Datasets:
user_id stringlengths 6 29 | timestamp stringdate 2018-06-15 12:00:00 2026-08-18 12:00:00 | country stringclasses 2
values | product_type stringclasses 14
values | feedback_text stringlengths 38 165 | rating float64 1 5 | source stringclasses 6
values | record_type stringclasses 4
values | provider stringclasses 25
values | city stringclasses 13
values | original_id stringlengths 0 29 |
|---|---|---|---|---|---|---|---|---|---|---|
EG-USER-306837 | 2025-08-13T00:00:00 | EG | Auto | Easy to find my Auto insurance certificate on the app. It would be good to see this improved. | 5 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-860795 | 2025-08-13T00:00:00 | EG | Device | Getting a Device policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-744078 | 2025-08-13T00:00:00 | EG | Device | Very pleased with how fast my Device claim was settled. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-93173 | 2025-08-13T00:00:00 | EG | Home | The renewal notice for my Property policy was confusing. This is from my recent experience with the app. | 3 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-423051 | 2025-08-13T00:00:00 | EG | Marine | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-614775 | 2025-08-13T00:00:00 | EG | Travel | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-835508 | 2025-08-13T00:00:00 | EG | Auto | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-532183 | 2025-08-13T00:00:00 | EG | Education | Support agent was very helpful with my Education policy query. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-268024 | 2025-08-13T00:00:00 | EG | Life | The call centre answered quickly and solved my Life issue. | 4 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-62127 | 2025-08-13T00:00:00 | EG | Travel | Renewing my Travel policy online was smooth and simple. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-807145 | 2025-08-13T00:00:00 | EG | Marine | Great support during my Marine claim, very reassuring. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-991311 | 2025-08-13T00:00:00 | EG | Education | Claims form for my Education policy is too long and confusing. Happy with how the team handled it. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-411324 | 2025-08-13T00:00:00 | EG | Marine | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-221759 | 2025-08-13T00:00:00 | EG | Medical | The app does not offer a dark mode or fingerprint login. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-426878 | 2025-08-13T00:00:00 | EG | Education | The call centre answered quickly and solved my Education issue. | 4 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-26425 | 2025-08-13T00:00:00 | EG | Marine | Renewing my Marine policy takes too many steps. Overall I find the app decent. | 2 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-519748 | 2025-08-13T00:00:00 | EG | Auto | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-750232 | 2025-08-13T00:00:00 | EG | Home | Payment reminders are sent on time, very good. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-366452 | 2025-08-13T00:00:00 | EG | Device | Great support during my Device claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-604620 | 2025-08-13T00:00:00 | EG | Auto | No one answered in the customer service chat. Overall I find the app decent. | 1 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-861637 | 2025-08-13T00:00:00 | EG | Marine | Getting a Marine policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-837425 | 2025-08-14T00:00:00 | EG | Auto | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-163415 | 2025-08-14T00:00:00 | EG | Life | The claim tracking feature is excellent and clear. It would be good to see this improved. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-946096 | 2025-08-14T00:00:00 | EG | Auto | Great support during my Auto claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-62218 | 2025-08-14T00:00:00 | EG | Marine | The app does not offer a dark mode or fingerprint login. | 3 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-662325 | 2025-08-14T00:00:00 | EG | Medical | I could not find the download option for my Medical policy. Overall I find the app decent. | 3 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-764606 | 2025-08-14T00:00:00 | EG | Marine | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-215319 | 2025-08-14T00:00:00 | EG | Travel | Getting a Travel policy quote was fast and simple. This is from my recent experience with the app. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-244755 | 2025-08-14T00:00:00 | EG | Auto | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-967637 | 2025-08-14T00:00:00 | EG | Life | Customer service is hard to reach during weekends. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-942484 | 2025-08-14T00:00:00 | EG | Device | Getting a Device policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-990328 | 2025-08-14T00:00:00 | EG | Medical | The renewal notice for my Medical policy was confusing. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-137518 | 2025-08-14T00:00:00 | EG | Medical | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-21621 | 2025-08-14T00:00:00 | EG | Medical | The app interface is clean and simple to use. Overall I find the app decent. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-391205 | 2025-08-14T00:00:00 | EG | Auto | Getting a Auto policy quote was fast and simple. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-562869 | 2025-08-15T00:00:00 | EG | Home | Payment reminders are sent on time, very good. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-460306 | 2025-08-15T00:00:00 | EG | Home | The claim tracking feature is excellent and clear. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-482579 | 2025-08-15T00:00:00 | EG | Device | The claim tracking feature is excellent and clear. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-976164 | 2025-08-15T00:00:00 | EG | Auto | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-232184 | 2025-08-15T00:00:00 | EG | Medical | Support agent was very helpful with my Medical policy query. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-173409 | 2025-08-15T00:00:00 | EG | Medical | The app keeps asking me to verify my identity every time. It would be good to see this improved. | 1 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-77952 | 2025-08-15T00:00:00 | EG | Medical | I had to enter my details again after the app crashed. | 1 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-108470 | 2025-08-15T00:00:00 | EG | Device | The app crashed twice while I was checking my Device claim. | 1 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-382343 | 2025-08-15T00:00:00 | EG | Motorcycle | Great support during my Motorcycle claim, very reassuring. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-671002 | 2025-08-15T00:00:00 | EG | Home | Getting a Property policy quote was fast and simple. It would be good to see this improved. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-21431 | 2025-08-15T00:00:00 | EG | Travel | Support agent was very helpful with my Travel policy query. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-727657 | 2025-08-15T00:00:00 | EG | Motorcycle | The call centre answered quickly and solved my Motorcycle issue. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-678232 | 2025-08-15T00:00:00 | EG | Marine | The app interface is clean and simple to use. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-643480 | 2025-08-15T00:00:00 | EG | Medical | Claims form for my Medical policy is too long and confusing. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-408866 | 2025-08-16T00:00:00 | EG | Device | The Device claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-469381 | 2025-08-16T00:00:00 | EG | Travel | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-239777 | 2025-08-16T00:00:00 | EG | Device | Easy to find my Device insurance certificate on the app. Overall I find the app decent. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-549727 | 2025-08-16T00:00:00 | EG | Home | Easy to find my Home insurance certificate on the app. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-408201 | 2025-08-16T00:00:00 | EG | Motorcycle | The app crashed twice while I was checking my Motorcycle claim. Happy with how the team handled it. | 1 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-47886 | 2025-08-16T00:00:00 | EG | Medical | I had to enter my details again after the app crashed. It would be good to see this improved. | 1 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-949916 | 2025-08-16T00:00:00 | EG | Motorcycle | Easy to find my Motorcycle insurance certificate on the app. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-336160 | 2025-08-16T00:00:00 | EG | Auto | Support agent was very helpful with my Auto policy query. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-662807 | 2025-08-16T00:00:00 | EG | Motorcycle | The app does not offer a dark mode or fingerprint login. Overall I find the app decent. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-377414 | 2025-08-16T00:00:00 | EG | Home | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-543550 | 2025-08-17T00:00:00 | EG | Device | The app crashed twice while I was checking my Device claim. Happy with how the team handled it. | 1 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-168787 | 2025-08-17T00:00:00 | EG | Home | Customer service is hard to reach during weekends. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-556566 | 2025-08-17T00:00:00 | EG | Life | The app keeps asking me to verify my identity every time. | 1 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-241309 | 2025-08-17T00:00:00 | EG | Home | My premium increased without a clear reason. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-592282 | 2025-08-17T00:00:00 | EG | Marine | Support agent was very helpful with my Marine policy query. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-353792 | 2025-08-17T00:00:00 | EG | Home | Notifications are too many but the app is fine overall. It would be good to see this improved. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-256286 | 2025-08-17T00:00:00 | EG | Life | The call centre answered quickly and solved my Life issue. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-275783 | 2025-08-17T00:00:00 | EG | Home | Getting a Property policy quote was fast and simple. | 4 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-556270 | 2025-08-17T00:00:00 | EG | Home | The Home claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-689328 | 2025-08-17T00:00:00 | EG | Life | Great support during my Life claim, very reassuring. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-697252 | 2025-08-17T00:00:00 | EG | Auto | The Auto claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-258384 | 2025-08-17T00:00:00 | EG | Medical | I could not find the download option for my Medical policy. Overall I find the app decent. | 3 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-355474 | 2025-08-17T00:00:00 | EG | Home | Very pleased with how fast my Property claim was settled. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-176662 | 2025-08-17T00:00:00 | EG | Marine | Claim payout arrived faster than I expected. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-168467 | 2025-08-17T00:00:00 | EG | Device | Easy to find my Device insurance certificate on the app. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-733482 | 2025-08-18T00:00:00 | EG | Motorcycle | Great support during my Motorcycle claim, very reassuring. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-313176 | 2025-08-18T00:00:00 | EG | Home | Very pleased with how fast my Home claim was settled. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-917267 | 2025-08-18T00:00:00 | EG | Travel | The call centre answered quickly and solved my Travel issue. Overall I find the app decent. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-148625 | 2025-08-18T00:00:00 | EG | Auto | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-59118 | 2025-08-18T00:00:00 | EG | Marine | Great support during my Marine claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-505448 | 2025-08-18T00:00:00 | EG | Marine | Customer service is hard to reach during weekends. Happy with how the team handled it. | 2 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-556117 | 2025-08-18T00:00:00 | EG | Life | Great support during my Life claim, very reassuring. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-962318 | 2025-08-18T00:00:00 | EG | Medical | The app interface is clean and simple to use. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-464379 | 2025-08-18T00:00:00 | EG | Marine | Very pleased with how fast my Marine claim was settled. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-412361 | 2025-08-18T00:00:00 | EG | Travel | I could not find the download option for my Travel policy. Happy with how the team handled it. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-214951 | 2025-08-18T00:00:00 | EG | Home | Support agent was very helpful with my Property policy query. Overall I find the app decent. | 5 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-749738 | 2025-08-18T00:00:00 | EG | Marine | No one answered in the customer service chat. | 1 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-453352 | 2025-08-18T00:00:00 | EG | Medical | Support agent was very helpful with my Medical policy query. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-355547 | 2025-08-18T00:00:00 | EG | Home | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-779020 | 2025-08-18T00:00:00 | EG | Marine | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-65837 | 2025-08-18T00:00:00 | EG | Home | The app interface is clean and simple to use. | 4 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-568031 | 2025-08-18T00:00:00 | EG | Device | The app takes too long to show my Device policy details. | 2 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-589770 | 2025-08-18T00:00:00 | EG | Medical | Getting a Medical policy quote was fast and simple. | 4 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-994412 | 2025-08-18T00:00:00 | EG | Auto | Support agent was very helpful with my Auto policy query. Overall I find the app decent. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-343053 | 2025-08-19T00:00:00 | EG | Auto | Policy documents are well organised and readable. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-382759 | 2025-08-19T00:00:00 | EG | Education | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-632986 | 2025-08-19T00:00:00 | EG | Travel | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-181024 | 2025-08-19T00:00:00 | EG | Motorcycle | Renewing my Motorcycle policy takes too many steps. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-973028 | 2025-08-19T00:00:00 | EG | Auto | Easy to find my Auto insurance certificate on the app. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-676074 | 2025-08-19T00:00:00 | EG | Life | Renewing my Life policy online was smooth and simple. Overall I find the app decent. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-555512 | 2025-08-19T00:00:00 | EG | Home | The call centre answered quickly and solved my Home issue. | 4 | synthetic | synthetic_ux | Misr Insurance |
End of preview. Expand in Data Studio
za-eg-insurance-ux-merged — Daily Snapshot 2026-08-13
Merged insurance / financial-services user-experience dataset for South Africa (ZA)
and Egypt (EG), produced daily by the FinTech Research Centre pipeline
(merge_insurance_ux.py). Designed for time-series analysis and cross-region
comparison of insurance-app UX.
Contents
- Rows: 20,227
- Countries: {'ZA': 14149, 'EG': 6078}
- Schema: user_id, timestamp, country, product_type, feedback_text, rating, source, record_type, provider, city, original_id
- record_type mix: {'synthetic_ux': 10000, 'claim': 8080, 'survey': 2064, 'ux_feedback': 83}
Source datasets (all loaded from the Hugging Face Hub with the datasets library)
toolathon123/za-insurance-ux-feedback— real ZA insurance-app UX feedbacktoolathon123/eg-insurance-ux-feedback— real EG insurance-app UX feedbacktoolathon123/za-egypt-insurance-claims-sample— real ZA+EG insurance claimselectricsheepafrica/africa-synth-insurance-penetration-africa-all— real pan-African insurance-adoption & satisfaction survey (South Africa subset)electricsheepafrica/africa-synth-health-insurance-claims-all— real pan-African health-insurance claims (South Africa subset)
Data provenance & transparency
Rows tagged record_type='synthetic_ux' (source=synthetic) are synthetic but realistic
insurance-UX feedback generated deterministically (seeded by run-date) from templates and
distributions calibrated on the real seed datasets. They are added so the merged dataset
exceeds 10,000 records with meaningful Egypt coverage, while remaining reproducible every day.
All other rows are derived from the real datasets above.
- Downloads last month
- 38