ticket_id stringlengths 10 10 | customer_id stringlengths 10 10 | created_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00 | resolved_date stringdate 2024-01-01 01:00:00 2024-11-03 00:00:00 ⌀ | resolution_time_hours int64 1 168 | issue_type stringclasses 10
values | priority stringclasses 4
values | status stringclasses 4
values | assigned_to stringclasses 900
values | satisfaction_rating int64 1 5 |
|---|---|---|---|---|---|---|---|---|---|
TKT0099500 | CUST430780 | 2024-05-04 00:00:00 | 2024-05-10 18:00:00 | 162 | order_tracking | low | pending | AGENT236 | 3 |
TKT0099501 | CUST715817 | 2024-03-05 00:00:00 | 2024-03-05 22:00:00 | 22 | technical_support | low | resolved | AGENT191 | 5 |
TKT0099502 | CUST637465 | 2024-04-02 00:00:00 | 2024-04-04 06:00:00 | 54 | cancellation_request | medium | escalated | AGENT625 | 4 |
TKT0099503 | CUST528696 | 2024-07-26 00:00:00 | 2024-07-26 07:00:00 | 7 | general_inquiry | low | pending | AGENT994 | 5 |
TKT0099504 | CUST457736 | 2024-08-08 00:00:00 | null | 86 | product_quality | low | resolved | AGENT894 | 4 |
TKT0099505 | CUST828381 | 2024-02-19 00:00:00 | 2024-02-25 09:00:00 | 153 | cancellation_request | medium | resolved | AGENT313 | 4 |
TKT0099506 | CUST915538 | 2024-03-11 00:00:00 | 2024-03-14 05:00:00 | 77 | general_inquiry | low | resolved | AGENT570 | 5 |
TKT0099507 | CUST613577 | 2024-10-06 00:00:00 | 2024-10-07 09:00:00 | 33 | product_inquiry | low | resolved | AGENT290 | 5 |
TKT0099508 | CUST267278 | 2024-10-01 00:00:00 | 2024-10-07 11:00:00 | 155 | refund_request | low | closed | AGENT339 | 3 |
TKT0099509 | CUST879599 | 2024-03-27 00:00:00 | 2024-03-28 06:00:00 | 30 | general_inquiry | medium | escalated | AGENT403 | 3 |
TKT0099510 | CUST451961 | 2024-03-05 00:00:00 | 2024-03-08 14:00:00 | 86 | cancellation_request | high | escalated | AGENT318 | 2 |
TKT0099511 | CUST885809 | 2024-09-26 00:00:00 | 2024-10-02 05:00:00 | 149 | product_quality | low | resolved | AGENT347 | 5 |
TKT0099512 | CUST132553 | 2024-09-24 00:00:00 | 2024-09-29 10:00:00 | 130 | cancellation_request | high | resolved | AGENT603 | 4 |
TKT0099513 | CUST837825 | 2024-01-27 00:00:00 | 2024-01-31 23:00:00 | 119 | technical_support | medium | resolved | AGENT346 | 5 |
TKT0099514 | CUST748198 | 2024-03-09 00:00:00 | 2024-03-14 03:00:00 | 123 | delivery_delay | medium | resolved | AGENT837 | 2 |
TKT0099515 | CUST185513 | 2024-09-04 00:00:00 | 2024-09-06 08:00:00 | 56 | product_inquiry | medium | resolved | AGENT349 | 5 |
TKT0099516 | CUST543528 | 2024-03-17 00:00:00 | 2024-03-18 10:00:00 | 34 | product_inquiry | low | resolved | AGENT522 | 3 |
TKT0099517 | CUST683842 | 2024-09-06 00:00:00 | 2024-09-07 19:00:00 | 43 | payment_issues | medium | pending | AGENT143 | 5 |
TKT0099518 | CUST969755 | 2024-06-12 00:00:00 | 2024-06-18 00:00:00 | 144 | cancellation_request | medium | resolved | AGENT390 | 5 |
TKT0099519 | CUST894102 | 2024-03-17 00:00:00 | 2024-03-23 00:00:00 | 144 | cancellation_request | low | resolved | AGENT607 | 5 |
TKT0099520 | CUST163755 | 2024-10-15 00:00:00 | 2024-10-19 17:00:00 | 113 | cancellation_request | critical | pending | AGENT619 | 4 |
TKT0099521 | CUST747328 | 2024-05-14 00:00:00 | 2024-05-15 23:00:00 | 47 | cancellation_request | medium | resolved | AGENT863 | 2 |
TKT0099522 | CUST643355 | 2024-04-09 00:00:00 | 2024-04-11 20:00:00 | 68 | account_issues | medium | resolved | AGENT245 | 4 |
TKT0099523 | CUST291800 | 2024-06-10 00:00:00 | 2024-06-14 12:00:00 | 108 | order_tracking | low | pending | AGENT330 | 4 |
TKT0099524 | CUST927845 | 2024-07-26 00:00:00 | 2024-08-01 06:00:00 | 150 | cancellation_request | high | resolved | AGENT484 | 4 |
TKT0099525 | CUST728649 | 2024-03-26 00:00:00 | null | 37 | account_issues | medium | resolved | AGENT554 | 2 |
TKT0099526 | CUST618043 | 2024-08-11 00:00:00 | 2024-08-11 18:00:00 | 18 | account_issues | high | resolved | AGENT905 | 4 |
TKT0099527 | CUST992410 | 2024-05-07 00:00:00 | null | 123 | account_issues | low | resolved | AGENT550 | 3 |
TKT0099528 | CUST531416 | 2024-04-12 00:00:00 | 2024-04-12 04:00:00 | 4 | account_issues | low | resolved | AGENT667 | 4 |
TKT0099529 | CUST674722 | 2024-10-09 00:00:00 | 2024-10-14 17:00:00 | 137 | general_inquiry | medium | resolved | AGENT732 | 2 |
TKT0099530 | CUST146920 | 2024-09-19 00:00:00 | null | 105 | delivery_delay | critical | pending | AGENT738 | 3 |
TKT0099531 | CUST247991 | 2024-09-07 00:00:00 | null | 67 | delivery_delay | high | resolved | AGENT250 | 1 |
TKT0099532 | CUST927151 | 2024-08-25 00:00:00 | 2024-08-31 22:00:00 | 166 | order_tracking | high | escalated | AGENT694 | 4 |
TKT0099533 | CUST370595 | 2024-10-27 00:00:00 | 2024-10-27 03:00:00 | 3 | delivery_delay | low | resolved | AGENT752 | 3 |
TKT0099534 | CUST540787 | 2024-08-27 00:00:00 | 2024-08-31 03:00:00 | 99 | general_inquiry | high | escalated | AGENT143 | 1 |
TKT0099535 | CUST374008 | 2024-02-14 00:00:00 | 2024-02-14 07:00:00 | 7 | delivery_delay | high | resolved | AGENT140 | 4 |
TKT0099536 | CUST385097 | 2024-10-03 00:00:00 | 2024-10-07 15:00:00 | 111 | general_inquiry | medium | escalated | AGENT486 | 2 |
TKT0099537 | CUST474388 | 2024-09-13 00:00:00 | 2024-09-16 04:00:00 | 76 | payment_issues | low | resolved | AGENT939 | 5 |
TKT0099538 | CUST975079 | 2024-02-05 00:00:00 | 2024-02-11 22:00:00 | 166 | technical_support | critical | resolved | AGENT923 | 5 |
TKT0099539 | CUST964660 | 2024-06-09 00:00:00 | 2024-06-12 08:00:00 | 80 | product_inquiry | low | pending | AGENT796 | 3 |
TKT0099540 | CUST894053 | 2024-03-29 00:00:00 | 2024-04-03 20:00:00 | 140 | cancellation_request | medium | escalated | AGENT925 | 4 |
TKT0099541 | CUST573978 | 2024-08-10 00:00:00 | 2024-08-10 03:00:00 | 3 | account_issues | low | pending | AGENT392 | 5 |
TKT0099542 | CUST433230 | 2024-03-23 00:00:00 | 2024-03-25 21:00:00 | 69 | account_issues | high | resolved | AGENT525 | 4 |
TKT0099543 | CUST240063 | 2024-01-09 00:00:00 | 2024-01-15 23:00:00 | 167 | payment_issues | low | resolved | AGENT502 | 4 |
TKT0099544 | CUST716183 | 2024-09-04 00:00:00 | 2024-09-08 10:00:00 | 106 | refund_request | low | closed | AGENT661 | 5 |
TKT0099545 | CUST741268 | 2024-10-03 00:00:00 | 2024-10-08 10:00:00 | 130 | product_inquiry | low | resolved | AGENT558 | 4 |
TKT0099546 | CUST443617 | 2024-01-26 00:00:00 | 2024-01-29 23:00:00 | 95 | product_inquiry | low | resolved | AGENT505 | 3 |
TKT0099547 | CUST780808 | 2024-10-18 00:00:00 | null | 74 | product_inquiry | critical | resolved | AGENT670 | 4 |
TKT0099548 | CUST573683 | 2024-04-07 00:00:00 | null | 71 | payment_issues | high | resolved | AGENT584 | 5 |
TKT0099549 | CUST574616 | 2024-01-10 00:00:00 | 2024-01-13 17:00:00 | 89 | general_inquiry | low | resolved | AGENT933 | 2 |
TKT0099550 | CUST551690 | 2024-04-29 00:00:00 | 2024-05-04 23:00:00 | 143 | payment_issues | medium | pending | AGENT896 | 3 |
TKT0099551 | CUST179916 | 2024-08-10 00:00:00 | 2024-08-12 03:00:00 | 51 | payment_issues | low | resolved | AGENT949 | 5 |
TKT0099552 | CUST231139 | 2024-02-12 00:00:00 | 2024-02-15 22:00:00 | 94 | product_inquiry | low | pending | AGENT167 | 3 |
TKT0099553 | CUST220166 | 2024-04-03 00:00:00 | 2024-04-09 03:00:00 | 147 | technical_support | medium | resolved | AGENT886 | 4 |
TKT0099554 | CUST503894 | 2024-03-09 00:00:00 | 2024-03-10 01:00:00 | 25 | technical_support | low | resolved | AGENT163 | 4 |
TKT0099555 | CUST112141 | 2024-05-08 00:00:00 | null | 114 | technical_support | high | resolved | AGENT566 | 3 |
TKT0099556 | CUST106002 | 2024-03-30 00:00:00 | 2024-03-30 19:00:00 | 19 | technical_support | medium | resolved | AGENT324 | 4 |
TKT0099557 | CUST190458 | 2024-05-21 00:00:00 | null | 117 | delivery_delay | medium | closed | AGENT522 | 4 |
TKT0099558 | CUST714475 | 2024-03-10 00:00:00 | 2024-03-15 04:00:00 | 124 | cancellation_request | low | resolved | AGENT455 | 5 |
TKT0099559 | CUST132656 | 2024-02-12 00:00:00 | 2024-02-13 09:00:00 | 33 | product_quality | low | resolved | AGENT509 | 4 |
TKT0099560 | CUST372500 | 2024-07-22 00:00:00 | 2024-07-26 07:00:00 | 103 | technical_support | low | resolved | AGENT537 | 4 |
TKT0099561 | CUST263265 | 2024-09-11 00:00:00 | 2024-09-17 17:00:00 | 161 | refund_request | medium | resolved | AGENT753 | 3 |
TKT0099562 | CUST112187 | 2024-09-29 00:00:00 | 2024-10-03 08:00:00 | 104 | product_inquiry | medium | resolved | AGENT974 | 5 |
TKT0099563 | CUST740487 | 2024-04-26 00:00:00 | 2024-04-26 03:00:00 | 3 | technical_support | high | pending | AGENT435 | 5 |
TKT0099564 | CUST960079 | 2024-06-09 00:00:00 | 2024-06-15 13:00:00 | 157 | product_inquiry | low | resolved | AGENT858 | 4 |
TKT0099565 | CUST994848 | 2024-07-01 00:00:00 | 2024-07-05 16:00:00 | 112 | account_issues | medium | escalated | AGENT430 | 5 |
TKT0099566 | CUST497547 | 2024-05-09 00:00:00 | 2024-05-12 10:00:00 | 82 | general_inquiry | medium | resolved | AGENT659 | 4 |
TKT0099567 | CUST427771 | 2024-03-24 00:00:00 | null | 90 | payment_issues | high | resolved | AGENT551 | 3 |
TKT0099568 | CUST766779 | 2024-07-27 00:00:00 | 2024-07-31 17:00:00 | 113 | refund_request | low | resolved | AGENT583 | 2 |
TKT0099569 | CUST638597 | 2024-04-01 00:00:00 | 2024-04-05 06:00:00 | 102 | refund_request | medium | pending | AGENT372 | 3 |
TKT0099570 | CUST217350 | 2024-08-15 00:00:00 | 2024-08-17 04:00:00 | 52 | product_inquiry | low | resolved | AGENT279 | 3 |
TKT0099571 | CUST589724 | 2024-07-03 00:00:00 | 2024-07-09 15:00:00 | 159 | product_quality | medium | resolved | AGENT566 | 5 |
TKT0099572 | CUST116583 | 2024-10-02 00:00:00 | 2024-10-02 14:00:00 | 14 | product_quality | medium | resolved | AGENT927 | 4 |
TKT0099573 | CUST935806 | 2024-07-22 00:00:00 | 2024-07-27 21:00:00 | 141 | delivery_delay | medium | resolved | AGENT342 | 1 |
