ticket_id stringlengths 10 10 | customer_id stringlengths 10 10 | created_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00 | resolved_date stringdate 2024-01-01 01:00:00 2024-11-03 00:00:00 ⌀ | resolution_time_hours int64 1 168 | issue_type stringclasses 10
values | priority stringclasses 4
values | status stringclasses 4
values | assigned_to stringclasses 900
values | satisfaction_rating int64 1 5 |
|---|---|---|---|---|---|---|---|---|---|
TKT0099800 | CUST835014 | 2024-03-01 00:00:00 | 2024-03-03 09:00:00 | 57 | product_quality | low | resolved | AGENT529 | 4 |
TKT0099801 | CUST386686 | 2024-02-18 00:00:00 | null | 117 | general_inquiry | low | resolved | AGENT802 | 2 |
TKT0099802 | CUST580849 | 2024-01-23 00:00:00 | 2024-01-26 17:00:00 | 89 | product_quality | low | resolved | AGENT860 | 2 |
TKT0099803 | CUST345250 | 2024-02-05 00:00:00 | 2024-02-05 09:00:00 | 9 | cancellation_request | medium | resolved | AGENT786 | 3 |
TKT0099804 | CUST436727 | 2024-09-12 00:00:00 | 2024-09-14 09:00:00 | 57 | account_issues | medium | escalated | AGENT527 | 5 |
TKT0099805 | CUST992856 | 2024-01-25 00:00:00 | 2024-01-29 11:00:00 | 107 | payment_issues | medium | resolved | AGENT912 | 4 |
TKT0099806 | CUST419381 | 2024-06-21 00:00:00 | 2024-06-26 03:00:00 | 123 | delivery_delay | medium | escalated | AGENT223 | 3 |
TKT0099807 | CUST644100 | 2024-02-08 00:00:00 | 2024-02-12 18:00:00 | 114 | general_inquiry | low | resolved | AGENT261 | 2 |
TKT0099808 | CUST653919 | 2024-01-04 00:00:00 | 2024-01-06 17:00:00 | 65 | account_issues | low | pending | AGENT210 | 5 |
TKT0099809 | CUST942622 | 2024-02-26 00:00:00 | null | 140 | product_quality | medium | escalated | AGENT884 | 3 |
TKT0099810 | CUST930298 | 2024-08-21 00:00:00 | 2024-08-23 00:00:00 | 48 | cancellation_request | medium | pending | AGENT412 | 2 |
TKT0099811 | CUST241365 | 2024-10-21 00:00:00 | null | 148 | refund_request | low | escalated | AGENT157 | 3 |
TKT0099812 | CUST540456 | 2024-02-07 00:00:00 | 2024-02-08 14:00:00 | 38 | product_quality | medium | resolved | AGENT436 | 4 |
TKT0099813 | CUST295754 | 2024-06-05 00:00:00 | null | 27 | account_issues | high | escalated | AGENT381 | 1 |
TKT0099814 | CUST461044 | 2024-03-30 00:00:00 | 2024-04-04 13:00:00 | 133 | refund_request | medium | escalated | AGENT420 | 4 |
TKT0099815 | CUST247465 | 2024-06-27 00:00:00 | null | 14 | general_inquiry | low | resolved | AGENT885 | 5 |
TKT0099816 | CUST286531 | 2024-05-23 00:00:00 | 2024-05-26 12:00:00 | 84 | refund_request | low | resolved | AGENT529 | 1 |
TKT0099817 | CUST607048 | 2024-05-30 00:00:00 | 2024-06-01 13:00:00 | 61 | technical_support | medium | pending | AGENT692 | 3 |
TKT0099818 | CUST360129 | 2024-03-23 00:00:00 | 2024-03-25 13:00:00 | 61 | payment_issues | high | pending | AGENT947 | 4 |
TKT0099819 | CUST465086 | 2024-08-10 00:00:00 | null | 60 | cancellation_request | low | resolved | AGENT719 | 4 |
TKT0099820 | CUST647475 | 2024-05-03 00:00:00 | 2024-05-05 01:00:00 | 49 | technical_support | high | resolved | AGENT885 | 2 |
TKT0099821 | CUST260023 | 2024-01-05 00:00:00 | 2024-01-07 22:00:00 | 70 | delivery_delay | medium | resolved | AGENT245 | 5 |
TKT0099822 | CUST927271 | 2024-05-17 00:00:00 | 2024-05-19 03:00:00 | 51 | product_inquiry | medium | resolved | AGENT246 | 2 |
