ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:01:00 2025-10-01 23:59:00 | resolved_at timestamp[ns]date 2025-09-01 01:28:00 2025-10-08 21:19:00 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | channel stringclasses 5
values | first_response_time_minutes int64 1 1.44k | resolution_time_hours float64 0.5 168 | sla_met bool 2
classes | reopened bool 2
classes | customer_satisfaction int64 1 5 | agent_id stringclasses 900
values | touches int64 1 10 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00199901 | 2025-09-05T08:13:00 | 2025-09-06T14:19:00 | Airtel | value_added_service | medium | call_center | 352 | 30.1 | true | false | 3 | AGENT607 | 4 |
RES00199902 | 2025-09-15T23:23:00 | 2025-09-22T09:23:00 | Glo | billing_dispute | low | call_center | 1,405 | 154 | true | false | 5 | AGENT238 | 10 |
RES00199903 | 2025-09-30T21:38:00 | 2025-10-03T14:26:00 | Airtel | account_query | medium | call_center | 365 | 64.8 | true | false | 3 | AGENT892 | 6 |
RES00199904 | 2025-09-03T00:06:00 | 2025-09-04T23:42:00 | MTN | sim_issue | medium | app | 423 | 47.6 | true | false | 2 | AGENT939 | 6 |
RES00199905 | 2025-09-26T05:37:00 | 2025-09-28T13:31:00 | MTN | billing_dispute | medium | call_center | 403 | 55.9 | true | false | 2 | AGENT886 | 1 |
RES00199906 | 2025-09-19T19:23:00 | 2025-09-20T22:29:00 | MTN | roaming_issue | medium | email | 164 | 27.1 | true | false | 3 | AGENT565 | 4 |
RES00199907 | 2025-09-08T03:25:00 | 2025-09-11T10:01:00 | MTN | recharge_failed | low | call_center | 1,180 | 78.6 | true | false | 5 | AGENT115 | 2 |
RES00199908 | 2025-09-21T08:33:00 | 2025-09-22T10:51:00 | Airtel | account_query | medium | call_center | 160 | 26.3 | true | false | 2 | AGENT114 | 2 |
RES00199909 | 2025-09-25T20:04:00 | 2025-09-28T12:04:00 | MTN | billing_dispute | medium | app | 253 | 64 | true | false | 2 | AGENT347 | 10 |
RES00199910 | 2025-09-23T09:00:00 | 2025-09-28T01:48:00 | MTN | network_issue | low | app | 1,326 | 112.8 | true | false | 1 | AGENT988 | 9 |
RES00199911 | 2025-09-18T22:01:00 | 2025-09-21T13:01:00 | Glo | call_quality | medium | social_media | 324 | 63 | true | false | 1 | AGENT979 | 10 |
RES00199912 | 2025-09-27T00:36:00 | 2025-09-28T08:54:00 | Glo | sim_issue | medium | call_center | 476 | 32.3 | true | false | 4 | AGENT148 | 10 |
RES00199913 | 2025-09-08T17:57:00 | 2025-09-09T11:21:00 | MTN | data_not_working | high | app | 108 | 17.4 | true | false | 2 | AGENT685 | 1 |
RES00199914 | 2025-09-12T23:02:00 | 2025-09-13T04:02:00 | Glo | network_issue | high | app | 31 | 5 | true | false | 1 | AGENT788 | 4 |
RES00199915 | 2025-09-01T22:31:00 | 2025-09-02T19:01:00 | MTN | call_quality | high | call_center | 63 | 20.5 | true | false | 5 | AGENT845 | 2 |
RES00199916 | 2025-09-08T04:38:00 | 2025-09-10T17:20:00 | MTN | billing_dispute | medium | social_media | 392 | 60.7 | true | false | 2 | AGENT587 | 10 |
RES00199917 | 2025-09-12T14:55:00 | 2025-09-14T18:01:00 | Airtel | network_issue | medium | app | 253 | 51.1 | true | false | 1 | AGENT758 | 7 |
RES00199918 | 2025-09-13T22:34:00 | 2025-09-14T13:04:00 | MTN | data_not_working | high | call_center | 61 | 14.5 | true | false | 5 | AGENT390 | 5 |
RES00199919 | 2025-09-01T21:01:00 | 2025-09-06T17:19:00 | MTN | recharge_failed | low | call_center | 846 | 116.3 | true | false | 5 | AGENT909 | 7 |
RES00199920 | 2025-09-18T13:08:00 | 2025-09-19T12:20:00 | MTN | roaming_issue | high | email | 109 | 23.2 | true | false | 5 | AGENT806 | 1 |
RES00199921 | 2025-09-26T06:11:00 | 2025-09-28T03:35:00 | MTN | billing_dispute | medium | app | 373 | 45.4 | true | false | 4 | AGENT666 | 9 |
RES00199922 | 2025-09-14T04:23:00 | 2025-09-14T16:35:00 | MTN | network_issue | high | app | 62 | 12.2 | true | false | 5 | AGENT420 | 7 |
RES00199923 | 2025-09-06T13:03:00 | 2025-09-08T17:57:00 | Airtel | sim_issue | medium | app | 190 | 52.9 | true | false | 4 | AGENT512 | 2 |
RES00199924 | 2025-09-28T17:46:00 | 2025-10-02T15:58:00 | Glo | roaming_issue | low | app | 568 | 94.2 | true | false | 1 | AGENT963 | 10 |
RES00199925 | 2025-09-23T13:58:00 | 2025-09-26T02:34:00 | MTN | recharge_failed | medium | social_media | 261 | 60.6 | true | false | 2 | AGENT148 | 1 |
RES00199926 | 2025-09-28T15:00:00 | 2025-09-30T03:30:00 | MTN | sim_issue | medium | app | 468 | 36.5 | true | false | 3 | AGENT709 | 6 |
RES00199927 | 2025-09-17T07:02:00 | 2025-09-20T10:56:00 | 9mobile | value_added_service | low | email | 1,077 | 75.9 | true | false | 5 | AGENT980 | 9 |
RES00199928 | 2025-09-23T05:24:00 | 2025-09-23T20:00:00 | Glo | roaming_issue | high | call_center | 114 | 14.6 | true | false | 4 | AGENT997 | 4 |
RES00199929 | 2025-09-12T12:03:00 | 2025-09-14T11:57:00 | MTN | sim_issue | medium | social_media | 365 | 47.9 | true | false | 3 | AGENT800 | 8 |
RES00199930 | 2025-09-07T14:29:00 | 2025-09-10T05:53:00 | MTN | network_issue | medium | call_center | 286 | 63.4 | true | false | 2 | AGENT467 | 2 |
RES00199931 | 2025-09-20T21:45:00 | 2025-09-23T17:09:00 | 9mobile | account_query | medium | app | 375 | 67.4 | true | false | 1 | AGENT883 | 1 |
RES00199932 | 2025-10-01T07:05:00 | 2025-10-06T05:41:00 | 9mobile | value_added_service | low | app | 671 | 118.6 | true | false | 5 | AGENT229 | 5 |
RES00199933 | 2025-09-09T23:56:00 | 2025-09-11T17:50:00 | Glo | network_issue | medium | app | 149 | 41.9 | true | false | 3 | AGENT838 | 5 |
RES00199934 | 2025-09-21T20:30:00 | 2025-09-23T19:54:00 | 9mobile | billing_dispute | medium | call_center | 132 | 47.4 | true | false | 2 | AGENT478 | 3 |
RES00199935 | 2025-09-18T12:38:00 | 2025-09-18T23:26:00 | 9mobile | network_issue | high | app | 120 | 10.8 | true | false | 4 | AGENT224 | 2 |
RES00199936 | 2025-09-04T23:57:00 | 2025-09-05T15:33:00 | MTN | recharge_failed | high | app | 55 | 15.6 | true | false | 4 | AGENT711 | 8 |
RES00199937 | 2025-09-23T09:22:00 | 2025-09-23T12:10:00 | MTN | data_not_working | critical | call_center | 13 | 2.8 | true | false | 5 | AGENT490 | 4 |
RES00199938 | 2025-09-22T03:40:00 | 2025-09-22T17:34:00 | Airtel | value_added_service | high | call_center | 95 | 13.9 | true | false | 5 | AGENT132 | 9 |
RES00199939 | 2025-09-12T23:27:00 | 2025-09-18T10:33:00 | MTN | recharge_failed | low | call_center | 879 | 131.1 | true | false | 3 | AGENT798 | 8 |
RES00199940 | 2025-09-09T05:23:00 | 2025-09-14T10:17:00 | Airtel | account_query | low | call_center | 947 | 124.9 | true | false | 1 | AGENT146 | 7 |
RES00199941 | 2025-09-03T20:25:00 | 2025-09-04T05:31:00 | Glo | roaming_issue | high | email | 68 | 9.1 | true | true | 3 | AGENT133 | 10 |
RES00199942 | 2025-09-13T10:33:00 | 2025-09-16T05:09:00 | Airtel | value_added_service | medium | email | 361 | 66.6 | true | false | 2 | AGENT229 | 9 |
RES00199943 | 2025-10-01T18:02:00 | 2025-10-08T10:50:00 | Airtel | account_query | low | social_media | 688 | 160.8 | true | false | 4 | AGENT533 | 5 |
RES00199944 | 2025-09-06T02:33:00 | 2025-09-08T23:27:00 | Airtel | roaming_issue | medium | call_center | 277 | 68.9 | true | false | 2 | AGENT700 | 9 |
RES00199945 | 2025-09-20T03:33:00 | 2025-09-21T03:39:00 | MTN | sim_issue | medium | call_center | 219 | 24.1 | true | false | 2 | AGENT235 | 6 |
RES00199946 | 2025-09-09T04:12:00 | 2025-09-10T04:00:00 | 9mobile | value_added_service | high | app | 102 | 23.8 | true | false | 1 | AGENT814 | 7 |
RES00199947 | 2025-09-06T21:22:00 | 2025-09-09T06:10:00 | 9mobile | billing_dispute | medium | call_center | 424 | 56.8 | true | false | 5 | AGENT414 | 8 |
RES00199948 | 2025-09-27T09:17:00 | 2025-09-29T08:47:00 | 9mobile | network_issue | medium | app | 132 | 47.5 | true | false | 5 | AGENT709 | 4 |
RES00199949 | 2025-09-23T16:04:00 | 2025-09-24T14:16:00 | MTN | roaming_issue | high | email | 31 | 22.2 | true | false | 4 | AGENT415 | 6 |
RES00199950 | 2025-09-06T22:53:00 | 2025-09-10T08:47:00 | MTN | data_not_working | low | call_center | 1,155 | 81.9 | true | false | 3 | AGENT652 | 4 |
RES00199951 | 2025-09-23T02:52:00 | 2025-09-26T20:10:00 | MTN | call_quality | low | call_center | 701 | 89.3 | true | false | 2 | AGENT192 | 2 |
RES00199952 | 2025-09-02T12:44:00 | 2025-09-05T03:02:00 | Glo | sim_issue | medium | app | 427 | 62.3 | true | false | 1 | AGENT672 | 9 |
RES00199953 | 2025-09-30T11:54:00 | 2025-10-07T10:00:00 | MTN | recharge_failed | low | email | 482 | 166.1 | true | true | 1 | AGENT596 | 6 |
RES00199954 | 2025-09-21T02:27:00 | 2025-09-25T04:45:00 | 9mobile | roaming_issue | low | call_center | 1,159 | 98.3 | true | false | 1 | AGENT108 | 10 |
RES00199955 | 2025-09-16T03:55:00 | 2025-09-18T22:55:00 | Glo | sim_issue | medium | social_media | 332 | 67 | true | false | 4 | AGENT117 | 2 |
RES00199956 | 2025-09-14T12:49:00 | 2025-09-21T02:19:00 | MTN | account_query | low | social_media | 822 | 157.5 | true | false | 3 | AGENT303 | 10 |
RES00199957 | 2025-09-16T20:53:00 | 2025-09-18T19:53:00 | MTN | roaming_issue | medium | social_media | 480 | 47 | true | false | 5 | AGENT718 | 4 |
RES00199958 | 2025-09-19T19:40:00 | 2025-09-20T06:28:00 | Airtel | value_added_service | high | app | 35 | 10.8 | true | false | 4 | AGENT498 | 10 |
RES00199959 | 2025-09-29T14:59:00 | 2025-09-30T11:53:00 | MTN | sim_issue | high | call_center | 48 | 20.9 | true | false | 5 | AGENT674 | 4 |
RES00199960 | 2025-09-08T09:18:00 | 2025-09-11T19:36:00 | Glo | recharge_failed | low | social_media | 1,214 | 82.3 | true | false | 5 | AGENT589 | 9 |
RES00199961 | 2025-09-29T13:17:00 | 2025-09-30T17:05:00 | Glo | billing_dispute | medium | call_center | 289 | 27.8 | true | false | 4 | AGENT770 | 5 |
RES00199962 | 2025-09-21T15:13:00 | 2025-09-26T13:07:00 | MTN | network_issue | low | app | 1,406 | 117.9 | true | false | 4 | AGENT357 | 8 |
RES00199963 | 2025-09-06T23:18:00 | 2025-09-10T06:48:00 | Airtel | data_not_working | low | app | 896 | 79.5 | true | false | 4 | AGENT565 | 4 |
RES00199964 | 2025-09-28T06:43:00 | 2025-09-29T14:49:00 | Glo | sim_issue | medium | app | 381 | 32.1 | true | false | 4 | AGENT326 | 3 |
RES00199965 | 2025-09-26T00:57:00 | 2025-09-26T13:09:00 | MTN | sim_issue | high | call_center | 119 | 12.2 | true | false | 5 | AGENT461 | 3 |
RES00199966 | 2025-09-15T20:41:00 | 2025-09-19T14:11:00 | MTN | recharge_failed | low | call_center | 1,015 | 89.5 | true | false | 4 | AGENT860 | 10 |
RES00199967 | 2025-09-07T20:04:00 | 2025-09-09T21:40:00 | Airtel | recharge_failed | medium | call_center | 279 | 49.6 | true | false | 2 | AGENT571 | 6 |
RES00199968 | 2025-09-14T10:37:00 | 2025-09-19T03:25:00 | Glo | roaming_issue | low | social_media | 571 | 112.8 | true | false | 1 | AGENT564 | 4 |
RES00199969 | 2025-10-01T07:56:00 | 2025-10-03T18:38:00 | Glo | data_not_working | medium | social_media | 151 | 58.7 | true | false | 2 | AGENT880 | 10 |
RES00199970 | 2025-09-01T13:55:00 | 2025-09-03T00:55:00 | Glo | recharge_failed | medium | call_center | 341 | 35 | true | false | 1 | AGENT932 | 9 |
RES00199971 | 2025-09-19T12:45:00 | 2025-09-21T01:33:00 | Airtel | account_query | medium | social_media | 253 | 36.8 | true | false | 4 | AGENT322 | 4 |
RES00199972 | 2025-09-07T18:26:00 | 2025-09-08T22:14:00 | Glo | sim_issue | medium | call_center | 255 | 27.8 | true | false | 1 | AGENT753 | 5 |
RES00199973 | 2025-09-09T12:56:00 | 2025-09-12T03:56:00 | Glo | recharge_failed | medium | call_center | 310 | 63 | true | false | 4 | AGENT896 | 2 |
RES00199974 | 2025-09-16T20:29:00 | 2025-09-20T22:11:00 | MTN | data_not_working | low | email | 523 | 97.7 | true | false | 3 | AGENT208 | 10 |
RES00199975 | 2025-09-15T14:03:00 | 2025-09-16T02:15:00 | Airtel | account_query | high | app | 40 | 12.2 | true | false | 1 | AGENT701 | 8 |
RES00199976 | 2025-09-03T01:16:00 | 2025-09-03T13:28:00 | MTN | network_issue | high | app | 117 | 12.2 | true | false | 3 | AGENT968 | 7 |
RES00199977 | 2025-09-25T04:17:00 | 2025-09-26T10:29:00 | 9mobile | recharge_failed | medium | call_center | 459 | 30.2 | true | false | 5 | AGENT773 | 2 |
RES00199978 | 2025-09-02T20:40:00 | 2025-09-05T16:46:00 | MTN | data_not_working | medium | app | 368 | 68.1 | true | false | 1 | AGENT965 | 6 |
RES00199979 | 2025-09-06T19:53:00 | 2025-09-11T02:11:00 | Airtel | value_added_service | low | call_center | 1,267 | 102.3 | true | false | 4 | AGENT518 | 2 |
RES00199980 | 2025-09-25T13:50:00 | 2025-09-30T18:08:00 | 9mobile | billing_dispute | low | app | 859 | 124.3 | true | false | 4 | AGENT553 | 8 |
RES00199981 | 2025-09-26T00:02:00 | 2025-10-01T21:38:00 | MTN | account_query | low | call_center | 1,287 | 141.6 | true | false | 1 | AGENT408 | 10 |
RES00199982 | 2025-09-11T13:26:00 | 2025-09-14T02:08:00 | MTN | call_quality | medium | call_center | 354 | 60.7 | true | false | 2 | AGENT275 | 8 |
RES00199983 | 2025-09-03T11:03:00 | 2025-09-09T19:03:00 | 9mobile | value_added_service | low | app | 539 | 152 | true | false | 5 | AGENT983 | 6 |
RES00199984 | 2025-09-04T03:55:00 | 2025-09-06T22:13:00 | 9mobile | value_added_service | medium | call_center | 445 | 66.3 | true | true | 1 | AGENT902 | 8 |
RES00199985 | 2025-09-29T16:10:00 | 2025-10-02T00:28:00 | 9mobile | value_added_service | medium | call_center | 252 | 56.3 | true | false | 3 | AGENT304 | 1 |
RES00199986 | 2025-09-03T00:58:00 | 2025-09-05T04:34:00 | MTN | billing_dispute | medium | call_center | 405 | 51.6 | true | false | 5 | AGENT600 | 5 |
RES00199987 | 2025-09-19T02:05:00 | 2025-09-21T05:17:00 | MTN | roaming_issue | medium | call_center | 424 | 51.2 | true | false | 2 | AGENT157 | 7 |
RES00199988 | 2025-09-05T15:42:00 | 2025-09-07T02:12:00 | MTN | call_quality | medium | social_media | 382 | 34.5 | true | false | 3 | AGENT341 | 3 |
RES00199989 | 2025-09-05T10:21:00 | 2025-09-12T03:33:00 | MTN | network_issue | low | social_media | 1,048 | 161.2 | true | false | 4 | AGENT382 | 7 |
RES00199990 | 2025-09-21T04:08:00 | 2025-09-25T08:38:00 | MTN | data_not_working | low | call_center | 645 | 100.5 | true | true | 3 | AGENT987 | 2 |
RES00199991 | 2025-09-15T05:13:00 | 2025-09-15T12:25:00 | MTN | network_issue | high | app | 82 | 7.2 | true | false | 4 | AGENT418 | 3 |
RES00199992 | 2025-09-15T08:03:00 | 2025-09-21T00:15:00 | MTN | recharge_failed | low | call_center | 694 | 136.2 | true | false | 4 | AGENT691 | 10 |
RES00199993 | 2025-09-01T11:45:00 | 2025-09-01T15:21:00 | MTN | value_added_service | critical | call_center | 5 | 3.6 | true | false | 1 | AGENT423 | 10 |
RES00199994 | 2025-09-09T07:38:00 | 2025-09-11T12:20:00 | MTN | data_not_working | medium | app | 377 | 52.7 | true | false | 3 | AGENT694 | 2 |
RES00199995 | 2025-09-19T11:41:00 | 2025-09-21T16:11:00 | Glo | billing_dispute | medium | app | 208 | 52.5 | true | false | 3 | AGENT472 | 9 |
RES00199996 | 2025-09-02T23:22:00 | 2025-09-03T19:34:00 | MTN | network_issue | high | call_center | 51 | 20.2 | true | false | 4 | AGENT351 | 6 |
RES00199997 | 2025-09-13T20:16:00 | 2025-09-14T00:10:00 | Airtel | data_not_working | critical | social_media | 26 | 3.9 | true | false | 1 | AGENT366 | 9 |
RES00199998 | 2025-09-13T15:32:00 | 2025-09-15T15:02:00 | Airtel | roaming_issue | medium | call_center | 356 | 47.5 | true | false | 1 | AGENT962 | 6 |
RES00199999 | 2025-09-16T12:25:00 | 2025-09-18T10:13:00 | MTN | call_quality | medium | social_media | 395 | 45.8 | true | false | 4 | AGENT921 | 9 |
RES00200000 | 2025-09-18T09:19:00 | 2025-09-21T00:43:00 | MTN | recharge_failed | medium | call_center | 373 | 63.4 | true | false | 1 | AGENT990 | 10 |
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