assets/default_resume.tex

%-------------------------
% Resume in Latex
% Template author : Harshibar (https://github.com/jakeryang/resume), MIT License
% Repopulated with content for Saiteja Tirunagari
%------------------------

\documentclass[letterpaper,11pt]{article}

\usepackage{latexsym}
\usepackage[empty]{fullpage}
\usepackage{titlesec}
\usepackage{marvosym}
\usepackage[usenames,dvipsnames]{color}
\usepackage{verbatim}
\usepackage{enumitem}
\usepackage[hidelinks]{hyperref}
\usepackage{fancyhdr}
\usepackage[english]{babel}
\usepackage{tabularx}
% only for pdflatex
% \input{glyphtounicode}

% fontawesome
\usepackage{fontawesome5}

% fixed width
\usepackage[scale=0.90,lf]{FiraMono}

% light-grey
\definecolor{light-grey}{gray}{0.83}
\definecolor{dark-grey}{gray}{0.3}
\definecolor{text-grey}{gray}{.08}

\DeclareRobustCommand{\ebseries}{\fontseries{eb}\selectfont}
\DeclareTextFontCommand{\texteb}{\ebseries}

% custom underline
\usepackage{contour}
\usepackage[normalem]{ulem}
\renewcommand{\ULdepth}{1.8pt}
\contourlength{0.8pt}
\newcommand{\myuline}[1]{%
  \uline{\phantom{#1}}%
  \llap{\contour{white}{#1}}%
}

% rupee symbol
\newcommand{\rs}{\faRupeeSign}

% custom font: helvetica-style (tgheros substituted with helvet)
\usepackage{helvet}
\renewcommand*\familydefault{\sfdefault}
%% Only if the base font of the document is to be sans serif
\usepackage[T1]{fontenc}


\pagestyle{fancy}
\fancyhf{} % clear all header and footer fields
\fancyfoot{}
\renewcommand{\headrulewidth}{0pt}
\renewcommand{\footrulewidth}{0pt}

% Adjust margins
\addtolength{\oddsidemargin}{-0.5in}
\addtolength{\evensidemargin}{0in}
\addtolength{\textwidth}{1in}
\addtolength{\topmargin}{-.5in}
\addtolength{\textheight}{1.0in}

\urlstyle{same}

\raggedbottom
\raggedright
\setlength{\tabcolsep}{0in}

% sans serif sections
\titleformat {\section}{
    \bfseries \vspace{2pt} \raggedright \large % header section
}{}{0em}{}[\color{light-grey} {\titlerule[2pt]} \vspace{-4pt}]

%-------------------------
% Custom commands
\newcommand{\resumeItem}[1]{
  \item\small{
    {#1 \vspace{-1pt}}
  }
}

\newcommand{\resumeSubheading}[4]{
  \vspace{-1pt}\item
    \begin{tabular*}{\textwidth}[t]{l@{\extracolsep{\fill}}r}
      \textbf{#1} & {\color{dark-grey}\small #2}\vspace{1pt}\\ % top row of resume entry
      \textit{#3} & {\color{dark-grey} \small #4}\\ % second row of resume entry
    \end{tabular*}\vspace{-4pt}
}

\newcommand{\resumeSubSubheading}[2]{
    \item
    \begin{tabular*}{\textwidth}{l@{\extracolsep{\fill}}r}
      \textit{\small#1} & \textit{\small #2} \\
    \end{tabular*}\vspace{-7pt}
}

\newcommand{\resumeProjectHeading}[2]{
    \item
    \begin{tabular*}{\textwidth}{l@{\extracolsep{\fill}}r}
      #1 & {\color{dark-grey}\small #2} \\
    \end{tabular*}\vspace{-4pt}
}

\newcommand{\resumeSubItem}[1]{\resumeItem{#1}\vspace{-4pt}}

\renewcommand\labelitemii{$\vcenter{\hbox{\tiny$\bullet$}}$}

\newcommand{\resumeSubHeadingListStart}{\begin{itemize}[leftmargin=0in, label={}]}
\newcommand{\resumeSubHeadingListEnd}{\end{itemize}}
\newcommand{\resumeItemListStart}{\begin{itemize}}
\newcommand{\resumeItemListEnd}{\end{itemize}\vspace{0pt}}

