text: Banks having become arrogant with little being done to appease customers when the bank makes mistakes....RBC issued a credit card without our consent and after 6 months of  RBC denying they did anything wrong they finally admitted that a mistake was made but did nothing to compensate us for the impact or for wasting our time to correct their mistake.  
  
  The FCAC needs to control these banks, impose heavier fines and increase regulations as a result of bad behaviour and this will inhibit growth.
  
  Time to sell.