{"id":"route","state_text":"The customer asks for a refund for a duplicate charge.","question":{"id":"route-q","type":"Choice","text":"Which team should handle this request?","options":[{"id":"billing","text":"Billing and payments"},{"id":"technical","text":"Technical support"},{"id":"sales","text":"Sales enquiries"}]}}
{"id":"evidence","state_text":"The package was delivered on Monday. A signed receipt is available.","question":{"id":"evidence-q","type":"Noul","text":"Does the evidence confirm that the package was delivered?"}}
{"id":"sentiment","state_text":"The replacement arrived quickly and works perfectly.","question":{"id":"sentiment-q","type":"Score","text":"How positive is the customer's sentiment?","levels":[{"id":"negative","text":"Negative","value":0},{"id":"neutral","text":"Neutral","value":1},{"id":"positive","text":"Positive","value":2}]}}