ticket_id stringlengths 10 10 | customer_id stringlengths 10 10 | created_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00 | resolved_date stringdate 2024-01-01 01:00:00 2024-11-03 00:00:00 ⌀ | resolution_time_hours int64 1 168 | issue_type stringclasses 10
values | priority stringclasses 4
values | status stringclasses 4
values | assigned_to stringclasses 900
values | satisfaction_rating int64 1 5 |
|---|---|---|---|---|---|---|---|---|---|
TKT0099600 | CUST630922 | 2024-05-05 00:00:00 | 2024-05-07 20:00:00 | 68 | general_inquiry | medium | pending | AGENT157 | 5 |
TKT0099601 | CUST188159 | 2024-04-06 00:00:00 | 2024-04-10 14:00:00 | 110 | general_inquiry | low | resolved | AGENT422 | 2 |
TKT0099602 | CUST668231 | 2024-03-27 00:00:00 | 2024-03-27 23:00:00 | 23 | payment_issues | low | closed | AGENT234 | 3 |
TKT0099603 | CUST830475 | 2024-06-20 00:00:00 | 2024-06-22 03:00:00 | 51 | account_issues | low | resolved | AGENT452 | 4 |
TKT0099604 | CUST447963 | 2024-04-29 00:00:00 | 2024-04-29 16:00:00 | 16 | product_inquiry | low | resolved | AGENT929 | 5 |
TKT0099605 | CUST961268 | 2024-06-06 00:00:00 | 2024-06-07 08:00:00 | 32 | general_inquiry | medium | resolved | AGENT651 | 3 |
TKT0099606 | CUST613440 | 2024-01-19 00:00:00 | 2024-01-20 21:00:00 | 45 | payment_issues | low | pending | AGENT482 | 1 |
TKT0099607 | CUST296012 | 2024-04-14 00:00:00 | 2024-04-15 03:00:00 | 27 | refund_request | low | resolved | AGENT192 | 3 |
TKT0099608 | CUST817456 | 2024-07-05 00:00:00 | 2024-07-08 10:00:00 | 82 | delivery_delay | high | resolved | AGENT976 | 4 |
TKT0099609 | CUST159659 | 2024-06-30 00:00:00 | 2024-07-05 23:00:00 | 143 | general_inquiry | medium | resolved | AGENT736 | 5 |
TKT0099610 | CUST843823 | 2024-08-10 00:00:00 | 2024-08-15 05:00:00 | 125 | payment_issues | low | resolved | AGENT570 | 4 |
TKT0099611 | CUST317372 | 2024-02-05 00:00:00 | 2024-02-06 03:00:00 | 27 | payment_issues | low | resolved | AGENT145 | 5 |
TKT0099612 | CUST269523 | 2024-08-04 00:00:00 | 2024-08-06 18:00:00 | 66 | refund_request | high | resolved | AGENT230 | 5 |
TKT0099613 | CUST736026 | 2024-05-14 00:00:00 | 2024-05-20 17:00:00 | 161 | payment_issues | high | resolved | AGENT474 | 4 |
TKT0099614 | CUST568808 | 2024-07-11 00:00:00 | null | 162 | order_tracking | high | resolved | AGENT106 | 3 |
TKT0099615 | CUST445983 | 2024-09-08 00:00:00 | 2024-09-10 07:00:00 | 55 | cancellation_request | low | closed | AGENT938 | 3 |
TKT0099616 | CUST655848 | 2024-04-13 00:00:00 | 2024-04-13 09:00:00 | 9 | cancellation_request | high | resolved | AGENT369 | 5 |
TKT0099617 | CUST666698 | 2024-04-16 00:00:00 | 2024-04-17 10:00:00 | 34 | payment_issues | low | resolved | AGENT380 | 5 |
TKT0099618 | CUST516511 | 2024-09-30 00:00:00 | 2024-10-03 09:00:00 | 81 | product_quality | low | resolved | AGENT300 | 5 |
TKT0099619 | CUST528736 | 2024-08-12 00:00:00 | null | 20 | delivery_delay | medium | escalated | AGENT744 | 4 |
TKT0099620 | CUST266928 | 2024-01-15 00:00:00 | 2024-01-17 15:00:00 | 63 | technical_support | critical | resolved | AGENT377 | 5 |
TKT0099621 | CUST723959 | 2024-06-26 00:00:00 | 2024-06-28 02:00:00 | 50 | refund_request | low | resolved | AGENT958 | 4 |
