bonus. No fees for checking, plus a small amount of interest on the account are great features. Very low overdraft fee as well.
I chose this bank because I moved away from my hometown where I only used a local bank. I needed to be able to make deposits online and use it primarily on mobile. I emailed customer service with some general questions, and they replied almost immediately by answering but not pushing me to join the bank. It included all the things I need, like using my Masterpass or using my Microsoft Wallet. I never have to worry about my information being discovered by a third party or there being a data breach, which is similar to my former local bank but something I value in a bank I didn't know much about that I took a chance on using. I also use an Ally credit card and it allows me to get a 2% cash back on grocery stores and for getting gas. It isn't a lot but it's something, a little perk that makes me feel a little better about spending money sometimes. I had an issue once where I was charged a $1 fee at a gas station 3 times instead of just once, and Ally resolved it for me right away. I don't have anything bad to say about them, and I prefer them over any big name bank out there because the experience is more personal and just as secure.
I've been banking with Ally for more than 5 years and only have positive things to say. They have very attracting CD and, checking, and savings account interest rates, along with very accessible customer service. Their website is very easy to use and navigate and the lack of fees are very very good. I have no intention of ever switching to a brick and mortar or other online bank, as ally has everything that suits my needs - an efficient and reliable bank that I can access easily online. It's also very easy to link accounts at other banks for quick and efficient ach transfers and the debit cards have very good fee rebates. Every time I've called their customer service, I have never had to wait long either.
I highly recommend using ally bank. I know they also specialize in car loans, but that is one of the few services that they offer that I have not used, but would consider doing so in the future, due to my positive experiences with everything else that they offer.
I recently opened an account with Ally Bank. The setup was incredibly easy and straightforward. Getting the account ready to go took less than 2 days with a transfer of money from my old bank. Both the checking and savings account offer very competitive interest rates, I believe the savings account has one of the best rates available. The only downside is if you forget your password to your online account you have to make a phone call, which can be annoying. Many other institutions offer sending a new password setup key via email or phone.
Last year my local bank decided to upgrade their web portal. It was basically a disaster. I was locked out of my account for nearly a week at a time when I needed to retrieve records for some financial statements. This was very inconvenient. They kept sending emails saying oops, this hasn't worked like we thought it would so it will be just another couple of days and you can access your account. Not only could I not access my savings and checking account, but I was blocked from my bill pay as well. It was at that point I started looking elsewhere for a place to do my banking. I had taken several loans from Ally in the past so I looked into starting an account with them. Come to find out that since I had taken loans from them before, I already had an account. All I had to do was choose the savings and checking options to start banking there so I did. Transferring my funds was painless and I was suprised to find out that even though I couldn't log into my old account, I could still transfer the funds from Ally. I was concerned about deposits since they don't have a local brick and mortar store but it turns out I can make deposits on paper checks even easier by using the camera on my phone. Wait time for help is never very long and they are always super helpful and patient. In the end, I kept my accounts at my old bank but do all of my banking and bill pay from Ally now because I like it there. They have better rates too.
I was skeptical about joining ALLY bank because of the commercials and making sure I wasn't jumping into something just because of advertising. However, I was surprised from the start. Their fees are low and their customer service is really great. I liked how it is very easy to get someone on the phone rather than having to wait for 20+ minutes at my brick and mortar bank. Everything at ALLY is black and white, you aren't trying to figure out fee's or what checks aren't depositing. They are the most consistent bank I've ever banked with. It's convenient for me because I can make mobile deposits from my phone and I have the money the next day. Rarely do they hold any checks and that's what I'm looking for in a bank. Their savings interest rates are great to because they don't have the over head that brick and mortar banks do. I recommend them to anyone looking for something else with a bank. I highly recommend and you won't be disappointed!!
I have been a customer of Ally Bank for several years and currently have a checking and savings account there. In the past, I have also bought CD's from Ally when I didn't need to use the money for a year or two. Even though it's only an online bank with no physical branches, I think it's the best bank! It has 24/7 customer service, using employees in the United States who are very helpful and have always been polite and knowledgable. It also pays one of the highest interest rates for checking and savings accounts, and its fees are easy to find on the website. Because it has no physical branches, Ally also refunds all ATM fees (without requiring me to do anything) from any location in the United States. Ally Bank allows for check deposits using my phone camera, which is very easy to use. They have also recently started using the chip technology on all debit cards to help protect me from identity theft. What more could I want from a bank than excellent interest rates, 24-hour customer service, free nationwide ATM's, and banking online at any time. Great company!
I was in the market for a higher yield savings account for short term savings (I work as a teacher, so I was saving money for the summer months). I began by searching for the highest interest rates for online only banks. I had a whole list of banks to look at. I first checked their interest rates, their fees, and then their reviews. One after another they all had poor reviews, mostly relating to the same thing: changing interest rates. From reading all these reviews and a few articles, I learned that many online only accounts will offer really high interest rates to entice people to join, and then drop down below the average online banks. So then I began looking at some of the bigger more well known online banks, and came to Ally. Ally caught my attention for having a decent interest rate, no fees, good customer service, an app, mobile check depositing, and an advertised 10-minute or less sign up. So I decided on Ally. It really did take only 10 minutes to sign up. It did take me an additional day to link my checking account though, as I had to wait for their two random deposits to verify my account. This all happened just two days ago, so I have not funded my account yet, but I have used the website and app to get my feel for using it, and both are very user friendly.
Ally Bank is a solid online bank that offers competitive interest rates for new savings accounts. Basically, the more money you have to stow away, the more able you are to fully utilize what Ally has to offer. I like to call my Ally Savings Account my "rainy day fund" because it is easy to maintain and it seems secure and safe. I have opened CD accounts with them in the past which has been nice. I have deposited funds into the account via check which is easy to do, and customer service is a delight to deal with. If you ever need the funds that you save with Ally, you can link a separate bank account to it and withdrawals take about 1-2 days, which is great and fast. Overall I am impressed with Ally.
I have had an Ally savings account for over three years now. I like it so much that about a year ago I opened another savings account. The automatic transfers are easy to set up and make recurring. The interface is easy to use and view exactly where my accounts are at. In particular I like the interest rate that I earn, which is far superior to any rate that I would receive from a typical brick-and-mortar bank. I would highly recommend Ally to anyone that is interested in setting up a savings account. The interest rates alone make it worth it, and getting money in and out is just as easy as with a traditional bank.
Ally has the best dedicated savings account I have ever used. This would be my third account for savings and I have had the best experience with Ally. It is now the only savings account that I use. They make the transfer process incredibly easy and straight forward. I am able to deposit checks directly into this account. I love the ease of using both their online website as well as their mobile application on my phone. And the best point is their interest rate. It is one of the highest available for a no fee savings account and has gradually risen even higher since I first opened the account. I would highly recommend getting an ally account to anyone interested in opening a dedicated savings account.
For years I've had a savings account at a popular chain of banks. I have no problems with that bank; however, I finally got tired of earning .1% return on my savings account. I put up with it for so long because I was expecting to use that money and didn't expect to have it in the account for that long. Well, months turned to years and I finally sat down and figured out how much I lost in interest compared to an online bank. So I pulled the funds and opened an account at Ally. Now I earn over 1%. True, 1% isn't that much more exciting than .1% but it's better than being spat on and I'll find a use for the extra hundreds of dollars per year.
I needed to start saving money. Having a lack of experience on what to look for in a Savings Account, I did research online and found Ally. They have extremely competitive rates and are often higher than other banks especially when it comes to their savings accounts. I love not having to go anywhere and deal with anyone, however, their customer service is very helpful if you happen to need it. I chose an online only account because I figured it would help with discipline. My experience has been great and I have had no problems! I will continue to bank with them and appreciate their awesome service. Thanks Ally!
I started using Ally banking services a few years ago and it's been one of the greatest decisions of my life. First of all, the convenience of being able to get everything done online on my phone or computer without needing to drive to the bank has become such a huge time-saver for me. I only have a savings account with them, but Ally offers one of the highest annual percentage yield that I've seen for savings accounts. And there's also no monthly fees for having an account with them, which is also super awesome. Signing up with them literally only took like a minute and it's just been a pleasure handling my finances with Ally ever since. The one thing that has been kind of a hassle though is their limitation on how many checks I can write every month. They restrict me to only writing 6 checks per month using Ally, which I was worried about at first, but I rarely ever need to actually write checks these days so it's been ok so far on that front.
I was able to open an account on this site so easily. I had a lot of fun setting it up. I got some info in the mail from them and I was ready to go. The customer service was really good. The man I talked to on the phone told me about how they work and I was not sure about them, since they were an online only bank. My favorite thing about this bank is the fact that they do not have an annual fee. That is a huge thing with me. The last bank I was with had a fee of six dollars a month. This is one of the only banks that does not have a fee. They also have interest compounded daily, which is really unique.
