feedback_id stringlengths 6 6 | feedback_text stringlengths 38 87 | policy_type stringclasses 7
values | rating float64 1 5 | feedback_date stringdate 2026-07-01 00:00:00 2026-08-01 00:00:00 | country stringclasses 2
values |
|---|---|---|---|---|---|
ZA-001 | The policy lookup on the app is very slow, takes ages to show my car insurance details. | Car | 2 | 2026-07 | ZA |
ZA-002 | Loved how easy it was to find my home insurance policy documents. | Home | 5 | 2026-07 | ZA |
ZA-003 | Claim submission was confusing, I had to call support twice to complete it. | Car | 2 | 2026-07 | ZA |
ZA-004 | Customer service helped me immediately with my life insurance query. | Life | 5 | 2026-07 | ZA |
ZA-005 | App keeps crashing when I try to view my medical aid claims. | Medical Aid | 1 | 2026-07 | ZA |
ZA-006 | Travel insurance quote was quick and straightforward. | Travel | 4 | 2026-07 | ZA |
ZA-007 | I could not find where to download my policy certificate. | Car | 3 | 2026-07 | ZA |
ZA-008 | The claims tracker is a great feature, very transparent. | Home | 5 | 2026-07 | ZA |
ZA-009 | Too many steps to renew my policy, please simplify. | Life | 2 | 2026-07 | ZA |
ZA-010 | The customer service chat never connected me to an agent. | Medical Aid | 1 | 2026-07 | ZA |
ZA-011 | Premium payment reminders are helpful and on time. | Car | 4 | 2026-07 | ZA |
ZA-012 | Submitting a car claim took over an hour of form filling. | Car | 2 | 2026-07 | ZA |
ZA-013 | Very happy with the fast approval of my home claim. | Home | 5 | 2026-07 | ZA |
ZA-014 | The app does not support biometric login on my device. | Life | 3 | 2026-07 | ZA |
ZA-015 | Policy documents are clear and easy to understand. | Car | 4 | 2026-07 | ZA |
ZA-016 | Had to re-enter all my details after the app crashed. | Medical Aid | 1 | 2026-07 | ZA |
ZA-017 | Travel insurance cancellation was handled smoothly. | Travel | 5 | 2026-07 | ZA |
ZA-018 | I wish there were more payment options on the app. | Car | 3 | 2026-07 | ZA |
ZA-019 | The claims process for my life insurance was very stressful. | Life | 2 | 2026-07 | ZA |
ZA-020 | Excellent support when my car was stolen, very reassuring. | Car | 5 | 2026-07 | ZA |
ZA-021 | Home insurance renewal notice was confusing. | Home | 3 | 2026-07 | ZA |
ZA-022 | The app language options do not include my preferred language. | Medical Aid | 2 | 2026-07 | ZA |
ZA-023 | Quick response from the call centre, solved my issue fast. | Car | 4 | 2026-07 | ZA |
ZA-025 | Medical aid claim status was not updating for days. | Medical Aid | 2 | 2026-07 | ZA |
ZA-027 | Getting a travel insurance quote online was painless. | Travel | 4 | 2026-07 | ZA |
ZA-029 | I could not change my policy details on the app. | Car | 2 | 2026-08 | ZA |
ZA-030 | The app is generally good but notifications are too many. | Home | 3 | 2026-08 | ZA |
ZA-031 | Claim payout was faster than I expected. | Car | 5 | 2026-08 | ZA |
ZA-032 | The premium went up without a clear explanation. | Home | 2 | 2026-08 | ZA |
ZA-033 | Agent was polite and resolved my medical aid query. | Medical Aid | 4 | 2026-08 | ZA |
ZA-034 | The life insurance beneficiary update form is too long. | Life | 3 | 2026-08 | ZA |
ZA-035 | Car insurance documents download instantly, very good. | Car | 5 | 2026-08 | ZA |
ZA-036 | Hard to reach customer service on weekends. | Travel | 2 | 2026-08 | ZA |
ZA-037 | The app layout is clean and intuitive. | Car | 4 | 2026-08 | ZA |
ZA-038 | My claim was rejected but the reason was not clear. | Home | 1 | 2026-08 | ZA |
ZA-039 | Support team followed up to make sure my issue was fixed. | Medical Aid | 5 | 2026-08 | ZA |
ZA-040 | I had trouble uploading documents for my claim. | Car | 2 | 2026-08 | ZA |
ZA-042 | Great experience renewing my life policy online. | Life | 4 | 2026-08 | ZA |
ZA-043 | The app shows incorrect premium amounts. | Car | 1 | 2026-08 | ZA |
ZA-044 | Very satisfied with the home insurance claim process. | Home | 5 | 2026-08 | ZA |
EG-001 | The app takes too long to show my auto policy details. | Auto | 2 | 2026-07 | EG |
EG-002 | Easy to find my home insurance certificate on the app. | Home | 5 | 2026-07 | EG |