\color{text-grey}

%-------------------------------------------
%%%%%%  RESUME STARTS HERE  %%%%%%%%%%%%%%%%%%%%%%%%%%%%


\begin{document}

%----------HEADING----------
\begin{center}
    \textbf{\Huge Saiteja Tirunagari} \\ \vspace{3pt}
    {\small AI-First Product Manager $\cdot$ 5+ Years $\cdot$ Hyderabad, India} \\ \vspace{5pt}
    \small \faPhone* \texttt{+91 99889 96588} \hspace{1pt} $|$
    \hspace{1pt} \faEnvelope \hspace{2pt} \texttt{saitejatirunagari@gmail.com} \hspace{1pt} $|$
    \hspace{1pt} \faLinkedin \hspace{2pt} \href{https://www.linkedin.com/in/saiteja-tirunagari}{\texttt{/saiteja-tirunagari}} \hspace{1pt} $|$
    \hspace{1pt} \faGlobe \hspace{2pt} \href{https://saitejatirunagari.in}{\texttt{saitejatirunagari.in}}
    \\ \vspace{-3pt}
\end{center}

%-----------SUMMARY-----------
\section{SUMMARY}
\vspace{2pt}
\small{AI-first Product Manager with 5+ years driving 0$\to$1 product development across fast-paced EdTech startups. Owns the full product lifecycle---discovery, PRD writing, roadmap planning, agile/scrum delivery, and A/B experimentation---to ship measurable outcomes. Built digital acquisition funnels and AI-powered automation that processed \textbf{560,000+ leads}, generated multi-crore revenue pipelines, and lifted payment conversion by \textbf{+35.87 pp} and report engagement by \textbf{3.8$\times$}. Deep expertise in conversational AI, OCR/OMR automation, funnel optimization, and stakeholder management across cross-functional tech, design, and sales teams.}
\vspace{2pt}

%-----------EXPERIENCE-----------
\section{EXPERIENCE}
  \resumeSubHeadingListStart

    \resumeSubheading
      {NxtWave Disruptive Technologies Pvt. Ltd.}{Jan. 2023 -- Present}
      {Associate Product Manager \quad \small(6+ products $\cdot$ 560K+ leads $\cdot$ multi-crore pipeline)}{Hyderabad, India}
      \resumeItemListStart
        \resumeItem{Led end-to-end revamp of the \textbf{NIAT Application Portal} into a single automated funnel (landing $\to$ OTP $\to$ payment $\to$ slot $\to$ exam $\to$ report $\to$ sales), integrating CRM, WebEngage, payments, and the exam engine; scaled to \textbf{560,308 leads and 346,447 OTP-verified users} with \textbf{97.7\% personal-details completion} and 90.1\% exam attendance}
        \resumeItem{Built a coupon-based urgency engine that lifted 0--60 min payment completion from \textbf{27.37\% $\to$ 63.24\% (+35.87 pp)} and overall funnel payment conversion by +6.98 pp, driving \textbf{$\sim$\rs{}57.9 L incremental revenue} at near-zero acquisition cost}
        \resumeItem{Re-architected the landing-page \textbf{AI chatbot} into a stage-wise conversational conversion engine with CRM-integrated nudges, generating \textbf{6,776 leads and 129 enrollments} (1,744 leads independently sourced)}
        \resumeItem{Launched a personalized \textbf{NAT Results Report} with a time-gated preview, boosting report visibility \textbf{18\% $\to$ 69\% (3.8$\times$)} and sharing 2.46$\times$ (7.13\% $\to$ 11.6\%) to create a product-led viral loop}
        \resumeItem{Shipped \textbf{8 differentiated landing pages} and a no-code A/B testing framework (up to 38.02\% Visit$\to$OTP conversion), enabling product and marketing to run experiments without engineering dependency}
        \resumeItem{Wrote PRDs and acceptance criteria, ran sprint ceremonies, and shipped bi-weekly across \textbf{5 cross-functional teams} (tech, CRM, sales, business ops, design), improving feature delivery timelines by 20\%}
      \resumeItemListEnd