I banked with Ally Bank for a short time while I was living abroad. It was easy to keep track of my finances with their online services. I was pleased that I was able to contact customer service with any issues and still get what I need... it wasn't difficult like I thought it was going to be. I was pleased that I was able to monitor my accounts while feeling like my funds were safe. I used primary checking and savings with automatic payments set up and had very rare issues with anything for the year or so that I used Ally Bank. The transition to an account when I got back to the states was easy too! Overall, I was happy with how this worked, especially since it wasn't an ideal situation.
Ally is an excellent online banking institution. I found it on numerous searches and best lists for places to store money. It has very low fees. Interest rates are some of the best for savings accounts as well as cd's. I have savings, money market, and Cds with ally. I feel that my money grows more quickly. It is federally insured as well so I feel secure having my money wth them. Customer support is top notch. They are always quick to assist my needs. I get assistance and help immediately. I have never felt frustrated with this banks. Previous banks left me feeling taken advantage of
Ally Bank offers premier mobile and online banking and savings accounting. Their high yield savings account boasts consistently at or above average interest rates (currently 1.20% APY). They also have no maintenance fees, and offer a very user-friendly, efficient online banking scheme. Their online notification system is excellent (using emails and online inboxes) to provide updates pertinent to the account such as interest rate changes. The restrictions on accounts are clearly defined and communicated (for example a maximum number of transactions limit per account cycle). Ally offers a wide variety of online products, such as CDs, Money Markets, Interest Checking, High Interest Savings, IRAs, and loans. Overall, this bank gets a 5 out of 5 stars rating. I would highly recommend this bank to friends and family.
I opened an account with Ally bank, from my bedroom on the computer. I did not need to get up and get ready and go anywhere. My account was up and running in under 15 minutes. All items I needed were mailed to me. A debit card, checks, deposit slips and self-addressed envelopes. The rates are very good and all my transactions are done through their app. When I use my card at an ATM and there is a charge, I receive that money back at the end of the month. There are no maintenance fees. This is by far the best bank I have ever used in my life. Brick and mortar banks are in the past and online only banks are the way of the future.
I have had several accounts with Ally bank for at least 8 years; savings, checking, CD, Money market, and IRA. I have transferred hundreds of thousands of dollars in and out of these accounts while buying and selling real estate. I have not had even one bad experience with this bank.
Customer service is excellent. The representatives are very efficient, and have always resolved my questions to my complete satisfaction. Transactions are always timely.
The web site is intuitive and very easy to navigate. I rarely need to contact customer service since I can handle almost everything myself. When I make transfers to other financial institutions I know exactly when I am going to receive my money. There is a graphical interface on the opening page that gives a clear picture of how your money is allocated among my accounts. This is my favorite banking site.
The interest rate at Ally is always higher than the major banks and the credit union that I belong to. They even offer a credit card that gives a nice cash back opportunity if you deposit the "cash" in an Ally account.
I really enjoy using Ally bank. I used to be a Chase user for my savings, but when I signed up for Ally I definitely felt like I was dealing with a more trustworthy bank. I really like their interest rate they provide for the customers for savings. I also think it's has more mobility then most online banks. I think they need to start being a bit more competitive because other companies are catching on and doing the same thing, but the truth is is that they did it first. That makes what they offer more believable to me. It's very accessible for an online bank, and I like that I'm able to check out money a decent amount of times per month (about 5 I think). Overall, they're a very good bank, and I'll recommend it to anyone that is looking for a new place to stash their savings.
I decided to switch my short term and long term savings accounts from a brick and mortar retail with my current banking institution (Bank of America) to an entirely online bank account with Ally.
The main reason I decided to switch was to make it more of a "hassle" to get to for lack of a better word. I thought that if my savings were not tied to my main account it would be easier to forget about and save accordingly.
If I were to transfer the money back to another account, I could do so in 24 hours. I love the ease of accessing my money in the case of an emergency. Also - I automatically draft a certain dollar amount out of each check to each account which is a breeze. Monthly, I transfer money from Bank of America to Ally, which is not as difficult as I thought it originally may have been.
I would highly recommend an online bank account to anyone, specifically Ally. I currently earn 1 percent interest on my available funds in the account, which is leaps and bounds higher than any other lending institution would have provided. The APY is high, the convenience of doing business, and the ease of accessing my funds are my main reasons for sticking with Ally. I highly recommend them.
I have been banking with Ally for about 1 year. I like how they have excellent customer service. I opened a checking account with them because they offered an interest-based checking account with low minimums. It is very easy to access my account, deposit money, withdraw/transfer money and set up direct deposit. I only keep a small amount in here at most times. It comes in very handy when I travel and need reserve funds in case my wells fargo account puts a hold on my checking/credit card. It has happened before and Ally has helped out a lot. I don't use any other services other than a checking account through Ally but I know they offer many. I only wanted a checking account through a strictly online banking institution and Ally has provided me with everything that I need and exceeded my expectations.
I've been an Ally Bank member for a little over a year and I have been very happy with the experience. At first I was a little apprehensive because I have always dealt with brick and mortar banks, but I felt it was time to give this one a try. What was most appealing to me was the interest rate, which was well over 1% at the time I joined. It's not much, but it is something and it adds up over time. In addition to the interest rate, you also don't have any of the typical fees that you get with a traditional bank. They even reimburse you for ATM transactions. I have several bank accounts and what I can say is that there is absolutely no difference between how I interact with Ally and how I do 98% of my transactions with my other banks. Looking back I have had no issues with Ally.
As the title says, signing up and using Ally Bank for checking and savings services is easy and convenient. I was looking for a good online bank that I could have my online business/work income be deposited into. I wanted something that either had a low or no signup fee. Ally Bank allowed me to signup rather easily and required no signup fee. I was given a checking and savings account within minutes and I was able to start using this account once I made my first deposit. I was sent a Mastercard debit card within two weeks and some temporary checks. Having this account is rather convenient in that I can use their mobile app to access information about my account such as balances, deposits, and withdrawals at the touch of a button. I've had this account for over a year now and it's been a pleasure doing business with this institution and I would highly recommend this for anyone who has no need for visiting an actual brick and mortar bank.
I love Ally Bank! I love the fact that they don't have fees for transfers, ATMs, or on their accounts. It makes me feel like I'm not constantly being charged money for the use of my money. Their online banking is easy to use and I love their app. I'm able to deposit checks using my phone. The customer service people are helpful and you don't have to wait too long waiting on assistance. And another awesome thing is that they refund any ATM charges you have. Wonderful.
I have both a checking account and several savings accounts with Ally Bank due to their high interest rates and how easy it is to open accounts with them. The account opening process takes minutes and there are no minimum balance requirements. Every single time I've called customer service, I've had such a great experience. Their customer service representatives are knowledgeable available 24/7.
The most recent account I opened was an additional savings account. I called because I had questions about the transfer limits and the representative didn't just answer my question, but explained why there were transfer/withdrawal limits on savings accounts. She took the time to explain how the federal regulation that governs these accounts limits my withdrawals and talked to me about my activity and whether or not that would be a good account for me. She was not only immensely helpful, she went out of her way to explain the situation to me - which is something I've never had a bank representative do for me.
I have banked with Ally since 2012 when interest rates were very low and I was looking to maximize my earnings. Ally had 10x the savings rate of my then current bank which excited me to switch. Since switching I have been happy with their ATM fee reimbursement (since they don't have their own locations) and their expanding services. It is convenient to be able to use one service to manage my money and this has simplified my financial management. I enjoy their free check deposit function where you just take a picture of your check. I have never had a check rejected and this service has worked well.
I already had a bank account with a major bank in the United States, but I had just started earning income from a side job, and I wanted an account to keep the money in that was completely separate from my main bank account. I checked a few online banks, and Ally seemed like a straightforward and trustworthy site. Plus, the 1.15% interest seemed like a nice added benefit.
It was simple to open my account, but I ran into some problems when I tried to sync my Ally account with my major bank account. I'm not sure whose fault it was, but when I tried again the next day, the problem had resolved itself.
Ally was a good choice for what I need if for -- a safe way to keep track of and store my money.
My experience with Ally bank has been nothing but positive. I currently have my emergency fund in a high interest savings account with Ally bank. Their interest rate on basic savings accounts simply blows every brick-and-mortar bank out of the water. The mobile app is very easy to use and aesthetically pleasing. I have only called their customer service line once; but the customer service was exceptional in this one experience. Overall, I highly recommend Ally bank, especially for their high interest cash accounts.
I have been banking with Ally Bank for the last few years. I have multiple savings accounts with them, each set up to have fund automatically transferred to them each month. The interface, both online and in their app, is intuitive and easy to use. I can see my balances at a glance and can easily navigate to different accounts to check them in more detail. The interest rate is much better than ones that I get at my other brick and mortar bank. While not astronomical, I at least feel that I'm losing less money to inflation than I am at my other bank. Further, I do not pay any fees to my online bank, and they allow plenty of transfers and amounts for my needs.