EG-003 | Claims form is too long and confusing. | Auto | 2 | 2026-07 | EG |
EG-004 | Support agent was very helpful with my life policy query. | Life | 5 | 2026-07 | EG |
EG-005 | The app crashed twice while I was checking my medical claim. | Medical | 1 | 2026-07 | EG |
EG-006 | Getting a travel policy quote was fast and simple. | Travel | 4 | 2026-07 | EG |
EG-007 | I could not find the download option for my policy. | Auto | 3 | 2026-07 | EG |
EG-008 | The claim tracking feature is excellent and clear. | Home | 5 | 2026-07 | EG |
EG-009 | Renewing my life policy takes too many steps. | Life | 2 | 2026-07 | EG |
EG-010 | No one answered in the customer service chat. | Medical | 1 | 2026-07 | EG |
EG-011 | Payment reminders are sent on time, very good. | Auto | 4 | 2026-07 | EG |
EG-012 | Submitting an auto claim took a very long time. | Auto | 2 | 2026-07 | EG |
EG-013 | Very pleased with how fast my home claim was settled. | Home | 5 | 2026-07 | EG |
EG-014 | The app does not offer a dark mode or fingerprint login. | Life | 3 | 2026-07 | EG |
EG-015 | Policy documents are well organised and readable. | Auto | 4 | 2026-07 | EG |
EG-016 | I had to enter my details again after the app crashed. | Medical | 1 | 2026-07 | EG |
EG-017 | Cancelling my travel policy was handled without issues. | Travel | 5 | 2026-07 | EG |
EG-018 | More payment options should be added to the app. | Auto | 3 | 2026-07 | EG |
EG-019 | The medical claim process felt stressful and slow. | Medical | 2 | 2026-07 | EG |
EG-020 | Great support during my accident, very reassuring. | Auto | 5 | 2026-07 | EG |
EG-021 | The renewal notice for my home policy was confusing. | Home | 3 | 2026-07 | EG |
EG-022 | I would like an Arabic interface for the app. | Medical | 2 | 2026-07 | EG |
EG-023 | The call centre answered quickly and solved my issue. | Auto | 4 | 2026-07 | EG |
EG-025 | Claim status for my medical insurance did not update for days. | Medical | 2 | 2026-07 | EG |
EG-027 | Online travel insurance quote was very smooth. | Travel | 4 | 2026-07 | EG |
EG-029 | I could not update my personal details in the app. | Auto | 2 | 2026-08 | EG |
EG-030 | Notifications are too many but the app is fine overall. | Home | 3 | 2026-08 | EG |
EG-031 | Claim payout arrived faster than I expected. | Auto | 5 | 2026-08 | EG |
EG-032 | My premium increased without a clear reason. | Home | 2 | 2026-08 | EG |
EG-033 | The agent was polite and answered all my questions. | Medical | 4 | 2026-08 | EG |
EG-034 | The beneficiary update form is unnecessarily long. | Life | 3 | 2026-08 | EG |
EG-035 | Auto insurance documents download instantly. | Auto | 5 | 2026-08 | EG |
EG-036 | Customer service is hard to reach during weekends. | Travel | 2 | 2026-08 | EG |
EG-037 | The app interface is clean and simple to use. | Auto | 4 | 2026-08 | EG |
africa-insurance-ux-monthly
Monthly merged insurance mobile-app UX feedback dataset for South Africa (ZA) and Egypt (EG), consolidated for the monthly UX optimisation review.
Contents
- Rows: 74
- Schema:
feedback_id, feedback_text, policy_type, rating, feedback_date, country - Rows by country: {"ZA": 40, "EG": 34}
- Date granularity: YYYY-MM (feedback_date)
Sources (revisions recorded for reproducibility)
- South Africa:
toolathon123/za-insurance-ux-feedback(45 rows) — columns:feedback_id, feedback_text, policy_type, user_rating, feedback_date - Egypt:
toolathon123/eg-insurance-ux-feedback(38 rows) — columns:comment_id, comment_text, policy_category, score, comment_date
Cleaning / merge pipeline
load_datasetboth source repos (83 rows before merge, < 100 ✓).- Unify schema: rename
user_rating/score->rating,comment_text->feedback_text,policy_category->policy_type,comment_date->feedback_date. - Add
countrycolumn (ZA/EG) to distinguish source market. concatvertically.- Drop rows with missing rating (2 rows).
- Drop duplicate feedback texts (7 rows).
- Normalise dates to
YYYY-MM(both YYYY-MM-DD and DD/MM/YYYY accepted).
See insurance_ux/merge_insurance_ux.py for the reproducible pipeline.
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