    \resumeSubheading
      {Think \& Learn Pvt. Ltd. (BYJU'S)}{Oct. 2021 -- Dec. 2022}
      {Asst. Product Success Manager -- User Experience}{Bengaluru, India}
      \resumeItemListStart
        \resumeItem{Managed \textbf{20 customer-success specialists} covering 40,000 customers; kept refund rate below 5\% and CSAT above 95\%}
        \resumeItem{Played a \textbf{0$\to$1 role} in the Xplore Experiment and Social Emotional Learning pilots alongside product and engineering}
        \resumeItem{Sustained \textbf{95\%+ Monthly Recurring Revenue} from existing EMI customers through proactive retention strategies}
        \resumeItem{Established a structured feedback loop between customers and product/engineering, converting recurring pain points into prioritized feature requests and fixes}
        \resumeItem{Built onboarding playbooks, QA checklists, and escalation workflows that standardized how the team handled high-value accounts}
        \resumeItem{Tracked team KPIs (resolution time, escalation rate, retention) via weekly dashboards and review cadences, coaching specialists toward consistent CSAT}
      \resumeItemListEnd

    \resumeSubheading
      {Think \& Learn Pvt. Ltd. (BYJU'S)}{Aug. 2019 -- Sep. 2021}
      {Product Specialist -- User Experience}{Bengaluru, India}
      \resumeItemListStart
        \resumeItem{\textbf{Increased user retention by 8\%} by redesigning onboarding using UX research and user-centric design principles}
        \resumeItem{Ran extensive UX research and A/B testing to surface pain points and refine features, improving platform engagement}
        \resumeItem{Conducted user interviews and usability sessions to validate hypotheses and inform onboarding and feature-design decisions}
        \resumeItem{Built user journey maps and personas, collaborating with product and design on wireframes and requirement documentation}
        \resumeItem{Synthesized qualitative and quantitative insights into prioritized recommendations and presented findings to product stakeholders}
      \resumeItemListEnd

    \resumeSubheading
      {ML Edutech}{Aug. 2015 -- Jul. 2019}
      {Founder \& CEO}{Hyderabad, India}
      \resumeItemListStart
        \resumeItem{Launched an EdTech app portfolio of \textbf{275 apps with 3M+ cumulative downloads}; owned end-to-end P\&L}
        \resumeItem{Drove acquisition via Google Ads, LinkedIn, and paid social; built strategic partnerships and a data-driven culture}
        \resumeItem{Built and led a cross-functional team across development, design, and marketing; set product vision, roadmap, and prioritization across the portfolio}
        \resumeItem{Drove organic growth through App Store Optimization (ASO), ratings strategy, and iterative UX improvements informed by install and retention data}
        \resumeItem{Set up product analytics and monetization (in-app and ad-based revenue) and negotiated content/distribution partnerships to extend reach}
      \resumeItemListEnd

  \resumeSubHeadingListEnd


%-----------PROJECTS / FLAGSHIP BUILDS-----------
\section{SELECTED 0$\to$1 PRODUCT BUILDS}
    \resumeSubHeadingListStart

      \resumeProjectHeading
          {\textbf{NIAT Application Portal --- Full-Funnel Conversion System}}{NxtWave}
          \resumeItemListStart
            \resumeItem{Designed and shipped an end-to-end digital funnel integrating CRM, WebEngage, payments, and the exam engine (TOPIN), replacing fragmented manual workflows with stage-wise tracking from lead to enrollment}
            \resumeItem{Processed \textbf{560K+ leads, 346K OTP-verified users, and 82K+ paid applications}, with full funnel visibility enabling data-driven optimization at every stage}
          \resumeItemListEnd

      \resumeProjectHeading
         {\textbf{AI Chatbot Conversational Funnel}}{NxtWave}
          \resumeItemListStart
            \resumeItem{Converted a support chatbot into a full conversion engine with contextual, stage-wise nudges---no new system build, iterated purely on performance data}
            \resumeItem{Drove \textbf{6,776 leads, 4,085 applications, and 129 enrollments}, reducing dependency on manual calling/support}
          \resumeItemListEnd

