---
title: "DOJ Epstein Files, Data Set 9 (EFTA00064587)"
source: "DOJ Epstein Files, Data Set 9"
sourceUrl: "https://huggingface.co/datasets/ishumilin/epstein-files-ocr-complete"
date: "2026-01-01"
category: "DOJ Data Set"
eftaNumber: "EFTA00064587"
ocrPages: 0
ocrChars: 5086
ocrElapsed: 0.0
parseTier: "external"
engine: "ishumilin OCR pipeline (engine undisclosed; CC0 mirror)"
externalSource: "ishumilin-ocr-complete"
externalLicense: "CC0-1.0"
externalCredit: "ishumilin/epstein-files-ocr-complete (Hugging Face)"
externalUrl: "https://huggingface.co/datasets/ishumilin/epstein-files-ocr-complete"
---

Service Request #22855

## Raid just crashed

<table border="1"><tr><td>Status:</td><td>Closed</td></tr><tr><td>Priority:</td><td>P3(Next Day)</td></tr><tr><td>Type:</td><td>Service Contract</td></tr><tr><td>Assigned To:</td><td>Jeff Cranor, Jeff McKenzie, Justin Houston</td></tr></table>

<table border="1"><tr><td>Date Created:</td><td>Feb 28, 2019</td></tr><tr><td>Next Appt.:</td><td></td></tr></table>

## Additional Information & Custom Fields:

## Detailed Description:

<table border="1"><tr><td>Serial Number 43144901</td></tr><tr><td>Customer Name Federal Bureau of Prisons</td></tr><tr><td>Site Name MCC New York</td></tr><tr><td>Product Type VISION</td></tr><tr><td>Contact Name Jeff Mckenzie</td></tr></table>

| EFTA00064587 |
| :--- | :---

Contact Phone 240-454-1777

Email Address

Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD.

Oqnify Support Contract #: 32765

Jeffrey McKenzie | Senior Customer Support Technician

SigNet Technologies | Convergint Federal Solutions

12300 Kiln Ct Suite E, Beltsville, MD 20705

## Schedule

<table border="1"><tr><td>When</td><td>Assigned To</td><td>Comment</td></tr><tr><td>Feb 28-Mar 8,2019all-day</td><td>Justin Houston, Jeff McKenzie, Jeff Cranor</td><td>Jeff is working on this.</td></tr></table>

Equipment - No Equipment

## Comments

Assignment Completed

by Justin Houston on Mar 20, 2019, 2:45 PM

The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been marked complete.

## [PRIVATE]

back up and running after rebuilding the raid

## Comment

by Jeff McKenzie on Feb 28, 2019, 2:06 PM

## [PRIVATE]

Derek, Are you available to work on this if I get the customer on the line? Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office: | Mobile: | Direct:

This e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Jeffrey McKenzie Sent: Tuesday, February 26, 2019 4:36 PM To: 'Support'

<Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Thanks Derek. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 3:34 PM To: Jeffrey McKenzie <

>; Support

<Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Hi Jeff: Unable to locate anything official. The basic steps are as following: 1. Set the raid level to none, and save. It will restart with all drives being "J." [Replace any faulty drives] 2. Set the raid level to 5 and save. It will restart and be an initialization. The password is 1111 (if I recall correctly). Once the raid is created, you'll need to restart windows and create the proper partitions. I'll keep looking but that should get you going. Best regards, DEREK BARR Senior Support Engineer (T) +1-845-201-5568 (M) +1-201-407-7471 www.qognify.com CUSTOMER SUPPORT CONTACTS USA Toll Free +1-866-8954607 USA +1-201-377-3408 UK +44-203-1501-393 UK Toll Free +44-800-0488305 Israel +972-73-394-7900 France +33-170-70-0066 support@Qognify.com Germany +49-3419-288-035 Singapore +65-3163-3144 India +91-117-1279-047 Hong Kong +852-5808-6118 China +86-10-5357-3270 From: Jeffrey McKenzie <

> Sent: Tuesday, February 26, 2019 14:35 To: Support

<Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST Anything you have on Pro Unit documentation would be appreciated. Jeffrey McKenzie | Senior Customer Support Technician SigNet Technologies | Convergint Federal Solutions 12300 Kiln Ct Suite E, Beltsville, MD 20705 Office: | Mobile: | Direct:

this e-mail and any attachments to it are intended only for the identified recipients. It may contain proprietary or otherwise legally protected information of SigNet Technologies, Inc. Any unauthorized use or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender and delete or otherwise destroy the e-mail and all attachments immediately. From: Support [mailto:Support@qognify.com] Sent: Tuesday, February 26, 2019 2:28 PM To: Jeffrey McKenzie <[email]>; Support <Support@qognify.com> Subject: RE: PRO UNIT RAID REBUILD DOCUMENTATION

```markdown

EFTA00064588
```

REQUEST Hi Jeff: I am searching but so far I am not finding anything specific – you want to do a foreground init of the RAID?

## Assignment Created

by Jeff McKenzie on Feb 28, 2019, 2:05 PM

The assignment on Feb 28 - Mar 8, all-day for Justin Houston, Jeff McKenzie and Jeff Cranor has been created.

## [PRIVATE]

Jeff is working on this.

## ```markdown

Details - No Detail Items
```

```markdown

EFTA00064589
```