When I started searching for a bank I had two goals in mind: My first goal was to find a bank that had a decent savings account where my money would be somewhat hedge against inflation. Most bank pay a paltry and dismal .01% interest rate for you lending them your money, quite an insult really. Ally stood out among the top banks having interest rates, even higher than some CD's. It was fortunate that my first goal tied with my second goal when I chose ally, they were pretty easy to use. Throughout setting up my account and moving my money between banks, ally made the process really easy and I felt secure while doing it as well. Even when I've had to call customer support they've made the process really painless. Overall it's been a good 2 years with ally.
I've been a customer for Ally Bank for about six years now. I was at first reluctant to open another bank account because I already had accounts in other popular local banks, let alone the fact that I wasn't comfortable with an idea of an internet only bank. My brother had an account with them and he approached me and said that Ally Bank offers the best services and an unmatched customer experience. The process for opening a new account is straightforward and they even offer bonus to anyone who refers up to 5 people to them. Since I was a bit dissatisfied with the services I was getting at other banks, I decided to give Ally a try by opening a checking account with them. My account is always secure and I get all important notifications. The maintenance fees are also reasonable and their customer service is excellent. I would definitely recommend this bank to anyone looking for a customer friendly and easy to access financial institution.
This bank blows all other banks out of the water in my opinion. Setting up your accounts is so much easier than any other bank. You do it all from your phone instead of going into a bank. I chose this bank because of convenience; it's all done through your phone. They have I think the best fees of anyone almost none! I have overdraft protection so if my checking goes over it automatically takes from my savings. The app shows you how many transactions left you have from taking money from your savings to checking before a fee would occur. They give you back any fee that was taken from any atm's at the end of the month which is amazing. To deposit money you just take a picture of the check on the app and it get's deposited the only downfall is you can not deposit cash. They have amazing customer service you call and are connected to a real person right away.
I had reached a point where I found banking to be frustrating with wait lines in the drive through teller and always having to adjust my hours around the limited hours my local bank was opened on Saturday. In a Money magazine article, I found a recommendation for Ally. I was immediately pleased with the ease of opening an account. Even more impressively was that they had ATM's that could be accessed in my area without a fee. Be SURE to check their ATM locations - you may be pleasantly surprised. My banking experience with Ally has been limited to Savings and Checking but the experience has been painless. I would rarely ever call in but once lost an Debit Card connected to my Savings and called in and received excellent service. Another call-in experience over an inquiry into the CD's was just average but nothing bad and worthwhile to think about. Most pleasant for me has been the rate of savings. While still nowhere near the level they are during the Clinton era, the APY on the Savings is currently 1.15 which is many times more than the measly 0.05 percent offered at the local bank. While I'm not a rich person, I do enjoy seeing money add to my hard-earned savings. The checking has been worthwhile as well. While I rarely ever write checks unless it is for an offering at the church, I have found they are easily cleared just as quickly as my local bank was. Overall, I'm a very happy customer and would recommend Ally to many working professionals who may not have the time during their busy workday to visit a local bank.
I opened a high yield savings account with Ally Bank. At the time, the annual interest rate was 1%, which was twenty times higher than my local bank's interest rate. I wanted a place to park my money where it would be safe and earn more interest. The customer service with Ally has been very good. The mobile app makes it easy to deposit checks I receive. One downside is that cash must be deposited by mail.
I created an online savings account with Ally Bank to take advantage of their more favorable account interest rates compared to brick and mortar banks. The application process was significantly more onerous that it should have been; after completing the application process provided by the bank I spent several hours on the phone on hold with their customer service because of some unknown error with their system. After spending several hours on the phone, I finally managed to be elevated to a customer service agent who actually had the pertinent information about the problem, they told me they didn't know what the problem was and that I had wasted my time on the phone because the problem would need to be addressed at a later date.
Over a week later I was eventually contacted by the bank, and they informed me that my account was available to use. I deposited funds, and was, if not pleased, at least content with my choice to create the account. The interest is still laughably low, but at least it's better than any brick and mortar interest rate.
I have had an online savings account at Ally Bank for the last 3 years. The company is awesome and I have not ever had any problems. The type of account I have does not have any monthly fees associated with it, which I really like because it saves me money by not having to worry about keeping a minimum amount in there at all times. It also has competitive interest rates compared to my bank that I can physically go to, which is nice. The last thing I really like is that when I want money available in my checking account (at another bank), as long as I initiate the transaction early enough in the day, it's available the very next business day! Ally Bank is a very good online bank.
First of all, I absolutely love Ally bank. Yes, I've had a few issues, mainly because of my fault, but their customer service is one of the best in the business. One incident I had was, I forgot my login to my account, so I called them to see if I could reset the password. Within five minutes, I was able to login to my account again. It's simple to receive statements online, and to transfer money around when needed to wherever I want virtually. Also, who doesn't like to deposit a check simply by taking a picture of it from your phone? Overall, I'm very satisfied with Ally Bank and have no complaints so far.
I opened a checking and savings account with Ally before moving to another state. I did it in 3 minutes online, and it was verified, my money transferred, and ready to go in a matter of 3 days. We are now able to deposit checks simply by sending a picture of the check. I received a debit card but was having trouble getting it activated. The online support was readily available and guided me through the process in a few moments. There customer service by phone or chat line has been superb when I have had a question. I have not had any hidden or ridiculous fees, and the paper checks are free. I also receive over 1% return on my savings account, an unheard of amount compared to other banks I used in the past. I even get .1 percent return on my checking account. Ally offers a number of options on cd's and IRA's. I transferred a portion of my savings to a long-term cd and enjoy over 2% APY. The online interface is simply and easy to use. I just appreciate the no gimmick, customer service, and convenience of this bank.
I have had a total of two CD's from this bank in the past 5 years. I bought CDs from this bank because they had the highest rate when I first bought one 5 years ago, although the return on my money was still not very good. When that CD matured, I cashed it in and later bought another one because Ally Bank was still offering the best interest. I got the type of CD where you get to raise your rate once if the interest rate goes up. I have enrolled in the notification feature where they are supposed to notify me if the interest rate goes up. I don't believe I have ever been notified, and I haven't checked to make sure that the rate has not gone up. When the CDs mature and renew, you get a little bit more interest. They send me the appropriate forms for income tax every January (or maybe they just email me), so that is simple enough. I had to call their customer service once and the representative was very friendly and helpful.
I have had nothing but positive experiences since I opened my Ally account 2.5 years ago. I switched from a bank that would nickel and dime me with random fees. Since joining Ally, I've made money with the great interest rates across three accounts. Their app is extremely easy to use, depositing money is quick, and I can transfer money effortlessly. If I need cash, there are multiple machines that I can withdraw from without any fees. Their online chat is a great way to speak with customer service on my own time. All of my fears about not having a physical address to visit were resolved, and I have never had a headache needing to sort out money matters. I would recommend this bank to absolutely anyone, and I am now a devoted customer of Ally.
I bank with Ally Bank. I currently have an interest checking account with them, and am quite satisfied with them. They offer a great APY, one of the highest for banks in the nation. Transfers are fairly quick, usually within a couple days at most. I use the mobile banking app to view my balance most often. While they do not have any ATMs, they pay you back the ATM fees for the first 3 withdrawals each month from other banks ATMs I believe. Also you can always just get cash back at the grocery store as well. While my balance is usually pretty low, I don't feel any less of a valued customer than probably anyone else does. They also send feee checks to use should I want to or need to, although I have not ever written a check while at my current bank thus far. They also have prompt, and polite customer service. As they don't have physical branches, this is quite necessary as you do all interactions with people who work at the bank over the phone. Overall, I believe Ally Bank is one of the best primarily online banks you could choose.
Ally Bank is a wonderful way to bank. It is completely online so they offer better interest yields. The wait times for service is comparable to your typical bank, if not faster, and that's only if you need to call. Usually, I can do everything through their app or through my computer. The checking account and savings account have no monthly fees so I don't feel like I'm having money taken out for no reason. I would highly recommend them and have many times.
When it was time for me to open a new checking account, I wanted to do something different than use an old brick and mortar store. I thought that they weren't necessary anymore, and so I looked into online banks, and chose the one I heard was best, which was Ally. I was right, you don't need a bank with physical locations, and Ally turned out to be the best bank I've ever used. It has a checking account with no minimum amount, and no fees. The interest rate is fine, and everything about the experience is smooth and easy, from depositing checks (using your smartphone), to paying bills, to using ATMs (the app shows you which in your area are free), to transferring money digitally. It's all there, and I have absolutely no reason to switch back to a "normal" bank. Oh, and their customer service is quick and painless, 24/7. Ally has really impressed me.
My mom started this savings bank account for me when I was 17. She wanted me to be a good saver and she thought this online bank would be the best way for me to do that. She started it out with $500. So then when I would get paid at my job I would automatically have $50 withdrawn from my checking and put into my Ally savings, which I still do today. The money in that account has grown beyond my wildest belief and I just keep adding to it. I think the 1.15% interest rate is the best out there. I really have no complaints with this bank.
Since I have never had to use their customer service but once, all I can say is that one time was a good experienced. I got help with what I needed and I did not have any problems. I never have any issues, except for that one time, with this bank. I just let my money grow. If I do need to use some for some reason, I have no problem getting to the money in my account. I absolutely love this bank and I am really glad my mom opened it for me. If you want to save and watch your money grow, then this is the bank for you.