      \resumeProjectHeading
         {\textbf{Offline NAT Ecosystem} -- Invigilator App + OMR + Admin Dashboard}{NxtWave}
          \resumeItemListStart
            \resumeItem{Built offline exam infrastructure (real-time attendance, section-wise scoring, CRM-synced dashboard) with real-time sync across backend, CRM, and portal}
            \resumeItem{Processed \textbf{2,887 paid submissions ($\sim$\rs{}12.3 L)}, validating a new scalable offline-to-online revenue channel}
          \resumeItemListEnd

      \resumeProjectHeading
          {\textbf{OCR--OMR Automation Platform}}{NxtWave}
          \resumeItemListStart
            \resumeItem{Engineered an OCR pipeline cutting per-page processing cost from \textbf{\rs{}4 $\to$ \rs{}0.10/page (97.5\% reduction)} and eliminating $\sim$90\% of manual admissions effort}
            \resumeItem{Replaced manual data entry with automated capture$\to$CRM sync, improving accuracy and scaling without added manpower}
          \resumeItemListEnd

      \resumeProjectHeading
          {\textbf{NIAT Launchpad} -- Mobile-First Acquisition App}{NxtWave}
          \resumeItemListStart
            \resumeItem{Shipped a project-based AI-learning app (Grades 9--12) as a top-of-funnel value offer, built with a \textbf{single developer via vibe-coding / AI-assisted development}}
            \resumeItem{Onboarded \textbf{428 users at 100\% completion} (97.4\% net-new) with 38.7\% activation, establishing a new acquisition channel}
          \resumeItemListEnd

      \resumeProjectHeading
         {\textbf{FDP `Super Teacher' Platform}}{NxtWave}
          \resumeItemListStart
            \resumeItem{Launched a faculty-development platform (modules, quizzes, certifications) with a WhatsApp engagement community}
            \resumeItem{Onboarded \textbf{403 teachers} at $\sim$15 hrs avg engagement, building a long-term teacher affiliate lead channel}
          \resumeItemListEnd

    \resumeSubHeadingListEnd


%-----------SKILLS-----------
\section{SKILLS}
\begin{itemize}[leftmargin=0in, label={}]
    \small{\item{
     \textbf{Product Management}{: Product Strategy, Roadmap Planning, 0$\to$1 Development, GTM Strategy, Feature Prioritization, PRD Writing, User Stories, Acceptance Criteria, Product Documentation}\vspace{2pt} \\
     \textbf{Execution \& Delivery}{: Agile, Scrum, Sprint Ceremonies, Stakeholder Management, Cross-functional Collaboration, Release Management, Jira, Notion}\vspace{2pt} \\
     \textbf{Growth \& Analytics}{: Funnel Optimization, A/B Testing, Cohort Analysis, User Journey Mapping, UX/User Research, KPI \& Metrics Design, CRO, Data Interpretation}\vspace{2pt} \\
     \textbf{Design \& Discovery}{: Wireframing, Prototyping, User Flows, Customer Interviews, Product Discovery, Usability Testing}\vspace{2pt} \\
     \textbf{AI \& Automation}{: LLMs, Conversational AI, OCR/OMR, Process Automation, API Integration, Vibe Coding / AI-assisted Dev}\vspace{2pt} \\
     \textbf{Tools}{: CRM Systems, WhatsApp Business API, WebEngage, Zoom Events, Google Ads, Adobe Creative Suite, Analytics Platforms}\vspace{2pt} \\
     \textbf{Languages}{: English (Native), Telugu (Native), Hindi (Advanced)}
    }}
\end{itemize}


%-----------EDUCATION-----------
\section{EDUCATION}
  \resumeSubHeadingListStart
    \resumeSubheading
      {IIM Rohtak}{Mar. 2023 -- Sep. 2023}
      {Diploma -- Product \& Brand Management}{}
    \resumeSubheading
      {Osmania University}{Aug. 2015 -- Jul. 2019}
      {Diploma in Business Management}{Hyderabad, India}
    \resumeSubheading
      {JNTU Hyderabad}{Aug. 2011 -- Sep. 2016}
      {Bachelor of Engineering -- Civil Engineering}{Hyderabad, India}
  \resumeSubHeadingListEnd

%-------------------------------------------
\end{document}