TKT0099823 | CUST229507 | 2024-01-11 00:00:00 | 2024-01-15 07:00:00 | 103 | general_inquiry | high | resolved | AGENT203 | 5 |
TKT0099824 | CUST208053 | 2024-03-27 00:00:00 | 2024-03-29 11:00:00 | 59 | delivery_delay | low | resolved | AGENT829 | 1 |
TKT0099825 | CUST101486 | 2024-06-07 00:00:00 | 2024-06-12 18:00:00 | 138 | product_quality | medium | resolved | AGENT367 | 3 |
TKT0099826 | CUST215431 | 2024-05-06 00:00:00 | 2024-05-07 05:00:00 | 29 | general_inquiry | medium | escalated | AGENT531 | 4 |
TKT0099827 | CUST622388 | 2024-04-22 00:00:00 | 2024-04-26 17:00:00 | 113 | order_tracking | low | closed | AGENT501 | 4 |
TKT0099828 | CUST140578 | 2024-10-06 00:00:00 | 2024-10-06 14:00:00 | 14 | delivery_delay | low | escalated | AGENT270 | 3 |
TKT0099829 | CUST518128 | 2024-01-20 00:00:00 | 2024-01-24 01:00:00 | 97 | payment_issues | medium | resolved | AGENT168 | 4 |
TKT0099830 | CUST411748 | 2024-06-08 00:00:00 | 2024-06-09 14:00:00 | 38 | payment_issues | critical | pending | AGENT726 | 1 |
TKT0099831 | CUST494761 | 2024-05-31 00:00:00 | 2024-05-31 13:00:00 | 13 | product_inquiry | low | resolved | AGENT885 | 4 |
TKT0099832 | CUST801646 | 2024-10-20 00:00:00 | 2024-10-23 22:00:00 | 94 | account_issues | medium | resolved | AGENT989 | 4 |
TKT0099833 | CUST160068 | 2024-01-29 00:00:00 | 2024-01-31 22:00:00 | 70 | general_inquiry | low | resolved | AGENT430 | 3 |
TKT0099834 | CUST922432 | 2024-04-11 00:00:00 | 2024-04-17 19:00:00 | 163 | general_inquiry | high | resolved | AGENT813 | 5 |
TKT0099835 | CUST302770 | 2024-09-12 00:00:00 | 2024-09-13 20:00:00 | 44 | cancellation_request | low | resolved | AGENT915 | 4 |
TKT0099836 | CUST455360 | 2024-03-09 00:00:00 | 2024-03-10 01:00:00 | 25 | product_inquiry | low | resolved | AGENT159 | 2 |
TKT0099837 | CUST102279 | 2024-03-27 00:00:00 | 2024-03-27 03:00:00 | 3 | payment_issues | medium | resolved | AGENT675 | 2 |
TKT0099838 | CUST143223 | 2024-06-21 00:00:00 | 2024-06-25 02:00:00 | 98 | technical_support | medium | resolved | AGENT104 | 3 |
TKT0099839 | CUST886471 | 2024-05-06 00:00:00 | null | 3 | product_quality | medium | resolved | AGENT526 | 4 |
TKT0099840 | CUST970832 | 2024-02-26 00:00:00 | 2024-02-29 23:00:00 | 95 | order_tracking | low | resolved | AGENT715 | 5 |
TKT0099841 | CUST908627 | 2024-06-16 00:00:00 | 2024-06-18 14:00:00 | 62 | order_tracking | low | pending | AGENT888 | 5 |
TKT0099842 | CUST884097 | 2024-10-16 00:00:00 | null | 113 | refund_request | high | resolved | AGENT343 | 4 |
TKT0099843 | CUST620514 | 2024-04-29 00:00:00 | 2024-05-03 03:00:00 | 99 | product_inquiry | high | resolved | AGENT862 | 4 |
TKT0099844 | CUST949060 | 2024-07-09 00:00:00 | null | 83 | general_inquiry | low | resolved | AGENT150 | 5 |
TKT0099845 | CUST963453 | 2024-10-02 00:00:00 | 2024-10-08 12:00:00 | 156 | refund_request | medium | pending | AGENT529 | 4 |
TKT0099846 | CUST189168 | 2024-04-09 00:00:00 | null | 117 | product_inquiry | high | resolved | AGENT580 | 1 |
TKT0099847 | CUST712693 | 2024-06-28 00:00:00 | 2024-06-28 09:00:00 | 9 | refund_request | medium | resolved | AGENT959 | 3 |
TKT0099848 | CUST721294 | 2024-09-18 00:00:00 | 2024-09-20 02:00:00 | 50 | account_issues | high | escalated | AGENT370 | 4 |
TKT0099849 | CUST824143 | 2024-04-27 00:00:00 | 2024-05-01 22:00:00 | 118 | payment_issues | high | pending | AGENT601 | 5 |
TKT0099850 | CUST114528 | 2024-08-13 00:00:00 | 2024-08-15 11:00:00 | 59 | account_issues | medium | resolved | AGENT260 | 5 |
TKT0099851 | CUST575238 | 2024-09-04 00:00:00 | 2024-09-08 18:00:00 | 114 | product_inquiry | low | resolved | AGENT173 | 3 |
TKT0099852 | CUST401130 | 2024-01-15 00:00:00 | 2024-01-20 14:00:00 | 134 | account_issues | high | escalated | AGENT892 | 3 |
TKT0099853 | CUST168269 | 2024-03-25 00:00:00 | 2024-03-26 08:00:00 | 32 | refund_request | high | resolved | AGENT742 | 5 |
TKT0099854 | CUST938780 | 2024-06-22 00:00:00 | 2024-06-25 16:00:00 | 88 | payment_issues | medium | resolved | AGENT909 | 3 |
TKT0099855 | CUST523998 | 2024-08-16 00:00:00 | 2024-08-23 00:00:00 | 168 | account_issues | high | resolved | AGENT634 | 4 |
TKT0099856 | CUST148665 | 2024-01-18 00:00:00 | 2024-01-20 19:00:00 | 67 | refund_request | low | resolved | AGENT434 | 3 |
TKT0099857 | CUST325574 | 2024-08-05 00:00:00 | 2024-08-08 15:00:00 | 87 | product_quality | medium | resolved | AGENT192 | 5 |
TKT0099858 | CUST807897 | 2024-05-09 00:00:00 | 2024-05-09 10:00:00 | 10 | account_issues | high | resolved | AGENT832 | 4 |
TKT0099859 | CUST472101 | 2024-07-26 00:00:00 | 2024-07-27 03:00:00 | 27 | payment_issues | low | resolved | AGENT271 | 5 |
TKT0099860 | CUST698993 | 2024-10-16 00:00:00 | 2024-10-20 19:00:00 | 115 | delivery_delay | low | pending | AGENT410 | 5 |
TKT0099861 | CUST487492 | 2024-06-22 00:00:00 | 2024-06-28 01:00:00 | 145 | product_inquiry | low | resolved | AGENT412 | 3 |
TKT0099862 | CUST799945 | 2024-08-14 00:00:00 | null | 58 | cancellation_request | high | pending | AGENT284 | 4 |
TKT0099863 | CUST959537 | 2024-05-12 00:00:00 | 2024-05-13 17:00:00 | 41 | general_inquiry | low | resolved | AGENT464 | 3 |
TKT0099864 | CUST350740 | 2024-02-20 00:00:00 | 2024-02-21 19:00:00 | 43 | order_tracking | low | resolved | AGENT490 | 5 |
TKT0099865 | CUST720239 | 2024-01-22 00:00:00 | 2024-01-27 16:00:00 | 136 | general_inquiry | medium | resolved | AGENT150 | 5 |
TKT0099866 | CUST488531 | 2024-08-22 00:00:00 | 2024-08-22 06:00:00 | 6 | order_tracking | critical | resolved | AGENT555 | 3 |
TKT0099867 | CUST921827 | 2024-04-12 00:00:00 | 2024-04-14 09:00:00 | 57 | order_tracking | high | resolved | AGENT437 | 3 |
TKT0099868 | CUST906928 | 2024-08-19 00:00:00 | 2024-08-21 18:00:00 | 66 | refund_request | high | resolved | AGENT787 | 4 |
TKT0099869 | CUST902138 | 2024-02-03 00:00:00 | 2024-02-04 10:00:00 | 34 | payment_issues | medium | resolved | AGENT427 | 2 |
TKT0099870 | CUST120502 | 2024-05-11 00:00:00 | 2024-05-15 02:00:00 | 98 | general_inquiry | medium | resolved | AGENT678 | 4 |
TKT0099871 | CUST812650 | 2024-03-15 00:00:00 | 2024-03-21 09:00:00 | 153 | refund_request | medium | closed | AGENT555 | 4 |
TKT0099872 | CUST197217 | 2024-02-06 00:00:00 | 2024-02-10 04:00:00 | 100 | refund_request | medium | resolved | AGENT189 | 3 |
TKT0099873 | CUST138964 | 2024-01-28 00:00:00 | 2024-02-02 05:00:00 | 125 | account_issues | high | resolved | AGENT541 | 5 |