A couple of years ago a friend of mine gave me some advice. He said it would be a good idea to open a secondary bank account for emergencies. Something separate from the everyday accounts so that there wouldn't be a temptation to spend the money. I decided to open an account with Ally because it offered a high interest rate on its savings accounts and being online made it easy to sign up. In fact, signing up was a breeze. I filled out the form, transferred some money from my regular savings account and I was all set.
For the most part I am happy with the bank. I don't use the account very often as it is only for emergencies but I am happy with the interest I am earning on what is essentially 'banked' money. Also, the website is very easy to navigate, functions well, and I am confident if I had a problem they would address it quickly and efficiently. I will say withdrawing money from the account on the few occasions that I have the ATM fees were rather high, but I guess that is the tradeoff.
I've had checking and savings with Ally for approximately two years, and overall I've had a great experience and would recommend them to anyone. Some of the things I enjoy about Ally are the competitive interest rates. My savings account earns 1.15% while I get a little interest with the checking account as well. The bank is easy to use, and has a full mobile platform that allows me to transfer money, deposit checks from my phone, and pay bills using their app. I also get free checks for the rare occasions that I write a check. I've only had to reorder checks once, but when I did they were free to reorder. There are a few cons with Ally. First, it seems their mobile site/app is always undergoing maintenance. Not a big deal, but there have been a handful of times when I wanted to check my balance and it wasn't available. They also don't allow you to cash checks made out to a different person. For example, for Christmas my daughter gets a check made into her name. I used to cash it into my account no problem with Wells Fargo. From there I would transfer it to her savings account. But with Ally, they wouldn't let me cash it into my account, they said the only way they could cash it is if I opened a checking account for her. So that was a little frustrating, but not a deal breaker. Overall though, I've been very pleased and will continue to bank with them for a long time.
I have used Ally Bank for approximately half a year now. I love it. I used to use Citibank and HSBC, but after reading online about all these things I could be doing with my money, I read up on ally bank and felt like their products would produce so much more results for me in the long run. Their interest rate to this date is about 1.10%, compared to Citibank's .5% or so. That is an incredible difference. I have loved every aspect of online banking with Ally, and I love having all of my details and accounts at the palm of my hand. Everything is easily accessible, and you can transfer funds to and from your other banks with no additional fees. I really could not speak more highly of Ally.
I got a checking and savings account through Ally approximately two years ago. In that time, I have had to use ATMs at different banks, contact customer service quite a few times, and ask for a refund of a fee that hit my account. Ally repays $10 of ATM fees per month at the end of that month. They usually have a 2 minute wait time on customer service calls, and I have always felt welcomed and like my concerns were legitimate. They even took a $25 overdraft fee off my account once because I had money transferred in the same day. I have had similar experiences with other banks, and none were as pleasant (excessive wait time, refunding half a fee). In addition, Ally offers the most competitive interest rates on the market for both checking and savings, and does not charge fees for simply having accounts.
I have been banking with Ally Bank for quite some time now. I have never had a problem with them. They make it easy for you to make deposits into your account, and transfer money in between accounts if necessary. They are wonderful when it comes to ATM's and their reimbursement of any fees associated with using those ATM's. I am very pleased with the service and quality of my banking accounts. I highly recommend this bank.
I originally looked on the internet in order to find an online banking account. From my research, I decided All Bank was the best for me. I have a checking and a savings account with them and I am very pleased. I have already recommended this bank to a lot of other people. They have ATM refunds so you can use any ATM near you. It is not a problem that they don't have any physical locations because you can take care of all your business online. I love using this bank and I will continue using this bank for a long time. I will also be using them for other banking services shortly. This is an excellent online option.
I opened both checking and savings accounts with Ally Bank about a year ago. The whole process was very easy. After verifying my information and linking a bank account, my account was live and functioning within two days. I've been depositing every month via their eDeposit through their app. I've also had to call their customer service a few times, and I did not experience any difficulties or long wait times.
I've been so happy with them, in fact, I decided to open up an investment account through them. Transferring money from my savings account is quick and painless. The money is available to be invested in one business day.
All and all, I very much recommend Ally Bank. They have competitive rates, quality customer service and a user friendly platform.
I chose to check out Ally because I needed a second account to process specific money paid to my children for child support. I ended up switching my account with another bank out for this one because I was so impressed. Ally is known for having a great interest rate return in checking, but they surpass this in almost every other detail. Not only does Ally have a great system to refund money for ATM fees, they process the reimbursements quickly. Another thing that I really like about this banking system is their stellar customer service. I recently had to deal with a full identity theft, and they sent me an email immediately following the breech and went above and beyond to help ensure my security. They really made me feel as though I was a top priority and took steps beyond what they were responsible for to help me get all of my non-Ally accounts secure. The customer service rep even checked on me several times over the course of a few weeks to make sure my security was still intact. The one issue I have with Ally is that I find transfers and deposits, aside from direct deposits of my payroll check, do seem to take a little longer to process. I still use my second checking account just to deal with this issue because I think that 4-5 days is a bit much to wait for funds to be available for a check deposit.
Ally Bank is the best bank with which I have ever done business. They have extremely high interest rates in their savings accounts and certificates of deposits and their mobile app is extremely intuitive and user-friendly. Their customer service representatives are always knowledgeable and quick to find the correct and accurate answer to their customers' questions. Customer service almost never has a hold over a couple of minutes on the phone and one can connect to a real individual virtually instantly via the convenient chat option. The mobile app and the online banking show live, accurate wait-times for phone call queries. If you are the type who would rather figure things out on your own, Ally's FAQ on their website is exhaustive and all documents you might need are available there. The online banking allows you to make any and all changes you may need to on your account if you'd rather not talk to a person via chat or phone and have them do it for you.
I've been with Ally for over a year now as my primary personal savings account and I have been thrilled with everything so far. They have some of the highest interest rates in the industry and their web and mobile banking platforms are seamless. They are very simple to navigate and intuitive in terms of the placement of the menu, etc. The interest rates and mobile platform are great, but the customer service at Ally is probably their biggest selling point. They are extremely responsive to customer needs and provide resolutions very quickly! The ease of use and ability to transfer directly to/from my checking account and another one of my accounts I receive payments through makes this a great choice for me. Not having a physical location doesn't affect me since everything is made so convenient online or in the mobile app.
At the suggestion of a relative, I opened an Ally savings account a few years ago or so and have had nothing but positive experiences since. I deposit all of my money into my Ally account when I can help it because its interest rate is far and away the best among the several banks I use (and have used). I've also seen the interest rate go up several times over the years, including just within the last month. I had a savings account with another bank for a while, simply because I had a checking account with that same bank, which I closed after discovering that I had made two cents in interest for the entire year. Ally Bank offered (at the time) an interest rate that was 25 times higher than that bank offered. Anytime I transfer money to and from my Ally account, it goes through quickly and without a hitch, and I really couldn't be more satisfied. My only complaint is that, because it's an online-only bank, I have to use other means to deposit cash.
I have used Ally Bank twice in regards to opening and holding a CD of more than $10,000 each CD. These were short-term CDs with a low interest rate and I used Ally Bank as a service to hold my money in-between other investment opportunities. The customer service I received was acceptable however I wished the investment staff was a little more knowledgable. They knew the ins and outs of their own systems well and I had no trouble opening or closing out the CDs. However, when I attempted to chit-chat with the staff regarding other, more promising investment opportunities within the bank, they were very unhelpful due to lack of knowledge. I have used their website a few times just to check on my accounts and have never had any issues logging in. The investment turn around on the CDs was very minimal and I had to open a checking account in order to open the CDs, but there were no fees involved so I didn't mind following their rules. I still maintain the checking account I opened with Ally Bank and use it as a backup checking account. I have never insured any mysterious fees with Ally Bank like I have with some other banks, so I appreciate their due diligence with keeping on top of their institution's record keeping. I believe Ally Bank is more often used by individuals who require loans, so perhaps that is why they are not more aggressive with securing better interest rates on CD investments. I will continue to hold a secondary account with them for the time being for possible future investments.
I have been a customer of Ally Bank for almost 20 years. I have an online checking account and have been extremely pleased. Ally consistently has one of the highest interest rates among most banks. The customer service is very friendly and helpful. I have called them several times over the many years for various questions: how to access account, resetting passwords, moving, etc. They know the answers without having to transfer me to other people or give a vague answer. I can easily transfer money from that account to any of my other accounts, deposit into my account or simply withdrawal money from my account. I have an automatic deposit set up with Ally each paycheck and love watching my money grow. They have no fees and some accounts do not need a minimum deposit. I would be hard pressed to find a better bank.
