File size: 1,505 Bytes
2a9b872 | 1 | [["My payouts have failed three times this week and nobody replied to my emails.", [["team", ["payments", "account", "other"], null], ["urgent", ["yes", "no"], null]]], ["Hi, I was charged twice for my Pro subscription this month, please fix.", [["Which team should handle this?", ["billing team", "technical support", "sales"], {"billing team": "charges, refunds, invoices", "technical support": "bugs, outages", "sales": "pricing, upgrades"}], ["Is the customer angry?", ["yes", "no"], null]]], ["The export button crashes in Safari but works in Chrome. Not blocking, we told users to switch browsers.", [["How severe is this bug?", ["cosmetic", "degraded but there is a workaround", "blocking"], null], ["Is the bug browser-specific?", ["no", "yes"], null], ["Should this be escalated?", ["no", "yes"], null]]], ["URGENT: production database is down, all customers affected, CEO is asking for updates every 5 minutes", [["priority", ["low", "medium", "high", "critical"], null], ["Is this a security incident?", ["no", "yes"], null]]], ["Thanks so much for the quick fix yesterday, everything works great now!", [["sentiment", ["negative", "neutral", "positive"], null], ["Does the customer need a reply?", ["no", "yes"], null]]], ["Can you send me the invoice for March? Also my login stopped working on the mobile app.", [["Which team should handle this?", ["billing", "technical support", "sales"], null], ["How many separate requests are in this message?", ["one", "two", "three or more"], null]]]] |