ticket_id stringlengths 10 10 | customer_id stringlengths 10 10 | created_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00 | resolved_date stringdate 2024-01-01 01:00:00 2024-11-03 00:00:00 ⌀ | resolution_time_hours int64 1 168 | issue_type stringclasses 10
values | priority stringclasses 4
values | status stringclasses 4
values | assigned_to stringclasses 900
values | satisfaction_rating int64 1 5 |
|---|---|---|---|---|---|---|---|---|---|
TKT0099400 | CUST725911 | 2024-08-03 00:00:00 | 2024-08-08 16:00:00 | 136 | product_quality | medium | resolved | AGENT659 | 3 |
TKT0099401 | CUST973854 | 2024-06-20 00:00:00 | null | 29 | order_tracking | medium | escalated | AGENT246 | 5 |
TKT0099402 | CUST593561 | 2024-09-04 00:00:00 | null | 67 | technical_support | medium | escalated | AGENT452 | 3 |
TKT0099403 | CUST253092 | 2024-09-30 00:00:00 | 2024-10-02 21:00:00 | 69 | delivery_delay | high | resolved | AGENT164 | 2 |
TKT0099404 | CUST632053 | 2024-09-29 00:00:00 | 2024-10-05 03:00:00 | 147 | payment_issues | low | resolved | AGENT893 | 3 |
TKT0099405 | CUST803003 | 2024-04-25 00:00:00 | null | 22 | cancellation_request | low | resolved | AGENT640 | 4 |
TKT0099406 | CUST133265 | 2024-05-10 00:00:00 | 2024-05-13 08:00:00 | 80 | cancellation_request | low | resolved | AGENT459 | 4 |
TKT0099407 | CUST997739 | 2024-07-22 00:00:00 | null | 47 | general_inquiry | low | resolved | AGENT243 | 3 |
TKT0099408 | CUST981770 | 2024-09-20 00:00:00 | 2024-09-26 10:00:00 | 154 | account_issues | critical | escalated | AGENT329 | 2 |
TKT0099409 | CUST834981 | 2024-04-23 00:00:00 | 2024-04-28 13:00:00 | 133 | cancellation_request | low | resolved | AGENT881 | 3 |
TKT0099410 | CUST997151 | 2024-02-29 00:00:00 | null | 140 | account_issues | low | pending | AGENT655 | 3 |
TKT0099411 | CUST581082 | 2024-05-30 00:00:00 | 2024-06-02 22:00:00 | 94 | refund_request | medium | pending | AGENT858 | 3 |
TKT0099412 | CUST491829 | 2024-07-20 00:00:00 | 2024-07-25 23:00:00 | 143 | cancellation_request | medium | resolved | AGENT454 | 5 |
TKT0099413 | CUST441749 | 2024-07-26 00:00:00 | null | 76 | technical_support | low | resolved | AGENT410 | 4 |
TKT0099414 | CUST883895 | 2024-05-25 00:00:00 | 2024-05-26 10:00:00 | 34 | cancellation_request | low | resolved | AGENT570 | 4 |
TKT0099415 | CUST598320 | 2024-06-01 00:00:00 | 2024-06-04 19:00:00 | 91 | delivery_delay | critical | pending | AGENT898 | 1 |
TKT0099416 | CUST984045 | 2024-04-16 00:00:00 | 2024-04-20 05:00:00 | 101 | general_inquiry | high | resolved | AGENT627 | 3 |
TKT0099417 | CUST791473 | 2024-10-02 00:00:00 | 2024-10-04 04:00:00 | 52 | delivery_delay | high | resolved | AGENT457 | 5 |
TKT0099418 | CUST168760 | 2024-01-04 00:00:00 | 2024-01-07 23:00:00 | 95 | product_inquiry | medium | pending | AGENT966 | 3 |
TKT0099419 | CUST773152 | 2024-06-13 00:00:00 | 2024-06-13 05:00:00 | 5 | order_tracking | low | resolved | AGENT511 | 4 |
TKT0099420 | CUST368989 | 2024-02-04 00:00:00 | 2024-02-04 01:00:00 | 1 | product_quality | low | resolved | AGENT321 | 3 |
TKT0099421 | CUST439640 | 2024-10-24 00:00:00 | 2024-10-27 03:00:00 | 75 | general_inquiry | low | resolved | AGENT897 | 2 |
TKT0099422 | CUST794403 | 2024-05-10 00:00:00 | 2024-05-15 18:00:00 | 138 | payment_issues | medium | pending | AGENT714 | 5 |
