[
 {
  "text": "My payouts have failed three times this week and nobody replied to my emails.",
  "questions": [
   [
    "team",
    [
     "payments",
     "account",
     "other"
    ],
    null
   ],
   [
    "urgent",
    [
     "yes",
     "no"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   511,
   287,
   128007,
   3213,
   128007,
   914,
   128007,
   340,
   1263,
   1263,
   128001,
   287,
   128003,
   9178,
   287,
   128007,
   2489,
   128007,
   363,
   1263,
   1263,
   128002,
   312,
   27652,
   286,
   2506,
   475,
   631,
   291,
   542,
   263,
   5400,
   6781,
   264,
   312,
   4548,
   323
  ],
  "marker_positions": [
   4,
   6,
   8,
   17,
   19
  ],
  "probabilities": [
   [
    0.6516934037208557,
    0.1726057529449463,
    0.175700843334198
   ],
   [
    0.5959698557853699,
    0.4040301442146301
   ]
  ],
  "result": {
   "team": {
    "label": "payments",
    "confidence": 0.6516934037208557
   },
   "urgent": {
    "label": "yes",
    "confidence": 0.5959698557853699
   }
  }
 },
 {
  "text": "Hi, I was charged twice for my Pro subscription this month, please fix.",
  "questions": [
   [
    "Which team should handle this?",
    [
     "billing team",
     "technical support",
     "sales"
    ],
    {
     "billing team": "charges, refunds, invoices",
     "technical support": "bugs, outages",
     "sales": "pricing, upgrades"
    }
   ],
   [
    "Is the customer angry?",
    [
     "yes",
     "no"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   2597,
   511,
   403,
   1997,
   291,
   302,
   128010,
   9833,
   511,
   294,
   2521,
   261,
   18929,
   261,
   18262,
   128010,
   2064,
   523,
   294,
   7967,
   261,
   27989,
   128010,
   1160,
   294,
   4260,
   261,
   9276,
   287,
   128007,
   9833,
   511,
   128007,
   2064,
   523,
   128007,
   1160,
   1263,
   1263,
   128001,
   287,
   128003,
   273,
   268,
   262,
   1099,
   5355,
   302,
   287,
   128007,
   2489,
   128007,
   363,
   1263,
   1263,
   128002,
   8595,
   366,
   584,
   284,
   2824,
   2736,
   270,
   312,
   2636,
   5534,
   291,
   788,
   366,
   811,
   2760,
   323
  ],
  "marker_positions": [
   31,
   34,
   37,
   51,
   53
  ],
  "probabilities": [
   [
    0.630079448223114,
    0.13768073916435242,
    0.23223985731601715
   ],
   [
    0.5256946682929993,
    0.47430527210235596
   ]
  ],
  "result": {
   "Which team should handle this?": {
    "label": "billing team",
    "confidence": 0.630079448223114
   },
   "Is the customer angry?": {
    "label": "yes",
    "confidence": 0.5256946682929993
   }
  }
 },
 {
  "text": "The export button crashes in Safari but works in Chrome. Not blocking, we told users to switch browsers.",
  "questions": [
   [
    "How severe is this bug?",
    [
     "cosmetic",
     "degraded but there is a workaround",
     "blocking"
    ],
    null
   ],
   [
    "Is the bug browser-specific?",
    [
     "no",
     "yes"
    ],
    null
   ],
   [
    "Should this be escalated?",
    [
     "no",
     "yes"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   577,
   3567,
   269,
   291,
   5554,
   302,
   287,
   128007,
   9703,
   128007,
   32981,
   304,
   343,
   269,
   266,
   37219,
   128007,
   8751,
   1263,
   1263,
   128001,
   287,
   128003,
   273,
   268,
   262,
   5554,
   2672,
   271,
   6694,
   302,
   287,
   128007,
   363,
   128007,
   2489,
   1263,
   1263,
   128001,
   287,
   128003,
   3432,
   291,
   282,
   30084,
   302,
   287,
   128007,
   363,
   128007,
   2489,
   1263,
   1263,
   128002,
   262,
   6021,
   1946,
   12544,
   267,
   18300,
   304,
   885,
   267,
   11021,
   323,
   298,
   8751,
   366,
   301,
   732,
   1133,
   264,
   2925,
   14212,
   323
  ],
  "marker_positions": [
   9,
   11,
   18,
   34,
   36,
   49,
   51
  ],
  "probabilities": [
   [
    0.2580675780773163,
    0.5448737144470215,
    0.19705860316753387
   ],
   [
    0.33439356088638306,
    0.6656064987182617
   ],
   [
    0.9483123421669006,
    0.05168767273426056
   ]
  ],
  "result": {
   "How severe is this bug?": {
