| --- |
| title: "House Oversight: Estate Documents (Nov 12) (HOUSE_OVERSIGHT_013842)" |
| source: "House Oversight: Estate Documents (Nov 12)" |
| sourceUrl: "https://www.justice.gov/epstein" |
| date: "2026-01-01" |
| category: "House Oversight" |
| eftaNumber: "HOUSE_OVERSIGHT_013842" |
| ocrPages: 1 |
| ocrChars: 4058 |
| ocrElapsed: 0.0 |
| parseTier: "external-legacy" |
| engine: "engine undisclosed (ep-nov-12.greg.technology mirror)" |
| externalSource: "greg-ep-nov-12" |
| externalLicense: "not granted" |
| externalCredit: "ep-nov-12.greg.technology" |
| externalUrl: "https://ep-nov-12.greg.technology" |
| --- |
| |
| analysis possible, applying these questions to everything from my friends to customers and advertising to |
| relaxation activities. Don't expect to find you're doing everything right — the truth often hurts. The goal is |
| to find your inefficiencies in order to eliminate them and to find your strengths so you can multiply them. |
| In the 24 hours that followed, I made several simple but emotionally difficult decisions that literally |
| changed my life forever and enabled the lifestyle I now enjoy. |
| The first decision I made is an excellent example of how dramatic and fast the ROI of this analytical |
| fat-cutting can be: I stopped contacting 95% of my customers and fired 2%, leaving me with the top 3% |
| of producers to profile and duplicate. |
| Out of more than 120 wholesale customers, a mere 5 were bringing in 95% of the revenue. I was |
| spending 98% of my time chasing the remainder, as the aforementioned 5 ordered regularly without any |
| follow-up calls, persuasion, or cajoling. In other words, I was working because I felt as though I should |
| be doing something from 9-5. I didn't realize that working every hour from 9-5 isn't the goal; it's |
| simply the structure most people use, whether it's necessary or not. I had a severe case of work-for-work |
| (W4W), the most-hated acronym in the NR vocabulary. |
| All, and I mean 100%, of my problems and complaints came from this unproductive majority, with |
| the exception of two large customers who were simply world-class experts of the "here is the fire I |
| started, now you put it out" approach to business. I put all of these unproductive customers on passive |
| mode: If they ordered, great—let them fax in the order. If not, I would do absolutely no chasing: no |
| phone calls, no e-mail, nothing. That left the two larger customers to deal with, who were professional |
| ball breakers but contributed about 10% to the bottom line at the time. |
| You'll always have a few of these, and it is a quandary that causes all sorts of problems, not the least |
| of which are self-hatred and depression. Up to that point, I had taken their browbeating, insults, time- |
| consuming arguments, and tirades as a cost of doing business. I realized during the 80/20 analysis that |
| these two people were the source of nearly all my unhappiness and anger throughout the day, and it |
| usually spilled over into my personal time, keeping me up at night with the usual "I should have said X, |
| Y, and Z to that penis" self-flagellation. I finally concluded the obvious: The effect on my self-esteem |
| and state of mind just wasn't worth the financial gain. I didn't need the money for any precise reason, |
| and I had assumed I needed to take it. The customers are always right, aren't they? Part of doing |
| business, right? Hell, no. Not for the NR, anyway. I fired their asses and enjoyed every second of it. The |
| first conversation went like this: |
| Customer: What the &#@$? I ordered two cases and they arrived two days late. [Note: He had sent the |
| order to the wrong person via the wrong medium, despite repeated reminders.] You guys are the most |
| disorganized bunch of idiots I've ever worked with. I have 20 years of experience in this industry, and |
| this is the worst. |
| Any NR - in this case, me: I will kill you. Be afraid, be very afraid. |
| I wish. I did rehearse that a million times in my mental theater, but it actually went something more like |
| this: |
| I'm sorry to hear that. You know, I've been taking your insults for a while now, and it's unfortunate that |
| it seems we won't be able to do business anymore. I'd recommend you take a good look at where this |
| unhappiness and anger is actually coming from. In any case, I wish you well. If you would like to order |
| product, we'll be happy to supply it, but only if you can conduct yourself without profanity and |
| unnecessary insults. You have our fax number. All the best and have a nice day. [Click.] |
| I did this once via phone and once through e-mail. So what happened? I lost one customer, but the |
| other corrected course and simply faxed orders, again and again and again. Problem solved, minimum |
| HOUSE_OVERSIGHT_013842 |
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