from __future__ import annotations

from app.escalation import create_escalation


async def test_create_escalation_calls_sender_with_store_address():
    captured = {}

    async def fake_sender(to, subject, body):
        captured.update(to=to, subject=subject, body=body)
        return True

    result = await create_escalation(
        "customer@x.com",
        "¿Cuál es la política de devoluciones?",
        session_id="sess123",
        support_email="support@store.com",
        sender=fake_sender,
    )
    assert result["sent"] is True
    assert captured["to"] == "support@store.com"
    assert "sess123" in captured["subject"]
    assert "customer@x.com" in captured["body"]
    assert "devoluciones" in captured["body"]


async def test_create_escalation_reports_unsent():
    async def fake_sender(to, subject, body):
        return False

    result = await create_escalation(
        "c@x.com", "q", session_id="s", support_email="s@store.com", sender=fake_sender
    )
    assert result["sent"] is False