I have a checking account with Ally. Overall, my experience has been great. I've never had any fees from them, and not only do they not charge to use an ATM, they refund your ATM fees. When I started with Ally the ATM refunds were unlimited and now there's a cap at I think $10, but that's still pretty sweet since I rarely reach that cap. I deposit checks using their app, and it can take me a couple tries to get the picture right but I've never had a problem with deposits. I have had my account information stolen a couple times (which I don't think is on them, it can happen anywhere) and their customer service for that wasn't great. The first time I found out that my card had been frozen by trying to use it, couldn't use the ATM either, and found out what happened by calling them. They made no attempt to contact me first, and then I couldn't access my money (except by using checks) for a couple weeks because they took that long to get me a new card. That's why I recommend a backup bank if you're using Ally. However, besides that experience they've been pretty great.
Ally bank has been a godsend in the banking world for me. At first I was hesitant to move to an all online bank, but Ally took that fear away very quickly. My first experience in their amazing customer service was only about a week after opening the account, when I had a check to mobile deposit, and the app was having issues accepting it, when i called and explained the issue to the individual on the other line, they took the check information right there and it was deposited within 24 hours, no issues. A few years later, I had my debt card stolen and roughly $3000 in fraudulent charges placed on it, when i called them up they were more than accommodating and I had the money back with in a week! I cannot express enough graciousness for the wonderful experiences I have had with this banking Institution, they absolutely have a customer for life.
I opened up a checking and savings accounts in Ally Bank five years ago. I wanted to start saving to buy a house. I have been a renter ever since I was an adult of 18 and I was tired of just paying rent and not owning anything in the end. But I knew I needed to start saving money. I went into a Ally Bank branch and talked to a customer service representative. I opened up a savings and checking account that day. I felt I was on my way to becoming a home owner. Then six months ago I went back to Ally Bank and they walked me through the procedure of getting my loan. It was easier than I thought it would be because they had told me how to get there. I love living in my home. Thanks to Ally Bank.
I have always banked at a physical brick and mortar bank. It's something I was used to and wanted to continue. I started seeing different advertising on other banking institutions that were mostly online. Of course I was skeptical but began to look into them. I visited web sites and read countless reviews until I hit on one that I decided to give try. I tried Ally Bank. The first change I made was switching my savings account over from the bank I'd been using for years. The rates were extremely competitive and I,found the customer service help,I,received was outstanding. I was very happy with the whole process and I decided to look into personal checking accounts. Again I was surprised at the competitive rates and fees associated with personal checking accounts. I am now doing all of my personal banking with Ally Bank. I am now looking into CDs and college funds for my grandchildren. I couldn't be happier with Ally Bank and I highly recommend them.
I really enjoy banking with Ally. They have a great online user experience and an easy to use mobile application. The customer service has been amazing when I needed some questions answered and you are usually able to start an online chat if you can't call in. I currently have a checking and savings account through Ally, which both earn better interest rates than my old brick and mortar bank. I earn 0.1% APY on the checking account and 1.15% APY on the savings account. Another cool feature is that I can create sub accounts in my savings account. However, there are some cons to online banking with Ally. As it is only and online bank, it is not possible to deposit cash. Additionally, transferring money in and out of the account can take some time. It is usually 3 days before I can see the money in my account. Overall, I'm pleased with Ally and enjoy banking with them more than my old bank.
I have been using Ally Bank for years now. Anytime I have questions about my account the customer service agents are very pleasant and helpful. They do not have a brick and mortar location. This might be a negative for some who like going in person for their banking needs. For me, I do not mind that at all. I have never had issues calling customer service. They were prompt in sending me my banking card. The app is easy to navigate. I like the convenience of having the app on my phone. I get to see all of my account activity on the go. The website is also very easy to use. The interface is easy to navigate. I enjoy using Ally as my bank.
I would say I have had a very positive experience with ally.com. I opened a savings account with them about a year ago. The application process was easy and fast. I haven't really had any customer service issues, but if I did I feel pretty confident they would be resolved in a timely and professional manner. The rate of return for online savings accounts with ally is 1.05%, which far exceeded that of my other bank. This was my main reason for opening an account with ally. I have been happy with the process of transfers between my bank and ally.com. Overall, I would recommend this bank to a friend.
I started banking with Ally a short time ago (maybe a year ago give or take some time) and I have absolutely no complaints service wise, I only have savings and a money market account with them but i honestly couldn't be happier, the interest rate is so much higher compared to the brick & mortar local bank that I still use for checking, so I feel it makes my money work for me, even if it's just a few extra dollars a month. (My local banks savings accounts only offer 0.05% interest whereas ally offers 1.05% on savings accounts and .85% on money market accounts)
The only problem I have with Ally is that if I didn't have a local physical bank I'd have to write checks and mail them to make a deposit. I have not yet actually had to deal with their customer service as I haven't had anything come up that would warrant an interaction
I was a little hesitant to initially open an account with an online institution. My husband was the one who opened an account first. I thought it would turn out to be really terrible and difficult since there is no branch to go to when you have problems. However it turned out to be incredibly simple and I love the high interest rate on our savings account. We love it so much that we've opened a few different savings accounts. Their mobile application also makes it super easy to view and manage all your accounts from your home page. I would ever go back to a traditional savings account.
I have had an Ally Bank savings account for a little over a year. The savings rate is not that high, but it is an easy way for me to set aside money and I really enjoy the online only part of the account. I don't receive any paper mess with this account, and i can easily transfer money in and out of it. I have had to contact customer support to reset my password, and they were very helpful in getting that accomplished. I was impressed with the security of the conversation as well, in how I had to answer all of the pre-setup security questions. I plan to continue using Ally Bank as my secondary savings account and may even look to utilize some of their other services in the future.
I signed up for Ally Bank about a year ago. The reason I came across Ally Bank was due to the ease of use while only being available online. I use Ally Bank online as a savings account for smaller earnings that I accrue throughout the month. The interest rate with Ally Bank's savings accounts are competitive. The interest rates are not the best that are available online, but I have found that I only qualify for particular online banks. My credit is not the best and many online-only banks had to run my credit before accepting me. With Ally Bank, I was able to set up the account immediately and begin depositing the next day. I really appreciate the ease of use with Ally Bank and it has not been a problem thus far. I will continue to use them because I have not encountered any problems technically, or with customer service.
I chose to open an account at Ally Bank last month (June) because their CD interest rates were much better than my brick and mortar bank. The online application was fast and simple to open a savings account and CD. Ally's savings account interest rate is also more than my "regular" bank. It takes a little longer than normal (imo) to transfer funds to Ally from my brick and mortar bank, but I don't really care. My accounts were open and funded within a 3-4 day period. I also opened a savings account for my son since Ally makes it so simple. I plan to open an investment account there as well. I don't care that Ally is an "online only" bank; their interest rates definitely make a difference. Their website is easy to navigate, looks nice, and has lots of helpful information. They also have customer service numbers and chat available, but so far I haven't needed either one. The steps to open accounts are very easy to follow and I like I can make transactions at any time of day.
I was in the market to learn about IRA's. Everywhere I was looking the minimum amount to start an IRA was 500.00 I ran across Ally banks' website. I was surprised to learn there was no minimum. I even found a section on the website that explained each type of account, the fees, and a compare option between accounts. It was very easy to learn about, set up and feel confident that I made the right choice. I also took of advantage of the budgeting courses and I learned so much more than I could ever imagine. I will go to Ally bank for any of my other needs in the future.
I am a relatively new customer of Ally, but was drawn to their high-yield savings and high-yield 12-month CD that is not rivaled by any other online banking service. I feel that online-only banking is becoming popular in the digital age, and Ally is securing their spot as the most transparent and fruitful service among the rest. I have a 1.05% savings fund with Ally, significantly greater than the 0.03% I was receiving from a big institution. Additionally, their 1.35% CD cannot be matched. The mobile app is smooth and uses fingerprint technology that makes me feel that my funds are secure. I expect to stay with Ally for all future savings/CD funds, and possibly moving my checking account to one of their 0.10% APY services.
Ally bank is fine for direct deposit banking only. For the Almost 2 years I have had my account HOLD every check I make by mobile deposit is held for 10 days. Then I am charged $25.00 over draft fee, due to them holding my paychecks. This is not the first paycheck but the check from the one employer has been over a year. They are not greatest bank ever. More like better than some. This bank account gives you a little interest other than that is is the same as buying a prepaid credit card.
It took a year for me to be able to use my card and check my information online and I have 3 degree's in computers.
Ally's "no-penalty 11-month CD" motivated me to be a customer and I like their 24/7 live customer service. However, some of their agents, including technical team members are still providing erroneous information. Some other hard lessons I learned:
- Customers cannot set up "custom" alerts on CDs in spite of what multiple agents claimed.
- Customers must open a second Ally account and keep it active in order to qualify for speedier disbursement of funds via wire transfer or ACH.
- CDs can only be funded one time. I was initially informed that CDs can be funded from multiple external accounts within the 30-day window. In reality, funding a CD from numerous sources must be deposited in a separate Ally account then transferred to the new CD in a single transaction. (Again, a separate Ally account must be opened.)
- There are periods when funds do not earn any interest.
