text: I have been fervently promoting #ZilleMustFall on the basis of her position up till the apology conference; now I believe she deserves another chance to redeem herself. Why did I make this apparent U-turn? Because, anyone who knows her, knows how utterly embarrassing this massive climb-down was for her. It is a pity how little empathy exists among the many people who claim this was a farce. Try putting yourself in her position, knowing all that you know about her. Imagining sitting right next to your boss who repeatedly tells the millions of people watching (or even just the few dozen in the room) how you cocked up. I shiver! But I must qualify my satisfaction by saying that she, and most politicians (most people) don't truly understand how to apologise. They always add some sort of qualification. The people to whom the apology is due, are not particularly interested in the apology per se; all they need is for the offender to show they genuinely understand how wrong they were.