TKT0099622 | CUST402489 | 2024-01-23 00:00:00 | 2024-01-28 20:00:00 | 140 | technical_support | high | resolved | AGENT125 | 5 |
TKT0099623 | CUST286033 | 2024-01-03 00:00:00 | null | 15 | product_quality | low | resolved | AGENT538 | 4 |
TKT0099624 | CUST703725 | 2024-06-12 00:00:00 | 2024-06-16 09:00:00 | 105 | delivery_delay | medium | pending | AGENT632 | 3 |
TKT0099625 | CUST830637 | 2024-02-22 00:00:00 | 2024-02-25 15:00:00 | 87 | payment_issues | low | resolved | AGENT979 | 3 |
TKT0099626 | CUST698494 | 2024-03-14 00:00:00 | 2024-03-14 03:00:00 | 3 | product_inquiry | low | closed | AGENT922 | 3 |
TKT0099627 | CUST453164 | 2024-04-17 00:00:00 | 2024-04-23 23:00:00 | 167 | account_issues | critical | pending | AGENT339 | 4 |
TKT0099628 | CUST111139 | 2024-06-30 00:00:00 | 2024-07-03 22:00:00 | 94 | cancellation_request | medium | escalated | AGENT547 | 3 |
TKT0099629 | CUST181288 | 2024-01-19 00:00:00 | 2024-01-24 23:00:00 | 143 | general_inquiry | medium | resolved | AGENT364 | 3 |
TKT0099630 | CUST881791 | 2024-07-09 00:00:00 | 2024-07-10 20:00:00 | 44 | general_inquiry | low | closed | AGENT271 | 3 |
TKT0099631 | CUST763829 | 2024-07-21 00:00:00 | 2024-07-22 12:00:00 | 36 | product_quality | low | closed | AGENT534 | 3 |
TKT0099632 | CUST833695 | 2024-08-23 00:00:00 | 2024-08-29 10:00:00 | 154 | refund_request | medium | resolved | AGENT813 | 2 |
TKT0099633 | CUST128071 | 2024-09-13 00:00:00 | null | 18 | delivery_delay | medium | pending | AGENT462 | 3 |
TKT0099634 | CUST119351 | 2024-09-12 00:00:00 | 2024-09-13 21:00:00 | 45 | product_inquiry | low | escalated | AGENT188 | 3 |
TKT0099635 | CUST915331 | 2024-04-04 00:00:00 | null | 33 | product_quality | high | escalated | AGENT629 | 3 |
TKT0099636 | CUST166079 | 2024-01-17 00:00:00 | 2024-01-18 17:00:00 | 41 | delivery_delay | high | pending | AGENT762 | 1 |
TKT0099637 | CUST124961 | 2024-03-27 00:00:00 | null | 35 | account_issues | high | resolved | AGENT849 | 4 |
TKT0099638 | CUST612645 | 2024-09-24 00:00:00 | 2024-09-29 07:00:00 | 127 | payment_issues | low | resolved | AGENT404 | 5 |
TKT0099639 | CUST723682 | 2024-01-03 00:00:00 | null | 32 | order_tracking | low | resolved | AGENT187 | 3 |
TKT0099640 | CUST471658 | 2024-07-06 00:00:00 | 2024-07-09 08:00:00 | 80 | product_quality | medium | resolved | AGENT544 | 2 |
TKT0099641 | CUST566923 | 2024-09-08 00:00:00 | 2024-09-13 06:00:00 | 126 | refund_request | medium | resolved | AGENT960 | 5 |
TKT0099642 | CUST820653 | 2024-02-29 00:00:00 | 2024-02-29 17:00:00 | 17 | refund_request | low | pending | AGENT108 | 2 |
TKT0099643 | CUST334223 | 2024-09-20 00:00:00 | 2024-09-23 03:00:00 | 75 | general_inquiry | high | resolved | AGENT390 | 3 |
TKT0099644 | CUST812137 | 2024-03-26 00:00:00 | 2024-03-27 23:00:00 | 47 | order_tracking | high | escalated | AGENT547 | 4 |
TKT0099645 | CUST913223 | 2024-05-22 00:00:00 | 2024-05-25 07:00:00 | 79 | technical_support | medium | resolved | AGENT758 | 5 |
TKT0099646 | CUST352294 | 2024-04-15 00:00:00 | null | 97 | product_inquiry | low | resolved | AGENT666 | 4 |
TKT0099647 | CUST465377 | 2024-03-14 00:00:00 | null | 41 | cancellation_request | low | resolved | AGENT492 | 4 |
TKT0099648 | CUST157398 | 2024-09-02 00:00:00 | 2024-09-03 10:00:00 | 34 | order_tracking | low | resolved | AGENT724 | 5 |
TKT0099649 | CUST257199 | 2024-01-03 00:00:00 | 2024-01-07 17:00:00 | 113 | payment_issues | low | resolved | AGENT118 | 5 |
TKT0099650 | CUST105805 | 2024-05-23 00:00:00 | 2024-05-28 05:00:00 | 125 | product_inquiry | medium | resolved | AGENT633 | 3 |
TKT0099651 | CUST847128 | 2024-07-17 00:00:00 | null | 137 | payment_issues | low | pending | AGENT373 | 4 |
TKT0099652 | CUST421749 | 2024-10-19 00:00:00 | 2024-10-24 05:00:00 | 125 | product_inquiry | medium | resolved | AGENT820 | 1 |
TKT0099653 | CUST293293 | 2024-02-03 00:00:00 | 2024-02-08 22:00:00 | 142 | refund_request | low | resolved | AGENT153 | 4 |
TKT0099654 | CUST550433 | 2024-04-18 00:00:00 | 2024-04-21 17:00:00 | 89 | technical_support | high | resolved | AGENT403 | 3 |
TKT0099655 | CUST343225 | 2024-07-02 00:00:00 | 2024-07-08 15:00:00 | 159 | order_tracking | high | closed | AGENT603 | 5 |
TKT0099656 | CUST990763 | 2024-08-03 00:00:00 | 2024-08-04 05:00:00 | 29 | cancellation_request | medium | resolved | AGENT345 | 4 |
TKT0099657 | CUST902807 | 2024-09-04 00:00:00 | 2024-09-05 08:00:00 | 32 | general_inquiry | low | resolved | AGENT981 | 5 |
TKT0099658 | CUST228511 | 2024-06-25 00:00:00 | 2024-06-27 12:00:00 | 60 | payment_issues | low | resolved | AGENT894 | 4 |
TKT0099659 | CUST743391 | 2024-06-06 00:00:00 | null | 82 | technical_support | critical | resolved | AGENT438 | 5 |
TKT0099660 | CUST861349 | 2024-02-24 00:00:00 | 2024-02-26 07:00:00 | 55 | technical_support | medium | resolved | AGENT625 | 4 |
TKT0099661 | CUST488246 | 2024-08-16 00:00:00 | 2024-08-22 04:00:00 | 148 | technical_support | medium | resolved | AGENT761 | 4 |
TKT0099662 | CUST781326 | 2024-04-19 00:00:00 | 2024-04-24 21:00:00 | 141 | account_issues | low | resolved | AGENT939 | 4 |
TKT0099663 | CUST841105 | 2024-01-09 00:00:00 | null | 94 | cancellation_request | medium | closed | AGENT716 | 2 |
TKT0099664 | CUST476202 | 2024-06-19 00:00:00 | 2024-06-23 06:00:00 | 102 | account_issues | high | pending | AGENT579 | 3 |
TKT0099665 | CUST401644 | 2024-07-29 00:00:00 | 2024-08-04 03:00:00 | 147 | payment_issues | medium | resolved | AGENT652 | 2 |
TKT0099666 | CUST944754 | 2024-03-06 00:00:00 | null | 96 | account_issues | medium | resolved | AGENT864 | 5 |
TKT0099667 | CUST210723 | 2024-09-26 00:00:00 | 2024-09-26 18:00:00 | 18 | refund_request | medium | resolved | AGENT758 | 4 |
TKT0099668 | CUST562949 | 2024-01-19 00:00:00 | 2024-01-23 04:00:00 | 100 | product_inquiry | medium | resolved | AGENT252 | 4 |
TKT0099669 | CUST709276 | 2024-07-18 00:00:00 | 2024-07-19 16:00:00 | 40 | account_issues | medium | resolved | AGENT692 | 4 |
TKT0099670 | CUST675102 | 2024-07-20 00:00:00 | 2024-07-26 13:00:00 | 157 | product_inquiry | high | resolved | AGENT819 | 3 |
TKT0099671 | CUST104871 | 2024-02-27 00:00:00 | 2024-03-02 23:00:00 | 119 | general_inquiry | low | resolved | AGENT298 | 4 |
TKT0099672 | CUST297075 | 2024-01-03 00:00:00 | null | 130 | delivery_delay | medium | resolved | AGENT335 | 2 |
TKT0099673 | CUST898322 | 2024-04-26 00:00:00 | 2024-05-01 19:00:00 | 139 | refund_request | medium | resolved | AGENT831 | 4 |
TKT0099674 | CUST676843 | 2024-01-31 00:00:00 | 2024-02-06 03:00:00 | 147 | cancellation_request | low | closed | AGENT194 | 3 |