- I noticed that when I agree to complete a customer satisfaction survey prior to being transferred to an agent, and subsequently the agent was not able to answer my question or resolve my issue, I am disconnected and unable to complete the survey. Subsequently, I learned that bonuses are awarded each month to agents based on their survey evaluations; the latter also impact their performance reviews.
I have a savings account with ALLY Bank and I like how competitive their rates are. They make sure their clients will always get the best interest rates to maximize our profits. They also perform one day bank transfers to other bank accounts outside of ALLY. There are NO fees for these transactions! I have never had any issues with this bank. The only time I had to contact them was when I forgot my log-in and the customer service rep was extremely nice and professional.
Working with Ally is almost always easy. The web interface allows me to do pretty much everything I need to do with no hassle and no waiting. Opening new CDs and closing existing ones is a breeze.
The checking and savings rates are generally quite competitive. The 11 month no penalty CD has a rate above the savings rate often enough that I find I keep very little in savings. When the no penalty rate increased, I was able to close one CD and open its replacement in less time than I've spent writing this review. To my great pleasure, the CD rate went up again a few days after I opened a CD and it automatically updated to the new rate. Had it not, it would have only cost me a couple minutes to fix it.
When I've needed to talk with a CSR, they've been available with a very short wait and generally quite able to help. The one thing that is troublesome for them is figuring out how to order duplicate (carbon copy) checks. Luckily I don't use too many of them so I don't have to suffer through this too often.
The ATM card allows alerts. I generally don't use it, so I want to be alerted of its use. At the one place that I do use it, I find that my phone is alerting me of the purchase before the receipt finishes printing. I have made a couple international trips. In the UK I tried to use an Allpoint ATM and my transaction was denied. I don't know whose fault that was and it really wasn't a big deal. In Spain I didn't bother hunting for an Allpoint ATM and was able to withdraw without hassle with a 1% exchange fee.
After the whole Wells Fargo fiasco with customer service agents creating false accounts, I started looking for an alternative and I found one in Ally Bank. My last Internet only bank was Ing, which I liked but if was lacking. Now with improved technology and faster internet connections, Ally Bank provides everything I need. Calling is great, and if I choose to chat then that is also a great way to get great customer service. Transfers don't take weeks like it's use to with Ing and there are a lot of banks of on their network that don't charge a fee for ATM use. I love them, and now that I paid off my car with Wells Fargo I can cut the cord completely.
I started using Ally bank after receiving a small inheritance and I wanted to try using a different online only bank. I like to use a credit union for loans and online banks for deposits. Ally had the best rates at the time and I had heard of them because I live in Detroit. Setting up the account was very easy and hassle free and I LOVE their online wait timer for customer service reps via telephone(although it was sometimes a little generous). They also didn't hold deposits as long as some banks I had used in the past. The website was my only hangup, it was difficult to find the routing number but a bit too easy to find my account number, although that may be my paranoia at it getting compromised.
I have an Online Savings account with Ally, and I have been a customer for 3 months now. I was accepted for a new account within minutes of my application. I was able to join with my initial deposit of $50. I found their login process and account screen very easy to use and interpret. Once my total balance equaled $100, I immediately began receiving an interest rate of 1.05%. Interest is compounded daily, and deposited in your account monthly. I also was happy with the fact that you can transfer amounts from your Ally account to another bank account up to six times per statement period. It takes a few days for transfers to go through. Overall, I am satisfied with Ally as a convenient Online Banking solution.
I have been a customer of Ally Bank for about two months now. I have a savings account and the interest rate is one of the best available when you have a small balance. Setting up the account was very easy. I was able to make a deposit directly from funds in another bank account and the whole process only took a couple of days. While I primarily just add funds through direct deposit (this is intended to be an emergency savings account), I like that I can deposit checks with my phone. I didn't qualify for a checking account, due my credit rating. This makes it difficult because I can only access my money through a wire transfer to another account, which costs me $20 and can take one business day. I would like to have faster access to my cash with no fees.
I have been banking with Ally Bank for five years now and I love it. This bank is the true definition of online banking which values customer service. The bank has no physical establishment where I can go to inquire something but they have an excellent online platform which caters to all my needs. Once I had to travel to Africa and I needed some emergency money while there. I went to an ATM and to my surprise I could withdraw money. This was amazing and I was really happy. Whenever I have problems with my debit card I can just call customer service and they are happy to help me. This bank is always prompt in renewing my debit cards before they expire. I love the efficiency of this bank and I would not trade it for anything else.
I thought I previously wrote a review but maybe not.
Poor rate for Checking and money market. Better for Savings. Love the no penalty CDs. They are a recent invention paying 1.5% versus 1.15 for the regular savings.
Its SLOW to log in or sign in and I sometimes got error codes that they couldn't explain. Fairly easy to work around but still.
And, like most places, they can be down in the wee hours.
Limit of 6 transfer outs per savings account but you can have lots of savings accounts. There is a fee if you go over 6. They waived my first & only one.
I have been a member/user of Ally for about 5 years now and have never had a real issue with them. Initially I was attracted by their good rates on CD's however over time I have become less and less impressed with them in that regard. That said I have never had a bad experience with them and when I have needed assistance their technical support and account folks have been very helpful. I have moved all my banking over to them from one of the big banks and have never regretted it. Managing my accounts has been easy, finding competetive products that meet my investment goals are easily available. All in all I am a satisfied customer who is pleased with the product offerings and would encourage people to check it out
1.05% interest on savings accounts should say it all! Some banks offer higher interest but you have to jump through many hoops. At Ally you don't need to do anything. No minimum amounts, No amount of purchases needed per month. .10% on checking is one of the best around as well. And $10 monthly on ATM fees is a great plus as well if you cant find a free ATM. They do have 43,000 free ATMs across the country. Customer service is also top notch, any time I had a question or concern, they were able to take care of me. Stress free.
After many years of banking with traditional banks, I decided to try an online bank hoping to save some cash. I admit I probably didn't do much research, but I decided to open an account with Ally. On one hand, while I Was able to accomplish saving money on fees (the fees at my regular brick and mortar bank are insane), I actually am not sure it was worth it. The customer service at Ally leaves much to be desired. For an online bank, this is terrible because you have to rely on the customer service on the internet or the phone. If you have a problem with your regular bank, you can just visit a branch and they're usually able to help. All in all, Ally is only good until you have an issue. If you have an issue, you're absolutely in a mess.
I was worried at first about using an online bank because I didn't know if they were trustworthy. Reading reviews for Ally put my mind at ease about that, and so I decided to try them out. They have a free checking account with no minimum balance, so it seemed easy enough. And it was. I signed up and deposited my money via the extremely easy to use check scanning with their mobile app, and I've been using them ever since. Connecting other sites and services to my Ally account was easy too, which is a huge plus, because I hate having to input routing numbers and account numbers every time I want to interface with another site. With Ally I just have to log in with my username and password and I'm good to go. And their mobile app is really secure too, with a fingerprint option so that nobody can get into the app but me. Their customer service has been amazing, with both chat and phone available, and I've used both with no problems. I definitely don't regret using Ally.
I have a savings account, Roth IRA, a couple of CD's and an investment account originally opened through TradeKing. I can access all accounts open new products, transfer money between other banks all with no issues. I haven't had to call representatives for assistance since the website is so easy and executes flawlessly.
If you're okay with not having an in-person bank, you will not be disappointed with Ally. Their network of ATMs for you to use is vast, so you should never have a problem with cash withdrawals. Customer service is great, interest rates are competitive... everything I need out of a bank is supplied by them.
Fantastic and easy to use on-line banking website to open and close accounts, chat with customer service people, etc. HOWEVER, beware that it can be very difficult and cumbersome when it comes to getting Ally Bank to process your IRA Direct Transfer Request to move your IRA funds to another bank or CU to take advantage of better CD rates. For example, Ally Bank REFUSES to accept from the sending bank an IRA Direct Transfer Request in DocuSign form with a electronic signature by the IRA account owner. They require a handwritten signature from the IRA account owner.
I have had a great experience banking with Ally. I was at first hesitant at using an online bank that I could not track down if something went wrong but banking with Ally I found a ton of positive reviews and that really helped comfort me. The experience I have had has been solid as I use it to store some extra cash in my savings account that I am saving up for a trip. I don't have to look at the amount and just have to wire the money there every month and the rest is taken care of. If I login to my account I can check my balance and do everything that you would be able to do at a bank. I love using Ally.com.
My wife and I have been banking with Ally Bank for 4 years now. It was a little intimidating when we first made the switch because there is no physical bank, but it has never been a problem for us. Anytime we need cash, we can use any ATM and the fees are refunded to us each month, which is a plus. Also, checks are free to order. Ally's Bill Pay system is also very easy to use and is very clear about when the payment will be made so that there is no confusion or late bills! Anytime that we have needed to call Ally's customer service the wait has been under 3 minutes and the representatives are always very kind and helpful! Whenever we have a check to deposit it is very easy to just simply take a picture of the check and the bank deposits it for you. Very simple and efficient without the hassle of having to go to a physical bank!