TKT0099874 | CUST476204 | 2024-02-26 00:00:00 | 2024-03-02 02:00:00 | 122 | cancellation_request | medium | resolved | AGENT191 | 3 |
TKT0099875 | CUST889575 | 2024-09-30 00:00:00 | 2024-10-03 20:00:00 | 92 | product_inquiry | high | closed | AGENT223 | 5 |
TKT0099876 | CUST967197 | 2024-05-21 00:00:00 | null | 115 | delivery_delay | high | resolved | AGENT712 | 5 |
TKT0099877 | CUST859328 | 2024-04-08 00:00:00 | 2024-04-08 12:00:00 | 12 | delivery_delay | low | pending | AGENT649 | 4 |
TKT0099878 | CUST496471 | 2024-08-25 00:00:00 | null | 93 | account_issues | medium | resolved | AGENT629 | 3 |
TKT0099879 | CUST617838 | 2024-07-30 00:00:00 | 2024-08-01 07:00:00 | 55 | technical_support | high | resolved | AGENT439 | 4 |
TKT0099880 | CUST976797 | 2024-04-27 00:00:00 | null | 2 | technical_support | low | resolved | AGENT162 | 3 |
TKT0099881 | CUST879066 | 2024-09-04 00:00:00 | 2024-09-05 17:00:00 | 41 | refund_request | low | resolved | AGENT610 | 4 |
TKT0099882 | CUST162874 | 2024-08-26 00:00:00 | 2024-09-01 08:00:00 | 152 | general_inquiry | high | resolved | AGENT965 | 4 |
TKT0099883 | CUST323764 | 2024-01-25 00:00:00 | 2024-01-27 18:00:00 | 66 | product_inquiry | medium | pending | AGENT402 | 1 |
TKT0099884 | CUST518027 | 2024-04-21 00:00:00 | 2024-04-21 19:00:00 | 19 | order_tracking | low | resolved | AGENT543 | 1 |
TKT0099885 | CUST886691 | 2024-03-08 00:00:00 | 2024-03-14 11:00:00 | 155 | product_quality | high | resolved | AGENT473 | 4 |
TKT0099886 | CUST722507 | 2024-08-12 00:00:00 | 2024-08-18 12:00:00 | 156 | delivery_delay | medium | resolved | AGENT932 | 4 |
TKT0099887 | CUST188675 | 2024-02-01 00:00:00 | 2024-02-07 17:00:00 | 161 | product_quality | medium | resolved | AGENT689 | 3 |
TKT0099888 | CUST113386 | 2024-10-01 00:00:00 | null | 158 | refund_request | low | escalated | AGENT429 | 5 |
TKT0099889 | CUST460184 | 2024-05-27 00:00:00 | 2024-06-01 11:00:00 | 131 | cancellation_request | medium | resolved | AGENT527 | 4 |
TKT0099890 | CUST991349 | 2024-07-06 00:00:00 | 2024-07-09 17:00:00 | 89 | product_quality | low | pending | AGENT181 | 5 |
TKT0099891 | CUST431709 | 2024-02-03 00:00:00 | 2024-02-04 12:00:00 | 36 | general_inquiry | high | closed | AGENT407 | 4 |
TKT0099892 | CUST883799 | 2024-06-25 00:00:00 | 2024-07-01 14:00:00 | 158 | product_quality | high | resolved | AGENT410 | 2 |
TKT0099893 | CUST557838 | 2024-03-16 00:00:00 | 2024-03-16 13:00:00 | 13 | technical_support | medium | pending | AGENT543 | 2 |
TKT0099894 | CUST420591 | 2024-01-21 00:00:00 | 2024-01-24 03:00:00 | 75 | product_inquiry | medium | resolved | AGENT286 | 5 |
TKT0099895 | CUST958046 | 2024-02-05 00:00:00 | 2024-02-05 08:00:00 | 8 | order_tracking | low | resolved | AGENT184 | 4 |
TKT0099896 | CUST492378 | 2024-06-13 00:00:00 | 2024-06-16 21:00:00 | 93 | refund_request | low | escalated | AGENT367 | 4 |
TKT0099897 | CUST661481 | 2024-09-25 00:00:00 | 2024-09-27 15:00:00 | 63 | refund_request | low | escalated | AGENT810 | 4 |
TKT0099898 | CUST389959 | 2024-03-09 00:00:00 | 2024-03-10 18:00:00 | 42 | refund_request | high | pending | AGENT845 | 3 |
TKT0099899 | CUST244297 | 2024-08-30 00:00:00 | 2024-08-30 09:00:00 | 9 | general_inquiry | medium | resolved | AGENT747 | 3 |
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