TKT0099423 | CUST941476 | 2024-09-02 00:00:00 | 2024-09-08 07:00:00 | 151 | technical_support | medium | escalated | AGENT428 | 5 |
TKT0099424 | CUST570428 | 2024-07-22 00:00:00 | 2024-07-29 00:00:00 | 168 | product_quality | low | resolved | AGENT125 | 2 |
TKT0099425 | CUST741464 | 2024-07-08 00:00:00 | 2024-07-12 01:00:00 | 97 | delivery_delay | medium | resolved | AGENT835 | 2 |
TKT0099426 | CUST462691 | 2024-01-02 00:00:00 | 2024-01-05 18:00:00 | 90 | general_inquiry | medium | escalated | AGENT223 | 4 |
TKT0099427 | CUST835752 | 2024-03-02 00:00:00 | 2024-03-04 00:00:00 | 48 | general_inquiry | low | resolved | AGENT783 | 5 |
TKT0099428 | CUST550143 | 2024-05-06 00:00:00 | 2024-05-08 07:00:00 | 55 | technical_support | high | resolved | AGENT778 | 3 |
TKT0099429 | CUST499517 | 2024-10-15 00:00:00 | 2024-10-19 19:00:00 | 115 | order_tracking | low | resolved | AGENT292 | 4 |
TKT0099430 | CUST294330 | 2024-01-19 00:00:00 | 2024-01-21 03:00:00 | 51 | product_inquiry | medium | resolved | AGENT769 | 5 |
TKT0099431 | CUST936912 | 2024-07-30 00:00:00 | 2024-08-03 14:00:00 | 110 | product_quality | low | resolved | AGENT155 | 3 |
TKT0099432 | CUST783244 | 2024-02-27 00:00:00 | null | 72 | product_quality | high | resolved | AGENT954 | 3 |
TKT0099433 | CUST233193 | 2024-01-01 00:00:00 | 2024-01-01 19:00:00 | 19 | payment_issues | medium | resolved | AGENT408 | 5 |
TKT0099434 | CUST315722 | 2024-06-14 00:00:00 | 2024-06-15 01:00:00 | 25 | account_issues | medium | resolved | AGENT143 | 3 |
TKT0099435 | CUST913314 | 2024-05-14 00:00:00 | 2024-05-18 10:00:00 | 106 | technical_support | high | resolved | AGENT109 | 5 |
TKT0099436 | CUST262896 | 2024-10-17 00:00:00 | 2024-10-19 22:00:00 | 70 | refund_request | low | resolved | AGENT902 | 4 |
TKT0099437 | CUST192702 | 2024-03-23 00:00:00 | 2024-03-25 23:00:00 | 71 | account_issues | low | resolved | AGENT874 | 3 |
TKT0099438 | CUST751273 | 2024-08-25 00:00:00 | 2024-08-29 00:00:00 | 96 | product_quality | medium | resolved | AGENT977 | 4 |
TKT0099439 | CUST454032 | 2024-10-02 00:00:00 | 2024-10-04 11:00:00 | 59 | product_quality | low | pending | AGENT860 | 2 |
TKT0099440 | CUST540228 | 2024-07-07 00:00:00 | 2024-07-10 18:00:00 | 90 | order_tracking | medium | pending | AGENT455 | 4 |
TKT0099441 | CUST891689 | 2024-09-27 00:00:00 | 2024-09-28 19:00:00 | 43 | general_inquiry | medium | pending | AGENT102 | 5 |
TKT0099442 | CUST342499 | 2024-10-03 00:00:00 | 2024-10-03 16:00:00 | 16 | technical_support | low | resolved | AGENT253 | 4 |
TKT0099443 | CUST706222 | 2024-04-23 00:00:00 | 2024-04-25 19:00:00 | 67 | refund_request | medium | resolved | AGENT256 | 5 |
TKT0099444 | CUST467633 | 2024-10-07 00:00:00 | 2024-10-12 07:00:00 | 127 | technical_support | low | resolved | AGENT657 | 3 |
TKT0099445 | CUST380018 | 2024-03-31 00:00:00 | 2024-04-06 07:00:00 | 151 | product_inquiry | low | resolved | AGENT490 | 4 |
TKT0099446 | CUST430903 | 2024-03-29 00:00:00 | 2024-03-31 20:00:00 | 68 | account_issues | medium | resolved | AGENT775 | 1 |
TKT0099447 | CUST766991 | 2024-07-05 00:00:00 | 2024-07-09 21:00:00 | 117 | product_quality | low | resolved | AGENT734 | 5 |