I have an online savings account at Ally. They are an online-only bank so it is perfect for me as I do not have to be near a physical branch. The 1% APY is one of the largest interest rates you can earn on a savings account, especially compared to my home bank where I have other checking and savings accounts. The customer service is highly responsive due to its nature as online-only and their mobile banking is easy to use. I do about 95% of my banking on the Ally app and the other 5% on my laptop computer on a web browser. I rarely need to access my savings account, but I like how Ally is accessible everywhere on all my devices and earns a fair amount in this current rates market.
A couple weeks ago,I made a deposit to my savings account. The deposit was somewhat large and important. A couple days later, I checked to see if my deposit was cleared and in my savings account. The deposit was not there yet so I called an Ally customer representative to see what the problem with my deposit was. The representative was very helpful and respectful. I was having a bad week so I was not very respectful and was a bit rude with her. She looked up into my account and noticed that I had typed my account number wrong. We went through every step and gave her my correct account information. Two days later the amount I deposited was sitting in my savings account. I have been a customer with Ally for two years now and all that I can say is that they have the best customer service I have had to deal with. I really recommend Ally bank to everyone.
I have been a banking customer with Ally for about 6 years. The customer service has been great and the representatives are always very friendly and helpful. I like the ability to chat and email a bank rather than sit on a phone and be on hold. Emails are responded to within a matter of hours and chat features are always answered real-time. I had reservations about using an online-only bank; however, Ally made the process very simple and easy to use. I am able to check my accounts very easily, make electronic deposits, and they partner with traditional banks to withdraw funds. I also took out a couple CD's electronically and it was also very easy to do. The most unique thing for me was using the electronic signature feature, but that was also very simple and straightforward. I recommend others use online banks too for their ease-of-use and lower fees than what you get at traditional banks. Loans have lower interest rates and savings accounts pay a higher interest rate. There really isn't anything they cant do at Ally that they can at a physical branch. It is amazing how everything can be done electronically.
Ally Bank was a breath of fresh air for me. I was tired of getting run around and hassled by the brick and mortar financial institutions and ultimately ending up with something I did not really want or prefer. Ally Bank's investment rates were so significantly better than the traditional banks' rates that it was not even funny. I also had no problem at all setting up checking and savings accounts.
But, and this is a big but, there is something to be said for having a bank you can walk up to. Shortly after opening my account with Ally, my identity was stolen and I had to spend a great deal of time and effort getting that problem rectified. My data breach had nothing whatsoever to do with Ally but the simple act of physically talking face-to-face with a financial representative would have been more reassuring and Ally could not provide that.
I have had a checking account with Ally Bank for several years now. I initially signed up because fees with my previous brick-and-mortar bank were getting out of hand, and I have not regretted it once. Not only do they not have any monthly or annual fees for having my account, they actually pay me a small amount of interest. It doesn't add up to much, but it's good for today's rates. I was concerned about the possible difficulty of accessing cash without any physical locations, but Ally does not charge any fees to use an ATM, and additionally will automatically reimburse the fees charged by ATM operators up to a few dollars. Their overdraft policy is also unusually generous, and they offer some other great perks. I couldn't be happier with this service and can't see ever switching back as long as they keep it up.
I believe that Ally Bank is the best online bank ever created. This bank has great customer service and it continues to be there for what I need. This bank is always quick to respond to all of my needs. Ally also has low fees and they transfer funds between my other bank accounts very quickly. I've been with them for about 2 years now and I have loved every minute of it. I was sick and tired of the delay and poor customer service of the big banks like Bank of America and BB&T so I decided to switch.
I have a savings as well as checking account with Ally. They have some of the best rates available on the market. Transferring money into and out of the accounts has never been an issue. The only thing I miss is an ATM presence but they do allow you to go to any ATM machine and the fees you incur will be refunded at the end of the month. The mobile application is very intuitive and easy to use, never had any crashes of problems logging in. When I did have an issue, there is a timer that shows the average wait time, the representative that answered my call was courteous and provided me with the information I needed. Thanks again for a great product/service.
I switched to Ally mostly to lower my fees and try to earn a little better interest rate on my money. The experience has been nothing but positive. I have avoided many of the fees that my traditional bank required. They are good about reimbursing transaction fees if you use an atm out of their network. Also, I was given checks completely free, compared to my old bank where I had to buy them. Their online banking system is very user friendly. It is easy to transfer funds to other accounts online. I was nervous at first to try an online bank, but I am really glad that I gave Ally a try.
I've not run into any problems from Ally. Their customer service is amazing. And their ATM fees are non existent, they will actually pay me back at the end of each month up to 10 dollars for ATM fees if I was unable to use their recommended ATM. But they do have a certain ATM that is abundant all over america that won't charge Ally customers any money for use of their ATM. So they've been great, I'm so glad I decided to give them a try! I would personally highly recommend anybody who's wanting to save money, especially if they don't have to use a branch location.
I use Ally's online banking services. I have been using it now for a little over a year. During that time I have been quite impressed by the services I have received. On several occasions, I had to contact the bank's customer service via telephone. I was very impressed by a couple factors - first, the wait was very short - I've never had to wait more than a couple minutes to speak with someone. Also, I've always spoken to a live representative who was very friendly, quick, and thorough in assisting me. Also, I have an app on my phone that allows me to access my services. The app is well laid out and is easy to use and understand. The website is much like the app, and is quick and easy to understand. I also feel that the information I give on the website and app are secure. I would highly recommend this bank to anyone who is looking for an online solution to their banking needs.
I originally joined Ally because of their no minimums and no monthly upkeep fees. However, I have grown to love it. I have gone from a basic interest checking account to also include savings and an IRA. The setup was simple but thorough, and transfers between accounts are instant. I even got some free checks and a no-monthly fee debit card in the process.
Deposits have been simple. Checks have a 'take a picture' feature, and it is very paypal friendly for electronic deposits. Being I never deposit cash, this system works great for me (though there are instructions on how to do so if needed).
Customer service is amazing, too. My longest wait time ever was about two minutes, and they are very customer friendly. One time an online shop decided to use my debit card on file to pay a subscription and it threw my account into a negative despite the fact the deposit was already processing beforehand. The staff looked over the situation and waived the overdraft fees, and they were incredibly friendly and helpful in the process. It's a good bank for people who need a reliable bank and no fees or minimums to juggle.
Initially upon getting an account with Ally I was a bit concerned. The bank doesn't really have any actual physical locations. Can I really go without having a physical location? Absolutely! I initially opened up a Money Market Account and Savings because the interest percentages were the best on the market. In addition I got another checking account and have been banking with them since 2008 happily and with no issues. Through the years I've had my account I have found many advantages I couldn't get per se at your traditional bank. I love the fact that all your ATM fees, if charged are refunded once a month. I have 24/7 access to customer service and not only are they simply phenomenal and understanding. I feel like I can really make an actual quick 5 minute call instead of having to jump through hoops and hoops of prompts to get to a single person who than transfers me. I don't think I have ever been transferred to anyone when calling Ally. Lastly I want to mention the mobile app. I love that I can access the mobile web page and/or use the mobile applications. My fear of not having a bank locally for deposits was relieved when Ally chose to do their mobile deposits. It's super simple and easy and sets your expectations on when you deposit something when to get a response (which you get emailed if it has been accepted or if there are any issues) along with when to expect the deposit as long as it clears! Online bill pay is simple and also is cut and dry stating when to expect the withdrawal/payment to be received by your bill payer. I highly recommend Ally with pride.
I created an account with Ally Bank because of their competitive interest rates for savings account and because the traditional bank I used for checking had paltry rates. I was able to create the account and transfer the initial balance from a checking account with another bank into this savings account. I have also been able to set up re-occurring transfers, automating my savings. I have not had to interact with their customer service department at this time, but have found their site to be user-friendly. I also have online statements. Overall, a very positive experience and excited that there are still savings accounts with decent interest rates.
I use Ally for our primary savings account. I can transfer this money into a checking account, then use my Mastercard debit card to pay at checkout or withdraw cash from ATMs. I can even cash checks using the camera on my phone and the Ally Bank app. It's all really very handy.
Rates are reasonable and fees are pretty much nonexistent. There are free ATMs all over town and Ally will reimburse you for fees charged by other ATMs (up to ten dollars per month).
I'm really quite satisfied with Ally and expect to bank with them far into the future. I would definitely recommend them.
Ally bank has been an excellent resource and bank and the interest rates that they offer for their savings accounts makes them stand out from their competition. Their customer service is also exceptional. There was two instances in particular in which I had unknown fees like an overdraft fee. I called them for clarification and they ended up removing the fee from my account. Their customer service is excellent and they are always there for support regarding any banking or loan questions that you may have. I have several family members that also do most of their banking with Ally and have found them easy to work with and very competitive with the interest rates they offer. Currently, I have a Money market, checking account, and savings account through Ally and I have also been considering opening up a CD.
Ally has impressed me so far. I have been with them for about a year now. Their checking/saving account is a no BS account with no confusing fees and a small annual yield of 1%(in my case.) I have had 2 issues with the account receiving an overcharge fee, of $25, which they removed for me. They didn't have to do that but they did it anyways. I would recommend this bank to anyone looking for a no BS online bank they can trust.
