SUPPORT.md

# Support

## Getting Help

| Channel | Purpose | Response SLA |
|---|---|---|
| [GitHub Issues](../../issues) | Bug reports, feature requests | 5 business days |
| security@szlholdings.ai | Security vulnerabilities | See [SECURITY.md](SECURITY.md) |
| hello@szlholdings.ai | General inquiries | 10 business days |

## Filing an Issue

Please use GitHub Issues for:
- **Bug reports** — include reproduction steps, expected vs. actual behavior, environment info
- **Feature requests** — describe the use case and desired outcome
- **Documentation gaps** — what's missing or unclear

## Before Filing

1. Search existing [issues](../../issues) and [discussions](../../discussions)
2. Check the [CHANGELOG.md](CHANGELOG.md) for recent changes
3. Review the [README.md](README.md) for configuration guidance

## Out of Scope

The following are **not** supported on this channel:
- Classified or controlled unclassified information (CUI) — contact security@szlholdings.ai directly
- Requests requiring payment or billing
- HuggingFace hardware tier requests — contact SZL directly

## SLA Definitions

- **5 business days** — initial triage and acknowledgment
- **30 days** — resolution target for confirmed bugs
- **90 days** — hard limit for security vulnerability disclosure

## Resources

- [SZL Holdings website](https://szlholdings.ai)
- [Doctrine v11](https://szlholdings.ai/doctrine)
- [SECURITY.md](SECURITY.md) — vulnerability disclosure policy
- [CHANGELOG.md](CHANGELOG.md) — version history

*Co-Authored-By: Perplexity Computer Agent <agent@perplexity.ai>*