    "label": "degraded but there is a workaround",
    "confidence": 0.5448737144470215
   },
   "Is the bug browser-specific?": {
    "label": "yes",
    "confidence": 0.6656064987182617
   },
   "Should this be escalated?": {
    "label": "no",
    "confidence": 0.9483123421669006
   }
  }
 },
 {
  "text": "URGENT: production database is down, all customers affected, CEO is asking for updates every 5 minutes",
  "questions": [
   [
    "priority",
    [
     "low",
     "medium",
     "high",
     "critical"
    ],
    null
   ],
   [
    "Is this a security incident?",
    [
     "no",
     "yes"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   3983,
   287,
   128007,
   759,
   128007,
   2434,
   128007,
   459,
   128007,
   1923,
   1263,
   1263,
   128001,
   287,
   128003,
   273,
   268,
   291,
   266,
   971,
   3273,
   302,
   287,
   128007,
   363,
   128007,
   2489,
   1263,
   1263,
   128002,
   9178,
   877,
   1117,
   2763,
   269,
   444,
   366,
   305,
   887,
   2815,
   366,
   101312,
   269,
   2331,
   270,
   2797,
   469,
   456,
   768,
   323
  ],
  "marker_positions": [
   4,
   6,
   8,
   10,
   25,
   27
  ],
  "probabilities": [
   [
    0.07098295539617538,
    0.08963384479284286,
    0.15709108114242554,
    0.682292103767395
   ],
   [
    0.4506857097148895,
    0.5493142604827881
   ]
  ],
  "result": {
   "priority": {
    "label": "critical",
    "confidence": 0.682292103767395
   },
   "Is this a security incident?": {
    "label": "yes",
    "confidence": 0.5493142604827881
   }
  }
 },
 {
  "text": "Thanks so much for the quick fix yesterday, everything works great now!",
  "questions": [
   [
    "sentiment",
    [
     "negative",
     "neutral",
     "positive"
    ],
    null
   ],
   [
    "Does the customer need a reply?",
    [
     "no",
     "yes"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   9481,
   287,
   128007,
   2330,
   128007,
   5678,
   128007,
   1453,
   1263,
   1263,
   128001,
   287,
   128003,
   2467,
   262,
   1099,
   389,
   266,
   4806,
   302,
   287,
   128007,
   363,
   128007,
   2489,
   1263,
   1263,
   128002,
   1644,
   324,
   400,
   270,
   262,
   1538,
   2760,
   2807,
   366,
   758,
   885,
   426,
   394,
   1084
  ],
  "marker_positions": [
   4,
   6,
   8,
   23,
   25
  ],
  "probabilities": [
   [
    0.007729754317551851,
    0.01089081447571516,
    0.9813794493675232
   ],
   [
    0.6610891819000244,
    0.33891087770462036
   ]
  ],
  "result": {
   "sentiment": {
    "label": "positive",
    "confidence": 0.9813794493675232
   },
   "Does the customer need a reply?": {
    "label": "no",
    "confidence": 0.6610891819000244
   }
  }
 },
 {
  "text": "Can you send me the invoice for March? Also my login stopped working on the mobile app.",
  "questions": [
   [
    "Which team should handle this?",
    [
     "billing",
     "technical support",
     "sales"
    ],
    null
   ],
   [
    "How many separate requests are in this message?",
    [
     "one",
     "two",
     "three or more"
    ],
    null
   ]
  ],
  "input_ids": [
   287,
   128003,
   2597,
   511,
   403,
   1997,
   291,
   302,
   287,
   128007,
   9833,
   128007,
   2064,
   523,
   128007,
   1160,
   1263,
   1263,
   128001,
   287,
   128003,
   577,
   386,
   2081,
   4115,
   281,
   267,
   291,
   1424,
   302,
   287,
   128007,
   311,
   128007,
   375,
   128007,
   475,
   289,
   310,
   1263,
   1263,
   128002,
   295,
   274,
   1339,
   351,
   262,
   10462,
   270,
   9409,
   1102,
   327,
   312,
   6607,
   2564,
   560,
   277,
   262,
   1380,
   1410,
   323
  ],
  "marker_positions": [
   9,
   11,
   14,
   31,
   33,
   35
  ],
  "probabilities": [
   [
    0.4982786774635315,
    0.43980884552001953,
    0.06191256642341614
   ],
   [
    0.2300770878791809,
    0.40099838376045227,
    0.3689245283603668
   ]
  ],
  "result": {
   "Which team should handle this?": {
    "label": "billing",
    "confidence": 0.4982786774635315
   },
   "How many separate requests are in this message?": {
    "label": "two",
    "confidence": 0.40099838376045227
   }
  }
 }
]