user_id stringlengths 6 29 | timestamp stringdate 2018-06-15 12:00:00 2026-08-18 12:00:00 | country stringclasses 2
values | product_type stringclasses 14
values | feedback_text stringlengths 38 165 | rating float64 1 5 | source stringclasses 6
values | record_type stringclasses 4
values | provider stringclasses 25
values | city stringclasses 13
values | original_id stringlengths 0 29 |
|---|---|---|---|---|---|---|---|---|---|---|
EG-USER-306837 | 2025-08-13T00:00:00 | EG | Auto | Easy to find my Auto insurance certificate on the app. It would be good to see this improved. | 5 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-860795 | 2025-08-13T00:00:00 | EG | Device | Getting a Device policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-744078 | 2025-08-13T00:00:00 | EG | Device | Very pleased with how fast my Device claim was settled. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-93173 | 2025-08-13T00:00:00 | EG | Home | The renewal notice for my Property policy was confusing. This is from my recent experience with the app. | 3 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-423051 | 2025-08-13T00:00:00 | EG | Marine | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-614775 | 2025-08-13T00:00:00 | EG | Travel | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-835508 | 2025-08-13T00:00:00 | EG | Auto | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-532183 | 2025-08-13T00:00:00 | EG | Education | Support agent was very helpful with my Education policy query. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-268024 | 2025-08-13T00:00:00 | EG | Life | The call centre answered quickly and solved my Life issue. | 4 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-62127 | 2025-08-13T00:00:00 | EG | Travel | Renewing my Travel policy online was smooth and simple. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-807145 | 2025-08-13T00:00:00 | EG | Marine | Great support during my Marine claim, very reassuring. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-991311 | 2025-08-13T00:00:00 | EG | Education | Claims form for my Education policy is too long and confusing. Happy with how the team handled it. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-411324 | 2025-08-13T00:00:00 | EG | Marine | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-221759 | 2025-08-13T00:00:00 | EG | Medical | The app does not offer a dark mode or fingerprint login. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-426878 | 2025-08-13T00:00:00 | EG | Education | The call centre answered quickly and solved my Education issue. | 4 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-26425 | 2025-08-13T00:00:00 | EG | Marine | Renewing my Marine policy takes too many steps. Overall I find the app decent. | 2 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-519748 | 2025-08-13T00:00:00 | EG | Auto | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-750232 | 2025-08-13T00:00:00 | EG | Home | Payment reminders are sent on time, very good. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-366452 | 2025-08-13T00:00:00 | EG | Device | Great support during my Device claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-604620 | 2025-08-13T00:00:00 | EG | Auto | No one answered in the customer service chat. Overall I find the app decent. | 1 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-861637 | 2025-08-13T00:00:00 | EG | Marine | Getting a Marine policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-837425 | 2025-08-14T00:00:00 | EG | Auto | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-163415 | 2025-08-14T00:00:00 | EG | Life | The claim tracking feature is excellent and clear. It would be good to see this improved. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-946096 | 2025-08-14T00:00:00 | EG | Auto | Great support during my Auto claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-62218 | 2025-08-14T00:00:00 | EG | Marine | The app does not offer a dark mode or fingerprint login. | 3 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-662325 | 2025-08-14T00:00:00 | EG | Medical | I could not find the download option for my Medical policy. Overall I find the app decent. | 3 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-764606 | 2025-08-14T00:00:00 | EG | Marine | The claim tracking feature is excellent and clear. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-215319 | 2025-08-14T00:00:00 | EG | Travel | Getting a Travel policy quote was fast and simple. This is from my recent experience with the app. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-244755 | 2025-08-14T00:00:00 | EG | Auto | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-967637 | 2025-08-14T00:00:00 | EG | Life | Customer service is hard to reach during weekends. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-942484 | 2025-08-14T00:00:00 | EG | Device | Getting a Device policy quote was fast and simple. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-990328 | 2025-08-14T00:00:00 | EG | Medical | The renewal notice for my Medical policy was confusing. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-137518 | 2025-08-14T00:00:00 | EG | Medical | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-21621 | 2025-08-14T00:00:00 | EG | Medical | The app interface is clean and simple to use. Overall I find the app decent. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-391205 | 2025-08-14T00:00:00 | EG | Auto | Getting a Auto policy quote was fast and simple. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-562869 | 2025-08-15T00:00:00 | EG | Home | Payment reminders are sent on time, very good. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-460306 | 2025-08-15T00:00:00 | EG | Home | The claim tracking feature is excellent and clear. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-482579 | 2025-08-15T00:00:00 | EG | Device | The claim tracking feature is excellent and clear. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-976164 | 2025-08-15T00:00:00 | EG | Auto | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-232184 | 2025-08-15T00:00:00 | EG | Medical | Support agent was very helpful with my Medical policy query. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-173409 | 2025-08-15T00:00:00 | EG | Medical | The app keeps asking me to verify my identity every time. It would be good to see this improved. | 1 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-77952 | 2025-08-15T00:00:00 | EG | Medical | I had to enter my details again after the app crashed. | 1 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-108470 | 2025-08-15T00:00:00 | EG | Device | The app crashed twice while I was checking my Device claim. | 1 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-382343 | 2025-08-15T00:00:00 | EG | Motorcycle | Great support during my Motorcycle claim, very reassuring. This is from my recent experience with the app. | 5 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-671002 | 2025-08-15T00:00:00 | EG | Home | Getting a Property policy quote was fast and simple. It would be good to see this improved. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-21431 | 2025-08-15T00:00:00 | EG | Travel | Support agent was very helpful with my Travel policy query. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-727657 | 2025-08-15T00:00:00 | EG | Motorcycle | The call centre answered quickly and solved my Motorcycle issue. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-678232 | 2025-08-15T00:00:00 | EG | Marine | The app interface is clean and simple to use. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-643480 | 2025-08-15T00:00:00 | EG | Medical | Claims form for my Medical policy is too long and confusing. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-408866 | 2025-08-16T00:00:00 | EG | Device | The Device claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-469381 | 2025-08-16T00:00:00 | EG | Travel | Policy documents are well organised and readable. Happy with how the team handled it. | 4 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-239777 | 2025-08-16T00:00:00 | EG | Device | Easy to find my Device insurance certificate on the app. Overall I find the app decent. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-549727 | 2025-08-16T00:00:00 | EG | Home | Easy to find my Home insurance certificate on the app. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-408201 | 2025-08-16T00:00:00 | EG | Motorcycle | The app crashed twice while I was checking my Motorcycle claim. Happy with how the team handled it. | 1 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-47886 | 2025-08-16T00:00:00 | EG | Medical | I had to enter my details again after the app crashed. It would be good to see this improved. | 1 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-949916 | 2025-08-16T00:00:00 | EG | Motorcycle | Easy to find my Motorcycle insurance certificate on the app. | 5 | synthetic | synthetic_ux | Tokio Marine Egypt | ||
EG-USER-336160 | 2025-08-16T00:00:00 | EG | Auto | Support agent was very helpful with my Auto policy query. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-662807 | 2025-08-16T00:00:00 | EG | Motorcycle | The app does not offer a dark mode or fingerprint login. Overall I find the app decent. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-377414 | 2025-08-16T00:00:00 | EG | Home | Claim payout arrived faster than I expected. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-543550 | 2025-08-17T00:00:00 | EG | Device | The app crashed twice while I was checking my Device claim. Happy with how the team handled it. | 1 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-168787 | 2025-08-17T00:00:00 | EG | Home | Customer service is hard to reach during weekends. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-556566 | 2025-08-17T00:00:00 | EG | Life | The app keeps asking me to verify my identity every time. | 1 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-241309 | 2025-08-17T00:00:00 | EG | Home | My premium increased without a clear reason. This is from my recent experience with the app. | 2 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-592282 | 2025-08-17T00:00:00 | EG | Marine | Support agent was very helpful with my Marine policy query. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-353792 | 2025-08-17T00:00:00 | EG | Home | Notifications are too many but the app is fine overall. It would be good to see this improved. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-256286 | 2025-08-17T00:00:00 | EG | Life | The call centre answered quickly and solved my Life issue. | 4 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-275783 | 2025-08-17T00:00:00 | EG | Home | Getting a Property policy quote was fast and simple. | 4 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-556270 | 2025-08-17T00:00:00 | EG | Home | The Home claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-689328 | 2025-08-17T00:00:00 | EG | Life | Great support during my Life claim, very reassuring. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-697252 | 2025-08-17T00:00:00 | EG | Auto | The Auto claim process felt stressful and slow. | 2 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-258384 | 2025-08-17T00:00:00 | EG | Medical | I could not find the download option for my Medical policy. Overall I find the app decent. | 3 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-355474 | 2025-08-17T00:00:00 | EG | Home | Very pleased with how fast my Property claim was settled. | 5 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-176662 | 2025-08-17T00:00:00 | EG | Marine | Claim payout arrived faster than I expected. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-168467 | 2025-08-17T00:00:00 | EG | Device | Easy to find my Device insurance certificate on the app. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-733482 | 2025-08-18T00:00:00 | EG | Motorcycle | Great support during my Motorcycle claim, very reassuring. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-313176 | 2025-08-18T00:00:00 | EG | Home | Very pleased with how fast my Home claim was settled. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-917267 | 2025-08-18T00:00:00 | EG | Travel | The call centre answered quickly and solved my Travel issue. Overall I find the app decent. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-148625 | 2025-08-18T00:00:00 | EG | Auto | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-59118 | 2025-08-18T00:00:00 | EG | Marine | Great support during my Marine claim, very reassuring. It would be good to see this improved. | 5 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-505448 | 2025-08-18T00:00:00 | EG | Marine | Customer service is hard to reach during weekends. Happy with how the team handled it. | 2 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-556117 | 2025-08-18T00:00:00 | EG | Life | Great support during my Life claim, very reassuring. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-962318 | 2025-08-18T00:00:00 | EG | Medical | The app interface is clean and simple to use. | 4 | synthetic | synthetic_ux | MetLife Egypt | ||
EG-USER-464379 | 2025-08-18T00:00:00 | EG | Marine | Very pleased with how fast my Marine claim was settled. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-412361 | 2025-08-18T00:00:00 | EG | Travel | I could not find the download option for my Travel policy. Happy with how the team handled it. | 3 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-214951 | 2025-08-18T00:00:00 | EG | Home | Support agent was very helpful with my Property policy query. Overall I find the app decent. | 5 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-749738 | 2025-08-18T00:00:00 | EG | Marine | No one answered in the customer service chat. | 1 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-453352 | 2025-08-18T00:00:00 | EG | Medical | Support agent was very helpful with my Medical policy query. Happy with how the team handled it. | 5 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-355547 | 2025-08-18T00:00:00 | EG | Home | Notifications are too many but the app is fine overall. | 3 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-779020 | 2025-08-18T00:00:00 | EG | Marine | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | Egyptian Takaful | ||
EG-USER-65837 | 2025-08-18T00:00:00 | EG | Home | The app interface is clean and simple to use. | 4 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-568031 | 2025-08-18T00:00:00 | EG | Device | The app takes too long to show my Device policy details. | 2 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-589770 | 2025-08-18T00:00:00 | EG | Medical | Getting a Medical policy quote was fast and simple. | 4 | synthetic | synthetic_ux | AIG Egypt | ||
EG-USER-994412 | 2025-08-18T00:00:00 | EG | Auto | Support agent was very helpful with my Auto policy query. Overall I find the app decent. | 5 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-343053 | 2025-08-19T00:00:00 | EG | Auto | Policy documents are well organised and readable. It would be good to see this improved. | 4 | synthetic | synthetic_ux | Allianz Egypt | ||
EG-USER-382759 | 2025-08-19T00:00:00 | EG | Education | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | AXA Cooperative | ||
EG-USER-632986 | 2025-08-19T00:00:00 | EG | Travel | Policy documents are well organised and readable. | 4 | synthetic | synthetic_ux | Salama Insurance | ||
EG-USER-181024 | 2025-08-19T00:00:00 | EG | Motorcycle | Renewing my Motorcycle policy takes too many steps. | 2 | synthetic | synthetic_ux | Misr Insurance | ||
EG-USER-973028 | 2025-08-19T00:00:00 | EG | Auto | Easy to find my Auto insurance certificate on the app. | 5 | synthetic | synthetic_ux | GIG Egypt | ||
EG-USER-676074 | 2025-08-19T00:00:00 | EG | Life | Renewing my Life policy online was smooth and simple. Overall I find the app decent. | 5 | synthetic | synthetic_ux | AXA Egypt | ||
EG-USER-555512 | 2025-08-19T00:00:00 | EG | Home | The call centre answered quickly and solved my Home issue. | 4 | synthetic | synthetic_ux | Misr Insurance |
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