TKT0099448 | CUST178592 | 2024-01-18 00:00:00 | 2024-01-18 08:00:00 | 8 | refund_request | low | escalated | AGENT167 | 5 |
TKT0099449 | CUST280068 | 2024-03-25 00:00:00 | 2024-03-31 00:00:00 | 144 | general_inquiry | low | resolved | AGENT784 | 4 |
TKT0099450 | CUST422896 | 2024-07-10 00:00:00 | null | 76 | technical_support | medium | resolved | AGENT472 | 5 |
TKT0099451 | CUST524292 | 2024-09-11 00:00:00 | 2024-09-17 00:00:00 | 144 | general_inquiry | low | resolved | AGENT355 | 5 |
TKT0099452 | CUST618321 | 2024-04-23 00:00:00 | 2024-04-28 12:00:00 | 132 | product_quality | high | resolved | AGENT110 | 4 |
TKT0099453 | CUST744187 | 2024-10-18 00:00:00 | 2024-10-21 11:00:00 | 83 | order_tracking | critical | resolved | AGENT451 | 5 |
TKT0099454 | CUST356213 | 2024-02-18 00:00:00 | null | 16 | payment_issues | low | resolved | AGENT134 | 5 |
TKT0099455 | CUST730746 | 2024-09-08 00:00:00 | 2024-09-08 12:00:00 | 12 | technical_support | low | resolved | AGENT142 | 5 |
TKT0099456 | CUST149162 | 2024-06-07 00:00:00 | 2024-06-14 00:00:00 | 168 | cancellation_request | low | resolved | AGENT657 | 3 |
TKT0099457 | CUST249096 | 2024-04-08 00:00:00 | null | 97 | cancellation_request | low | resolved | AGENT371 | 2 |
TKT0099458 | CUST230228 | 2024-03-06 00:00:00 | 2024-03-08 11:00:00 | 59 | payment_issues | high | resolved | AGENT945 | 4 |
TKT0099459 | CUST278152 | 2024-07-18 00:00:00 | null | 37 | payment_issues | low | resolved | AGENT479 | 3 |
TKT0099460 | CUST710021 | 2024-04-21 00:00:00 | 2024-04-24 17:00:00 | 89 | delivery_delay | low | resolved | AGENT823 | 5 |
TKT0099461 | CUST120819 | 2024-08-07 00:00:00 | 2024-08-08 17:00:00 | 41 | general_inquiry | medium | pending | AGENT504 | 3 |
TKT0099462 | CUST876695 | 2024-06-21 00:00:00 | 2024-06-25 12:00:00 | 108 | payment_issues | medium | closed | AGENT634 | 5 |
TKT0099463 | CUST138893 | 2024-09-21 00:00:00 | 2024-09-25 01:00:00 | 97 | technical_support | high | resolved | AGENT171 | 2 |
TKT0099464 | CUST114735 | 2024-05-12 00:00:00 | null | 142 | product_quality | medium | resolved | AGENT139 | 5 |
TKT0099465 | CUST919960 | 2024-04-28 00:00:00 | 2024-05-03 02:00:00 | 122 | delivery_delay | high | resolved | AGENT346 | 5 |
TKT0099466 | CUST757897 | 2024-08-27 00:00:00 | 2024-08-28 18:00:00 | 42 | refund_request | low | resolved | AGENT121 | 2 |
TKT0099467 | CUST311028 | 2024-03-16 00:00:00 | 2024-03-18 23:00:00 | 71 | general_inquiry | medium | pending | AGENT923 | 1 |
TKT0099468 | CUST455610 | 2024-01-04 00:00:00 | 2024-01-04 01:00:00 | 1 | refund_request | medium | pending | AGENT549 | 4 |
TKT0099469 | CUST698962 | 2024-03-20 00:00:00 | 2024-03-23 06:00:00 | 78 | delivery_delay | medium | resolved | AGENT375 | 1 |
TKT0099470 | CUST935686 | 2024-01-20 00:00:00 | 2024-01-24 08:00:00 | 104 | refund_request | medium | resolved | AGENT676 | 4 |
TKT0099471 | CUST901992 | 2024-07-14 00:00:00 | 2024-07-14 14:00:00 | 14 | account_issues | medium | pending | AGENT650 | 5 |
TKT0099472 | CUST433624 | 2024-06-07 00:00:00 | null | 55 | general_inquiry | low | pending | AGENT583 | 5 |
TKT0099473 | CUST992136 | 2024-08-06 00:00:00 | 2024-08-06 07:00:00 | 7 | product_inquiry | medium | pending | AGENT725 | 5 |
TKT0099474 | CUST444452 | 2024-08-06 00:00:00 | 2024-08-09 07:00:00 | 79 | refund_request | medium | pending | AGENT648 | 3 |
