text: The customer service at The Bay is execrable, and since they bought Saks, the once great service at Saks has disappeared.
  
  During the Christmas season, Saks had customers on hold for up to 20 minutes. The Saks store on Queen never answers their phone. I called Saks in the US when no one in Toronto answered the phone in any department and was told jokingly to check the lost and found for staff.