TKT0099574 | CUST989330 | 2024-08-06 00:00:00 | null | 151 | product_quality | critical | resolved | AGENT800 | 4 |
TKT0099575 | CUST127193 | 2024-06-30 00:00:00 | 2024-07-04 08:00:00 | 104 | order_tracking | high | pending | AGENT551 | 4 |
TKT0099576 | CUST691174 | 2024-09-20 00:00:00 | 2024-09-23 20:00:00 | 92 | delivery_delay | low | resolved | AGENT155 | 4 |
TKT0099577 | CUST435906 | 2024-09-01 00:00:00 | 2024-09-04 20:00:00 | 92 | product_quality | low | resolved | AGENT572 | 3 |
TKT0099578 | CUST627027 | 2024-07-05 00:00:00 | 2024-07-07 06:00:00 | 54 | order_tracking | low | resolved | AGENT336 | 4 |
TKT0099579 | CUST742022 | 2024-01-05 00:00:00 | 2024-01-08 10:00:00 | 82 | order_tracking | medium | resolved | AGENT948 | 4 |
TKT0099580 | CUST162048 | 2024-09-18 00:00:00 | 2024-09-22 05:00:00 | 101 | refund_request | medium | pending | AGENT239 | 2 |
TKT0099581 | CUST738511 | 2024-06-30 00:00:00 | 2024-07-01 03:00:00 | 27 | order_tracking | high | resolved | AGENT771 | 5 |
TKT0099582 | CUST120190 | 2024-03-29 00:00:00 | 2024-03-29 14:00:00 | 14 | technical_support | critical | closed | AGENT888 | 3 |
TKT0099583 | CUST330517 | 2024-08-12 00:00:00 | 2024-08-18 00:00:00 | 144 | order_tracking | medium | pending | AGENT965 | 4 |
TKT0099584 | CUST213420 | 2024-04-08 00:00:00 | 2024-04-13 21:00:00 | 141 | order_tracking | high | resolved | AGENT110 | 1 |
TKT0099585 | CUST505893 | 2024-02-15 00:00:00 | 2024-02-16 21:00:00 | 45 | general_inquiry | medium | resolved | AGENT101 | 5 |
TKT0099586 | CUST934899 | 2024-09-11 00:00:00 | 2024-09-17 02:00:00 | 146 | delivery_delay | medium | pending | AGENT321 | 3 |
TKT0099587 | CUST454137 | 2024-01-06 00:00:00 | 2024-01-11 12:00:00 | 132 | order_tracking | low | resolved | AGENT968 | 4 |
TKT0099588 | CUST871902 | 2024-04-08 00:00:00 | null | 166 | account_issues | low | closed | AGENT627 | 2 |
TKT0099589 | CUST978934 | 2024-02-02 00:00:00 | 2024-02-04 10:00:00 | 58 | delivery_delay | low | escalated | AGENT473 | 4 |
TKT0099590 | CUST523054 | 2024-06-03 00:00:00 | null | 130 | payment_issues | high | pending | AGENT740 | 5 |
TKT0099591 | CUST330681 | 2024-07-25 00:00:00 | 2024-07-25 22:00:00 | 22 | technical_support | medium | pending | AGENT146 | 4 |
TKT0099592 | CUST259483 | 2024-08-16 00:00:00 | 2024-08-18 01:00:00 | 49 | order_tracking | medium | resolved | AGENT799 | 5 |
TKT0099593 | CUST756644 | 2024-07-31 00:00:00 | 2024-07-31 13:00:00 | 13 | payment_issues | low | resolved | AGENT842 | 2 |
TKT0099594 | CUST343772 | 2024-01-28 00:00:00 | 2024-01-31 12:00:00 | 84 | refund_request | high | resolved | AGENT662 | 2 |
TKT0099595 | CUST800676 | 2024-06-10 00:00:00 | 2024-06-14 21:00:00 | 117 | payment_issues | critical | escalated | AGENT444 | 3 |
TKT0099596 | CUST857159 | 2024-09-26 00:00:00 | null | 77 | refund_request | medium | pending | AGENT987 | 4 |
TKT0099597 | CUST329149 | 2024-01-20 00:00:00 | 2024-01-20 14:00:00 | 14 | product_inquiry | low | resolved | AGENT143 | 3 |
TKT0099598 | CUST703575 | 2024-01-27 00:00:00 | 2024-02-02 04:00:00 | 148 | general_inquiry | medium | pending | AGENT411 | 3 |
TKT0099599 | CUST708194 | 2024-09-26 00:00:00 | 2024-09-27 12:00:00 | 36 | payment_issues | low | resolved | AGENT178 | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.