TKT0099475 | CUST424812 | 2024-01-26 00:00:00 | 2024-01-31 06:00:00 | 126 | account_issues | medium | escalated | AGENT283 | 2 |
TKT0099476 | CUST226345 | 2024-09-03 00:00:00 | 2024-09-06 05:00:00 | 77 | cancellation_request | high | resolved | AGENT460 | 4 |
TKT0099477 | CUST875406 | 2024-04-21 00:00:00 | 2024-04-26 00:00:00 | 120 | order_tracking | medium | pending | AGENT366 | 1 |
TKT0099478 | CUST383658 | 2024-02-18 00:00:00 | 2024-02-24 13:00:00 | 157 | cancellation_request | medium | resolved | AGENT497 | 5 |
TKT0099479 | CUST299296 | 2024-09-27 00:00:00 | 2024-10-01 19:00:00 | 115 | product_inquiry | high | resolved | AGENT252 | 4 |
TKT0099480 | CUST759584 | 2024-03-28 00:00:00 | null | 156 | product_quality | medium | pending | AGENT315 | 5 |
TKT0099481 | CUST485065 | 2024-04-26 00:00:00 | 2024-05-02 03:00:00 | 147 | delivery_delay | medium | resolved | AGENT466 | 4 |
TKT0099482 | CUST399163 | 2024-07-18 00:00:00 | 2024-07-19 01:00:00 | 25 | general_inquiry | low | resolved | AGENT736 | 3 |
TKT0099483 | CUST222529 | 2024-08-01 00:00:00 | null | 67 | product_inquiry | low | pending | AGENT759 | 4 |
TKT0099484 | CUST239614 | 2024-02-26 00:00:00 | 2024-02-27 14:00:00 | 38 | technical_support | medium | resolved | AGENT725 | 4 |
TKT0099485 | CUST936441 | 2024-01-17 00:00:00 | 2024-01-19 18:00:00 | 66 | delivery_delay | high | resolved | AGENT356 | 5 |
TKT0099486 | CUST862890 | 2024-10-24 00:00:00 | 2024-10-27 05:00:00 | 77 | order_tracking | medium | resolved | AGENT840 | 1 |
TKT0099487 | CUST525070 | 2024-09-28 00:00:00 | null | 55 | cancellation_request | medium | resolved | AGENT620 | 4 |
TKT0099488 | CUST583598 | 2024-10-26 00:00:00 | 2024-11-01 10:00:00 | 154 | product_inquiry | low | resolved | AGENT224 | 1 |
TKT0099489 | CUST188028 | 2024-07-20 00:00:00 | 2024-07-21 03:00:00 | 27 | general_inquiry | low | resolved | AGENT915 | 4 |
TKT0099490 | CUST678580 | 2024-08-01 00:00:00 | 2024-08-04 13:00:00 | 85 | payment_issues | medium | resolved | AGENT752 | 4 |
TKT0099491 | CUST499463 | 2024-08-20 00:00:00 | 2024-08-25 12:00:00 | 132 | delivery_delay | low | resolved | AGENT136 | 4 |
TKT0099492 | CUST748922 | 2024-02-12 00:00:00 | 2024-02-16 13:00:00 | 109 | technical_support | low | pending | AGENT883 | 1 |
TKT0099493 | CUST231528 | 2024-08-09 00:00:00 | null | 164 | cancellation_request | medium | resolved | AGENT379 | 4 |
TKT0099494 | CUST509087 | 2024-02-02 00:00:00 | 2024-02-06 10:00:00 | 106 | account_issues | low | resolved | AGENT828 | 4 |
TKT0099495 | CUST531089 | 2024-10-22 00:00:00 | 2024-10-22 18:00:00 | 18 | refund_request | medium | escalated | AGENT761 | 5 |
TKT0099496 | CUST625506 | 2024-01-20 00:00:00 | 2024-01-25 14:00:00 | 134 | product_inquiry | medium | resolved | AGENT539 | 4 |
TKT0099497 | CUST547310 | 2024-10-03 00:00:00 | 2024-10-09 06:00:00 | 150 | product_quality | low | pending | AGENT913 | 5 |
TKT0099498 | CUST198010 | 2024-08-23 00:00:00 | 2024-08-29 02:00:00 | 146 | delivery_delay | medium | resolved | AGENT845 | 1 |
TKT0099499 | CUST602715 | 2024-05-02 00:00:00 | 2024-05-02 13:00:00 | 13 | order_tracking | high | resolved | AGENT138 | 4 |
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