As you would expect with an online bank, the web and mobile services were top notch and much more user friendly than traditional stone and mortar establishments. You can tell that since the emphasis is for online service from the get go, they make sure the offerings on their website are easily accessible. I also liked that the bank reimburses you every cycle for checking account maintenance fees. I have yet to find a traditional bank that is willing to reimburse for checking account service fees and in this instance Ally Bank stand out from the rest. The only issue I have is customer service, if you want to meet face to face, you cannot.
Being an entrepreneur, I needed a bank that is flexible and I could work with no matter where I was. Ally has filled those needs for me. By not having brick and motor locations they are more flexible and pass the savings on to use the customers. It is the only bank that I found that offers a savings account that gives me 1% annual interest and a checking account with .1% interest. They are proactive when watching out for fraud and I have never had a problem dealing with the customer service. They reimburse you for all ATM fees, which is a must for me because I use ATMs religiously. All and all Ally is just a great bank thank is changing the way the bank industry does business.
I have never been more thrilled to work with a bank that cares so much about their customers and really focus on what they do for their customers. Ally is always readily available to speak on the issues facing their customers. I have never waited for more than 3 minutes to speak to a real, live person. I always am able to get through quickly and get to the right resource. With other banks, its always a wait, even to talk to a rep at a branch it would take minutes. They also offer one of the most competitive rates on interest for their customers. Its a great value to have when it comes to casual banking. I think that everyone should take a look at ally today.
Around a year ago I decided to switch to Ally Bank for my savings account. They offered some of the most competitive interest rates at 1% for the savings account. The customer service experience was fantastic, as customers we have the ability to instant message with their customer service team. With this tool I was able to get all of my questions answered a lot faster than I have in the past with other financial institutions. Also, the banks website is easy to navigate and they are able to quickly move money between my savings account I hold there and my other accounts I have spread out over other financial institutions. The reason I chose Ally was for the 1% interest rate on a savings account, but I was surprised and very pleased with the customer service and other benefits I received.
Ally is one of the best online only banks out there. Despite the fact that there are no brick and mortar locations, this is the best bank I've ever had. I actually am a consumer lender for another bank and still maintain an account with Ally. There are NO maintenance fees, the app is amazingly well designed and streamlined. I can deposit checks easily. Their funds availability policy is readily accessible online, as well as their ACH cutoff times. Most banks (the one I work at included) go to great lengths to not exactly hide this information, but at least do the bare minimum to make it accessible. Also, a 1% APY on a savings account is about the best rate you'll find anywhere, at least on smaller checking accounts. Can't say enough good things about Ally. The app is so well designed that I have honestly never had to call customer service. If you're a responsible consumer and mostly rely on direct deposit and your debit card, you really don't even need another bank.
I have really liked using Ally Banking thus far. Any time that I have ever had an issue, I have been able to talk to a customer service representative promptly and they have always been super helpful. I have also been very happy with their Savings Account interest rate. I know it doesn't seem like a lot, but getting 1% back is definitely a lot more than most other banks. One thing that I really enjoyed about Ally is that I had an issue with Identity theft. Someone had tried to access my bank account from another state or country. I immediately got a text message from them that my account had been closed and a representative called me within 10 minutes to assure me that everything was okay and that my account was closed.
I began using Ally Bank a year or so ago. I wanted something that I could easily keep track of my earnings and not have to worry about anything. Ally gave me all this. The best part is, there are no fees associated with my account. Account set up was quick and easy, I had my account and routing number as soon as I completed my form. My debit card showed up about 3 days later. When I transfer money into Ally, the money is there by 4am the next day. I honestly have never had a better banking experience. I love the fact that I can deposit checks from the app on my phone, I haven't had to call customer service yet, but I'm told it's one of the best customer services around. I was really nervous about getting an online bank account, but to be honest, I'm sad that I didn't do it years ago.
I have been banking with Ally, among other banks, for several years now. I was simply looking for a place to park some liquid cash and earn anything other than 0% interest. For a nationally available bank, Ally is about the best you can do. I enjoy a 1% interest rate on my online savings account and have great flexibility with withdrawals, additions, transfers, etc. There are no hoops to jump through or deposit requirements or average minimum balances. I have never had to use customer service because everything has been so simple. The Ally mobile app is also very user friendly and meets my standards for a modern app. Additionally, broad ATM presence and I have never been charged an ATM fee. No issues here. Great bank.
I only use the account for saving, checking and a credit card transaction account. It has been a pretty good experience so far, I really enjoy the online component because it prevents the need from travelling to banks. The agents have been very helpful and nice in the process, but it was pretty hard to use their online website at first. I have some savings money for my future expenditures for college. I always pay my credit card bills on time and there is no overdraft fee for me because I know a personal relative in the institution. As well, there have been no stupid fees, so I am pretty happy for that.
I have been banking with Ally Bank and so far my experiences were overwhelmingly positive comparing my conventional bank. I own Savings accounts and CD through Ally. I have more than one savings accounts and their annual percentage yield is from 0.85% to 1.00% which is the most I have gotten so far. My initial starter savings of just 20 USD gave me 0.01 interest within 2 months which is compared to my other bank was unbelievable. My 3 months High Interest CD yields right now about 0.35% which I also found outstanding given that I only invested a 1000 USD. There is no fees connected to handling the account and there is a very handy mobile app that is easy to use on the go. I also received physical cards connected to my savings accounts on which I can make withdrawals without fee. I have not yet tried to withdraw money in this way from my account but making online transfers are very simple. Transferring money from a different bank takes about 3-5 workdays which isn't too bad. The live online chat help is available if I have questions but everything is clear and straightforward on their website.
I have been banking with Ally Bank, off and on, for many years. I started banking with them when they were GMAC Bank. After they were sold, they renamed themselves as Ally Bank. During that time, I had several CDs with them. I had no problems with them through the transition as they honored the terms of the CDs. Once the CDs matured, I was able to transfer the balances to my local bank.
Back in 2012, Ally Bank offered some attractive rates on 2-year CDs so I purchased 3 CDs for $2000 each a few months apart. I renewed them on 2014, and they gave me a .25% adder on top of the CD rate just for my loyalty. I cashed them in the Summer of last year and had no problems with the transactions.
This Fall, Ally Bank offered a 1% interest rate on their on-line savings account. I decided to open a savings account with them as the highest rate I have seen on a "brick and mortar" bank was .20% and on-line bank had been .95%. I made a deposit last November and have been periodically adding to the savings account since then.
In short, I have been banking with Ally Bank for several years and have had no issues with their service and performance.
I've used Ally banks for the past year, and I've had a great experience so far. They are my main bank that I use for my everyday banking (checking, savings), and I love how connected they are digitally speaking. The app that they provide is easy to use, and the wait time between a deposit from my brick and mortar bank and money being available is excellent for an online bank (3 business days). My experience with customer service representatives were that they very understanding and handled any situations promptly, I recently had an issue with a check I deposited. I like the feature of being able to name my accounts whatever I want so that I always know what they are used for at a glance, this is perfect for a person like myself with multiple checking and savings accounts. Their savings and checking APY rates are very competitive and almost double what most banks offer. The debit card connected to your checking account offers rewards, unheard of these days. You cant lost with this online bank, I would rank it above and beyond most regular banks.
I have opened a savings account with Ally bank about a year ago. The main attraction was a one percent interest rate which is way more than my accounts in other (brick and mortar) banks yield. Opening account was a breeze. No fees, and i was able to transfer money from my checking account in a different bank pretty much right away. Both website and mobile app give me full control over what i want to do. I have monthly deposits scheduled and so far no issues encountered. I have also used Ally savings account to fund my Stash account, also with no issues. You only get 6 free transactions a month (unlimited deposits) , but considering that this is a savings and not a checking account, it works for me. Overall, i am very pleased with the service i receive from Ally Bank.
I have banked with Ally Bank for over 2 years now and it has been a great experience. I have found that the customer service is excellent and is available 24/7, which has been very convenient as I do a lot of traveling and have often needed the representatives at random hours of the night. The only issue I have ever had with the bank is that there is no way to deposit cash, but this is often found with online banks. The interest rates are higher than any banks I have banked with previously and there are no fees. The bank even reimburses you for ATM fees (up to a certain monthly limit) if you have to go to another bank's ATM. As a young adult, this has been one of my first banking experiences by myself and I have found it to be very user friendly and accessible. Overall, I would and have recommended Ally to my friends.
Not many banks offer 1% interest on their savings without having to jump through hoops. Ally does! Customer service is also top notch. They have a wait timer on their website. And the wait has never been longer than a minute when I had questions. Bank transfers have also become easier in 2017. Only taking 24 hours to transfer money to other institutions. It use to take 3 days.
I have used an Ally high yield savings account. It was simple to set up and I was able to do so completely from their website. It was easy to set up automatic transfers to and from the account. I was able to get a good return on the savings accou