TKT0099675 | CUST587140 | 2024-09-10 00:00:00 | 2024-09-14 19:00:00 | 115 | technical_support | medium | escalated | AGENT829 | 4 |
TKT0099676 | CUST114372 | 2024-04-11 00:00:00 | 2024-04-15 06:00:00 | 102 | order_tracking | low | resolved | AGENT113 | 5 |
TKT0099677 | CUST231947 | 2024-06-09 00:00:00 | 2024-06-13 15:00:00 | 111 | order_tracking | medium | resolved | AGENT746 | 5 |
TKT0099678 | CUST328932 | 2024-06-16 00:00:00 | 2024-06-20 12:00:00 | 108 | technical_support | low | resolved | AGENT342 | 2 |
TKT0099679 | CUST857924 | 2024-01-25 00:00:00 | 2024-01-25 10:00:00 | 10 | product_quality | high | resolved | AGENT570 | 5 |
TKT0099680 | CUST674632 | 2024-01-31 00:00:00 | 2024-02-01 00:00:00 | 24 | general_inquiry | medium | resolved | AGENT411 | 4 |
TKT0099681 | CUST432529 | 2024-02-17 00:00:00 | 2024-02-19 10:00:00 | 58 | product_inquiry | low | resolved | AGENT172 | 5 |
TKT0099682 | CUST581081 | 2024-01-21 00:00:00 | 2024-01-21 18:00:00 | 18 | refund_request | high | resolved | AGENT849 | 4 |
TKT0099683 | CUST553623 | 2024-09-11 00:00:00 | 2024-09-13 12:00:00 | 60 | refund_request | medium | resolved | AGENT867 | 4 |
TKT0099684 | CUST938788 | 2024-08-08 00:00:00 | 2024-08-08 07:00:00 | 7 | payment_issues | medium | resolved | AGENT757 | 3 |
TKT0099685 | CUST960197 | 2024-02-17 00:00:00 | 2024-02-20 10:00:00 | 82 | delivery_delay | medium | resolved | AGENT437 | 4 |
TKT0099686 | CUST124688 | 2024-01-15 00:00:00 | 2024-01-17 01:00:00 | 49 | cancellation_request | medium | pending | AGENT721 | 4 |
TKT0099687 | CUST428453 | 2024-10-14 00:00:00 | 2024-10-17 18:00:00 | 90 | payment_issues | low | resolved | AGENT951 | 3 |
TKT0099688 | CUST385241 | 2024-02-03 00:00:00 | 2024-02-08 13:00:00 | 133 | order_tracking | high | resolved | AGENT338 | 3 |
TKT0099689 | CUST291959 | 2024-03-17 00:00:00 | null | 48 | refund_request | high | resolved | AGENT794 | 3 |
TKT0099690 | CUST640756 | 2024-04-20 00:00:00 | 2024-04-25 13:00:00 | 133 | product_quality | medium | resolved | AGENT850 | 3 |
TKT0099691 | CUST331422 | 2024-01-24 00:00:00 | 2024-01-25 20:00:00 | 44 | product_inquiry | medium | pending | AGENT611 | 1 |
TKT0099692 | CUST789386 | 2024-03-17 00:00:00 | 2024-03-23 15:00:00 | 159 | order_tracking | high | resolved | AGENT575 | 3 |
TKT0099693 | CUST335813 | 2024-01-03 00:00:00 | 2024-01-03 05:00:00 | 5 | product_inquiry | low | resolved | AGENT114 | 4 |
TKT0099694 | CUST382717 | 2024-08-23 00:00:00 | 2024-08-29 20:00:00 | 164 | payment_issues | low | pending | AGENT820 | 3 |
TKT0099695 | CUST756348 | 2024-10-22 00:00:00 | 2024-10-23 09:00:00 | 33 | payment_issues | high | resolved | AGENT682 | 5 |
TKT0099696 | CUST845563 | 2024-07-27 00:00:00 | 2024-07-29 11:00:00 | 59 | product_inquiry | medium | pending | AGENT354 | 4 |
TKT0099697 | CUST526925 | 2024-09-20 00:00:00 | 2024-09-26 01:00:00 | 145 | product_quality | low | resolved | AGENT229 | 5 |
TKT0099698 | CUST767404 | 2024-04-24 00:00:00 | 2024-04-27 05:00:00 | 77 | general_inquiry | high | resolved | AGENT651 | 1 |
TKT0099699 | CUST524501 | 2024-08-18 00:00:00 | 2024-08-19 17:00:00 | 41 | account_issues | low | resolved | AGENT614 | 3 |
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