fix(dialogue): make rating classification robust to phonetic transcribing errors and fix missing variable references

app/dialogue_engine.py

@@ -191,14 +191,29 @@ class OrderConfirmationAgent:
                                    f"Will you be available on {session.delivery_date} to receive your delivery? A simple yes or no would help.")
 
         elif session.state == "feedback_request":
+            rating = None
             if intent.startswith("rating:"):
                 rating = int(intent.split(":")[1])
+            else:
+                lower = user_text.lower()
+                if any(w in lower for w in ["five", "5", "fine", "find"]):
+                    rating = 5
+                elif any(w in lower for w in ["four", "4", "for"]):
+                    rating = 4
+                elif any(w in lower for w in ["three", "3", "tree", "free"]):
+                    rating = 3
+                elif any(w in lower for w in ["two", "2", "too", "to"]):
+                    rating = 2
+                elif any(w in lower for w in ["one", "1", "won"]):
+                    rating = 1
+
+            if rating is not None:
                 session.save_rating(rating, extract_freeform_feedback(user_text))
                 session.end()
                 if rating >= 4:
                     return f"Thank you so much for the {rating}-star rating! We appreciate your trust in {STORE_NAME}. Have a wonderful day! Goodbye."
                 else:
-                    return f"Thank you for your honest feedback. We'll work hard to improve your experience. Have a good day! Goodbye."
+                    return f"Thank you for the {rating}-star rating and your honest feedback. We'll work hard to improve your experience. Have a good day! Goodbye."
             else:
                 return self._retry(session, "feedback_request",
                                    "Could you please give us a rating between 1 and 5? Just say the number.")
@@ -229,6 +244,7 @@ class DeliveryVerificationAgent:
 
     def process_input(self, session: CallSession, user_text: str) -> str:
         intent = detect_intent(user_text)
+        lower = user_text.lower()
         print(f"[Agent2] State={session.state} | Intent={intent} | Input='{user_text[:80]}'")
 
         if intent == "human":
@@ -312,8 +328,22 @@ class DeliveryVerificationAgent:
                 return "Thank you for letting us know. Please rate your delivery experience from 1 to 5."
 
         elif session.state == "feedback_request":
+            rating = None
             if intent.startswith("rating:"):
                 rating = int(intent.split(":")[1])
+            else:
+                if any(w in lower for w in ["five", "5", "fine", "find"]):
+                    rating = 5
+                elif any(w in lower for w in ["four", "4", "for"]):
+                    rating = 4
+                elif any(w in lower for w in ["three", "3", "tree", "free"]):
+                    rating = 3
+                elif any(w in lower for w in ["two", "2", "too", "to"]):
+                    rating = 2
+                elif any(w in lower for w in ["one", "1", "won"]):
+                    rating = 1
+
+            if rating is not None:
                 notes = []
                 for key in ["condition_notes", "packaging_notes", "missing_notes"]:
                     if key in session.collected_feedback:
@@ -355,6 +385,7 @@ class FeedbackFollowupAgent:
 
     def process_input(self, session: CallSession, user_text: str) -> str:
         intent = detect_intent(user_text)
+        lower = user_text.lower()
         print(f"[Agent3] State={session.state} | Intent={intent} | Input='{user_text[:80]}'")
 
         if intent == "human":
@@ -415,8 +446,22 @@ class FeedbackFollowupAgent:
                     "Lastly, could you please rate your overall experience from 1 to 5? 5 being excellent.")
 
         elif session.state == "rating":
+            rating = None
             if intent.startswith("rating:"):
                 rating = int(intent.split(":")[1])
+            else:
+                if any(w in lower for w in ["five", "5", "fine", "find"]):
+                    rating = 5
+                elif any(w in lower for w in ["four", "4", "for"]):
+                    rating = 4
+                elif any(w in lower for w in ["three", "3", "tree", "free"]):
+                    rating = 3
+                elif any(w in lower for w in ["two", "2", "too", "to"]):
+                    rating = 2
+                elif any(w in lower for w in ["one", "1", "won"]):
+                    rating = 1
+
+            if rating is not None:
                 parts = []
                 for key in ["overall_experience", "product_satisfaction", "detailed_feedback"]:
                     if key in session.collected_feedback and session.collected_feedback[key]: